187 IT Support jobs in Newport
Help Desk Support/LOS Systems Administrator
02912 Providence, Rhode Island
Beeline Loans, Inc.
Posted 2 days ago
Job Viewed
Job Description
Job Title: Help Desk Support/LOS Systems Administrator
Employment Type: Full-time or Part-time
Position Overview
We are seeking a skilled Help Desk Support/Systems Administrator professional to provide front-line technical assistance to internal staff. The ideal candidate will have experience with Encompass or a similar Loan Origination System. This role is critical in supporting employees, resolving system issues, and ensuring smooth day-to-day technical operations. This is a great opportunity for someone who has a strong mortgage operations background with the desire to move into the technical side of the business. This is a remote role.
Responsibilities
- Provide day-to-day technical support for internal staff via phone, email, and ticketing system.
- Administer, configure, and maintain the LOS platform (Vesta).
- Develop and document new workflows in LOS, address common issues and create user guides or FAQs.
- Collaborate with operations, product, compliance, and IT to ensure LOS supports business goals.
- Troubleshoot system issues/errors and manage updates, releases, and integrations.
- Diagnose and resolve hardware, software, and network issues.
- Manage user accounts, permissions, and access within business systems.
- Assist with onboarding new employees (if they need equipment setup help, login credentials, system orientation).
- Track, monitor, and resolve support tickets in a timely manner.
- 5-7 years of experience in various departments within mortgage operations.
- Strong technical aptitude and a passion for the systems side of the business.
- Proven ability to translate operational needs into system solutions.
- Strong problem-solving, analytical, and project management skills.
- Excellent communication and collaboration abilities.
- Competitive salary based on experience.
- Health, dental, vision, life, and disability insurance (30+ hours/week).
- 3 weeks of vacation annually (accrued per pay period).
- 10 days of personal/sick time (available upon starting).
- 401(k) through Vanguard.
- Remote flexibility.
Equal Opportunity Statement
Beeline is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.
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0
Technical Support Engineer
02912 Providence, Rhode Island
Delphi-US
Posted 5 days ago
Job Viewed
Job Description
Title: Technical Support Engineer (Contract)- Job#5759
Location: Providence, RI
Job Description:
Our client located in Providence, RI has an immediate opening for a Technical Support Engineer to join their team. The Technical Support Engineer is responsible for the configuration, installation, maintenance, and upgrades to the technical end user environment. This position Supports the implementation, installation, maintenance and operation of information technology and other functional systems for the organization.
Responsibilities
Required
o Desktop and Laptop Computers, surfaces, and other devices.
o Printers, Scanners and Monitors
Software
o Microsoft Office 365
o Proprietary software solutions
o Internet Browsers (IE, Firefox, and Chrome)
o Productivity Tools (Adobe Acrobat DC, Acrobat Reader)
o Econotel IP Telephone system
o OS Supported (Windows 10, Windows 11)
About Delphi-US
Delphi-US is a national recruiting firm based in Newport, Rhode Island. We specialize in IT, Engineering and Professional Staffing services for organizations across the United States of America. Our mission is simple: We are Peacemakers in the Talent War. Delphi attracts our nation's best and brightest Technical & Professional Talent and position our nation's finest employers to further their competitive advantages. We accomplish this with a proprietary skill-based and cultural matching process that results in higher qualified submissions, hiring with purpose, and employer/employee mutual success. You'll find our team is supremely experienced, friendly, professional and ready to advocate on your behalf. Armed with best in class talent, Delphi has an indelible understanding of employer expectations and we deliver lasting results.
#LI-RS1
Location: Providence, RI
Job Description:
Our client located in Providence, RI has an immediate opening for a Technical Support Engineer to join their team. The Technical Support Engineer is responsible for the configuration, installation, maintenance, and upgrades to the technical end user environment. This position Supports the implementation, installation, maintenance and operation of information technology and other functional systems for the organization.
Responsibilities
- Troubleshoot and implement fixes and workarounds for PC's, laptops, and other mobile devices.
- Provides a high level of customer service and support as it relates to responding to help desk requests.
- Create, change, and delete user accounts per request.
- Coordinate directly with various state agencies regarding hardware and software service and repair requirements.
- Assists in troubleshooting and resolving issues with web-based connection issues to other agencies.
- Provide remote support to end users/customers during off hours.
- Troubleshoot and deliver solutions to common hardware/software problems.
- Create, deploy, and maintain PC images and Software Distribution packages.
- Maintaining, configuring, and monitoring cloud and locally based software.
- Perform archiving of user's data and email.
- Maintains and reports on inventory and support schedules.
- Must be available for on-call and after-hours responsibilities.
Required
- Work experience equivalent to or Degree in Computer Science preferred
- Current Network and Operating System Certifications strongly preferred.
- Must possess strong technology skills, organization skills, structure, effective listening, and communication skills, handle multiple tasks and remain calm under stressful and challenging activities.
- Proficiency in computer use, troubleshooting and problem solving are required.
- Experience with:
o Desktop and Laptop Computers, surfaces, and other devices.
o Printers, Scanners and Monitors
Software
o Microsoft Office 365
o Proprietary software solutions
o Internet Browsers (IE, Firefox, and Chrome)
o Productivity Tools (Adobe Acrobat DC, Acrobat Reader)
o Econotel IP Telephone system
o OS Supported (Windows 10, Windows 11)
About Delphi-US
Delphi-US is a national recruiting firm based in Newport, Rhode Island. We specialize in IT, Engineering and Professional Staffing services for organizations across the United States of America. Our mission is simple: We are Peacemakers in the Talent War. Delphi attracts our nation's best and brightest Technical & Professional Talent and position our nation's finest employers to further their competitive advantages. We accomplish this with a proprietary skill-based and cultural matching process that results in higher qualified submissions, hiring with purpose, and employer/employee mutual success. You'll find our team is supremely experienced, friendly, professional and ready to advocate on your behalf. Armed with best in class talent, Delphi has an indelible understanding of employer expectations and we deliver lasting results.
#LI-RS1
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1
Store Support
02726 Somerset, Massachusetts
Home Depot
Posted 4 days ago
Job Viewed
Job Description
Job Description
**Position Purpose:**
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
**Position Purpose:**
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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