Explore numerous IT job opportunities in Help Desk Analyst
43162 West Jefferson, Ohio
Robert Half
Posted 3 days ago
Job Viewed
Job Description
Description We are looking for a dedicated Help Desk Analyst to join our team in West Jefferson, Ohio. This long-term contract position offers an excellent opportunity to provide technical support and assist with IT-related tasks. If you have a knack for solving technical issues and a strong understanding of IT systems, we encourage you to apply.
Responsibilities:
- Provide comprehensive support for desktop computers, laptops, and mobile devices.
- Diagnose and resolve hardware, software, and network-related problems.
- Manage basic system administration tasks, including user accounts, permissions, and updates.
- Monitor, configure, and maintain network systems to ensure operational efficiency.
- Create and update documentation for technical procedures and solutions.
- Offer assistance on IT-related projects and initiatives as required.
- Respond to service desk tickets promptly and ensure timely resolutions.
- Deliver technical guidance to users both on-site and remotely. Requirements - Proven experience in IT support or help desk roles.
- Solid understanding of Windows operating systems, particularly Windows 10.
- Familiarity with networking concepts, including routers, switches, and related technologies.
- Proficiency in basic troubleshooting techniques for hardware and software.
- Strong communication skills with the ability to explain technical information clearly.
- Capability to work independently with minimal supervision.
- Experience with managing service desk tickets and prioritizing tasks effectively. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Responsibilities:
- Provide comprehensive support for desktop computers, laptops, and mobile devices.
- Diagnose and resolve hardware, software, and network-related problems.
- Manage basic system administration tasks, including user accounts, permissions, and updates.
- Monitor, configure, and maintain network systems to ensure operational efficiency.
- Create and update documentation for technical procedures and solutions.
- Offer assistance on IT-related projects and initiatives as required.
- Respond to service desk tickets promptly and ensure timely resolutions.
- Deliver technical guidance to users both on-site and remotely. Requirements - Proven experience in IT support or help desk roles.
- Solid understanding of Windows operating systems, particularly Windows 10.
- Familiarity with networking concepts, including routers, switches, and related technologies.
- Proficiency in basic troubleshooting techniques for hardware and software.
- Strong communication skills with the ability to explain technical information clearly.
- Capability to work independently with minimal supervision.
- Experience with managing service desk tickets and prioritizing tasks effectively. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
View Now
0
Help Desk Analyst II
43201 Columbus, Ohio
Robert Half
Posted 14 days ago
Job Viewed
Job Description
Description We are looking for a skilled Help Desk Analyst II to join our team in Columbus, Ohio, on a long-term contract basis. In this role, you will provide advanced IT support across various platforms, ensuring the efficient operation of systems and technologies within the printing and publishing industry. This position offers an opportunity to work in a dynamic environment, addressing both complex technical challenges and everyday IT issues while contributing to process improvements.
Responsibilities:
- Deliver advanced support for Windows and macOS operating systems, standard desktop applications such as Microsoft Office and Adobe Creative Cloud, as well as printers, scanners, and other peripherals.
- Perform detailed root cause analysis to identify and prevent recurring issues.
- Administer and troubleshoot IT technologies across multiple platforms, ensuring seamless operations.
- Implement upgrades to IT systems and technologies to boost efficiency while minimizing disruptions to users.
- Develop and execute procedures aimed at improving service desk performance and future support strategies.
- Train IT staff and end-users on effective use of technologies, creating detailed learning plans.
- Manage user accounts in Active Directory, Azure AD, Microsoft 365, and other SaaS applications.
- Address incidents and issues by monitoring organizational logs and documenting resolutions.
- Troubleshoot basic issues related to operating systems, software applications, and hardware peripherals.
- Provide initial support for Azure Virtual Desktop environments and hybrid network connectivity, as well as assist with conference room setups and maintenance. Requirements - Proficiency in troubleshooting and supporting Windows and macOS systems.
- Strong knowledge of Microsoft technologies, including Active Directory and Microsoft 365.
- Experience with Apple devices and macOS environments.
- Familiarity with Citrix and Cisco technologies.
- Ability to deploy and configure computer hardware and software.
- Understanding of configuration management and IT process improvement.
- Hands-on experience with Android development and mobile device management.
- Capability to manage and resolve technical issues in a hybrid environment. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Responsibilities:
- Deliver advanced support for Windows and macOS operating systems, standard desktop applications such as Microsoft Office and Adobe Creative Cloud, as well as printers, scanners, and other peripherals.
- Perform detailed root cause analysis to identify and prevent recurring issues.
- Administer and troubleshoot IT technologies across multiple platforms, ensuring seamless operations.
- Implement upgrades to IT systems and technologies to boost efficiency while minimizing disruptions to users.
- Develop and execute procedures aimed at improving service desk performance and future support strategies.
- Train IT staff and end-users on effective use of technologies, creating detailed learning plans.
- Manage user accounts in Active Directory, Azure AD, Microsoft 365, and other SaaS applications.
- Address incidents and issues by monitoring organizational logs and documenting resolutions.
- Troubleshoot basic issues related to operating systems, software applications, and hardware peripherals.
- Provide initial support for Azure Virtual Desktop environments and hybrid network connectivity, as well as assist with conference room setups and maintenance. Requirements - Proficiency in troubleshooting and supporting Windows and macOS systems.
- Strong knowledge of Microsoft technologies, including Active Directory and Microsoft 365.
- Experience with Apple devices and macOS environments.
- Familiarity with Citrix and Cisco technologies.
- Ability to deploy and configure computer hardware and software.
- Understanding of configuration management and IT process improvement.
- Hands-on experience with Android development and mobile device management.
- Capability to manage and resolve technical issues in a hybrid environment. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
View Now
1
Help Desk Analyst 10 a.m. - 7 p.m. M-F (Remote)
43201 Columbus, Ohio
GovCIO
Posted 8 days ago
Job Viewed
Job Description
**Overview**
GovCIO is currently hiring for a Help Desk Analyst to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote.
+ Provide support from 10 a.m. - 7 p.m. (Eastern Time) Mondays through Fridays except for Federal Holidays.
**Responsibilities**
The Help Desk Analyst performs daily activities that are vital to the operation and support of Veteran Affairs.
+ Resolution of help desk tickets received from the end users.
+ Interacting with end users in a professional manner.
+ Escalation of issues to VA (Veteran Affairs) stakeholders.
+ Development, review, and maintenance of help desk process, knowledge artifacts, and other documentation.
+ Collaboration across entire project team functional areas to ensure help desk is in alignment with the evolving product as new features are developed and released.
+ Generates help desk reports, maintaining content on SharePoint sites, and end user/help desk training session planning and coordination.
+ Work directly with the Project Manager, developers, Office of Information & Technology, and other government staff to maintain daily operations.
+ Escalate issues to the Project Manager as needed.
+ Create reports from gathered and logged metrics for content requests, Customer Service support, and/or web analytics.
+ Manage and track the suspended-user process.
**Qualifications**
**Required Skills & Qualifications:**
+ Bachelor's degree with 2 - 5 years (or commensurate experience)
+ Proficiency in MS Word, Excel, and PowerPoint
+ Organized, self-directed, and able to work with minimal supervision·
+ Strong understanding of help desk and ticketing system (ServiceNow)
+ Strong communication skills for professional interactions with end users and stakeholders
+ Customer-centric approach to resolve issues efficiently while maintaining user satisfaction
+ Ability to work with cross-functional teams, including project managers, developers, and IT staff
+ Dependability for providing support during designated hours, ensuring timely response and resolution
+ Minimum of 2 years of experience supporting public-facing helpdesk or equivalent
+ At least 5 years total professional experience
**Preferred Skills & Qualifications:**
+ VA clearance (Public Trust) and access
+ Knowledgeable of VA organizations and processes
+ Bachelor's Degree or equivalent
**Clearance Required:** Ability to Obtain and Maintain a Suitability/Public Trust Clearance
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $50,000.00 - USD $60,000.00 /Yr.
Submit a referral to this job ( _US-Remote_
**ID** _2025-6491_
**Category** _Information Technology_
**Position Type** _Full-Time_
GovCIO is currently hiring for a Help Desk Analyst to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote.
+ Provide support from 10 a.m. - 7 p.m. (Eastern Time) Mondays through Fridays except for Federal Holidays.
**Responsibilities**
The Help Desk Analyst performs daily activities that are vital to the operation and support of Veteran Affairs.
+ Resolution of help desk tickets received from the end users.
+ Interacting with end users in a professional manner.
+ Escalation of issues to VA (Veteran Affairs) stakeholders.
+ Development, review, and maintenance of help desk process, knowledge artifacts, and other documentation.
+ Collaboration across entire project team functional areas to ensure help desk is in alignment with the evolving product as new features are developed and released.
+ Generates help desk reports, maintaining content on SharePoint sites, and end user/help desk training session planning and coordination.
+ Work directly with the Project Manager, developers, Office of Information & Technology, and other government staff to maintain daily operations.
+ Escalate issues to the Project Manager as needed.
+ Create reports from gathered and logged metrics for content requests, Customer Service support, and/or web analytics.
+ Manage and track the suspended-user process.
**Qualifications**
**Required Skills & Qualifications:**
+ Bachelor's degree with 2 - 5 years (or commensurate experience)
+ Proficiency in MS Word, Excel, and PowerPoint
+ Organized, self-directed, and able to work with minimal supervision·
+ Strong understanding of help desk and ticketing system (ServiceNow)
+ Strong communication skills for professional interactions with end users and stakeholders
+ Customer-centric approach to resolve issues efficiently while maintaining user satisfaction
+ Ability to work with cross-functional teams, including project managers, developers, and IT staff
+ Dependability for providing support during designated hours, ensuring timely response and resolution
+ Minimum of 2 years of experience supporting public-facing helpdesk or equivalent
+ At least 5 years total professional experience
**Preferred Skills & Qualifications:**
+ VA clearance (Public Trust) and access
+ Knowledgeable of VA organizations and processes
+ Bachelor's Degree or equivalent
**Clearance Required:** Ability to Obtain and Maintain a Suitability/Public Trust Clearance
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $50,000.00 - USD $60,000.00 /Yr.
Submit a referral to this job ( _US-Remote_
**ID** _2025-6491_
**Category** _Information Technology_
**Position Type** _Full-Time_
View Now
Be The First To Know
About the latest It Jobs in Columbus !
2