321 IT Support jobs in Walled Lake

Job Description/Responsibilities:
In this position, you will work as part of the desktop support team, providing support to internal clients for a variety of out-of-the box and corporate applications, desktop, and network-related issues. Issues and requests are reported and managed through a ticket-tracking system, so experience in this environment is critical.
Key Responsibilities include:
Work with IT and Corporate Clients to provide day-to-day, hands-on and remote support for enterprise computer applications and business workstations
Provide incident diagnosis, troubleshooting and resolution for workstation hardware and software under time constraints
Provide request fulfillment activities Must be willing to learn about the clients' business and processes
Support new distributed application projects and operations
Prepare business and technical documentation
Be representative of the IT Department to client base, acting in a business relationship role
May requires work hours flexibility and mobility
Exceptional interpersonal and communication skills, with an ability to translate technical terms into easily understood concepts for business users
Ability to think analytically and problem solve; further, make effective decisions based upon troubleshooting techniques
Operate in a results-oriented manner: provide reliable and dependable customer service at all times
Be aware of the business and its customers and work in a way that supports their needs; practice patience and empathy
Ability to work with a variety of technical issues, including PC-level issues, software installations and troubleshooting (like MS Office), networking concepts, and more; effectively escalate and/or partner with other technical teams to ensure resolution
Ability to handle multiple tasks in an organized manner
Must be self-motivated but able to work effectively in a team environment by using and supporting the larger IT group
Business applications include: MSOffice Suite, Outlook, SharePoint, Intune, Adobe, etc.
Experience using Microsoft SCCM to deploy software and manage PC's
Experience utilizing call management tools (i.e., ServiceNow, etc.)
Experience with the following technical skills and knowledge will set you apart from other
Workstations and mixed printer types, basic LAN network, Windows 10 and 11, and Active Directory
Ability to initiate new processes and/or enhance existing processes
Pay and Benefits
The pay range for this position is $20.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Royal Oak,MI.
Application Deadline
This position is anticipated to close on Oct 22, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description
Looking for a Desktop Analyst for a 3 month contract with the possibility to extend. The candidates will be providing onsite support daily to users, as well as remote desktop support to users working remotely.
The customer is 50% Windows 10 and 50% MAC OSX. The candidate will be supporting all hardware issues including desktops, laptops, printers, monitors and peripherals, software issues including OS, email, MS Office Suite (O365), AV and collaboration tools, and basic Active Directory (password resets, access to applications, etc). They'll be supporting application and network connectivity issues, VPN, and have basic knowledge of the network closet for any type of backup support. They should also know how to apply desktop patches. They are using ServiceNow for ticket management and asset tracking.
Issues Management and Resolution
- Analyze issues and formulate solutions
- Troubleshoot system, application and hardware issues
- Ensure customer is updated on ticket progress
- Work directly with customers to solve problems
- Utilize internal IT Knowledge Base to both provide and find solutions to known issues
- Use external information to research and resolve issues when needed
- Consistently update the ticket tracking system with status and fixes
- Properly escalate issues to necessary parties as required
System Administration
- Perform routine system maintenance on laptops and desktops
- Track computer assets according to organizational standards
- Perform backups and restores
- Perform configuration of hardware including drives, network interfaces, memory, processors, and peripherals.
- Perform installation and configuration of software including operating system, patches, and 3rd party products.
- Maintain established computer standards and participate in testing new standards
Skills
Mac, Windows, Office 365, Executive Support, C-Level, Active directory, Imaging, Technical support, Deployment, Hardware, Troubleshooting
Top Skills Details
Mac, Windows, Office 365, Executive Support, C-Level,Active directory, Imaging
Additional Skills & Qualifications
This position requires both excellent customer service and problem solving skills. The candidate must possess a process and project orientated mindset and be efficient working individually as well as part of a larger team. The ideal candidate would be knowledgeable on a wide range of technology and adaptable enough to be able to leverage it against a wide range of technical issues. The candidate must be highly motivated and self-reliant individual with a desire to better themselves.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Birmingham,MI.
Application Deadline
This position is anticipated to close on Oct 21, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

**Employment Type:**
Full time
**Shift:**
Day Shift
**Description:**
**POSITION PURPOSE**
+ Configures, installs, monitors and maintains ITS users' desktop software and hardware.
+ Provides consultation to ITS users for all aspects of end-user computing and desktop-based LAN systems software.
+ Provides technical support and guidance through Tier 2 support and works with vendors to resolve Tier 3 issues.
+ Participates in projects and supports mobile workforce.
**ESSENTIAL FUNCTIONS**
+ Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
+ Configures and installs software IS users' desktop and laptop computers.
+ Installs new computer hardware (desktop, laptop, PDA, printer, etc.) at users' locations.
+ Provides desk-side end-user Tier 2 support and problem troubleshooting for moderately complex issues for both hardware and desktop software and works with vendors to resolve Tier 3 issues.
+ Provides consultation to ITS users for all aspects of end-user computing and desktop-based LAN systems software.
+ Participates in project activities including data collection, design suggestions and communications with project teams and end users.
+ Responsible for documenting solutions to problems, trouble-shooting techniques and developing end-user guidelines. Recommends changes based upon history and experience.
+ Assists with roll-out of new / upgraded desktop software packages.
+ Participates in the testing and evaluation of new desktop packages and implements prototypes.
+ Assists with ongoing documentation and management of desktop systems.
+ Supports mobile workforce.
+ Helps end-users learn to use software, feel comfortable working in a computing environment and encourage positive communication with technical staff.
+ Troubleshoots network problems including desktop loss of connection, Internet connection problems, etc.
+ Participates in on-call support rotation as specified by management.
+ Assists in physical moves of computer equipment.
+ Escalates issues as appropriate when troubleshooting yields no results and / or based upon severity of issue (ex. virus outbreak).
+ Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Integrity and Compliance Program, and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
+ Performs other duties as assigned.
**MINIMUM QUALIFICATIONS**
+ Bachelor's degree in Computer Science, Information Systems or related field or equivalent combination of education and work experience.
+ Two (2) or more years of hands on experience with knowledge of installing complex applications, hardware and troubleshooting techniques required or demonstrated proficiency in these areas.
+ Microsoft and Personal Computer Certifications (A+, Network+, MCDST, MSP) or equivalent work experience. MSCE certification preferred.
+ Advanced skills in Microsoft desktop operating system / applications installation and support (Microsoft Office and Outlook) experience.
+ HP Desktop and Laptop Certification preferred.
+ Experience on multiple platforms including concepts of networking (LAN and WAN) and IS best practices required.
+ PC Imaging experience required.
+ HP / Lexmark printer experience required.
+ Excellent communication and interpersonal skills.
+ Excellent oral and writing skills for client communication and system documentation.
+ Ability to troubleshoot software and hardware malfunctions.
+ Ability to remain calm, helpful and productive in all situations.
+ Ability to resolve multiple customer issues simultaneously.
+ Must be comfortable operating in a collaborative, shared leadership environment.
+ Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
**PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS**
+ Must be able to set and organize own work priorities, and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
+ Must possess the ability to comply with Trinity Health policies and procedures.
+ Ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations.
+ Ability to write reports, business correspondence, and procedure manuals.
+ Required to be able to push/ pull and lift objects (computers, monitors, printers) weighing up to 50 pounds.
_The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned_
**Our Commitment**
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran

Job Description
A company in Broomfield, CO is looking for a Help Desk Support Specialist I to join their team. This Help Desk Specialist is responsible for handling tickets, providing remote support, and helping end users to resolve issues related to account administration and hardware, software, system and network status. They will also be responsible for working closely with internal teams and documentation. The ideal candidate will be customer-oriented, able to work flexible hours based on a shift schedule and have an Interim Secret / Secret security clearance or ability to obtain a clearance.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
- 2 years of experience with Desktop and Network support
- Ability to problem solve and accurately provide a solution as the first line of technical support
- Security+ and ITIL V3 Foundations Certifications OR ability to obtain both within 30 days
- High School Diploma
- Secret / interim Secret Clearance or ability to obtain a clearance - Experience with Active Directory, Anti-Virus, VPN, Avaya, Novell, Web Support

Job Description

Job Description

Description:

Ann Arbor’s most spirited restaurant and dining institution since 2007; catering to a fusion of clientele including University of Michigan students and professors, locals and visitors looking to enjoy one of the town’s most beloved restaurants and memorable dining experiences.

Support Staff play a crucial role in our restaurant, aiding servers in prompt delivery and removal of all table needs. The Support Staff maintain appropriate supply levels throughout service while having awareness of the restaurant as a whole. Trust and teamwork are essential characteristics for this position.

What You’ll Do:

• Provide strong support to our hosts and servers while providing hospitality to our guests. Maintain running side work. Support the service team by keeping supplies in rotation, clearing, and resetting tables.
• Possess awareness and understanding of our menu in its entirety. Ensure timely delivery of food orders and knowledgeably present dishes.
• Have the ability to multitask and prioritize. Approach responsibilities with a sense of urgency.
• Dedicated to exceeding expectations of both Front and Back of House to ensure the highest level of service is consistently provided.
• Assist with Expediting as needed. Prepare the Expeditor station for service and maintain garnishes.
• Oversee ticket times to ensure guests are receiving food quickly, and proper presentation according to our standards. Coordinate the pace in the kitchen to ensure a smooth and efficient service.
• Proficiency with our KDS system.
• Effectively communicate with hosts and management.
• Contribute to a positive atmosphere and help create a teamwork-oriented work environment.

Requirements:

What We’re Looking For:

• Preferred experience in providing excellent customer service in a fast-paced environment
• Must be a great team player to serve the team mission and each guest fully
• Emotionally intelligent
• Must have a good attitude towards change and ambiguity.
• High level of personal hygiene and personal presentation
• Able to stay calm in a fast-paced environment
• Attention to detail in everything we do
• Unwilling to compromise on our standards or accept short cuts
• Consistent in performance and reliability
• Able to work in sync with the flow of the restaurant
• Must have weekend availability
• Must have morning availability

Physical Requirements

• Must be able to stand and walk for long periods of time.
• Must be able to lift up to 25 pounds at times.

Job Description
Insight Global is looking for a Bilingual Technical Support Representative for a commercial vehicle supplier in the Auburn Hills, Michigan area. The Bilingual Technical Support Representative is responsible for taking inbound phone calls from truck drivers, shop foreman, dealership technicians, or warranty analysts. They will be assisting in troubleshooting and diagnosing technical issues regarding product support, warranty claims, or maintenance products on medium and heavy-duty truck and trailer systems. They will be joining a team of 15 technical support representatives and will be required to operate a computer and keyboard while speaking on the phone. The call center is in an open environment that encourages collaboration within a supportive, team atmosphere.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
* High School diploma or GED
* Spanish Speaking (Bilingual with English!)
* Automotive Industry Experience: 2-4+ years of experience with knowledge and understanding of automotive systems, service and repair, terminology and components
o Hands on Experience: mechanic or technician
o Customer Service: customer support, technical support, store manager, parts manager, or warranty analyst
* Automotive Electrical Component Experience: understanding of brakes, engine, transmission, wiring, voltage, etc.
* Critical Thinking Skills: ability to think on their feet and respond to customer calls based on knowledge and experience without having a script
* Computer Aptitude: ability to operate a dual screen computer and type on the keyboards while speaking on the phone * Associates Degree or bachelor's degree (Automotive Technology, Engineering)
* Previous experience working at a dealership or an automotive support store (AutoZone, O'Reilly's, NAPA, Advanced Auto Parts)
* ASE Certifications (Automobile, Light Truck, Medium/Heavy Truck, Collision Repair/Refinish, School Bus, Transit Bus, Truck Equipment)
* Heavy or Medium Truck experience
* Previous experience or knowledge on air disc brakes
* Hands on vehicle repair experience

Job Description

Job Description

ABOUT COE PRESS EQUIPMENT

Established in 1976, COE Press Equipment designs and manufactures a complete line of premiere coil handling and servo roll feed equipment from stand-alone roll feeds, straighteners, reels, cradles and air feeds to complete integrated feed lines and cut-to-length systems.

We are dedicated to providing the highest quality of products, services and solutions for our customers throughout the world. We earn our customer’s loyalty by providing high-value, innovative, and technically advanced systems that are delivered on-time and on-budget. We are committed to continuous research and development, world-class engineering, vertically integrated manufacturing, and relentless customer service.

Our solutions are developed by an experienced staff of dedicated employees that utilize best practices in a dynamic work environment.

We work together as a team so our weaknesses become stronger and our strengths are unsurpassed. If this sounds exciting, we’d love to hear from you!

THE IDEAL CANDIDATE WILL:

• Identify actions necessary to achieve task completion and to obtain results, meet schedules, deadlines, and performance goals.
• Prioritize and complete tasks in order to deliver desired outcomes within allotted time frames.
• Initiate and sustain momentum without external stimulation
• Establish a process for activities that lead to the implementation of systems, procedures or outcomes.

THE IT TECHNICAL SUPPORT SPECIALIST WILL:

• Create and manage new user accounts in Office 365 and third-party platforms.
• Build, configure, and deploy new desktop and laptop PCs for employees.
• Troubleshoot PC hardware and software issues, escalating to senior IT staff when necessary.
• Provide first-line support for internally developed software applications.
• Install, configure, and troubleshoot printers, scanners, and other office equipment.
• Perform routine system checks and updates on user machines.
• Monitor and maintain inventory of IT equipment, accessories, and licenses.

REQUIREMENTS:

• Associate degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 1–2 years of experience in IT support, helpdesk, or technical services.
• Experience with Microsoft Office products (Outlook, Excel, Word, Teams, OneDrive).
• Knowledge of Windows 10/11 operating systems.
• Familiarity with PC building, hardware replacement, and troubleshooting.
• Obtain and Maintain a Valid Driver License

Description

At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As an Escalation Support Specialist (specializing in the automotive industry) working hybrid in Allen Park, MI , you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.

What You’ll Be Doing

The Escalation Support Specialist plays a vital role in delivering a smooth and reliable experience for customers using connected vehicle services. In this position, you’ll troubleshoot and resolve complex technical issues, act as a point of escalation for customer concerns, and collaborate closely with both internal teams and external partners to provide timely, effective solutions.

You’ll be part of a team dedicated to creating innovative, integrated customer experiences through connected technologies. By leveraging over-the-air (OTA) updates and advanced digital platforms, the team is continuously enhancing vehicle functionality and redefining how customers interact with their vehicles.

During a Typical Day, You’ll

• Provide expert-level technical assistance for escalated customer issues, ensuring timely resolution within defined service-level agreements (SLAs).

• Diagnose and resolve complex hardware and software issues related to connected vehicle services, collaborating with engineering, product, and other internal teams as needed.

• Use connected vehicle data to identify and address potential issues before they affect customers, contributing to improvements in service quality and reliability.

• Analyze support trends and recurring issues to identify root causes and areas for improvement. Contribute to the development of reports and key performance indicators (KPIs).

• Work closely with internal stakeholders and external partners to resolve issues efficiently and maintain clear, consistent communication with all parties.

• Maintain responsibility for end-to-end case management, ensuring updates are clearly communicated to customers, internal stakeholders, and partner teams.

• Identify opportunities to streamline support processes and reduce manual effort. Collaborate with the Knowledge Base team to create and maintain internal documentation that enables real-time solutions.

• Escalate unresolved or highly complex issues through appropriate channels (e.g., Jira, ServiceNow, Microsoft Teams, Webex), ensuring timely handoff and continued visibility until resolution.

• Monitor and communicate patterns in software-related issues to team leads and relevant stakeholders to support root-cause analysis and long-term resolution planning.

What You Bring to the Role

• A high school diploma or GED (required); additional education in automotive service, software technology, or a related field is preferred—or equivalent practical experience.

• 3 years of experience in engineering or technical support, ideally in a customer-facing or escalation-focused role.

• Proficiency with help desk platforms, remote support tools, and CRM systems such as Microsoft Dynamics or Salesforce.

• Familiarity with incident and problem management tools (e.g., Jira, BMC, ServiceNow).

• Experience working in a remote or distributed work environment is a plus.

• Strong technical troubleshooting skills with the ability to resolve complex hardware and software issues.

• Solid understanding of the software development lifecycle (SDLC) and Agile methodologies; experience with developer tools (e.g., IDEs, compilers, debuggers) is a plus.

• High emotional intelligence with the ability to empathize with customer concerns and maintain professionalism in high-pressure situations.

• Proven adaptability in fast-paced environments with shifting priorities and evolving technologies.

• Exceptional communication and interpersonal skills, with a strong focus on delivering outstanding customer experiences.

• Demonstrated ability to work both independently and collaboratively within cross-functional teams.

• A proactive mindset and passion for identifying solutions, improving processes, and exceeding customer expectations.

What You Can Expect

• Starting hourly pay rate of $21.00 per hour (based on experience and other factors)

• Health/Dental/Vision/Life Insurance

• Flexible Spending Account (FSA) and Health Savings Account (HSA)

• 401(k) with company match

• Vacation/Sick Time and Paid Holidays

• Tuition Reimbursement

• Employee Assistance Program

• Employee Discount Program

• Training and Development Programs (Percepta College)

• Award-Winning Employee Rewards Program (Perci Perks)

A Bit More About Your Role

This is a full-time position (40 hours per week) with a hybrid work schedule. You’ll work on-site at our office in Michigan Central Station, located in Corktown, Monday through Thursday, with the flexibility to work remotely on Fridays. Our hours of operation are 8:00 AM to 8:00 PM ET, and your specific working hours may vary within that window. All necessary equipment and tools will be provided to support your success in the role.

About Percepta

Established in 2000 as a joint venture between TTEC and a leading auto manufacturer, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.

• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.

• Leave it better – We take ownership and leave every process, person, and place better than we found it.

• Win together – We succeed as one—celebrating, supporting, and showing up for each other.

• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.

#LI-Hybrid

Primary Location: US-MI-Dearborn

Req ID: 046T7