233 IT Support jobs in Woodcliff
Desktop Support Tech
23274 Richmond, Virginia
Insight Global
Posted 16 days ago
Job Viewed
Job Description
Job Description
Insight Global is seeking experienced advanced Desktop Support Technician. The ideal candidate brings proven problem-solving experience and the ability to thrive in a highly collaborative and fast-paced work environment. IG needs individuals who are passionate about customer service and have experience as an advanced Desktop Support Technician.
The role is responsible for Desktop Support, and some AD group policy administration.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
Ascertain and meet customer expectations
Work effectively and independently in a fast paced team environment where priorities can rapidly change
Prioritize own work activities with minimal guidance and coaching
Solve complex problems through discovery and analysis with minimal guidance
Complete complex projects independently with minimal oversight and direction
Manage competing priorities to meet goals
Communicate effectively orally and in writing
Provide, maintain and follow technical documentation
Windows 11
SCCM
Service Desk Ticketing System
Active Directory Bachelors Degree
Okta
Insight Global is seeking experienced advanced Desktop Support Technician. The ideal candidate brings proven problem-solving experience and the ability to thrive in a highly collaborative and fast-paced work environment. IG needs individuals who are passionate about customer service and have experience as an advanced Desktop Support Technician.
The role is responsible for Desktop Support, and some AD group policy administration.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
Ascertain and meet customer expectations
Work effectively and independently in a fast paced team environment where priorities can rapidly change
Prioritize own work activities with minimal guidance and coaching
Solve complex problems through discovery and analysis with minimal guidance
Complete complex projects independently with minimal oversight and direction
Manage competing priorities to meet goals
Communicate effectively orally and in writing
Provide, maintain and follow technical documentation
Windows 11
SCCM
Service Desk Ticketing System
Active Directory Bachelors Degree
Okta
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0
IT Field Technician / Traveling Desktop Support
23274 Richmond, Virginia
CTG
Posted 6 days ago
Job Viewed
Job Description
**Location:** Richmond, VA (Local candidates only) - Travel required throughout Virginia
**About the Role:**
We are seeking a skilled IT Field Technician to provide on-site and remote desktop support for our client's locations across Virginia. The ideal candidate will be responsible for troubleshooting, repairing, and maintaining laptops, desktops, and network connectivity issues. This role requires travel to various locations including Roanoke, Chantilly, Richmond, and Virginia Beach.
**Key Responsibilities:**
+ Provide technical support for laptops, desktops, and peripherals.
+ Troubleshoot and resolve network connectivity issues.
+ Set up and configure hardware, software, and network devices.
+ Respond to service requests in a timely manner, both remotely and on-site.
+ Maintain accurate documentation of work performed, incidents, and resolutions.
+ Collaborate with the IT team to ensure consistent service quality.
+ Travel to client sites as needed across the state of Virginia.
**Qualifications:**
+ Proven experience as an IT technician or in a similar role.
+ Strong knowledge of computer hardware, operating systems, and networking.
+ Ability to diagnose and resolve technical issues efficiently.
+ Excellent communication and customer service skills.
+ Must be local to Richmond, VA, with the ability to travel throughout the state.
+ Valid driver's license and reliable transportation required.
**Preferred Skills:**
+ Experience with remote troubleshooting tools.
+ Familiarity with enterprise network environments.
+ Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
**To Apply:**
To be considered, please apply directly to this requisition using the link provided **.** For additional information, please contact **Krista Eckard at ** . Kindly forward this to any other interested parties. Thank you!
**About CTG**
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.
**About the Role:**
We are seeking a skilled IT Field Technician to provide on-site and remote desktop support for our client's locations across Virginia. The ideal candidate will be responsible for troubleshooting, repairing, and maintaining laptops, desktops, and network connectivity issues. This role requires travel to various locations including Roanoke, Chantilly, Richmond, and Virginia Beach.
**Key Responsibilities:**
+ Provide technical support for laptops, desktops, and peripherals.
+ Troubleshoot and resolve network connectivity issues.
+ Set up and configure hardware, software, and network devices.
+ Respond to service requests in a timely manner, both remotely and on-site.
+ Maintain accurate documentation of work performed, incidents, and resolutions.
+ Collaborate with the IT team to ensure consistent service quality.
+ Travel to client sites as needed across the state of Virginia.
**Qualifications:**
+ Proven experience as an IT technician or in a similar role.
+ Strong knowledge of computer hardware, operating systems, and networking.
+ Ability to diagnose and resolve technical issues efficiently.
+ Excellent communication and customer service skills.
+ Must be local to Richmond, VA, with the ability to travel throughout the state.
+ Valid driver's license and reliable transportation required.
**Preferred Skills:**
+ Experience with remote troubleshooting tools.
+ Familiarity with enterprise network environments.
+ Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
**To Apply:**
To be considered, please apply directly to this requisition using the link provided **.** For additional information, please contact **Krista Eckard at ** . Kindly forward this to any other interested parties. Thank you!
**About CTG**
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.
View Now
1
Desktop Support Analyst, End User Experience- MAC experience
23274 Richmond, Virginia
Owens & Minor
Posted 16 days ago
Job Viewed
Job Description
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do.
Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & Minor teammate benefits include:
+ Medical, dental, and vision insurance, available on first working day
+ 401(k), eligibility after one year of service
+ Employee stock purchase plan
+ Tuition reimbursement
**The anticipated salary range for this position is $70,000 - $80,000 yr./. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.**
**POSITION SUMMARY**
Desktop Support Analyst within the Owens & Minor Global IT End User Experience Team. Provides technical support and troubleshooting for endpoint devices, including MacOS, Windows 10 & 11 laptops and desktops. Ensures timely resolution of issues to maintain operational efficiency and user satisfaction. As a key member of the End User Experience Team, collaborates with IT leadership to implement and uphold Owens & Minor's IT strategy, aligning with the overall business objectives. This position will primarily support US-based teammates and will align with typical continental US work hours, however this role will interact and collaborate with a larger global team.
**ESSENTIAL JOB FUNCTIONS:**
+ **Support the Mission and Vision:** Supports the mission and vision of Owens & Minor's Global Infrastructure Delivery Excellence organization, fostering a business-oriented culture and mindset driven by continual service improvement techniques.
+ **Provide Technical Support:** Answer and resolve endpoint migration-related requests/incidents over the phone, Teams, remotely, or in-person efficiently and professionally as part of a global Desktop Support Team.
+ **Diagnose and Troubleshoot Issues:** Offer Level One to Level Three solutions by diagnosing hardware, software, printing, and network connectivity issues, including LAN, WAN, WLAN, and VPN access in a MacOS, Windows 10/11 and Microsoft Office 365 environment.
+ **Configure Endpoint Devices:** Configure endpoint hardware/software, including desktops and laptops, ensuring proper setup and functionality.
+ **Manage Incident Resolution:** Proficiently manage the resolution of inbound requests and/or incidents, balancing the need for customer service and issue resolution.
+ **Communicate Technical Concepts:** Effectively translate moderately complex technical concepts into easy-to-understand language to assist non-technically oriented customers.
+ **Record Interactions:** Record all interactions with customers in an incident management tracking tool (ServiceNow) to ensure accurate documentation and tracking of issues.
+ **Install and Update Software:** Oversee the installation and update of computer software on end-user computers as needed.
+ **Respond Timely:** Respond to requests in a timely manner to ensure minimal disruption to end-user productivity within expected SLAs.
+ **Collaborate with Teams:** Coordinate and escalate issues to other teams as needed, providing feedback to ensure an excellent customer service experience.
+ **Stay Informed:** Stay abreast of new technologies and platforms, providing recommendations on emerging technologies that should be considered within the EUX Endpoint Lifecycle Management.
+ **Support Special Projects:** Provide support on special projects and initiatives as business needs evolve, such as Windows 10 to Windows 11 migration.
+ **Maintain Best Practices:** Collaboratively establish, update, and maintain best practices for the entire end-user endpoint lifecycle support process.
+ **Provide input** on training programs designed to educate our computer users about basic computer use and specialized applications.
**SUPPLEMENTAL** **JOB FUNCTIONS:**
+ Performs additional duties as directed.
**Qualifications**
**EDUCATION & EXPERIENCE** **:**
+ Associate's Degree in Computer Science, Information Systems, or related field of study, or equivalent work experience
+ Minimum of 2-3 years of experience in IT support roles, specifically in desktop support or helpdesk environments
+ Experience with MacOS, preferably how they interact with an enterprise environment such as Active Directory and Intune
+ Recent demonstrated experience with management of MacOS-based devices using platforms such as Intune, Jamf and/or Addigy
+ Experience with Windows 10/11 operating systems and Microsoft Office 365.
+ Familiarity with endpoint device management, including installations, upgrades, and troubleshooting.
+ Experience with incident management tools, such as ServiceNow, is preferred.
+ Strong customer service skills and the ability to communicate technical concepts to non-technical users.
**KNOWLEDGE SKILLS & ABILITIES** **:**
+ **Technical Proficiency:** Strong knowledge of MacOS, Windows 10/11 operating systems, Microsoft Office 365, and endpoint device management.
+ **Problem-Solving Skills:** Excellent troubleshooting skills for hardware, software, and network connectivity issues.
+ **Customer Service Orientation:** Strong customer service skills with the ability to communicate effectively with non-technical users.
+ **Communication Skills:** Ability to explain technical concepts (both verbally and written) in simple terms and document interactions accurately in incident management tools like ServiceNow.
+ **Time Management:** Ability to manage multiple tasks and prioritize effectively to ensure timely resolution of issues.
+ **Team Collaboration:** Ability to work collaboratively with other IT teams and escalate issues when necessary to ensure a seamless support experience.
+ **Adaptability:** Willingness to stay updated with new technologies and adapt to changing business needs.
+ **Attention to Detail:** Meticulous in following procedures and documenting support activities to ensure consistency and reliability.
+ **Analytical Thinking:** Ability to analyze and diagnose issues systematically to find effective solutions.
+ **Professionalism:** Maintain a professional demeanor and build positive relationships with end-users and team members.
**ADDITIONAL REQUIREMENTS** **:**
+ Ability to travel up to 10%; may include international travel
If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today.
**Life at O&M**
When you become an Owens & Minor teammate, you're joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values-Integrity, Development, Excellence, Accountability, Listening-O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate's perspective and contributions.
Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & Minor teammate benefits include:
+ Medical, dental, and vision insurance, available on first working day
+ 401(k), eligibility after one year of service
+ Employee stock purchase plan
+ Tuition reimbursement
**The anticipated salary range for this position is $70,000 - $80,000 yr./. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.**
**POSITION SUMMARY**
Desktop Support Analyst within the Owens & Minor Global IT End User Experience Team. Provides technical support and troubleshooting for endpoint devices, including MacOS, Windows 10 & 11 laptops and desktops. Ensures timely resolution of issues to maintain operational efficiency and user satisfaction. As a key member of the End User Experience Team, collaborates with IT leadership to implement and uphold Owens & Minor's IT strategy, aligning with the overall business objectives. This position will primarily support US-based teammates and will align with typical continental US work hours, however this role will interact and collaborate with a larger global team.
**ESSENTIAL JOB FUNCTIONS:**
+ **Support the Mission and Vision:** Supports the mission and vision of Owens & Minor's Global Infrastructure Delivery Excellence organization, fostering a business-oriented culture and mindset driven by continual service improvement techniques.
+ **Provide Technical Support:** Answer and resolve endpoint migration-related requests/incidents over the phone, Teams, remotely, or in-person efficiently and professionally as part of a global Desktop Support Team.
+ **Diagnose and Troubleshoot Issues:** Offer Level One to Level Three solutions by diagnosing hardware, software, printing, and network connectivity issues, including LAN, WAN, WLAN, and VPN access in a MacOS, Windows 10/11 and Microsoft Office 365 environment.
+ **Configure Endpoint Devices:** Configure endpoint hardware/software, including desktops and laptops, ensuring proper setup and functionality.
+ **Manage Incident Resolution:** Proficiently manage the resolution of inbound requests and/or incidents, balancing the need for customer service and issue resolution.
+ **Communicate Technical Concepts:** Effectively translate moderately complex technical concepts into easy-to-understand language to assist non-technically oriented customers.
+ **Record Interactions:** Record all interactions with customers in an incident management tracking tool (ServiceNow) to ensure accurate documentation and tracking of issues.
+ **Install and Update Software:** Oversee the installation and update of computer software on end-user computers as needed.
+ **Respond Timely:** Respond to requests in a timely manner to ensure minimal disruption to end-user productivity within expected SLAs.
+ **Collaborate with Teams:** Coordinate and escalate issues to other teams as needed, providing feedback to ensure an excellent customer service experience.
+ **Stay Informed:** Stay abreast of new technologies and platforms, providing recommendations on emerging technologies that should be considered within the EUX Endpoint Lifecycle Management.
+ **Support Special Projects:** Provide support on special projects and initiatives as business needs evolve, such as Windows 10 to Windows 11 migration.
+ **Maintain Best Practices:** Collaboratively establish, update, and maintain best practices for the entire end-user endpoint lifecycle support process.
+ **Provide input** on training programs designed to educate our computer users about basic computer use and specialized applications.
**SUPPLEMENTAL** **JOB FUNCTIONS:**
+ Performs additional duties as directed.
**Qualifications**
**EDUCATION & EXPERIENCE** **:**
+ Associate's Degree in Computer Science, Information Systems, or related field of study, or equivalent work experience
+ Minimum of 2-3 years of experience in IT support roles, specifically in desktop support or helpdesk environments
+ Experience with MacOS, preferably how they interact with an enterprise environment such as Active Directory and Intune
+ Recent demonstrated experience with management of MacOS-based devices using platforms such as Intune, Jamf and/or Addigy
+ Experience with Windows 10/11 operating systems and Microsoft Office 365.
+ Familiarity with endpoint device management, including installations, upgrades, and troubleshooting.
+ Experience with incident management tools, such as ServiceNow, is preferred.
+ Strong customer service skills and the ability to communicate technical concepts to non-technical users.
**KNOWLEDGE SKILLS & ABILITIES** **:**
+ **Technical Proficiency:** Strong knowledge of MacOS, Windows 10/11 operating systems, Microsoft Office 365, and endpoint device management.
+ **Problem-Solving Skills:** Excellent troubleshooting skills for hardware, software, and network connectivity issues.
+ **Customer Service Orientation:** Strong customer service skills with the ability to communicate effectively with non-technical users.
+ **Communication Skills:** Ability to explain technical concepts (both verbally and written) in simple terms and document interactions accurately in incident management tools like ServiceNow.
+ **Time Management:** Ability to manage multiple tasks and prioritize effectively to ensure timely resolution of issues.
+ **Team Collaboration:** Ability to work collaboratively with other IT teams and escalate issues when necessary to ensure a seamless support experience.
+ **Adaptability:** Willingness to stay updated with new technologies and adapt to changing business needs.
+ **Attention to Detail:** Meticulous in following procedures and documenting support activities to ensure consistency and reliability.
+ **Analytical Thinking:** Ability to analyze and diagnose issues systematically to find effective solutions.
+ **Professionalism:** Maintain a professional demeanor and build positive relationships with end-users and team members.
**ADDITIONAL REQUIREMENTS** **:**
+ Ability to travel up to 10%; may include international travel
If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.
Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today.
**Life at O&M**
When you become an Owens & Minor teammate, you're joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values-Integrity, Development, Excellence, Accountability, Listening-O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate's perspective and contributions.
View Now
2
Technical Support Lead
23218 Richmond, Virginia
$85000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is actively searching for a motivated and experienced Technical Support Lead to manage their customer support operations, based remotely but serving clients across various regions. This role is critical in ensuring exceptional customer service and timely resolution of technical issues. The Lead will be responsible for overseeing a team of technical support specialists, developing and refining support processes, and acting as a point of escalation for complex user problems. You will play a key role in training and mentoring the support team, ensuring high levels of technical proficiency and customer satisfaction. Key duties include analyzing support ticket trends, identifying root causes of recurring issues, and collaborating with engineering and product teams to implement solutions.
The ideal candidate will possess a deep understanding of IT systems, software troubleshooting, and customer service best practices. Excellent leadership, communication, and problem-solving skills are paramount. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required. A minimum of 5 years of experience in technical support, with at least 2 years in a supervisory or lead role, is essential. Experience with CRM systems, ticketing software (e.g., Zendesk, ServiceNow), and remote support tools is highly desirable. Familiarity with cloud technologies and common operating systems is also a plus. This role requires a proactive individual who can manage a remote team effectively, prioritize tasks, and maintain a high standard of service excellence. You will be instrumental in shaping the customer support experience and contributing to product improvement based on user feedback. This position offers a competitive salary, excellent benefits, and the opportunity to lead a vital function within a forward-thinking company, all from the comfort of your home office.
The ideal candidate will possess a deep understanding of IT systems, software troubleshooting, and customer service best practices. Excellent leadership, communication, and problem-solving skills are paramount. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required. A minimum of 5 years of experience in technical support, with at least 2 years in a supervisory or lead role, is essential. Experience with CRM systems, ticketing software (e.g., Zendesk, ServiceNow), and remote support tools is highly desirable. Familiarity with cloud technologies and common operating systems is also a plus. This role requires a proactive individual who can manage a remote team effectively, prioritize tasks, and maintain a high standard of service excellence. You will be instrumental in shaping the customer support experience and contributing to product improvement based on user feedback. This position offers a competitive salary, excellent benefits, and the opportunity to lead a vital function within a forward-thinking company, all from the comfort of your home office.
Apply Now
3
Technical Support Specialist
23219 Richmond, Virginia
$60000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is actively seeking a dedicated and resourceful Technical Support Specialist to join our entirely remote support team. This role is crucial for ensuring our users receive timely and effective assistance with our software products. You will be the frontline contact for technical issues, providing solutions and escalating complex problems when necessary. As a fully remote position, this role offers significant flexibility and the opportunity to work from anywhere within the United States. We foster a collaborative virtual culture, providing all the necessary tools and support for you to excel.
Responsibilities:
Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve software and hardware issues reported by users.
- Guide customers through step-by-step solutions for technical problems.
- Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
- Escalate unresolved issues to appropriate senior technical staff or development teams.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Identify trends in customer issues and report them to the product development team.
- Assist with user account management and system configurations.
- Proactively communicate with customers regarding issue status and resolution.
- Maintain a high level of customer satisfaction through professional and efficient support.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent practical experience will be considered.
- Minimum of 2 years of experience in technical support or a helpdesk role.
- Strong understanding of operating systems (Windows, macOS) and common software applications.
- Familiarity with troubleshooting network connectivity issues.
- Excellent problem-solving and critical thinking skills.
- Exceptional communication and active listening abilities.
- Ability to explain technical concepts clearly to non-technical users.
- Proficiency in using ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Self-motivated, organized, and able to manage time effectively in a remote environment.
- A passion for helping others and a commitment to customer service excellence.
Apply Now
4
Technical Support Specialist
23173 Richmond, Virginia
SARACH TECHNOLOGIES, LLC dba COATS
Posted 23 days ago
Job Viewed
Job Description
COATS is looking for a Technical Support Specialist to join our innovative Support Team!
We are looking for someone passionate about providing exceptional customer service and software support. If you're excited about solving real-world problems and being part of a collaborative team — we would love to hear from you!
What your impact will be:
- Troubleshoot and resolve software issues reported by clients. Escalate tickets to higher level of support, as needed.
- Log and document all support requests in ConnectWise.
- Learn, understand, implement, and train on a variety of software applications. Learn new technologies and tools to enhance your skills and contribute to the team's success.
- Assist in technical writing and proof reading of COATS’ documentation.
- Promptly report system errors or bugs
- Participate in testing new releases of the COATS’ system and aid in the development and improvement process.
- Your ability to remain calm, attentive, and solution-focused is key to ensuring a smooth customer experience.
- Additional duties as deemed required. Including supporting other departments (R&D, sales, professional services) as it relates to customer questions and training.
What we’re looking for:
- Solid understanding of payroll, accounts receivable, accounts payable, and general ledger
- 2+ years customer service experience in a technical environment desired
- Demonstrated track record of working effectively within a collaborative and cohesive, team-based environment
- Excellent verbal and written communication skills
- Outstanding customer service and organizational skills
- Exceptional analytical, troubleshooting and problem-solving skills
- Positive, results oriented mindset
- Working knowledge and experience with MS Teams
- Working knowledge and experience with MS Office Suite
- A passion for learning and growing
What would make you stand out:
- Being versatile
- Passion for AI
- Familiarity with ticketing system
- Certifications in relevant technical areas.
What we offer:
- Comprehensive medical, dental, and vision coverage
- A competitive compensation package
- Tons of opportunities for career growth
- Generous vacation (we want you to use it!)
- A culture that values community involvement and giving back
- This remote role welcomes candidates located in Canada and the US.
About Us:
COATS is a resource and partner for staffing firms. We provide staffing and recruitment software for industrial, clerical, technical, professional, medical, financial, legal, hospitality and other industry specialties since 1995. COATS works seamlessly with other software programs, including MS Outlook, Word, Excel, and Crystal Reports. We provides a wide range of additional services to our clients, including installation, training, upgrades and advanced tech support, all designed to make COATS an even more user-friendly and client-centered staffing software solution.
Our list of happy staffing customers continues to grow with 3,500+ Software Installations to date!
Follow us on social media to learn more about our company!
- Instagram: @coatsstaffingsoftware
- LinkedIn: OATS Staffing Software
- Website:
About Harris Computer:
Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia.
Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams!
Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!
- We empower our employees to make a difference
- We have an award-winning culture
- We offer opportunity to learn
- We are financially strong and we are owned by the largest software company in Canada (CSI)
- We have fun!
Follow us on social media to learn more about our company values, culture and initiatives!
- Instagram: @we harris
- LinkedIn: rris Computer
Apply Now
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