369 IT Support jobs in Pembroke Pines

Job Description
Job Title: Technical Support Customer Service Agent
Location: Doral, FL (On-Site Only)
Job Type: Full-Time
Pay: $18.00 per hour (non-negotiable)

About Us

We're a fast-growing consumer tech company specializing in smart scenting devices that elevate spaces through fragrance innovation. Our mission is to enhance environments with intentional aroma experiences-and customer satisfaction is at the heart of everything we do.

Position Overview

We are seeking a tech-savvy and customer-oriented Technical Support Customer Service Agent to join our in-house team in Doral, FL. In this role, you'll help customers resolve technical issues with our smart scent diffusers via phone, chat, SMS, and virtual troubleshooting sessions. This is a hands-on support role where your problem-solving and communication skills will shine.

What You'll Do

• Provide real-time technical support for our smart scent diffuser devices and mobile app.
• Assist customers with connectivity, firmware, misting settings, and onboarding/setup.
• Respond to inquiries via phone, email, SMS, and live chat.
• Document all customer interactions using a support platform (Gorgias).
• Use VoIP platforms like RingCentral or Aircall for support calls.
• Resolve general customer service issues such as order status, returns, and product guidance.
• Identify and escalate recurring issues and contribute to our support knowledge base.

Requirements

What You'll Need

• 2+ years of customer service experience (3+ preferred), including at least 1 year in technical support .
• Proficiency with support platforms like Gorgias, Zendesk, or Freshdesk .
• Experience with VoIP systems (e.g., RingCentral, Aircall).
• Excellent communication skills-able to clearly explain tech to non-technical users.
• Ability to stay calm, professional, and solution-oriented during escalations.
• Strong attention to detail and organizational skills.
• Experience in a fast-paced or startup environment is a plus.
• Bilingual (English/Spanish) is a strong plus.

Additional Requirements

• Must reside in or near Doral, FL and be able to work on-site daily .
• Must be authorized to work in the United States (no sponsorships offered).
• Must be able to verify legal work eligibility .

Benefits

Compensation, Benefits & Schedule

• Pay: $18.00/hour (firm cap)
• Schedule: Full-Time, On-Site
• Work Location: One location (Doral, FL)
• PTO and Holiday Pay

Ready to help shape the future of scent technology while providing outstanding technical support? Apply today!

Summary/Overview:

We are seeking a skilled Mechanical Technician to manage the installation, maintenance, and repair of industrial juicer machines used in restaurants, bars, and hotels. This role is specifically focused on mechanical and industrial equipment, not on computer or IT systems . The ideal candidate will have hands-on experience with industrial machinery, a strong mechanical aptitude, and the ability to provide exceptional customer service.

Responsibilities:

• Install, set up, and calibrate industrial juicer machines at various locations, including restaurants, bars, and hotels.
• Perform regular maintenance and troubleshooting to ensure optimal performance and reliability of juicer machines.
• Diagnose and repair issues related to the mechanical and electrical components of juicer machines.
• Provide technical support and promptly resolve customer issues in a professional manner.
• Maintain accurate records of service activities, parts used, and equipment status.
• Ensure compliance with safety regulations and company policies during all service activities.

Required Skills:

• High school diploma or equivalent; technical certification or training in industrial equipment is preferred.
• Proven experience with industrial juicer machines or similar industrial/mechanical equipment.
• Strong mechanical and electrical troubleshooting skills, particularly with industrial machinery.
• Excellent problem-solving abilities and attention to detail.
• Effective communication skills and a strong customer service orientation.
• Ability to work independently and manage time efficiently.

Physical Requirements:

• Ability to lift and move heavy equipment (up to 75 lbs).
• Capability to stand, bend, and stretch for extended periods during service activities.

Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time customer support jobs!
Deposita, an Allied Universal® Company, is hiring a Senior Safe Support Program Manager. The Safes, Configuration, and Connectivity Team is a 24/7 operation providing technical assistance to Deposita end users. The Senior Safe Support Program Manager spearheads the technical aspects, ensuring seamless connectivity and optimal performance of smart safes. They oversee network connectivity, lead the technical implementation of new devices, and manage remote monitoring systems. They are dedicated to conducting regular updates and providing technical support to guarantee the reliability of smart safe operations. Through strategic collaboration with technology partners and a focus on continuous improvement, they aim to elevate the technical capabilities of the smart safe systems.
**REQUIRED:**
**Technical Expertise with Smart Safe Devices**
**Strong Supervisor/Managment experience**
**RESPONSIBILITIES:**
+ Manage the team, including hiring/selection, scheduling, payroll, training, coaching, and development
+ Oversee the establishment and maintenance of robust network connectivity for smart safes
+ Troubleshoot and resolve connectivity issues promptly to minimize downtime
+ Lead the technical implementation of new smart safe devices on the ground
+ Collaborate with cross-functional teams to ensure seamless integration with existing systems.
+ Implement and manage remote monitoring systems to track the status and performance of smart safes
+ Coordinate and execute regular firmware and software updates for smart safe devices
+ Establish comprehensive troubleshooting procedures for technical issues related to smart safes
+ Conduct regular audits to verify data consistency and identify potential discrepancies
+ Work closely with technology vendors to address technical challenges and optimize smart safe performance
+ Implement scalability solutions for growing smart safe deployments
+ Develop comprehensive technical documentation for smart safe systems
+ Implement quality assurance processes to ensure the reliability and functionality of smart safe devices
+ Conduct regular audits to identify and address any technical shortcomings
+ Ensure that required training and screening elements for customer support personnel have been met
**QUALIFICATIONS:**
+ High school diploma or equivalent
+ Minimum of three (3) years of successful supervisory/management experience In a technical support center role
+ Effective oral and written communication skills; able to write informatively, clearly, and accurately
+ Proficiency with Microsoft Office applications
+ Forecasting, predicting skills
+ Active listening skills; problem solving skills
+ Assess and evaluate situations effectively; identify critical issues quickly and accurately
+ Research, investigate, compile information; synthesize facts, concepts, principles; interpreting data
+ Project Management skills; process improvement development skills
+ Setting and achieving goals; planning and organizing skills
+ Attending to detail
+ Coaching, mentoring, motivating skills; able to mediate conflict with tact, diplomacy
**PREFERRED QUALIFICATIONS:**
+ College degree In Communications, Public Relations, Statistics, or Business Administration
+ Professional training and/or education in one or more of the following:
+ Customer service / Technical Support help desk
+ Dispatch operations
+ Account Management
**BENEFITS:**
+ Medical, dental, vision, basic life, AD&D, and disability insurance
+ Enrollment in our company's 401(k)plan, subject to eligibility requirements
+ Eight paid holidays annually, five sick days, and four personal days
+ Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: ID:** 2025-1404117-2
**Location:** United States-Florida-Miami
**Job Category:** Management

Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.

Role- Desktop Support (L2 support)
Location- Miami, FL

• Candidate with 7+ years of experience with excellent organizational skills.
• Previous experience of working in an IT support role with excellent IT skills and computer literacy.
• Previous Experience within a customer service role
• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
• Ability to demonstrate practical troubleshooting and problem analysis techniques.
• Good attention to detail and ability to show initiative.
• Ability to plan and priorities work load without supervision.
• Ability to priorities, manage and perform under pressure to meet SLA's.
• Excellent knowledge of Customer Service best practice.
• Willing to work flexibly and with enthusiasm.

Technical skills required -

• Basic understanding of hardware / software / network problem diagnosis / resolution via telephone for customer's end users
• Route problems to internal I.M. support staff. Help desk, customer service, and support experience with problem solving involving
• Hardware, software, and networks. Phone support experience necessary. Windows Operating systems , Clients: Windows XP, Windows 2000, Windows 98 ,
• Remote desktop connectivity applications: RDP, PCAnywhere , MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange,
• Internet browsers (e.g. Explorer, Netscape and Firefox), VPN and remote dial-in users, Support for laptop, desktops, and printers, PDA and blackberry support.
• Customize desktop hardware to meet user specifications and site standards
• Performs work in compliance within specified warranty requirements
• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels •
• Safely package equipment for branches and arrange for the transport of the equipment
• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
• When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member
• Develop trends by monitoring and analyzing incoming calls, problems and support

For more information and other jobs available please contact our recruitment team at To view all the jobs available in the USA and Asia please visit our website at

Job Type

Full-time

Description

Technical Support I role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help/technical requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES : Include the following. Other duties and/or tasks may be assigned on a needed basis.

1. Evaluate documented resolutions and analyze trends for ways to prevent future problems.

2. Alert management to emerging trends in incidents.

3. Assist in software releases and roll-outs and communication to the end users according to the company's Change Management policies and procedures.

4. Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.

5. Build rapport and elicit problem details from external and internal customers.

6. Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician.

7. Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

8. Apply diagnostic utilities to aid in troubleshooting.

9. Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution, in collaboration with System Administrator.

10. Identify and learn appropriate software and hardware used and supported by the organization.

11. Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

12. Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

13. Test fixes to ensure problem has been adequately resolved.

14. Perform post-resolution follow ups to help requests.

15. Develop help sheets and FAQ lists for end users.

16. Reinforce SLAs to manage end-user expectations.

17. Perform other duties as needed by Manager.

Qualifications Requirements:

• High School Diploma or equivalent. College preferred.
• A+, Net + certifications

USCB POLICIES AND PROCEDURES:

All officers and employees of the bank are to maintain an understanding of all USCB Policies and Procedures as outlined in the bank's shared drive. All employees are to follow said policies and procedures and report any knowledge of a variance of the same.

QUALIFICATIONS REQUIREMENTS:

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be to enable individuals with disability to perform the essential functions.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret common business, banking, documents in English and Spanish. Able to respond to common inquiries or complaints from customers or members of the business community. Ability to write reports and business correspondence conform to prescribed style and format, relate well with others and quickly create a working rapport. Have the ability to present information to management, employees, and customers.

EDUCATION and/or EXPERIENCE:

Bachelor's degree (B.A.) from a four-year college or university; or one to two years related experience and/ or training; or equivalent combination of education and experience.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is a climate-controlled office setting where the noise level is usually moderate.

WORK HABITS:

Include regular attendance, teamwork, initiative, dependability, and promptness.

DISCLAIMER:

This job description is not employment agreement or contract. Management has the exclusive right to alter this job description at any time.

MEMBER FDIC/EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER/DRUG FREE WORKPLACE

Description

As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a first point of contact for users calling about computer questions, issues, and requests. This individual communicates courteously and effectively to all attorneys and staff to ensure high-level customer service standards are met. Please note that the required work schedule for this position is 11:00 am-8:00 pm Eastern Time (8:00 am-5:00 pm Pacific Time).

ESSENTIAL FUNCTIONS:

• Provides outstanding phone and e-mail support as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users.

• Documents all pertinent end-user identification information and nature of problem or issues in Service Now system.

• Access knowledge bases and resources on the Internet to aid in problem resolution.

• Assists as a member of the team for the development and maintenance of the service desk application (Service Now), with team members to keep up to date with knowledge about the use of defined tools, templates and standards.

• Develops help sheets and frequently asked questions lists for Solutions knowledge base.

ADDITIONAL FUNCTIONS:

• Perform other duties, as assigned.

QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):

Education:

• Associate's degree in related field or an equivalent combination of experience and education is required.

Experience:

• Minimum of two years of related experience in a technical phone support center/helpdesk environment; law firm experience preferred.

• Application support experience with Office 365 products with an emphasis on Word and Excel.

• Experience with DMS/FileSite a plus.

Knowledge, Skills, & Abilities:

• Working knowledge of network and local PC diagnostic utility tools.

• Exceptional written and oral communication skills.

• Ability to work in a fast-paced team environment.

• Exceptional customer service orientation.

• Flexibility of schedule, may need to cover other shifts, or occasional off-hour availability is required.

• Ability to absorb and retain information quickly.

• Ability to effectively prioritize and execute tasks in a high-pressure work environment.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL REQUIREMENTS

Medium Work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.

VISUAL ACUITY

Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

COMPENSATION & BENEFITS

The salary ranges for this position apply to the respective listed locations. The salary range reflects a variety of factors that are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. Reasonable estimates of the current ranges for this position are:

• Las Vegas: $60,000 to $5,000

• Atlantic City, Chicago, Denver, Minneapolis, Morristown, Princeton, Washington, D.C.: 68,900 to 75,000

• Los Angeles, New York, San Francisco, Seattle: 70,000 to 85,000

For information on Fox Rothschild's compensation and benefits visit: Compensation & Benefits (foxrothschild.com) (

DISCLAIMER

Fox Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights ( notice from the Department of Labor.

Qualifications:

Education: Associates Degree or technical Diploma in a Computer Science or Engineering specialty.

Experience: General computer knowledge coupled with a background in networking and IP device management. Detailed knowledge of Windows features and functions related to Active Directory domain membership is important. Experience with Citrix and thin-client computing is a plus.

Licensure: N/A

Registration: N/A

Certification: Preferred but not required: A+, N+, MCP, MCSE or any IT Security cert.

Job Description:

The Technology Support Specialist has a mix of responsibilities:

• Field service for locations in southwest central, and northeast Florida locations, with a few others in Minnesota and New Mexico. Most of the field service is performed with remote access tools and telephone support from the Sarasota corporate office so travel is generally 20% or less.
• User account management for Active Directory and several corporate applications, adding and maintaining user accounts according to documented protocols.
• Review of systems and records extracts from various sources to identify trends, manage user access privileges, track inventory, and other projects as assigned.
• End-user application support for retail apps like MS Office Excel or Word, Abode Acrobat and the various browsers used by the company

The role of Technology Support Specialist ensures timely resolution of support requests and clearly communicates with other IT team members to report on new issues and pick up new assignments. Job functions include:

• Onsite technical support when remote support is not able to resolve an issue.
• Installation and support for OS and apps for PCs, laptops and mobile devices.
• Installation and support for printers, scanners and associated applications.
• Problem-solving user issues with hardware and various company applications.
• Protection of Path Medical's confidential information by making sure protected health information is secured at all times, per HIPAA regulations.
• Adherence to company policies and procedures.
• Performing other duties as assigned.

This role is a representative of company administration when interacting with clinics so a high level of professionalism and customer service is a key skill for this position.

Occupational Exposure:

• Low possibility of incidental exposure to blood borne pathogens or chemical hazards
• Low possibility of radiation hazard when working with X-Ray computer equipment
• Direct patient contact is not a job requirement, however work is occasionally performed in clinical areas inside medical offices.

Mental Demands:

Requires:

• Patience, resourcefulness and an ability to solve complex problems
• Frequent judgment calls and situational awareness, in response to technical priorities, actual events or drills.
• English language skills adequate for high-level written, interpersonal, and telephone communication; other language skills are a plus but not required.
• Driving between offices in sometimes dense traffic, with mileage and tolls fully reimbursed.
• Mental agility to gracefully accommodate changing priorities and competing calls for support.

Physical Demands:

Requires the ability to:

• Move quickly in response to assignments
• Sit and stand for long periods
• Reach overhead and underdesk regularly
• Lift up to 40 lbs. occasionally and up to 10 lbs. frequently

Communication:

• Communicates effectively and professionally with fellow employees regarding issues
• Documents effectively in ticketing systems, following issues to resolution.
• Assists in sharing information to ensure successful completion of assigned projects.
• Openly suggests and discusses issues, concerns, ideas or solutions that may improve operations or add efficiency.

Important Notes:

1. Travel will only be a couple times a month at most. Majority of the times only to Miami, FL office. Few times between Miami to West Palm Beach, FL. Will be about 80% remote, from time to time will need to travel to customer sites which could be anywhere from south Miami to West Palm
2. Mileage / Gas will be reimbursed and they need to have their own vehicle.

Job Description:

• Looking for a jack of all trades in technical support, there are really no super specific technologies they need to know, just need to be seasoned in help desk
• Cisco, Windows, Client would be good to have
• They will be working closely with an account exec that is not super technical but knows the business side really well
• Must be bilingual (English/Spanish)
• Supporting all kinds of different customers from banks to logistics companies etc
• Will be about 80% remote, from time to time will need to travel to customer sites which could be anywhere from south Miami to West Palm
• Full time role
• Salary is flexible, open to seeing different levels as long as they are under 100k salary

EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."

Summary

The Technical Support Level 2 is responsible for maintaining a high degree of end user support for customers and ensuring outgoing products meet quality standards. This person will also provide initial phone and email contact support for customers, create tickets in the system and perform quality control and testing of customer equipment prior to shipment.

Essential Duties and Accountabilities

Technical Support Level 2

1. Configures, installs and troubleshoots PC systems and peripherals.

2. Configures, installs and troubleshoots Switches and Routers

3. General knowledge of network and cybersecurity

4. Provides helpdesk and technical support for customers online, via email and over the phone.

5. Provides training, repairs and preventative maintenance.

6. Maintains a high degree of end user support ensuring equipment, software, communications and training is sufficient for all end user needs.

7. Configures and tests customer purchased equipment before shipment.

8. Creates and manages tickets on the helpdesk system.

9. Assists the Manager with network and communication projects.

10. Develops strong understanding of company products sold, equipment, requirements and objectives to ensure customers are provided with high quality support and satisfaction.

11. Adheres to internal procedures and suggests improvements if needed.

12. Provides weekend/afterhours emergency coverage when needed and scheduled.

13. Maintains and projects professionalism when speaking/interacting with customers.

14. Responsible for working according to the company's safety and quality standards.

15. Maintains a safe and clean work area.

16. Performs other related duties as required and assigned.

17. Maintains hardware and software inventory.

18. Maintains help desk application to develop support activity database.

19. Develops strong understanding of company operations, requirements and objectives to ensure all IT operations support the corporate objectives.

20. Trains and assist IT support specialists.

21. Receives and resolves help desk tickets that Technical Support Level 1 employees cannot resolve.

22. Adheres to internal IT Procedures and suggests improvements if needed.

Qualifications

Technical Support Level 2

• Bachelors of Science in Information Technology (BS) or its equivalent formal training.

Physical Demands and Working Conditions

• Requires sitting for a prolonged period of time.
• Requires dexterity and coordination to handle files and paper.
• Requires climbing on ladders when needed to accomplish tasks.
• Requires occasional lifting of files, stacks of paper, reference and other materials up to 25 lbs.
• Requires minimum reaching for items above and below desk level.
• Moving from place to place within the building to accomplish tasks.
• Requires strength, coordination and vision to use keyboard and video display terminal for prolonged periods.
• Requires traveling when needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.