1352 IT Support jobs in Maryland
Software Engineer 1 (AI/ML System Support)
Posted 5 days ago
Job Viewed
Job Description
Infinity Advanced Solutions is an SBA certified, Woman-owned, Small Business providing support to federal and private customers within the intelligence and defense industries. Infinity Advanced Solutions is committed to keeping up with the fast-paced, ever-evolving industry by staying competitive while concentrating on the needs of our customers.
We're seeking a Software Engineer 1 (AI/ML System Support) to join our team in Annapolis Junction, MD!
Active TS/SCI w/ poly security clearance required.
Position Description:
The candidate will join a team actively developing and maintaining a large-scale, streaming processing, AI/ML system deployed to a Kubernetes cluster. The team is primarily focused on applying AI/ML analytics to large streams of data for content triage purposes. The team is actively migrating the existing system to an AWS cloud-native implementation. Experience with AI/ML technologies is a plus, but not required.
Requirements:
- Seven (7) years experience as a SWE, in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in Computer Science or related discipline from an accredited college or university is required. Four (4) years of additional SWE experience on projects with similar software processes may be substituted for a bachelor's degree.
- Experience writing applications in Python
- Experience creating, debugging, and tuning performant microservices
- Experience creating containerized applications using docker or equivalent tool
- Experience deploying and managing applications in a container orchestration system such as Kubernetes
- This position requires in-scope poly, within 7 years.
- Intelligent, adaptable, willing to dive into an array of things ranging from machine learning analytics to Kubernetes to Amazon Web Services
- Experience writing applications in Kotlin, Java, and/or Golang
- Experience with AWS & terraform
- Experience with large-scale streaming processing and/or messaging systems such as Apache Kafka, RabbitMQ, or Amazon SQS
- Experience with AI/ML analytics, models, and/or frameworks
- Health Insurance - Three-tiered Health Plan, 75% employer paid
- Health Savings Account (HSA) - Company-paid portion contribution
- Flexible Spending Accounts (FSA) - Annual pretax salary deferrals
- Dependent Care Flexible Spending Account (DCAP) - Annual pretax salary deferrals
- Retirement (401K) - 12% employer contribution, vested immediately
- Paid Time Off (PTO) - Approximately four weeks PTO
- 11 Paid Holidays
- Maternity - Six weeks off
- Paternity/Adoption Leave - Two weeks off
- Short-Term Disability (STD) - Company paid, effective immediately
- Long-Term Disability (LTD) - Company paid, effective immediately
- Life/AD&D Insurance (LI/AD&D) - Company paid, effective immediately
- Education and Training - $5000 annual coverage relevant for professional development
- Company Logo Apparel - $50 company-paid
- Fitness Benefit - 350.00 annual fitness program reimbursement
Pay Range is determined by various factors such as education, knowledge, skills, competencies, and experience, as well as contract-specific requirements; negotiable based on elected total compensation packages which include but not limited to paid time off, healthcare elections, and retirement. The projected compensation for this position is around 179,000.
Infinity Advanced Solutions provides wage ranges in accordance with State Pay Transparency Laws to support Title VII Equal Pay initiatives. These pay ranges are subject to change at any time, and pay will be commensurate with experience and/or other factors allowable by law.
Infinity Advanced Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, pregnancy, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Power3 Solutions
Partnering with federal, state, and local organizations to bring the best talent to the right roles.
Principal System Specification Support Engineer
Posted 7 days ago
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Job Description
CLEARANCE TYPE: Polygraph
TRAVEL: Yes, 10% of the Time
**Description**
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Northrop Grumman Microelectronics Center (NGMC) ( is seeking a **Principal System Specification Support Engineer.**
**What You'll Get to Do:**
Program/System Level role, part of Requirements team within Directorate of Engineering
- Plan and execute requirements management across the program lifecycle, including major program milestones / reviews (e.g., SRR, SFR, SDR, PDR, CDR, SVR, TRR, peer reviews, Pre-test reviews, Post Test Reviews, Pre-Ship reviews, Etc.)
- Ensure vertical and horizontal requirements integration and traceability throughout the product teams and program life cycle, collaborating across multiple segments and IPTs, developing an extremely complex system that incorporates mature and emerging technologies
- Support management of risk and opportunity and the production of core requirements-related engineering work products and track the work products and associated program dependencies in the program schedule
**This position will serve on-site in Redondo Beach, CA OR the greater Baltimore, MD area.**
**This position is contingent upon acquiring and maintaining the necessary US Government security clearance per customers' requirements.**
**Basic Qualifications** **:**
+ Bachelor's degree in a Science, Technology, Engineering or Mathematics (STEM) discipline from an accredited university and 5 years of experience with Bachelor's degree, 3 years of experience with Master's degree, 0 years of experience with PhD
+ Demonstrated experience defining and/or managing requirements of large-scale systems
+ Experience analyzing system and subsystem performance at various lifecycle stages
+ Requirements development from conceptualization to verification
+ Demonstrated experience with Systems Development Lifecycle with a focus on SRR to CDR
+ Experience in systems development, integration, and/or test
+ Experience coordinating with various team members across subsystems during the development process
+ This position requires the applicant to be a U.S. citizen
+ Current active DoD TS/SCI clearance with the ability to obtain and maintain a polygraph
**Preferred Qualifications:**
+ Professional certifications, such as INCOSE CSEP/ESEP
+ Experience with Continuous Integration/Continuous Deployment
+ Understanding of Hardware and Software testing methodologies
+ Experience with MBSE and Requirements management tools, such as Cameo and DOORS
+ Knowledge and experience with Material Review Board, Process Configuration Board, Configuration Control Board and Failure Review Board processes, proposing/defending and implementing Change Notices
+ Familiarity with Project & Task Management tools: Jira or Confluence
+ Familiarity with some subset of specialty engineering tools, such as: MATLAB or COMSOL (MODSIM); Docker, Kubernetes, Visual Studio, Python (SW Engineering); Elasticsearch, Grafana, Tableau (Data and visualization); or Cadence Virtuoso, Keysight ADWS, ANSYS HFSS (Hardware Design); Cadence Assura or Siemens Calebre (Hardware verification)
Primary Level Salary Range: $110,300.00 - $165,500.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
System Support Specialist (Electro-Mechanical with PLC Experience)
Posted today
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Job Description
About the Role
The White Oak Maryland print plants provide printing services for WSJ, Barron's and the NY Post. Our plant technicians maintain, and troubleshoot all production equipment across the three primary functioning areas of the plateroom, press/reel room, and mailroom. You will also perform desktop services work normally handled by IT in other Dow Jones facilities such as equipment upgrades, virus software upgrades and equipment backups to maintain mission critical systems to safely run equipment. You will be based in our White Oak, Maryland Print Plant and report to the Technology Service Manager.
You Will:
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Troubleshoot and repair industrial machinery including PLC and relay controls, variable speed drives, and pneumatic controls.
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Have the basic knowledge of electrical and electronics in accordance to Ohm's law and will use electrical test equipment including a VOM meter and oscilloscope.
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Provide PC support including Windows operating system and basic networking.
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Be willing and able to work nights, weekends, and holidays.
You Have:
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3-5 years of electro-mechanical experience.
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Prioritization and time management skillsets.
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Ability to communicate effectively, both written and oral.
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A Technical Degree or equivalent military training, or related work experience.
Our Benefits
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Comprehensive Healthcare Plans
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Paid Time Off
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Retirement Plans
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Comprehensive Medical, Dental and Vision Insurance Plans
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Education Benefits
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Paid Maternity and Paternity Leave
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Family Care Benefits
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Subscription Discounts
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Employee Referral Program
Learn more about all our US benefits
#LI-Onsite
Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Business Area: Dow Jones - Print Operations
Job Category: IT, Telecom & Internet
Union Status:
Non-Union role
Pay Range: $70,000 - $85,000
We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.
Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.
For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
Req ID: 46257
System Administration - Tiered Support
Posted 7 days ago
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Job Description
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
* * *
**The Opportunity:**
At CACI, we specialize in providing innovative and secure IT solutions to our clients in the defense and national security sectors. Our mission is to support critical infrastructure with the highest standards of service and reliability. We're looking for a skilled System Administrator to join our team and help maintain, troubleshoot, and optimize a wide variety of IT systems.
We are seeking a qualified System Administrator to provide support for the implementation, troubleshooting, and maintenance of IT systems across client/server, storage, network devices, mobile devices, and more. In this role, you will manage the day-to-day operations of IT systems, provide tiered support (from Help Desk to Escalation), and ensure the smooth running of critical infrastructure.
**Responsibilities:**
As a System Administrator, your key responsibilities will include:
+ Tier 1 (Help Desk) support for problem identification, diagnosis, and resolution.
+ Tier 2 (Escalation) support for more complex issues, providing troubleshooting and in-depth analysis.
+ Configuration and management of UNIX, Linux, and Windows operating systems.
+ Installation and maintenance of operating system software and security patches (e.g., IAVA security patches).
+ Managing the configuration, operation, and performance of IT systems and ensuring systems are compliant with security controls.
+ Conducting periodic vulnerability scans and working with security officers to ensure compliance with applicable regulations.
+ Managing user accounts (establishing, modifying, disabling) and ensuring compliance with Identity & Access Control Management (ICAM) policies.
+ Supporting escalation and communication of issue status to agency management and internal customers.
+ Providing analysis and feedback to management for escalated tickets and system optimization.
+ Collaborating with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes and security authorizations.
**Qualifications:**
**Required Skills and Experience:**
+ Bachelor's degree in a technical discipline from an accredited college or university, or 4 additional years of System Administrator (SA) experience in lieu of a degree.
+ 10 years of experience as a System Administrator in programs or contracts of similar scope, type, and complexity.
+ DoD 8570 compliance with Information Assurance Technical (IAT) Level II certification.
+ Computing Environment (CE) Certification (e.g., Microsoft OS, Cent OS, Red Hat OS).
+ 4 years of experience with Service Management (ITSM).
+ If assigned to Desktop & Enclave Services:
+ Understanding of concepts such as mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling).
+ TS/SCI with Polygraph
**Preferred Skills:**
+ Extensive experience in system administration, particularly in mission-critical IT systems.
+ Strong troubleshooting and diagnostic skills, with the ability to resolve a broad range of system-related issues.
+ Experience with security compliance and patch management in complex environments.
+ Familiarity with the latest ITIL processes for service management and configuration management.
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
The proposed salary range for this position is:
$86,600 - $181,800
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._
Pc Technical Support
Posted today
Job Viewed
Job Description
Our client is hiring a Desktop Technician for a 7-9 month contract to support a project. They will be doing a Refresh of the TC scanners & IPADS which will require the technicians to first perform a site assessments at the primary Hospitals and 120 outpatient facilities. They will need to take inventory of hardware assets and assess what hardware will need to be phased out and upgraded. Once the Site assessments are completed the team will then begin to deploy new hardware throughout the hospitals. A key component to this position will be the ability to document and track assets in an organized fashion via Microsoft Excel. The deployment will require technicians to perform standard hardware break/fix troubleshooting and resolution to laptops printers, mobile devices, and other medical equipment. Technicians will also need to have prior knowledge and experience mapping printers and drivers to new devices for end users.
*Additional Skills & Qualifications*
Asset Inventory / Site Assessment: A key component is capturing the information about the hardware life cycle which aids this organization in making business decisions based on meaningful and measurable objectives.
*Pay and Benefits*
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Silver Spring,MD.
*Application Deadline*
This position is anticipated to close on Sep 17, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Advanced Technical Support
Posted today
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Job Description
Cape Fox subsidiary Eagle Health, LLC is seeking candidates for an Advanced Technical Support to support a government customer at Ft. Detrick. This position is contingent upon contract award.
Incumbents are encouraged to apply!
The salary range (or hiring range ) for this exempt position has been established at:$75,000 - $84,000.
The above salary range represents the company's good faith and reasonable estimate of the range of possible compensation at the time of posting. In addition, we offer a variety of benefits including company holidays, paid time off, health insurance, dental insurance, vision insurance, life and disability insurance, tuition reimbursement, as well as 401K with company match. This job will be posted until filled or withdrawn.
The employee will provide technical laboratory support in the tasks of maintaining an ISO 17034 accredited reference materials producer of microbial materials and reagents. This includes, but is not limited to, strain accession, production of seed and production material, strain characterization studies, production of assay reagents and controls, inventory management, and distribution activities. Additional research activities may be included in this scope.
- Safely work in BSL-2 , BSL-3, and BSL-4 laboratories.
- Support and perform experimentation in the execution of scientific studies, performance of assays, collection/data analysis, maintain documentation, and maintain laboratory and laboratory equipment at BSL-2, BSL3, and BSL-4 as necessary.
- Perform basic microbiological, molecular, and immunological techniques supporting bacterial and viral work.
- Will assist suite supervisor and perform suite supervisor duties for laboratories used by the Division, This requires detailed knowledge of instruments, chemicals and biological work conducted in these laboratories, ordering supplies necessary for department projects, performing preventative maintenance and completing safety testing, revision of suite-specific manuals, conducting suite orientation, and coordination of personnel working in these laboratories.
- Routinely perform microbiological, diagnostic, and analytic procedures associated with the production, maintenance, and distribution of accredited bacterial reference materials and reagents IAW existing Quality Management System (QMS), depending on external customer demand.
- Document laboratory activities and outcomes pertaining the production, maintenance, and distribution of accredited reference materials and reagents.
- Maintain the laboratory facility and equipment; ensure the safety and cleanliness of work areas and equipment. Perform monthly facility and equipment maintenance.
- Perform advanced microbiological, molecular, and immunological techniques.
- Independently perform culture identification and characterization to support the reference material collection using current microbiological, molecular, and immunodiagnostic assays, to include sequencing on Illumina, Oxford Nanopore, and equivalent platforms. Troubleshoot equipment malfunctions and data interpretation as required.
- Prepare and present oral, written, and peer-reviewed works on laboratory research and results.
- Proactively draft, review, and improve upon standard operating procedures associated with the production, maintenance, and distribution of accredited bacterial reference materials.
- Design, implement, and interpret microbiological, molecular, and immunological experiments associated with basic research and development activities.
- Prepare and provide the TPOC a BRMR Lab Report outlining progress on all tasks NLT the last work day of each month.
- Train and competency assess Division Personnel on key laboratory practices, procedures, and techniques.
- BPRP enrollment is required and will be held and maintained IAW the provisions in this contract and all applicable regulations.
Technical Support Engineer
Posted 8 days ago
Job Viewed
Job Description
About the Role:
The Technical Support Engineer is a member of the help desk team. They are responsible for resolving tier 1 level ticket requests supporting our clients. The Technical Support Engineer should deliver excellent customer service while performing quality, well documented work.
Key Responsibilities and Duties:
- Work and complete assigned tickets according to SOPs
- Provide high quality written and verbal customer service
- Accurately track and document all work
- Perform technical support services in line with the technical
skill requirements
- Setup and support physical hardware
- Travel to client sites to perform support when necessary
- Participate in on-call rotation and scheduled infrastructure maintenance
Core Competencies
- Timeliness - Meets deadlines - Completes work in a timely manner.
- Reliability - Achieves commitments - Arrives to work and meetings when scheduled/expected.
- Attitude - Has a positive attitude about performing their job.
- Organization - Manages their own work and schedule
- Accountability - Takes responsibility for actions and resolves own mistakes
- Receptive - open to feedback and willing to grow and improve
- Adaptable - flexible and open to change
- Integrity - High work ethic and integrity
- Follow through - Ensures work completion
- Quality - complete all work with a high level of detail and accuracy
- Professionalism - Conduct oneself in an all-round professional manner
- Communication - Communicate effectively
- Team - Available and supportive of coworkers
- Prioritize and maintain a tidy ticket queue
- Notify the Helpdesk Manager when unable to complete workload
- Identify when an assignment should be escalated
- Create detailed documentation and ticket notes
- Provide high quality and timely
customer service
- Meet all SLAs
- Support peers
- Travel to client sites when needed
- Participates in on-call rotation, weekend updates, technical training
- Complete training for and maintain awareness of cybersecurity risks including insider threat, and appropriate handling of CUI and other regulated data.
- Treat client data and OSIbeyond data as sensitive, and do not disclose, release, or otherwise transfer it outside of OSIbeyond or client environments without written permission.
- Follow cybersecurity requirements as described in the Employee Handbook and other OSI policies.
- Immediately follow incident response procedures when a security incident or concern is noticed.
- Assist with the escorting or monitoring of visitors.
1-2 years experience as Tier 1 TSR
Certifications
- CompTIA A+
- Location - Rockville, MD -Hybrid eligible, not to exceed 1-day WFH.
- Employment Type - Full time
- Compensation - $51,500-58,999k DOE
- Travel - Some travel required, vehicle required.
- On Call rotation required
- Medical Insurance - OSIbeyond pays 80% of the premium for the Employee's base medical plan
- Vision and Dental Insurance - OSIbeyond pays 80% of the premium for the Employee's plans
- Life Insurance - OSIbeyond pays 100% of the premium for the Employee's plans
- Short Term Disability Insurance - OSIbeyond pays 100% of the premium for the Employee's plans
- 401K - OSIbeyond matches up to 4%
- PTO/Holidays - 9 paid Holidays and accrual based PTO which increases with tenure, new hires start out with 2 weeks.
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Technical Support Representative
Posted 8 days ago
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Technical Support Representative
Location: Hanover, MD, US
Job ID: ATR 17628
Job Description
Job Title: Technical Support Representative
Location: Hanover, MD
Eligibility: Must be authorized to work in the US
Job Description:
The Technical Support Representative will be a primary point of contact
for desktop and application support. They will provide technical
assistance to end-users and customers, manage support queues, and
collaborate with IT staff and vendors to resolve issues.
Essential Job Functions
· Monitor and respond to incoming requests via phone queues and the
ticketing system, ensuring timely and professional support.
· Provide first-level technical support to internal staff and external
customers, resolving issues when possible and escalating as needed.
· Gather and document detailed problem information, including
user-reported steps and troubleshooting performed.
· Troubleshoot basic hardware, software, and network issues before
escalating to higher tiers.
· Ensure all support requests are logged in the ticketing system for
tracking, reporting, and trend analysis.
· Follow established daily, weekly, and monthly operational checklists.
· Assist with deploying and configuring PCs and software.
· Configure and support VoIP telephones and software for deployment to
end users.
· Install and configure standard business applications and provide basic
printer/peripheral support.
· Perform user onboarding and offboarding, including account
creation/removal, access provisioning, and equipment handling.
· Maintain clear, detailed documentation for troubleshooting steps and
resolutions.
· Adhere to defined service level agreements (SLAs) and company
security/compliance policies.
· Participate in training, process improvement activities, and other
duties as assigned.
Experience and Educational Background
· 6–12 months of technical support or help desk experience in a business
environment (required).
· Strong interpersonal, customer service, and communication skills
(verbal and written).
· Solid analytical and problem-solving abilities, with the capacity to
manage multiple tickets simultaneously.
· Proficiency with Microsoft 365 Suite, Intune, and Windows operating
systems.
· Basic networking knowledge (e.g., IP configuration, connectivity
troubleshooting).
· Experience configuring and troubleshooting desktops, laptops,
printers, and other networked equipment.
· Ability to quickly learn new hardware, software, and processes.
· Any college coursework, degrees, or IT certifications (e.g., CompTIA
A+, Network+) are considered a plus.
· Familiarity with software deployment, endpoint management, and VoIP
systems is preferred.
· Awareness of IT security best practices.
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Pc Technical Support
Posted 4 days ago
Job Viewed
Job Description
Additional Skills & Qualifications
Asset Inventory / Site Assessment: A key component is capturing the information about the hardware life cycle which aids this organization in making business decisions based on meaningful and measurable objectives.
Pay and Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Silver Spring,MD.
Application Deadline
This position is anticipated to close on Sep 17, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Direct Support Professional - Personal Support
Posted 8 days ago
Job Viewed
Job Description
SUMMARY OF POSITION:We are looking for a caring, energetic and dedicated caregiver to help adults in their homes with activities of daily living within a supportive environment. If you enjoy helping others and is compassionate about being a part of the solution to build equality, then EPIC has the perfect opportunity for you.As a team member, you'll do more than provide services to people; you'll build strong, long-lasting relationships. Come aboard.Become an EPIC team member and partner with a person that needs supports with daily living and engaging his community.Get started today by meeting the following minimum qualifications:Excellent communication and interpersonal skills;Good judgment & problem solving;A local, valid U.S. driver's license with no more than 3 moving violations and/or at fault accidents in the past 3 years or any major violations in the past 5 years;Ability to travel between assignments by public transportation or by car;Personal vehicle and proof of $300,000 liability insurance may be required to transport individuals to and from work or while performing other job duties.SHIFT HOURS/DAYS: Days vary throughout the week; Morning through mid-day hours. In addition to the competitive pay, benefits, paid training, and free parking, We also offer these unique benefits:Annual BonusMental Health DaysEmployee Emergency FundEmployee Appreciation DaysVacation LotteryNOTE* EPIC is a participant of E-Verify!