178 IT Support jobs in Salt Lake City

Location:

Remote, United States

Employment Type:

FullTime

Location Type:

Remote

Department

Customer Solutions

Compensation:

$106.2K – $124.7K • Offers Equity

At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click here ( .

Overview

We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

About the Role:

We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow - whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.

What You Will Do:

• Working with customers to resolve a wide range of issues with their Confluent deployments

• Contributing to process development - we’re a small team, so we’re looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture

• Communicating with our Engineering team to provide real-time product feedback from the field

• Improving product documentation and authoring knowledge base articles

• Creating and reviewing product demos and internal tooling

• Working closely with the team behind Apache Kafka!

What You Will Bring:

• Excitement in learning about streaming data and becoming a domain expert in the Confluent Data Stream Platform

• Strong debugging skills for troubleshooting and resolving issues related to external or integrated software systems provided by third parties.

• Proficiency in Java or Scala

• Experience in diagnosing, reproducing and resolving customer issues

• Experience with Java, Databases, Cloud Object stores, Messaging systems, Cloud Functions is a plus

• Desire to make customers successful through direct interaction.

• Two out of these three:

• • Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)
• • Operational knowledge of Java applications (stack, jmap, etc.)
• • Experience with at least one mainstream distributed system (e.g. Kafka, Kafka Connect, Spark etc)

Ready to build what's next? Let’s get in motion.

Come As You Are

Belonging isn’t a perk here. It’s the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what’s possible.

We’re proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.

Job Overview

The SVP of Customer Support will lead our global Technical Support, Customer Training, and Community teams with a mandate to deliver an experience that is responsive, predictive, AI-enabled, and deeply tied to customer outcomes. Reporting to the Chief Customer Officer, this executive will define and operationalize a support strategy that reduces friction, improves resolution time, and strengthens long-term customer relationships.

You'll oversee a globally distributed organization, own P&L accountability, and collaborate cross-functionally to make support a competitive differentiator.

About Us

When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

Responsibilities

Customer Strategy & Experience

• Define and drive a modern, scalable global support strategy that proactively addresses customer needs and delivers measurable outcomes.

• Build a culture of service excellence grounded in proactive outreach, personalized engagement, and deep customer advocacy.

• Lead executive-level escalations with speed and ownership; ensure systemic issues are resolved and learnings are shared across teams.

• Develop and oversee strategies to identify and stabilize at-risk clients, with clear action plans, accountability, and follow-through.

• Use customer sentiment, support analytics, and feedback loops to shape the future of the customer journey, including product insights and roadmap influence.

Operational Excellence & Innovation

• Architect and scale a support model that balances people, process, and AI leveraging automation, deflection, and intelligent triage to improve resolution and efficiency.

• Implement and continuously improve operational frameworks, processes, and tools to support 24/7 coverage, global consistency, and productivity at scale.

• Maintain deep understanding of iCIMS products, use cases, and integrations to ensure readiness, issue prevention, and high-quality resolution.

• Partner closely with Product, Engineering, and Enablement to evolve our support stack and digital experiences.

• Monitor and optimize key metrics including customer effort, resolution time, self-service adoption, case deflection, and cost to serve.

Team Leadership & Culture

• Lead a global organization across and foster a high-performing, inclusive, and growth-minded culture.

• Hold leaders accountable to both performance and engagement metrics; ensure team members are equipped to deliver value in every customer interaction.

• Partner with HR and Talent to scale hiring, onboarding, and learning programs that align with business needs and customer expectations.

Financial & Cross-Functional Leadership

• Own and manage the Customer Support P&L, aligning budgets, forecasts, and workforce planning with company goals.

• Partner with Sales, Customer Success, Relationship Management, and Finance to ensure seamless coverage models, aligned messaging, and strong retention results.

• Translate strategic goals into operational execution plans with clear milestones, accountability, and metrics that roll up to business outcomes.

• Apply market and industry best practices to ensure iCIMS remains competitive in our customer engagement and support model.

Qualifications

• 15+ years of progressive leadership experience in global customer support or technical services roles.

• Proven track record leading and scaling global enterprise SaaS support operations, with full P&L accountability

• Deep expertise in AI-enabled support, automation, and digital transformation across the customer lifecycle

• Strong analytical and strategic skills; adept at translating data into actionable customer and business outcomes

• Demonstrated success building high-performing, inclusive teams and leading through organizational change

• Experienced cross-functional collaborator with Product, Engineering, Sales, and Finance to drive aligned, customer-centric strategies

• Exceptional communication and executive presence, with the ability to influence stakeholders at all levels

• Passion for customer advocacy and ongoing service innovation

EEO Statement

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at .

Compensation and Benefits

We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period.

The anticipated pay range for this position is $200,000-$270,000 annually. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law. Additional compensation may include bonuses or other benefits, as applicable.

Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here:

Details

Open Date 07/07/2025

Requisition Number PRN42365B

Job Title Technical Support Analyst

Working Title Technical Support Analyst

Job Grade E

FLSA Code Computer Employee

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

VP Area Academic Affairs

Department 00062 - School of Computing

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 39300 to 72700

Close Date 08/01/2025

Priority Review Date (Note - Posting may close at any time) 07/21/2025

Job Summary

Reviews, analyzes, and evaluates information technology systems operations. Determines user needs and requirements and recommends ways to improve systems. Serves as primary point of contact between users and engineering/development staff.

Responsibilities

Creating specifications for new computer builds and handling the assembly of equipment. Inventory tracking and purchasing of new equipment. Maintenance of computer hardware, equipment racks, UPS systems and power distribution equipment. Troubleshooting hardware issues, including physical networking. Creation and maintenance of related documentation.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Requires an associate degree in a related area or equivalency (one year of education can be substituted for two years of related work experience) and 2-5 years of experience in the field or in a related area.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Type Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at ( for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at ( or ( or University Human Resource Management at ( if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at:

Online reports may be submitted at oeo.utah.edu

This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

About NexHealth

Our healthcare system is frustratingly analog. When you live in a world of one-tap car rides, meal delivery, and unlimited streaming, why do you have to call to schedule an appointment with a doctor and are still handed a clipboard to fill in a form? NexHealth's mission is to accelerate innovation in healthcare. We're doing this by connecting patients, doctors, and developers. We're the first to fully automate the integration with health record systems, paving the way for a new generation of disruptive health-tech companies

Here's some of what we've accomplished:

1. $125M Series C at $1B valuation
2. Manage more than 38 million patient records
3. 100% + annual revenue growth
4. Top 10% of Inc. 5000 (2022)

Customer Success at NexHealth

Join a high-performing team driven by our mission to accelerate health-tech innovation. As a Technical Support Engineer , you will be on the front lines -helping resolve technical issues and guiding them toward more efficient, successful operations.

This role is a launchpad for broader opportunities in our fast-growing startup. You'll gain cross-functional exposure by collaborating with teams in product, engineering, account management, and onboarding. Every challenge you overcome builds the skills needed for career advancement and future leadership within our Customer Success organization.

About Our Team:

• Problem-Solving is in our DNA: We embrace complexity and thrive on solving challenging problems with innovative solutions.
• Cutting-Edge Technology: We leverage the latest AI-driven tools to support our customers and streamline internal workflows.
• Team Sport Philosophy: We all help each other with tough problems, knowing that when everybody succeeds, we all succeed. Our structure includes both individual KPIs as well as team goals to ensure collective achievement and shared success.
• Strategic Consultants: As experts on our platform, we consult with our customers and advise on best practices to improve their business operations.

What You'll Do:

Customer Engagement: Interact with customers via phone, email, and chat to understand and resolve technical inquiries and issues. Technical Troubleshooting: Engage in real-time problem solving, providing creative product solutions for medical and dental customer workflows. Product Guidance: Offer step-by-step assistance to help customers configure and make the most of our SaaS product. Training & Adoption: Deliver ad-hoc training sessions to drive product adoption and enhance operational efficiency. Consultative Support: Advise customers on best practices to improve their business operations.

What You'll Bring:

• Analytical Mindset: A passion for solving complex problems creatively.
• Experience: Minimum of 3+ years in a professional setting, bonus for technical experience.
• Startup Spirit : A strong desire to be part of a high-growth startup environment.
• Communication Skills: Excellent verbal and written communication skills with high attention to detail.
• Educational Background: BS degree from a top university (or equivalent experience).

NexHealth Values

• Solve the customer's problems, not yours When making decisions, think from the perspective of the customer. It's easy to make decisions that make our lives simpler, but not the customers.
• Do the things others are not willing to do As a Nexer, always go after the hardest problems. Pursue things at the highest quality. Move at the fastest pace.
• Take ownership Act like a founder. Own your roles, destinies, mistakes, behavior, and our mission. The buck stops with each of us - no blaming or excuses.
• Say what's on your mind, with positive intent Be direct, proactive, transparent, and frequent in your communication.
• Default trust As a Nexer, you do not have to earn trust, trust is given to you by default. If we by default trust each other, our speed of communication, feedback, information sharing, and overall improvements will be a lot faster.
• Think in first principles We first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask "why" to validate our assumptions.

Benefits

• Competitive salary plus equity
• Commuter benefits
• 401K
• Full Medical, Dental and Vision
• Unlimited PTO

Summary/Objective

The technical support associate responds to telephone, written, or Internet-based inquiries of both basic and complex technical nature supporting the company's wireless hardware and software products. Associate will be working directly with company's direct customers and various partners (OEM, VAR, SI). Analyzes both routine and non-routine problems with wireless equipment, software applications, and network performance to identify problem root cause and recommend corrective action.

Many support calls are routine but some may require deviation from traditional answers. Recommends solutions to customer questions which may require follow-up or escalation to a higher level of expertise. Handles situations which require adaptation of response or research according to unique customer situations. May orient, train, and support other Monnit employees. Maintains log of problems so recurring problems can be reported to both hardware and software engineering departments.

Job Responsibilities

- Take support calls, online chats from customers (often times multi-tasking)

- Responding to customer questions via email and ticketing system

- Following trouble shooting steps with customers to determine issues

- Updating customer accounts

- Explaining and support features about software

- Troubleshooting network issues as it pertains to specific Monnit products

- Escalating customer's issues to engineering as needed

- Write support articles as required

Skills/Qualifications

• Maintain a clean, courteous and professional demeanor
• Physically able to sit long hours in front of a computer taking phone calls
• Have great communication skills both written and verbal, and can read and write the English language well
• Have a high level of knowledge working with computers, routers, switches and cellular network
• Possess a good understanding of networking and internet addressing.
• A basic understanding of how radio frequencies work
• Have a minimum of two years previous customer service experience
• Previous call center experience, preferably in a technical support capacity
• Proficiency in typing at least 30WPM is required (you will be required to take a typing test)
• Ability to navigate software applications and operating systems
• Provide exceptional customer service
• Integrity, honesty and punctuality are expected
• Highly driven with an execution focus and strong sense of urgency

Tools Knowledge

On the job training will be provided.

Should be proficient with MS Office products (Excel, Word, PowerPoint, Outlook) and operating systems, shipping program experience such as FedEx, UPS and USPS online is beneficial but not required. Knowledge of CRMs is useful (Sales Force knowledge a plus) but not required.

Overview

At PDF Solutions, we are at the forefront of revolutionizing the semiconductor industry. Our cutting-edge technologies and data-driven solutions empower semiconductor manufacturers to achieve unprecedented levels of efficiency, quality, and innovation. By joining our team, you'll have the opportunity to work with some of the brightest minds in the industry, tackle complex challenges, and contribute to groundbreaking advancements that shape the future of technology. Headquartered in Santa Clara, California, PDF Solutions also operates worldwide in Canada, China, France, Germany, Italy, Japan, Korea, and Taiwan.

As a Technical Support Engineer, you will support a diverse set of Java applications, databases, and messaging systems that are on-prem and cloud-based. You will work in a dynamic environment with all aspects of application support, working with Fortune 500 customers located worldwide. The ideal candidate will have strong skills and proven experience debugging applications, working with global customers, multi-tasking, responding to escalations, and prioritizing tasks.

Responsibilities

• Supports existing Java, HTML, Groovy, and Python applications.
• Performs debugging, testing, and troubleshooting of existing software deployments.
• Works with the development team to fix problems that are found and assures that the product quality remains high.
• Works with architects, project management, business owners, and customers to prioritize caseloads.
• Works independently and collaborates well with others.
• Creates root cause analysis reports.
• Identifies application customizations to meet customer's needs.

Qualifications

Technical Skills:

• Java
• JavaScript
• Bash scripting
• Python
• HTML
• MySQL Database
• JSON
• XML
• LDAP
• Nagios
• TLS Certificates
• Excellent oral and written communication skills
• Linux experience Ubuntu/RHEL/CentOS
• Windows experience Server & Desktop
• Debugging multi-threaded applications
• Experience with Virtual Machine Management

Bachelor's degree in computer science, computer engineering or electrical engineering or equivalent experience

8+ years of Java experience in a production environment that is primarily focused on application support

Preferred Skills and Experience

• Familiarity with semiconductor manufacturing procedures
• Protocol knowledge (TCP, VNC, FTP, SSH)
• Security related topics like network security scanning, CVE vulnerabilities, etc.
• Network WAN
• AWS
• Salesforce experience or similar CRM

Pay Range

USD $70,000.00 - USD $82,000.00 /Yr.

Announcement

Details

Open Date
07/07/2025

Requisition Number
PRN42365B

Job Title
Technical Support Analyst

Working Title
Technical Support Analyst

Job Grade
E

FLSA Code
Computer Employee

Patient Sensitive Job Code?
No

Standard Hours per Week
40

Full Time or Part Time?
Full Time

Shift
Day

Work Schedule Summary

VP Area
Academic Affairs

Department
00062 - School of Computing

Location
Campus

City
Salt Lake City, UT

Type of Recruitment
External Posting

Pay Rate Range
39300 to 72700

Close Date
08/01/2025

Priority Review Date (Note - Posting may close at any time)
07/21/2025

Job Summary

Reviews, analyzes, and evaluates information technology systems operations. Determines user needs and requirements and recommends ways to improve systems. Serves as primary point of contact between users and engineering/development staff.

Responsibilities

Creating specifications for new computer builds and handling the assembly of equipment. Inventory tracking and purchasing of new equipment. Maintenance of computer hardware, equipment racks, UPS systems and power distribution equipment. Troubleshooting hardware issues, including physical networking. Creation and maintenance of related documentation.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead.

Minimum Qualifications

Requires an associate degree in a related area or equivalency (one year of education can be substituted for two years of related work experience) and 2-5 years of experience in the field or in a related area.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Type
Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at ( for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at ( or ( or University Human Resource Management at ( if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at:
Online reports may be submitted at oeo.utah.edu

This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

About NexHealth

Our healthcare system is frustratingly analog. When you live in a world of one-tap car rides, meal delivery, and unlimited streaming, why do you have to call to schedule an appointment with a doctor and are still handed a clipboard to fill in a form? NexHealth's mission is to accelerate innovation in healthcare. We're doing this by connecting patients, doctors, and developers. We're the first to fully automate the integration with health record systems, paving the way for a new generation of disruptive health-tech companies

Here's some of what we've accomplished:

1. $125M Series C at $1B valuation
2. Manage more than 38 million patient records
3. 100% + annual revenue growth
4. Top 10% of Inc. 5000 (2022)

Customer Success at NexHealth

Join a high-performing team driven by our mission to accelerate health-tech innovation. As a Technical Support Engineer , you will be on the front lines -helping resolve technical issues and guiding them toward more efficient, successful operations.

This role is a launchpad for broader opportunities in our fast-growing startup. You'll gain cross-functional exposure by collaborating with teams in product, engineering, account management, and onboarding. Every challenge you overcome builds the skills needed for career advancement and future leadership within our Customer Success organization.

About Our Team:

• Problem-Solving is in our DNA: We embrace complexity and thrive on solving challenging problems with innovative solutions.
• Cutting-Edge Technology: We leverage the latest AI-driven tools to support our customers and streamline internal workflows.
• Team Sport Philosophy: We all help each other with tough problems, knowing that when everybody succeeds, we all succeed. Our structure includes both individual KPIs as well as team goals to ensure collective achievement and shared success.
• Strategic Consultants: As experts on our platform, we consult with our customers and advise on best practices to improve their business operations.

What You'll Do:

Customer Engagement: Interact with customers via phone, email, and chat to understand and resolve technical inquiries and issues. Technical Troubleshooting: Engage in real-time problem solving, providing creative product solutions for medical and dental customer workflows. Product Guidance: Offer step-by-step assistance to help customers configure and make the most of our SaaS product. Training & Adoption: Deliver ad-hoc training sessions to drive product adoption and enhance operational efficiency. Consultative Support: Advise customers on best practices to improve their business operations.

What You'll Bring:

• Analytical Mindset: A passion for solving complex problems creatively.
• Experience: Minimum of 3+ years in a professional setting, bonus for technical experience.
• Startup Spirit : A strong desire to be part of a high-growth startup environment.
• Communication Skills: Excellent verbal and written communication skills with high attention to detail.
• Educational Background: BS degree from a top university (or equivalent experience).

NexHealth Values

• Solve the customer's problems, not yours When making decisions, think from the perspective of the customer. It's easy to make decisions that make our lives simpler, but not the customers.
• Do the things others are not willing to do As a Nexer, always go after the hardest problems. Pursue things at the highest quality. Move at the fastest pace.
• Take ownership Act like a founder. Own your roles, destinies, mistakes, behavior, and our mission. The buck stops with each of us - no blaming or excuses.
• Say what's on your mind, with positive intent Be direct, proactive, transparent, and frequent in your communication.
• Default trust As a Nexer, you do not have to earn trust, trust is given to you by default. If we by default trust each other, our speed of communication, feedback, information sharing, and overall improvements will be a lot faster.
• Think in first principles We first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask "why" to validate our assumptions.

Benefits

• Competitive salary plus equity
• Commuter benefits
• 401K
• Full Medical, Dental and Vision
• Unlimited PTO

**Location:**
Remote, United States
**Employment Type:**
FullTime
**Location Type:**
Remote
**Department**
Customer Solutions
**Compensation:**
$106.2K - $124.7K - Offers Equity
_At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click_ here ( _._
**Overview**
We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.
It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.
One Confluent. One Team. One Data Streaming Platform.
**About the Role:**
We're looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent's enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow - whether you're just starting out in your career or managing a large team, you'll be amazed at the magnitude of your impact.
**What You Will Do:**
+ Working with customers to resolve a wide range of issues with their Confluent deployments
+ Contributing to process development - we're a small team, so we're looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture
+ Communicating with our Engineering team to provide real-time product feedback from the field
+ Improving product documentation and authoring knowledge base articles
+ Creating and reviewing product demos and internal tooling
+ Working closely with the team behind Apache Kafka!
**What You Will Bring:**
+ Excitement in learning about streaming data and becoming a domain expert in the Confluent Data Stream Platform
+ Strong debugging skills for troubleshooting and resolving issues related to external or integrated software systems provided by third parties.
+ Proficiency in Java or Scala
+ Experience in diagnosing, reproducing and resolving customer issues
+ Experience with Java, Databases, Cloud Object stores, Messaging systems, Cloud Functions is a plus
+ Desire to make customers successful through direct interaction.
+ Two out of these three:
+ - Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)
+ - Operational knowledge of Java applications (stack, jmap, etc.)
+ - Experience with at least one mainstream distributed system (e.g. Kafka, Kafka Connect, Spark etc)
**Ready to build what's next? Let's get in motion.**
**Come As You Are**
Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible.
We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.