Explore numerous IT job opportunities in Help Desk Analyst
43162 West Jefferson, Ohio
Robert Half
Posted 3 days ago
Job Viewed
Job Description
Description We are looking for a dedicated Help Desk Analyst to join our team in West Jefferson, Ohio. This long-term contract position offers an excellent opportunity to provide technical support and assist with IT-related tasks. If you have a knack for solving technical issues and a strong understanding of IT systems, we encourage you to apply.
Responsibilities:
- Provide comprehensive support for desktop computers, laptops, and mobile devices.
- Diagnose and resolve hardware, software, and network-related problems.
- Manage basic system administration tasks, including user accounts, permissions, and updates.
- Monitor, configure, and maintain network systems to ensure operational efficiency.
- Create and update documentation for technical procedures and solutions.
- Offer assistance on IT-related projects and initiatives as required.
- Respond to service desk tickets promptly and ensure timely resolutions.
- Deliver technical guidance to users both on-site and remotely. Requirements - Proven experience in IT support or help desk roles.
- Solid understanding of Windows operating systems, particularly Windows 10.
- Familiarity with networking concepts, including routers, switches, and related technologies.
- Proficiency in basic troubleshooting techniques for hardware and software.
- Strong communication skills with the ability to explain technical information clearly.
- Capability to work independently with minimal supervision.
- Experience with managing service desk tickets and prioritizing tasks effectively. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Responsibilities:
- Provide comprehensive support for desktop computers, laptops, and mobile devices.
- Diagnose and resolve hardware, software, and network-related problems.
- Manage basic system administration tasks, including user accounts, permissions, and updates.
- Monitor, configure, and maintain network systems to ensure operational efficiency.
- Create and update documentation for technical procedures and solutions.
- Offer assistance on IT-related projects and initiatives as required.
- Respond to service desk tickets promptly and ensure timely resolutions.
- Deliver technical guidance to users both on-site and remotely. Requirements - Proven experience in IT support or help desk roles.
- Solid understanding of Windows operating systems, particularly Windows 10.
- Familiarity with networking concepts, including routers, switches, and related technologies.
- Proficiency in basic troubleshooting techniques for hardware and software.
- Strong communication skills with the ability to explain technical information clearly.
- Capability to work independently with minimal supervision.
- Experience with managing service desk tickets and prioritizing tasks effectively. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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Help Desk Analyst 10 a.m. - 7 p.m. M-F (Remote)
43201 Columbus, Ohio
GovCIO
Posted 8 days ago
Job Viewed
Job Description
**Overview**
GovCIO is currently hiring for a Help Desk Analyst to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote.
+ Provide support from 10 a.m. - 7 p.m. (Eastern Time) Mondays through Fridays except for Federal Holidays.
**Responsibilities**
The Help Desk Analyst performs daily activities that are vital to the operation and support of Veteran Affairs.
+ Resolution of help desk tickets received from the end users.
+ Interacting with end users in a professional manner.
+ Escalation of issues to VA (Veteran Affairs) stakeholders.
+ Development, review, and maintenance of help desk process, knowledge artifacts, and other documentation.
+ Collaboration across entire project team functional areas to ensure help desk is in alignment with the evolving product as new features are developed and released.
+ Generates help desk reports, maintaining content on SharePoint sites, and end user/help desk training session planning and coordination.
+ Work directly with the Project Manager, developers, Office of Information & Technology, and other government staff to maintain daily operations.
+ Escalate issues to the Project Manager as needed.
+ Create reports from gathered and logged metrics for content requests, Customer Service support, and/or web analytics.
+ Manage and track the suspended-user process.
**Qualifications**
**Required Skills & Qualifications:**
+ Bachelor's degree with 2 - 5 years (or commensurate experience)
+ Proficiency in MS Word, Excel, and PowerPoint
+ Organized, self-directed, and able to work with minimal supervision·
+ Strong understanding of help desk and ticketing system (ServiceNow)
+ Strong communication skills for professional interactions with end users and stakeholders
+ Customer-centric approach to resolve issues efficiently while maintaining user satisfaction
+ Ability to work with cross-functional teams, including project managers, developers, and IT staff
+ Dependability for providing support during designated hours, ensuring timely response and resolution
+ Minimum of 2 years of experience supporting public-facing helpdesk or equivalent
+ At least 5 years total professional experience
**Preferred Skills & Qualifications:**
+ VA clearance (Public Trust) and access
+ Knowledgeable of VA organizations and processes
+ Bachelor's Degree or equivalent
**Clearance Required:** Ability to Obtain and Maintain a Suitability/Public Trust Clearance
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $50,000.00 - USD $60,000.00 /Yr.
Submit a referral to this job ( _US-Remote_
**ID** _2025-6491_
**Category** _Information Technology_
**Position Type** _Full-Time_
GovCIO is currently hiring for a Help Desk Analyst to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote.
+ Provide support from 10 a.m. - 7 p.m. (Eastern Time) Mondays through Fridays except for Federal Holidays.
**Responsibilities**
The Help Desk Analyst performs daily activities that are vital to the operation and support of Veteran Affairs.
+ Resolution of help desk tickets received from the end users.
+ Interacting with end users in a professional manner.
+ Escalation of issues to VA (Veteran Affairs) stakeholders.
+ Development, review, and maintenance of help desk process, knowledge artifacts, and other documentation.
+ Collaboration across entire project team functional areas to ensure help desk is in alignment with the evolving product as new features are developed and released.
+ Generates help desk reports, maintaining content on SharePoint sites, and end user/help desk training session planning and coordination.
+ Work directly with the Project Manager, developers, Office of Information & Technology, and other government staff to maintain daily operations.
+ Escalate issues to the Project Manager as needed.
+ Create reports from gathered and logged metrics for content requests, Customer Service support, and/or web analytics.
+ Manage and track the suspended-user process.
**Qualifications**
**Required Skills & Qualifications:**
+ Bachelor's degree with 2 - 5 years (or commensurate experience)
+ Proficiency in MS Word, Excel, and PowerPoint
+ Organized, self-directed, and able to work with minimal supervision·
+ Strong understanding of help desk and ticketing system (ServiceNow)
+ Strong communication skills for professional interactions with end users and stakeholders
+ Customer-centric approach to resolve issues efficiently while maintaining user satisfaction
+ Ability to work with cross-functional teams, including project managers, developers, and IT staff
+ Dependability for providing support during designated hours, ensuring timely response and resolution
+ Minimum of 2 years of experience supporting public-facing helpdesk or equivalent
+ At least 5 years total professional experience
**Preferred Skills & Qualifications:**
+ VA clearance (Public Trust) and access
+ Knowledgeable of VA organizations and processes
+ Bachelor's Degree or equivalent
**Clearance Required:** Ability to Obtain and Maintain a Suitability/Public Trust Clearance
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $50,000.00 - USD $60,000.00 /Yr.
Submit a referral to this job ( _US-Remote_
**ID** _2025-6491_
**Category** _Information Technology_
**Position Type** _Full-Time_
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