634 Operations jobs in Brooklyn
Manager, Process Improvement
Posted 8 days ago
Job Viewed
Job Description
The Manager, Process Improvement will work closely with our clients to ensure the configuration and deployment of Med-Metrix's workflow tools and that setup is accurate and optimal, both at time of implementation and through ongoing support. The Manager, Process Improvement will manage the status of work plan activities and operational and financial performance goals and benchmarks.
Duties and Responsibilities
- Manage the assessment, design, testing, and deployment activities for the implementation of Workflow products
- Manage the documentation of existing workflow processes, perform "as is" assessments and develop "to be" process flows
- Develop and manage Workflow Design Documentation detailing application configuration logic for the Technical Team to ensure that all aspects of process and data flow have been addressed
- Manage communication with the Executive Team with regard to priorities and timelines for product delivery
- Test and diagnose escalated application configuration issues and ensure systems are programmed to match processes outlined during design phase and meet operational requirements
- Identify operational processes that are potential improvement opportunities and communicate those with clients through constructive and data driven communication
- Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Qualifications
- A Bachelor's Degree or equivalent work experience
- 5 Years Revenue Cycle Application System Configuration experience
- Excellent understanding of Revenue Cycle Processes and data flow from Patient Access through Patient Accounting
- Experience in a supervisory capacity
- Strong analytical skills, including the ability to troubleshoot, understand and summarize key issues
- High Proficiency with MS Office, particularly Excel and Visio
- Strong communication skills/oral and written
- excellent organizational and quantitative skills
- Independent and self-motivated with the ability to also work well in a rapidly changing environment
- Energetic with strong desire to learn
Working Conditions
- Occasional travel to client sites is required
- Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
- Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
- Work Environment: The noise level in the work environment is usually minimal.
Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.
Process Improvement Consultant
Posted 7 days ago
Job Viewed
Job Description
Job DescriptionJob DescriptionProcess Improvement Consultant
Role & Responsibilities Overview:
Analyze and optimize the end-to-end workflow of the Pricing Predictive Analytics team, focusing on operational effectiveness rather than technical modeling.
Map the full operational lifecycle from model development to regulatory filing to objection handling to identify inefficiencies and propose targeted improvements.
Implement and manage an Azure DevOps board to support backlog grooming, sprint planning, capacity tracking, and display live KPIs for real-time visibility.
Design and roll out a standardized task taxonomy and template set to improve repeatability and reduce variability across filings and objections.
Define and document a scalable staffing model based on two operational scenarios:
o Scenario 1: Steady State One individual (Persona A) owns both modeling and filing/objection work.
o Scenario 2: Capacity Constraint Responsibilities split between:
Persona B: Modeler / LOB Strategy Lead
Persona C: Filing & Objections Support
Develop role charters, RACI matrices, and onboarding playbooks specifically for Persona C, ensuring clear expectations and workflows.
Evaluate the feasibility of a centralized vs. LOB-specific deployment model for filing support resources (Persona C).
Define what deliverables should be expected from Persona A/B to enable efficient downstream work by Persona C.
Deliver a forecasting tool leveraging historical throughput to predict filing volumes and team capacity needs across upcoming quarters and fiscal years.
Produce a comprehensive operational process playbook documenting best practices, role responsibilities, tools, and governance.
Candidate Profile:
Bachekors or Master's degree in economics, mathematics, computer
science/engineering, operations research or related analytics areas
Based out of India
4+ years proven experience in project and process management within P&C insurance, preferably in pricing or regulatory filing operations.
Deep understanding of operational workflows and team structures supporting predictive modeling and filing teams.
Demonstrated ability to work with technical and non-technical stakeholders to build scalable, repeatable, and agile processes.
Capable of thinking strategically while delivering detailed execution plans.
Strong communication skills with ability to translate complex operational flows into clear visuals, documentation, and dashboards.
Flexible and collaborative working style with significant overlap with EST time zone hours.
Technical skills:
Agile Project Management: Hands-on experience implementing Agile or Scrum frameworks using Azure DevOps or similar platforms.
Workflow Mapping & Optimization: Expertise in identifying bottlenecks, improving throughput, and standardizing task execution.
Capacity Planning: Ability to define staffing models, track team velocity, and forecast future workload demand.
Metrics & KPI Dashboards: Skilled in building and interpreting live operational dashboards that track performance and drive accountability.
Documentation: Strong capabilities in drafting role charters, RACI charts, onboarding manuals, and process playbooks.
Familiarity with insurance pricing operations, filing cycles, and objection handling workflows ().
This is a remote position.
Manager, Process Improvement
Posted 7 days ago
Job Viewed
Job Description
The Manager, Process Improvement will work closely with our clients to ensure the configuration and deployment of Med-Metrix's workflow tools and that setup is accurate and optimal, both at time of implementation and through ongoing support. The Manager, Process Improvement will manage the status of work plan activities and operational and financial performance goals and benchmarks.
Duties and Responsibilities
- Manage the assessment, design, testing, and deployment activities for the implementation of Workflow products
- Manage the documentation of existing workflow processes, perform "as is" assessments and develop "to be" process flows
- Develop and manage Workflow Design Documentation detailing application configuration logic for the Technical Team to ensure that all aspects of process and data flow have been addressed
- Manage communication with the Executive Team with regard to priorities and timelines for product delivery
- Test and diagnose escalated application configuration issues and ensure systems are programmed to match processes outlined during design phase and meet operational requirements
- Identify operational processes that are potential improvement opportunities and communicate those with clients through constructive and data driven communication
- Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
- A Bachelor's Degree or equivalent work experience
- 5 Years Revenue Cycle Application System Configuration experience
- Excellent understanding of Revenue Cycle Processes and data flow from Patient Access through Patient Accounting
- Experience in a supervisory capacity
- Strong analytical skills, including the ability to troubleshoot, understand and summarize key issues
- High Proficiency with MS Office, particularly Excel and Visio
- Strong communication skills/oral and written
- excellent organizational and quantitative skills
- Independent and self-motivated with the ability to also work well in a rapidly changing environment
- Energetic with strong desire to learn
- Occasional travel to client sites is required
- Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
- Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
- Work Environment: The noise level in the work environment is usually minimal.
Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.
Director, Business Process Improvement

Posted today
Job Viewed
Job Description
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Business Process Improvement
Mastercard Services, the professional services arm of Mastercard Worldwide, provides payment-focused consulting, marketing, platforms, information, loyalty and risk management services to financial institutions, retailers, and governments worldwide. The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.
As part of the Insights & Enablement team, the successful candidate will drive world-class operations at the core of all product development, delivery, and support. They will support the development of a comprehensive operations strategy with a focus towards achieving operational scale for future growth by improving quality and efficiency across Services.
ROLE
- Manage the overall coordination, status reporting, financials, schedules, and stability of project-oriented work efforts, ensure that project goals and objectives are met within agreed upon time, scope and resource requirements
- Develop detailed project plans and manages all implementation processes within budget constraints
- Take a lead position in complex initiatives of strategic importance (e.g., cross functional/ cross geographies)
- Develop compliance methodologies, including the creation of project metrics and charters, and risk mitigation and communication strategies. Establishes function metrics for measuring and tracking customer satisfaction
- Act as trusted business partner and project management advisor for project managers, consulting on escalations and advising on methodologies
- Ensure project objectives are met within agreed upon time, scope, and resources required
- Communicate project updates to key stakeholders including senior leadership
- Create KPI's to measure project success
- Consult on new products, processes, or standards that support the business
- Lead change planning and execution across several initiatives within D & S
- Identify what is changing and communicate the "what's in if me"
- Conduct change impact assessments, build change plan, highlight gaps, manage change needs
- Build a support model to address gaps, monitor progress, and track SLA's
- Manage communications, provide updates, and conduct readiness assessments
- Prepare training needs analysis, define business readiness criteria, gain readiness signoffs, manage cut overs, and go live plans
- Create communication and messaging to internal & external stakeholders
- Partner with project manager to deliver the initiative
- Think innovatively, challenge status quo, reinforce change, advocate for change
- Identify changes & key processes, manage changes, and communicate as needed
ALL ABOUT YOU
- A PMP and/or a change management certification preferred
- A Bachelor's Degree in Business, Finance, or related discipline. Master's Degree preferred.
- Business relationship leader responsible for overall relationship and deliverables across all projects
- Experience determining key business opportunities to lead technology projects
- Experience driving large scale strategic transformations through program and change management
- Experience in leading large global projects including selecting talent and planning/allocating resources across multiple geographies and functions
- Experience forecasting needs, developing strategy, and setting goals for a function
- Extensive experience motivating team members and coaching them through career milestones and progression
- Extensive experience delivering presentations that require critical decision making from senior leadership and have significant change management implications
- Has experience leading global projects and programs across multiple geographies and functions
- Business relationship leader responsible for overall relationship and deliverables across all projects
- Experience working in cross-functional and large projects
- Adherence to forecast budgets, developing strategy and setting goals for a business function
- Demonstrated success building relationships and delivering results on key strategic initiatives
- Experience delivering presentations and engaging with senior leadership
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
**Pay Ranges**
O'Fallon, Missouri: $128,000 - $98,000 USD
Miami, Florida: 128,000 - 198,000 USD
Purchase, New York: 147,000 - 228,000 USD
Senior Process Improvement Engineer
Posted 4 days ago
Job Viewed
Job Description
- Performs moderate to complex analyses of business goals, objectives and needs within the general business environment
- Identifies potential risks & issues relating to the delivery of projects and manage a resolution process in a timely manner
- Leads cross-functional projects to drive improvement in process metrics, targeted financial benefits, and achieve company goals
- Works with business functions to develop and implement data gathering techniques to identify and rank opportunities for continuous improvement
- Leads major projects and assists other project leaders to drive improvement in process metrics, targeted financial benefits, and achieve company goals
- Works in coordination with leadership to analyze, monitor and assess critical activities affecting policy, organizational guidance, and developmental processes
- Assist with data analysis, conclusions and presentations related to project completion and findings
- Provides project leadership
- Monitors and analyzes the effectiveness of Lean Six Sigma project work vs goals and objectives, and corporate expectations, and take appropriate action to improve performance as indicated
- Mentor and coach Green Belts, SMEs, and team members.
- Support Black Belts and Green Belts in the certification process
- Provides training in Lean and Six Sigma concepts.
• Black Belt Certification required
• 10-15+ Years of Experience - Portfolio of past work preferred
• 25% Travel
• Strong analytic aptitude required. Must be able to assess and address moderate complex business problems and develop and implement solutions to meet business unit and corporate function goals.
• Highly motivated with the ability to work in a fast paced, dynamic environment. Able to work in a collaborative fashion and independently. Collaborate with senior stakeholders and own and drive improvement results.
• Must have prior experience working with ERP platform (SAP/Oracle) especially in the finance and procurement domain to drive continuous improvement for the functions
• Lead and drive LSS process improvement initiatives within the financial processes to enhance efficiency and effectiveness. Analyze current financial processes identify areas for improvement, and implement solutions to streamline operations.
• Strong knowledge of the record to report domain, including accounts payables, accounts receivables, general ledger accounting, and payroll.
• Must be able to identify AI use cases for the corporate function area and work with techno functional teams to automate and streamline solutions using AI.
#LI-EA1
#LI-Remote
About Us
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.
At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.
For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.
We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.
Verisk Businesses
Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision
Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences
Property Estimating Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient
Extreme Event Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.
Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance
Marketing Solutions - delivers data and insights to improve the reach, timing,relevance, and compliance of every consumer engagement
Life Insurance Solutions - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.
Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger
Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.
Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Verisk Employee Privacy Notice
Business Operations Specialist
Posted 2 days ago
Job Viewed
Job Description
Achieve Test Prep's mission is to make higher education more accessible and affordable for working adults. Achieve offers live, online instruction, 1-on-1 tutoring and mentoring, and flexible course schedules that empower non-traditional college students to test out of college credits and earn higher level professional licenses.
Job Summary:
We are seeking a highly motivated and detail-oriented Business Operations Specialist to join our team. The ideal candidate will be responsible for analyzing and improving our business processes, ensuring operational efficiency, and developing innovative solutions to enhance overall performance. This role requires a strategic thinker with strong problem-solving skills and the ability to manage multiple projects simultaneously. The best suited candidate will be a natural coordinator with a strong focus on big-picture objectives and the ability to identify gaps and propose solutions in a clear, effective and logical manner.
NOTICE: It is essential to attempt the pre-screeners provided during the application process. Applications lacking completed pre-screeners will not be taken into consideration for this position.
- Analyze current business operations and processes to identify inefficiencies and areas for improvement.
- Develop and implement strategies to optimize workflows and enhance productivity.
- Collaborate with various departments to streamline processes and eliminate redundancies.
- Lead and manage projects aimed at improving business operations and achieving organizational goals.
- Identify opportunities for innovation and propose creative solutions to operational challenges.
- Assist in the development and implementation of operational policies and procedures.
- Continuously monitor and evaluate the effectiveness of operational processes.
- Implement performance metrics and conduct regular reviews to ensure ongoing improvement and alignment with business goals.
- Effectively communicate and present solutions to senior management.
- Effectively share feedback and drive processes at various levels within the company.
- Facilitate good communication between and provide leadership for teams working on a project.
**Desired Skills & Experience:**
- Bachelor's degree in Business Administration, Operations Management or related field will be an advantage
- Experience in business operations, process improvement, or project management.
- Must be highly detail-oriented and a problem-solver
- Must be highly adaptable and comfortable with a fast-paced environment
- Skilled in collecting and analyzing data and information, drawing logical conclusions, and summarizing in a clear, concise manner
- Ability to develop and maintain productive working relationships with organization management and staff
- Advanced with Google workplace apps -- particularly Google Docs and Google Sheets (or MS Office Suite expertise) and generally technologically savvy
- Self-sufficient with the ability to work productively with minimal supervision.
- Experience working in a start-up environment will be advantageous.
Type: Full-Time
Schedule: Flexible schedule with a minimum 5 hour overlap during the 9am - 5pm EST workday
Remote: 100% Online
NOTICE: It is essential to attempt the pre-screeners provided during the application process. Applications lacking completed pre-screeners will not be taken into consideration for this position.
#J-18808-LjbffrBusiness Operations Specialist
Posted 7 days ago
Job Viewed
Job Description
Job Title: Business Operations Specialist
Location: Englewood Cliffs, New Jersey
Pay Range: $32-$35
Job Description:
Top 3 Skills:
- Project Management
- Expertise on Power Point & Excel
- Strategic and Analytic thinking
The main function of a business operations specialist is to maintain vendor relationships, acting as a business analyst for non-IT projects or filling organizational roles above an administrative level, but below a management level. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics and budget. The business operations specialist usually reports to a project manager or director.
Job Responsibilities:
- Establish and maintain communication services across business units or from the project team to the organization.
- Maintain the storage and retrieval of all project communications data and business metrics.
- Review contracts, cost proposals and contract supplements.
- Set up project and work breakdown structures.
- Establish and document business processes.
- Track project budgets and expenditures, monitor transaction controls and costs against budgets.
- Predict potential budget overruns and offer solutions.
- Verbal and written communication skills, attention to detail, customer service and interpersonal skills.
- Ability to work independently and manage ones time.
- Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
- Ability to apply accounting and mathematical principles to work as needed.
- Ability to analyze business trends and project future revenues and expenses.
- Previous experience with computer applications, such as Microsoft Word and Excel; Enterprise Application experience a plus.
- Bachelor's degree or above in business management, economics, finance, accounting or relevant field required.
- 2-4 years experience required.
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
Be The First To Know
About the latest Operations Jobs in Brooklyn !
lead Operations
Posted 3 days ago
Job Viewed
Job Description
What This Position Is All About:
Primary Job Functions:
- Support the selling and service processes; providing direction to team in achieving sales goals and execution of company initiatives
- Provide feedback to the store's management team on associate performance and concerns
- Support training of associates on processes, standards, tasks, and product knowledge
- Be responsible for store opening and closing functions and the daily operational functions of the store
- Overseeing the operational store reporting
Your Life and Career at Saks OFF 5TH:
- Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
- Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
- A culture that promotes a flexible work environment
- Benefits package for all eligible full-time employees (including medical, dental and vision)
- An amazing employee discount and other exciting perks
Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Operations Manager
Posted 3 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Residence Inn by Marriott Newark Elizabeth/Liberty Intl Arpt, 83 International Blvd, Elizabeth, New Jersey, United States, 07201 VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
+ Bonus Eligible
Supports the successful execution of all operations in the hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
**CORE WORK ACTIVITIES**
**Supporting Operations Team**
- Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
- Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.
- Assists in ensuring that the team has the capabilities to meet expectations.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.
**Supporting Property Operations Function(s)**
- Follows property specific second effort and recovery plan.
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Takes proactive approaches when dealing with employee concerns.
- Extends professionalism and courtesy to employees at all times.
- Communicates/updates all goals and results with employees.
- Meets semiannually with staff on a one-to-one basis.
- Assists/teaches the team scheduling against guest and hours/occupied room goals.
- Performs hourly job functions as needed.
**Managing and Monitoring Activities that Affect the Guest Experience**
- Provides excellent customer service by being readily available/approachable for all guests.
- Takes proactive approaches when dealing with guest concerns.
- Extends professionalism and courtesy to guests at all times.
- Responds timely to customer service department request.
- Ensures all team members meet or exceed all hospitality requirements.
**Assisting in Managing Profitability**
- Assists in performing required annual Quality audit with GM & RD.
- Ensures a viable key control program is in place.
- Understands financial statements, sales and activity reports, and other performance data.
**Conducting Human Resources Activities**
- Interviews and assists in making hiring decisions.
- Receives hiring recommendations from team supervisors.
- Ensures orientations for new team members are thorough and completed in a timely fashion.
The hourly pay range for this position is $27.50 to $34.62. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
lead Operations
Posted 4 days ago
Job Viewed
Job Description
What This Position Is All About:
Primary Job Functions:
* Support the selling and service processes; providing direction to team in achieving sales goals and execution of company initiatives
* Provide feedback to the store's management team on associate performance and concerns
* Support training of associates on processes, standards, tasks, and product knowledge
* Be responsible for store opening and closing functions and the daily operational functions of the store
* Overseeing the operational store reporting
Your Life and Career at Saks OFF 5TH:
* Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
* Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
* A culture that promotes a flexible work environment
* Benefits package for all eligible full-time employees (including medical, dental and vision)
* An amazing employee discount and other exciting perks
Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.