386 IT Support jobs in Webster
Desktop Support Technician
Posted 8 days ago
Job Viewed
Job Description
About the Role:
We are seeking a Desktop Support Technician with 3+ years of hands-on IT support experience to join our team on a contract basis. This role is fully onsite in Houston and requires a strong background in supporting Microsoft 365, Intune, and end-user hardware and peripherals.
Key Responsibilities:
+ Provide onsite technical support for desktops, laptops, printers, mobile devices, and other peripherals.
+ Troubleshoot and resolve issues related to Microsoft 365 applications and services (Outlook, Teams, SharePoint, OneDrive, etc.).
+ Support and manage endpoints through Intune, including device enrollment, configuration, and compliance policies.
+ Maintain and upgrade end-user hardware, ensuring minimal downtime and optimal performance.
+ Document issues, solutions, and user support requests in ticketing systems.
+ Collaborate with IT team members to escalate and resolve complex issues.
Requirements
Required Qualifications:
+ 3+ years of experience in desktop/end-user support roles.
+ Strong working knowledge of Microsoft 365 suite.
+ Experience with Intune for device management.
+ Proficiency in diagnosing and resolving hardware and peripheral issues.
+ Excellent communication and customer service skills.
+ Ability to work independently in a fast-paced environment.
Nice to Have:
+ CompTIA A+, Microsoft, or other relevant IT certifications.
+ Prior experience supporting mid-to-large scale environments.
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Desktop Support Analyst
Posted 8 days ago
Job Viewed
Job Description
We're looking for a Desktop Support Analyst to provide hands-on technical support to our end users and play a critical role in keeping our IT operations running smoothly. The Desktop Support Analyst is responsible for providing Tier 1 and Tier 2 technical support for hardware, software, and network issues. You'll work closely with employees across departments to ensure their IT needs are met in a timely and professional manner. This is an ideal role for someone with strong troubleshooting skills, great communication, and a passion for helping others.
Key Responsibilities
+ Provide technical support for desktops, laptops, printers, mobile devices, and peripherals (Windows/macOS environments)
+ Troubleshoot software and hardware issues, escalate when necessary
+ Set up and configure new user workstations, accounts, and access permissions
+ Maintain and update IT asset inventory and documentation
+ Support remote access tools, VPN connectivity, and video conferencing systems (Zoom, Teams)
+ Install and update approved software and patches
+ Assist with onboarding and offboarding of employees
+ Respond to and resolve helpdesk tickets in a timely manner using a ticketing system (e.g., ServiceNow, Jira, Zendesk)
+ Collaborate with system and network administrators on larger issues and projects
+ Maintain a high level of customer service and professionalism in all interactions
Requirements
Required:
+ Associate's or Bachelor's degree in Information Technology or related field (or equivalent experience)
+ 2+ years of experience in a desktop support or IT helpdesk role
+ Proficiency with Windows 10/11, Microsoft 365, and common business applications
+ Knowledge of networking basics (TCP/IP, DNS, DHCP)
+ Strong troubleshooting and problem-solving skills
+ Excellent verbal and written communication skills
+ Ability to prioritize and manage multiple tasks under pressure
Preferred:
+ Experience with macOS and mobile device management (MDM) tools
+ Familiarity with Active Directory and Office 365 administration
+ Basic scripting knowledge (PowerShell, Bash)
+ Certifications such as CompTIA A+, Microsoft MCP, or ITIL Foundation
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Desktop Support Analyst
Posted 16 days ago
Job Viewed
Job Description
**JOB TITLE:** Desktop Support Analyst - Hybrid
**CAYUSE COMPANY:** Cayuse Commercial Services, LLC
**LOCATION:** Houston, Texas- Hybrid - 4 days on site
**SALARY:** $28.00-$2.00 per hour
**EMPLOYEE TYPE:** Full-Time Hourly Non- Exempt
**The Work**
The Desktop Support Analyst will provide day-to-day support for the build and run operations of the end-user computing and technology environment at our Telecommunications Industry client
This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.
**Responsibilities**
**Key Responsibilities**
+ Provide exceptional customer focus and operational support for defined desktop services.
+ Perform technical support functions for the resolution of desktop problems, incidents, issues, and emergencies.
+ Respond to assigned tasks in accordance with predefined guidelines while meeting targets for SLA.
+ Troubleshoot and escalate as necessary any hardware failures to the manufacturer for onsite/depot service dispatch.
+ Maintain accurate and concise service asset and configuration management for desktop infrastructure.
+ Support third party vendors in the installation, configuration, delivery, maintenance and monitoring of components and services, in accordance with defined roadmaps, strategies, policies, and standards.
+ Assist in the delivery of infrastructure development and build activities, including release and deployment management for new services (for example operating system upgrades, new desktop builds, etc.)
+ Document desktop problems and resolutions and provide to knowledge base administrator.
+ Other duties as assigned.
**Qualifications**
**Qualifications - Here's What You Need**
+ High school diploma or equivalent required
+ Three (3) to seven (7) years of experience maintaining and supporting IT/desktop/computer systems across an enterprise.
+ Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
**Minimum Skills:**
+ Excellent communication and customer facing skills
+ Superior technical knowledge, with experience in multiple aspects of client-computing services
+ Experience working collaboratively with suppliers and third-party vendors
+ Ability to quickly analyze a situation and react appropriately and effectively.
+ Effective prioritization skills
+ Drive and enthusiasm
+ Self-starter
+ Technical credibility and independent judgment
+ Strong decision-making skills related to desktop matters and under pressure.
+ Good problem solving and analytical skills, able to determine the impact of desktop issues quickly.
+ Able to contribute to operational roadmap, helping to identify and address future opportunities and challenges.
+ Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint.
**Desired Qualifications:**
+ Bachelor's degree with a technical focus such as Information Systems, Computer Science or related field, or equivalent work experience strongly preferred.
**Our Commitment to you / overview of benefits**
+ Medical, Dental and Vision Insurance; Wellness Program
+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
+ Short-Term and Long-Term Disability options
+ Basic Life and AD&D Insurance (Company Provided)
+ Voluntary Life and AD&D options
+ 401(k) Retirement Savings Plan with matching after one year
+ Paid Time Off
**Reports to: Program Manager**
**Working Conditions**
+ Professional office environment.
+ Ability to work on-site 4 days a week.
+ Must be physically and mentally able to perform duties extended periods of time.
+ Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
+ Must be able to establish a productive and professional workspace.
+ Must be able to sit for long periods of time looking at computer screen.
+ May be asked to work a flexible schedule which may include holidays.
+ May be asked to travel for business or professional development purposes.
+ May be asked to work hours outside of normal business hours.
**Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
**_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._**
**Pay Range**
USD 28.00 - USD 32.00 /Hr.
Submit a Referral ( find the right opportunity?**
Join ourTalent Community ( orLanguage Services Talent Community ( and be among the first to discover exciting new possibilities!
**Location** _US-TX-Houston_
**ID** _ _
**Category** _Information Technology_
**Position Type** _Full-Time Hourly Non Exempt_
**Remote** _No_
**Clearance Required** _None_
Technical Support Representative
Posted today
Job Viewed
Job Description
About the job Technical Support Representative
Job Summary:
Join Our Team as a Technical Support Representative!
Are you passionate about technology and love helping others succeed? We are looking for a Technical Support Representative to deliver exceptional customer service while providing technical solutions. If you enjoy troubleshooting and have a knack for problem-solving, this role offers an exciting opportunity to support our customers growth by ensuring they maximize the use of our products & Service.
Pay Transparency:
$25 - $34 Hourly
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
Key Responsibilities:
- Respond to customer inquiries and provide technical support via phone, email, and chat.
- Troubleshoot and resolve technical issues related to our services.
- Escalate complex issues to the appropriate team member for resolution.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with other team members to continuously improve our products and services.
- Stay up-to-date with the latest technology trends and updates in our industry.
- Provide excellent customer service and maintain positive relationships with our clients.
Qualifications:
- 2+ years of experience in a technical support role.
- Strong knowledge of computer hardware, software, and networking.
- Excellent communication and problem-solving skills.
- Ability to work independently and in a team environment.
- Customer-oriented mindset with a passion for helping others.
- Experience with CRM systems and ticketing systems is a plus.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Collaborative and inclusive work environment.
- Training and support to enhance technical skills.
- Paid time off and holidays.
Why Sweve Tech is a great next step for you!
1. You'll make a difference. Every day
Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to peoples lives.
2. You'll make your mark as part of our future
We collaborate with colleagues across borders to Innovate for Individuals. The impact you make personally could lead change around the world.
3. You'll feel welcome from day one
Were known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone in the Sweve Tech family cares as much as you do about making a positive difference.
4. You can have a lifestyle you love
you're always close to nature, yet never far from civilization. We want everyone who works for us to have a lifestyle they love at work and beyond.
About US:
Sweve Tech Ltd is a forward-thinking technology solutions company specializing in engineering and telecommunications services. We focus on delivering reliable systems integration, project management, and tailored support to help businesses across industries streamline their operations. Committed to innovation and excellence, Sweve Tech Ltd offers customized solutions designed to meet the unique challenges of each client. Our team of dedicated professionals ensures the highest standards of service, enabling organizations to achieve their goals efficiently and effectively.
If you are a self-motivated individual with a passion for technology and helping others, we would love to hear from you. Join our team at Sweve Tech LTD and be a part of our mission to provide exceptional customer service and innovative solutions to businesses. Apply now!
#LI-Remote
Technical support Representative
Posted 4 days ago
Job Viewed
Job Description
About the job Technical support Representative
Job Summary:
Join Our Team as a Technical Support Representative!
Are you passionate about technology and love helping others succeed? We are looking for a Technical Support Representative to deliver exceptional customer service while providing technical solutions. If you enjoy troubleshooting and have a knack for problem-solving, this role offers an exciting opportunity to support our customers growth by ensuring they maximize the use of our Services.
Pay Transparency:
$25 - $34 Hourly
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
Key Responsibilities:
- Respond to customer inquiries and provide technical support via phone, email, and chat.
- Troubleshoot and resolve technical issues related to our services.
- Escalate complex issues to the appropriate team member for resolution.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with other team members to continuously improve our products and services.
- Stay up-to-date with the latest technology trends and updates in our industry.
- Provide excellent customer service and maintain positive relationships with our clients.
Qualifications:
- 2+ years of experience in a technical support role.
- Strong knowledge of computer hardware, software, and networking.
- Excellent communication and problem-solving skills.
- Ability to work independently and in a team environment.
- Customer-oriented mindset with a passion for helping others.
- Experience with CRM systems and ticketing systems is a plus.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Collaborative and inclusive work environment.
- Training and support to enhance technical skills.
- Paid time off and holidays.
Why Insolation Technology LTD is a great next step for you!
1. You'll make a difference. Every day
Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to peoples lives.
2. You'll make your mark as part of our future
We collaborate with colleagues across borders to Innovate for Individuals. The impact you make personally could lead change around the world.
3. You'll feel welcome from day one
Were known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone in the Insolation Technology LTD family cares as much as you do about making a positive difference.
4. You can have a lifestyle you love
you're always close to nature, yet never far from civilization. We want everyone who works for us to have a lifestyle they love at work and beyond.
About US:
Insolation Technology LTD is a forward-thinking technology solutions company specializing in engineering and telecommunications services. We focus on delivering reliable systems integration, project management, and tailored support to help businesses across industries streamline their operations. Committed to innovation and excellence, Insolation Technology LTD offers customized solutions designed to meet the unique challenges of each client. Our team of dedicated professionals ensures the highest standards of service, enabling organizations to achieve their goals efficiently and effectively.
If you are a self-motivated individual with a passion for technology and helping others, we would love to hear from you. Join our team at Insolation Technology LTD and be a part of our mission to provide exceptional customer service and innovative solutions to businesses. Apply now!
#LI-Remote
Technical Support Representative
Posted 4 days ago
Job Viewed
Job Description
About the job Technical Support Representative
Company Overview:
Voltguard Utilities Ltd is a leading provider of energy solutions for businesses and individuals in the States. We are committed to providing reliable and cost-effective energy services to our customers.
Position Overview:
We are seeking a highly skilled Remote Technical Support Representative to join our team in Houston, Texas. The ideal candidate will have a strong technical background and excellent customer service skills. As a Technical Support Representative, you will be responsible for providing technical support and assistance to our customers, ensuring their energy needs are met efficiently and effectively.
Pay: 21.00 - $30.00 per hour
Key Responsibilities:
- Respond to customer inquiries and provide technical support via phone, email, and chat
- Troubleshoot and resolve technical issues related to energy services
- Collaborate with other departments to resolve complex technical issues
- Document all customer interactions and resolutions in our CRM system
- Provide timely and accurate updates to customers regarding the status of their technical issues
- Identify and escalate recurring technical issues to the appropriate teams for resolution
- Stay current with industry trends and updates to ensure accurate and effective technical support
Qualifications:
- Bachelor's degree in a technical field or equivalent work experience is preferred.
- Minimum of 2 years of experience in a technical support role
- Strong knowledge of energy solutions and related technologies
- Excellent communication and interpersonal skills
- Ability to troubleshoot and resolve technical issues effectively
- Strong attention to detail and ability to multitask
- Proficient in Microsoft Office and CRM systems
- Must be able to work full-time
What We Offer:
- Competitive salary and a quarterly bonus
- Company pays 100% of benefits, including medical, dental, vision, disability and life insurance
- 401k with generous company match
- Paid Parental Leave & Access to Parently platform
- Hybrid work schedule - In office 2-3 times a week
- Generous time off and paid company holidays
- Company provided latest technology & software tools
If you are a highly motivated and customer-oriented individual with a passion for technology and energy solutions, we want to hear from you! Join our team at Voltguard Utilities Ltd and be a part of our mission to provide reliable and cost-effective energy services to our customers.
Technical Support Specialist
Posted 7 days ago
Job Viewed
Job Description
- Providing timely and effective technical support to customers via phone, email, and chat.
- Diagnosing and troubleshooting complex software and hardware issues.
- Guiding users through step-by-step solutions and providing clear, concise instructions.
- Documenting all support interactions, issues, and resolutions in the ticketing system.
- Escalating unresolved issues to senior support engineers or relevant departments.
- Contributing to the knowledge base by creating and updating support articles and FAQs.
- Identifying recurring technical issues and providing feedback to the development team for product improvement.
- Assisting with user account management and system configurations.
- Monitoring system performance and identifying potential technical problems.
- Maintaining a high level of customer satisfaction through professional and empathetic communication.
A Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience, is preferred. A minimum of 3 years of experience in a technical support or helpdesk role is required. Strong knowledge of operating systems (Windows, macOS), networking fundamentals, and common software applications is essential. Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is highly desirable. Excellent troubleshooting and analytical skills are a must. Exceptional communication, active listening, and interpersonal skills are critical for effectively assisting customers. The ability to work independently, manage time effectively, and prioritize tasks in a remote setting is paramount. This role offers a fantastic opportunity to join a dynamic team and contribute to the success of a leading tech company, all while enjoying the flexibility of a fully remote position. While the role is remote, our headquarters are in Houston, Texas, US .
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Technology Support II - Production Support
Posted 8 days ago
Job Viewed
Job Description
As a Technology Support II team member in the Corporate Technology organization, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
**Job responsibilities**
+ Analyzes and troubleshoots production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
+ Improves operational stability and availability through participation in problem management
+ Assists in the escalation and communication of issues and solutions to the business and technology stakeholders
+ Identifies trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
+ Executes small to medium projects independently with initial direction and eventually graduates to designing and delivering projects autonomy
+ Leverages technology to solve business problems by writing high quality, maintainable, and robust code following best practices in software engineering
+ Participates in triaging, examining, diagnosing, and resolving incidents and work with others to solve problems at their root
+ Recognizes the toil within your role and proactively works towards eliminating it through either systems engineering or updating application code
+ Understands observability patterns and strives to implement and improve service level indicators, objectives monitoring, and alerting solutions for optimal transparency and analysis
**Required qualifications, capabilities, and skills**
+ 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
+ Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
+ Ability to code in at least one programming language such as Shell or Python
+ Proficient knowledge of maintaining a Cloud-base infrastructure
+ Exposure to observability and monitoring tools and techniques
+ Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
+ Experience with Linux as an operating system, and application support
+ Familiarity with site reliability concepts, principles, and practices
+ Proficient knowledge of observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, and Splunk
+ Familiarity with common networking technologies, and continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform
**Preferred qualifications, capabilities, and skills**
+ Proficient knowledge of financial services industry
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Technology Support Lead - Application Support
Posted 8 days ago
Job Viewed
Job Description
As a Technology Support Lead in the Corporate Technology organization, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
**Job responsibilities**
+ Leads teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
+ Executes policies and procedures that ensure operational stability and availability
+ Monitors production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
+ Escalates and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
+ Leads incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
+ Participates in process improvement to ensure improved future performance of the team
+ Actively designs and manages personal improvement plan to set and meet team and individual performance goals, while mentoring and coaching junior members of the team
+ Participates in post-incident reviews and problem management activities
+ Proactively contributes to improvement activities during incident downtime
+ Reviews the Corporate Technology environment to proactively identify events or lower severity incidents
+ Builds relationships both from a customer and technical perspective including with the problem and change management teams
**Required qualifications, capabilities, and skills**
+ 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
+ Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
+ Proficient in observability and monitoring tools and techniques
+ Experience with one or more general purpose programming languages and/or automation scripting such as SQL, Python, Java, or Splunk
+ Expertise with Incident Management tools such as ServiceNow
+ Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
+ Previous experience managing Major Incidents in a large environment
+ Proficient knowledge and understanding of Incident Management practices, skills, and tools
+ Broad understanding of technology frameworks across mainframe, midrange and distributed
+ Ability to support others across all contributing teams and disciplines
+ Ability to foster relationships from both a business and technical perspective including with senior Technology and Business management
**Preferred qualifications, capabilities, and skills**
+ Practical experience with public cloud, preferably with AWS
+ ITIL training and certification preferred
+ Proficient knowledge of Financial Services industry
+ Six Sigma training is a plus
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Technology Support II - Production Support
Posted 9 days ago
Job Viewed
Job Description
As a Technology Support II team member in the Corporate Technology organization, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
- Analyzes and troubleshoots production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
- Improves operational stability and availability through participation in problem management
- Assists in the escalation and communication of issues and solutions to the business and technology stakeholders
- Identifies trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
- Executes small to medium projects independently with initial direction and eventually graduates to designing and delivering projects autonomy
- Leverages technology to solve business problems by writing high quality, maintainable, and robust code following best practices in software engineering
- Participates in triaging, examining, diagnosing, and resolving incidents and work with others to solve problems at their root
- Recognizes the toil within your role and proactively works towards eliminating it through either systems engineering or updating application code
- Understands observability patterns and strives to implement and improve service level indicators, objectives monitoring, and alerting solutions for optimal transparency and analysis
Required qualifications, capabilities, and skills
- 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
- Ability to code in at least one programming language such as Shell or Python
- Proficient knowledge of maintaining a Cloud-base infrastructure
- Exposure to observability and monitoring tools and techniques
- Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Experience with Linux as an operating system, and application support
- Familiarity with site reliability concepts, principles, and practices
- Proficient knowledge of observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, and Splunk
- Familiarity with common networking technologies, and continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform
Preferred qualifications, capabilities, and skills
- Proficient knowledge of financial services industry
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans