What Jobs are available for IT Support in Salt Lake City?

Technical Support III
Salt Lake City, UT
Job Type
Full-time
Description
The IT Support Specialist III is entrusted with the vital task of implementing, administering, and supporting distributed systems, encompassing a wide array of end-user equipment, core infrastructure (servers, networking, firewalls), Microsoft and virtualized environments, all while upholding stringent security best practices. The position involves providing level 2 & 3 technical support, addressing a diverse range of technical challenges, and ensuring the seamless operation of the organization's technological framework. The ideal candidate for this role is someone who combines a robust technical background with outstanding customer service skills and possesses a passion for fostering continuous learning and improvement within the Technical Services function.
**Ticket Management:**
+ Assess, plan, and resolve Tier 2 & 3 issues efficiently and effectively to ensure minimal disruption to business operations and end-user activities.
+ Be available for critical escalations involving site outages and perform disaster recovery as needed.
+ Follow up with IT Support Specialist I & 2 escalations and provide insight regarding resolutions.
+ Deliver exceptional customer service and manage priorities effectively to ensure critical tickets are addressed and resolved within established SLAs.
+ Refine and improve service delivery by enhancing the ticketing system, automating the distribution and management of issues, and implement self-help capabilities as well as knowledge base.
**Call Transfer Support:**
+ Handle transferred calls to assist with escalated incidents or VIP customer support needs, ensuring a seamless escalation process.
+ Accept incoming calls regarding open tickets that are awaiting client response.
+ Manage handoffs from service management efficiently.
**Collaboration, Communication, and Customer Service:**
+ Collaborate with teammates and customers to provide clear, effective communication during issue resolution.
+ Relay critical updates promptly and professionally between technicians and customers.
+ Become an integral part of the team, serving as a role model for our IT Support Specialist I & 2 technicians.
+ Interface with all levels within the organization with tact and professionalism, especially during technical issues.
+ Utilize strong verbal communication and telephone skills to support team collaboration and effective customer interactions.
+ Demonstrate excellent customer service skills, with a focus on professionalism and problem-solving.
+ Remain calm under pressure and exhibit poise in conversations, even in the worst challenging technical situations.
+ Provide advanced troubleshooting for escalated issues within corporate office and other branch locations.
**Documentation and Standards:**
+ Ensure accurate and up-to-date documentation of system changes and issue resolution activities.
+ Consistently use change control processes to keep others informed of ongoing changes in client environments.
+ Adhere to all Standard Operating Procedures (SOPs) for tasks, functions, and organizational policies and create SOPs for future use as needed.
+ Demonstrate excellent documentation skills by providing detailed explanations of troubleshooting with screenshots to continually update ticket system knowledge base.
**Development and On-Call Rotation:**
+ Participate in continual education and skills development utilizing internal and external training programs.
+ Chart your own path for career advancement with the support of leadership.
+ Participate in the on-call rotation, providing after-hour support to end-user.
+ Perform all other duties as assigned.
**Education/Experience:**
+ Associate or bachelor's degree in computer science, information technology, or other related discipline.
+ 3-5 years of experience in tier III Help Desk or IT support environment.
+ 3-5 years of experience using a ticketing system for issue resolution.
**Skills and Competencies:**
+ Proficiency with Windows Server (2012/2016/2019/2022/2025).
+ Familiarity with virtualization, primarily Hyper-V and VMware.
+ Experience with Microsoft 365 administration and troubleshooting, including troubleshooting via PowerShell
+ Proficiency with user account troubleshooting, both local AD and Entra ID.
+ Possess a deep understanding of mail flow and diagnosing mail flow issues (Exchange knowledge is a plus).
+ Strong understanding of Azure, primarily IAAS offerings including AVD, but familiar with other core services such as storage accounts, key vaults, file shares, and Azure backup (familiarity with Azure Cloud Shell is desired).
+ Proven history of core infrastructure management and implementation (servers, networking, firewalls), with a fundamental understanding of protocols and standards. (Firewalls: Sophos, Fortinet, and Palo Alto, Networking: Velo, Aruba, Cisco).
+ Comfortable with switching, primarily utilizing CLI to complete troubleshooting and management tasks
+ Excellent with workstation troubleshooting, including Windows 10/11 and macOS.
+ In depth understanding of how DNS functions at a fundamental level, both internal and external to an enterprise network.
+ Experienced with wireless network troubleshooting (Aruba).
+ Proficiency in utilizing backup solutions (Veeam and Datto experience are desired)
+ Comfortable with executing disaster recovery to restore operations during major outages.
+ Experience creating and reviewing PowerShell scripts.
**Certification (Preferred)**
+ At least one advanced level certification is desired, (AZ-104, AZ-500, AZ-700, AZ-800/801, CCNP, FCSS, CompTIA Server+, CompTIA CySA+)
___
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Technical Support II
Salt Lake City, UT
Description
The **IT Support Specialist II** is entrusted with the vital task of implementing, administering, and supporting distributed systems, encompassing a wide array of end-user equipment, networking, Microsoft and virtualized environments, all while upholding stringent security best practices. The position involves providing level 1 & 2 technical support, addressing a diverse range of technical challenges, and ensuring the seamless operation of the organization's technological framework. The ideal candidate for this role is someone who combines a robust technical background with outstanding customer service skills and possesses a passion for fostering continuous learning and improvement within the Technical Services function.
**A**
Requirements
**Duties and Responsibilities**
Ticket Management:
+ Assess, plan, and resolve Tier 1 & 2 issues efficiently and effectively to ensure minimal disruption to business operations and end-user activities.
+ Be available for critical escalations involving site outages and perform disaster recovery as needed.
+ Follow up with IT Support Specialist I escalations and provide insight regarding resolutions
+ Deliver exceptional customer service and manage priorities effectively to ensure critical tickets are addressed and resolved within established SLAs.
+ Refine and improve service delivery by enhancing the ticketing system, automating the distribution and management of issues, and implement self-help capabilities as well as knowledge base.
Call Transfer Support:
+ Handle transferred calls to assist with escalated incidents or VIP customer support needs, ensuring a seamless escalation process.
+ Accept incoming calls regarding open tickets that are awaiting client response.
+ Manage handoffs from service management efficiently.
Collaboration, Communication, and Customer Service:
+ Collaborate with teammates and customers to provide clear, effective communication during issue resolution.
+ Relay critical updates promptly and professionally between technicians and customers.
+ Become an integral part of the team, serving as a role model for our IT Support Specialist I technicians.
+ Interface with all levels within the organization with tact and professionalism, especially during technical issues.
+ Utilize strong verbal communication and telephone skills to support team collaboration and effective customer interactions.
+ Demonstrate excellent customer service skills, with a focus on professionalism and problem-solving.
+ Remain calm under pressure and exhibit poise in conversations, even in the worst challenging technical situations.
+ Provide advanced troubleshooting for escalated issues within corporate office and other branch locations.
Documentation and Standards:
+ Ensure accurate and up-to-date documentation of system changes and issue resolution activities.
+ Consistently use change control processes to keep others informed of ongoing changes in client environments.
+ Adhere to all Standard Operating Procedures (SOPs) for tasks, functions, and organizational policies and create SOPs for future use as needed.
+ Demonstrate excellent documentation skills by providing detailed explanations of troubleshooting with screenshots to continually update ticket system knowledge base.
+ Development and On-Call Rotation:
+ Participate in continual education and skills development utilizing internal and external training programs.
+ Chart your own path for career advancement with the support of leadership.
+ Participate in the on-call rotation, providing after-hour support to end-user.
+ Perform all other duties as assigned.
**Qualifications**
Education/Experience:
+ 3-5 years of experience in a Help Desk or IT support environment.
+ 3-5 years of experience using a ticketing system for issue resolution.
+ Associate or bachelor's degree preferred: computer science, information technology, or other related discipline.
Skills and Competencies:
+ Proficiency with Windows Server (2012/2016/2019/2022/2025).
+ Familiarity with virtualization, primarily Hyper-V and VMware.
+ Experience with Microsoft 365 administration and troubleshooting, including troubleshooting via PowerShell
+ Proficiency with user account troubleshooting, both local AD and Entra ID.
+ Possess a deep understanding of mail flow and diagnosing mail flow issues (Exchange knowledge is a plus).
+ Strong understanding of Azure, primarily IAAS offerings including AVD, but familiar with other core services such as storage accounts, key vaults, file shares, and Azure backup (familiarity with Azure Cloud Shell is desired).
+ Comfortable with switching, primarily utilizing CLI to complete troubleshooting and management tasks
+ Excellent with workstation troubleshooting, including Windows 10/11 and macOS.
+ In depth understanding of how DNS functions at a fundamental level, both internal and external to an enterprise network.
+ Experienced with wireless network troubleshooting (Aruba).
+ Proficiency in utilizing backup solutions (Veeam and Datto experience are desired)
+ Comfortable with executing disaster recovery to restore operations during major outages.
+ Experience creating and reviewing PowerShell scripts.
Certification (Preferred)
+ At least one advanced level certification is desired, (AZ-104, AZ-500, AZ-700, AZ-800/801, CCNP, FCSS, CompTIA Server+, CompTIA CySA+)
___
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Our client is seeking a dynamic and experienced Technical Support Lead to manage and mentor their customer support team. This is a fully remote position, allowing you to lead and inspire from anywhere in the US. You will be responsible for overseeing daily support operations, ensuring the timely and effective resolution of customer technical issues. Your leadership will be instrumental in setting high standards for customer satisfaction and technical problem-solving. Key responsibilities include managing a team of support specialists, developing and implementing support processes and best practices, and ensuring adherence to service level agreements (SLAs). You will handle escalated technical issues, provide advanced troubleshooting guidance, and contribute to the knowledge base with comprehensive solutions. This role involves analyzing support tickets to identify trends and areas for improvement, collaborating with engineering and product teams to address recurring issues, and developing training materials for support staff. The ideal candidate possesses a Bachelor's degree in Information Technology, Computer Science, or a related field, with a minimum of 5 years of experience in technical support, including at least 2 years in a lead or supervisory role. Proven experience with helpdesk software (e.g., Zendesk, ServiceNow) and remote support tools is mandatory. Strong technical aptitude across various software and hardware platforms is required. Excellent problem-solving, analytical, and communication skills are essential for diagnosing issues and interacting with customers and team members. Leadership qualities, including the ability to motivate and guide a team, are paramount. Experience in creating and maintaining technical documentation and training materials is a significant advantage. This is an outstanding opportunity to lead a customer-focused technical support function in a fully remote capacity, contributing to customer success and operational excellence for a leading organization based out of **Salt Lake City, Utah, US**.

Our client is looking for a highly motivated and experienced Senior Technical Support Specialist to join their globally distributed, remote-first team. In this role, you will be the primary point of contact for resolving complex technical issues for our user base, ensuring a seamless and positive customer experience. You will leverage your deep understanding of software applications, hardware, and network troubleshooting to diagnose and resolve a wide range of technical problems. This position requires excellent analytical and problem-solving skills, coupled with outstanding communication abilities to effectively guide users through troubleshooting steps and provide clear explanations. Responsibilities include managing support tickets, documenting solutions, and contributing to the knowledge base. You will also collaborate with engineering and product teams to identify and report recurring issues, providing valuable feedback for product improvements. The ideal candidate will have a proven track record in providing advanced technical support, ideally within a SaaS or technology company. Experience with remote support tools, ticketing systems (e.g., Zendesk, Jira Service Desk), and CRM platforms is essential. You should be adept at managing your time effectively, prioritizing tasks, and working independently in a remote setting. We are seeking a proactive individual who is passionate about customer satisfaction and possesses a strong desire to continuously learn and adapt to new technologies. This is an excellent opportunity to join a dynamic and growing company, work with cutting-edge technology, and contribute to shaping exceptional customer support experiences from the comfort of your home office. The ability to troubleshoot complex software and hardware issues remotely is paramount.

Our client is seeking a highly skilled and customer-focused Remote Technical Support Specialist to provide exceptional support to their users. In this role, you will be the first point of contact for clients experiencing technical difficulties with software, hardware, or network issues. You will diagnose problems, provide step-by-step solutions, and guide users through resolution processes via phone, email, and chat. The ideal candidate has a strong understanding of IT systems, excellent troubleshooting abilities, and a patient, empathetic demeanor. You will be responsible for documenting support tickets, escalating complex issues to senior technicians, and contributing to the knowledge base. This is a fully remote position, demanding a proactive approach to problem-solving and the ability to work independently while maintaining high service standards. A dedicated home office and reliable high-speed internet are required.

Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to customer requests for technical assistance in a timely and professional manner.
• Diagnose and resolve technical hardware and software issues.
• Walk customers through problem-solving processes.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Identify and escalate priority issues to the appropriate internal support teams.
• Document all technical support and maintenance tasks.
• Maintain a high degree of customer service for all support queries.
• Contribute to the development of the knowledge base by creating and updating support articles.

Qualifications:

• Associate's degree in Computer Science, IT, or a related field; Bachelor's degree preferred.
• Proven experience in a technical support role, preferably in a remote capacity.
• Excellent problem-solving and troubleshooting skills.
• Strong knowledge of computer hardware, software, and networking.
• Familiarity with ticketing systems and remote support tools.
• Outstanding communication and interpersonal skills.
• Ability to explain technical concepts to non-technical users.
• Self-motivated and able to work independently with minimal supervision.
• Strong organizational skills and attention to detail.
• High-speed internet access and a dedicated, quiet workspace.

This remote opportunity allows you to work from anywhere in the US, offering flexibility and the chance to be part of a growing technology company. We offer a competitive salary and benefits package.

Our client is looking for a proactive and experienced Lead Technical Support Engineer to manage and elevate their customer support operations in Salt Lake City, Utah, US . This is a fully remote position, offering the flexibility to work from anywhere within the US. You will be responsible for leading a team of support specialists, resolving complex technical issues, and ensuring the highest level of customer satisfaction. Key responsibilities include developing and implementing support strategies, training and mentoring support staff, creating and maintaining comprehensive knowledge base articles, and acting as a point of escalation for critical customer problems. You will also analyze support trends to identify areas for product improvement and collaborate closely with engineering and product management teams to provide customer feedback. A strong understanding of cloud technologies, network infrastructure, and troubleshooting methodologies is crucial. The ideal candidate will have excellent communication, problem-solving, and leadership skills, with a demonstrated ability to manage high-pressure situations effectively. Experience with CRM systems and ticketing platforms is required. You will play a critical role in defining and refining the customer support experience, ensuring seamless operation of our client's services. This role requires a self-starter who thrives in a remote environment and is passionate about delivering exceptional service. A Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with at least 5 years of experience in technical support, is necessary.

Our client, a rapidly expanding SaaS company at the forefront of innovative technology solutions, is seeking a highly skilled and customer-centric Senior Technical Support Specialist to join their fully remote team. This role is crucial for providing advanced technical assistance, resolving complex client issues, and contributing to the overall success of their product. The ideal candidate possesses a deep understanding of software troubleshooting, exceptional problem-solving abilities, and a passion for delivering outstanding customer experiences. You will be a key player in ensuring client satisfaction and product adoption.

Responsibilities:

• Provide advanced technical support to clients via email, phone, and chat, addressing complex software-related issues.
• Diagnose and troubleshoot technical problems, including software defects, integration issues, and performance bottlenecks.
• Guide customers through step-by-step solutions to resolve their technical challenges effectively.
• Document all customer interactions, technical issues, and resolutions in the support ticketing system.
• Collaborate with engineering and product development teams to identify root causes of recurring issues and suggest product improvements.
• Develop and maintain comprehensive technical documentation, knowledge base articles, and FAQs to empower users and internal teams.
• Train and mentor junior support specialists on technical procedures and best practices.
• Escalate critical issues to appropriate teams, ensuring timely resolution and clear communication.
• Contribute to the continuous improvement of support processes and tools.
• Proactively identify potential client issues and provide preventative solutions.
• Participate in beta testing of new features and provide valuable feedback.
• Ensure high levels of customer satisfaction through timely, accurate, and empathetic support.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 4 years of experience in technical support, preferably within the SaaS industry.
• Proven expertise in troubleshooting software applications, databases, and network connectivity.
• Strong understanding of operating systems (Windows, macOS, Linux) and common productivity software.
• Excellent analytical and problem-solving skills, with the ability to think critically and creatively.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Experience with ticketing systems (e.g., Zendesk, Salesforce Service Cloud) and remote support tools.
• Ability to work independently and manage time effectively in a fully remote environment.
• Demonstrated ability to handle high-pressure situations with professionalism and patience.
• Familiarity with scripting languages or basic programming concepts is a plus.

This fully remote opportunity offers the chance to work with cutting-edge technology and make a significant impact on client success.

Job Description
**Position Purpose:**
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job Description
**Position Purpose:**
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.