419 IT Support jobs in Orangeburg

General Purpose of Job/Summary:

Note-3 days in New York City, 2 days in Paramus, NJ

The technical support specialist monitors inbound service requests; provide timely updates and resolution to open service requests; troubleshoot end user issues and escalate as needed; perform software installation and hardware repair; research and implement fixes for new issues; provide remote support, computer imaging and set up; and perform other duties and projects as assigned.

Essential duties and responsibilities include but are not limited to:

Handle break/fix, configuration issues, troubleshooting, software installations, and hardware repair (including in-house repair or coordinating depot services)

Provide first and second tier knowledge and support of all client applications and escalate infrastructure issues when required.

Collaborates with systems administrator and/or infrastructure team

Resolve and update Service Requests accurately and timely within the companys designated platforms and SLA

Provide documentation of resolutions within the Knowledge Base and assist with publishing Knowledge Articles.

Ensure end-user experience meets the expectations of the organization, (i.e. employee onboarding and offboarding experience and training)

Follow standard operating procedures and provide feedback as necessary (i.e. onboarding, systems access)

Responsible for maintaining asset management, such as inventory and end user devices

Responsible for creating and conducting training programs to educate our users on all our desktop platforms

Assist in project work as needed

Administer user accounts including Add/Change/Delete functions.

Administer device provisioning including mobile devices ( using Microsoft Intune

Administer MFA/2FA authentication services, including Okta and Microsoft Authenticator.

Printers/copiers/plotters

Phone systems (work with phone provider on all provisioning and troubleshooting

Mainting

Process improvements:

o Analyze tools used by the organization and find ways to fully utilize the existing tools within the organization

o Analyze tickets, and user behaviors and identify opportunities to enhance the system, processes or educate users

Administer Office 365 users including E-Mail, SharePoint, OneDrive and all Office products.

Administer and support VOIP and Video Conferencing solutions

Provide white glove support for VIP employees, including C-Suite executives

Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. Communicate effectively, both orally and in written form, technical information with a wide variety of individuals and groups.

Ability to work in front of a computer screen and/or perform typing for approximately 80% of a typical working day

Ability to travel between offices as necessary. This position will support the NY and NJ offices onsite

Flexibility for attending or responding to early morning and late night meetings and inquiries

Ability to provide after-hours support when needed

Cybersecurity

Collaborate with cybersecurity team and managed service provider on UE cybersecurity initiatives, including the vulnerability management program, risk management program, and remediations.

Assist with Disaster Recovery and business continuity plan as it relates to technology as needed

Report cyber-attacks

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.

Job Qualifications:

Experience with cloud technology including Azure and M365

Excellent technical knowledge of desktop/laptop hardware and mobile devices

Working technical knowledge of network protocols and operating systems

Excellent knowledge of Active Directory

Experience with helpdesk and remote control tools

Technical certifications are a plus, but not required.

Education/Experience:

Required

BS/BA in computer science, information systems, or related field; or equivalent work

2-5 years of IT Helpdesk experience

Job DescriptionJob Description

JOB SUMMARY:

Provides technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephony and security systems. Provides a high level of customer service, accurate reporting and team work with other local technology professionals as well as the Firm's central resources in White Plains. Works under the direction of Senior Technology Support Analyst, Technology Support Supervisor and Technology Manager.

ESSENTIAL FUNCTIONS:

• Responds to local and central telephone helpline, support tickets and e-mail, assesses problems and offers assistance, logs all calls into the Firm's call logging systems and resolves or escalates as appropriate.

• Provides application support for both local installations and Citrix-based applications.

• Assembles, installs, configures, tests, images, troubleshoots and repairs hardware and peripherals, including but not exclusive to computers, printers, scanners, mobile phones and Wi-Fi capable devices, audio visual equipment and software, reprographic and cost recovery network interfaces, security network interfaces and other equipment and applications as required.

• Provides assistance and advice on technology allowance purchases for attorneys.

• Provides support, troubleshooting and repair for laptops and desktops.

• Assists with remote site access.

• Assists with Firm's audio visual set up requirements.

• Assists with off site technology set ups as required.

• Maintains data room components, data closets and troubleshoots networking issues in conjunction with the Technology Manager/Supervisor.

• Supports all personnel adds, moves and changes.

• Services, documents and provides loaner equipment in accordance with Firm policies.

• Maintains accurate inventory records.

• Establishes and maintains effective working relationships with clients, attorneys and business services professionals .

• Ensures the security of the Firms systems by understanding the risks and ensuring best practices are followed.

• Helps to maintain Firm policies and procedures in relation to computer technology.

• Provides basic induction training on technology systems, mobile device usage and basic software usage.

• Provides software training based upon modules created by the global training department.

• Regular and reliable physical presence to (ex: manage others, meet with clients, use on-site equipment, trouble shoot hardware and software).

• Provides a consistent and high level of customer service.

• Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.

• Performs frequent physical exertion including: walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10 pounds frequently and up to 50 pounds on an occasional basis.

• Manages Firm resources responsibly.

• Complies with and understands Firm operation, policies and procedures.

• Performs other related duties as assigned.

ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES AND OTHER JOB-RELATED COMPETENCES:

• Through working knowledge of Microsoft Office Suite, Citrix, PC and Mac Environments, eDocs DM, Blackberry and other mobile devices, DTE, Litera ChangePro, General Desktop Environments, Operating Systems- Windows and Mac

• Ability to apply logic, reasoning, analysis and interpretation skills to resolve problems

• Ability to maintain continuous concentration, alertness and attention to detail

• Basic understanding of hardware and software used for building security systems

• Strong customer service skills

• Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems

• Demonstrates effective interpersonal and communication skills, both verbally and in writing

• Ability to handle multiple projects and shifting priorities

• Ability to handle sensitive matters and maintain confidentiality

• Ability to organize and prioritize work

• Ability to work well in a demanding and fast-paced environment

• Ability to work well independently as well as effectively within a team

• Flexibility to travel

• Flexibility to adjust hours and work the hours necessary to meet operating and business needs

EDUCATION AND EXPERIENCE:

• High School diploma or equivalent

• Minimum of three years of related work experience, inclusive of two years of specialized technical training or an equivalent combination of education and experience; and knowledge of current technology applications, hardware and software

For over 90 years, Topcon's vision has been to solve societal challenges around the globe. In healthcare, we are developing innovations that improve patients' health and quality of life.

We empower eye care providers with advanced imaging, diagnostic solutions, and intelligent data technology. Our robotic devices deliver simplicity without compromise, by capturing clear images with the push of a button.

By joining Topcon Healthcare, you become part of a growing, diverse, global team. With office locations throughout North America, whether you are on-site, remote, or hybrid, our culture empowers you to contribute to company and personal success each day. At Topcon Healthcare, you can grow your career, gain new perspectives, and help address society's most pressing challenges. If you have drive, passion, and a desire to be part of a collaborative team, we want to hear from you.

At Topcon Healthcare, we don't wait for the future. We invent it. Join us.

Learn more about working with us at topconcareers.com

We are seeking a proficient, customer-oriented Technical Support Specialist to join our dedicated support team! This pivotal role delivers skillful technical assistance to our customers, resolves inquiries effectively, ensures seamless interactions with our range of products/services, and supports newly implemented projects on a global level. This role is 100% onsite and based out of our headquarters in Oakland, NJ.

Job Duties:

• Provide professional assistance to clients in answering inquiries, and interpreting resource catalogs via telephone.
  
• Troubleshoot and repair Topcon products in house and at the customer's site.
  
• Provide remote assistance via internet connection or phone.
  
• Provide technical and clinical support to customers, distributors and employees.
  
• Work under minimal supervision.
  
• Complete issues escalated by the support team (Open/track RMA's for repair.)
  

• BS degree or AS in Electronic Technology, Biomedical Technology, Computer Science or equivalent.
  
• Preferred engineering degree such as Biomedical, Electrical, or Mechanical
  
• Basic knowledge of SQL, Networking and Microsoft Windows and Microsoft office
  
• Good written & verbal communication skills.
  
• Good organization skills. Must be able to multitask, quickly analyze and resolve specific problems.
  
• Negotiation, people, and critical thinking skills.
  
• Ability to deal effectively with customers.
  
• Knowledge of medical device preventative maintenance and repair
  
• Must have detailed follow up skills.
  
• Must be able to work flexible hours.
  
• Spanish speaking a plus
  
• Strong IT background