14 IT jobs in Columbus

Help Desk Supervisor

43216 Columbus, Ohio Applied Industrial Technologies, Inc.

Posted 3 days ago

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Job Description

The IT Help Desk Supervisor is responsible for overseeing the daily operations of the IT Help Desk team and ensuring the effective delivery of technical support to end-users. This role involves managing a team of technicians, monitoring ticket queues, providing guidance and coaching, and ensuring high levels of user satisfaction through efficient problem resolution and excellent customer service.

Team Management:

* Supervise and lead a team of IT Help Desk technicians, providing direction, guidance, and performance feedback.
* Monitor team performance, including ticket volume, response times, and resolution rates, to ensure service level agreements (SLAs) are met.
* Coordinate schedules, shifts, and coverage to ensure 24/7 support availability, including managing on-call rotations if required.

Technical Support and Escalation:

* Provide support and assist technicians in diagnosing and resolving complex technical issues and escalations, ensuring timely and effective problem resolution.
* Provide expertise and guidance on troubleshooting techniques, problem-solving strategies, and IT best practices.
* Escalate high-priority or critical issues to appropriate higher-level support teams as needed.

Quality Assurance and Improvement:

* Conduct regular quality assessments of help desk interactions to ensure adherence to established processes, protocols, and customer service standards.
* Identify trends and recurring issues, and work collaboratively with other IT teams to implement preventive measures and process improvements.

Documentation and Reporting:

* Ensure accurate and comprehensive documentation of user interactions, incidents, resolutions, and knowledge base articles in the ticketing system.
* Generate performance reports and metrics to measure team productivity, efficiency, and user satisfaction.

User Training and Communication:

* Develop and deliver training programs and workshops for technicians to enhance technical skills, customer service, and communication abilities.
* Communicate IT updates, changes, and best practices to end-users in a clear and accessible manner.

Vendor and Stakeholder Management:

* Collaborate with external vendors, suppliers, and service providers to address hardware and software issues requiring vendor support.
* Build and maintain positive relationships with internal stakeholders to ensure effective communication and alignment of IT support with organizational needs.

Continuous Learning and Development:

* Stay informed about industry trends, technological advancements, and best practices in IT support and customer service.
* Seek professional development opportunities for both self and team members to enhance technical skills and leadership abilities.

Qualifications:

* High School Diploma or equivalent is required; Bachelor's degree in Information Technology, Computer Science, or related field preferred
* Strong technical knowledge of computer hardware, operating systems, software applications, and networking concepts.
* Excellent problem-solving, analytical, and communication skills.
* Proven ability to manage and motivate a team to achieve performance targets and SLAs.
* Customer-focused attitude with a commitment to delivering exceptional service.
* Proficiency in using help desk ticketing systems and remote support tools.
* IT certifications (e.g., CompTIA A+, ITIL, HDI) are a plus.

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
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Help Desk Technician

43224 Columbus, Ohio Proteam Solutions

Posted 10 days ago

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Job Description

Essential Duties
Respond to and diagnose interactions using systems analysis techniques and procedures through interactions with customers (faculty, staff and students) via phone, e-mail and or walk-in. Incident or Request recognition, research, consultation, resolution recognition, feedback to customers, and ownership. Provide excellent customer service and set expectations based upon the Incident management and Request fulfillment processes. To own all customer interactions through resolution and to recognize when to escalate.-- 75%

To assist Service Desk Managers with report creation, trending analysis, and other ad-hoc projects, on a needed basis. --25%

REQUIRED SKILLS
  • 1-year Help Desk/Operations experience, or an equivalent - combination of education and experience. Must possess excellent phone-based communication skills.
  • PC and computer terminology, computing technologies, PC operating systems, and applications, is required. Working knowledge of and experience with desktop hardware and peripheral units or components and their connectivity in a wired or wireless environment,
DESIRED SKILLS
  • Working knowledge of and experience with Microsoft Operating Systems and Microsoft Office products is preferred
  • Prior experience in a direct customer service role via the telephone is preferred.
  • Industry Certifications are a plus.
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Help Desk-Remote

43224 Columbus, Ohio Proteam Solutions

Posted 20 days ago

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Job Description

We are seeking a dedicated and skilled individual to join our team in a remote service desk role. This position requires the ability to provide technical support to users experiencing a variety of computer-related issues. The ideal candidate will have strong communication skills and the ability to work independently in a remote environment.

Required Skills

  • Ability to provide own laptop/computer, USB headset, and a consistent internet connection.
  • Ability to maintain a dedicated workspace at home, free from distractions.
  • Experience in receiving and managing phone calls and emails from users with technical issues.
  • Ability to escalate issues following defined procedures.
  • Proficiency in assisting users through problem-solving steps.
  • Experience using tools and resources to research and resolve technical problems.
  • Capability to provide accurate information to end users promptly.
  • Strong multitasking skills while interacting with customers and documenting tickets.
  • Adherence to established quality standards.
  • Ability to work effectively in a team environment.
  • Strong communication skills, both written and spoken.
Desired Skills
  • Experience in a similar remote service desk or technical support role.
  • Familiarity with a variety of computer software and technical troubleshooting techniques.
  • Proven ability to complete assigned tasks efficiently and effectively.
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Help Desk Analyst

43224 Columbus, Ohio Proteam Solutions

Posted 20 days ago

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Job Description

Help Desk Support Technician (Onsite)

Location: Columbus, OH (100% Onsite)
Type: 3-Month Contract (Strong potential for extension)
Start: ASAP
Work Authorization: U.S. Citizens or Green Card Holders only
#LI-JU1

Position Summary:

We are seeking a skilled and reliable Help Desk Support Technician to support end users and manage user accounts for a government agency based in downtown Columbus. This is a 100% onsite role , ideal for a candidate with a strong background in customer support, user account management, and, desktop support services.

You will be responsible for daily tasks such as password resets, access provisioning, endpoint deployments, and troubleshooting support issues. You'll also assist with hardware lifecycle activities including new equipment setup and e-recycling of retired devices.

This is a 3-month contract with a strong possibility of extension based on performance and agency needs.

Responsibilities:
  • Manage account provisioning: user creation, password resets, rights assignment (AD, email, databases, remote access)
  • Support network services: folder permissions, printers, shared drives, cloud-based services
  • Deactivate/disabling users, secondary accounts, and privileged access accounts
  • Perform routine account cleanup and remediation of access issues
  • Configure and deploy endpoint devices
  • Assist in e-recycling preparation and device movement
  • Deliver IT equipment and manage new procurements
  • Provide friendly, solution-oriented help desk and desktop support
  • Use ITSM platforms for ticketing and tracking
  • Collaborate with internal partners via phone, chat, and in person
• Qualifications:
  • 2+ years of experience in a Help Desk, Service Desk, or Desktop Support role
  • Working knowledge of Active Directory and Outlook
  • Familiarity with ITSM/ticketing systems
  • Basic knowledge of endpoint deployment and hardware setup
  • Strong customer service and communication skills
  • Ability to work onsite in downtown Columbus, OH
  • Must be a U.S. Citizen or Green Card Holder
  • Must be available for in-person interviews , which may include a hands-on technical assessment
  • Professional references required

    #LI-JU1
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Help Desk Analyst

43224 Columbus, Ohio STI

Posted 20 days ago

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Job Description

Title: Help Desk Analyst

Location: Columbus, Ohio

Duration: Long Term

Description :
  • HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.
This position will function as a highly skilled HDA with specific responsibilities that include:
  • Understanding of Desktop Support and Software Licensing Services.
  • Ability to image machines and install complicated software.
  • Uses creativity and innovation to automate and streamline processes and procedures.
  • Understands customer support, likes to work with people and can ensure that the customer is satisfied.
  • Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause, and remediate.
  • Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.)
  • Troubleshoots basic network, software, printing and/or installation problems
  • Supports staff hardware moves for facility reorganization.
  • Experience with ServiceNow and Knowledge Base preferable.
  • Consultant must be available to work a standard 8 hour shift between the hours of 7AM and 5PM. (Expect regular changes to either the earlier or later shift).
  • Consultant must be punctual and reliable: arriving at work on time is essential and required as this is a Customer Service Environment.
Experience:
  1. Strong communication/leadership skills.
  2. Strong influence, collaboration, and negotiation experience.
  3. Ability to collaborate with supporting resources across business and/or functional lines.
  4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
  5. Act as the escalation point for high priority support issues.
  6. Ability to interpret end user license agreements.
  7. Could work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
  8. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
  9. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
  10. Must be knowledgeable in the English language/speak clearly and understandably use the English language.
  11. Ability to understand and follow processes established for the Service Desk.


Required Skills:
  • 2 Years IT experience.
  • 2 Years Troubleshooting experience.
  • 2 Years experience documenting procedures.
Desired Skills:
  • Experience using ServiceNow is required.
  • Retail customer service experience is desired.
  • Service Desk experience is required.
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Help Desk Representative (Remote)

43224 Columbus, Ohio Staffmark Group

Posted 4 days ago

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Job Description



Looking to work from home while making a difference? Staffmark is hiring a Help Desk Representative to support customers across a wide range of technical abilities-from beginners to seasoned professionals. If you're tech-savvy, customer-focused, and thrive in a fast-paced environment, this is the opportunity for you!

Fully Remote | $14.50/hr (before 10 AM EST) | $15.50/hr (after 10 AM EST)

Available Shifts (EST):

  • 6:00 AM - 2:30 PM
  • 7:30 AM - 4:00 PM
  • 8:00 AM - 4:30 PM
  • 9:00 AM - 5:30 PM
  • 10:00 AM - 6:30 PM
  • 11:00 AM - 7:30 PM
  • 12:00 PM - 8:30 PM
  • 12:30 PM - 9:00 PM

What You'll Do:

  • Deliver excellent customer support via phone, email, and chat
  • Troubleshoot and resolve technical and account-related issues
  • Use CRM software to track, manage, and document customer cases
  • Escalate unresolved issues appropriately
  • Prioritize and manage multiple tasks or cases efficiently
  • Work independently while collaborating in a team environment

You're a Great Fit If You:

  • Are tech-savvy and comfortable with multiple operating systems (Windows, MacOS, iOS, Android, Linux)
  • Type 50-80 WPM and can manage live calls while updating case notes
  • Have strong communication and active listening skills
  • Enjoy problem-solving and can adapt to changing tasks or priorities
  • Have a customer-first mindset and a sense of urgency

Requirements:

  • High school diploma required; Bachelor's degree preferred
  • 2+ years of customer service experience (call center/help desk preferred)
  • Strong knowledge of Microsoft Office (Word, Excel, Outlook, SharePoint)
  • Availability for flexible work hours
  • Familiarity with 8x8 VCC, NComputing, or Thin Client systems is a plus

Why You'll Love This Job:

We offer a comprehensive benefits package to support your health, financial goals, and work-life balance. Benefits include medical, dental, and vision insurance; life insurance; short-term disability coverage; and a 401(k) retirement plan. You'll also enjoy weekly pay every Friday, access to employee discount programs, and opportunities to earn referral bonuses.

Interested? Click "Apply Now" and a dedicated recruiter will be in touch to discuss this amazing opportunity.

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

About Staffmark

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

To read our Privacy Notice for Candidates and Employees/Contractors, please refer to our Privacy Notice for Candidates and Employees/Contractors.

By applying for this job, you agree that you may receive both AI-generated and non-AI generated calls, text messages, or emails from Staffmark Group and/or its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our general Privacy Policy at Privacy Policy - Staffmark

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Help Desk Technician-Remote

43224 Columbus, Ohio Proteam Solutions

Posted 10 days ago

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Job Description

Respond to and diagnose problems through discussions with users. Perform analysis and assist in a variety of service desk activities, including but not limited to:

  • Providing support for customers and end users of services
  • Guiding end users through troubleshooting procedures
  • Processing and escalating service requests
  • Providing technical assistance in the setup, installation, and configuration of desktop software and hardware
Service Desk analysts answer customer calls, respond to emails, escalate records to Tier 2 analysts and/or service owners, may perform onsite support, and provide follow-up to customers as needed. They may also be asked to maintain knowledge base articles and provide assistance during major incidents. Analysts are responsible for determining the needs of faculty, staff, and students and the proper support of those needs. They take ownership of all interactions, utilize appropriate follow-through, and provide timely feedback. Use the Incident Management and Request Fulfillment processes along with the Knowledge Management tool as designed. Identify opportunities for improvement.

Required Skills
  • Strong problem-solving and analytical skills
  • Excellent communication skills for discussions with users and team members
  • Experience in troubleshooting and providing technical support
  • Ability to process and escalate service requests effectively
  • Proficiency in the setup, installation, and configuration of desktop software and hardware
  • Familiarity with Incident Management and Request Fulfillment processes
Desired Skills
  • Experience in maintaining knowledge base articles
  • Ability to provide support during major incidents
  • Experience in providing onsite support
  • Knowledge of opportunities for improvement in service desk activities
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Help Desk Analyst 1

43224 Columbus, Ohio Netpace

Posted 20 days ago

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Job Description

Help Desk Analyst (HDA1)

100% On-site

OST AM: Gary Koppenhaver -

DESCRIPTION:
HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.

This position will function as a highly skilled HDA with specific responsibilities that include:
1. Understanding of Desktop Support and Software Licensing Services.
2. Ability to image machines and install complicated software.
3. Uses creativity and innovation to automate and streamline processes and procedures.
4. Understands customer support, likes to work with people and can ensure that the customer is satisfied.
5. Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause, and remediate.
6. Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.)
7. Troubleshoots basic network, software, printing and/or installation problems
8. Supports staff hardware moves for facility reorganization.
9. Experience with ServiceNow and Knowledge Base preferable.
10. Consultant must be available to work a standard 8 hour shift between the hours of 7AM and 5PM. (Expect regular changes to either the earlier or later shift).
11. Consultant must be punctual and reliable: arriving at work on time is essential and required as this is a Customer Service Environment.

EXPERIENCE:

1. Strong communication/leadership skills.
2. Strong influence, collaboration and negotiation experience.
3. Ability to collaborate with supporting resources across business and/or functional lines.
4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
5. Act as the escalation point for high priority support issues.
6. Ability to interpret end user license agreements.
7. Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
8. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
9. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
10. Must be knowledgeable in the English language/speak clearly and understandably use the English language.
11. Ability to understand and follow processes established for the Service Desk.

REQUIRED SKILLS:
1. 2 Years IT experience.
2. 2 Years Troubleshooting experience.
3. 2 Years experience documenting procedures.

DESIRED SKILLS:
• Experience using ServiceNow is required.
• Retail customer service experience is desired.
• Service Desk experience is required.

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Help Desk Analyst II

43201 Columbus, Ohio Robert Half

Posted 6 days ago

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Job Description

Description We are looking for a skilled Help Desk Analyst II to join our team in Columbus, Ohio, on a long-term contract basis. In this role, you will provide advanced IT support across various platforms, ensuring the efficient operation of systems and technologies within the printing and publishing industry. This position offers an opportunity to work in a dynamic environment, addressing both complex technical challenges and everyday IT issues while contributing to process improvements.
Responsibilities:
- Deliver advanced support for Windows and macOS operating systems, standard desktop applications such as Microsoft Office and Adobe Creative Cloud, as well as printers, scanners, and other peripherals.
- Perform detailed root cause analysis to identify and prevent recurring issues.
- Administer and troubleshoot IT technologies across multiple platforms, ensuring seamless operations.
- Implement upgrades to IT systems and technologies to boost efficiency while minimizing disruptions to users.
- Develop and execute procedures aimed at improving service desk performance and future support strategies.
- Train IT staff and end-users on effective use of technologies, creating detailed learning plans.
- Manage user accounts in Active Directory, Azure AD, Microsoft 365, and other SaaS applications.
- Address incidents and issues by monitoring organizational logs and documenting resolutions.
- Troubleshoot basic issues related to operating systems, software applications, and hardware peripherals.
- Provide initial support for Azure Virtual Desktop environments and hybrid network connectivity, as well as assist with conference room setups and maintenance. Requirements - Proficiency in troubleshooting and supporting Windows and macOS systems.
- Strong knowledge of Microsoft technologies, including Active Directory and Microsoft 365.
- Experience with Apple devices and macOS environments.
- Familiarity with Citrix and Cisco technologies.
- Ability to deploy and configure computer hardware and software.
- Understanding of configuration management and IT process improvement.
- Hands-on experience with Android development and mobile device management.
- Capability to manage and resolve technical issues in a hybrid environment. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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Help Desk Representative - Support Center

43224 Columbus, Ohio TIBCO Software

Posted 2 days ago

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Job Description

You will assist Matco Tools franchisees (Distributors) with the hardware and software used to support a Matco Tools Franchise. These packages include the Matco Distributor Business System software package (MDBS) and other software packages used by th Help Desk, Support, Representative, Help, Microsoft, Software

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