9 IT jobs in Columbus

• Manage account provisioning: user creation, password resets, rights assignment (AD, email, databases, remote access)
• Support network services: folder permissions, printers, shared drives, cloud-based services
• Deactivate/disabling users, secondary accounts, and privileged access accounts
• Perform routine account cleanup and remediation of access issues
• Configure and deploy endpoint devices
• Assist in e-recycling preparation and device movement
• Deliver IT equipment and manage new procurements
• Provide friendly, solution-oriented help desk and desktop support
• Use ITSM platforms for ticketing and tracking
• Collaborate with internal partners via phone, chat, and in person

• 2+ years of experience in a Help Desk, Service Desk, or Desktop Support role
• Working knowledge of Active Directory and Outlook
• Familiarity with ITSM/ticketing systems
• Basic knowledge of endpoint deployment and hardware setup
• Strong customer service and communication skills
• Ability to work onsite in downtown Columbus, OH
• Must be a U.S. Citizen or Green Card Holder
• Must be available for in-person interviews , which may include a hands-on technical assessment
• Professional references required
  
  #LI-JU1

• HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.

• Understanding of Desktop Support and Software Licensing Services.
• Ability to image machines and install complicated software.
• Uses creativity and innovation to automate and streamline processes and procedures.
• Understands customer support, likes to work with people and can ensure that the customer is satisfied.
• Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause, and remediate.
• Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.)
• Troubleshoots basic network, software, printing and/or installation problems
• Supports staff hardware moves for facility reorganization.
• Experience with ServiceNow and Knowledge Base preferable.
• Consultant must be available to work a standard 8 hour shift between the hours of 7AM and 5PM. (Expect regular changes to either the earlier or later shift).
• Consultant must be punctual and reliable: arriving at work on time is essential and required as this is a Customer Service Environment.

1. Strong communication/leadership skills.
2. Strong influence, collaboration, and negotiation experience.
3. Ability to collaborate with supporting resources across business and/or functional lines.
4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
5. Act as the escalation point for high priority support issues.
6. Ability to interpret end user license agreements.
7. Could work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
8. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
9. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
10. Must be knowledgeable in the English language/speak clearly and understandably use the English language.
11. Ability to understand and follow processes established for the Service Desk.

• 2 Years IT experience.
• 2 Years Troubleshooting experience.
• 2 Years experience documenting procedures.

• Experience using ServiceNow is required.
• Retail customer service experience is desired.
• Service Desk experience is required.

Help Desk Analyst (HDA1)

100% On-site

OST AM: Gary Koppenhaver -

DESCRIPTION:
HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.

This position will function as a highly skilled HDA with specific responsibilities that include:
1. Understanding of Desktop Support and Software Licensing Services.
2. Ability to image machines and install complicated software.
3. Uses creativity and innovation to automate and streamline processes and procedures.
4. Understands customer support, likes to work with people and can ensure that the customer is satisfied.
5. Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause, and remediate.
6. Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.)
7. Troubleshoots basic network, software, printing and/or installation problems
8. Supports staff hardware moves for facility reorganization.
9. Experience with ServiceNow and Knowledge Base preferable.
10. Consultant must be available to work a standard 8 hour shift between the hours of 7AM and 5PM. (Expect regular changes to either the earlier or later shift).
11. Consultant must be punctual and reliable: arriving at work on time is essential and required as this is a Customer Service Environment.

EXPERIENCE:

1. Strong communication/leadership skills.
2. Strong influence, collaboration and negotiation experience.
3. Ability to collaborate with supporting resources across business and/or functional lines.
4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
5. Act as the escalation point for high priority support issues.
6. Ability to interpret end user license agreements.
7. Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
8. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
9. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
10. Must be knowledgeable in the English language/speak clearly and understandably use the English language.
11. Ability to understand and follow processes established for the Service Desk.

REQUIRED SKILLS:
1. 2 Years IT experience.
2. 2 Years Troubleshooting experience.
3. 2 Years experience documenting procedures.

DESIRED SKILLS:
• Experience using ServiceNow is required.
• Retail customer service experience is desired.
• Service Desk experience is required.

• Focused, hands-on experience with the skills in the Job Description: 4 years.
• Ability to read, analyze, and interpret professional and technical references and procedures.
• Ability to write reports, business correspondence, and documentation for technical peers.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• Assign rights to applications.
• Assign rights to network services, including folders, printers, database account rights, non-Windows-based services, and user-based drives. This may also include cloud services.
• Password resets on current users across multiple applications, including but not limited to Active Directory accounts, email accounts, remote access, and internal applications.
• Customer service state of mind, with the possibility of direct Partner interaction in person, through messaging platforms, or phone calls.
• Deletion and disabling of users.
• Remediation of issues related to user accounts.
• Management of secondary accounts and privileged access accounts.
• Solid technical background with service desk and desktop support.
• Basic understanding of and operation of ITSM.
• Basic understanding of the operations of the Active Directory.
• Basic understanding and operations of Outlook.
• Should be able to impact day one of this project.
• Basic endpoint deployment knowledge.
• Configuration of new device procurements.
• Deliveries of new procurements.
• E-Recycling preparation for salvaged County material, including the movement, compiling, and processing of equipment.
• Regularly scheduled cleanup of accounts.

Overview

GovCIO is currently hiring for a Help Desk Analyst to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote.

• Provide support from 10 a.m. - 7 p.m. (Eastern Time) Mondays through Fridays except for Federal Holidays.

Responsibilities

The Help Desk Analyst performs daily activities that are vital to the operation and support of Veteran Affairs.

• Resolution of help desk tickets received from the end users.

• Interacting with end users in a professional manner.

• Escalation of issues to VA (Veteran Affairs) stakeholders.

• Development, review, and maintenance of help desk process, knowledge artifacts, and other documentation.

• Collaboration across entire project team functional areas to ensure help desk is in alignment with the evolving product as new features are developed and released.

• Generates help desk reports, maintaining content on SharePoint sites, and end user/help desk training session planning and coordination.

• Work directly with the Project Manager, developers, Office of Information & Technology, and other government staff to maintain daily operations.

• Escalate issues to the Project Manager as needed.

• Create reports from gathered and logged metrics for content requests, Customer Service support, and/or web analytics.

• Manage and track the suspended-user process.

Qualifications

Required Skills & Qualifications:

• Bachelor's degree with 2 - 5 years (or commensurate experience)

• Proficiency in MS Word, Excel, and PowerPoint

• Organized, self-directed, and able to work with minimal supervision·?

• Strong understanding of help desk and ticketing system (ServiceNow)

• Strong communication skills for professional interactions with end users and stakeholders

• Customer-centric approach to resolve issues efficiently while maintaining user satisfaction

• Ability to work with cross-functional teams, including project managers, developers, and IT staff

• Dependability for providing support during designated hours, ensuring timely response and resolution

• Minimum of 2 years of experience supporting public-facing helpdesk or equivalent

• At least 5 years total professional experience

Preferred Skills & Qualifications:

• VA clearance (Public Trust) and access

• Knowledgeable of VA organizations and processes

• Bachelor's Degree or equivalent

Clearance Required: Ability to Obtain and Maintain a Suitability/Public Trust Clearance

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

USD $50,000.00 - USD $60,000.00 /Yr.

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Location US-Remote

ID 2025-6491

Category Information Technology

Position Type Full-Time