What Lab Technicians Jobs are in Boston?

Job title: Lab Technician
Description
Perform routine laboratory testing on client samples following established SOPs and protocols.
Conduct serology testing utilizing:
ELISA
IFA (Indirect Fluorescent Antibody)
Hemagglutination assays
Prepare reagents, media, and diluents as required.
Receive, process, and prepare biological samples for testing.
Perform sample dilutions and record assay parameters.
Maintain and calibrate laboratory pipettes and equipment.
Ensure accurate, complete, and GMP-compliant documentation of test results.
Support laboratory inventory management and maintain adequate assay supplies.
Partner with project managers and technical staff to support testing activities.
Participate in general laboratory maintenance and housekeeping activities.
Support additional laboratory functions as assigned, including biosafety-related activities.
Skills
GCMS, assay development, assays, Elisa, reagent preparation, reagent prep, pipetting, GMP, Quality control
Top Skills Details
GCMS,assay development,assays,Elisa,reagent preparation,reagent prep,pipetting
Additional Skills & Qualifications
Bachelor's degree in a Life Science field.
Experience with ELISA, IFA, and/or Hemagglutination assays.
Experience in biologics testing, biosafety testing, or contract research environment
1-2 years of laboratory experience in a regulated laboratory environment.
Hands-on experience with serological testing techniques preferred.
Understanding of GMP documentation practices.
Experience performing precise pipetting and sample preparation techniques.
Job Type & Location
This is a Contract position based out of Wilmington, MA.
Pay and Benefits
The pay range for this position is $24.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Wilmington,MA.
Application Deadline
This position is anticipated to close on Jul 24, 2026.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Position

Travel Cath Lab Technician at OneStaff Medical

Company Overview

We are an independently‑owned, nationally‑recognized staffing firm ready to match you with your dream assignment anywhere in this great country.

Job Description

Cath Lab Technicians are vital team members who assist doctors during invasive cardiovascular procedures such as angioplasty, cardiac catheterization, and electrophysiology.

The weekly amount stated in the posting is scaled based on estimated hourly wages and potential stipends available for the assignment location. Hourly wages are based on factors including experience, demand, availability, and location.

Requirements

• Minimum of 1 year of current work experience providing in CATH LAB TECH.
• Massachusetts State Healthcare Provider license or willingness to obtain one.

Certifications Needed

• BLS
• ACLS

Benefits

Insurance

Health, Dental, Vision, Life, Short Term Disability, Long Term Disability, Accident, Critical Illness, and Identity Theft Protection.

401K

You are eligible to enroll 1st of the month following hire date. We match 100% of your first 3% of deferrals and an additional 50% of the next 2% you contribute.

Employee Assistance Program

Free to all employees who’d like information on personal issues: Education, Dependent Care, Care Giving, Legal, Financial, Lifestyle & Fitness Management, Working Smarter.

Equal Opportunity Employer

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Health Care Provider

Industries

• Staffing and Recruiting

#J-18808-Ljbffr

Get AI-powered advice on this job and more exclusive features.

About Atrium

What you do matters . As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview . Our client is an innovative environmental company focused on scientific innovation and operational excellence. Their teams work collaboratively to drive scientific discovery, improve processes, and deliver a meaningful environmental impact. They are searching for an Analytical Lab Technician to contribute to their laboratory processes and growing mission.

Salary/Hourly Rate $25/hr - $27/hr (Depending on experience)

Position Overview The Analytical Lab Technician will support laboratory operations by performing chemical testing, optimizing SOPs, handling laboratory instrumentation, and recording high-quality data. This role requires strong attention to detail, teamwork, and the ability to work in a fast‑paced environment.

Responsibilities

• Perform laboratory experiments following SOPs
• Optimize SOPs
• Operate, maintain, and clean laboratory equipment
• Conduct titrations, pH testing, pipetting, and related analytical work
• Prepare buffers and solutions
• Maintain an organized lab notebook and manage data accurately
• Communicate results, observations, and equipment issues to supervisors

Required Experience/Skills

• 1‑2 years of laboratory experience (internships or co‑ops acceptable)
• Ability to follow SOPs and contribute to process improvements
• Strong analytical and numerical skills
• Excellent attention to detail and strong problem‑solving abilities
• Experience with Microsoft Windows and Office tools
• Strong communication skills (written and verbal)
• Ability to work independently and as part of a team

Preferred Experience/Skills

• Prior industry lab experience
• Comfortable working in a fast‑paced setting

Education Requirements

• Bachelor’s degree in Chemistry, Chemical Engineering, Environmental Science, or a related scientific field is required

Benefits

• Medical, dental, and vision insurance
• 401(K)
• Paid holidays
• Sick time and more

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.

EOE/M/F/D/V/SO

Position ID:

#J-18808-Ljbffr

The Howard Hughes Medical Institute (HHMI) in Boston seeks a Research Technician I to assist in laboratory research. The role involves performing routine techniques, managing data, and supporting scientists. Candidates should possess a Bachelor of Science degree and have some laboratory experience. Offering a starting compensation of $17.08 per hour, the position provides opportunities for skill enhancement within a collaborative research environment.
#J-18808-Ljbffr

Job Title: Remote Pharmacy Customer Care Specialist - Home Dialysis
Job Description
This role serves as the primary point of contact for home dialysis pharmacy customers, providing exceptional service and support to ensure a positive and seamless experience. You will handle order placement, prescription management, and resolution of customer inquiries while collaborating closely with internal teams to maintain high quality standards, operational efficiency, and departmental performance goals. This is a fully remote position that requires strong call center experience in a clinical or pharmacy setting, meticulous attention to detail, and the ability to work effectively in a fast-paced, high-volume environment.
Responsibilities
+ Process customer pharmacy orders accurately and efficiently via telephone while ensuring full compliance with applicable pharmacy regulations.
+ Obtain and verify customer information, including product quantities and usage details, to ensure prescriptions are filled correctly and safely.
+ Ensure all patient-related interactions strictly adhere to HIPAA regulations and privacy requirements.
+ Respond to customer questions, complaints, and service issues by identifying root causes and providing appropriate, timely solutions.
+ Investigate and track product shipments using carrier tools such as the UPS website and by coordinating with the transportation team.
+ Coordinate with internal departments to expedite shipments, release orders, and arrange alternate shipments for back-ordered items to ensure timely delivery.
+ Process customer returns and request customer credits in accordance with established company policies and procedures.
+ Collaborate closely with Routing, Transportation, Sales, and Credit & Collections teams to resolve customer issues and deliver a cohesive, high-quality customer experience.
+ Meet and maintain established performance expectations related to call quality, adherence, order accuracy, and service level standards.
+ Adapt to changing business needs and evolving customer requirements while maintaining high service standards.
+ Work effectively and independently in a remote environment using a reliable high-speed wired internet connection.
+ Support business operations by working a flexible schedule within Customer Care operating hours of 7:00 a.m. to 6:00 p.m. CST, Monday through Friday.
+ Remain available during closing shifts until all customer calls in the queue have been answered and resolved.
+ Handle high call volumes, contributing to a department that manages approximately 2,000 calls per day while maintaining professionalism and empathy.
+ Use Microsoft 365, SharePoint, and Teams to document interactions, collaborate with colleagues, and support daily workflows.
+ Participate fully in remote training, apply learned processes and systems, and transition to independently taking calls after the training period.
Qualifications
+ High School Diploma
+ Active pharmacy technician license from one of the following states: Illinois (IL), Indiana (IN), Wisconsin (WI), or Florida (FL).
+ Active national pharmacy technician certification from PTCB or NHA.
+ Minimum of 2-4 years of call center experience in a clinical or pharmacy setting.
#ACTpharm26
Job Type & Location
This is a Contract to Hire position based out of Deerfield, IL.
Pay and Benefits
The pay range for this position is $20.67 - $21.15/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jul 27, 2026.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Description
Process new prescription orders and renewals, including controlled substances - Answer inbound calls from patients, physicians, and healthcare staff - Verify patient identity using two identifiers - Document interactions in CPRS - Escalate professional-scope questions to a pharmacist - Meet national metrics with a First Contact Resolution focus - Resolve Veteran concerns at first contact with respect and dignity - Maintain certification and EHR access across all serviced sites
Skills
Pharmacy
Top Skills Details
Pharmacy
Additional Skills & Qualifications
Advanced typing and PC skills - Basic math calculations - English proficiency (read, write, speak) - CPRS/VistA knowledge preferred - Call center phone etiquette and scripting compliance
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of Tucson, AZ.
Pay and Benefits
The pay range for this position is $25.37 - $25.37/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jul 31, 2026.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Job Title: Remote Pharmacy Technician - Prior Authorization (EST Time Zone)Job Description
This remote Pharmacy Technician position focuses on reviewing pharmacy prior authorization requests and supporting coverage determinations for a large healthcare insurance organization. You will evaluate requests for a wide range of medications and health plans, approve or deny based on established criteria, and route decisions to a pharmacist for final review. The role offers minimal phone work, long-term career potential, and the opportunity to transition to a permanent position with benefits in a professional, nationwide healthcare environment.
Responsibilities
+ Review prior authorization requests for prescription medications across multiple health plans and drug types.
+ Evaluate coverage determination requests using established clinical and plan criteria and document clear approval or denial decisions.
+ Enter all decisions and related information accurately into the pharmacy benefit management (PBM) system.
+ Route completed coverage determinations to a pharmacist for final review and sign-off.
+ Track and monitor coverage determination requests from receipt through final decision to ensure timely processing.
+ Obtain verbal authorizations from prescribers or their offices when required.
+ Request and collect detailed clinical information from prescribers to support coverage decisions.
+ Notify providers and members of decision outcomes in a clear and timely manner.
+ Respond to client and provider inquiries related to prior authorization requests and prescription benefit coverage.
+ Refer requests involving specialty medications or complex therapies to the appropriate specialty pharmacy or internal team.
+ Contact providers or their staff to clarify information or obtain missing documentation needed for coverage determination.
+ Assist with inbound and outbound patient or physician calls as needed, while maintaining a primarily non-phone-based workload.
+ Use multiple computer systems and screens simultaneously to research, process, and document prior authorization cases.
+ Maintain accurate, thorough, and compliant documentation for all interactions and decisions in the appropriate systems.
+ Follow all applicable pharmacy regulations, internal policies, and procedures related to prior authorizations and prescription benefits.
+ Meet established productivity, quality, and turnaround time metrics while maintaining strong attention to detail.
+ Collaborate with pharmacists, pharmacy technicians, and other team members to support seamless prior authorization operations.
+ Participate in training, coaching, and ongoing education to stay current with plan criteria, systems, and processes.
Essential Skills
+ High school diploma or GED.
+ Current registration as a pharmacy technician in the state of residence.
+ National pharmacy technician certification (such as PTCB or NHA).
+ Active pharmacy technician license and registration as required by the state of operation.
+ Pharmacy technician certification (e.g., Certified Pharmacy Technician, Registered Pharmacy Technician).
+ Experience as a pharmacy technician in environments such as retail pharmacy, hospital pharmacy, PBM, call center, or specialty pharmacy.
+ Familiarity with prior authorization processes and coverage determination for prescription benefits.
+ Basic to strong computer skills, including proficiency with Microsoft Office, Outlook, and data entry.
+ Ability to work efficiently within multiple computer systems and on multiple screens.
+ Strong attention to detail and accuracy in data entry and documentation.
+ Ability to interpret and apply coverage criteria and clinical information to prior authorization requests.
+ Customer service skills for interacting with providers, members, and internal stakeholders.
+ Ability to work scheduled shifts Monday through Friday between 8:00 a.m. and 8:00 p.m. in the local time zone, including rotating weekends and some holidays.
+ Reliable high-speed internet (Wi-Fi) and the ability to maintain a dedicated workspace with a closing door for privacy and focus.
Additional Skills & Qualifications
+ Experience working with prescription benefit management (PBM) systems and prescription benefit coverage.
+ Background in Medicare and Medicaid prescription benefits.
+ Experience in call center environments handling healthcare or pharmacy-related inquiries.
+ Prior work in specialty pharmacy or handling specialty medications.
+ Strong typing and data entry skills with the ability to manage high volumes of electronic requests.
+ Ability to manage minimal phone work, primarily outbound calls to providers and prescribers when needed.
+ Comfort working in a structured, metric-driven environment with performance expectations.
+ Interest in long-term career growth within a large, nationwide healthcare organization.
+ Desire to transition from contract to permanent employment, with access to benefits and paid time off upon conversion.
Work Environment
This role operates in a fully remote, professional environment aligned with Eastern Standard Time for training and operations. Training runs from 10:00 a.m. to 6:30 p.m. EST, after which you receive a regular schedule. You must be available Monday through Friday between 8:00 a.m. and 8:00 p.m. in your local time zone, with participation in a rotating weekend schedule approximately every 4-6 weeks and the ability to work some holidays. Holiday schedules are assigned through a bidding process. Schedules are communicated approximately three months in advance, and flexibility may increase over time for those who meet performance metrics and demonstrate tenure. You will work on multiple computer screens and within several systems simultaneously, using strong Wi-Fi from a dedicated home office space with a closing door to ensure privacy and focus. The employer provides core equipment, including a computer, monitor, and headset; you are expected to have a smartphone and reliable internet connection. The environment emphasizes professionalism, consistent performance, and adherence to policies and procedures while offering long-term career opportunities and the potential to become a permanent employee with access to benefits and paid time off.
Job Type & Location
This is a Contract to Hire position based out of ORLANDO, FL.
Pay and Benefits
The pay range for this position is $20.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Jul 24, 2026.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
**About Abbott**
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:
+ Career development with an international company where you can grow the career you dream of.
+ Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
+ An excellent retirement savings plan with high employer contribution
+ Tuition reimbursement, the Freedom 2 Save ( student debt program and FreeU ( education benefit - an affordable and convenient path to getting a bachelor's degree.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
This position works out of our Pleasanton, California location in the Heart Failure Division. In Abbott's Heart Failure (HF) business, we're developing solutions to diagnose, monitor and manage heart failure, allowing people to restore their health and get on with their lives.
The Remote Care Technician I Provides technical and applications support for Division capital equipment systems to customers and Division staff. Efficiently and effectively provide troubleshooting to patients, clinics and field services personnel. Ensures human capital utilization is
balanced in the most cost effective manner in accordance with established budgets, policies, procedures and quality standards. Represents Technical Services in areas related to the quality system at product division levels in complaint handling, failure investigation, trend analysis, and tracking of quality actions in compliance with plans. Seeking candidates who will meet and exceed customer expectations by striving for the greatest possible reliability and quality in our products, processes and systems through accountable, competent, and professional support.
**What You'll Work On**
+ Answers internal and external clinical and technical questions via phone and email.
+ Develop a hypothesis of the root cause of a failure, generate a working solution, and put solution into action for immediate repair or resolution of the failure.
+ Provide feedback to customer or Division personnel involved.
+ Uses information sent from the field to diagnose system failures and consider root cause analysis to order parts to be sent to the field services group for repair of the system.
+ Resolves escalated customer issues where known or typical solutions cannot resolve problem. Identifies and implements the most effective and cost efficient means for resolution.
+ Determines if and when to deploy field service support and/or equipment to customer location.
+ Designs, develops, and implements content and materials for Technical Services training programs for employees in the Technical Services department.
+ Participates in the technical and clinical training of new employees. Updates education programs on a continuous basis.
+ Provide technical and clinical instruction to customer and Division employees on both an impromptu basis during support situations and in classroom situations during regularly scheduled classes.
+ Documents, updates, and completes all calls in the appropriate call support system.
+ Sends repair / replacement parts to customers and creates field service work orders when appropriate.
+ Provides input for technical bulletins, procedures, work instructions, and best practices for technical support of Division capital equipment products.
+ Support all Company initiatives identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
+ Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
+ Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
**Required Qualifications**
+ Bachelor's Degree
+ An equivalent combination of education and work experience
**Preferred Qualifications**
+ Minimum 2 years Clinical or lab experience working with medical systems.
+ Strong oral, written, and computer (MS Word, Excel, Outlook) skills.
+ Customer service experience in a medical environment.
+ Superior customers experience a must.
+ Can do attitude a must.
+ Experience working in a broader enterprise/cross-division business unit model preferred.
+ Ability to work in a highly matrixed and geographically diverse business environment.
+ Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
+ Ability to leverage and/or engage others to accomplish projects.
+ Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
+ Multitasks, prioritizes and meets deadlines in timely manner.
+ Strong organizational and follow-up skills, as well as attention to detail.
+ Ability to maintain regular and predictable attendance.
+ Regularly scheduled overtime is a requirement of this position
Apply Now ( Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
**Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:** ( your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is $22.50 - $45.00 per hour. In specific locations, the pay range may vary from the range posted.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email