10 IT jobs in Columbus

• 1-year Help Desk/Operations experience, or an equivalent - combination of education and experience. Must possess excellent phone-based communication skills.
• PC and computer terminology, computing technologies, PC operating systems, and applications, is required. Working knowledge of and experience with desktop hardware and peripheral units or components and their connectivity in a wired or wireless environment,

• Working knowledge of and experience with Microsoft Operating Systems and Microsoft Office products is preferred
• Prior experience in a direct customer service role via the telephone is preferred.
• Industry Certifications are a plus.

We are seeking a dedicated and skilled individual to join our team in a remote service desk role. This position requires the ability to provide technical support to users experiencing a variety of computer-related issues. The ideal candidate will have strong communication skills and the ability to work independently in a remote environment.

Required Skills

• Ability to provide own laptop/computer, USB headset, and a consistent internet connection.
• Ability to maintain a dedicated workspace at home, free from distractions.
• Experience in receiving and managing phone calls and emails from users with technical issues.
• Ability to escalate issues following defined procedures.
• Proficiency in assisting users through problem-solving steps.
• Experience using tools and resources to research and resolve technical problems.
• Capability to provide accurate information to end users promptly.
• Strong multitasking skills while interacting with customers and documenting tickets.
• Adherence to established quality standards.
• Ability to work effectively in a team environment.
• Strong communication skills, both written and spoken.

• Experience in a similar remote service desk or technical support role.
• Familiarity with a variety of computer software and technical troubleshooting techniques.
• Proven ability to complete assigned tasks efficiently and effectively.

Central Ohio's premier Managed IT provider is looking to add to our talented and committed team of technical experts. Our culture of professional development, team-focused daily operations, and excellence in service consistently attracts the best of the best in the technical world. Our Help Desk Technicians troubleshoot, advise and build solutions for our valuable client's technology infrastructure. Your skills will be the foundation for our support desk talent pool as you serve as a technical advocate for our client's front-line and executive-level employees. You will be relied upon to provide definitive solutions to our client's hardware and network issues with the help desk expertise our customers know and count on.

We offer an outstanding benefits package to our valuable employees:

• Financial assistance for ongoing professional development and training
• Positive, team-focused environment
• 100% paid employee health, fully funded Accidental Death, Short- and Long-Term Disability insurance
• Affordable Dental and Vision Plans
• Flexible PTO with Flex Time option
• Team lunches and outings
• 401k with 4% company match, fully vested on eligibility

Location: Columbus, Ohio

*This is a hybrid position

Classification: Full Time

Hours: 8 AM to 5 PM or 9 AM to 6 PM, Monday through Friday with ability to work occasional overtime

Salary: $19.00 to $24.00/hour plus benefits

Responsibilities:

• Respond to incoming support calls and emails
• Triage support requests and assign to appropriate level of technician
• Manage the Field Technician and Field Engineer deployment calendar
• Ensure SLA's of tickets are met each day
• Work with the support team to manage ticketing que's
• Open/Work/Close Help Desk Tickets
• Provide Our Clients With Mobile Device, Desktop, and Laptop Support
• Efficiently Install/Configure Desktop (Windows and Mac) Operating Systems
• Migrate User Data
• Provide Our Clients with Office 365 Support and Guidance
• Troubleshoot/Remediate Hardware, Software, Network, and Printing Issues
• Facilitate New Device Configuration onto Client Networks
• Complete and Articulate Customer Network Audits
• Create Client Infrastructure Documentation

Minimum Qualifications:

• Help Desk or Technical Support Experience
• Exemplary Customer Service Skills
• CompTIA A+ and Network + (or Commitment to Completing Within 6 Months of Hire)
• MTA - Operating, Networking, and Security Fundamentals (or equivalent)
• Basic network troubleshooting skills
• Experience with Windows and MacOS

Overview

GovCIO is seeking a Help Desk Analyst to support the Identity and Access Management (IAM) Program with the Department of Veterans Affairs (VA). The Help Desk Analyst supports the IAM Operations and Maintenance team by providing Tier 3 Help Desk and troubleshooting support to end users of the following IAM Services: Identity Services (IdS), Provisioning (Prov), Credential Service Provider (CSP), Single Sign-On - Internal (SSOi), Single Sign-On - External (SSOe), Electronic Signature (eSig), Authorization Management Service (AMS), and Compliance Audit and Reporting (CAR). This position is 100% remote within the United States.

Responsibilities

The Help Desk Analyst responsibilities include:

• Identify, diagnose, and resolve help desk tickets escalated from Tier 2 help desk staff

• Collaborate with Tier 3 Subject Matter Experts (SMEs) to resolve and document their fix

• Assist the Operations & Maintenance (O&M) team to liaison with application development teams and IAM partners during outages and periods of degradation

• Develop help desk process documentation

• Develop help desk knowledge artifacts

• Prepare, generate, and submit weekly Help Desk Report

• Perform reviews of end user and help desk training documentation that is released to the Enterprise Service Desk (ESD)/Help Desk staff

• Maintain project, data center, and help desk documentation, including knowledge-based articles stored on Project SharePoint site, JIRA, GitHub, and the ServiceNow

• Maintain email distribution lists and send out maintenance notifications for IAM SSOi, SSOe, and MPI Partners

• Provide general support to the VA Help Desk Lead to include generating help desk reports, maintaining content on SharePoint sites and ServiceNow application, and end user/help desk training session planning and coordination

Qualifications

Required Skills and Experience :

• Bachelor's with 2 - 5 years (or commensurate experience), 8 years of additional relevant experience may be substituted for education

• Bachelor's degree in business or technical discipline

• Competency in MS Word, MS Excel, MS SharePoint, JIRA, GitHub, and ServiceNow

• Good communications, analytical, and writing skills

• Ability to work independently within a team-oriented environment

Clearance Required : Ability to obtain and maintain a Suitability/Public Trust clearance.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

USD $75,000.00 - USD $90,000.00 /Yr.

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Location US-Remote

ID

Category Information Technology

Position Type Full-Time

Respond to and diagnose problems through discussions with users. Perform analysis and assist in a variety of service desk activities, including but not limited to:

• Providing support for customers and end users of services
• Guiding end users through troubleshooting procedures
• Processing and escalating service requests
• Providing technical assistance in the setup, installation, and configuration of desktop software and hardware

• Strong problem-solving and analytical skills
• Excellent communication skills for discussions with users and team members
• Experience in troubleshooting and providing technical support
• Ability to process and escalate service requests effectively
• Proficiency in the setup, installation, and configuration of desktop software and hardware
• Familiarity with Incident Management and Request Fulfillment processes

• Experience in maintaining knowledge base articles
• Ability to provide support during major incidents
• Experience in providing onsite support
• Knowledge of opportunities for improvement in service desk activities

Maximus is looking for an entry level Help Desk technician to contribute to the DMCS Help Desk.

This position is remote.

Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Document, track, and monitor problems to ensure timely resolution.
- Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
- Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.

Job-Specific Essential Duties and Responsibilities:

- Answer internal and external telephone calls for end user issues or requests, complete tickets in the ticketing system and process the requests

- Ask questions to determine work assignment queue

- Monitor customer requests arriving via email for customers seeking help, by completing a ticket in the ticketing system and processing the request

- Serve as the single point of contact to the customer's end users for related issues, problems and requests

- Track, route and redirect problems to correct resources

- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

- Walk customer through problem-solving process

- Coordinate, monitor and respond quickly and effectively to all Service Desk open incident tickets in order to ensure issues are closed within the required Service Levels, work directly with the Client's service partners for escalation and timely issue resolution

- Provide helpdesk support and resolve problems to the end user's satisfaction

- Verify with the customer that the issue has been resolved and update the ticketing system

- Receives and prioritizes issues and forwards using appropriate escalation procedures

- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems

- Special projects may be assigned and an opportunity to work, based on ability to meet and exceed performance benchmarks

- Recommended procedure modifications or actively contribute to ongoing process improvements

- Assist Service Desk Management with executing reports to monitor and track tickets, reporting, analysis, or testing tasks

Minimum Requirements

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:
- 0-2 years experience

Additional Requirements as per Contract/Client:
- Must be able to obtain a 6C Public Trust government clearance
- Must be a U.S. citizen.
- Must currently reside in the U.S.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Preferred Skills and Qualifications:

- Microsoft Office
- Help Desk Ticketing Solution such as ServiceNow or SysAid
- ITIL

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

40,000.00

Maximum Salary

$

45,000.00

Job DescriptionJob Description

We are looking for a motivated Help Desk Jr. to join our IT Service Desk team. This role is the first point of contact for users seeking technical support. You’ll deliver excellent customer service, resolve hardware/software issues, and ensure a positive support experience in a fast-paced environment.

Key Responsibilities:

• Provide front-line phone, chat, and in-person support to end users.
• Diagnose, document, and resolve incidents related to enterprise software, hardware, and infrastructure.
• Deliver accurate, empathetic, and professional communication to users.
• Escalate unresolved issues as needed while maintaining urgency and professionalism.
• Support installations, modifications, diagnostics, and repairs of computer systems and peripherals.
• Ensure a positive customer support experience through timely resolution and follow-up.

Qualifications:

• High School Diploma or GED required; IT certifications are a plus.
• 2–5 years of related experience in IT or technical support .
• Strong customer service and communication skills.
• Ability to troubleshoot complex issues and deliver effective solutions.
• Self-motivated, detail-oriented, and able to perform under pressure.
• Willing to work variable shifts, including evenings, weekends, and holidays.

Why Join Us?

• Comprehensive healthcare (medical, dental, vision).
• 401(k) retirement savings plan.
• Life & insurance.
• Employee assistance program and discounts with vendors.
• Career growth opportunities in a diverse and collaborative environment.

If you are passionate about solving problems, delivering excellent support, and growing your IT career, we’d love to hear from you!

Insight Global is looking for a Level 2/3 End User Support Analyst to join one of their largest cosmetic clients. This person will be sitting 5x a week onsite in Groveport, OH for the 10am-6pm shift. They will be joining one other individual in this warehouse distribution location in support of 200 end u providing both onsite and remote support for any level 1 escalated issues that include Network Connectivity, Lenovo Hardware, Zebra branded printers and RF Guns, Office 365, Microsoft Teams, Microsoft Intune, AV Setups, etc. utilizing the ticketing system ServiceNow. They need to be passionate about this work and have the desire to stay long-term.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Required Skills & Experience

5-10 years of experience providing Help Desk Support
Windows proficiency
Office 365 proficiency (Microsoft Shop)
Experience with Microsoft Intune to manage both computers and mobile devices
Experience troubleshooting Lenovo laptops and desktops
AV Support experience (Polycom gear)

Nice to Have Skills & Experience

Warehouse distribution experience
Servicenow
Knowledge on Zebra Branded printers and Zebra Branded RF Guns (configuring, troubleshooting, and replacing)

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.