15 IT jobs in Columbus

• 1-year Help Desk/Operations experience, or an equivalent - combination of education and experience. Must possess excellent phone-based communication skills.
• PC and computer terminology, computing technologies, PC operating systems, and applications, is required. Working knowledge of and experience with desktop hardware and peripheral units or components and their connectivity in a wired or wireless environment,

• Working knowledge of and experience with Microsoft Operating Systems and Microsoft Office products is preferred
• Prior experience in a direct customer service role via the telephone is preferred.
• Industry Certifications are a plus.

We are seeking a dedicated and skilled individual to join our team in a remote service desk role. This position requires the ability to provide technical support to users experiencing a variety of computer-related issues. The ideal candidate will have strong communication skills and the ability to work independently in a remote environment.

Required Skills

• Ability to provide own laptop/computer, USB headset, and a consistent internet connection.
• Ability to maintain a dedicated workspace at home, free from distractions.
• Experience in receiving and managing phone calls and emails from users with technical issues.
• Ability to escalate issues following defined procedures.
• Proficiency in assisting users through problem-solving steps.
• Experience using tools and resources to research and resolve technical problems.
• Capability to provide accurate information to end users promptly.
• Strong multitasking skills while interacting with customers and documenting tickets.
• Adherence to established quality standards.
• Ability to work effectively in a team environment.
• Strong communication skills, both written and spoken.

• Experience in a similar remote service desk or technical support role.
• Familiarity with a variety of computer software and technical troubleshooting techniques.
• Proven ability to complete assigned tasks efficiently and effectively.

• Manage account provisioning: user creation, password resets, rights assignment (AD, email, databases, remote access)
• Support network services: folder permissions, printers, shared drives, cloud-based services
• Deactivate/disabling users, secondary accounts, and privileged access accounts
• Perform routine account cleanup and remediation of access issues
• Configure and deploy endpoint devices
• Assist in e-recycling preparation and device movement
• Deliver IT equipment and manage new procurements
• Provide friendly, solution-oriented help desk and desktop support
• Use ITSM platforms for ticketing and tracking
• Collaborate with internal partners via phone, chat, and in person

• 2+ years of experience in a Help Desk, Service Desk, or Desktop Support role
• Working knowledge of Active Directory and Outlook
• Familiarity with ITSM/ticketing systems
• Basic knowledge of endpoint deployment and hardware setup
• Strong customer service and communication skills
• Ability to work onsite in downtown Columbus, OH
• Must be a U.S. Citizen or Green Card Holder
• Must be available for in-person interviews , which may include a hands-on technical assessment
• Professional references required
  
  #LI-JU1

• HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.

• Understanding of Desktop Support and Software Licensing Services.
• Ability to image machines and install complicated software.
• Uses creativity and innovation to automate and streamline processes and procedures.
• Understands customer support, likes to work with people and can ensure that the customer is satisfied.
• Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause, and remediate.
• Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.)
• Troubleshoots basic network, software, printing and/or installation problems
• Supports staff hardware moves for facility reorganization.
• Experience with ServiceNow and Knowledge Base preferable.
• Consultant must be available to work a standard 8 hour shift between the hours of 7AM and 5PM. (Expect regular changes to either the earlier or later shift).
• Consultant must be punctual and reliable: arriving at work on time is essential and required as this is a Customer Service Environment.

1. Strong communication/leadership skills.
2. Strong influence, collaboration, and negotiation experience.
3. Ability to collaborate with supporting resources across business and/or functional lines.
4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
5. Act as the escalation point for high priority support issues.
6. Ability to interpret end user license agreements.
7. Could work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
8. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
9. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
10. Must be knowledgeable in the English language/speak clearly and understandably use the English language.
11. Ability to understand and follow processes established for the Service Desk.

• 2 Years IT experience.
• 2 Years Troubleshooting experience.
• 2 Years experience documenting procedures.

• Experience using ServiceNow is required.
• Retail customer service experience is desired.
• Service Desk experience is required.

Company Description:

Apexon is a digital-first technology services firm backed by Goldman Sachs Asset Management and Everstone Capital. We specialize in accelerating business transformation and delivering human centric digital experiences. For over 17 years, Apexon has been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.

Role Title : Help Desk Operator

• Responsibilities providing technical support to users, troubleshooting issues, and offering guidance on computer hardware, software, and other IT-related problems.
• They act as the first point of contact for users, addressing their queries and concerns via various channels like phone, email, chat, or in person.
• Help desk staff also document interactions, escalate complex issues, and follow up with users to ensure problems are resolved.

Disclaimer:

If you feel that this is a good match for your skillsets, please submit a current word version of your resume along with a cover letter describing your skills, experience and salary expectations. We are an Equal Opportunity Employer (EOE).

Overview

GovCIO is currently hiring for a Help Desk Analyst to for a legacy application to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote.

Responsibilities

The Help Desk Analyst performs daily activities that are vital to the operation and support of Veteran Affairs.

• Resolution of help desk tickets received from the end users.

• Interacting with end users in a professional manner.

• Escalation of issues to VA (Veteran Affairs) stakeholders.

• Development, review, and maintenance of help desk process, knowledge artifacts, and other documentation.

• Collaboration across entire project team functional areas to ensure help desk is in alignment with the evolving product as new features are developed and released.

• Generates help desk reports, maintaining content on SharePoint sites, and end user/help desk training session planning and coordination.

• Work directly with the Project Manager, developers, Office of Information & Technology, and other government staff to maintain daily operations.

• Escalate issues to the Project Manager as needed.

• Create reports from gathered and logged metrics for content requests, Customer Service support, and/or web analytics.

• Manage and track the suspended-user process.

• Provide support from 8 a.m. - 5 p.m. (Eastern Time) Mondays through Fridays except for Federal Holidays.

Qualifications

Required Skills & Qualifications:

• Bachelor's degree with 2 - 5 years (or commensurate experience)

• Proficiency in MS Word, Excel, and PowerPoint

• Organized, self-directed, and able to work with minimal supervision·?

• Strong understanding of help desk and ticketing system (ServiceNow)

• Strong communication skills for professional interactions with end users and stakeholders

• Customer-centric approach to resolve issues efficiently while maintaining user satisfaction

• Ability to work with cross-functional teams, including project managers, developers, and IT staff

• Dependability for providing support during designated hours, ensuring timely response and resolution

• Minimum of 2 years of experience supporting public-facing helpdesk or equivalent

• At least 5 years total professional experience

Preferred Skills & Qualifications:

• VA clearance (Public Trust) and access

• Knowledgeable of VA organizations and processes

• Bachelor's Degree or equivalent

Clearance Required: Ability to Obtain and Maintain a Suitability/Public Trust Clearance

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

USD $50,000.00 - USD $60,000.00 /Yr.

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Location US-Remote

ID 2025-6460

Category Information Technology

Position Type Full-Time

Respond to and diagnose problems through discussions with users. Perform analysis and assist in a variety of service desk activities, including but not limited to:

• Providing support for customers and end users of services
• Guiding end users through troubleshooting procedures
• Processing and escalating service requests
• Providing technical assistance in the setup, installation, and configuration of desktop software and hardware

• Strong problem-solving and analytical skills
• Excellent communication skills for discussions with users and team members
• Experience in troubleshooting and providing technical support
• Ability to process and escalate service requests effectively
• Proficiency in the setup, installation, and configuration of desktop software and hardware
• Familiarity with Incident Management and Request Fulfillment processes

• Experience in maintaining knowledge base articles
• Ability to provide support during major incidents
• Experience in providing onsite support
• Knowledge of opportunities for improvement in service desk activities

Help Desk Analyst (HDA1)

100% On-site

OST AM: Gary Koppenhaver -

DESCRIPTION:
HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.

This position will function as a highly skilled HDA with specific responsibilities that include:
1. Understanding of Desktop Support and Software Licensing Services.
2. Ability to image machines and install complicated software.
3. Uses creativity and innovation to automate and streamline processes and procedures.
4. Understands customer support, likes to work with people and can ensure that the customer is satisfied.
5. Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause, and remediate.
6. Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.)
7. Troubleshoots basic network, software, printing and/or installation problems
8. Supports staff hardware moves for facility reorganization.
9. Experience with ServiceNow and Knowledge Base preferable.
10. Consultant must be available to work a standard 8 hour shift between the hours of 7AM and 5PM. (Expect regular changes to either the earlier or later shift).
11. Consultant must be punctual and reliable: arriving at work on time is essential and required as this is a Customer Service Environment.

EXPERIENCE:

1. Strong communication/leadership skills.
2. Strong influence, collaboration and negotiation experience.
3. Ability to collaborate with supporting resources across business and/or functional lines.
4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
5. Act as the escalation point for high priority support issues.
6. Ability to interpret end user license agreements.
7. Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
8. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
9. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
10. Must be knowledgeable in the English language/speak clearly and understandably use the English language.
11. Ability to understand and follow processes established for the Service Desk.

REQUIRED SKILLS:
1. 2 Years IT experience.
2. 2 Years Troubleshooting experience.
3. 2 Years experience documenting procedures.

DESIRED SKILLS:
• Experience using ServiceNow is required.
• Retail customer service experience is desired.
• Service Desk experience is required.