305 IT Support jobs in Macedonia

Location
Key Tower - 127 Public Square
Business
At Brookfield Properties, our global network and relationships are here for our tenants and partners - wherever they are in the world. Where going to work never feels routine. We integrate commercial real estate with world-class shops, restaurants, and entertainment, creating spaces where work and play don't just coexist, but thrive. If you're ready to be a part of our team, we encourage you to apply.
Job Description
We are seeking a technically adept and customer-focused professional to join our Service Delivery team. This position plays a critical role in maintaining the productivity of end users by supporting enterprise applications and hardware across the organization. The Technical Support Specialist will help ensure the performance and stability of essential systems and tools, while identifying opportunities to improve processes, automate solutions, and enhance user experience.This role offers hands-on experience with enterprise applications including, but not limited to, Windows 11, Office 365, and Intune. Exposure to these platforms is supplemented by structured learning opportunities including LinkedIn Learning and technical boot camps, providing a strong foundation for career progression within IT.
Responsibilities
+ Provide comprehensive end-user support in an environment structured around 35% phone support, 55% off-phone tasks, 5% project involvement, and 5% training and development.
+ Service Desk shifts: 7:00 AM-4:00 PM, 8:00 AM-5:00 PM, and 8:30 AM-5:30 PM.
+ Deliver remote support using industry-standard tools to resolve technical issues efficiently.
+ Create and maintain knowledge base articles, incident categorizations, and virtual agent content within ServiceNow.
+ Provide extensive hardware and software support for Windows 11, iOS, Android, Lenovo, Mac OS, and Office 365 in conjunction with tools like Dell TechDirect.
+ Utilize ServiceNow for full lifecycle management of Incidents and Requests, ensuring thorough documentation and knowledge sharing.
+ Gather and analyze data to inform technical decisions and recommend practical solutions to improve system performance.
+ Evaluate software and hardware compatibility to support system upgrades and application rollouts.
+ Engage with external vendors for escalated issue resolution beyond internal support capabilities.
+ Provide technical support for companywide meetings, events, and conferences to ensure seamless execution.
+ Monitor ServiceNow trends and resolution history to identify and recommend preventative measures.
+ Contribute to a culture of innovation by proactively identifying opportunities to optimize the user support experience.
Qualifications
+ High School Diploma or GED required.
+ Minimum of 2 years of experience in an IT support role.
+ Experience working in a call queue environment is a plus.
+ Familiarity with ServiceNow preferred.
+ Demonstrated understanding of IT concepts and processes within an ITIL framework.
+ Self-motivated with strong problem-solving skills and the ability to adapt in dynamic, fast-paced environments.
+ Strong interpersonal skills with an emphasis on active listening, communication, and user rapport-building.
+ Proven ability to collaborate effectively across technical teams and resolver groups.
+ Excellent verbal and written communication skills.
+ Commitment to representing the IT department professionally and positively in all business interactions.
+ General awareness of cybersecurity best practices and ability to provide basic guidance to end users.
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
#BPUS
At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 1100 properties and 400 million square feet of real estate across the globe. It's a feat that wouldn't be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don't simply meet the needs of our tenants, residents, and communities - but exceed them, every day.

Job DescriptionJob Description

Join our dynamic team at a leading Northeast Ohio-based Managed Service Provider (MSP) technology company.  We’re searching for an experienced individual with a passion for exceptional customer service. As the primary contact, you’ll use your strong communication and problem-solving skills to guarantee outstanding client satisfaction. If you excel in a fast-paced environment and are dedicated to delivering top-tier service, apply now!

Job Duties

• Troubleshoot Microsoft Azure services and configurations.
• Troubleshoot Microsoft Windows and Office (current version plus last 2 versions)
• Troubleshoot Microsoft Windows Server (All Supported OS)
• Address Network, VOIP, Internet Issues, Peripherals (Printers, Scanners, etc…)
• Provide support for LOB applications and mission-critical hardware
• Provide support for Active Directory, Hosted Desktop, Terminal Servers, VMware, and Group Policy
• Provide Level 3 support for backups, antivirus, web filtering, and spam filtering
• Provide Level 3 support for common business applications (QuickBooks, Emails, etc.)
• Conduct end-user training for support requests
• Assist with pre-sales technical support and project implementation
• Demonstrate experience in managing challenging customer situations

Job Requirements

• Bachelor’s Degree and/or 3-5 years experience in IT industry
• At least 1 relevant IT certification (A+, MCP, Network+, Security+ MCP, ITIL Foundations)
• Speak to end users in non-technical terms (no geek speak)
• Prioritize daily tasks and achieve due dates
• Ability to multi-task and adapt to changes quickly
• Willing and able to work overtime as needed
• Ability to lift standard computer equipment (i.e. PC’s and Printers)
• Reliable transportation
• Maintaining a clean and organized office workspace

Other Benefits

• Training and Development Opportunities
• Access to a Company vehicle
• Paid Holidays and PTO Time
• A fun work environment with opportunities for growth

Company DescriptionETC TechSolutions is a fast-growing Managed Service Providers (MSP) located in Akron, Ohio that specializes in technology solutions for small and mid-size businesses. As an MSP we become an extension of our clients and take ownership of the technology burden allowing them to focus on what they do best.Company DescriptionETC TechSolutions is a fast-growing Managed Service Providers (MSP) located in Akron, Ohio that specializes in technology solutions for small and mid-size businesses. As an MSP we become an extension of our clients and take ownership of the technology burden allowing them to focus on what they do best.

The Marketing Support Specialist assists the Global Brand Marketing Director in the development, execution and tracking of brand marketing campaigns. They are responsible for ensuring that projects within the different marketing workstreams remain on budget and schedule.

Key Responsibilities:

1. Support the planning, execution, and tracking of brand marketing campaigns.
2. Assists in supporting marketing workstreams, ensuring deadlines and deliverables are tracked and accurately reported.
3. Coordinates across internal departments and external partners to keep projects on schedule.
4. Maintains internal brand resources such as guidelines, asset libraries, and campaign toolkits.
5. Provides administrative support including scheduling, note-taking, and status updates.
6. Assists with copywriting, proofing and editing of various forms of corporate communications.

This list of responsibilities is not exhaustive. Other duties may be required to be undertaken which fall within the scope and general level of responsibility attached to the role.

What you will need to succeed:

Education & Qualifications:

• Bachelor's degree in Marketing, Communications, Branding, or a related field
• 0-2 years of experience in marketing, brand management, or a related role (internships welcome)
• Eagerness to learn and to understand the details
• Detailed oriented and highly organized with the ability to manage multiple tasks and deadlines
• Passion for brand storytelling
• Familiarity with branding concepts and marketing materials
• Excellent written and verbal communication skills
• Familiarity with tools like Adobe Creative Suite, PowerPoint, Excel, and asset management platforms
• A team player with a positive attitude

Key Performance Indicators:

• On time delivery for tasks and projects
• Disciplined tracking of the marketing budget
• Effective communications of project updates

Compensation:

• Salaried

Travel:

• Less than 10%

Location:

• Kinetico Corporate Headquarters, Newbury, OH

Why Join Kinetico:

• Medical, Dental, Vision and Prescription Drug Insurance Coverage
• Employer Provided Life Insurance, Short-Term and Long-Term Disability Benefits
• 401(k) Contribution Matching Program
• Employer Funded Defined Contribution Plan
• Paid Vacation, Holidays and Community Service Volunteer Time-off Benefit
• Wellness Program
• Educational Assistance Reimbursement Program

Our Commitment and Difference:

Founded in 1970, Kinetico was started by two engineers who pioneered the development of non-electric, fully automatic water treatment systems. Evolving from the Tangent Company, a small consulting design firm, Kinetico soon became a global organization of independent dealers, international distributors representing nearly 100 countries. Through the dedication of its founders, employees and distribution network, Kinetico has experienced tremendous success. The company has grown from a two-man, creative undertaking into a strong and dynamic organization.

Innovative technology and a strong commitment to customer satisfaction have distinguished the company and positioned Kinetico as a leader in today's ever-changing water treatment industry manufacturing water softeners, along with a wide range of systems that improve water quality for general use, as well as those that provide high-quality drinking water for consumption. Kinetico products are Third Party certified to confirm quality and performance and complimented by the most comprehensive warranties in the industry.

Kinetico is part of the Axel Johnson Group of companies, a global organization and fifth generation company that continues to be successful in developing leading businesses.

Kinetico Incorporated is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

E-Verify: We verify the identity and employment authorization of individuals hired for employment in the United States.

Job Description

Job Description

We are seeking a Customer Support Specialist to join our growing team in New Orleans, LA. This role is essential in maintaining our commitment to excellent client service by providing timely and effective support. The ideal candidate is detail-oriented, communicates clearly, and thrives in a fast-paced environment.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person

• Resolve customer issues efficiently while maintaining a professional attitude

• Document all customer interactions in the system accurately

• Coordinate with internal departments to ensure customer satisfaction

• Assist in processing orders, returns, and service requests

• Maintain up-to-date knowledge of company products and services

• Contribute to a positive team environment and suggest process improvements

Qualifications:
Qualifications

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred

• Previous experience in customer service or support roles

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Proficient in Microsoft Office and general computer skills

• Ability to multitask and manage time effectively

Additional Information

Benefits

• Competitive salary ($44,000 - $63,000 annually)

• Opportunities for professional growth and career development

• Supportive and collaborative team environment

• Paid time off and holiday schedule

• Ongoing training and skills development

We're looking for a proactive, detail-oriented Customer Support Specialist to join our growing team. In this role, you'll work directly with customers, providing support, guidance, and expertise to help them run successful engagement and fundraising campaigns using our platform. You'll be part of a driven team where your work directly impacts how communities raise funds and connect with their supporters.

Location: Rocky River, OH (in-office)
Compensation: $55,000–$60,000 base + bonuses + benefits
Schedule: Full-time, 9AM–5:30PM EST

What You'll Do:

You'll be the first line of support and a proactive partner for communities across the country. In this role, you'll help cities, religious organizations, park systems, and nonprofits onboard smoothly, launch effective campaigns, and confidently use the platform - ensuring they feel supported and empowered every step of the way.

• Customer Onboarding: Guide new customers through onboarding, ensuring they're set up for success and confident using our platform.
• Ongoing Support: Provide timely, helpful support via email, phone, and chat to assist customers and answer questions.
• Campaign Creation: Assist customers in building out engagement and fundraising campaigns, offering recommendations, best practices, and creative ideas.
• Campaign Template Management: Help expand and maintain our library of Campaign Templates that inspire how customers use the platform.
• Help Center Updates: Keep our Help Center fresh and insightful by suggesting content updates and improvements.
• Upsell QR Plaques: Identify opportunities for customers to benefit from additional offerings like QR Plaques and help guide those conversations.
• Subscription Renewals: Support the renewal process by maintaining strong relationships and helping customers continue to see the value in their subscription.

Who You Are:

You're passionate about helping others and delivering excellent support. You're proactive, organized, and want to be part of a collaborative, high-energy environment. You're also excited to join a growing company that's making a big impact in communities across the country.

• Customer-focused: You love helping people succeed and delivering excellent support
• Strong communicator: Clear, empathetic, and confident in writing and speaking
• Organized and reliable: You keep things on track and moving forward
• Detail-oriented: You catch the small things that others might miss
• Tech-savvy: Comfortable with digital tools (CRM systems, Canva) and quick to learn
• Collaborative: You enjoy working toward shared goals in a team
• Startup-ready: You're adaptable, solutions-focused, and excited to grow with a fast-moving company

Who We Are:

SeeMyLegacy is on a mission to make community giving effortless. Our platform helps cities, parks, religious organizations, and nonprofits to create and run campaigns to raise funds, attract sponsors, find volunteers, and more to build stronger, more connected communities.

We're a growing startup with big goals and a collaborative, driven team. Here, you'll play a vital role and have an immediate impact in supporting SeeMyLegacy communities across the country succeed with their fundraising and engagement efforts.

Apply now and join us!

Come join NRP's A+ team! We've been recognized as a "Top Workplace" because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career.

NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association's Best Places to Work.

We value our employees by offering a competitive benefit package including:

• Commission and bonus opportunities
• Paid vacation and sick leave
• 11 Paid holidays
• Paid maternity & parental bonding leave
• Short & long term disability
• Medical/Dental/Vision/Life Insurance
• 401(k) Match
• Training, certification, & growth opportunities
• Employee referral & recognition programs

Since its founding in 1994, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding range of markets nationwide. For additional information, please visit

Essential Functions:

• Respond to incoming support requests from employees, addressing technology-related issues promptly and professionally.
• Troubleshoot hardware and software problems, providing technical guidance and solutions to end-users.
• Utilize ticket tracking and management tools to prioritize and organize support requests effectively.
• Install, configure, and maintain computer systems, software applications, and peripherals for employees.
• Assist in setting up new user accounts, ensuring access to the necessary systems and applications.
• Conduct routine checks and maintenance on computer hardware to ensure optimal performance.
• Provide user training and guidance on technology tools and best practices.
• Assist in managing and maintaining an inventory of technology assets, including hardware and software licenses.
• Collaborate with IT teams to identify and resolve system workflow interruptions related to service requests and employee onboarding/offboarding.
• Document support interactions and resolutions for future reference and knowledge sharing.
• Participate in regular team meetings to discuss ongoing support needs and system changes.
• Stay updated on the latest technology trends and best practices to provide innovative solutions.
• Assist in coordinating and implementing system changes and updates, ensuring minimal disruption to services.
• Foster positive relationships with employees by delivering exceptional customer service.
• Manage confidential information and access permissions with discretion.
• Other duties as assigned.

Qualifications:

• Experience - At least three years' experience in providing IT support or a related field (e.g., help desk, service desk, technical support, managed service provider). Familiarity with troubleshooting hardware and software issues. Experience with customer service and end-user support.
• Education - Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science); an additional two years' experience as described above will offset the need for a degree.
• Systems - Expert skill with Microsoft Windows 10, 11 and proficient with macOS, iOS, Android, Google OS operating systems. Experience with Azure, Intune, Autopilot, BitLocker, SharePoint, MFA, VPN.
• Applications - Expert skill with Microsoft Office Suite including Teams and OneDrive. Proficient with any ITSM software that manages ticket incidents, service requests, asset assignment knowledge base management and business workflows. Experienced with applications that provide remote desktop support, driver updates, and network scanning capabilities.
• Devices - Expert skill supporting desktops, laptops, tablets, mobile devices, TVs, projectors, and thin clients. Experience configuring and troubleshooting various devices managed by Autopilot or domain group policies.
• Services - Experienced with providing customer service to technical and non-technical end users. Basic understanding of IT business services including personnel onboarding, offboarding, changes as well as creating tickets, change requests and purchase orders.
• Certifications - Relevant certifications such as ITIL v4 Foundation, CompTIA A+, CompTIA Network+, and Microsoft Certified: Modern Desktop Administrator Associate are desired but not required.

The NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances.

Job Description

Day-To-Day: Insight Global is seeking an onsite IT Support Specialist in Cleveland, OH. The IT Support Specialist is responsible for ensuring the smooth operation of computer systems and networks within the organization. This role involves troubleshooting hardware and software issues, providing technical support to employees, and maintaining IT infrastructure. The ideal candidate will be customer service orientated and passionate about technology and helping people. Able to provide excellent customer service and build positive relationships with users. They must be adaptable and have attention to detail by ensuring accuracy in all tasks and able to handle multiple tasks and adapt to changing priorities while also comfortable working in a fast-paced environment. They are also looking for someone who can come in and vet new AI platforms to help their employees securely access documents on a day-to-day basis.

Salary: 80k-95k

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

Skills and Requirements

Must Haves:

Bachelor's degree in Computer Science or Information Technology

5-7+ years of experience within IT support, 80% software, 20% hardware

Experience with Microsoft suite and cloud-based applications

Able to be hands on when fixing software issues and able to help troubleshoot and train the attorneys.

Able to vet new AI software for the firm null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

THIS IS A HYBRID POSITION IN AKRON, OH or CHANDLER, AZ

W2 ONLY NO C2C

TEKsystems is looking for a Production Support Analyst to provide 24x7 technical support for all enterprise production applications, ensuring smooth operations, application availability, and batch processing health. As the first line of defense, the team monitors, troubleshoots, and resolves technical production issues. We also execute automated application deployments and assist with Business Continuity Planning (BCP) switchover activities.

Our application landscape includes on-premises, vendor/SaaS, hybrid-cloud, and is actively transitioning to public cloud platforms. The U.S. shift covers operations from 8:00 a.m. EST to 6:00 p.m. PST.

Technical Skills & Tools

• Incident & Change Management: ServiceNow, Jira

• Scheduling & Automation: Autosys

• Operating Systems: Unix, Windows

• Monitoring Tools: AppDynamics, ThousandEyes, Aternity, Splunk, BigPanda, Grafana

• Cloud Platforms: Azure, Google Cloud

• Operational Execution: Runbooks and Playbooks

Core Services Provided

• Batch monitoring and support

• Application monitoring and support

• Mainframe operations for EFT applications

• Incident management, including support for major incidents (MIMs)

• Change and release management

• BCP event support

Role Expectations

1. Operational Execution

• Complete assigned work across verticals/applications in alignment with standard work requirements.

• Ensure queue work meets SLA targets.

• Monitor queues, dashboards, and other intake tools to prioritize daily tasks.

• Stay informed on impacts/issues by monitoring Teams rooms and chats.

• Escalate and communicate issues promptly.

• Support teammates by working across multiple applications and verticals.

• Maintain and update documentation for assigned applications/verticals.

• Execute incidents, change requests, deployments, and problem tickets.

1. Business Partner Engagement

• Hold regular meetings with L2 and Development teams to exchange feedback.

• Identify and propose process improvements.

1. Team Collaboration

• Build and maintain positive relationships with team peers.

• Mentor, coach, and share knowledge freely.

• Complete administrative tasks such as updating documentation and knowledge items (KIs).

• Collaborate effectively across teams.

1. Innovation & Process Improvement

• Contribute to continuous improvement initiatives that enhance service delivery and operational efficiency.

Pay and Benefits

The pay range for this position is $33.00 - $45.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Norton,OH.

Application Deadline

This position is anticipated to close on Jul 31, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

ABOUT US

BMF is a growing, public accounting firm committed to delivering exceptional service to our clients. Our IT team plays a critical role in supporting our professionals with reliable, secure, and efficient technology solutions. We are seeking a motivated and customer-focused IT Support Specialist to join our team and help us support and defend the firm.

POSITION SUMMARY

The IT Support Specialist is a key member of the internal BMF IT Team and serves as the first line of support for all IT-related issues. This role offers a dynamic mix of hands-on technical work, user interaction, and opportunities to grow through exposure to a wide range of technologies and projects. Primary responsibilities include triaging, escalating, facilitating, and resolving incoming support tickets both onsite and remotely, as well as provisioning new users and devices, answering IT-related questions, and supporting ad hoc IT projects.

KEY RESPONSIBILITIES

• Monitor and respond to incoming IT support tickets via our help desk system.

• Triage and resolve Level 1 & 2 issues; escalate more complex issues to senior IT staff.

• Provide onsite and remote support for hardware, software, and network issues.

• Set up and configure laptops, mobile devices, and equipment for new users.

• Assist with user account provisioning and access management.

• Document solutions and maintain accurate ticket records.

• Support IT projects such as software rollouts, upgrades, and audits.

• Deliver excellent customer service and communicate technical information clearly to non-technical users.

BEHAVIORAL EXPECTATIONS

• Customer Service – demonstrates the ability to respond with a high degree of urgency to the needs & requests of others, internally and externally. Understands the impact of their work on others.

• Understands safety policies and actively promotes safe practices in the workplace.

• Maintains constructive relationships and demonstrates respect for everyone contacted.

• Deals constructively with conflict and focuses on the situation, issue or behavior and not on the person by diffusing situations before conflicts arise, resolving conflicts directly and actively promoting and gaining cooperation from others.

• Accurately provides and receives information in oral and written communications.

• Consistently provides ideas, opinions, or information in an articulate, professional way.

• Actively listens to others and demonstrate understanding of other points of view.

• Willingness and ability to adjust to changing conditions or priorities.

• Demonstrates initiative to identify and act on problems and lead by example. Consistently makes decisions that resolve problems. 

QUALIFICATIONS

• Minimum 1 year of experience in an IT support or help desk role.

• Strong troubleshooting skills for Windows OS, Microsoft 365, and basic networking.

• Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, or similar).

• Experience with user provisioning and device imaging.

• Experience using AI tools such as CoPilot, ChatGPT, etc.

• Excellent communication and interpersonal skills.

• Ability to work independently and manage multiple tasks.

• Desire to continuously stay up-to-date on new technology and tools to support efficiency.

PREFERRED EXPERIENCE

• Experience supporting users in a professional services environment (e.g., accounting, legal, consulting).

• Hands-on experience in IT support or a related field.

• Formal degrees or certifications are not required. We value hands-on experience, curiosity, and a willingness to learn. Certifications such as CompTIA A+ or Microsoft are a plus and can be supported through professional development.

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