321 Network Administration jobs in North Carolina

Working knowledge of Networking industry, products and protocols with minimum 3 - 5 years experience designing, deploying, configuring, supporting, trouble shooting, debugging and administering some of the following Wireless LAN products, devices, and technologies for small, medium, large and/or enterprise businesses such as the following:

• Wireless Access Points
• Wireless Client Association
• Wireless Controllers
• CSMA/CA, RTS, CTS protocols
• RF transmission
• Antennas
• IEEE 802.11 standards (a,b,g), 802.1x Wi-Fi
• 802.1Q Trunking
• Ether channel
• Strong understanding of LAN Switching technologies (VLAN's)
• WLAN Security in the areas of authentication, encryption, IDS/IPS using Radius, AAA authentication, EAP, LEAP, PEAP, PSK
• AES-CCMP encryption (AES- Counter w. CBC MAC Protocol)
• Wireless Sniffers
• WEP encryption (Wired Equivalent Privacy
• WPA (Wi-Fi Protocol Access), WPA2
• Cisco LWAPP and IOS based solutions
• WLSM, WiSM, WCS

If you are interested in this job listed here, please e-mail your detailed resume to or reach me at for immediate consideration for qualified candidates.

Company Overview

Allbridge is the leading supplier of world class connected technology solutions, services, and support for high-density properties.

With more than 35 years of continuous growth and industry experience, Allbridge supports technology in over one million rooms, in 8,000 properties, across North America and the Caribbean, including hotels, resorts, senior-living communities, condominiums, multifamily developments, and mixed-use properties.

Job Summary

Working as a subject matter expert leading the network support team members, operate with a strong sense of urgency, ownership, and customer service, proactively setting expectations to effectively resolve cases and regularly update customers on the status of their open tickets. Guide and mentor team members on complex service issues (i.e., technical, best practices, soft skills, customer service, etc.) involving network and communication systems applications, including appropriately escalating a support cases. In all circumstances promote a productive and positive customer experience to resolving outages and/or incidents in existing hospitality and multifamily space infrastructure.

This is an exempt role and is a member of the Technical Support, Data Department reporting directly to the Vice President, Support.

Allbridge is currently operating under a hybrid work model, allowing colleagues the opportunity to connect with others in person and the flexibility to work remotely. For some business groups and positions, job function requirements may require more time at the primary work location, while greater flexibility may be in place for others.

Essential Job Functions and Responsibilities

• Working as a subject matter expert, performing with a strong sense of urgency, ownership, and customer service, lead the network support team members, proactively set expectations to effectively resolve cases and regularly update customers on the status of their open tickets. In all circumstances promote a productive and positive customer experience to resolving outages and/or incidents in existing hospitality and multifamily space infrastructure. Has authority to communicate with authorized customer representatives as needed.
• Acting as a working manager, perform troubleshooting of data networks, endpoints, peripheral devices, and additional customer premise equipment that relates to the customer's voice and data network infrastructure, specifically for high-profile customers. Troubleshoot all aspects of service delivery to include endpoint, device provisioning, LAN and WAN connectivity and associated protocols/services such as ARP, DHCP, FTP, CDP/LLDP, etc. (Note: Each Lead Support Engineer position will be "assigned" a specific product - BroadSoft, NEC, Mitel, HSIA, Video, etc.)
• Introduce and propose solutions to help maintain, test, and administer the most updated firmware on client equipment.
• Guide and mentor team members on complex service issues (i.e., technical, best practices, soft skills, customer service, etc.) involving network and communication systems applications, including appropriately escalating a support cases.
• Act as the primary escalation point for assigned product and hardware issues. Setup and manage daily or bi-weekly calls with assigned product team members.
• Set expectations that all service tickets are assigned across all available team members and are owned with full accountability with minimal escalation to senior members, according to company policy and standards.
• Responsible for complex execution within support function for daily management of the assigned data support network product queue to ensure timely resolution per SLA requirements.
• Prepare and communicate timely schedules, staffing for standard hours and on-call assignments to set expectations for complete coverage of Tier II / Tier III tickets from 8AM ET - 5PM PT M-F. Remain available for escalation issues for assigned product after-hours.
• Create, track, and evaluate productivity goals and metrics, effectively addressing unfavorable variances within the team (i.e., open tickets, aging cases, NPS, CSAT, etc.).
• Maintain a world class Net Promoter Score (NPS) of 75 or higher, making recommendations to improve the quality, policy, and standards of customer service support. Continuously initiate efforts to develop a positive and engaging rapport with customers that builds trust as a long-term service provider.
• Define standard support policies, standards, guidelines, and best practices, leading by example and consistently holding team members accountable to the same.
• Consistently integrates Allbridge's core values into their everyday habits by treating all customers, internal and external, professionally, honestly, and respectfully.
• Accepts ownership and accountability of position responsibilities and strives to deliver results for customers that establish high standards, credibility, and quality performance
• Other miscellaneous duties as assigned by management.

Required Qualifications

• Bachelor's degree from an accredited university (or international equivalent) in computer science, information technology, or network engineering. In lieu of degree, 10 years of technical support experience.
• 10+ years of experience in networking with preferred experience in Ruckus, Aruba and Meraki
• Required to have a minimum of five years of relevant work experience supporting an enterprise level at a team lead level
• Must have demonstrated ability to troubleshoot all aspects of service delivery to include endpoint, device provisioning, LAN and WAN connectivity and associated protocols/services such as ARP, DHCP, FTP, CDP/LLDP, etc.
• Intermediate knowledge of data networks and voice applications are required. Must be dedicated and committed to timely and effective problem resolution.
• Essential to have an excellent working knowledge and application of the customer care team function, setting expectations to consistently deliver a high touch customer service experience, demonstrating excellent problem solving and leadership.
• Must have a demonstrated ability to collaborate internally to effectively report on and resolve customer cases in a timely manner, and effectively coordinate resources.
• Ability to consistently assume responsibility and ownership for work performed.
• Ability to provide technical support for co-workers, customers, and other vendors.
• Must be able to work independently and in a fast-paced environment.
• Handle multiple tasks concurrently through prioritization and accurate problem assessment in a potentially stressful environment.
• Must consistently demonstrate a high level of customer-service oriented with excellent interpersonal skills; able to respond promptly to client needs, follow through, and resolve issues in a pleasant and helpful manner.
• Operates daily with a high attention to detail, remains proactive, organized, reliable, and process-focused with ability to multi-task in a dynamic, and rapidly changing product environment work environment.
• Must be flexible, an outstanding communicator, and have established skills in accuracy, organization, and time management.
• Must be able to work effectively as a team member in a fast paced, and high-volume work environment, operating with a high level of detail and conscientiousness.
• Required to have demonstrated intermediate level PC skills with the ability to effectively operate within a Windows Operating System and Windows based programs such as Microsoft Excel, Word, Outlook, SharePoint, Teams, and Project.
• Must possess excellent written and verbal communication skills, as well as interpersonal skills with a customer service focus in the English language.
• Ability to travel up to 10% based on customer needs.

Preferred Qualifications

• Strong preference to have knowledge of the hospitality, multifamily, and call center industry.

Workplace Benefits We Offer

In addition to earnings and other incentives Allbridge offers a comprehensive package of benefits, based on eligibility, typically for regular, full-time positions, some of which includes:

• Medical and Prescription options, Dental, Orthodontics and Vision Plans
• Rich HSA company-funded options and Flexible Spending accounts
• 100% Company paid premiums for Short Term Disability
• Life and Accidental Death and Dismemberment insurance Plan options
• Supplemental Insurance Plan options
• 401(k) Profit-Sharing Retirement plan
• Flexible Paid Time Off after 60 days of employment
• Paid Holidays, per Employee Handbook
• Workplace culture supportive of diversity and inclusion

Equal Opportunity Statement

Allbridge is an Equal Opportunity Employer. Allbridge does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job DescriptionJob Description

Company Overview

Allbridge is the leading supplier of world class connected technology solutions, services, and support for high-density properties.

With more than 35 years of continuous growth and industry experience, Allbridge supports technology in over one million rooms, in 8,000 properties, across North America and the Caribbean, including hotels, resorts, senior-living communities, condominiums, multifamily developments, and mixed-use properties.

Job Summary

Working as a subject matter expert leading the network support team members, operate with a strong sense of urgency, ownership, and customer service, proactively setting expectations to effectively resolve cases and regularly update customers on the status of their open tickets. Guide and mentor team members on complex service issues (i.e., technical, best practices, soft skills, customer service, etc.) involving network and communication systems applications, including appropriately escalating a support cases. In all circumstances promote a productive and positive customer experience to resolving outages and/or incidents in existing hospitality and multifamily space infrastructure.

This is an exempt role and is a member of the Technical Support, Data Department reporting directly to the Vice President, Support.

Allbridge is currently operating under a hybrid work model, allowing colleagues the opportunity to connect with others in person and the flexibility to work remotely. For some business groups and positions, job function requirements may require more time at the primary work location, while greater flexibility may be in place for others. 

Essential Job Functions and Responsibilities

• Working as a subject matter expert, performing with a strong sense of urgency, ownership, and customer service, lead the network support team members, proactively set expectations to effectively resolve cases and regularly update customers on the status of their open tickets. In all circumstances promote a productive and positive customer experience to resolving outages and/or incidents in existing hospitality and multifamily space infrastructure. Has authority to communicate with authorized customer representatives as needed.
• Acting as a working manager, perform troubleshooting of data networks, endpoints, peripheral devices, and additional customer premise equipment that relates to the customer’s voice and data network infrastructure, specifically for high-profile customers. Troubleshoot all aspects of service delivery to include endpoint, device provisioning, LAN and WAN connectivity and associated protocols/services such as ARP, DHCP, FTP, CDP/LLDP, etc. (Note: Each Lead Support Engineer position will be “assigned” a specific product - BroadSoft, NEC, Mitel, HSIA, Video, etc.)
• Introduce and propose solutions to help maintain, test, and administer the most updated firmware on client equipment.
• Guide and mentor team members on complex service issues (i.e., technical, best practices, soft skills, customer service, etc.) involving network and communication systems applications, including appropriately escalating a support cases.
• Act as the primary escalation point for assigned product and hardware issues. Setup and manage daily or bi-weekly calls with assigned product team members.
• Set expectations that all service tickets are assigned across all available team members and are owned with full accountability with minimal escalation to senior members, according to company policy and standards.
• Responsible for complex execution within support function for daily management of the assigned data support network product queue to ensure timely resolution per SLA requirements.
• Prepare and communicate timely schedules, staffing for standard hours and on-call assignments to set expectations for complete coverage of Tier II / Tier III tickets from 8AM ET - 5PM PT M-F. Remain available for escalation issues for assigned product after-hours.
• Create, track, and evaluate productivity goals and metrics, effectively addressing unfavorable variances within the team (i.e., open tickets, aging cases, NPS, CSAT, etc.).
• Maintain a world class Net Promoter Score (NPS) of 75 or higher, making recommendations to improve the quality, policy, and standards of customer service support. Continuously initiate efforts to develop a positive and engaging rapport with customers that builds trust as a long-term service provider.
• Define standard support policies, standards, guidelines, and best practices, leading by example and consistently holding team members accountable to the same.
• Consistently integrates Allbridge’s core values into their everyday habits by treating all customers, internal and external, professionally, honestly, and respectfully.
• Accepts ownership and accountability of position responsibilities and strives to deliver results for customers that establish high standards, credibility, and quality performance
• Other miscellaneous duties as assigned by management. 

Required Qualifications

• Bachelor’s degree from an accredited university (or international equivalent) in computer science, information technology, or network engineering. In lieu of degree, 10 years of technical support experience.
• 10+ years of experience in networking with experience in Ruckus, Aruba and Meraki
• Required to have a minimum of five years of relevant work experience supporting an enterprise level at a team lead level
• Must have demonstrated ability to troubleshoot all aspects of service delivery to include endpoint, device provisioning, LAN and WAN connectivity and associated protocols/services such as ARP, DHCP, FTP, CDP/LLDP, etc.
• Intermediate knowledge of data networks and voice applications are required. Must be dedicated and committed to timely and effective problem resolution.
• Essential to have an excellent working knowledge and application of the customer care team function, setting expectations to consistently deliver a high touch customer service experience, demonstrating excellent problem solving and leadership.
• Must have a demonstrated ability to collaborate internally to effectively report on and resolve customer cases in a timely manner, and effectively coordinate resources.
• Ability to consistently assume responsibility and ownership for work performed.
• Ability to provide technical support for co-workers, customers, and other vendors.
• Must be able to work independently and in a fast-paced environment.
• Handle multiple tasks concurrently through prioritization and accurate problem assessment in a potentially stressful environment.
• Must consistently demonstrate a high level of customer-service oriented with excellent interpersonal skills; able to respond promptly to client needs, follow through, and resolve issues in a pleasant and helpful manner.
• Operates daily with a high attention to detail, remains proactive, organized, reliable, and process-focused with ability to multi-task in a dynamic, and rapidly changing product environment work environment.
• Must be flexible, an outstanding communicator, and have established skills in accuracy, organization, and time management.
• Must be able to work effectively as a team member in a fast paced, and high-volume work environment, operating with a high level of detail and conscientiousness.
• Required to have demonstrated intermediate level PC skills with the ability to effectively operate within a Windows Operating System and Windows based programs such as Microsoft Excel, Word, Outlook, SharePoint, Teams, and Project.
• Must possess excellent written and verbal communication skills, as well as interpersonal skills with a customer service focus in the English .
• Ability to travel up to 10% based on customer needs.

Qualifications

• Strong preference to have knowledge of the hospitality, multifamily, and call center industry.

Workplace Benefits We Offer

In addition to earnings and other incentives Allbridge offers a comprehensive package of benefits, based on eligibility, typically for regular, full-time positions, some of which includes:

• Medical and Prescription options, Dental, Orthodontics and Vision Plans
• Rich HSA company-funded options and Flexible Spending accounts
• 100% Company paid premiums for Short Term
• Life and Accidental Death and Dismemberment insurance Plan options
• Supplemental Insurance Plan options
• 401(k) Profit-Sharing Retirement plan
• Flexible Paid Time Off after 60 days of employment
• Paid Holidays, per Employee Handbook
• Workplace culture supportive of and

Equal Opportunity Statement

Allbridge is an Equal Opportunity Employer. Allbridge does not discriminate on the basis of , , , , , , , non-disqualifying physical or mental , , veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Austin, Texas, United States; Raleigh, North Carolina, United States; Remote; Washington, District of Columbia, United States

Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network even the ones they dont own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues before they impact end-user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Ciscos leading Networking, Security, Collaboration, and Observability portfolios.

About The Role

We're all familiar with the technology, but have you ever wondered how the Internet actually works? At ThousandEyes, we spend every day working to help customers understand the gotchas of Internet-based service delivery: how to identify problems, how to resolve, and how to avoid them in the future. Our Customer Engineering team is tasked with empowering our customers with ThousandEyes to ease their performance monitoring pains.

If you enjoy variety in job responsibilities, this is the job for you. A day may involve helping a customer identify network loss in an undersea cable, diagnose the cause of a route leak impacting significant portions of internet traffic, scripting an approach to monitoring a website's login flow, spinning up a lab environment to reproduce a strange set of behaviors seen in a customer's environment, saving a company hours of bridge time during a significant outage impacting their infrastructure by finding the smoking-gun in a network outage, or simply helping someone understand the way that our applications work. The job is highly variable and requires both the ability to make data-driven decisions, and draw conclusions based on incomplete information. We're looking for out-of-the-box thinkers who can complement and extend the already formidable talents of our Customer Enablement organization.

As part of this role, you will also be responsible for maintaining services in a FedRAMP compliant environment, therefore, must be a U.S. Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.

What Youll Do

• Timely interaction with customers and internal teams requesting support via online-chat, email and phone
• Take ownership of technical issues, working with cross-functional teams to document problem definition, troubleshooting procedures, and resolution steps
• Take ownership of customer support forum and keep information current on best practices with ThousandEyes
• Active participation in 24x7 Support Coverage model
• Identify process & workflows ripe for improvement or automation

Qualifications

• A standout "customer first" attitude
• Bachelors degree in Computer Science or a related field, or equivalent working experience
• At least 5-7 years working in a customer-facing role
• Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/DEVNET/JNCP, etc.)
• Experience with Cloud/SaaS software products is highly desirable
• Familiar with core networking principles - TCP/IP, DNS, web technologies, proxies and VoIP
• Working knowledge of virtualization technology - containers, virtualBox, VMware, HyperV, Xen
• Working knowledge in security - authentication, permissions, SSO
• Knowledge of one computer language and programming (Java, Python, XML, RESTAPI) frameworks desirable
• Experience with the administration of Linux based Operations Systems a plus
• Experience in technical writing is a plus
• Ability to prioritize & complete tasks in a timely fashion
• Ability to communicate clearly and concisely to technical and non-technical users
• Proven troubleshooting and problem-solving skills

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

US COMPENSATION RANGE MESSAGE TO APPLICANTS

112,000 -- 149,900 USD

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Ciscos flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Ciscos Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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#J-18808-Ljbffr

Title: Network Support Specialist
Location: Charlotte, NC
Duration: Initial 6 months contract to hire
Compensation: $24.12/hr
Work Requirements: US Citizen, GC Holders or or Authorized to work in US

Our client seeks a Network Support Specialist.This position in their Digital Operations Organization will assist with remote network setups, configurations, and support while maintaining strict PCI standards for retail operations. The incumbent will interface with Compass' Cyber Security and Technology Deliver teams, Internet Service Providers, POS vendors, and business.

Responsibilities:

• Support will be provided via Phone Calls and via Portal
• Support delivery, configuration, and business of retail in-unit Internet connectivity and associated networked hardware within remote field operations, there maybe instances were the resource will be asked to go onsite and assist.
• Responsible for providing remote in-unit network support which may include troubleshooting and resolving issues related to WAN/LAN/ISP connectivity, enterprise and/or local wireless solutions, local firewall, and VPN configurations.
• Validate and support PCI Compliant Network designs in a variety of enterprise operations
• Assist with review, design, and troubleshooting, of network security configurations on remote in-unit network equipment supporting new and existing implementations.
• Work close with various internal in-unit support teams as well as 3 rd party vendors, and technicians to install business-class internet services and provide technical support to resolve a variety of network issues within operations
• Work closely with security, and operational implementation teams to assure security controls are implemented successfully, monitored, and in accordance with current security policies.
• Execute remediation and response mechanisms to address audit recommendations and observations
• Provide excellent customer service to our in-unit managers and customers both internal and external
• Participate in Support On-call rotation with team members to provide operational support after hours.

Qualifications:

• Experience with remote problem diagnosis, troubleshooting, and issue resolution of software and hardware configuration problems in a LAN/WAN environment.
• Networking experience, with extensive knowledge of TCP/IP, DNS,
• CCNA certification required; significant related experience may be considered in lieu of certification
• Must have a working knowledge of PCI DSS standards and design considerations for network connectivity in a retail environment
• Knowledge of VPN Technologies, Internet connectivity options, and other remote connectivity methods/tools.

• Working experience with Cisco network hardware required. Experience with Cloud Managed network systems such as Cisco-Meraki preferred.
• Ability to establish and maintain strong working rapport with users, vendors and network engineering staff in a dynamic team-oriented environment.
• Excellent verbal and written communication skills
• Track record and uncompromising commitment to providing excellent customer service and value to our business at all touchpoints

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• .and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at .

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities

#J-18808-Ljbffr

Title: Network Support Specialist
Location: Charlotte, NC
Duration: Initial 6 months contract to hire
Compensation: $24.12/hr
Work Requirements: US Citizen, GC Holders or or Authorized to work in US

Our client seeks a Network Support Specialist. This position in their Digital Operations Organization will assist with remote network setups, configurations, and support while maintaining strict PCI standards for retail operations. The incumbent will interface with Compass' Cyber Security and Technology Deliver teams, Internet Service Providers, POS vendors, and business.

Responsibilities:

• Support will be provided via Phone Calls and via Portal
• Support delivery, configuration, and business of retail in-unit Internet connectivity and associated networked hardware within remote field operations, there maybe instances were the resource will be asked to go onsite and assist.
• Responsible for providing remote in-unit network support which may include troubleshooting and resolving issues related to WAN/LAN/ISP connectivity, enterprise and/or local wireless solutions, local firewall, and VPN configurations.
• Validate and support PCI Compliant Network designs in a variety of enterprise operations
• Assist with review, design, and troubleshooting, of network security configurations on remote in-unit network equipment supporting new and existing implementations.
• Work close with various internal in-unit support teams as well as 3 rd party vendors, and technicians to install business-class internet services and provide technical support to resolve a variety of network issues within operations
• Work closely with security, and operational implementation teams to assure security controls are implemented successfully, monitored, and in accordance with current security policies.
• Execute remediation and response mechanisms to address audit recommendations and observations
• Provide excellent customer service to our in-unit managers and customers both internal and external
• Participate in Support On-call rotation with team members to provide operational support after hours.

Qualifications:

• Experience with remote problem diagnosis, troubleshooting, and issue resolution of software and hardware configuration problems in a LAN/WAN environment.
• Networking experience, with extensive knowledge of TCP/IP, DNS,
• CCNA certification required; significant related experience may be considered in lieu of certification
• Must have a working knowledge of PCI DSS standards and design considerations for network connectivity in a retail environment
• Knowledge of VPN Technologies, Internet connectivity options, and other remote connectivity methods/tools.

• Working experience with Cisco network hardware required. Experience with Cloud Managed network systems such as Cisco-Meraki preferred.
• Ability to establish and maintain strong working rapport with users, vendors and network engineering staff in a dynamic team-oriented environment.
• Excellent verbal and written communication skills
• Track record and uncompromising commitment to providing excellent customer service and value to our business at all touchpoints

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• .and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities

Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.

Position - Network Engineer/Support Lead
Location - Sophia, NC 27350
Duration: contract extendable

U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

We seek a highly skilled and experienced Senior Network Engineer / Support Lead to join our dynamic IT team. The ideal candidate will have a strong background in network engineering, Windows and Office 365 administration, and expertise in AS/400 or IBM systems.

Requirements:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as a Senior Network Engineer or in a similar leadership role.
• Strong proficiency in Windows and Office 365 administration.
• Extensive knowledge of networking protocols, technologies, and best practices.
• Experience with AS/400 or IBM systems is highly preferred.
• Leadership and team management skills with the ability to mentor and develop technical talent.
• Excellent problem-solving and analytical skills.
- documentation of As-Is Process
- coordinate tickets across multiple vendors and internal IT Teams
- AS 400 programming skills
• Effective communication and interpersonal skills.

Preferred Qualifications:
• Experience with network security appliances and protocols.
• UniFi (Ubiquiti) network switches

Technology & Systems
IBM operating systems , IBM hardware, IBM support, Windows Server, Planet press (upland), Versa Imaging (aka Files ), Proofpoint (email filtering), office 365, AppRiver, DOU, Datta Backup

Summary:

Meta is looking for a forward-thinking engineer with extensive technical expertise in telecommunications ILA deployment and operations, covering power systems, cooling infrastructure, automation, security, and operational compliance. This role is part of the Edge and Network Services (ENS) Operations organization, responsible for enhancing efficiency, reliability, and risk management in one of the world's largest-scale networks.In this position, you will lead initiatives focused on process optimization, automation, and data-driven decision-making to improve network infrastructure resilience and scalability. You will work on complex operational and reliability challenges, implementing technical and procedural solutions that have a global impact.The ideal candidate thrives in fast-paced operational environments, enjoys solving large-scale infrastructure challenges, and is passionate about driving innovation through automation and system optimization.

Required Skills:

Network Engineer, Operations and Support Responsibilities:

1. Incident Response: Drive work investigating complex technical and process issues on a global scale spanning multiple reliability, security, and continuity disciplines for infrastructure spanning thousands of locations during major incidents/site events on edge, caching, and network infrastructure. This will require you to work closely and effectively with a variety of cross functional teams, managed service providers, and third-party vendor partners

2. Operational Leadership: As an operations practitioner within the team you will be expected to drive improvement in everything we do. In this role you will indirectly manage the activities of a large contingent workforce responsible for delivering road-mapped projects and executing on recurring activities. You will drive standards across the network and ensure that we are fully compliant to those standards and policies

3. Escalation Management: Participate in the team's Tier 3 and 4 on-call rotation with the goal of routing issues as needed and understanding how processes or tooling might be improved, skills can be developed, or automation can be implemented to prevent the need to escalate similar issues in the future

4. Risk Management and Assurance: Work internally and with upstream partner teams to ensure design, build, and operations aligns to applicable reliability, security, privacy, regulatory policy, and business continuity drivers

5. Information and Data Assurance: ensure relevant operational process, procedure, and policy documentation is effectively managed and the data required to support operations is complete and accurate in systems

6. Automation: Be heavily involved in driving the team to analyze operational events in order to identify new automation opportunities and help us achieve our goal of all faults in the network being fully remediated by software. This will include helping others understand our requirements and drive their roadmaps, but may include directly implementing light weight solutions in code

7. Data Measurement: As an operations practitioner supporting our network, you will be expected to drive quality into the metrics we report to assist us in focusing on the areas that give us the best return on investment. This could include measurement and analysis of our escalation issues, fault/event trends, infrastructure capacity, and vendor performance failures

8. Travel: Domestic travel may be required up to 10%

Minimum Qualifications:

Minimum Qualifications:

1. Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta

2. Minimum of 5 years of experience in logical troubleshooting and physical repair within ILA deployment and critical infrastructure operations

3. Experience with OSP: Experience with construction practices, fiber performance specs, and enduring operations (fiber cuts)

Preferred Qualifications:

Preferred Qualifications:

1. Experience with industry standards and regulatory compliance including Telcordia GR-1275, IEEE, NEC, NERC CIP, and other infrastructure-related best practices.

2. Familiarity with automation and monitoring tools such as BMS , NMS, and remote telemetry solutions for proactive infrastructure management.

Public Compensation:

$50.48/hour to $156,000/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at

**Summary:**
Meta is looking for a forward-thinking engineer with extensive technical expertise in telecommunications ILA deployment and operations, covering power systems, cooling infrastructure, automation, security, and operational compliance. This role is part of the Edge and Network Services (ENS) Operations organization, responsible for enhancing efficiency, reliability, and risk management in one of the world's largest-scale networks.In this position, you will lead initiatives focused on process optimization, automation, and data-driven decision-making to improve network infrastructure resilience and scalability. You will work on complex operational and reliability challenges, implementing technical and procedural solutions that have a global impact.The ideal candidate thrives in fast-paced operational environments, enjoys solving large-scale infrastructure challenges, and is passionate about driving innovation through automation and system optimization.
**Required Skills:**
Network Engineer, Operations and Support Responsibilities:
1. Incident Response: Drive work investigating complex technical and process issues on a global scale spanning multiple reliability, security, and continuity disciplines for infrastructure spanning thousands of locations during major incidents/site events on edge, caching, and network infrastructure. This will require you to work closely and effectively with a variety of cross functional teams, managed service providers, and third-party vendor partners
2. Operational Leadership: As an operations practitioner within the team you will be expected to drive improvement in everything we do. In this role you will indirectly manage the activities of a large contingent workforce responsible for delivering road-mapped projects and executing on recurring activities. You will drive standards across the network and ensure that we are fully compliant to those standards and policies
3. Escalation Management: Participate in the team's Tier 3 and 4 on-call rotation with the goal of routing issues as needed and understanding how processes or tooling might be improved, skills can be developed, or automation can be implemented to prevent the need to escalate similar issues in the future
4. Risk Management and Assurance: Work internally and with upstream partner teams to ensure design, build, and operations aligns to applicable reliability, security, privacy, regulatory policy, and business continuity drivers
5. Information and Data Assurance: ensure relevant operational process, procedure, and policy documentation is effectively managed and the data required to support operations is complete and accurate in systems
6. Automation: Be heavily involved in driving the team to analyze operational events in order to identify new automation opportunities and help us achieve our goal of all faults in the network being fully remediated by software. This will include helping others understand our requirements and drive their roadmaps, but may include directly implementing light weight solutions in code
7. Data Measurement: As an operations practitioner supporting our network, you will be expected to drive quality into the metrics we report to assist us in focusing on the areas that give us the best return on investment. This could include measurement and analysis of our escalation issues, fault/event trends, infrastructure capacity, and vendor performance failures
8. Travel: Domestic travel may be required up to 10%
**Minimum Qualifications:**
Minimum Qualifications:
9. Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta
10. Minimum of 5 years of experience in logical troubleshooting and physical repair within ILA deployment and critical infrastructure operations
11. Experience with OSP: Experience with construction practices, fiber performance specs, and enduring operations (fiber cuts)
**Preferred Qualifications:**
Preferred Qualifications:
12. Experience with industry standards and regulatory compliance including Telcordia GR-1275, IEEE, NEC, NERC CIP, and other infrastructure-related best practices.
13. Familiarity with automation and monitoring tools such as BMS , NMS, and remote telemetry solutions for proactive infrastructure management.
**Public Compensation:**
$50.48/hour to $156,000/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at