431 IT Support jobs in Webster

The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy, collaborative, accountable, respectful, and innovative. They are responsible for resolving the most critical and complex issues with the Cornerstone product. The Specialist will utilize their knowledge, expertise, and exceptional soft skills to understand the customer and interpret their needs to ensure they are achieving maximum value from Cornerstone.

In this role you will

• Respond to customer cases in line with service level objectives.

• Identify and resolve issues and proactively perform mitigation assessments to prevent issues from recurring.

• Approach each case with a goal of ensuring Cornerstone products are performing at an optimal level by addressing any underlying or additional problems uncovered during each customer engagement.

• Research and replicate difficult configuration, compatibility or product defect issues and document the results of your investigation.

• Manage customer and internal communications with, both written and on calls.

• Drive full resolution of cases and escalated cases with limited oversight or direction.

• Act as a mentor and advisor to other members of the Global Technical Support Team

• Maintain an advanced understanding of the Cornerstone product portfolio, be the Subject Matter Expert.

• Create knowledge articles and lead knowledge sharing initiatives.

You have what it takes if you have

• Bachelor's degree in computer science, information systems, or equivalent experience required. Experience supporting LMS, HRIS, LXP, etc. is a plus

• Minimum of 5 years experience in a technical customer support role. Preferably with enterprise SaaS solutions.

• Excellent written and verbal communication skills are required, including the ability to communicate technical concepts clearly and effectively.

• Experience leading major Enterprise incidents/situations using escalation Management guidelines to engage support, product managers, engineering teams and other teams.

• Ability to communicate technical information proficiently with internal and external stakeholders, including C-level executives and Engineering leaders.

• The ability to communicate confidently and clearly on conference calls, in meetings, and via email, at all levels of the organization is essential.

• Strong organizational skills with the ability to manage multiple tasks simultaneously.

• Customer focus and ownership, use of own initiative, and a proactive approach to work.

• Ability to facilitate conversations with large groups of remote people.

• Ability to maintain calm during stressful situations.

• Ability to translate technical incidents into business terms.

• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment

• Consideration for privacy and security obligations

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@

Join to apply for the Construction Technical Support Specialist role at Vestas

3 days ago Be among the first 25 applicants

Join to apply for the Construction Technical Support Specialist role at Vestas

At Vestas we are powered by the vision of changing the world. And to create a sustainable future, we are building a team of motivated visionaries. Would you like to join us?

Vestas is the world's largest wind turbine manufacturing company with significant operations in the United States. The construction specialist is a support function for the sales, project & construction management team with tasks ranging from bid support, tooling requirements, technical documentation, spare parts, customer meetings, pre-construction guidance to our customers and BOPs, platform product development & problem solving for advance project execution. As well as a comprehensive focus on the New Site Startup process with respect to LPF monitoring, solving problems and to be the conduit between construction and service. Expected minimum 50% travel and work on location at the construction project.

Responsibilities:

• Manage and monitor the NSS - LPF in conjunction with service teams in the first 90 days of new project start ups.
• Join or represent the construction manager in internal co-ordination meetings. Join technical meetings with the customer to represent Vestas as needed. Continuously develop the NSS / HOTS process through documentation and process updates.
• Review project execution sub-tasks to support the construction manager, such as documentation control, quality control and general construction management tasks in the Stage Gate Model and other tracking programmes.
• Prepare page turn and technical documentation presentation for our costumer and sub-contractors and contribute to training on site during project kick-offs.
• Support efforts to ensure that on-site construction quality control measures are in place and are being implemented by Vestas contractors and sub-contractors.
• Follow-up of project-related engineering / quality issues to ensure execution excellence and interface with the product quality teams to continue lessons learned.
• Support the management of site construction document quality during the HOTs process.
• Internal follow-up of internal project related requests and processes.
• Support efforts to ensure that HSE requirements and guidelines are adhered to at project sites.
• Support the preparation of the project start-up & close-out process documents and reports.
• Expected travel is 50%
  
  

• Experience regarding construction of wind turbine farms and Vestas specific turbines essential.
• Practical experience in construction management and execution. Ability to step in and understand issues and bring such to a solution with limited input from Management.
• Good understanding of general contract elements and language interpretation including scope, milestones, payment terms and documentation.
• Working knowledge of the typical project construction schedules and budgets.
• Working knowledge of construction activities that have a high level of quality control risk and impacts on HSE.
• Dedicated collaborative attitude, One Vestas.
  
  

• Effective communication skills, oral and written.
• Extensive organizational skills.
• Advanced computer knowledge, in particular with MS Office products.
• Advanced proficiency in Shadow Data editor.
• TBC Core 300 Pipeline and understanding of Vestas alarm codes.
  
  

• Attractive salary and one of the most comprehensive benefits plans in the industry
• Great benefits coverage that includes dental and vision
• Generous Paid Time Off policies
• Great 401(k) plan (with employer match)
• Tuition assistance
• Global bonus program
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Information Technology
• Industries Renewable Energy Semiconductor Manufacturing

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Job Description

Job Description

We are seeking a Customer Support Specialist to join our growing team in New Orleans, LA. This role is essential in maintaining our commitment to excellent client service by providing timely and effective support. The ideal candidate is detail-oriented, communicates clearly, and thrives in a fast-paced environment.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person

• Resolve customer issues efficiently while maintaining a professional attitude

• Document all customer interactions in the system accurately

• Coordinate with internal departments to ensure customer satisfaction

• Assist in processing orders, returns, and service requests

• Maintain up-to-date knowledge of company products and services

• Contribute to a positive team environment and suggest process improvements

Qualifications:
Qualifications

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred

• Previous experience in customer service or support roles

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Proficient in Microsoft Office and general computer skills

• Ability to multitask and manage time effectively

Additional Information

Benefits

• Competitive salary ($44,000 - $63,000 annually)

• Opportunities for professional growth and career development

• Supportive and collaborative team environment

• Paid time off and holiday schedule

• Ongoing training and skills development

This position is location in Deer Park, TX

Job Title: Field Representative II - First Responder Print

In this dynamic role, you'll be the first point of contact for ensuring the seamless operation and support of RICOH managed devices across a designated geographic area. Every day presents an opportunity to engage with customers, promptly respond to their needs, and deliver technical assistance with warmth and expertise, prioritizing an exceptional customer service experience.

Roles and Responsibilities:

· Engage proactively to uphold service level agreements (SLAs) between customers and RICOH, ensuring prompt and effective resolution of support requests.

· Maintain an accurate inventory of managed devices, utilizing advanced printer fleet tools and databases to track assets and their locations.

· Conduct routine maintenance, replenish consumables, and swiftly address service alerts to uphold device availability as per SLAs.

· Perform continuous optimization efforts, identifying opportunities for fleet improvement and providing comprehensive training on device utilization.

· Execute a full spectrum of servicing and repairs, leveraging technical expertise to troubleshoot, diagnose, and resolve issues promptly.

· Collaborate closely with internal support resources, minimizing service dispatches and escalating complex issues as needed to ensure swift resolution.

Qualifications Must Have:

· High School Diploma (or equivalent) with a passion for technical support and customer service excellence.

· Prior experience in IT Help Desk Support, preferably with exposure to both application and hardware support.

· Technical training & certifications, with a preference for HP Certifications and completion of Ricoh Learning Institute Courseware.

Qualifications Nice to Have:

· Additional education beyond high school diploma, further enhancing technical expertise and customer service skills.

· Demonstrated proficiency in managing hardware inventory, including procurement and maintenance of on-site parts/consumables.

If you're ready to be the catalyst for positive change in the world of print technology, we invite you to join our dynamic team and embark on a journey of continuous growth and innovation.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually

• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Job Description

Job Description

We are seeking a Customer Support Specialist to join our growing team in New Orleans, LA. This role is essential in maintaining our commitment to excellent client service by providing timely and effective support. The ideal candidate is detail-oriented, communicates clearly, and thrives in a fast-paced environment.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person

• Resolve customer issues efficiently while maintaining a professional attitude

• Document all customer interactions in the system accurately

• Coordinate with internal departments to ensure customer satisfaction

• Assist in processing orders, returns, and service requests

• Maintain up-to-date knowledge of company products and services

• Contribute to a positive team environment and suggest process improvements

Qualifications:
Qualifications

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred

• Previous experience in customer service or support roles

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Proficient in Microsoft Office and general computer skills

• Ability to multitask and manage time effectively

Additional Information

Benefits

• Competitive salary ($44,000 - $63,000 annually)

• Opportunities for professional growth and career development

• Supportive and collaborative team environment

• Paid time off and holiday schedule

• Ongoing training and skills development