Explore numerous IT job opportunities in Help Desk
43224 Columbus, Ohio
ApTask
Posted 2 days ago
Job Viewed
Job Description
About Client:
Client is a global financial services firm that provides a wide range of investment banking, securities, wealth management, and investment management services. It is a prominent global financial services firm with a rich history and a strong presence in the financial industry.
The Client is committed to corporate responsibility and sustainability. It aims to make a positive impact on society through various initiatives, such as promoting environmental sustainability, supporting diversity and inclusion, and engaging in philanthropic activities.
Rate: $21/Hr
Job Description:
Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at
Applicant Consent:
By submitting your application, you agree to ApTask's ( Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at or Message frequency may vary. Msg & data rates may apply.
Client is a global financial services firm that provides a wide range of investment banking, securities, wealth management, and investment management services. It is a prominent global financial services firm with a rich history and a strong presence in the financial industry.
The Client is committed to corporate responsibility and sustainability. It aims to make a positive impact on society through various initiatives, such as promoting environmental sustainability, supporting diversity and inclusion, and engaging in philanthropic activities.
Rate: $21/Hr
Job Description:
- The Service Desk Chat Agent is the first point of contact that support end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment.
- While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion.
- The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent process.
- The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
- Demonstrate active listening in order to gain an accurate understanding of the situation
- Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution
- Acknowledging the sense of urgency for resolving the issue
- Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
- Producing accurate detailed documentation consumable by end users, level two support, and problem management
- Maintain professionalism and netiquette to ensure messages are received as intended
- Respond timely via the chat platform to prevent delay or frustration
- Clearly document actions taken in ticketing record for tracking and data analytics
- Leverage the chat tooling and ticketing platform effectively
- Provide high quality end-user technical support, related to enterprise software and hardware
- Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
- Demonstrate the ability to collaborate with others
- Display a safe and positive attitude
- Adhere to policies and procedures and act in the best interest of the overall firm
- Excellent customer service skills required
- Excellent communication skills required
- Problem solving skills
- Self-Motivated
- Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
- Preferred work experience in technical support role but not required
- Two to five years of chat experience***
- High school diploma or GED with relevant work experience
Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at
Applicant Consent:
By submitting your application, you agree to ApTask's ( Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at or Message frequency may vary. Msg & data rates may apply.
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0
Help Desk-Remote
43224 Columbus, Ohio
Proteam Solutions
Posted 2 days ago
Job Viewed
Job Description
We are seeking a dedicated and skilled individual to join our team in a remote service desk role. This position requires the ability to provide technical support to users experiencing a variety of computer-related issues. The ideal candidate will have strong communication skills and the ability to work independently in a remote environment.
Required Skills
- Ability to provide own laptop/computer, USB headset, and a consistent internet connection.
- Ability to maintain a dedicated workspace at home, free from distractions.
- Experience in receiving and managing phone calls and emails from users with technical issues.
- Ability to escalate issues following defined procedures.
- Proficiency in assisting users through problem-solving steps.
- Experience using tools and resources to research and resolve technical problems.
- Capability to provide accurate information to end users promptly.
- Strong multitasking skills while interacting with customers and documenting tickets.
- Adherence to established quality standards.
- Ability to work effectively in a team environment.
- Strong communication skills, both written and spoken.
- Experience in a similar remote service desk or technical support role.
- Familiarity with a variety of computer software and technical troubleshooting techniques.
- Proven ability to complete assigned tasks efficiently and effectively.
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1
Help Desk Technician
43201 Columbus, Ohio
TEKsystems
Posted 2 days ago
Job Viewed
Job Description
We're looking for a reliable and detail-oriented PC Support Technician for a full-time, onsite role in downtown Columbus, OH. The candidate will be supporting a busy technical support environment.
Role Overview
This position focuses on Tier 1 Helpdesk support, with occasional Tier 2 Deskside responsibilities. You'll assist both remote and onsite staff, resolving technical issues via phone, email, and in person. The role requires strong communication skills, a customer-first mindset, and the ability to manage a steady flow of support requests.
Key Responsibilities:
+ Respond to support calls and emails, resolving technical issues efficiently
+ Troubleshoot Windows operating systems and common hardware peripherals
+ Perform basic installations, repairs, and maintenance on devices and software
+ Image and reimage equipment for deployment
+ Provide clear documentation and ticket updates
+ Deliver professional, courteous support to all users
What We're Looking For
The ideal candidate will have:
+ At least 2 years of experience in a technical support or call center environment
+ Strong diagnostic and problem-solving abilities
+ Excellent written and verbal communication skills
+ Attention to detail and a proactive approach
+ Ability to work independently and collaborate with team members
+ Experience providing support both over the phone and in person
Pay and Benefits
The pay range for this position is $20.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Columbus,OH.
Application Deadline
This position is anticipated to close on Sep 17, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Role Overview
This position focuses on Tier 1 Helpdesk support, with occasional Tier 2 Deskside responsibilities. You'll assist both remote and onsite staff, resolving technical issues via phone, email, and in person. The role requires strong communication skills, a customer-first mindset, and the ability to manage a steady flow of support requests.
Key Responsibilities:
+ Respond to support calls and emails, resolving technical issues efficiently
+ Troubleshoot Windows operating systems and common hardware peripherals
+ Perform basic installations, repairs, and maintenance on devices and software
+ Image and reimage equipment for deployment
+ Provide clear documentation and ticket updates
+ Deliver professional, courteous support to all users
What We're Looking For
The ideal candidate will have:
+ At least 2 years of experience in a technical support or call center environment
+ Strong diagnostic and problem-solving abilities
+ Excellent written and verbal communication skills
+ Attention to detail and a proactive approach
+ Ability to work independently and collaborate with team members
+ Experience providing support both over the phone and in person
Pay and Benefits
The pay range for this position is $20.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Columbus,OH.
Application Deadline
This position is anticipated to close on Sep 17, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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2
Help Desk Analyst
43162 West Jefferson, Ohio
Robert Half
Posted 2 days ago
Job Viewed
Job Description
Description We are looking for a dedicated Help Desk Analyst to join our team in West Jefferson, Ohio. This long-term contract position offers an excellent opportunity to provide technical support and assist with IT-related tasks. If you have a knack for solving technical issues and a strong understanding of IT systems, we encourage you to apply.
Responsibilities:
- Provide comprehensive support for desktop computers, laptops, and mobile devices.
- Diagnose and resolve hardware, software, and network-related problems.
- Manage basic system administration tasks, including user accounts, permissions, and updates.
- Monitor, configure, and maintain network systems to ensure operational efficiency.
- Create and update documentation for technical procedures and solutions.
- Offer assistance on IT-related projects and initiatives as required.
- Respond to service desk tickets promptly and ensure timely resolutions.
- Deliver technical guidance to users both on-site and remotely. Requirements - Proven experience in IT support or help desk roles.
- Solid understanding of Windows operating systems, particularly Windows 10.
- Familiarity with networking concepts, including routers, switches, and related technologies.
- Proficiency in basic troubleshooting techniques for hardware and software.
- Strong communication skills with the ability to explain technical information clearly.
- Capability to work independently with minimal supervision.
- Experience with managing service desk tickets and prioritizing tasks effectively. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Responsibilities:
- Provide comprehensive support for desktop computers, laptops, and mobile devices.
- Diagnose and resolve hardware, software, and network-related problems.
- Manage basic system administration tasks, including user accounts, permissions, and updates.
- Monitor, configure, and maintain network systems to ensure operational efficiency.
- Create and update documentation for technical procedures and solutions.
- Offer assistance on IT-related projects and initiatives as required.
- Respond to service desk tickets promptly and ensure timely resolutions.
- Deliver technical guidance to users both on-site and remotely. Requirements - Proven experience in IT support or help desk roles.
- Solid understanding of Windows operating systems, particularly Windows 10.
- Familiarity with networking concepts, including routers, switches, and related technologies.
- Proficiency in basic troubleshooting techniques for hardware and software.
- Strong communication skills with the ability to explain technical information clearly.
- Capability to work independently with minimal supervision.
- Experience with managing service desk tickets and prioritizing tasks effectively. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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3
IT Help Desk Manager
43081 Westerville, Ohio
Maximus
Posted 12 days ago
Job Viewed
Job Description
Description & Requirements
#techjobs #clearance #veteransPage
Maximus is seeking an IT Help Desk Manager to support work with a Health client remotely.
The IT Help Desk Manager will leverage help desk operations to collect, analyze, and interpret end-user support data and service interactions. They will provide actionable insights and system improvement recommendations that support government IT modernization goals, ensuring alignment between user needs and technical solutions.
This position requires the ability to obtain and maintain an active Public Trust security clearance and is contingent upon award.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS148, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Oversee the IT Help Desk operation, ensure SLAs are met, and manage the team.
- Supervise IT Help Desk team.
- Monitor performance metrics and SLAs.
- Report to senior management.
- Handle escalations and critical issues.
- 7 years related work experience is required.
- Bachelor's degree is required. An associate's degree + 2 years of work-related experience or a high school diploma/ GED + 4 years of work-related experience may be substituted in lieu of the degree requirement.
- Due to federal requirements, candidates must be US Citizens without Dual Citizenship to another country.
- The ability to obtain, and maintain, a Public Trust clearance is required.
#techjobs #clearance #veteransPage
Minimum Requirements
TCS148, T4, Band 7
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
100,000.00
Maximum Salary
$
120,000.00
Apply Now
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