480 IT Support jobs in Orangeburg
Desktop Support Technician
07602 Hackensack, New Jersey
NTT America, Inc.
Posted today
Job Viewed
Job Description
**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Hackensack, New Jersey (US-NJ), United States (US).
The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service.
_This position will be working mainly in Hackensack but from time to time must be flexible to work in other locations._ Rotating On-call/holiday and occasional weekend support. _This role requires working onsite daily at our client's facility and requires employee get a Flu vacination on or before start date to the extent required by applicable law._
Job Responsibilities Include:
+ Performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment (and connected peripherals), low-to-moderate installation of IP phone handsets including network drops, and moderate troubleshooting of technical issues on desktop/notebook computer equipment.
+ Provide customer service to a large end user base onsite at customer's location regarding computing functionality, questions, diagnostics, assistance, and consultations in one on one or group situations via in person, phone, email, and video conferences, etc.
+ Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
+ Diagnoses and resolves product performance problems using advanced tools / technical knowledge to remediate customer problems. Ability to identify issues caused by firewall, proxy, or anti-virus software.
+ Break/Fix (Hardware and Software) -Performs troubleshooting, parts replacement, and repair on desktops / notebooks, printers, and attached peripherals. Diagnoses and resolves product performance problems using advanced tools / technical knowledge.
+ IMAC - Desktop, Laptop, printer and attached peripherals installation & maintenance including hardware, software, and consumables.
+ Ticket and workload management utilizing customer provided ticketing system.
+ Physically able to lift and move hardware.
Basic Qualifications:
+ Must have at least at least 1 year of experience desktop support experience including:
+ Hands on experience with workstation hardware, including assembly, troubleshooting and components replacement.
+ Hands on experience with installation, configuration and troubleshooting Windows operating systems, MS applications (office), Antivirus programs, Browsers.
Preferred Skills:
+ MS Windows, MS Office, Google Workspace knowledge, ChromeOS, IOS, Citrix client
+ Motivated technician with proven troubleshooting skills
+ Proven customer service skills - Must be able to effectively communicate with customers over the phone, in person and via email while providing excellent customer service.
+ Must be able to effectively multi-task and work in a dynamic, fast-paced team environment.
+ Familiarity with workgroup and domain environments
+ Windows 10 / ChromeOS / Cloud Ready Deployments
+ Active Directory - Computer management
+ Imaging, software push using Ivanti LANDesk
+ Work with vendors to help troubleshoot and resolve vendor supported applications and hardware (liaison between end user, vendor, and other support towers)
+ Smart hands for specific support towers. Provide boots on ground for outages and major incidents and follow directions provided by advanced support towers (Epic, Citrix, Network, Server, Cyber, Enterprise applications)
+ Break-fix/Install - thin clients, mobility devices, desktops / laptops, Chrome devices, peripherals (signature pads, scanners, credit card machines)
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Hackensack, New Jersey (US-NJ), United States (US).
The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service.
_This position will be working mainly in Hackensack but from time to time must be flexible to work in other locations._ Rotating On-call/holiday and occasional weekend support. _This role requires working onsite daily at our client's facility and requires employee get a Flu vacination on or before start date to the extent required by applicable law._
Job Responsibilities Include:
+ Performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment (and connected peripherals), low-to-moderate installation of IP phone handsets including network drops, and moderate troubleshooting of technical issues on desktop/notebook computer equipment.
+ Provide customer service to a large end user base onsite at customer's location regarding computing functionality, questions, diagnostics, assistance, and consultations in one on one or group situations via in person, phone, email, and video conferences, etc.
+ Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
+ Diagnoses and resolves product performance problems using advanced tools / technical knowledge to remediate customer problems. Ability to identify issues caused by firewall, proxy, or anti-virus software.
+ Break/Fix (Hardware and Software) -Performs troubleshooting, parts replacement, and repair on desktops / notebooks, printers, and attached peripherals. Diagnoses and resolves product performance problems using advanced tools / technical knowledge.
+ IMAC - Desktop, Laptop, printer and attached peripherals installation & maintenance including hardware, software, and consumables.
+ Ticket and workload management utilizing customer provided ticketing system.
+ Physically able to lift and move hardware.
Basic Qualifications:
+ Must have at least at least 1 year of experience desktop support experience including:
+ Hands on experience with workstation hardware, including assembly, troubleshooting and components replacement.
+ Hands on experience with installation, configuration and troubleshooting Windows operating systems, MS applications (office), Antivirus programs, Browsers.
Preferred Skills:
+ MS Windows, MS Office, Google Workspace knowledge, ChromeOS, IOS, Citrix client
+ Motivated technician with proven troubleshooting skills
+ Proven customer service skills - Must be able to effectively communicate with customers over the phone, in person and via email while providing excellent customer service.
+ Must be able to effectively multi-task and work in a dynamic, fast-paced team environment.
+ Familiarity with workgroup and domain environments
+ Windows 10 / ChromeOS / Cloud Ready Deployments
+ Active Directory - Computer management
+ Imaging, software push using Ivanti LANDesk
+ Work with vendors to help troubleshoot and resolve vendor supported applications and hardware (liaison between end user, vendor, and other support towers)
+ Smart hands for specific support towers. Provide boots on ground for outages and major incidents and follow directions provided by advanced support towers (Epic, Citrix, Network, Server, Cyber, Enterprise applications)
+ Break-fix/Install - thin clients, mobility devices, desktops / laptops, Chrome devices, peripherals (signature pads, scanners, credit card machines)
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
View Now
0
Desktop Support Analyst
10461 Pelham Bay, New York
US Tech Solutions
Posted today
Job Viewed
Job Description
**Candidates are REQUIRED to be local to the Tri-State area (NY, NJ & CT)**
**Fully remote positions are prohibited. Hybrid schedules are permissible with a minimum of 3 days on-site depending on assignment and can be fully on-site depending on business needs. Remote work privileges can be revoked at any time.**
**Work Schedule**
+ Monday through Friday 7.5 hour work day with .5 hour unpaid lunch Paid for time worked only; there are no paid holidays, vacation, or sick days Overtime is not permitted unless authorized in advanced. Contingent Worker is required to badge in and out of the turnstiles located in the lobby for all daily entrances and exits.
**Project Overview**
The Project Coordinator role will support Project Delivery on projects within the portfolio. Responsibilities will include governance and reporting and providing information for effective management decision-making. Both waterfall and agile project delivery approaches may be used.
**Job Functions & Responsibilities**
+ Under direct supervision.
+ Support Desktop & Laptop Lifecycle (Configuring & Installation of Equipment, End User training/support, Tracking of all Assets from purchase through to disposal).
+ Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices).
+ Contribute to a library of information by documenting hardware, software installation procedures, support information, and equipment inventory.
+ Assist with the implementation of new projects as needed.
+ Work with IT staff on developing new policies or procedures.
+ Order computer supplies related to his or her area of responsibility.
+ For system outages, escalate issues to 3rd Level Support (via email, desk/cell phone, text messaging) and assist the support team as required.
+ Assist Desktop Support team in evaluating new hardware/software technology to meet the business needs of our customers.
+ Oversee hardware/software maintenance agreements and put forth necessary quotes to procure the required items.
+ Support mobile devices in and out of the office.
+ On an ad hoc basis, customers will report directly to Desktop Support seeking assistance with their mobile devices (iPhones, Laptops, Mobile Workstations). Regardless of the issue, staff members are required to assist the customer to the best of their ability.
**Skills**
+ Knowledge of desktop/laptop computers, network architecture, software applications, and Active Directory.
+ Effective planning and organization skills that support the maintenance of the Desktop Asset database, keeping it up-to-date.
+ Knowledge of desktop/laptop computers, network architecture, software applications, and Active Directory.
+ Effective planning and organization skills that support the maintenance of the Desktop Asset database, keeping it up-to-date with new equipment and software, and their dispositions.
+ Effective oral and written communications skills; ability to communicate with end users at their level of understanding.
**Education & Certifications**
+ Bachelor's Degree in Computer Science, Engineering, or related technical or business discipline.
+ Minimum 4 years of quality experience.
+ Experience in desktop support operating systems.
+ Advanced degree, training, or professional affiliations desirable.
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ( .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
**Fully remote positions are prohibited. Hybrid schedules are permissible with a minimum of 3 days on-site depending on assignment and can be fully on-site depending on business needs. Remote work privileges can be revoked at any time.**
**Work Schedule**
+ Monday through Friday 7.5 hour work day with .5 hour unpaid lunch Paid for time worked only; there are no paid holidays, vacation, or sick days Overtime is not permitted unless authorized in advanced. Contingent Worker is required to badge in and out of the turnstiles located in the lobby for all daily entrances and exits.
**Project Overview**
The Project Coordinator role will support Project Delivery on projects within the portfolio. Responsibilities will include governance and reporting and providing information for effective management decision-making. Both waterfall and agile project delivery approaches may be used.
**Job Functions & Responsibilities**
+ Under direct supervision.
+ Support Desktop & Laptop Lifecycle (Configuring & Installation of Equipment, End User training/support, Tracking of all Assets from purchase through to disposal).
+ Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices).
+ Contribute to a library of information by documenting hardware, software installation procedures, support information, and equipment inventory.
+ Assist with the implementation of new projects as needed.
+ Work with IT staff on developing new policies or procedures.
+ Order computer supplies related to his or her area of responsibility.
+ For system outages, escalate issues to 3rd Level Support (via email, desk/cell phone, text messaging) and assist the support team as required.
+ Assist Desktop Support team in evaluating new hardware/software technology to meet the business needs of our customers.
+ Oversee hardware/software maintenance agreements and put forth necessary quotes to procure the required items.
+ Support mobile devices in and out of the office.
+ On an ad hoc basis, customers will report directly to Desktop Support seeking assistance with their mobile devices (iPhones, Laptops, Mobile Workstations). Regardless of the issue, staff members are required to assist the customer to the best of their ability.
**Skills**
+ Knowledge of desktop/laptop computers, network architecture, software applications, and Active Directory.
+ Effective planning and organization skills that support the maintenance of the Desktop Asset database, keeping it up-to-date.
+ Knowledge of desktop/laptop computers, network architecture, software applications, and Active Directory.
+ Effective planning and organization skills that support the maintenance of the Desktop Asset database, keeping it up-to-date with new equipment and software, and their dispositions.
+ Effective oral and written communications skills; ability to communicate with end users at their level of understanding.
**Education & Certifications**
+ Bachelor's Degree in Computer Science, Engineering, or related technical or business discipline.
+ Minimum 4 years of quality experience.
+ Experience in desktop support operating systems.
+ Advanced degree, training, or professional affiliations desirable.
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ( .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View Now
1
Desktop Support Analyst
10606 White Plains, New York
US Tech Solutions
Posted today
Job Viewed
Job Description
**Candidates are REQUIRED to be local to the Tri-State area (NY, NJ & CT)**
**Fully remote positions are prohibited. Hybrid schedules are permissible with a minimum of 3 days on-site depending on assignment and can be fully on-site depending on business needs. Remote work privileges can be revoked at any time.**
**Work Schedule**
+ Monday through Friday 7.5 hour work day with .5 hour unpaid lunch Paid for time worked only; there are no paid holidays, vacation, or sick days Overtime is not permitted unless authorized in advanced. Contingent Worker is required to badge in and out of the turnstiles located in the lobby for all daily entrances and exits.
**Project Overview**
The Project Coordinator role will support Project Delivery on projects within the portfolio. Responsibilities will include governance and reporting and providing information for effective management decision-making. Both waterfall and agile project delivery approaches may be used.
**Job Functions & Responsibilities**
+ Under direct supervision.
+ Support Desktop & Laptop Lifecycle (Configuring & Installation of Equipment, End User training/support, Tracking of all Assets from purchase through to disposal).
+ Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices).
+ Contribute to a library of information by documenting hardware, software installation procedures, support information, and equipment inventory.
+ Assist with the implementation of new projects as needed.
+ Work with IT staff on developing new policies or procedures.
+ Order computer supplies related to his or her area of responsibility.
+ For system outages, escalate issues to 3rd Level Support (via email, desk/cell phone, text messaging) and assist the support team as required.
+ Assist Desktop Support team in evaluating new hardware/software technology to meet the business needs of our customers.
+ Oversee hardware/software maintenance agreements and put forth necessary quotes to procure the required items.
+ Support mobile devices in and out of the office.
+ On an ad hoc basis, customers will report directly to Desktop Support seeking assistance with their mobile devices (iPhones, Laptops, Mobile Workstations). Regardless of the issue, staff members are required to assist the customer to the best of their ability.
**Skills**
+ Knowledge of desktop/laptop computers, network architecture, software applications, and Active Directory.
+ Effective planning and organization skills that support the maintenance of the Desktop Asset database, keeping it up-to-date.
+ Knowledge of desktop/laptop computers, network architecture, software applications, and Active Directory.
+ Effective planning and organization skills that support the maintenance of the Desktop Asset database, keeping it up-to-date with new equipment and software, and their dispositions.
+ Effective oral and written communications skills; ability to communicate with end users at their level of understanding.
**Education & Certifications**
+ Bachelor's Degree in Computer Science, Engineering, or related technical or business discipline.
+ Minimum 4 years of quality experience.
+ Experience in desktop support operating systems.
+ Advanced degree, training, or professional affiliations desirable.
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ( .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
**Fully remote positions are prohibited. Hybrid schedules are permissible with a minimum of 3 days on-site depending on assignment and can be fully on-site depending on business needs. Remote work privileges can be revoked at any time.**
**Work Schedule**
+ Monday through Friday 7.5 hour work day with .5 hour unpaid lunch Paid for time worked only; there are no paid holidays, vacation, or sick days Overtime is not permitted unless authorized in advanced. Contingent Worker is required to badge in and out of the turnstiles located in the lobby for all daily entrances and exits.
**Project Overview**
The Project Coordinator role will support Project Delivery on projects within the portfolio. Responsibilities will include governance and reporting and providing information for effective management decision-making. Both waterfall and agile project delivery approaches may be used.
**Job Functions & Responsibilities**
+ Under direct supervision.
+ Support Desktop & Laptop Lifecycle (Configuring & Installation of Equipment, End User training/support, Tracking of all Assets from purchase through to disposal).
+ Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices).
+ Contribute to a library of information by documenting hardware, software installation procedures, support information, and equipment inventory.
+ Assist with the implementation of new projects as needed.
+ Work with IT staff on developing new policies or procedures.
+ Order computer supplies related to his or her area of responsibility.
+ For system outages, escalate issues to 3rd Level Support (via email, desk/cell phone, text messaging) and assist the support team as required.
+ Assist Desktop Support team in evaluating new hardware/software technology to meet the business needs of our customers.
+ Oversee hardware/software maintenance agreements and put forth necessary quotes to procure the required items.
+ Support mobile devices in and out of the office.
+ On an ad hoc basis, customers will report directly to Desktop Support seeking assistance with their mobile devices (iPhones, Laptops, Mobile Workstations). Regardless of the issue, staff members are required to assist the customer to the best of their ability.
**Skills**
+ Knowledge of desktop/laptop computers, network architecture, software applications, and Active Directory.
+ Effective planning and organization skills that support the maintenance of the Desktop Asset database, keeping it up-to-date.
+ Knowledge of desktop/laptop computers, network architecture, software applications, and Active Directory.
+ Effective planning and organization skills that support the maintenance of the Desktop Asset database, keeping it up-to-date with new equipment and software, and their dispositions.
+ Effective oral and written communications skills; ability to communicate with end users at their level of understanding.
**Education & Certifications**
+ Bachelor's Degree in Computer Science, Engineering, or related technical or business discipline.
+ Minimum 4 years of quality experience.
+ Experience in desktop support operating systems.
+ Advanced degree, training, or professional affiliations desirable.
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ( .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View Now
2
Desktop Support Technician
07602 Hackensack, New Jersey
NTT DATA North America
Posted 1 day ago
Job Viewed
Job Description
**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Hackensack, New Jersey (US-NJ), United States (US).
The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service.
_This position will be working mainly in Hackensack but from time to time must be flexible to work in other locations._ Rotating On-call/holiday and occasional weekend support. _This role requires working onsite daily at our client's facility and requires employee get a Flu vacination on or before start date to the extent required by applicable law._
Job Responsibilities Include:
+ Performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment (and connected peripherals), low-to-moderate installation of IP phone handsets including network drops, and moderate troubleshooting of technical issues on desktop/notebook computer equipment.
+ Provide customer service to a large end user base onsite at customer's location regarding computing functionality, questions, diagnostics, assistance, and consultations in one on one or group situations via in person, phone, email, and video conferences, etc.
+ Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
+ Diagnoses and resolves product performance problems using advanced tools / technical knowledge to remediate customer problems. Ability to identify issues caused by firewall, proxy, or anti-virus software.
+ Break/Fix (Hardware and Software) -Performs troubleshooting, parts replacement, and repair on desktops / notebooks, printers, and attached peripherals. Diagnoses and resolves product performance problems using advanced tools / technical knowledge.
+ IMAC - Desktop, Laptop, printer and attached peripherals installation & maintenance including hardware, software, and consumables.
+ Ticket and workload management utilizing customer provided ticketing system.
+ Physically able to lift and move hardware.
Basic Qualifications:
+ Must have at least at least 1 year of experience desktop support experience including:
+ Hands on experience with workstation hardware, including assembly, troubleshooting and components replacement.
+ Hands on experience with installation, configuration and troubleshooting Windows operating systems, MS applications (office), Antivirus programs, Browsers.
Preferred Skills:
+ MS Windows, MS Office, Google Workspace knowledge, ChromeOS, IOS, Citrix client
+ Motivated technician with proven troubleshooting skills
+ Proven customer service skills - Must be able to effectively communicate with customers over the phone, in person and via email while providing excellent customer service.
+ Must be able to effectively multi-task and work in a dynamic, fast-paced team environment.
+ Familiarity with workgroup and domain environments
+ Windows 10 / ChromeOS / Cloud Ready Deployments
+ Active Directory - Computer management
+ Imaging, software push using Ivanti LANDesk
+ Work with vendors to help troubleshoot and resolve vendor supported applications and hardware (liaison between end user, vendor, and other support towers)
+ Smart hands for specific support towers. Provide boots on ground for outages and major incidents and follow directions provided by advanced support towers (Epic, Citrix, Network, Server, Cyber, Enterprise applications)
+ Break-fix/Install - thin clients, mobility devices, desktops / laptops, Chrome devices, peripherals (signature pads, scanners, credit card machines)
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Hackensack, New Jersey (US-NJ), United States (US).
The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service.
_This position will be working mainly in Hackensack but from time to time must be flexible to work in other locations._ Rotating On-call/holiday and occasional weekend support. _This role requires working onsite daily at our client's facility and requires employee get a Flu vacination on or before start date to the extent required by applicable law._
Job Responsibilities Include:
+ Performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment (and connected peripherals), low-to-moderate installation of IP phone handsets including network drops, and moderate troubleshooting of technical issues on desktop/notebook computer equipment.
+ Provide customer service to a large end user base onsite at customer's location regarding computing functionality, questions, diagnostics, assistance, and consultations in one on one or group situations via in person, phone, email, and video conferences, etc.
+ Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
+ Diagnoses and resolves product performance problems using advanced tools / technical knowledge to remediate customer problems. Ability to identify issues caused by firewall, proxy, or anti-virus software.
+ Break/Fix (Hardware and Software) -Performs troubleshooting, parts replacement, and repair on desktops / notebooks, printers, and attached peripherals. Diagnoses and resolves product performance problems using advanced tools / technical knowledge.
+ IMAC - Desktop, Laptop, printer and attached peripherals installation & maintenance including hardware, software, and consumables.
+ Ticket and workload management utilizing customer provided ticketing system.
+ Physically able to lift and move hardware.
Basic Qualifications:
+ Must have at least at least 1 year of experience desktop support experience including:
+ Hands on experience with workstation hardware, including assembly, troubleshooting and components replacement.
+ Hands on experience with installation, configuration and troubleshooting Windows operating systems, MS applications (office), Antivirus programs, Browsers.
Preferred Skills:
+ MS Windows, MS Office, Google Workspace knowledge, ChromeOS, IOS, Citrix client
+ Motivated technician with proven troubleshooting skills
+ Proven customer service skills - Must be able to effectively communicate with customers over the phone, in person and via email while providing excellent customer service.
+ Must be able to effectively multi-task and work in a dynamic, fast-paced team environment.
+ Familiarity with workgroup and domain environments
+ Windows 10 / ChromeOS / Cloud Ready Deployments
+ Active Directory - Computer management
+ Imaging, software push using Ivanti LANDesk
+ Work with vendors to help troubleshoot and resolve vendor supported applications and hardware (liaison between end user, vendor, and other support towers)
+ Smart hands for specific support towers. Provide boots on ground for outages and major incidents and follow directions provided by advanced support towers (Epic, Citrix, Network, Server, Cyber, Enterprise applications)
+ Break-fix/Install - thin clients, mobility devices, desktops / laptops, Chrome devices, peripherals (signature pads, scanners, credit card machines)
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
View Now
3
Desktop Support Technician
07430 Mahwah, New Jersey
NTT America, Inc.
Posted 6 days ago
Job Viewed
Job Description
**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Mahwah, New Jersey (US-NJ), United States (US).
NTT DATA is currently looking for a desktop support technician in Mahwah, NJ. This is a client based position.
Job Responsibilities Include:
- Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problems
- Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users on a variety of computer-related issues
- Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks
- Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff
- Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to escalate issues not resolved at this level to management
- Utilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention
- Ensure all tickets are resolved within documented service levels
- Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem
- Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs
- Possess excellent presentation, verbal communication and written skills
- Provide technology refresh support as needed
Basic Qualifications:
- 3+ years of experience with end user support & desktop support
- 3+ years of experience with Windows operating system, local/network installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager and/or Admin Commands
Preferred Skills:
- Able to work on feet for up to 8 hours per day and lift items up to 50 lbs
- A+ Certification Highly Preferred
- Must be flexible to work off-hours when necessary.
- Must have a valid driver's license and personal vehicle for travel between client offices
#INDICS
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Mahwah, New Jersey (US-NJ), United States (US).
NTT DATA is currently looking for a desktop support technician in Mahwah, NJ. This is a client based position.
Job Responsibilities Include:
- Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problems
- Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users on a variety of computer-related issues
- Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks
- Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff
- Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to escalate issues not resolved at this level to management
- Utilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention
- Ensure all tickets are resolved within documented service levels
- Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem
- Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs
- Possess excellent presentation, verbal communication and written skills
- Provide technology refresh support as needed
Basic Qualifications:
- 3+ years of experience with end user support & desktop support
- 3+ years of experience with Windows operating system, local/network installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager and/or Admin Commands
Preferred Skills:
- Able to work on feet for up to 8 hours per day and lift items up to 50 lbs
- A+ Certification Highly Preferred
- Must be flexible to work off-hours when necessary.
- Must have a valid driver's license and personal vehicle for travel between client offices
#INDICS
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
View Now
4
Desktop Support Technician
07430 Mahwah, New Jersey
NTT DATA North America
Posted 6 days ago
Job Viewed
Job Description
**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Mahwah, New Jersey (US-NJ), United States (US).
NTT DATA is currently looking for a desktop support technician in Mahwah, NJ. This is a client based position.
Job Responsibilities Include:
- Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problems
- Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users on a variety of computer-related issues
- Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks
- Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff
- Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to escalate issues not resolved at this level to management
- Utilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention
- Ensure all tickets are resolved within documented service levels
- Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem
- Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs
- Possess excellent presentation, verbal communication and written skills
- Provide technology refresh support as needed
Basic Qualifications:
- 3+ years of experience with end user support & desktop support
- 3+ years of experience with Windows operating system, local/network installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager and/or Admin Commands
Preferred Skills:
- Able to work on feet for up to 8 hours per day and lift items up to 50 lbs
- A+ Certification Highly Preferred
- Must be flexible to work off-hours when necessary.
- Must have a valid driver's license and personal vehicle for travel between client offices
#INDICS
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Technician to join our team in Mahwah, New Jersey (US-NJ), United States (US).
NTT DATA is currently looking for a desktop support technician in Mahwah, NJ. This is a client based position.
Job Responsibilities Include:
- Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problems
- Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users on a variety of computer-related issues
- Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks
- Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff
- Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to escalate issues not resolved at this level to management
- Utilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention
- Ensure all tickets are resolved within documented service levels
- Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem
- Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs
- Possess excellent presentation, verbal communication and written skills
- Provide technology refresh support as needed
Basic Qualifications:
- 3+ years of experience with end user support & desktop support
- 3+ years of experience with Windows operating system, local/network installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager and/or Admin Commands
Preferred Skills:
- Able to work on feet for up to 8 hours per day and lift items up to 50 lbs
- A+ Certification Highly Preferred
- Must be flexible to work off-hours when necessary.
- Must have a valid driver's license and personal vehicle for travel between client offices
#INDICS
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
View Now
5
Desktop Support Analyst
07188 Newark, New Jersey
Robert Half
Posted 7 days ago
Job Viewed
Job Description
Description
We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in North, New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support.
Responsibilities
- Provide comprehensive Level 1 and 2 desktop and software support to staff
- Manage user and asset tasks effectively
- Monitor work emails even after office hours to respond to any emergencies promptly
- Participate actively in global IT projects to ensure seamless execution
- Track escalated problems to 3rd party vendors, team leaders, or managers until resolution
- Maintain detailed documentation of all procedures and infrastructure
- Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks
- Provide support via e-mail, phone, and in-person, escalating issues when necessary.
Requirements
- Understanding of Computer Hardware, including the ability to diagnose and repair hardware-related issues.
- Experience with Dell Technologies, particularly in the area of system configuration and support.
- Proficiency in Active Directory management, including user setup, permissions, and troubleshooting.
- Familiarity with Apple Devices, including setup, configuration, and troubleshooting.
- Experience in Backup Technologies, with the ability to implement and maintain backup solutions.
- Knowledge of Configuration Management, with the ability to track and control changes in the software.
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in North, New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support.
Responsibilities
- Provide comprehensive Level 1 and 2 desktop and software support to staff
- Manage user and asset tasks effectively
- Monitor work emails even after office hours to respond to any emergencies promptly
- Participate actively in global IT projects to ensure seamless execution
- Track escalated problems to 3rd party vendors, team leaders, or managers until resolution
- Maintain detailed documentation of all procedures and infrastructure
- Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks
- Provide support via e-mail, phone, and in-person, escalating issues when necessary.
Requirements
- Understanding of Computer Hardware, including the ability to diagnose and repair hardware-related issues.
- Experience with Dell Technologies, particularly in the area of system configuration and support.
- Proficiency in Active Directory management, including user setup, permissions, and troubleshooting.
- Familiarity with Apple Devices, including setup, configuration, and troubleshooting.
- Experience in Backup Technologies, with the ability to implement and maintain backup solutions.
- Knowledge of Configuration Management, with the ability to track and control changes in the software.
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
View Now
Be The First To Know
About the latest It support Jobs in Orangeburg !
6
Legal Doc / Desktop Support - Technology Support II
07308 Jersey City, New Jersey
JPMorgan Chase
Posted 16 days ago
Job Viewed
Job Description
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in Corporate Technology, Infrastructure Management, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
**Job responsibilities**
+ Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
+ Improve operational stability and availability through participation in problem management
+ Monitor production environments for anomalies and address issues utilizing standard observability tools
+ Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
+ Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
**Required qualifications, capabilities, and skills**
+ 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
+ Knowledge of legal and legal document applications, such as iManage, and their integration within a large-scale technology environment, whether on premises or in the public cloud.
+ Experience providing desktop support for legal users, including support for Microsoft Suite applications and Active Directory management.
+ Exposure to observability and monitoring tools and techniques relevant to application performance and user experience.
+ Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework, particularly in incident and problem management.
**Preferred qualifications, capabilities, and skills**
+ Knowledge of one or more general purpose programming languages or automation scripting to enhance application support and process automation.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
**Base Pay/Salary**
Jersey City,NJ $85,500.00 - $130,000.00 / year
As a Technology Support II team member in Corporate Technology, Infrastructure Management, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
**Job responsibilities**
+ Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
+ Improve operational stability and availability through participation in problem management
+ Monitor production environments for anomalies and address issues utilizing standard observability tools
+ Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
+ Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
**Required qualifications, capabilities, and skills**
+ 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
+ Knowledge of legal and legal document applications, such as iManage, and their integration within a large-scale technology environment, whether on premises or in the public cloud.
+ Experience providing desktop support for legal users, including support for Microsoft Suite applications and Active Directory management.
+ Exposure to observability and monitoring tools and techniques relevant to application performance and user experience.
+ Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework, particularly in incident and problem management.
**Preferred qualifications, capabilities, and skills**
+ Knowledge of one or more general purpose programming languages or automation scripting to enhance application support and process automation.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
**Base Pay/Salary**
Jersey City,NJ $85,500.00 - $130,000.00 / year
View Now
7
Legal Doc / Desktop Support - Technology Support II
07097 Jersey City, New Jersey
JPMorgan Chase Bank, N.A.
Posted 27 days ago
Job Viewed
Job Description
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
Required qualifications, capabilities, and skills
Preferred qualifications, capabilities, and skills
As a Technology Support II team member in Corporate Technology, Infrastructure Management, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
- Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
- Improve operational stability and availability through participation in problem management
- Monitor production environments for anomalies and address issues utilizing standard observability tools
- Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
- Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
- 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Knowledge of legal and legal document applications, such as iManage, and their integration within a large-scale technology environment, whether on premises or in the public cloud.
- Experience providing desktop support for legal users, including support for Microsoft Suite applications and Active Directory management.
- Exposure to observability and monitoring tools and techniques relevant to application performance and user experience.
- Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework, particularly in incident and problem management.
Preferred qualifications, capabilities, and skills
- Knowledge of one or more general purpose programming languages or automation scripting to enhance application support and process automation.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Base Pay/Salary
Jersey City,NJ $85,500.00 - $130,000.00 / year
Apply Now
8
Desktop Support Job Training Program
07102 Newark, New Jersey
Year Up United
Posted today
Job Viewed
Job Description
Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend.
The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Bank of America or JPMorgan Chase among other leading organizations in the Newark area.
Are you eligible?
You can apply to Year Up United if you are:
- A high school graduate or GED recipient
- Eligible to work in the U.S.
- Available Monday-Friday throughout the duration of the program
- Highly motivated to learn technical and professional skills
- Have not obtained a Bachelorʼs degree
- You may be required to answer additional screening questions when applying
What will you gain?
Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week.
In-depth classes include:
- Customer Success
- Business Operations
- Project Management
- IT Support
- Application Development
- Data Analytics
Get the skills and opportunity you need to launch your professional career.
75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.
View Now
9