562 IT Support jobs in Pembroke Pines

Job Description
Job Title: Technical Support Customer Service Agent
Location: Doral, FL (On-Site Only)
Job Type: Full-Time
Pay: $18.00 per hour (non-negotiable)

About Us

We're a fast-growing consumer tech company specializing in smart scenting devices that elevate spaces through fragrance innovation. Our mission is to enhance environments with intentional aroma experiences-and customer satisfaction is at the heart of everything we do.

Position Overview

We are seeking a tech-savvy and customer-oriented Technical Support Customer Service Agent to join our in-house team in Doral, FL. In this role, you'll help customers resolve technical issues with our smart scent diffusers via phone, chat, SMS, and virtual troubleshooting sessions. This is a hands-on support role where your problem-solving and communication skills will shine.

What You'll Do

• Provide real-time technical support for our smart scent diffuser devices and mobile app.
• Assist customers with connectivity, firmware, misting settings, and onboarding/setup.
• Respond to inquiries via phone, email, SMS, and live chat.
• Document all customer interactions using a support platform (Gorgias).
• Use VoIP platforms like RingCentral or Aircall for support calls.
• Resolve general customer service issues such as order status, returns, and product guidance.
• Identify and escalate recurring issues and contribute to our support knowledge base.

Requirements

What You'll Need

• 2+ years of customer service experience (3+ preferred), including at least 1 year in technical support .
• Proficiency with support platforms like Gorgias, Zendesk, or Freshdesk .
• Experience with VoIP systems (e.g., RingCentral, Aircall).
• Excellent communication skills-able to clearly explain tech to non-technical users.
• Ability to stay calm, professional, and solution-oriented during escalations.
• Strong attention to detail and organizational skills.
• Experience in a fast-paced or startup environment is a plus.
• Bilingual (English/Spanish) is a strong plus.

Additional Requirements

• Must reside in or near Doral, FL and be able to work on-site daily .
• Must be authorized to work in the United States (no sponsorships offered).
• Must be able to verify legal work eligibility .

Benefits

Compensation, Benefits & Schedule

• Pay: $18.00/hour (firm cap)
• Schedule: Full-Time, On-Site
• Work Location: One location (Doral, FL)
• PTO and Holiday Pay

Ready to help shape the future of scent technology while providing outstanding technical support? Apply today!

Summary/Overview:

We are seeking a skilled Mechanical Technician to manage the installation, maintenance, and repair of industrial juicer machines used in restaurants, bars, and hotels. This role is specifically focused on mechanical and industrial equipment, not on computer or IT systems . The ideal candidate will have hands-on experience with industrial machinery, a strong mechanical aptitude, and the ability to provide exceptional customer service.

Responsibilities:

• Install, set up, and calibrate industrial juicer machines at various locations, including restaurants, bars, and hotels.
• Perform regular maintenance and troubleshooting to ensure optimal performance and reliability of juicer machines.
• Diagnose and repair issues related to the mechanical and electrical components of juicer machines.
• Provide technical support and promptly resolve customer issues in a professional manner.
• Maintain accurate records of service activities, parts used, and equipment status.
• Ensure compliance with safety regulations and company policies during all service activities.

Required Skills:

• High school diploma or equivalent; technical certification or training in industrial equipment is preferred.
• Proven experience with industrial juicer machines or similar industrial/mechanical equipment.
• Strong mechanical and electrical troubleshooting skills, particularly with industrial machinery.
• Excellent problem-solving abilities and attention to detail.
• Effective communication skills and a strong customer service orientation.
• Ability to work independently and manage time efficiently.

Physical Requirements:

• Ability to lift and move heavy equipment (up to 75 lbs).
• Capability to stand, bend, and stretch for extended periods during service activities.

91% say women are treated fairly and equally to men

93% would recommend this company to other women

92% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members.

#

Position summary

p for success!

Service Culture Model Supporter: To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel:

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here:

What you'll do: Responsibilities

What you can expect on a typical day:

Client Support . You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience. You will provides advanced application support to all levels of service associates via phone, chat, CRM, email or in person regarding the resolution of product and client issue.

Learn . You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.

Organize . You will acccurately assess when additional support is required and forward the request. You will coordinate communications with other departments to expedite responses to critical client situations, including vendors. You will identify training needs and coordinate trainings to be delivered to associates.

Expert . You will provide instruction and guidance on product features, processes, and procedures. You will support and promote internal knowledge management resources. You will support complex payroll processing questions and prioritize cases.

TO SUCCEED IN THIS ROLE: Requirements

At least three years of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.

You can work overtime hours during peak seasons.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

Experience noted above, OR

Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

Bonus points for these: Preferred Qualifications

Experience navigating ADP platforms or products

Certified Payroll Professional Certification

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.

Grow your career in an agile, dynamic environment with plenty of opportunities to progress.

Continuously learn through ongoing training, development, and mentorship opportunities.

Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.

Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.

Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply today!

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

91% say women are treated fairly and equally to men

93% would recommend this company to other women

92% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members.

#J-18808-Ljbffr

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Technical Support Manager

Your role and responsibilities:

In this role you will be responsible for providing technical assistance and support for marine products and systems. This role involves troubleshooting, diagnosing, and resolving technical issues, as well as providing guidance to customers and internal teams. The ideal candidate will have a strong background in electrical engineering and marine technology, with a focus on LV and MV Switchboards.

The work model for this role is hybrid. #LI-hybrid

This role is contributing to the Process Automation Marine and Ports Division in Miramar, FL.

You will mainly be accountable for:

• Supporting basic technical support cases, as well as complex cases with LV, MV Switchgear, Circuit Breakers, Protection Relays, and Transformers.
• Identifying technical problems and analyzing them through communications with customers and remote connections.
• Identifying improvement needs in the way of working and potential solutions for them, communicating them proactively and driving small improvement actions.
• Executing wrap-up and follow-up of support cases in a timely manner and preparing technical reports after case closure.

Qualifications for the role:

• Bachelor's degree in Electrical Engineering.
• 3 or more, with 5+ preferred, years of experience.
• Experience in marine power generation and power distribution with focus on LV/MV Switchgear, Protection Relays, Transformers.
• Familiarity with marine/offshore work environment and procedures.
• Prior experience ABB Marine equipment is preferred, but not required.
• Proficiency in diagnostic tools and software used for troubleshooting of protection relays is also preferred.

ABB's Marine & Ports division drives energy efficiency, safety, and a clean maritime future through electric, automated, and digital solutions. Our integrated solutions and lifecycle services for ship and shore help owners and operators of vessels and cargo terminals optimize performance, increase reliability and reduce emissions. From the pioneering Azipod® propulsion system to advanced automation and digital connectivity, we prepare the maritime industry to meet the demands of tomorrow.

With a team of 2,000 experts operating from 26 locations worldwide, we bring over 100 years of industry experience. To date, we have electrified more than 1,500 ships, automated over 1,700 container cranes, and digitally connected more than 2,000 vessels and terminals. At ABB, our mission is to help industries outrun-leaner and cleaner.

Why ABB?

What's in it for you

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their - sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites:

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at .

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at or by sending an email to . Resumes and applications will not be accepted in this manner.

We value people from different backgrounds. Could this be your story? Apply today or visit to read more about us and learn about the impact of our solutions across the globe.

TITLE : MCC Technical Support

REPORTS TO: Senior Manager/Assistant DOM

Overview:

The MCC Technical Support role is responsible for providing real-time technical assistance and coordination to support aircraft operations, ensuring minimal disruption and maximum fleet availability. This position acts as the primary liaison between flight techs, maintenance teams, vendors, and engineering resources, facilitating timely troubleshooting, repairs, and compliance with regulatory and company standards. The role also includes monitoring and managing chronic discrepancies, repetitive items, and engineering requests to ensure timely resolution and prevent operational impact.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Monitor and support daily flight operations for technical issues affecting the fleet through use of monitoring TRAX and Airbus WorldSkywise application.
• Provide technical guidance to flight techs and line maintenance during active operations.
• Coordinate with internal departments, MRO providers, and OEMs to resolve AOG situations.
• Review and process log page entries, MEL/CDL deferrals, and troubleshooting actions in accordance with approved procedures.
• Track and follow up on chronic items, repetitive discrepancies, and engineering requests by reviewing the Defect Report in TRAX and Skywise to ensure corrective action plans are implemented.
• Support Engineering in gathering operational data, troubleshooting results, and part history for chronic/repetitive issues by reviewing the Defect Report in TRAX and Skywise.
• Assist MCC Controllers in developing action plans for unscheduled maintenance events.
• Maintain accurate records of all communications, actions taken, and follow-up requirements during operational events.
• Ensure all maintenance actions meet FAA and company requirements.

SKILLS AND QUALIFICATIONS:

• Airframe & Powerplant (A&P) Certificate or equivalent aviation maintenance background.
• Minimum 3 years' experience in aircraft maintenance, technical operations, or MCC environment.
• Strong understanding of MEL/CDL procedures, troubleshooting processes, and aircraft systems.
• Knowledge of chronic/repetitive defect tracking and engineering request processes.
• Excellent communication skills for coordination with crews, vendors, and internal departments.
• Ability to work under pressure in a high-paced operational environment.
• Proficiency in maintenance tracking systems (e.g., TRAX, AMOS, or similar) and MS Office Suite.

PREFERRED QUALIFICATIONS

• Previous experience in an MCC role for Part 121 or Part 135 operations.

• Experience with Airbus aircraft types.
• Familiarity with FAA regulations and reporting requirements.
• Multilingual communication skills (Spanish, French, etc.).

WORK CONDITIONS AND SPECIAL REQUIREMENTS

• Must be able to work rotating shifts, including nights, weekends, and holidays.
• Occasional travel may be required to support operations.
• Ability to remain on headset or phone for extended periods during operational events.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.

Global Crossing Airlines provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Our client is seeking an experienced and results-oriented Technical Support Manager to lead their customer support operations in Miami, Florida, US . This role is responsible for managing a team of technical support specialists, ensuring the timely and effective resolution of customer technical issues, and driving continuous improvement in support processes. The Technical Support Manager will play a key role in maintaining high levels of customer satisfaction, developing support documentation, and collaborating with product development teams to provide feedback on customer needs. The ideal candidate will possess strong leadership skills, a deep understanding of technical support best practices, and excellent communication abilities.

Responsibilities:

• Manage, train, and mentor a team of technical support specialists, setting clear performance expectations and providing regular feedback.
• Oversee the daily operations of the technical support department, ensuring adherence to service level agreements (SLAs).
• Develop and implement strategies to improve customer satisfaction and reduce response and resolution times.
• Handle escalated customer issues, providing expert guidance and ensuring timely resolution.
• Create and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Collaborate with engineering and product management teams to relay customer feedback and identify product improvements.
• Monitor support metrics and analyze trends to identify areas for process optimization.
• Ensure the effective use of support tools and systems, including ticketing systems and CRM.
• Develop and deliver training programs for new support staff and for existing staff on new product features.
• Contribute to the development of support policies and procedures.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, with at least 2 years in a supervisory or management role.
• Proven experience managing a team of technical support professionals.
• Strong understanding of IT systems, hardware, software, and networking principles.
• Excellent troubleshooting and problem-solving skills.
• Demonstrated ability to develop and implement effective support processes.
• Exceptional communication, interpersonal, and customer service skills.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is essential.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Experience in SaaS or software support environments is highly desirable.

This is an exciting opportunity to lead a critical customer-facing function within a growing technology company. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development.

**Description**
**Location: On site at location listed in job posting.**
**Schedule:** Monday - Friday, 8:00 AM - 5:00 PM CST
**SUMMARY**
This position is responsible for receiving inbound Treasury Management calls and assisting clients with the use of all TM services while seamlessly creating a high level of client satisfaction. This includes effectively managing client issues identified in the production environment and ensuring all technical support needs are addressed in a timely fashion. Specialist must be able to communicate with clients in a clear, professional and articulate manner. Specialist must be committed to timely resolution of simple and complex problems by using good judgment and applying integrative thinking skills. Specialists must be well educated on the features and functionality of TM services. Specialists are responsible for supporting Treasury Management Sales and Product team members.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ Take incoming calls to fulfill servicing requests and provide technical assistance.
+ Build rapport and deepen client relationships by resolving issues on the first call.
+ Maintain an advanced knowledge of Treasury Management tools and services from both an end-user and technical perspective.
+ Present needs-based product recommendations to deepen the banking relationship.
+ Stay abreast of all changes, developments and enhancements for all systems and products.
+ Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations.
+ Navigate effectively and efficiently through multiple systems.
+ Possess and demonstrate a high level of professionalism.
+ Communicate in a clear, concise and professional manner.
+ Provide client focused solutions while being compliant with bank Policies and Procedures.
+ Partner with other departments within the organization to fulfill client requests.
+ Work closely with Treasury Management Sales, Product and Implementation groups.
+ Track client issues to identify product and process improvements or clients at risk due to frequent problems.
+ Provide client training and support on the use of TM Products.
+ Other duties and projects as assigned.
**SUPERVISORY RESPONSIBILITIES**
No supervisory responsibilities
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Bachelor's degree (BA/BS) from four-year college or university and three to four years related experience and/or training; equivalent combination of education and experience may be substituted for four-year degree. Excellent written and verbal communication skills, including telephone skills; strong interpersonal skills with managing technical issues. Knowledge of commercial banking products, including Treasury Management products and services. Strong commitment to client satisfaction.
**CERTIFICATES, LICENSES, REGISTRATIONS** (Ex: CPA, Series 6 or 7 license, etc)
CTP, CCM or AAP preferred.
**About Us**
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ( .
**Benefit Highlights**
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
**Follow Us**
Facebook ( formerly Twitter
LinkedIn ( ( Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.

Overview

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

This position will be based on-site at our North Lauderdale, Florida location.

Responsibilities

Your Responsibilities

As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.

• Provide front line, first level, technical assistance for consumers
• Supporting Client specific high speed internet services delivering an exceptional customer experience
• Resolve technical problems, within a fast paced, customer facing environment
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
• Demonstrate advanced product knowledge and he ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
• Adhere to all work schedule assignments.
• Abide by and support management directives and adhere to all TP policies.

Qualifications

We're looking for fearless people - people who are inspired to deliver only the best in all that we do.

Qualifications:

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Key Competencies:

• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Communication: Outstanding communication, listening, and analytical skills.
• Organizational Skills: Strong organizational and problem-solving skills.
• Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
• Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

EOE/Disability/Vets

**Category :** **Technical Support**
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen** **.**
**As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**This position will be based on-site at our North Lauderdale, Florida location.**
**Your Responsibilities**
**As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.**
+ **Provide front line, first level, technical assistance for consumers**
+ **Supporting Client specific high speed internet services delivering an exceptional customer experience**
+ **Resolve technical problems, within a fast paced, customer facing environment**
+ **Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.**
+ **Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.**
+ **Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.**
+ **Demonstrate advanced product knowledge and he ability to solve customer issues.**
+ **Resolve customer issues on the first call as frequently as possible.**
+ **Open and manage trouble ticket system for user issues, Data Network, OS issues.**
+ **Be patient, courteous and friendly with customers at all times.**
+ **Demonstrate a positive attitude.**
+ **Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.**
+ **Adhere to all work schedule assignments.**
+ **Abide by and support management directives and adhere to all TP policies.**
**We're looking for fearless people - people who are inspired to deliver only the best in all that we do.**
**Qualifications:**
+ **High School Diploma or equivalent.**
+ **Minimum of 6 months of customer service experience.**
+ **Must be 18 years of age or older.**
+ **Ability to type at least 25 words per minute.**
+ **Comfortable with desktop computer systems and have general knowledge of Windows-based systems.**
+ **Customer service and/or sales experience preferred.**
+ **College degree preferred but not required.**
**Key Competencies:**
+ **Process Excellence:** **Demonstrate commitment to following established procedures and be customer service driven.**
+ **Collaboration:** **Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.**
+ **Communication:** **Outstanding communication, listening, and analytical skills.**
+ **Organizational Skills:** **Strong organizational and problem-solving skills.**
+ **Emotional Intelligence:** **Ability to prioritize tasks and work well under pressure while remaining focused.**
+ **Open-Mindedness:** **Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.**
+ **Critical Thinking:** **Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.**
+ **Solution-Oriented:** **Proactive approach to problem-solving with a focus on creating a positive customer experience.**
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**EOE/Disability/Vets**