316 IT Support jobs in Manor

Summary: Responsible for maintaining a reliable, secure, and efficient data communications network. The ideal candidate will be able to deploy, configure, maintain, and monitor all active network equipment to ensure a stable, reliable network operation.

Essential Functions:

• Design, implement, and manage Cisco WAN/LAN network infrastructure, including routers, switches, firewalls, and other networking devices.
• Perform network configuration and troubleshooting to resolve complex network issues and ensure smooth operation.
• Maintain servers and associated hardware, applications, services, and settings.
• Ensure network security and connectivity.
• Provide Tier 2/3 support for escalated network and system issues.
• Secure critical IT systems, including servers, networks, and storage solutions.
• Collaborate with cross-functional teams to design and implement network solutions that meet business requirements.
• Monitor network performance and capacity (availability, utilization, throughput, latency) to identify and address potential bottlenecks or issues proactively.
• Provide technical support and guidance to junior team members and assist with their professional development.
• Configure Fortinet Firewalls.
• Ensure critical updates are tested and deployed in a timely manner.
• Document processes, network configurations, and troubleshooting steps for systems and applications.
• Evaluate and recommend security improvements and system upgrades.
• Monitor Helpdesk queues throughout the day to ensure SLAs are met.

Additional Responsibilities:

• Develop, define, and monitor network/security policies for the use of network resources.
• Manage user remote access, VPN configurations.
• Participate in on-call rotation and respond to network emergencies or incidents promptly.
• Perform other duties as assigned.

Skills and Abilities:

• Proven experience working with Cisco networking technologies.
• Excellent troubleshooting skills and the ability to analyze complex network issues.
• Ability to take and read network packet captures and debugs.
• Ability to work independently under minimal supervision.
• Exceptional critical thinking and problem-solving ability.
• Strong interpersonal skills to assist non-technical individuals with complex technical issues.
• Great at organizing, prioritizing, and multitasking.

Qualifications:

• Bachelor's Degree in Computer Science, Information Technology.
• 5 years or more in relative experience in IT network infrastructure in a large scale enterprise with hands-on networking experience.
• Must have working knowledge of SDWAN Intermediate.
• Must have proven experience with Fortinet Fortigate Firewalls Intermediate.
• Experience with FortiNac, FortiEMS, FortiAnalyzer a plus Intermediate.
• Must have working knowledge of VMWare virtual infrastructure Intermediate.
• Excellent knowledge of best practices around management, control, and monitoring of network infrastructure Advanced.
• Experience working with SolarWinds network management software or similar to monitor, identify, and troubleshoot network performance issues Intermediate.
• Hands on experience in Cisco network switching and routing Configuring network switches, static routes, vlans, ports, trunks, etc. Intermediate.
• Strong understanding of networking protocols, including TCP/IP, L2/L3, dns, dhcp Advanced.
• Experience deploying, maintaining, troubleshooting wireless infrastructure. Familiar with Aruba access points, controllers, Airwave management Intermediate.
• Hands on experience configuring and working with Firewalls and security appliances - VPN's, Policies, NAT's, etc. Intermediate.
• Experience deploying/managing Network Access Control solutions Intermediate.
• Proficient in Windows, Mac, and Linux environments. Intermediate.
• Working knowledge of low voltage cabling Intermediate.
• Experience with supporting remote office environments Intermediate.

Job Category: Network

Compensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type: Salaried

Minimum Pay Range: $85,000.00 Maximum Pay Range: $95,000.00

Benefits Information: For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Security Notice for Applicants: Ryder will only communicate with an applicant directly from a (@ryder.com) email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through . Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at or .

Current Employees: If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

• Provide advanced technical expertise and leadership in solving complex, high-impact customer issues.
• Lead the creation, refinement, and delivery of technical documentation, training materials, and knowledge content.
• Partner closely with Engineering and Product teams to address systemic product issues and influence roadmap decisions.
• Guide and mentor junior engineers, fostering technical growth and team development.
• Submit and manage effective escalations; coach others on how to engage with Engineering and Product teams.
• Utilize advanced software skills to configure, troubleshoot, or automate ThousandEyes product workflows.
• Drive serviceability, usability, and product improvement efforts through customer feedback and technical insights.
• Represent the support function in cross-functional meetings and customer engagements.
• Contribute proactively to digital transformation by creating scripts, automation tools, and reusable assets.
• Promote ThousandEyes' culture of collaboration, innovation, and technical excellence.

• A standout "customer first" attitude
• Bachelor's degree in Computer Science, Electrical Engineering, or a related field (or equivalent experience).
• 5-8+ years of experience in a technical support, engineering, or related customer-facing role.
• Expert-level certifications (e.g., CCIE) or equivalent advanced technical credentials preferred
• Expert in one or more technical domains; broad knowledge across networking technologies
• Proficient in automation, programmability, orchestration, virtualization, and/or security
• Reads and applies industry standards, RFCs, and architectural documents
• Routinely mentors team members and drives team goals into actionable initiatives
• Influences product development through trends analysis and cross-functional collaboration
• Regional or global impact, regularly interacts with customer, leadership, and product teams
• Leads original and creative initiatives that are critical to organizational success

Austin, Texas, United States; Raleigh, North Carolina, United States; Remote; Washington, District of Columbia, United States Who We Are Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end-user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios. About The Role We're all familiar with the technology, but have you ever wondered how the Internet actually works? At ThousandEyes, we spend every day working to help customers understand the gotchas of Internet-based service delivery: how to identify problems, how to resolve, and how to avoid them in the future. Our Customer Engineering team is tasked with empowering our customers with ThousandEyes to ease their performance monitoring pains. If you enjoy variety in job responsibilities, this is the job for you. A day may involve helping a customer identify network loss in an undersea cable, diagnose the cause of a route leak impacting significant portions of internet traffic, scripting an approach to monitoring a website's login flow, spinning up a lab environment to reproduce a strange set of behaviors seen in a customer's environment, saving a company hours of bridge time during a significant outage impacting their infrastructure by finding the smoking-gun in a network outage, or simply helping someone understand the way that our applications work. The job is highly variable and requires both the ability to make data-driven decisions, and draw conclusions based on incomplete information. We're looking for out-of-the-box thinkers who can complement and extend the already formidable talents of our Customer Enablement organization. As part of this role, you will also be responsible for maintaining services in a FedRAMP compliant environment, therefore, must be a U.S. Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. What You’ll Do Timely interaction with customers and internal teams requesting support via online-chat, email and phone Take ownership of technical issues, working with cross-functional teams to document problem definition, troubleshooting procedures, and resolution steps Take ownership of customer support forum and keep information current on best practices with ThousandEyes Active participation in 24x7 Support Coverage model Identify process & workflows ripe for improvement or automation Qualifications A standout "customer first" attitude Bachelor’s degree in Computer Science or a related field, or equivalent working experience At least 5-7 years working in a customer-facing role Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/DEVNET/JNCP, etc.) Experience with Cloud/SaaS software products is highly desirable Familiar with core networking principles - TCP/IP, DNS, web technologies, proxies and VoIP Working knowledge of virtualization technology - containers, virtualBox, VMware, HyperV, Xen Working knowledge in security - authentication, permissions, SSO Knowledge of one computer language and programming (Java, Python, XML, RESTAPI) frameworks desirable Experience with the administration of Linux based Operations Systems a plus Experience in technical writing is a plus Ability to prioritize & complete tasks in a timely fashion Ability to communicate clearly and concisely to technical and non-technical users Proven troubleshooting and problem-solving skills Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work. US – COMPENSATION RANGE – MESSAGE TO APPLICANTS 112,000 -- 149,900 USD Message to applicants applying to work in the U.S. and/or Canada: When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. 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