653 IT Support jobs in Tennessee

We are seeking a highly skilled and dynamic professional to join our team as a frontline Tier 1 Help Desk IT Support , serving as an IT Generalist and Customer Service Expert. In this role, you will be responsible for delivering exceptional customer service and technical support to our clients, particularly office administrators, caregivers, and clinicians, while also contributing to various IT projects and supporting the development and maintenance of our technology infrastructure. This position offers a unique opportunity to gain hands-on experience in both customer service and IT support, providing a solid foundation for career growth in the field.

This role is Hybrid in Nashville, Tennessee.

What you'll Do

• Serve as the primary point of contact for end users seeking technical assistance via phone, email, instant messaging, or in-person interactions, providing prompt and effective customer support with a caring and empathetic approach.
• Identify, troubleshoot, and resolve technical issues, escalating complex problems to the appropriate teams when necessary.
• Install, configure, and maintain computer systems, software applications, and peripheral devices.
• Effectively manage ticket queues and personal ticket backlog, prioritizing and resolving customer issues within agreed-upon service level agreements (SLAs).
• Proactively monitor and follow up on open tickets, ensuring timely updates to customers and driving issues to resolution.
• Take ownership of assigned tickets, seeing them through from initiation to closure, and providing regular updates to customers on the status of their requests.
• Collaborate with team members to share knowledge, seek assistance, and contribute to a positive and efficient work environment.
• Continuously improve personal productivity and efficiency by implementing effective time management strategies and utilizing available tools and resources.
• Stay organized and maintain accurate documentation of ticket details, troubleshooting steps, and resolutions for future reference and knowledge sharing.
• Strive for continuous professional development by seeking opportunities to enhance technical skills, customer service expertise, and healthcare industry knowledge.
• Collaborate with cross-functional teams to implement and maintain IT projects, such as system upgrades, migrations, and new application deployments.
• Contribute to the development and documentation of IT policies, procedures, and guidelines to ensure compliance and best practices in the healthcare context.
• Stay up to date with the latest technological advancements and industry trends in both IT and healthcare, actively pursuing opportunities to expand technical skills and knowledge.
• Provide guidance and training to end-users on the effective use of technology solutions tailored to their specific needs, promoting self-help resources and best practices.
• Maintain accurate records of customer interactions and technical issues in our ticketing system, ensuring thorough documentation for future reference and knowledge sharing.
• Contribute to the creation and maintenance of knowledge base articles, as well as support automation tools such as chatbots and predictive AI.
• On-call rotation will be required.

• A passion for technology
• BS Degree in Computer Science or Information Systems, or equivalent experience
• 1+ Years of experience providing technical support
• Experience with a ticketing system such as Zendesk or ServiceNow
• An understanding of Active Directory and M365
• Excellent problem-solving skills
• Willingness to learn new tech and advance your career
• Good verbal and written communication skills
• A strong work ethic, with a focus on delivering quality service and support

• Customer Second - We prioritize and support our team so they can deliver exceptional care.
• Accountability - Own your work and outcomes.
• Passion for Learning - Grow continuously with curiosity and a culture of learning.
• Love One Another - Build authentic, respectful, and trusting relationships.
• Intelligent Risk Taking - Innovate and challenge the status quo.
• Celebrate - Recognize the small wins, they add up!
• Ownership - Be the CEO of your role.

• True Work-Life balance - We believe in taking care of yourself before you take care of others!
• Full benefits package (medical, dental, vision, 401(k) with match)
• Paid time off, holiday pay, and professional development
• Your voice matters! - Work with other passionate and high-achieving leaders who care deeply about patient outcomes and team success.

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You’re the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.

What You’ll Do:

You’ll visit customers’ homes, solve problems, and introduce them to smart home tech.

• Install and service DISH equipment and smart home products in customers’ homes
• Teach customers how to use their tech and offer additional services when helpful
• Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
  
  

• Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
• Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5–10% pay increases based on performance
• Bonus Potential: Earn up to $,400 your first year, and up to 9,100 annually after. High performers also receive AwardPerqs—redeemable for travel, electronics, and more
• Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
• Exclusive Perks: Complimentary DISH TV ($1 4.99/month), discounts on Sling TV ( 5/month), and Boost Mobile plans (starting at 15/month), company-provided van, tools, and uniforms

• Clear, step-by-step guidance for installations and service
• Smart home tech knowledge to support and educate customers
• Best practices created by our most experienced techs
  
  

• Valid Driver’s License : Clean record required
• Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
• Physical Ability :
• Climb ladders (up to 40 ft)
• Lift up to 70 lbs
• Must meet and maintain 335 lb weight limit
• Customer Focus : Build trust and create a great experience
• Problem-Solving : Tackle a variety of challenges on the spot
• Determination : Work in tight spaces and all kinds of weather
• Adaptability : Handle changes and unexpected tasks with ease

From versatile health perks to new career opportunities, check out our benefits on our careers website .

Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.

This will be posted for a minimum of 3 days or until the position is filled.

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You’re the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.

What You’ll Do:

You’ll visit customers’ homes, solve problems, and introduce them to smart home tech.

• Install and service DISH equipment and smart home products in customers’ homes
• Teach customers how to use their tech and offer additional services when helpful
• Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
  
  

• Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
• Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5–10% pay increases based on performance
• Bonus Potential: Earn up to $,400 your first year, and up to 9,100 annually after. High performers also receive AwardPerqs—redeemable for travel, electronics, and more
• Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
• Exclusive Perks: Complimentary DISH TV ($1 4.99/month), discounts on Sling TV ( 5/month), and Boost Mobile plans (starting at 15/month), company-provided van, tools, and uniforms

• Clear, step-by-step guidance for installations and service
• Smart home tech knowledge to support and educate customers
• Best practices created by our most experienced techs
  
  

• Valid Driver’s License : Clean record required
• Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
• Physical Ability :
• Climb ladders (up to 40 ft)
• Lift up to 70 lbs
• Must meet and maintain 335 lb weight limit
• Customer Focus : Build trust and create a great experience
• Problem-Solving : Tackle a variety of challenges on the spot
• Determination : Work in tight spaces and all kinds of weather

Adaptability : Handle changes and unexpected tasks with ease

From versatile health perks to new career opportunities, check out our benefits on our careers website .

Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.

This will be posted for a minimum of 3 days or until the position is filled.

• Assigned workspace in Brentwood, TN.
• Company-issued equipment
• Hands-on training

• Supervising and mentoring a team of technical support professionals, fostering a culture of accountability, collaboration, and continuous improvement.
• Actively participating in resolving escalated technical issues and supporting complex client requests.
• Identifying and implementing improvements to support workflows, documentation practices, and service delivery standards.
• Monitoring team performance against KPIs and SLAs, providing coaching and feedback to ensure consistent quality.
• Working closely with product, engineering, and account management teams to resolve issues and improve client experience.
• Supporting onboarding and ongoing training for team members to ensure technical proficiency and customer service excellence.
• Providing regular updates to leadership on team performance, issue trends, and client feedback.

• 5+ years of experience in technical support or a related field, with at least 2 years in leadership or supervisory role.
• Strong understanding of support operations and service delivery best practices.
• Experience with enterprise platforms and ticketing systems.
• Excellent communication, coaching, and conflict resolution skills.
• Ability to manage multiple priorities and lead in a dynamic environment.
• Experience in a working manager role within a SaaS or technology-driven organization.
• Background in business process automation or client-facing platform support.
• Familiarity with identity management, workflow customization, or data integration.
• Proven ability to manage complex technical issues.
• Comfortable working in a fast-paced, client-facing environment.
• Strong analytical and problem-solving skills.

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

The Card at Once Supervisor is responsible for the Technical Support team, who partners with client to troubleshoot instant issuance card printers. This role will manage staffing decisions for the team that supports all customers; develop continuous improvements around support processes; develop ongoing training for current and new employees; manage KPI call center metrics to provide a consistent 5-star experience to new and existing customers; and provide support to the Operations Manager.

Provide leadership and manage the daily operational function for the Support team.
• Direct and implement operational improvements through an on-going analysis of the Tier I team structure, work flows, while improving processes and documentation.
• Provide continuous improvements to the Tier I operations work to favorably affect costs, metrics, customer satisfaction, and personnel growth.
• Manage and enhance training plans to further provide opportunities for development of team members.
• Provide planning feedback to Manager as it relates to budget needs, projects, and any new initiatives.
• Manage and lead each team member providing feedback to work, annual reviews, as well as providing insights to management with regard to staffing and staffing levels.
• Implement and manage change when necessary to meet project outputs in a timely manner
• Maintain constant communication with external and internal stakeholders on various issues regarding products and services (clients, partners, team members, etc.)

• Proven ability to successfully plan, organize, prioritize, and execute work;
• Prove ability to respond to changing needs and balance competing priorities;
• Excellent written and verbal communication skills;
• Proven ability to problem-solve with a root-cause mindset;
• Strong process and problem-solving skills;
• Excellent organizational skills and detail-oriented;
• Knowledge of EMV is preferred

Requirements:

• Bachelor's degree in Business Administration or related field, or equivalent experience
• Minimum 3 years of professional experience in technical customer service
• Minimum 2 years supervisory experience in customer service field

Company Overview:
CPI Card Group is a payment technology company and leading provider of credit, debit and prepaid solutions delivered physically, digitally and on-demand. CPI helps our customers foster connections and build their brands through innovative and reliable solutions, including financial payment cards, personalization and fulfillment, and Software-as-a-Service (SaaS) instant issuance. Learn more at

Benefits:
Competitive pay rates and an inclusive, empowering and rewarding culture.
Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Holiday Pay, Tuition Reimbursement and 401(k) with a competitive company match percentage.

CPI is an Equal Opportunity Employer, including disability/vets. A complete background including drug screen is contingent upon hire.

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Technical Support Manager to join our team.

The Technical Support Manager will manage performance of Level 1 & Level 2 services and support to clients while ensuring service levels are achieved and customer expectations are met or exceeded.

• Responsible for ensuring staff are meeting/exceeding expectations in regards to performance and defined SLA metrics/benchmarks.

• Ensure that appropriately skilled and trained resources are working by agreed internal and customer procedures and standards.

• Train, coach and mentor Service Desk Analysts (Level 1 - 2), including career development. Oversee staff activities. Builds/obtains training material for support staff. Manage the employee work schedule and provide backup support.

• Maintain Customer Satisfaction by successfully managing all service areas that have impact on Client satisfaction (SLA achievements, migration support, innovation initiatives, continuous service improvement plan).

• Ensure financial objectives are met. And service profits/losses meet expectations.

• Manage all service desk resources with responsibility for legal and company internal policies compliance of all employees under manager jurisdiction.

• Act as the SPOC for the service, liaise with SDM and customer, deal with senior level escalation, and adapt service to changes in demand.

• Led Tier 1 & Tier 2 service desk teams.

• Proven people management and leadership skills and at least 12 months of relevant experience.

• Strong client-facing skills, with the ability to quickly establish rapport with client contacts at all levels.

• P&L experience is a plus.

• Able to pre-empt problems before they arise, plan effectively for future activities, and manage unplanned events in a controlled manner.

• Experience in dealing with client contacts at a senior level.

• Strong client-facing skills, with the ability to quickly establish rapport with client contacts at all levels.

• Service delivery background in Infrastructure Management preferred.

• Work on site at the CompuCom Service Desk location daily.

• Able to travel if required for meetings.

• Demonstrate strong leadership skills.

• Hands-on operational approach: generate confidence with own team by providing direction, ideas, and leadership.

• Highly developed negotiating, presentation, and communication skills.

• Resilient, focused, and performance-driven in a dynamic and fast-moving environment.

• Quality oriented in all aspects of delivery.

• Customer service focus.

Wage Range :

The annual starting salary for this position is between $41,250 - $60,500 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits :

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Expiration Date : 8/24/2025

Equal Employment Opportunity : Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.