202 IT Support jobs in New Berlin
Desktop Support
53208 Milwaukee, Wisconsin
ManpowerGroup
Posted 1 day ago
Job Viewed
Job Description
**Job Posting: Desktop Support**
**Location:** **Fleet Facility, Watertown Plank Rd., Wauwatosa, WI**
**Work Arrangement:** **100% Onsite**
**Duration:** **3+ months (with potential yearly renewal)**
**Interview Format:** **Microsoft Teams**
**Additional Requirements**
+ Must be a current Wisconsin resident or willing to relocate at own expense
+ No remote work; this is a fully onsite role
**Position Summary**
Milwaukee County is seeking a **Desktop Support Technician** to join the Imaging and Asset Management team. This role is critical in delivering Tier 1 IT support and ensuring optimal workstation performance for County employees, contractors, and vendors. The technician will be hands-on with PC/laptop imaging, printer setup, peripheral maintenance, and user account support.
**Key Responsibilities**
+ Provide daily support for PC hardware/software (Windows 10, Office 365)
+ Build and image PCs and laptops using SCCM
+ Troubleshoot and maintain printers, peripherals, and mobile devices
+ Document and resolve incidents via ticketing system
+ Participate in on-call rotation
+ Support PC refreshes as part of the asset lifecycle program
+ Maintain user accounts via Active Directory and Azure AD
+ Ensure consistent ITIL practices for issue resolution
**Required Skills & Experience**
+ 6 months to 5 years of experience in:
+ Desktop support
+ Device deployment
+ On-the-fly device repairs
+ Strong customer service and communication skills
+ Ability to work in high-stress environments and prioritize tasks
**Preferred Qualifications**
+ A+ Certification (preferred but not required)
+ Familiarity with:
+ Microsoft Active Directory & Azure AD
+ SCCM imaging software
+ Client/server environments
+ ITIL practices
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
**Location:** **Fleet Facility, Watertown Plank Rd., Wauwatosa, WI**
**Work Arrangement:** **100% Onsite**
**Duration:** **3+ months (with potential yearly renewal)**
**Interview Format:** **Microsoft Teams**
**Additional Requirements**
+ Must be a current Wisconsin resident or willing to relocate at own expense
+ No remote work; this is a fully onsite role
**Position Summary**
Milwaukee County is seeking a **Desktop Support Technician** to join the Imaging and Asset Management team. This role is critical in delivering Tier 1 IT support and ensuring optimal workstation performance for County employees, contractors, and vendors. The technician will be hands-on with PC/laptop imaging, printer setup, peripheral maintenance, and user account support.
**Key Responsibilities**
+ Provide daily support for PC hardware/software (Windows 10, Office 365)
+ Build and image PCs and laptops using SCCM
+ Troubleshoot and maintain printers, peripherals, and mobile devices
+ Document and resolve incidents via ticketing system
+ Participate in on-call rotation
+ Support PC refreshes as part of the asset lifecycle program
+ Maintain user accounts via Active Directory and Azure AD
+ Ensure consistent ITIL practices for issue resolution
**Required Skills & Experience**
+ 6 months to 5 years of experience in:
+ Desktop support
+ Device deployment
+ On-the-fly device repairs
+ Strong customer service and communication skills
+ Ability to work in high-stress environments and prioritize tasks
**Preferred Qualifications**
+ A+ Certification (preferred but not required)
+ Familiarity with:
+ Microsoft Active Directory & Azure AD
+ SCCM imaging software
+ Client/server environments
+ ITIL practices
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
View Now
0
Desktop Support
53222 Wauwatosa, Wisconsin
ManpowerGroup
Posted 1 day ago
Job Viewed
Job Description
**Job Posting: Desktop Support**
**Location:** **Fleet Facility, Watertown Plank Rd., Wauwatosa, WI**
**Work Arrangement:** **100% Onsite**
**Duration:** **3+ months (with potential yearly renewal)**
**Interview Format:** **Microsoft Teams**
**Additional Requirements**
+ Must be a current Wisconsin resident or willing to relocate at own expense
+ No remote work; this is a fully onsite role
**Position Summary**
Milwaukee County is seeking a **Desktop Support Technician** to join the Imaging and Asset Management team. This role is critical in delivering Tier 1 IT support and ensuring optimal workstation performance for County employees, contractors, and vendors. The technician will be hands-on with PC/laptop imaging, printer setup, peripheral maintenance, and user account support.
**Key Responsibilities**
+ Provide daily support for PC hardware/software (Windows 10, Office 365)
+ Build and image PCs and laptops using SCCM
+ Troubleshoot and maintain printers, peripherals, and mobile devices
+ Document and resolve incidents via ticketing system
+ Participate in on-call rotation
+ Support PC refreshes as part of the asset lifecycle program
+ Maintain user accounts via Active Directory and Azure AD
+ Ensure consistent ITIL practices for issue resolution
**Required Skills & Experience**
+ 6 months to 5 years of experience in:
+ Desktop support
+ Device deployment
+ On-the-fly device repairs
+ Strong customer service and communication skills
+ Ability to work in high-stress environments and prioritize tasks
**Preferred Qualifications**
+ A+ Certification (preferred but not required)
+ Familiarity with:
+ Microsoft Active Directory & Azure AD
+ SCCM imaging software
+ Client/server environments
+ ITIL practices
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
**Location:** **Fleet Facility, Watertown Plank Rd., Wauwatosa, WI**
**Work Arrangement:** **100% Onsite**
**Duration:** **3+ months (with potential yearly renewal)**
**Interview Format:** **Microsoft Teams**
**Additional Requirements**
+ Must be a current Wisconsin resident or willing to relocate at own expense
+ No remote work; this is a fully onsite role
**Position Summary**
Milwaukee County is seeking a **Desktop Support Technician** to join the Imaging and Asset Management team. This role is critical in delivering Tier 1 IT support and ensuring optimal workstation performance for County employees, contractors, and vendors. The technician will be hands-on with PC/laptop imaging, printer setup, peripheral maintenance, and user account support.
**Key Responsibilities**
+ Provide daily support for PC hardware/software (Windows 10, Office 365)
+ Build and image PCs and laptops using SCCM
+ Troubleshoot and maintain printers, peripherals, and mobile devices
+ Document and resolve incidents via ticketing system
+ Participate in on-call rotation
+ Support PC refreshes as part of the asset lifecycle program
+ Maintain user accounts via Active Directory and Azure AD
+ Ensure consistent ITIL practices for issue resolution
**Required Skills & Experience**
+ 6 months to 5 years of experience in:
+ Desktop support
+ Device deployment
+ On-the-fly device repairs
+ Strong customer service and communication skills
+ Ability to work in high-stress environments and prioritize tasks
**Preferred Qualifications**
+ A+ Certification (preferred but not required)
+ Familiarity with:
+ Microsoft Active Directory & Azure AD
+ SCCM imaging software
+ Client/server environments
+ ITIL practices
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
View Now
1
Desktop Support Specialist
53151 New Berlin, Wisconsin
TEKsystems
Posted 1 day ago
Job Viewed
Job Description
IT Support Specialist
Overview:
Join our team as the go-to IT expert, where you'll take ownership of technical challenges and ensure smooth day-to-day operations across several locations. This hands-on, dynamic role offers a wide variety of responsibilities-from resolving hardware and software issues to maintaining network access and supporting end-users. You'll be a key player in optimizing IT systems and delivering exceptional support that keeps our team connected and productive.
Key Responsibilities:
+ Serve as the primary point of contact for technical support, addressing user issues with professionalism and efficiency.
+ Troubleshoot and resolve hardware, software, and network-related problems.
+ Manage user accounts and permissions through Active Directory and Office 365.
+ Perform system imaging, updates, and routine maintenance to ensure optimal performance.
+ Document incidents, solutions, and procedures to support continuous improvement.
+ Collaborate with other IT team members on projects and escalated issues.
Top Skills & Technologies:
+ Windows 10 & Desktop Support
+ Troubleshooting & Break/Fix
+ Customer Service & Help Desk Support
+ Active Directory
+ Office 365
+ Hardware Setup & Imaging
+ Technical Support & Service Desk Operations
Qualifications:
+ Strong problem-solving skills with a customer-first mindset.
+ Ability to manage multiple tasks in a fast-paced environment.
+ Excellent communication and documentation skills.
+ Entry-level experience with a passion for learning and growing in IT.
This is primarily a day shift role but there will be some on call work.
Pay and Benefits
The pay range for this position is $ - $ /yr.
Working on uncovering those.
Workplace Type
This is a fully onsite position in New Berlin,WI.
Application Deadline
This position is anticipated to close on Oct 14, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Overview:
Join our team as the go-to IT expert, where you'll take ownership of technical challenges and ensure smooth day-to-day operations across several locations. This hands-on, dynamic role offers a wide variety of responsibilities-from resolving hardware and software issues to maintaining network access and supporting end-users. You'll be a key player in optimizing IT systems and delivering exceptional support that keeps our team connected and productive.
Key Responsibilities:
+ Serve as the primary point of contact for technical support, addressing user issues with professionalism and efficiency.
+ Troubleshoot and resolve hardware, software, and network-related problems.
+ Manage user accounts and permissions through Active Directory and Office 365.
+ Perform system imaging, updates, and routine maintenance to ensure optimal performance.
+ Document incidents, solutions, and procedures to support continuous improvement.
+ Collaborate with other IT team members on projects and escalated issues.
Top Skills & Technologies:
+ Windows 10 & Desktop Support
+ Troubleshooting & Break/Fix
+ Customer Service & Help Desk Support
+ Active Directory
+ Office 365
+ Hardware Setup & Imaging
+ Technical Support & Service Desk Operations
Qualifications:
+ Strong problem-solving skills with a customer-first mindset.
+ Ability to manage multiple tasks in a fast-paced environment.
+ Excellent communication and documentation skills.
+ Entry-level experience with a passion for learning and growing in IT.
This is primarily a day shift role but there will be some on call work.
Pay and Benefits
The pay range for this position is $ - $ /yr.
Working on uncovering those.
Workplace Type
This is a fully onsite position in New Berlin,WI.
Application Deadline
This position is anticipated to close on Oct 14, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
View Now
2
Desktop Support Specialist
53151 New Berlin, Wisconsin
TEKsystems
Posted 1 day ago
Job Viewed
Job Description
Description
Be the go-to expert, tackling technical challenges head-on and keeping things running smoothly across the team. From troubleshooting hardware issues and resolving software glitches to ensuring seamless network access, you'll play a key role in providing top-notch support and optimizing our IT operations. This is a hands-on, dynamic position with plenty of opportunities to take on exciting projects and stay engaged with a wide variety of tasks. With 5 locations and over 170 associates relying on your expertise, you'll be the trusted IT resource everyone turns to. If you're ready to make an impact and be the go-to person for all things IT, this is the role for you!
Skills
Desktop, Windows 10, Troubleshooting, Customer service, Active directory, Help desk support, Hardware, Imaging, Office 365, Technical support, Help desk, Windows, Service desk, Break/Fix
Additional Skills & Qualifications
Key Responsibilities:
- Provide expert technical support, addressing day-to-day issues for end-users.
- Efficiently manage and resolve user requests, incidents, and technical inquiries.
- Assist with system updates and network maintenance to keep everything running smoothly.
- Diagnose and troubleshoot technical problems, escalating issues when needed to ensure timely resolution.
- Maintain clear and accurate records, contributing to ongoing improvement efforts.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $ - $ /yr.
Working on uncovering those.
Workplace Type
This is a fully onsite position in New Berlin,WI.
Application Deadline
This position is anticipated to close on Oct 17, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Be the go-to expert, tackling technical challenges head-on and keeping things running smoothly across the team. From troubleshooting hardware issues and resolving software glitches to ensuring seamless network access, you'll play a key role in providing top-notch support and optimizing our IT operations. This is a hands-on, dynamic position with plenty of opportunities to take on exciting projects and stay engaged with a wide variety of tasks. With 5 locations and over 170 associates relying on your expertise, you'll be the trusted IT resource everyone turns to. If you're ready to make an impact and be the go-to person for all things IT, this is the role for you!
Skills
Desktop, Windows 10, Troubleshooting, Customer service, Active directory, Help desk support, Hardware, Imaging, Office 365, Technical support, Help desk, Windows, Service desk, Break/Fix
Additional Skills & Qualifications
Key Responsibilities:
- Provide expert technical support, addressing day-to-day issues for end-users.
- Efficiently manage and resolve user requests, incidents, and technical inquiries.
- Assist with system updates and network maintenance to keep everything running smoothly.
- Diagnose and troubleshoot technical problems, escalating issues when needed to ensure timely resolution.
- Maintain clear and accurate records, contributing to ongoing improvement efforts.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $ - $ /yr.
Working on uncovering those.
Workplace Type
This is a fully onsite position in New Berlin,WI.
Application Deadline
This position is anticipated to close on Oct 17, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
View Now
3
IT Desktop Support Technician – Level 2
53151 New Berlin, Wisconsin
Educated Solutions Corp
Posted today
Job Viewed
Job Description
Our client, a family-owned distributor of janitorial and packaging supplies and equipment, is seeking to hire an IT Desktop Support Technician – Level 2 to work on-site at their New Berlin, WI location. This role serves as the primary IT contact across the company, providing technical support to staff and ensuring smooth daily IT operations. This position is full-time, Monday - Friday from 8:00 am - 5:00 pm , with occasional overtime as needed and minimal travel to other company locations (typically once per year). The IT Desktop Support Technician is the first point of contact for end-user technical support. This role involves troubleshooting hardware, software, network access, mobile devices, printers, phones, and ERP-related issues as well as all Microsoft office applications. The Technician will manage service requests using Freshworks (ticketing system) and support ERP-related tasks in S2K . The role also involves collaborating with vendors or third-party IT providers and participating in process improvement initiatives.
Key Responsibilities:
- Provide day-to-day technical support to staff for computers, printers, scanners, phones, and mobile applications.
- Troubleshoot hardware, software, network, and access issues; escalate incidents when necessary.
- Manage and resolve service tickets using Freshworks ticketing system.
- Assist with computer setup, imaging, and user account provisioning/deprovisioning.
- Support ERP system-related issues using S2K.
- Participate in IT process improvement initiatives to increase efficiency and reduce recurring issues.
- Maintain accurate documentation of support activities, incidents, and resolutions.
- Provide ad-hoc training to staff on desktop, security, productivity, and telecommunication tools.
- Assist with system or network maintenance, including occasional after-hours work.
- Support IT asset management, including phones, tablets, and other devices.
- Monitor security compliance and assist with access management as needed.
- Coordinate with vendors or third-party IT support as required.
Qualifications:
- Associate’s or Bachelor’s degree in IT, Computer Science, or related field is preferred.
- 3–5 years of IT help desk or technical support experience.
- Strong customer service and communication skills.
- Proven troubleshooting and problem-solving abilities.
- Ability to handle computer setup and troubleshoot printers, phones, scanners, apps, and ERP.
- Ability to work independently and know when to escalate issues.
- Strong time management skills and ability to connect with staff.
- Occasional travel to other locations (typically once per year)
Preferred:
- Experience with Freshworks ticketing system
- Experience with S2K ERP system
- Microsoft or CompTIA A+ certification
- Knowledge of collaborative tools such as SharePoint and Teams
Work Environment:
- Onsite in New Berlin, WI
- Office environment; occasional lifting of IT equipment
View Now
4
IT Desktop Support Technician - Level 2
New Berlin, Wisconsin
Educated Solutions Corp
Posted today
Job Viewed
Job Description
Our client, a family-owned distributor of janitorial and packaging supplies and equipment, is seeking to hire an IT Desktop Support Technician – Level 2to work on-site at their New Berlin, WI location. This role serves as the primary IT contact across the company, providing technical support to staff and ensuring smooth daily IT operations. This position is full-time, Monday - Friday from 8:00 am - 5:00 pm, with occasional overtime as needed and minimal travel to other company locations (typically once per year). The IT Desktop Support Technician is the first point of contact for end-user technical support. This role involves troubleshooting hardware, software, network access, mobile devices, printers, phones, and ERP-related issues as well as all Microsoft office applications. The Technician will manage service requests using Freshworks (ticketing system) and support ERP-related tasks in S2K. The role also involves collaborating with vendors or third-party IT providers and participating in process improvement initiatives.
Key Responsibilities:
- Provide day-to-day technical support to staff for computers, printers, scanners, phones, and mobile applications.
- Troubleshoot hardware, software, network, and access issues; escalate incidents when necessary.
- Manage and resolve service tickets using Freshworks ticketing system.
- Assist with computer setup, imaging, and user account provisioning/deprovisioning.
- Support ERP system-related issues using S2K.
- Participate in IT process improvement initiatives to increase efficiency and reduce recurring issues.
- Maintain accurate documentation of support activities, incidents, and resolutions.
- Provide ad-hoc training to staff on desktop, security, productivity, and telecommunication tools.
- Assist with system or network maintenance, including occasional after-hours work.
- Support IT asset management, including phones, tablets, and other devices.
- Monitor security compliance and assist with access management as needed.
- Coordinate with vendors or third-party IT support as required.
Qualifications:
- Associate’s or Bachelor’s degree in IT, Computer Science, or related field is preferred.
- 3–5 years of IT help desk or technical support experience.
- Strong customer service and communication skills.
- Proven troubleshooting and problem-solving abilities.
- Ability to handle computer setup and troubleshoot printers, phones, scanners, apps, and ERP.
- Ability to work independently and know when to escalate issues.
- Strong time management skills and ability to connect with staff.
- Occasional travel to other locations (typically once per year)
Preferred:
- Experience with Freshworks ticketing system
- Experience with S2K ERP system
- Microsoft or CompTIA A+ certification
- Knowledge of collaborative tools such as SharePoint and Teams
Work Environment:
- Onsite in New Berlin, WI
- Office environment; occasional lifting of IT equipment
View Now
5
IT Desktop Support Technician Level 2 (New Berlin)
53151 New Berlin, Wisconsin
Educated Solutions Corp
Posted 1 day ago
Job Viewed
Job Description
Our client, a family-owned distributor of janitorial and packaging supplies and equipment, is seeking to hire an IT Desktop Support Technician Level 2 to work on-site at their New Berlin, WI location. This role serves as the primary IT contact across the company, providing technical support to staff and ensuring smooth daily IT operations. This position is full-time, Monday - Friday from 8:00 am - 5:00 pm , with occasional overtime as needed and minimal travel to other company locations (typically once per year). The IT Desktop Support Technician is the first point of contact for end-user technical support. This role involves troubleshooting hardware, software, network access, mobile devices, printers, phones, and ERP-related issues as well as all Microsoft office applications. The Technician will manage service requests using Freshworks (ticketing system) and support ERP-related tasks in S2K . The role also involves collaborating with vendors or third-party IT providers and participating in process improvement initiatives.
Key Responsibilities:
- Provide day-to-day technical support to staff for computers, printers, scanners, phones, and mobile applications.
- Troubleshoot hardware, software, network, and access issues; escalate incidents when necessary.
- Manage and resolve service tickets using Freshworks ticketing system.
- Assist with computer setup, imaging, and user account provisioning/deprovisioning.
- Support ERP system-related issues using S2K.
- Participate in IT process improvement initiatives to increase efficiency and reduce recurring issues.
- Maintain accurate documentation of support activities, incidents, and resolutions.
- Provide ad-hoc training to staff on desktop, security, productivity, and telecommunication tools.
- Assist with system or network maintenance, including occasional after-hours work.
- Support IT asset management, including phones, tablets, and other devices.
- Monitor security compliance and assist with access management as needed.
- Coordinate with vendors or third-party IT support as required.
Qualifications:
- Associates or Bachelors degree in IT, Computer Science, or related field is preferred.
- 35 years of IT help desk or technical support experience.
- Strong customer service and communication skills.
- Proven troubleshooting and problem-solving abilities.
- Ability to handle computer setup and troubleshoot printers, phones, scanners, apps, and ERP.
- Ability to work independently and know when to escalate issues.
- Strong time management skills and ability to connect with staff.
- Occasional travel to other locations (typically once per year)
Preferred:
- Experience with Freshworks ticketing system
- Experience with S2K ERP system
- Microsoft or CompTIA A+ certification
- Knowledge of collaborative tools such as SharePoint and Teams
Work Environment:
- Onsite in New Berlin, WI
- Office environment; occasional lifting of IT equipment
View Now
Be The First To Know
About the latest It support Jobs in New Berlin !
6
Lead Customer Support Representative - Technical Support
53201 West Milwaukee, Wisconsin
$70000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead Customer Support Representative with a specialization in Technical Support to join their growing team. This role is essential in ensuring our customers receive prompt, accurate, and friendly assistance with their technical inquiries. While this position is primarily remote, occasional on-site training or team meetings in Milwaukee, Wisconsin, US may be required. You will be responsible for handling escalated customer issues, providing in-depth technical guidance, and troubleshooting complex problems across our product suite.
As a Lead Representative, you will also play a key role in training and mentoring junior support staff, setting performance standards, and contributing to the development of support documentation and knowledge bases. Your expertise will be crucial in identifying recurring technical issues and collaborating with product development teams to implement permanent solutions. This position requires a deep understanding of our products and services, combined with exceptional problem-solving abilities. You will be expected to maintain a high level of customer satisfaction by resolving issues efficiently and professionally. Effective communication skills, both written and verbal, are paramount, as you will be interacting with customers via phone, email, and chat. You will also be responsible for analyzing support metrics to identify areas for improvement and implementing strategies to enhance the overall customer support experience. The ability to remain calm and composed under pressure, especially when dealing with frustrated customers, is essential. This role offers a fantastic opportunity to lead a dedicated team and make a tangible impact on customer loyalty and retention. Your commitment to excellence will be instrumental in maintaining our reputation for outstanding customer service.
Qualifications: High school diploma or equivalent required; Associate's or Bachelor's degree in a relevant field is a plus. Minimum of 5 years of experience in customer service, with at least 3 years in a technical support role. Proven experience handling escalated customer issues and troubleshooting complex technical problems. Strong knowledge of common software applications, operating systems, and hardware. Excellent communication, interpersonal, and active listening skills. Demonstrated leadership abilities and experience mentoring team members. Proficiency with CRM software and ticketing systems. Ability to work independently and manage time effectively in a remote setting. A patient, empathetic, and customer-focused attitude. Experience in the specific industry of our client is highly desirable. This role offers the flexibility of remote work.
As a Lead Representative, you will also play a key role in training and mentoring junior support staff, setting performance standards, and contributing to the development of support documentation and knowledge bases. Your expertise will be crucial in identifying recurring technical issues and collaborating with product development teams to implement permanent solutions. This position requires a deep understanding of our products and services, combined with exceptional problem-solving abilities. You will be expected to maintain a high level of customer satisfaction by resolving issues efficiently and professionally. Effective communication skills, both written and verbal, are paramount, as you will be interacting with customers via phone, email, and chat. You will also be responsible for analyzing support metrics to identify areas for improvement and implementing strategies to enhance the overall customer support experience. The ability to remain calm and composed under pressure, especially when dealing with frustrated customers, is essential. This role offers a fantastic opportunity to lead a dedicated team and make a tangible impact on customer loyalty and retention. Your commitment to excellence will be instrumental in maintaining our reputation for outstanding customer service.
Qualifications: High school diploma or equivalent required; Associate's or Bachelor's degree in a relevant field is a plus. Minimum of 5 years of experience in customer service, with at least 3 years in a technical support role. Proven experience handling escalated customer issues and troubleshooting complex technical problems. Strong knowledge of common software applications, operating systems, and hardware. Excellent communication, interpersonal, and active listening skills. Demonstrated leadership abilities and experience mentoring team members. Proficiency with CRM software and ticketing systems. Ability to work independently and manage time effectively in a remote setting. A patient, empathetic, and customer-focused attitude. Experience in the specific industry of our client is highly desirable. This role offers the flexibility of remote work.
Apply Now
7
Technical Support Lead
53201 Milwaukee, Wisconsin
$70000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a skilled and experienced Technical Support Lead to join their growing IT department in **Milwaukee, Wisconsin, US**. This hybrid role is responsible for overseeing the day-to-day operations of the technical support team, ensuring efficient resolution of hardware, software, and network issues for end-users. You will provide technical guidance, manage support tickets, and contribute to the continuous improvement of IT support processes.
Responsibilities:
Responsibilities:
- Lead and mentor a team of technical support specialists, providing guidance and performance feedback.
- Manage the ticketing system, ensuring timely and effective resolution of support requests.
- Diagnose and resolve complex hardware, software, and network issues for end-users.
- Develop and maintain IT support documentation, including knowledge base articles and troubleshooting guides.
- Install, configure, and troubleshoot operating systems and application software.
- Manage user account creation, modification, and deletion.
- Oversee the deployment and maintenance of IT equipment, including desktops, laptops, and peripherals.
- Collaborate with other IT teams (e.g., Systems Administration, Network Engineering) to resolve escalated issues.
- Identify recurring technical issues and recommend proactive solutions or system improvements.
- Ensure adherence to IT policies, security protocols, and service level agreements (SLAs).
- Provide end-user training on new hardware and software.
- Participate in IT projects and initiatives as required.
- Maintain an inventory of IT assets.
Apply Now
8
Technical Support Engineer
53202 West Milwaukee, Wisconsin
$70000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a highly skilled and dedicated Technical Support Engineer to join their team in **Milwaukee, Wisconsin, US**. This role is essential in providing top-tier technical assistance to clients, ensuring the seamless operation and optimal performance of our software products. The ideal candidate will possess a deep understanding of software troubleshooting, network configurations, and database management, coupled with exceptional communication and problem-solving skills. You will be responsible for diagnosing and resolving complex technical issues, guiding customers through solutions, and collaborating with development teams to address software defects and enhancements. This position requires a proactive approach, a customer-centric mindset, and the ability to work effectively under pressure in a dynamic environment. You will be a key point of contact for our clients, providing them with the support they need to succeed.
Responsibilities:
Responsibilities:
- Provide expert technical support to customers via phone, email, and ticketing system.
- Diagnose, troubleshoot, and resolve complex software and hardware issues.
- Guide customers through installation, configuration, and usage of our products.
- Escalate unresolved issues to appropriate internal teams (e.g., development, engineering) with detailed documentation.
- Create and maintain technical documentation, knowledge base articles, and FAQs.
- Identify recurring issues and provide feedback to product development teams for improvement.
- Monitor system performance and identify potential issues before they impact customers.
- Assist with remote installations, upgrades, and system maintenance.
- Develop and deliver technical training sessions for customers and internal staff.
- Ensure high levels of customer satisfaction through prompt and effective support.
- Stay up-to-date with product updates, new features, and industry best practices.
- Analyze support metrics to identify trends and areas for process improvement.
- Collaborate with sales and account management teams to ensure client success.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Minimum of 3-5 years of experience in technical support, help desk, or a similar role.
- Strong understanding of operating systems (Windows, macOS, Linux) and networking concepts (TCP/IP, DNS, DHCP).
- Experience with database technologies (SQL Server, MySQL) is a plus.
- Proficiency in troubleshooting software applications and identifying root causes of errors.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
- Ability to work independently and manage multiple priorities effectively.
- Customer-focused attitude with a commitment to providing outstanding service.
- Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
Apply Now
9