579 IT Support jobs in Linden

• Overseeing the development and installation of new networking and computing infrastructures.
• Selecting the best possible solutions using knowledge of a wide range of available technologies.
• Monitoring systems in the existing network to ensure there are no productivity set-backs.
• Installing and configuring operating systems and application software.
• Implementing best practices for system security and data backups.
• Anticipating potential issues or bottlenecks and identifying possible solutions.
• Troubleshooting and resolving all technical issues when they arise.
• Communicating effectively with IT support staff to ensure the setup process runs smoothly.
• Liaising with vendors and keeping relevant stakeholders up to date with developments.
• Basic "help desk" support/troubleshooting for users on Windows, Microsoft Office, Printing, iPads, Smart Phones.

• Experience deploying home networks including Cable/DSL/Telecommunication modems, firewalls, hardware and software VPN clients
• Basic understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls
• Reinstalling and troubleshooting of operating systems and applications
• Microsoft Windows 8/10/11, Microsoft Office 2010-2019
• Android/iOS configuration, troubleshooting and potential integration with MDM solutions
• Basic experience with public cloud technologies with an emphasis on Office 365 and Azure Virtual Desktop.
• Familiar with cyber-security concepts (Multi-Factor Authentication, Anti-virus/Anti-malware, Software Firewall, Web Filtering)
• Experience with hardware troubleshooting (desktop/laptop, printer, mobile device)
• Ability to perform patching and maintenance of systems
• Experience with virtualization software such as VMWare vSphere
• Ability to perform basic SQL management activities.

• Develop and maintain local networks in ways that optimize performance
• Perform system trouble shooting and analysis of warehouse operational equipment and systems
• Develop strategies for short- and long-term goals to meet or exceed expectation of the warehouse operations
• Support PowerShell scripting/automating
• Own the relationship with between technical operations and production operations
• Package software installations on many computers at a time
• Ensure security and privacy of networks and computer systems
• Perform troubleshooting to diagnose and resolve problems
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders
• Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
• Observe all company safety rules and assist in enforcement as appropriate.

• Bachelor's degree in the field of Information Technology or Logistics desired, or equivalent experience
• Working knowledge of the Microsoft Windows 10 and Microsoft server product line, Microsoft Office suite, TCP/IP, VPN technologies, data backup, virus protection, and network system monitoring
• Analytical thinker comfortable with managing technical operations
• Excellent diagnostic and problem-solving skills
• Outstanding organizational and time-management skills
• Excellent communication skills (verbal, written, and presentation)
• In depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• 3+ years end user support experience
• 3+ years WMS experience desired
• RF technology experience
• Flexibility to share on call support within 24/7 operation.
• IT Support- 1 year

IT Support and Help Desk

Company Description

JGS Insurance, located at Bell Works in Holmdel, NJ, is looking for a motivated high-energy individual with a desire to work in the insurance field. Jacobson, Goldfarb & Scott, Inc. (JGS Insurance) was established 100 years ago as an Independent Insurance Agency that is privately owned. Our goal is to assure that our customers are receiving the most comprehensive and competitive programs in terms of cost, coverage and service.

JGS is growing rapidly and as a result has an opportunity for a new IT Support/Help Desk representatives in our IT Department. Our new office in Bell Works truly reflects an innovative and exciting environment with state-of-the-art surroundings. Bell Works is the reanimation of Bell Labs into a 'metroburb.' The building is a rapidly evolving two-million-square-foot ecosystem filled with business, dining, culture, and more - all conveniently located in central New Jersey. Bell Works was recently named the most iconic building in the State of New Jersey.

Position Summary

Position is responsible for providing technical support (virtually as well as on site) to JGS employees and serves as the first point of contact for employee support.

• Assist users with software and hardware issues
• Perform basic computer hardware repairs
• Install software
• Relocate users and setup computer and peripherals
• Provides problem resolution, reassigning or escalating advanced inquiries to appropriate technician or staff.
• Setup new hardware for users
• Experience with Windows and MS Office support
• Firewall, VMware, Networking and VOIP Phone knowledge helpful but not required
• Monitor IT support Queue
• Ability to travel occasionally to off-site locations (1-2 times/year)
• Other duties as assigned

Knowledge, Skills, and Abilities:

• Adaptable and willing to learn new tasks quickly
• Strong troubleshooting skills
• Ability to Explain technical information in an understandable language to non-technical staff members.
• Excellent interpersonal skills.
• Ability to follow established processes and procedures

Qualifications:

• High school diploma or equivalent required
• Technical Knowledge required
• Knowledge of and experience with Microsoft Office Suite required
• A+ Certification or other Technology related certifications preferred.
• Experience in IT and Help Desk preferred

• Assist servers and bartenders by clearing and resetting tables, replenishing supplies, and delivering food and beverages when needed
• Maintain cleanliness of dining areas, service stations, and workspaces throughout shifts
• Set up and break down dining and banquet areas for daily service and special events
• Restock linens, flatware, glassware, and other service items as needed
• Support the kitchen team by running food and assisting with basic prep tasks, if required
• Ensure compliance with health, safety, and sanitation standards
• Provide friendly, professional, and timely service to members and guests
• Assist with any additional tasks or duties assigned by supervisors or management

• Previous experience in hospitality or food and beverage is preferred, but not required
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong communication skills and a team-oriented attitude
• Must be dependable, punctual, and maintain a professional appearance
• Availability to work weekends, holidays, and evenings as needed
• Ability to lift up to 30 lbs. and stand or walk for extended periods

• Responding to client support incidents and requests.
• Contacting clients to find out the nature of the problem and data gathering.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Resolving networking and connection issues on all devices.
• Keep all support tickets up to date and well documented.
• Providing training in computer operation and management for a better experience.
• Image laptops and set up new hires
• Asset management and tracking of devices and peripherals.
• Troubleshoot Mac OSX, iOS, Windows 10 and Microsoft O365

• 3+ years' experience providing technical support
• Experience in troubleshooting the Office 365 suite, Zoom, Windows 10,Citrix, Azure, Mac OSX, iOS, Bloomberg and other financial applications. ( Finance is a plus , not mandatory)
• Strong analytical, problem solving, and organizational skills.
• Willingness to take initiative and to follow through on projects; ability to work with little direction.
• Knowledge of network technologies involving Local Area Networks, Home Networks, and VPNs.
• Ability to meet tight deadlines and work well under pressure.
• Excellent interpersonal skills with an ability to interact with personnel at all levels.
• Ability to persuade, negotiate and communicate with confidence through both written and oral communications

• Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
• Deploying and managing Windows Servers and Active Directory
• Designing Local Area Networks
• Implementing and monitoring network security
• Optimizing and maintaining network software and hardware
• Building and deploying file servers and cloud computing solutions
• Configuring and deploying VOIP solutions
• Performing network infrastructure troubleshooting
• Manage Microsoft Exchange Server
• Telephone solutions
• Monitors alert systems and take appropriate action as per guidelines.
• Ability to use various messages in an event log to affect repairs.
• Receive escalated service requests requiring an enhanced response.
• New User On-boarding

• Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
• 3 years of experience in a client-facing environment such as sales engineering
• Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
• Possesses strong organizational and time-management skills
• Experience writing proposals for and implementation of technical solutions to fulfill business needs
• Results-oriented, self-motivated, energetic, professional, reliable, and a team player
• Strong understanding of technology and business productivity systems
• Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.
• Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.
• Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
• Sales training experience is a plus
• Having worked in an MSP environment is a major plus.

• CompTIA Net+ and/or CompTIA Security+
• MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
• CCNA or CCIE-Cisco certifications a real plus

Technical Support Manager wanted by Anywhere Real Estate Operations, LLC, Madison, NJ. Provide overall leadership and strategic direction to our Business Applications Technical Support Team to ensure high-quality support and resolution for our proprietary suite of real estate applications and technologies, managing support operations, optimizing processes, and collaborating with various stakeholders to maintain and enhance the performance of our business applications. Manage and mentor a team of technical support specialists which comprise our Business Applications Technical Support Team to insure they provide excellent support and resolve all technical issues utilizing multiple versions of .Net, SQL databases, BTS, Azure, RPA and general infrastructure considerations; Collaborate effectively with various teams to support a comprehensive ecosystem of stakeholders while fostering a collaborative and high-performance environment to expedite issue resolution; Ensure service delivery is timely and accurate, meeting all Service Level Objectives ("SLO's") and other metrics; Oversee talent management including recruitment, training, mentoring and development of existing team members; Set specific customer support standards and objectives for the Business Applications Technical Support Team; Contribute to improving customer support by actively responding to queries and handling complaints; Develop dashboards and reports using ServiceNow which offer the Company (i) enhanced visibility and tracking of business applications and support operations; (ii) informed decision-making for management by offering reports which offer insights into operational metrics and system health; (iii) performance management by offering dashboards to track individual and team performance by providing visibility on how well the support team is meeting service level agreements; (iv) incident and problem management by offering detailed reports to assist in identifying root causes of recurring issues by analyzing incident data; and (v) continuous improvement by offering dashboards and reports that help in identifying inefficiencies in support processes or application performance; Follow up with customers to identify areas of improvement; Provide customer feedback to the appropriate internal teams; Solve complex problems and making decisions based on a wide range of factors supported by data; and Create and maintain a comprehensive knowledge based of our products, known issues, and other procedures that may be beneficial to both the team and our customers.

Qualifications: Must have a Bachelor's degree in Computer Science, Information Technology or related field, plus five (5) years of experience in the job offered or in any occupation that includes the required experience and skills. Experience must include: 5 years experience working with comprehensive complex ecosystems in enterprise with managing cross-functional onshore and offshore teams to develop business applications, and support and lead to solve business problems at scale; 5 years experience designing and developing applications with Microsoft .Net, SQL technologies; 5 years development experience in .NET, C#, , SQL, SSIS, and JavaScript; 5 years experience in working in Agile delivery with expertise in JIRA/Confluence platform; 3 years of experience with source code management tools and CI/CD including TFS, GitHub and Azure DevOps; 2 years experience with PowerBI and ServiceNow reporting tools and dashboards assisting tracking tickets, root cause, change request management, service request management and reporting; and 2 years experience in leading engineering teams with focus on automation and process optimization using Automation Anywhere RPA tools.

Job Location: Company's HQ is located in Madison, NJ. Candidate may work from home office located anywhere within the U.S. Compensation Range: $156,000 $161,000 per year. At Anywhere, actual compensation within that range will be dependent upon the individual's skills, experience, and qualifications. Anywhere Real Estate Inc. is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens Real Estate, Century 21, Coldwell Banker, Coldwell Banker Commercial, Corcoran, ERA, and Sotheby's International Realty we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world. At Anywhere, we are empowering everyone's next move your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report. We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including: Great Place to Work, Forbes World's Best Employers, Newsweek World's Most Trustworthy Companies, and Ethisphere World's Most Ethical Companies EEO Statement: EOE including disability/veteran

General Purpose of Job/Summary:

Note-3 days in New York City, 2 days in Paramus, NJ

The technical support specialist monitors inbound service requests; provide timely updates and resolution to open service requests; troubleshoot end user issues and escalate as needed; perform software installation and hardware repair; research and implement fixes for new issues; provide remote support, computer imaging and set up; and perform other duties and projects as assigned.

Essential duties and responsibilities include but are not limited to:

Handle break/fix, configuration issues, troubleshooting, software installations, and hardware repair (including in-house repair or coordinating depot services)

Provide first and second tier knowledge and support of all client applications and escalate infrastructure issues when required.

Collaborates with systems administrator and/or infrastructure team

Resolve and update Service Requests accurately and timely within the companys designated platforms and SLA

Provide documentation of resolutions within the Knowledge Base and assist with publishing Knowledge Articles.

Ensure end-user experience meets the expectations of the organization, (i.e. employee onboarding and offboarding experience and training)

Follow standard operating procedures and provide feedback as necessary (i.e. onboarding, systems access)

Responsible for maintaining asset management, such as inventory and end user devices

Responsible for creating and conducting training programs to educate our users on all our desktop platforms

Assist in project work as needed

Administer user accounts including Add/Change/Delete functions.

Administer device provisioning including mobile devices ( using Microsoft Intune

Administer MFA/2FA authentication services, including Okta and Microsoft Authenticator.

Printers/copiers/plotters

Phone systems (work with phone provider on all provisioning and troubleshooting

Mainting

Process improvements:

o Analyze tools used by the organization and find ways to fully utilize the existing tools within the organization

o Analyze tickets, and user behaviors and identify opportunities to enhance the system, processes or educate users

Administer Office 365 users including E-Mail, SharePoint, OneDrive and all Office products.

Administer and support VOIP and Video Conferencing solutions

Provide white glove support for VIP employees, including C-Suite executives

Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. Communicate effectively, both orally and in written form, technical information with a wide variety of individuals and groups.

Ability to work in front of a computer screen and/or perform typing for approximately 80% of a typical working day

Ability to travel between offices as necessary. This position will support the NY and NJ offices onsite

Flexibility for attending or responding to early morning and late night meetings and inquiries

Ability to provide after-hours support when needed

Cybersecurity

Collaborate with cybersecurity team and managed service provider on UE cybersecurity initiatives, including the vulnerability management program, risk management program, and remediations.

Assist with Disaster Recovery and business continuity plan as it relates to technology as needed

Report cyber-attacks

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.

Job Qualifications:

Experience with cloud technology including Azure and M365

Excellent technical knowledge of desktop/laptop hardware and mobile devices

Working technical knowledge of network protocols and operating systems

Excellent knowledge of Active Directory

Experience with helpdesk and remote control tools

Technical certifications are a plus, but not required.

Education/Experience:

Required

BS/BA in computer science, information systems, or related field; or equivalent work

2-5 years of IT Helpdesk experience

Job Title: Remote Technical Support Engineer

Job Description

We are seeking a Technical Support Engineer responsible for providing advanced technical support for all products in both production and commissioning phases. This role involves delivering engineering-level resolutions for hardware, software, and system issues, serving as the escalation point for frontline technical support engineers, and performing forensic data analysis. The position is pivotal in ensuring the highest level of technical support to our customers.

Responsibilities

• Provide advanced level technical support for products in production and commissioning phases.

• Deliver engineering-level resolutions for hardware, software, and system issues.

• Serve as the escalation point for frontline technical support engineers.

• Perform forensic data analysis to address issues promptly.

• Follow defined processes to ensure quick administration of resolutions and solutions.

Essential Skills

• Technical support experience.

• Hardware troubleshooting skills.

• Network support expertise.

• Proficiency in Linux.

Additional Skills & Qualifications

• Bachelor's degree in an Engineering-related field.

• 3 + years in a technical support role.

• Experience with hardware debugging and troubleshooting.

• Networking experience.

Work Environment

This position is 100% remote, with an initial 2 to 3-month period involving visits to customer sites to understand the equipment and robots used, which will aid in diagnosing issues. The role offers exposure to a variety of customers, providing a wide range of technical support experience. The company has demonstrated success with Fortune 100 customers and offers fully integrated automation systems for automating picking, sorting, transporting, and packing tasks across the entire supply chain.

Pay and Benefits

The pay range for this position is $42.00 - $43.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 31, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email (% ) for other accommodation options.