101 IT Support jobs in Santa Barbara

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $20.00 - $22.00

Umbra builds next-generation space systems that observe the Earth in unprecedented fidelity.

Our mission: Deliver global omniscience.

To stay ahead of climate change, geopolitical risk, and other major crises and issues, we need a global understanding of what is changing, where, and how fast. Umbra provides easy access to the highest quality commercial satellite data available, which is an indispensable tool for the growing number of organizations monitoring the Earth. We empower our customers to create solutions that inform, inspire, and address our planet's most pressing needs. We're helping to create a brand-new industry that has never meaningfully existed before.

Umbra is seeking an organized and proactive Product Support Specialist to join our Remote Sensing business unit. This role is essential to the smooth and effective operation of the Product team, with responsibilities including managing product support workflows, triaging technical issues, maintaining documentation, and enhancing the overall product experience for internal stakeholders and customers.

You'll collaborate closely with Product team members, Business Development, Engineering, Operations, and Customers to continuously improve internal product processes and deliver an exceptional product experience. This position plays a critical role in scaling the product team's impact, enabling faster issue resolution, stronger cross-functional collaboration, and more efficient product delivery, helping Umbra deliver high-value, high-quality remote sensing products to a global customer base.

Our aim is to hire this position to work in Umbra's Santa Barbara, CA or Arlington, VA office.

Key Responsibilities

• Act as the first line of response for inbound product support requests.

• Triage and track issues, escalate to Engineering, Operations, or Product as needed, and ensure timely resolution and communication.

• Maintain and update product documentation, FAQs, and internal knowledge bases.

• Help track recurring bugs or customer pain points and surface insights to the product team.

• Assist with internal operations and engineering including product feature requirements definition, product backlog hygiene, product development progress reporting, and product development blocker removal.

• Support new product feature launches with checklist coordination, internal comms, and documentation updates.

• Assist Product Team with customer training preparation and documentation.

• Continuously identify ways to improve the efficiency and visibility of the product support process.

• Flexible Time Off, Sick, Family & Medical Leave

• Medical, Dental, Vision, Life, LTD, STD (employer funded)

• Vol Life, Critical Illness, Accidental, Hospital Indemnity, Pet Insurance (employee funded)

• 401k with 3% non-elective company contribution

• Stock Options

• Free Parking

• Free lunch daily in office

Umbra is an Equal Opportunity Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Employment Eligibility Verification

In compliance with federal laws, all hired persons will be required to verify their identity and eligibility to work in the United States by completing the required Employment Eligibility Verification Form (I-9 Form) upon hire.

ITAR/EAR Requirements

This position may include access to technology and/or data that is subject to U.S. export controls pursuant to ITAR and EAR. To comply with federal export controls, all persons hired must be a U.S. citizen, U.S. national, U.S. lawful permanent resident, refugee or asylee as defined by 8 U.S.C. § 1324b(a)(3), or must otherwise be eligible to obtain the required authorizations from the U.S. Department of State and/or U.S. Department of Commerce as applicable.

Pay Transparency

This job posting may cover multiple career levels. To ensure greater transparency, we provide base salary ranges for all roles, regardless of location. Our standard pay ranges are based on the role's function and level, benchmarked against similar growth-stage companies. Compensation may vary based on geographical location, as certain regions may have different cost-of-living factors. The final offer will also be influenced by the candidate's skills, responsibilities, and relevant experience.

Compensation Range

The Compensation Range for this role is $65,000 - $80,000 DOE.

Required Qualifications

• One or more years of experience in a customer-facing support or product operations role, ideally in a geospatial, aerospace, or tech company.

• Proficiency with support platforms and CRM tools (e.g., HubSpot, Jira, Confluence).

• Strong organizational skills with attention to detail and follow-through.

• Excellent written and verbal communication skills, especially in technical or semi-technical contexts.

• Comfortable collaborating across multiple teams (Engineering, Operations, Product, Business Development and Customers).

Desired Qualifications

• Familiarity with geospatial and satellite imagery workflows.

• Experience with synthetic aperture radar (SAR) or other remote sensing technologies.

• Basic experience working with APIs and understanding data delivery pipelines.

• Experience supporting government or commercial clients in a technical product environment.

California MENTOR, a member of the Sevita family, provides services for adults and children with intellectual and developmental disabilities and other complex challenges, including autism spectrum disorders. Please note: This role requires proof of C Support, Professional, Technology, Development

Mentor Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You’ll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived. Looking for a second job? We’ve got the perfect role for you! Part-Time Direct Support Professional (DSP) – $18.04/hour Schedule: Flexible shifts Would you like to make a positive difference in the lives of others? Join our mission. Based in community settings, within a program, and working closely with our clinical staff to support therapeutic and behavioral plans, DSPs provide assistance and strategies to the individuals we serve to live as independently as possible. Transportation and support out in the community: outings/field trips, medical appointments, and shopping Assist with daily living skills including meal preparation and assist with medication administration Provide guidance on a range of developmental goals from community participation, household budgeting, exercise, nutrition, and supporting vocational responsibilities Support persons served with living skills such as personal hygiene, grooming, and/or bathing and toileting Assist individuals we serve to redirect agitated or aggressive behaviors Qualifications: High School Diploma or GED Must be minimum of 18 years of age Six months of experience in human services preferred Valid driver’s license in good standing Access to a registered vehicle with proof of insurance Successful clearance of background checks A reliable, responsible attitude A compassionate approach and a commitment to quality in everything you do Why Join Us? Full, Part-time, and As Needed schedules available Full compensation/benefits package for full-time employees. 401(k) with company match Paid time off and holiday pay Rewarding work, impacting the lives of those you serve, working alongside a great team of coworkers. Enjoy job security with nationwide career development and advancement opportunities. We have meaningful, energizing, and rewarding work for you – come join our team – Apply Today!Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face. We’ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.

Bruker is one of the world's leading analytical instrumentation companies enabling scientist to make breakthrough discoveries and develop new application that improve the quality of human life. Our high-performance products and high-value life science and diagnostic solutions are trusted by leading businesses, institutes, and scientists worldwide. Today, more than 9,700 employees at over 90 locations are working on this permanent challenge to make the world a better place.

The Sr. Product Support Engineer L3 for our AFM and nanoIR products is a key technical role within the support organization of Bruker Nano Surfaces and Metrology "BNSM" Division. This position is responsible for the support and training deliverables for new product introduction and sustaining product life cycle of AFM and nanoIR instrumentation and accessories. In addition, this position provides direct instrumentation and user training support as well as escalation support for our internal support organization. Individual must be customer focused with a strong technical background enabling our customers to maintain their instrumentation at peak performance and effectively use our AFM and NanoIR instrumentation for scientific applications.

ESSENTIAL FUNCTIONS:

1. 30%: Empower customers to optimize performance of their Bruker instrument through support and instruction including but not limited to:

a. Install and qualify AFM and NanoIR instrument, upgrade, and/or accessory

b. Teaching theory of operation and training across a vast technical range of users on instrument operation and applications

c. Demonstration of instrument ability on non-standard samples

d. Provide user and customer specific post-sale application support

e. Test, develop, and optimize application protocols

2. 30%: Work directly with customers to diagnose instrument, user, and training issues including but not limited to

a. Diagnose, test, develop, optimize, communicate, and execute the most efficient solution plan for complex electro mechanical hardware/software instrument issues, user issues, and training issues.

b. Optimize instrument and/or accessory performance to meet specification.

c. Create and maintain record of activity in support database

d. Author application notes, user/applications procedures, and user/applications training material

3. 20%: Independent ownership to execute analysis, provide recommendations, and own the execution of the service deliverables for both New Product Introduction (NPI) and through the Product Life Cycle (PLC) for our AFM and NanoIR instrumentation. Service deliverables include but are not limited to:

a. Design for Service DfS (diagnostics/maintainability/KPIs) recommendations and cross functional alignment in phase 1 and 2 and continue to provide rapid and effective feedback through release and until DfS targets obtained.

b. Field Replaceable Unit (FRU) strategy and implementation: remove and replace (R&R) level for customer, field, and regional repair. Cost analysis, pricing, and service stock recommendations.

c. Create, author, test, and publish service documentation including but not limited to: field installation and user training procedures, acceptance checklists, functional descriptions, interconnect diagrams, remove and replace procedures, troubleshooting guides, technical support bulletins, teaching and training collateral and other technical documentation needed to provide comprehensive post-sale support

d. Create, author, test, and optimize customer facing and internal teaching and training curriculum, develop and author training collateral (presentation, videos, webinar, technical guides), deliver training courses, lab sessions, administer both written and lab tests, and manage service engineer certification for assigned instrument or group of instruments and application modules

e. Analysis of support activity, identification, and solution plan recommendation for improvement opportunities

f. Analysis of impact, recommendation, & service implementation of Engineering Change Orders (ECOs)

g. Recommend definition, develop, & implement effective end of manufacturing and obsolescence support strategy

4. 20%: Primary technical liaison between factory and field. Provide system level escalation support for a specific instrument or group of instruments including but not limited to technical leadership, test, analysis, collaboration with engineering or other cross-functional partner, corrective actions, on-site execution, and effective communication which includes presentation material both internal to team as well as cross functionally.

ADDITIONAL RESPONSIBILITIES:

* Other duties as assigned

ENVIRONMENTAL REQUIREMENTS:

* 40% travel both domestically and internationally on short notice

* Able to work in Government sites, cleanroom, production floor, & laboratory environments

* Must have & maintain valid driver's license

KNOWLEDGE, SKILLS, AND ABILITIES:

Demonstrated proficiency in Atomic Forces Microscopy and/or NanoIR. Experience with IR laser and combined AFM/IR and SSNOM microscopes is desired. Customer focused, passionate about science and technology, and eager to enable customers with Bruker technology. Demonstrated excellent analytical capability, theoretical understanding of physics, working knowledge of electronics, mechanics, control systems, computers, networking, and common tooling such as oscilloscope, multi-meter, etc. to be an effective problem solver of complex system and product user issues. Demonstrated ability to install, qualify and be a trainer and technical resource that effectively empowers our customers and internal team for complex electro-mechanical instrumentation. Demonstrated ability to author technical publications and training material. Demonstrated ability to provide clear, logical, and effective communication. Demonstrated ability to develop, communicate, implement, and execute assigned project including achieving required deliverables on time.

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

Minimum PhD in scientific or engineering field from accredited university or college, or Master's degree in scientific or engineering field from accredited university or college with 3 year relevant experience, or Bachelor's degree in scientific or engineering field from accredited university or college with 5 year relevant experience.

At Bruker, the base salary is part of our total compensation. The estimated base salary range for this full-time position is between $76,500 and $137,000 and provides an opportunity to progress as you grow and develop within a role. The base salary for the role will depend on several job-related factors, including, but not limited to, education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge, and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits, including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.

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