209 IT Support jobs in Selden

Advanced Technical Support Specialist

06610 Bridgeport, Connecticut Cornerstone OnDemand

Posted 10 days ago

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Job Description

The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy, collaborative, accountable, respectful, and innovative. They are responsible for resolving the most critical and complex issues with the Cornerstone product. The Specialist will utilize their knowledge, expertise, and exceptional soft skills to understand the customer and interpret their needs to ensure they are achieving maximum value from Cornerstone.

In this role you will.

  • Respond to customer cases in line with service level objectives.

  • Identify and resolve issues and proactively perform mitigation assessments to prevent issues from recurring.

  • Approach each case with a goal of ensuring Cornerstone products are performing at an optimal level by addressing any underlying or additional problems uncovered during each customer engagement.

  • Research and replicate difficult configuration, compatibility or product defect issues and document the results of your investigation.

  • Manage customer and internal communications with, both written and on calls.

  • Drive full resolution of cases and escalated cases with limited oversight or direction.

  • Act as a mentor and advisor to other members of the Global Technical Support Team

  • Maintain an advanced understanding of the Cornerstone product portfolio, be the Subject Matter Expert.

  • Create knowledge articles and lead knowledge sharing initiatives.

You have what it takes if you have.

  • Bachelor's degree in computer science, information systems, or equivalent experience required. Experience supporting LMS, HRIS, LXP, etc. is a plus

  • Minimum of 5 years' experience in a technical customer support role. Preferably with enterprise SaaS solutions.

  • Excellent written and verbal communication skills are required, including the ability to communicate technical concepts clearly and effectively.

  • Experience leading major Enterprise incidents/situations using escalation Management guidelines to engage support, product managers, engineering teams and other teams.

  • Ability to communicate technical information proficiently with internal and external stakeholders, including C-level executives and Engineering leaders.

  • The ability to communicate confidently and clearly on conference calls, in meetings, and via email, at all levels of the organization is essential.

  • Strong organizational skills with the ability to manage multiple tasks simultaneously.

  • Customer focus and ownership, use of own initiative, and a proactive approach to work.

  • Ability to facilitate conversations with large groups of remote people.

  • Ability to maintain calm during stressful situations.

  • Ability to translate technical incidents into business terms.

  • Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment

  • Consideration for privacy and security obligations

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at

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Project Support Specialist

11790 Stony Brook, New York Stony Brook University

Posted today

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Job Description

Project Support Specialist

Required Qualifications (as evidenced by an attached resume):

US board certified, or a board eligible anatomic pathologist, or a pathology resident or fellow.

Preferred Qualifications:

Knowledge of Stony Brook University Systems and processes.

Brief Description of Duties:

The position will encompass generation of a variety of types of information needed to train AI models designed to emulate how expert Pathologists go about exploring whole slide images with the goal of developing teaching tools and clinical decision support.

Duties:

  • The segmentation and labeling specific whole slide image regions and patches.

  • Generation and validation of verbal descriptions of whole slide images, regions and patches.

  • Generation of whole slide imaging traversal data linked with narration data.

  • Other duties as assigned.

Special Notes:

The Research Foundation of SUNY is a private educational corporation. Employment is subject to the Research Foundation policies and procedures, sponsor guidelines and the availability of funding. FLSA Non-Exempt position, eligible for the overtime provisions of the FLSA.

For this position, we are unable to sponsor candidates for work visas.

Resume/CV and cover letter should be included with the online application.

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at ( or visit OEA ( .

In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here ( .

Visit our WHY WORK HERE ( page to learn about the total rewards we offer.

SUNY Research Foundation: A Great Place to Work. (

The starting salary range (or hiring range) to be offered for this position is noted below, it represents SBU's good faith and reasonable estimate of the range of possible compensation at the time of posting.

#LI-SA1

Job Number: 2500411

Official Job Title: : Project Support Specialist

Job Field : Administrative & Professional (non-Clinical)

Primary Location : US-NY-Stony Brook

Department/Hiring Area: : Biomed. Informatics

Schedule : Per Diem

Shift : Variable Shift Hours: : 8:30am-5:00pm :

Posting Start Date : Jul 25, 2025

Posting End Date : Aug 15, 2025, 11:59:00 PM

Salary: : $100 an hour

Appointment Type: : Regular

Salary Grade: : N11

SBU Area: : The Research Foundation for The State University of New York at Stony Brook

Req ID: 2500411

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Educational Support Specialist

11729 Deer Park, New York The Learning Experience

Posted 7 days ago

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Job Description

Benefits:

  • Childcare Benefits
  • 401(k) with matching contributions
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Free meals & snacks
  • Health insurance
  • Advancement opportunities
  • Tuition reimbursement
  • Vision insurance
  • Wellness resources

As an Educational Support Specialist at The Learning Experience, you will be an integral part of promoting joy and growth in children's lives. Your role will focus on delivering impactful experiences that enhance the development of children and support their families.

Compensation: $17.50 - $19.00 per hour, based on experience and qualifications. Compensation includes a variety of benefits such as health coverage, paid time off, childcare discounts, and opportunities for professional development.

Core Attributes:

  • Passion for Impact: A genuine enthusiasm for nurturing children's happiness and development.
  • Growth Mindset: A steadfast belief in every child's potential and a desire to cultivate a lifelong passion for learning.

Role Responsibilities:

  • Classroom Leadership: Collaborate closely with teachers to create an engaging, welcoming environment for children to explore and learn.
  • Curriculum Implementation: Assist in delivering the L.E.A.P. Curriculum®, customizing your approach based on the unique needs of Infants, Toddlers, or Preschool children.
  • Safety First: Prioritize a nurturing atmosphere where children are safe and can flourish.
  • Family Communication: Support teachers in keeping parents informed about their child's progress through mobile apps and face-to-face interactions.
  • Center Collaboration: Work collaboratively with all staff to achieve goals related to retention, enrollment, and engagement.
  • Relationship Builder: Foster positive relationships with families and coworkers to create an environment where play and learning thrive together.

Qualifications:

  • Educational Background: High School Diploma/GED is required; coursework in Early Childhood Education preferred.
  • Minimum Age: At least 18 years old.
  • Experience: Prior experience in childcare or a strong passion for early childhood education is highly desirable.
  • State Compliance: Must meet state-specific requirements for the role.
  • Fulfill all state and federal criteria including immunizations, physical exams, and mandatory health and safety training.

Caregiving Skills:

  • Demonstrate sound judgment and the ability to identify and mitigate potential risks in a childcare setting.
  • Ensure children’s safety and meet daily needs, such as diapering, grooming, and feeding.
  • Model and promote strong social skills including effective communication and conflict resolution.
  • Keep children actively engaged and entertained with age-appropriate activities.
  • Exhibit patience, composure, and professionalism at all times.

Physical Resilience:

  • Ability to stand and walk for extended periods without significant discomfort.
  • Capable of safely lifting and carrying objects weighing up to 40 pounds.
  • Engage in activities like reaching, stretching, climbing, and balancing.
  • Maintaining supervision through sight and sound is essential.
  • Frequent outdoor work in temperatures ranging from 20°F to 95°F is required.
  • Maintain a high level of mental and physical alertness to effectively perform job functions.

The physical demands require meeting specific criteria to successfully fulfill the role. Reasonable accommodations can be provided with proper documentation.

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Customer Support Specialist

11782 Sayville, New York LHH Recruitment Solutions

Posted 8 days ago

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Job Description

Job Title: Temporary Customer Support Specialist
Location: Sayville, NY
Schedule: Monday-Friday, 8:30 AM-5PM - full time onsite
Pay Rate: $26-28/hour; dependent on experience
Potential for Permanent Hire: Yes
About the Role

We are seeking a proactive and detail-oriented Temporary Customer Support Specialist to join our dynamic team. The position offers the potential to become permanent, depending on performance and business needs.
Key Responsibilities
  • Provide high-quality customer support in a fast-paced, account management-style environment
  • Handle inbound and outbound phone communications with professionalism and clarity
  • Perform data entry, manage customer records, and ensure timely follow-ups
  • Collaborate with internal teams to resolve customer issues efficiently
  • Maintain accurate documentation and utilize MS Office tools for daily tasks
Must-Have Qualifications
  • Strong phone and computer skills
  • Excellent follow-up and organizational abilities
  • Experience working in a high volume environment
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Ability to remain calm and effective under pressure
  • A positive, solution-oriented temperament
  • Knowledge of electronics or mechanical aptitude is a strong plus
Pay Details: $0.00 to 23.00 per hour

Search managed by: Clare Rant

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
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Project Support Specialist

11790 Stony Brook, New York Stony Brook Medicine

Posted 8 days ago

Job Viewed

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Job Description

Required Qualifications (as evidenced by an attached resume):
US board certified, or a board eligible anatomic pathologist, or a pathology resident or fellow.

Preferred Qualifications:
Knowledge of Stony Brook University Systems and processes.

Brief Description of Duties:
The position will encompass generation of a variety of types of information needed to train AI models designed to emulate how expert Pathologists go about exploring whole slide images with the goal of developing teaching tools and clinical decision support.

Duties:
  • The segmentation and labeling specific whole slide image regions and patches.
  • Generation and validation of verbal descriptions of whole slide images, regions and patches.
  • Generation of whole slide imaging traversal data linked with narration data.
  • Other duties as assigned.


Special Notes:
The Research Foundation of SUNY is a private educational corporation. Employment is subject to the Research Foundation policies and procedures, sponsor guidelines and the availability of funding. FLSA Non-Exempt position, eligible for the overtime provisions of the FLSA.

For this position, we are unable to sponsor candidates for work visas.

Resume/CV and cover letter should be included with the online application.

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at ( or visit OEA.

In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here.

Visit our WHY WORK HERE page to learn about the total rewards we offer.

SUNY Research Foundation: A Great Place to Work.

The starting salary range (or hiring range) to be offered for this position is noted below, it represents SBU's good faith and reasonable estimate of the range of possible compensation at the time of posting.

#LI-SA1
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Dental Support Specialist

11901 Riverside, New York Sun River Health

Posted 10 days ago

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Job Description

Sun River Health is dedicated to providing comprehensive primary, preventative, and behavioral health services to everyone, regardless of insurance status or ability to pay, with a special focus on underserved and vulnerable populations. We are currently seeking a full-time Dental Support Specialist to join our team. This rewarding role is vital to our mission and is based in Riverhead.

As a Dental Support Specialist, you will play an essential role in assisting Dentists and Hygienists while ensuring the operatory is prepared for patient treatments. You will be responsible for various tasks that align with our high standards of care.

Key Responsibilities:

  • Check in patients and promptly notify the provider of their arrival.
  • Monitor and update patient charts, ensuring accurate records of visits and treatments.
  • Process and document radiographs as directed by the dentist or hygienist.
  • Assist in providing care for patients, adhering to infection control standards and guidelines.
  • Maintain and organize dental supplies and instruments within the operatory.
  • Oversee dental laboratory processes, including checking in lab cases and maintaining logs.
  • Conduct regular maintenance procedures for sterilization equipment.
  • Record appointment data to effectively track dental statistics, including no-shows and cancellations.

Qualifications:

  • Minimum Education: High School Diploma or GED required.
  • Preferred Education: Completion of a Vocational/Technical School or Diploma Program.
  • Experience: 0-1 year in a dental assisting role preferred.
  • Special Skills: Bilingual in English and Spanish (both written and oral) is a plus.

The hourly pay range for this position is $20.50 - $22.00.

At Sun River Health, we are committed to equal employment opportunities, respecting each individual's background and abilities. We ensure that applicants with disabilities can perform the essential functions of the job with reasonable accommodations.

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Research Support Specialist

11794 Stony Brook, New York Stony Brook University

Posted today

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Job Description

Research Support Specialist
**Required Qualifications (as evidenced by an attached resume):**
**Bachelor's degree (foreign equivalent or higher) in biology, biochemistry or a related biological science. Experience in kidney and/or cellular metabolism laboratory research. Experience in culturing human cells in vitro.**
**Preferred Qualifications:**
Experience in immunostaining, Western blotting, PCR and qPCR. Experience in Seahorse live cell metabolic assays. Experience in analysis of mouse tissues. Computer skills for scientific analysis (e.g. R studio, GraphPad Prism).
**Brief Description of Duties:**
We are seeking a research support specialist to join the lab of Dr Sian Piret in the Division of Nephrology and Hypertension within the Department of Medicine at Stony Brook University. Our lab is focused on understanding mechanisms of acute kidney injury (AKI) and transition to chronic kidney disease (CKD). Specifically, we are studying transcriptional control of kidney proximal tubular cell metabolism and mechanisms of DNA damage repair. We use in vitro and in vivo models, including live cell metabolic assays and transgenic models. The successful applicant will assist the Principal Investigator in the experiments and data analysis. The incumbent will conduct research and ensure that all experiments are appropriately conducted following the policies and procedures of Stony Brook University. The successful applicant will have laboratory skills, with a willingness to learn new techniques, and high attention to detail. They will have an ability to work independently, including in problem solving, as well as within a team.
**Duties:**
+ Perform DNA and RNA purification, PCR, qPCR, Western blotting and immunostaining
+ Perform data analysis and library research
+ Assist with lab organization, order lab supplies and maintain supply inventory
+ Other duties as assigned
**Special Notes:**
**The Research Foundation of SUNY is a private educational corporation. Employment is subject to the Research Foundation policies and procedures, sponsor guidelines and the availability of funding. FLSA Non-Exempt position, eligible for the overtime provisions of the FLSA.**
**For this position, we are unable to sponsor candidates for work visas.**
**Resume/CV and cover letter should be included with the online application.**
**_Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws._**
**If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at ( or visit OEA ( .**
**_In accordance with the Title II Crime Awareness and Security Act_** **a** **_copy of our crime statistics can be viewed_** **here ( **_._**
**Visit our** **WHY WORK HERE** **page to learn about the** **total rewards** **we offer.**
**SUNY Research Foundation: A Great Place to Work. ( starting salary range (or hiring range) to be offered for this position is noted below, it represents SBU's good faith and reasonable estimate of the range of possible compensation at the time of posting.**
**Job Number:** 2502957
**Official Job Title:** : Research Support Specialist
**Job Field** : Administrative & Professional (non-Clinical)
**Primary Location** : US-NY-Stony Brook
**Department/Hiring Area:** : Medicine / Nephrology
**Schedule** : Full-time
**Shift** : Day Shift **Shift Hours:** : 8:30am - 5:00pm :
**Posting Start Date** : Jul 30, 2025
**Posting End Date** : Aug 13, 2025, 11:59:00 PM
**Salary:** : $38,000-$50,000
**Appointment Type:** : Regular
**Salary Grade:** : N11
**SBU Area:** : The Research Foundation for The State University of New York at Stony Brook
**Req ID:** 2502957
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Research Support Specialist

11794 Stony Brook, New York Stony Brook University

Posted today

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Job Description

Research Support Specialist
**Required qualifications (as evidenced by an attached resume):**
Bachelor's degree (foreign equivalent or higher). At least three (3) months of prior employment, internship, and/or volunteer work in a research laboratory involving human subjects.
**Preferred Qualifications:**
Degree field relevant to human subjects research: e.g., Psychology, Cognitive Science, Biomedical Engineering. At least six (6) months of prior employment, internship, and/or volunteer work in a research laboratory involving human subjects. Experience involving direct interaction with psychiatric or neurological patient populations. Experience working in a hospital or medical center setting. Experience with data collection and management for human subjects research purposes. Lab experience with brain imaging and/or brain stimulation as a research tool. Experience with preparation of regulatory materials (e.g., IRB, grant progress reports). Experience with purchasing, and/or budget management and reconciliation.
**Brief Description of Duties:**
The Research Support Specialist (RSS) will support behavioral (e.g., laboratory tasks, specimen collection), brain imaging (e.g., MRI, PET, EEG, etc.), and/or neuromodulation (e.g., rTMS) clinical research studies of patients with psychiatric disorders and healthy individuals. The RSS will directly interact with study participants (and occasionally participant collaterals), scanner technicians, and other research and clinical personnel (principal investigators, MDs, etc.). The RSS will also recruit and screen study participants and accompany participants to MRI and PET scans and/or TMS sessions as applicable, during which they will run multiple behavioral and imaging tasks as well as collect study-related information. Travel to treatment facilities and clinics for patient recruitment or onsite study procedures may be required occasionally. The RSS will set up and utilize computers and other specialized research equipment. The RSS will also maintain the integrity of collected data in an electronic database and provide reports to the PI as needed, update the study protocol documents when required, manage medical charts, and ensure compliance with all Institutional Review Board policies. The successful incumbent must have excellent interpersonal, organizational, and time-management skills. They will also have a passion for research and dedication to complying with all applicable regulatory requirements.
**Duties:**
+ Conduct onsite study procedures with patients and healthy controls.
+ Recruit, screen, and schedule research participants.
+ Maintain study charts for ensuring IRB compliance.
+ Maintain collected data in an electronic database.
+ Help maintain a federal funded study budget with respect to participant payments, receipt reconciliation, Principal Investigator travel, and ordering study supplies.
+ Assist in managing volunteer research assistants.
+ Other duties as assigned.
**Special Notes:**
The Research Foundation of SUNY is a private educational corporation. Employment is subject to the Research Foundation policies and procedures, sponsor guidelines and the availability of funding. FLSA Non-Exempt position, eligible for the overtime provisions of the FLSA.
For this position, we are unable to sponsor candidates for work visas.
Resume/CV and cover letter should be included with the online application.
**_Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws._**
If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at ( or visit OEA ( .
_In accordance with the Title II Crime Awareness and Security Act_ a _copy of our crime statistics can be viewed_ here ( _._
Visit our WHY WORK HERE ( page to learn about the **total rewards** we offer.
SUNY Research Foundation: A Great Place to Work. ( starting salary range (or hiring range) to be offered for this position is noted below, it represents SBU's good faith and reasonable estimate of the range of possible compensation at the time of posting.**
**Job Number:** 2503077
**Official Job Title:** : Research Support Specialist
**Job Field** : Administrative & Professional (non-Clinical)
**Primary Location** : US-NY-Stony Brook
**Department/Hiring Area:** : 67007700- Psychiatry and Behavioral Health
**Schedule** : Full-time
**Shift** : Day Shift **Shift Hours:** : 9am-5pm :
**Posting Start Date** : Aug 6, 2025
**Posting End Date** : Aug 20, 2025, 11:59:00 PM
**Salary:** : $38,000-$45,000
**Appointment Type:** : Regular
**Salary Grade:** : N11
**SBU Area:** : The Research Foundation for The State University of New York at Stony Brook
**Req ID:** 2503077
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Project Support Specialist

11794 Stony Brook, New York Stony Brook University

Posted today

Job Viewed

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Job Description

Project Support Specialist
**Required Qualifications (as evidenced by an attached resume):**
US board certified, or a board eligible anatomic pathologist, or a pathology resident or fellow.
**Preferred Qualifications:**
Knowledge of Stony Brook University Systems and processes.
**Brief Description of Duties:**
The position will encompass generation of a variety of types of information needed to train AI models designed to emulate how expert Pathologists go about exploring whole slide images with the goal of developing teaching tools and clinical decision support.
**Duties:**
+ The segmentation and labeling specific whole slide image regions and patches.
+ Generation and validation of verbal descriptions of whole slide images, regions and patches.
+ Generation of whole slide imaging traversal data linked with narration data.
+ Other duties as assigned.
**Special Notes:**
The Research Foundation of SUNY is a private educational corporation. Employment is subject to the Research Foundation policies and procedures, sponsor guidelines and the availability of funding. FLSA Non-Exempt position, eligible for the overtime provisions of the FLSA.
For this position, we are unable to sponsor candidates for work visas.
Resume/CV and cover letter should be included with the online application.
**_Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws._**
If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at ( or visit OEA ( .
_In accordance with the Title II Crime Awareness and Security Act_ a _copy of our crime statistics can be viewed_ here ( _._
Visit our WHY WORK HERE ( page to learn about the **total rewards** we offer.
SUNY Research Foundation: A Great Place to Work. ( starting salary range (or hiring range) to be offered for this position is noted below, it represents SBU's good faith and reasonable estimate of the range of possible compensation at the time of posting.**
**#LI-SA1**
**Job Number:** 2500411
**Official Job Title:** : Project Support Specialist
**Job Field** : Administrative & Professional (non-Clinical)
**Primary Location** : US-NY-Stony Brook
**Department/Hiring Area:** : Biomed. Informatics
**Schedule** : Per Diem
**Shift** : Variable **Shift Hours:** : 8:30am-5:00pm :
**Posting Start Date** : Jul 25, 2025
**Posting End Date** : Aug 15, 2025, 10:59:00 PM
**Salary:** : $100 an hour
**Appointment Type:** : Regular
**Salary Grade:** : N11
**SBU Area:** : The Research Foundation for The State University of New York at Stony Brook
**Req ID:** 2500411
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Recovery Support Specialist

11717 Brentwood, New York Phoenix House

Posted 3 days ago

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Job Description

**Recovery Support Specialist**
**Job Details**
**Job Location**
Brentwood CR PROS - Brentwood, NY
**Position Type**
Part Time
**Education Level**
High School or GED Equivalent
**Salary Range**
$17.78 - $23.00 Hourly
**Travel Percentage**
None
**Job Shift**
Evening
**Job Category**
Nonprofit - Social Services
**Description**
**SUMMARY**
Under the supervision of the Program Director/Recovery Support Manager, an entry-level position that provides operational support to facilitate the delivery of optimal clinical services to patients.
**ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.** **Other duties and responsibilities may be assigned.**
+ Ensures that patients adhere to the day-to-day program schedule, tracking attendance as required.
+ Monitors participation in program events and activities.
+ Conducts and documents appropriately room/bed checks (minimally every thirty minutes) to ensure resident safety and presence.
+ Conducts routine facility checks to ensure facility safety and security.
+ Reviews client property/items upon admission or receipt to ensure compliance with facility and program rules.
+ Conducts contraband searches and drug screen analysis administration in accordance with policies and procedures.
+ Assumes lead duties for shift(s) as assigned, which includes ensuring that the program schedule is followed, all duties are assigned and completed by team during the shift and critical incidents are reported to the Manager on Call and appropriately documented.
+ Mentor patients towards success in program including but not limited to behavior modification, program rules, schoolwork, job responsibilities and appropriate social interactions with peers, family, and staff.
+ Provides safe, timely, and supervised transportation of patients to off-site appointments or activities as needed.
+ Maintains accurate documentation in staff log, incident reports, facility forms, and/or other reports in a timely manner in accordance with policies, procedures, and regulations.
+ Assist with filing and data-entry.
+ Participates and facilitates the occurrence of shift change. Ensures that all occurrences/incidents are documented appropriately, facility and cabinets are secure, supplies are stocked for next shift, and that all keys and other property are accounted.
+ Attends and participates in staff meetings as needed. Provides essential information to counseling staff on client utilization of concepts, work on treatment plan goals, skill development, etc.
+ Assist in the medication room, as needed.
**OVERNIGHT SHIFT CAVEAT**
+ Makes hourly tours of the facility, recording all pertinent activity.
+ Manages after hours incidents and emergencies, as required, notifying the appropriate staff.
+ Coordinates and facilitates all scheduled nighttime activities (i.e., fire drill, evacuation, etc.)
+ Completes room-to-room headcounts three times each night.
+ Conducts routine facility checks to ensure facility safety and security.
**COMPETENCIES (KSA's)**
+ Ethical Practices
+ Judgment
+ Rapport Building
+ Emotional Intelligence
+ Empathy
+ Professional Boundaries
+ Global and Cultural Awareness
+ Critical Evaluation
+ Problem Solving
+ Decision Making
+ Communication
+ Teamwork
+ Crisis Management
+ Technical Capacity
**Qualifications**
**R** **EQUIRED EDUCATION**
+ High School diploma or equivalent required
**LICENSES/CERTIFICATIONS**
+ Credentialed Alcoholism and Substance Abuse Counselor - Trainee (CASAC-T) in good standing
**REQUIRED EXPERIENCE**
+ Minimum two years' experience working in a substance use disorder treatment setting, including working with patients with co-occurring disorders
**WORK ENVIRONMENT**
+ This job operates in an indoor office environment. This role routinely uses standard office equipment such as computers, phones and photocopiers.
**PHYSICAL DEMANDS**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
+ Regularly required to sit, use hands to type, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.
+ Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 20 pounds.
Phoenix House is an Equal Opportunity Employer providing equality of opportunity to all who are protected against discrimination by law, regulation or executive order, including veterans and individuals with disabilities. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Click to learn more.
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  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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