433 IT Support jobs in Maple Grove

TEKsystems currently has a Desktop Support opportunity with a Healthcare company in Eagan, MN. This position will sit 100% on-site in Eagan, MN and start as a contract. Looking for someone that has hands-on desktop support experience working with end users face to face. Feel free to apply to learn more.
Description
Responsible for performing desktop support services and moves/adds/changes as requested by employees and certain customers. Includes installation, configuration, troubleshooting, and problem resolution for technical issues related to workstation hardware, software, and connectivity. Performance is expected to meet departmental goals.
Your Responsibilities
- Prioritize incoming service requests to provide or restore business functionality within service level requirements.
- Load and configure specified software such as operating systems, productivity applications and specialty applications.
- Provide Level 3 support for hardware and software including: Diagnostics of system hardware, software and operator problems.
- Resolve the problems or transfer to appropriate support group for resolution.
- Document problem resolution and close incidents in problem tracking system. Such item include: Physical desktop configurations Virtual Desktops and applications Remote Teleworkers/Thin Client Macintosh hardware and software Blackberry handhelds.
- Perform Executive support and assist in Executive presentations involving desktop setup, use of PowerPoint and other media-based tools, projectors, etc.
- Perform printer support for network-connected printers within the Desktop OS, multifunctional printing/copying devices and escalate critical performance issues to the appropriate support teams.
- Documenting resolution information in the Knowledge Base and Distributing new knowledge with team members.
- Document procedures and identify opportunities for continuous improvement.
- Work with Desktop Engineering and IT Security to facilitate the support and deployment of standard software packages, desktop deployment, and to help enforce new security standards and policies across the enterprise.
- Performs maintenance, disposal (life cycle support) of PC workstation Hardware/Software/Peripherals.
- Gather asset-tracking information for each repair/request transaction.
- Help ensure accuracy of asset database via timely change entry and periodic cycle count activity.
- Install and coordinate the move of desktops, laptops and printers.
- Collect unneeded workstation equipment and mobile assets for redeployment. participates in projects concerning corporate assets including cascading, moving and decommissioning equipment.
- Local and regional travel to provide technical services to remote offices, including district offices, clinics to Provide technical support and hardware/software deployment to remote offices, including district offices and clinics.
- Creating and delivering bi weekly reports to the Desktop Support/Convergence Manager.
- Assists with any additional duties assigned by management.
Required Skills and Experience
- Associate/Technical degree in computer science or similar topic, or certifications relating to support areas and 3 years of experience providing desktop support services at a large corporate business, OR 5 years of experience in providing desktop support services at a large corporate business in lieu of a degree.
- Breadth of cross-environment understanding and experience.
- Good working knowledge of workstation hardware and software including operating systems, desktop applications and networking systems.
- Excellent customer service skills.
- Demonstrated ability to interpret and resolve problems in a timely manner.
- Demonstrated ability to learn new concepts quickly due to the rapidly deployed changes and to the complexity of the computing environment.
- May require study outside of normal business hours.
- Ability to lift heavy computer equipment (up to 50 pounds).
- Good verbal and written communication skills.
- Good time management and organization skills.
- Ability to travel (minimal 5-10%).
- Some after hours work is expected for enterprise changes and desktop implementations.
Preferred Skills and Experience
- A+ Certification and Macintosh experience preferred.
Pay and Benefits
The pay range for this position is $20.00 - $24.52/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Eagan,MN.
Application Deadline
This position is anticipated to close on Sep 30, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description
IT Support Specialist to serve as the first point of contact for technical assistance. This role supports hardware, software, phones, mobile devices, printers, and network systems, ensuring smooth operations and excellent service across all levels of the organization.
Key Responsibilities
+ Provide 24/7 help desk support to local and remote users.
+ Troubleshoot and resolve issues with desktops, servers, applications, phones, networks, and printers.
+ Install, configure, upgrade, and repair hardware and software.
+ Maintain IT inventory and documentation.
+ Coordinate with vendors for unresolved issues.
+ Support IT projects, upgrades, and audits.
+ Deliver tailored IT training to users.
+ Monitor and respond to PC/LAN issues.
+ Onboarding: Set up accounts, configure hardware, and conduct IT orientation.
+ Offboarding: Disable access, recover and reimage devices, ensure data security.
Interested candidates should contact Sally Lander @ or submit resumes to (com).
Requirements
+ 2+ years of experience with PC/laptop setup, printers, mobile devices, and peripherals.
+ Strong communication and problem-solving skills.
+ Knowledge of Windows OS, M365, Active Directory
+ Ability to work independently, prioritize tasks, and adapt to changing environments.
+ Willingness to support multiple shifts and handle confidential information professionally.
+ Lift/carry up to 50 lbs; push/pull up to 30 lbs.
+ Frequent movement, including bending, kneeling, climbing, and typing.
+ Ability to work in non-air-conditioned environments and wear PPE.
+ Occasional travel between facilities.
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Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their expanding helpdesk team. This position is based in Minneapolis, Minnesota, US , and requires a proactive approach to resolving technical issues for a diverse client base. The ideal candidate will have a strong aptitude for troubleshooting hardware and software problems, excellent communication skills, and a genuine passion for assisting users. You will be the first point of contact for many clients, providing timely and effective support via phone, email, and chat.

Responsibilities:

• Provide first-level technical support to end-users, addressing inquiries and resolving issues related to hardware, software, and network connectivity.
• Diagnose and troubleshoot technical problems accurately and efficiently using established procedures and documentation.
• Escalate complex issues to senior support staff or relevant departments when necessary, ensuring a smooth handover.
• Document all support interactions, issues, and resolutions in the ticketing system.
• Assist in the creation and maintenance of technical documentation, FAQs, and knowledge base articles.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Provide guidance and training to users on how to operate new or existing technology.
• Participate in team meetings and contribute to process improvement initiatives.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in IT, Computer Science, or a related field is a plus.
• 1-3 years of experience in a technical support or helpdesk role.
• Proficiency with Windows and macOS operating systems.
• Familiarity with common business applications (e.g., Microsoft Office Suite, G Suite).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Customer-oriented attitude with patience and empathy.

Our client is seeking a proactive and customer-focused Technical Support Specialist to join their IT department in Minneapolis, Minnesota, US . This role is critical in providing first-line technical assistance and resolving hardware, software, and network issues for employees. You will be responsible for diagnosing and troubleshooting a wide range of technical problems, including operating system issues, application errors, printer malfunctions, and connectivity problems. Responsibilities include responding to support tickets in a timely manner, documenting all issues and resolutions accurately, and escalating complex problems to senior IT staff when necessary. You will also assist with user account management, software installations, and hardware setup. A strong understanding of common operating systems (Windows, macOS), Microsoft Office Suite, and basic networking principles is essential. Excellent communication and interpersonal skills are required to effectively interact with users of varying technical expertise. You will play a key role in ensuring the smooth operation of the company's IT infrastructure and maintaining high levels of user satisfaction. The ideal candidate will possess a patient demeanor, a problem-solving mindset, and a commitment to delivering exceptional customer service. An Associate's degree in Computer Science, Information Technology, or a related field, coupled with 2+ years of experience in a technical support role, is preferred. Certifications such as CompTIA A+ or IT Support are a significant advantage. This position offers a stable work environment, opportunities for skill development, and a chance to contribute to a growing organization.