1145 IT Support jobs in Staten Island

• Overseeing the development and installation of new networking and computing infrastructures.
• Selecting the best possible solutions using knowledge of a wide range of available technologies.
• Monitoring systems in the existing network to ensure there are no productivity set-backs.
• Installing and configuring operating systems and application software.
• Implementing best practices for system security and data backups.
• Anticipating potential issues or bottlenecks and identifying possible solutions.
• Troubleshooting and resolving all technical issues when they arise.
• Communicating effectively with IT support staff to ensure the setup process runs smoothly.
• Liaising with vendors and keeping relevant stakeholders up to date with developments.
• Basic "help desk" support/troubleshooting for users on Windows, Microsoft Office, Printing, iPads, Smart Phones.

• Experience deploying home networks including Cable/DSL/Telecommunication modems, firewalls, hardware and software VPN clients
• Basic understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls
• Reinstalling and troubleshooting of operating systems and applications
• Microsoft Windows 8/10/11, Microsoft Office 2010-2019
• Android/iOS configuration, troubleshooting and potential integration with MDM solutions
• Basic experience with public cloud technologies with an emphasis on Office 365 and Azure Virtual Desktop.
• Familiar with cyber-security concepts (Multi-Factor Authentication, Anti-virus/Anti-malware, Software Firewall, Web Filtering)
• Experience with hardware troubleshooting (desktop/laptop, printer, mobile device)
• Ability to perform patching and maintenance of systems
• Experience with virtualization software such as VMWare vSphere
• Ability to perform basic SQL management activities.

• Develop and maintain local networks in ways that optimize performance
• Perform system trouble shooting and analysis of warehouse operational equipment and systems
• Develop strategies for short- and long-term goals to meet or exceed expectation of the warehouse operations
• Support PowerShell scripting/automating
• Own the relationship with between technical operations and production operations
• Package software installations on many computers at a time
• Ensure security and privacy of networks and computer systems
• Perform troubleshooting to diagnose and resolve problems
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders
• Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
• Observe all company safety rules and assist in enforcement as appropriate.

• Bachelor's degree in the field of Information Technology or Logistics desired, or equivalent experience
• Working knowledge of the Microsoft Windows 10 and Microsoft server product line, Microsoft Office suite, TCP/IP, VPN technologies, data backup, virus protection, and network system monitoring
• Analytical thinker comfortable with managing technical operations
• Excellent diagnostic and problem-solving skills
• Outstanding organizational and time-management skills
• Excellent communication skills (verbal, written, and presentation)
• In depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• 3+ years end user support experience
• 3+ years WMS experience desired
• RF technology experience
• Flexibility to share on call support within 24/7 operation.
• IT Support- 1 year

IT Support and Help Desk

Company Description

JGS Insurance, located at Bell Works in Holmdel, NJ, is looking for a motivated high-energy individual with a desire to work in the insurance field. Jacobson, Goldfarb & Scott, Inc. (JGS Insurance) was established 100 years ago as an Independent Insurance Agency that is privately owned. Our goal is to assure that our customers are receiving the most comprehensive and competitive programs in terms of cost, coverage and service.

JGS is growing rapidly and as a result has an opportunity for a new IT Support/Help Desk representatives in our IT Department. Our new office in Bell Works truly reflects an innovative and exciting environment with state-of-the-art surroundings. Bell Works is the reanimation of Bell Labs into a 'metroburb.' The building is a rapidly evolving two-million-square-foot ecosystem filled with business, dining, culture, and more - all conveniently located in central New Jersey. Bell Works was recently named the most iconic building in the State of New Jersey.

Position Summary

Position is responsible for providing technical support (virtually as well as on site) to JGS employees and serves as the first point of contact for employee support.

• Assist users with software and hardware issues
• Perform basic computer hardware repairs
• Install software
• Relocate users and setup computer and peripherals
• Provides problem resolution, reassigning or escalating advanced inquiries to appropriate technician or staff.
• Setup new hardware for users
• Experience with Windows and MS Office support
• Firewall, VMware, Networking and VOIP Phone knowledge helpful but not required
• Monitor IT support Queue
• Ability to travel occasionally to off-site locations (1-2 times/year)
• Other duties as assigned

Knowledge, Skills, and Abilities:

• Adaptable and willing to learn new tasks quickly
• Strong troubleshooting skills
• Ability to Explain technical information in an understandable language to non-technical staff members.
• Excellent interpersonal skills.
• Ability to follow established processes and procedures

Qualifications:

• High school diploma or equivalent required
• Technical Knowledge required
• Knowledge of and experience with Microsoft Office Suite required
• A+ Certification or other Technology related certifications preferred.
• Experience in IT and Help Desk preferred

Job Description

Job Details

• Job Title: IT Support Technician/Help Desk
• Working Location: New York, NY 10022
• Working style: Onsite
• Employment Type: Long Term Contract 
• Houlry: $25-35 per hour
• Language: Japanese is not required, but beneficial

• Provide technical support to end-users through phone, email, or in-person, troubleshooting problems and handling hardware/software installations.
• Maintain user manuals and documents to improve processes and solutions.
• Monitor and support server administration.
• Oversee network maintenance, including desktop support, software installation, and troubleshooting.
• Manage server administration, user accounts, and basic troubleshooting.
• Prioritize and escalate issues to the appropriate support teams when needed.
• Provide IT training to users and participate in IT projects.

• At least 2 years of experience in end-user support, including Windows-based LAN/WAN/Remote Access.
• Experience managing and troubleshooting iOS devices, Conference Systems, MS Surface, and HP laptops.
• Strong knowledge of business software: Windows OS, Office365, Adobe Acrobat, WebEx.
• ITFL Foundation, A+, Network+, Microsoft certifications, or other IT vendor certifications are a plus but not required.

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Job Description

IT Support and Help Desk

Company Description

JGS Insurance, located at Bell Works in Holmdel, NJ, is looking for a motivated high-energy individual with a desire to work in the insurance field. Jacobson, Goldfarb & Scott, Inc. (JGS Insurance) was established 100 years ago as an Independent Insurance Agency that is privately owned. Our goal is to assure that our customers are receiving the most comprehensive and competitive programs in terms of cost, coverage and service.

JGS is growing rapidly and as a result has an opportunity for a new IT Support/Help Desk representatives in our IT Department. Our new office in Bell Works truly reflects an innovative and exciting environment with state-of-the-art surroundings. Bell Works is the reanimation of Bell Labs into a 'metroburb.' The building is a rapidly evolving two-million-square-foot ecosystem filled with business, dining, culture, and more - all conveniently located in central New Jersey. Bell Works was recently named the most iconic building in the State of New Jersey.

Position Summary

Position is responsible for providing technical support (virtually as well as on site) to JGS employees and serves as the first point of contact for employee support.

• Assist users with software and hardware issues
• Perform basic computer hardware repairs
• Install software
• Relocate users and setup computer and peripherals
• Provides problem resolution, reassigning or escalating advanced inquiries to appropriate technician or staff.
• Setup new hardware for users
• Experience with Windows and MS Office support
• Firewall, VMware, Networking and VOIP Phone knowledge helpful but not required
• Monitor IT support Queue
• Ability to travel occasionally to off-site locations (1-2 times/year)
• Other duties as assigned

Knowledge, Skills, and Abilities:

• Adaptable and willing to learn new tasks quickly
• Strong troubleshooting skills
• Ability to Explain technical information in an understandable language to non-technical staff members.
• Excellent interpersonal skills.
• Ability to follow established processes and procedures

Qualifications:

• High school diploma or equivalent required
• Technical Knowledge required
• Knowledge of and experience with Microsoft Office Suite required
• A+ Certification or other Technology related certifications preferred.
• Experience in IT and Help Desk preferred

• Assist servers and bartenders by clearing and resetting tables, replenishing supplies, and delivering food and beverages when needed
• Maintain cleanliness of dining areas, service stations, and workspaces throughout shifts
• Set up and break down dining and banquet areas for daily service and special events
• Restock linens, flatware, glassware, and other service items as needed
• Support the kitchen team by running food and assisting with basic prep tasks, if required
• Ensure compliance with health, safety, and sanitation standards
• Provide friendly, professional, and timely service to members and guests
• Assist with any additional tasks or duties assigned by supervisors or management

• Previous experience in hospitality or food and beverage is preferred, but not required
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong communication skills and a team-oriented attitude
• Must be dependable, punctual, and maintain a professional appearance
• Availability to work weekends, holidays, and evenings as needed
• Ability to lift up to 30 lbs. and stand or walk for extended periods

CentralReach is the #1 provider of SaaS software solutions for autism and IDD care. Trusted by more than 175,000 users, we enable therapy providers, educators, and employers to scale the way they deliver Applied Behavior Analysis and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.

The Manager, Technical Support is responsible for directly managing a team of Technical Support Engineers to ensure a high quality customer experience. This includes coaching and developing the team to ensure critical team goals and metrics are met and working closely with the leadership to identify areas of challenge and opportunity.

Key Accountabilities:

• Manage a team of Technical Support Engineers providing support to existing CR's clients
• Hire, coach, support and develop talent within the team; manage employees' growth and career trajectory and scale the team by sharing opportunities for increased effectiveness and efficiency while also identifying the key barriers for success
• Develop and manage ticket queues and escalation paths - ensure SLA's are adhered to, and key KPIs and metrics
• Assist the team in troubleshooting escalated issues in real-time
• Implement and maintain a Coaching and Development cadence
• Create operational framework that is repeatable and scalable
• Serve as a key stakeholder, working with cross functional teams to build out relevant help resources and internal documentation
• Drive bug resolutions, requirements and feature requests with Product and Engineering
• Create a customer-centric culture focused on finding solutions and creating raving fans
• Scale support to facilitate CR's growth in clients, geographies and capabilities
• Develop a thorough understanding of CR's product and customer needs, ensuring the team is trained and enabled to support these both current and future
• Raise the Bar - work continuously with the team to ideate, build and scale new ways of thinking / approaches to raise the bar in terms of the value we are bringing to our customers

• 3+ years leadership experience working in a contact center, workforce management environment or related industry servicing multiple channels, SLAs and varying KPIs
• 3+ years Customer support experience, preferably in a SaaS organization serving Enterprise customers
• You have thrived in a startup or similar environment where the only constant is change
• You embrace aggressive goals and work hard to achieve them
• You are able to optimize tools such as SalesForce or like programs
• You have excellent written and verbal communication skills

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

Primary focus is deploying, maintaining and supporting NYC NexGen 911 Logging and Recording Solution for the 911 system.

Assisting product teams to successfully introduce new products/versions. Champion supportability and preventative action on behalf of the customer.

How will you make an impact?

• Provide 1st/2nd/3rd line engineering support to the product
• Provisioning, deploying, patching and upgrading NRX/NIR Logging and Recording Solution including Inform, Screen Capture, TT911, Real Time Text (RTT), i3 Log Events and SIP Recording. Working closely with the deployment team to ensure successful deployment of software packages.
• Participate in multi-vendor digital forensic analysis in the event of a 911 call failure.
• Defining and implementing regular maintenance and health monitoring procedures.
• Work effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D. Take into account technical and commercial relationships with end users, partners and service providers.
• Deploy and provision systems to enable replication of customer issues to diagnose and repair without jeopardizing customer data or operations.
• Participate in a 24-7 Out of Hours call out rotation

• Working knowledge of Windows server and client technology, ideally supporting web applications and services
• Experience in creating, modifying and running databases queries (MS SQL and Oracle MySQL).
• Network operations experience (firewalls, network security groups etc)
• Experience with SIPREC and VoIP Recording
• Experience running scripts from PowerShell or similar
• Experience with web application and services configuration management
• Efficient, effective and respectful communication skills both with customers and within internal departments. Including;
• Excellent written and spoken English
• Good listener, able to identify and validate assumptions
• Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it
• Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment
• Multi-tasking and time-management to prioritize and switch between varied tasks
• Focused and calm under pressure
• Careful record keeping
• Able to use initiative and to work effectively both independently and as part of a team
• Experience with Logging and Recording Solutions
• (Optional) Experience to Azure Portal and familiarity with Azure services
• Technical writing skills
• Experience querying Web API's
• Experience of configuring Application Monitoring and Dashboards