226 IT Support jobs in Willow Spring

Job DescriptionJob Description

Since Core Sound Imaging began in 2007, we have focused on delivering a superior customer experience with Studycast® - an advanced software as a service (SaaS) image storage and reporting solution (cloud PACS). Core Sound Imaging's focus on innovation is allowing Studycast® to change the face of medical imaging and diagnostic interpretation. Our nearly 2,000 clients in the U.S. and the world rely on Studycast for digital imaging and diagnostic testing workflow solutions that make their lives easier. At Core Sound Imaging we value every employee's contribution and care about providing the best product and service.

Job Summary

Core Sound Imaging is seeking a highly skilled and customer-focused Senior Technical Support Specialist to join our team, specializing in medical imaging software solutions. The Senior Technical Support Specialist will lead the resolution of complex technical issues across hardware, software, and network systems by conducting in-depth troubleshooting, research, and diagnostic analysis. In this role, you will serve as a key technical resource for resolving complex issues, supporting end-users and healthcare professionals, and ensuring optimal performance of our imaging systems in clinical environments.

You will collaborate closely with cross-functional teams, including engineering, product management, and clinical applications specialists, to deliver timely resolutions, contribute to product improvements, and enhance the overall customer experience. This position requires strong problem-solving abilities, deep technical knowledge of imaging modalities (such as PACS, RIS, DICOM, HL7), and a commitment to excellence in healthcare technology support.

Key Job Responsibilities

• Troubleshoot complex technical issues related to Studycast system performance, imaging workflows, and data transmission.
• Work directly with IT departments of healthcare organizations to ensure secure, compliant (e.g., HIPAA) connectivity and system optimization.
• Provide Tier 2 or Tier 3 escalated support for complex product issues, collaborating with engineering and QA teams as needed.
• Function as a subject matter expert (SME) for the Studycast platform, advising clients on best practices for imaging workflows, study management, and report .
• Lead the technical onboarding and configuration of new client integrations, including DICOM device setup, HL7 interfacing, and PACS/RIS connectivity.
• Configure and optimize workflow rules, report templates, and other client-specific Studycast settings.
• Participate in customer meetings and technical deep dives to align Studycast functionality with client needs.
• Analyze customer feedback and usage patterns to suggest product or workflow enhancements.
• Perform advanced system configuration, including custom report templates, rule-based workflows, and automation scripting (if supported).
• Assist in maintaining and improving internal tools for monitoring and managing customer environments.
• Consult with Sales, Customer Success, Product Management, and Engineering teams to provide customer insights and support technical initiatives.
• Provide mentorship and training to junior specialists and internal teams.
• Stay current on industry standards and help ensure HIPAA-compliant data handling and security practices.

Education & Experience
Equivalent to completion of 4 years of college-level coursework in computer science, a minimum of 5 years of technical support experience, information technology or a related field and experience sufficient to successfully perform the essential duties of the job as listed above.

Skills & Experience

• Deep knowledge of DICOM, HL7, and medical imaging systems
• Experience with cloud-based healthcare IT platforms
• Strong troubleshooting skills
• TCP/IP Networking, Firewall, LAN
• Linux and SQL
• Familiarity with EHR/EMR integrations and workflows
• Excellent communication and customer-facing skills
• Prior experience with Studycast or similar cloud-based imaging platforms
• Familiarity with healthcare regulations including HIPAA, HITECH, and SOC 2

Must be willing to work a shift that ranges from 9:00am to 8:00pm.

Company DescriptionCompany Overview:
Studycast is a provider of a cloud- platform for viewing, analyzing, and securely sharing diagnostic-quality images to reduce provider and patient costs while improving treatment protocols and overall quality of care. Studycast’s primary product is a radiology Picture Archiving & Communication System (PACS) that is differentiated in its breadth of workflow management tools, extensibility across specialties and care settings, and configurability across imaging modalities and hardware providers.

Strong Private Equity Ownership
PSG is a growth equity firm that partners with middle-market software and technology-enabled services companies to help them navigate transformational growth, capitalize on strategic opportunities, and build strong teams. Having backed more than 65+ companies and facilitated over 300 add-on acquisitions, PSG brings extensive investment experience, deep expertise in software and technology, and a firm commitment to collaborating with management teams. Founded in 2014, PSG operates out of offices in Boston, Kansas City and London.

PSG targets investments in rapidly growing middle market software and technology-enabled service companies. As technology continues to disrupt large segments of the economy, traditional industries are being reshaped by new services that are smarter, faster, and cheaper -- creating a significant number of opportunities to pursue.Company DescriptionCompany Overview:
Studycast is a provider of a cloud- platform for viewing, analyzing, and securely sharing diagnostic-quality images to reduce provider and patient costs while improving treatment protocols and overall quality of care. Studycast’s primary product is a radiology Picture Archiving & Communication System (PACS) that is differentiated in its breadth of workflow management tools, extensibility across specialties and care settings, and configurability across imaging modalities and hardware providers.

Strong Private Equity Ownership
PSG is a growth equity firm that partners with middle-market software and technology-enabled services companies to help them navigate transformational growth, capitalize on strategic opportunities, and build strong teams. Having backed more than 65+ companies and facilitated over 300 add-on acquisitions, PSG brings extensive investment experience, deep expertise in software and technology, and a firm commitment to collaborating with management teams. Founded in 2014, PSG operates out of offices in Boston, Kansas City and London.

PSG targets investments in rapidly growing middle market software and technology-enabled service companies. As technology continues to disrupt large segments of the economy, traditional industries are being reshaped by new services that are smarter, faster, and cheaper -- creating a significant number of opportunities to pursue.

The Client is seeking an Expert Specialist resource for a 12-month engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive outcomes and ensures effective resolution of issues.

ASM is looking for a Full Time Service Desk Analyst to work on the Service Desk, which is the first line of support for our customers. The ideal candidate possesses outstanding customer service, technical aptitude, and a desire to "own" customer incidents and requests to resolution. The Full Time Service Desk Analyst provides customer support, service and technical support through analysis and problem solving 100% over the phone, chat, and remote support in a high-volume call center environment. Since the service desk supports multiple clients in a shared services environment, the candidate should be comfortable learning multiple technologies, supporting multiple clients and their applicate software applications, understanding and applying each customer's specific procedures and processes. The candidate can expect to walk callers through web site navigation for financial aid web sites, conduct advanced application support, troubleshoot electronic medical record transport errors, support Office 365, printing, WIFI, monitoring of alerts, and system provisioning. The Service Desk analyst is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands.

• Provide 100% phone and remote technical support, or chat or through the Incident Management System

• Triage and work incoming Service Desk calls, chats, tickets

• Support Microsoft, Apple, business and third-party applications

• Participate in on call after-hours and weekend support as needed

• Support Medical patient Record, Patient/Provider communications, Identity Access Mgt Software applications

• Support Medical Application Provisioning

• Support Community Care providers and medical participant organizations

• Trouble shoot medical patient records transport errors across the national gateway

• Monitor and Support Alerts

• Support Navigation of financial aid web site

• Ensure tickets are responded to and resolved within Service Level Agreements for each customer

• Support Windows operating systems of various versions including Windows 8 and 10

• Manage and support Office 365

• Create documentation for the Service Desk

• Works hours are either 7A-4P or 8A-5P ET.

Minimum Qualifications

• Associates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred.

• 2-5 years of experience in information technology, systems administration or other IT related field.

• Candidate must have experience in explaining highly technical data and information in simplistic grade school language for end users of complex IT systems and projects

• Candidate must be able to use a variety of word processing, spreadsheet, graphics and scheduling tools

• Candidate must have experience in being able to gather and convert data into a written narrative

Other Job Specific Skills

• HDI or ITIL certification

• Experience with IT Service Management systems like ServiceNow

• Experience with Microsoft Dynamics CRM

• 6 months working knowledge of Active Directory

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$22.26 - $23/hr

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

IT SUPPORT SPECIALIST

Company Overview

Extron is a leading developer and manufacturer of professional AV hardware and software solutions which serve the ever-changing needs of organizations around the world as they strive to better communicate. Each Extron product is carefully engineered to provide best-in-class performance, intuitive operation and exceptional reliability. At Extron, the passion for our products is evidenced by our company culture which encourages innovation and provides opportunities for individual career growth. Our teams develop and release over 100 new products a year and continue to grow our vast patent portfolio.

Position Overview

The qualified IT candidate will provide professional desktop support to Extron's internal corporate users. Candidate must have good communication skills, strong troubleshooting abilities and a desire to learn new technologies.

Minimum Qualifications:

• Bachelor's degree in a Computer Science related field or equivalent experience in a customer-facing technical IT Support role.
• 2+ years of experience with installing and supporting Windows, Macintosh, Linux, desktops, laptops, laser printers, and iPhones.
• Profound knowledge of Windows Operating Systems required.
• Excellent communication (written and verbal) and customer service skills required.
• Knowledge of Active Directory, DHCP, TCP/IP, DNS, and required.
• Experience supporting Microsoft and Adobe Suite applications required.
• Experience supporting barcode scanners and Zebra label printers a plus.
• Knowledge of network switches and VLANS a plus.
• Experience in supporting Mobile Device Management is a plus.
• Able to work independently with minimal supervision.
• Experience in using a Helpdesk based ticketing system.
• Strong attention to detail, highly organized.
• Able to support IT corporate requirements outside normal business hours.
• Ability to work well in a fast-paced professional office environment.

• Experience with Microsoft SCCM, Azure Active Directory and InTune.
• Experience managing a Mobile Device Management solution.
• Experience managing Group Policies.
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
• Experience deploying and support VOIP phones.
• Experience supporting Video Conferencing equipment.
• Knowledge of backup and recovery systems.

At BuildOps, we're building a groundbreaking software solution, purpose-built to support today's commercial contractors. From helping our customers manage their service department all the way to project management, we're breaking the mold and building a team that invests in our mission. We love driven, self-motivated folks experienced in tech start-ups who thrive in fast-paced environments. Could you be our next hire?

This candidate will join a well-funded, fast-growing technology startup with the opportunity to directly impact day-to-day technology experience across the company.

As our IT Support Specialist, you will help ensure a seamless, secure, and high-performing technology experience for every employee - enabling them to do their best work from day one. This is a hybrid/on-site role based in Raleigh, NC, reporting to the Director of IT.
What you will do:

End User Support and Technology Operations:

• Serve as a point of contact for IT support needs (hardware and software troubleshooting)
• Support the employee lifecycle from onboarding to offboarding, including account provisioning and hardware setup
• Provide in-person and remote support across both Mac and Windows environments
• Track and manage IT hardware inventory, including laptops, monitors, and peripherals

• Maintain and support office tech including Wi-Fi, printers, and conference room AV systems
• Coordinate remote support needs for satellite offices and distributed teams

• Monitor endpoint and SaaS application security tools such as Okta, Google Workspace, antivirus software, and patching tools
• Contribute to automation and self-service tooling to improve support workflows
• Document and maintain an internal IT knowledge base, user guides, and SOPs

• Assist with periodic IT audits and internal compliance efforts
• Ensure adherence to IT security and operational best practices

• Based in the Raleigh, NC area with the ability to work on-site as needed
• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent practical experience)
  3 - 5 years of experience in IT support roles, with at least 1 year in a high-growth SaaS or tech company
• Hands-on experience with tools like Google Workspace, Slack, Zoom, and the Atlassian suite (Jira, Confluence)
• Strong communication and customer service skills - you can explain technical topics clearly to non-technical users
• Proficiency with both remote and in-person IT support
• Ability to work independently and manage multiple priorities in a fast-paced startup environment

• Experience with scripting (e.g., Bash, Python, Google Apps Script)
• Familiarity with Ubiquiti/UniFi and basic network troubleshooting

• Negotiable base salary + annual bonus
• Generous equity grant, become an owner in our company!
• A comprehensive benefits package
• Flexible PTO and hybrid work schedules
• Work from from stipend
• Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules and daily lunch stipends for in-office days
• Company events like BBQs and team-building activities, both in-person and virtual
• Fast-paced, collaborative, and dynamic work environment
• Opportunities for growth and career advancement
• Chance to work with cutting-edge technology and innovative solutions
• The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

Essential Duties & Responsibilities:

• Retrieves medical records through various systems.
• Submits Medical records through hardcopy submission.
• Opens and scans correspondence received, routes to leadership for distribution.
• Responds timely to emails and telephone messages as appropriate.
• Communicates issues to management, including address, system or escalated account issues.
• Participates and attends meetings as requested.
• Supports client /internal processes.
• Maintains and respect the confidentiality of patient information in accordance with insurance collection guidelines and corporate policy and procedure.
• Supports SAVISTA Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to SAVISTA business practices. This includes becoming familiar with SAVISTA Code of Ethics, attending training as required, notifying management or SAVISTA Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations.

• High school diploma or GED.
• Demonstrated ability to navigate Internet Explorer and Microsoft Office.
• Ability to handle sensitive information and maintain HIPAA compliance.
• No travel required.

• While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals printers, and telephones; extend arms; kneel; talk and hear.
• The employee must occasionally lift and/or move up to 15 pounds.
• Must be able to talk, listen and speak clearly on telephone.
• Mental Demands: the employee must be able to follow directions, to get along with others, and handle stress.
• Work environment: The noise level in the work environment is usually minimal.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

Software Support Specialist (Sitelink Product) Storable is seeking a Software Support Specialist to join our collaborative and committed Support team that breathes self-storage. As a Software Support Specialist, you will be entrusted with crafting and delivering a warm, enthusiastic, and customized support experience for our wonderful customers around our family of products.You are the missing puzzle piece to help us bridge any knowledge gaps that may arise. Through creativity and empathy yet critical thinking skills, you will analyze, investigate, and resolve complex issues with clients. While you may encounter problems that can be resolved through a number of our existing resources, you may also have to troubleshoot an issue that we have not yet had the chance to tackle. Shift Days : Primary Days: Monday - Friday Shift Hours : What you will do : Incident Handling Primarily communicate on the phone with clients to understand their questions and/or concerns and register incidents received phone in the CRM system Secondarily manage a small amount of email cases daily that are assigned to you and call the customer to resolve if needed Classify incidents based on severity and priority Utilize existing Knowledge Base, manuals or other reference materials to resolve incidents Investigate and resolve incidents with no known solution Collaborate with other team members to assist them with resolution of incidents Contribute and update our Knowledge Base and Communities Accept and retain ownership of requests, provide regular updates to support and /or customers on the status of each request and manage aging of assigned requests Ensure service level standards are achieved (as defined by the Technical Support management team) Handle interruptions well and move between tasks with ease while still meeting deadline Troubleshoot technical issues with clients using learned product knowledge and support processes Collaborate with Senior or Principle Support Engineers on complex cases when appropriate Replicate and log reported bugs in bug tracking system Escalate cases to Escalation or R&D Engineers when required Possess an intermediate understanding of the organization's products assigned, staying current with system information, changes and updates, and escalate more complex inquiries Work with more knowledgeable resources to ensure any case needing escalation has appropriate documentation and detail to effectively transition the case without inconvenience to the customer. Customer Care Attend virtual and classroom based training classes Complete certifications for company products Complete training for complementary 3rd party products Use appropriate discretion in handling critical client calls and escalating calls to management Perform each duty above with our customers' satisfaction as your number one priority. Assist in training new Technical Support team members Contribute new content to the Support Knowledge base Work shift rotation to cover evenings, public holidays and weekends What you will need : Bachelor's degree in Business Applications, Computer Science, or a related field is desired Computer/IT Certification a plus (or equivalent years of work experience) At least 2 years of product support experience, preferably in a support analyst or technical support position preferred Excellent interpersonal communication skills, both verbal and written, and ability to remain calm and professional in all circumstances Excellent phone skills, which includes actively listening and developing effective questioning techniques to resolve issues Excellent knowledge of customer service principles and practices with previous customer service experience Proven ability to resolve escalated technical issues by quickly identifying problems, forming solutions, including customized solutions that are outside of the generally accepted use of a product function, and executing step-by-step troubleshooting procedures Excellent understanding of the general aspects of the job, including thorough knowledge of relevant software computer applications and equipment A positive, professional, solution-oriented, enthusiastic and team-oriented attitude Demonstrated ability to handle interruptions well and move between tasks with ease while still meeting deadlines Ability to follow department processes and procedures Bonus Points : Intermediate understanding of major RDBMS with emphasis on Oracle, MS SQL Intermediate desktop OS knowledge (PC and Server) including understanding environment variables and writing and troubleshooting batch files Intermediate network communication, network security, network administration and wireless networking knowledge Intermediate virtualization knowledge with the ability to configure and troubleshoot virtual environments Proficiency supporting multiple versions of Windows Software Support Specialist Location Raleigh, North Carolina, United States Salary 8000 - 12000 a year (US Dollars) Description Software Support Specialist (Sitelink Product) Storable is seeking a Software Support Specialist to join our collaborative and committed Support team that breathes self-storage. As a Software Support Specialist, you will be entrusted with crafting and delivering a warm, enthusiastic, and customized support experience for our wonderful customers around our family of products.You are the missing puzzle piece to help us bridge any knowledge gaps that may arise. Through creativity and empathy yet critical thinking skills, you will analyze, investigate, and resolve complex issues with clients. While you may encounter problems that can be resolved through a number of our existing resources, you may also have to troubleshoot an issue that we have not yet had the chance to tackle. Shift Days : Primary Days: Monday - Friday Shift Hours : 9:00 am - 6:00 pm ET What you will do : Incident Handling Primarily communicate on the phone with clients to understand their questions and/or concerns and register incidents received phone in the CRM system Secondarily manage a small amount of email cases daily that are assigned to you and call the customer to resolve if needed Classify incidents based on severity and priority Utilize existing Knowledge Base, manuals or other reference materials to resolve incidents Investigate and resolve incidents with no known solution Collaborate with other team members to assist them with resolution of incidents Contribute and update our Knowledge Base and Communities Accept and retain ownership of requests, provide regular updates to support and /or customers on the status of each request and manage aging of assigned requests Ensure service level standards are achieved (as defined by the Technical Support management team) Handle interruptions well and move between tasks with ease while still meeting deadline Incident Escalation Troubleshoot technical issues with clients using learned product knowledge and support processes Collaborate with Senior or Principle Support Engineers on complex cases when appropriate Replicate and log reported bugs in bug tracking system Escalate cases to Escalation or R&D Engineers when required Possess an intermediate understanding of the organization's products assigned, staying current with system information, changes and updates, and escalate more complex inquiries Work with more knowledgeable resources to ensure any case needing escalation has appropriate documentation and detail to effectively transition the case without inconvenience to the customer. Customer Care Attend virtual and classroom based training classes Complete certifications for company products Complete training for complementary 3rd party products Use appropriate discretion in handling critical client calls and escalating calls to management Perform each duty above with our customers' satisfaction as your number one priority. Assist in training new Technical Support team members Contribute new content to the Support Knowledge base Work shift rotation to cover evenings, public holidays and weekends What you will need : Bachelor's degree in Business Applications, Computer Science, or a related field is desired Computer/IT Certification a plus (or equivalent years of work experience) At least 2 years of product support experience, preferably in a support analyst or technical support position preferred Excellent interpersonal communication skills, both verbal and written, and ability to remain calm and professional in all circumstances Excellent phone skills, which includes actively listening and developing effective questioning techniques to resolve issues Excellent knowledge of customer service principles and practices with previous customer service experience Proven ability to resolve escalated technical issues by quickly identifying problems, forming solutions, including customized solutions that are outside of the generally accepted use of a product function, and executing step-by-step troubleshooting procedures Excellent understanding of the general aspects of the job, including thorough knowledge of relevant software computer applications and equipment A positive, professional, solution-oriented, enthusiastic and team-oriented attitude Demonstrated ability to handle interruptions well and move between tasks with ease while still meeting deadlines Ability to follow department processes and procedures Experience utilizing CRM systems Bonus Points : Intermediate understanding of major RDBMS with emphasis on Oracle, MS SQL Intermediate desktop OS knowledge (PC and Server) including understanding environment variables and writing and troubleshooting batch files Salesforce Experience Intermediate network communication, network security, network administration and wireless networking knowledge Intermediate virtualization knowledge with the ability to configure and troubleshoot virtual environments Proficiency supporting multiple versions of Windows Proficiency supporting several major web browsers such as Internet Explorer, Chrome, Firefox or Safari Please mention the word **INGENIOUSLY** and tag RMzUuODUuMjI2LjEwMQ== when applying to show you read the job post completely (#RMzUuODUuMjI2LjEwMQ==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human. Job type: Remote job Tags software system training technical support web analyst management content senior Sent 2 days ago Apply on external site Share on Facebook Share on Twitter Share on LinkedIn Share via Email Back to index #J-18808-Ljbffr

Status: Full-time, Non-exempt (40 hours per week)

Classification: 12-month Administrator

Location: In-person at The Montessori School of Raleigh (MSR). Occasional travel to Carolina Preparatory Academy (Carolina Prep) as needed. Not eligible to work from home.

Supervisor : Director of Facilities

Work Schedule: Tuesday - Friday: 10:00 a.m. - 6:30 p.m.; Saturday: 8 a.m. - 4:30 p.m.

Position Summary

MSR and Carolina Prep seeks a Facilities Support Specialist to join the Facilities team immediately. This role is ideal for a hands-on generalist who enjoys variety in their work - no two days are the same. From routine maintenance and repairs, to helping with event setup and vendor coordination, you'll help ensure our campuses are safe, functional, and welcoming for students, staff, and visitors.

Competencies

• Is committed to the mission and core values of MSR/Carolina Prep which include "Respect, Integrity, Community and Love of Learning"
• Respects, supports and prioritizes practices that ensure a safe campus environment for all members of the community
• Working knowledge in building trades and facility systems including fire and life safety, HVAC, electrical, plumbing, carpentry, etc.
• Ability to safely operate hand/power tools, ladders, and other equipment, including working at heights when required
• Is detail-oriented, works efficiently and can manage multiple tasks at the same time
• Basic proficiency in MacOS and Google applications. Familiarity with CMMS a plus.
• Skilled problem solver, highly organized, resourceful, and proactive

• Collaborates with the Facilities team to complete all work tickets, maintenance/repair, installation, and janitorial requests in a timely manner. Communicates with appropriate faculty/staff on work status and closes tickets upon completion.
• Supports the execution of preventative maintenance and plant renewal/replacement
• Proactively ensures facilities and grounds are maintained in a manner which provides a clean and safe environment. This includes, but is not limited to:
• Cleaning and janitorial duties
• General carpentry and replacing/repairing building finishes such as ceiling tile, drywall/paint, carpet tiles, LVT, etc.
• Repair/replacement of door and window hardware/locks
• Furniture repair, assembly, and installation
• Grounds - routine upkeep of outdoor areas, blowing walkways and parking lots, picking up debris, maintaining outdoor furniture and structures (e.g. sealing decks), light landscaping tasks, and supporting seasonal needs (e.g. ice melt, storm cleanup, etc.)
• Plumbing - minor leaks, clogged toilets/drains, touchless sensors, faucet aerators, etc.
• Electrical - resetting breakers, replacing outlets, switches, bulbs, ballasts, fuses, etc.
• HVAC - troubleshooting, thermostat scheduling/adjustment, changing filters, etc.
• Fire and life safety systems - troubleshooting, operating fire alarm systems, etc.
• Assists the Facilities team with improvement projects, equipment testing, supply inventory and other support projects/duties as assigned by the Director of Facilities
• Event support including furniture setup/teardown and janitorial/maintenance requests
• Monitors two-way radio at all times and responds to all transmissions applicable to areas of responsibility including supplies, repairs/maintenance, emergencies, clean-ups, deliveries, etc.
• Receives deliveries and distributes packages
• Accompanies and provides access for vendors and service personnel
• Serves as school representative on-site for after-hour school functions as needed
• Serves as backup bus driver for daily routes, field trips, and events. Ability to obtain CDL.
• Security support including staffing the security desk/doors as needed, monitoring cameras/building perimeter, and greeting and signing in guests
• Maintains professionalism and customer service orientation in all interactions with faculty/staff, parents, vendors, etc.
• Must be able to work flexible hours based on school needs
• Willingness-to-help attitude and an eye for detail and organization
• Other duties as assigned by the Head of School, Chief Financial and Operations Officer or Director of Facilities

• Possesses outstanding interpersonal and teamwork skills, with a professional and empathetic approach
• Develops and maintains positive relationships with students, colleagues, parents and other members of the MSR/CPA community
• Strives for continuous improvement and solicits feedback to improve service
• Demonstrates flexibility with a "can-do" attitude
• Ability to work independently and collaborate with diverse teams
• Maintains confidentiality
• Takes initiative, follows through, and owns results

• Work in a fast-paced environment dealing with a wide variety of challenges, a varied and diverse clientele, and with a high expectation of accountability
• Work in both a traditional climate-controlled office environment and outdoors with potential exposure to inclement weather and unpredictable crisis situations
• Climb stairs and ladders, and work at heights when needed
• Occasionally lift up to 50 lbs, with heavier weight necessary at times
• Stand for prolonged periods of time
• Regularly use close and distance vision
• Turn, bend, and reach