64 Patient Care jobs in Orlando

InnovaCare Health is a dynamic physician lead healthcare provider pioneering change in value-based healthcare. We operate 40+ clinics with 1,100+ employees who share the mission, vision, and values that drive success in each of the communities we touch. Our goal isn't just healthcare; it's about promoting work-life balance and supporting the personal and professional goals of each employee to help them lead their best lives.

We are an organization strengthened by our diversity and inclusion. We strive to make an impact in the community through public health education, outreach, and our philanthropic endeavors that span beyond the doors of our facilities.

As we continue to grow, we want employees, like you, who value improving the lives of those they care for each day. #WeAreInnovaCare

The Patient Care Advocate serves as a crucial liaison between patients, the community, and healthcare professionals to facilitate access to care and promote patient retention, ensuring the best possible experience. Building strong relationships with the community, insurance providers, healthcare professionals, and other stakeholders that impact patients' healthcare needs is essential to their role.

Patient Care Advocates also help patients access financial, social, and community support while coordinating with healthcare providers, insurance companies, and case managers. Their primary responsibilities include guiding patientsand their loved onesthrough the healthcare system by communicating with doctors, managing insurance matters, scheduling appointments, addressing inquiries or complaints, and organizing activities at Wellness Centers to enhance patient retention, education, access, community engagement, and social integration.

• Onboard new patients, introduce the clinic team (VIP Tour), facilitate a welcoming environment, and provide the necessary information about services offered in the company and in the Wellness Center.
• Facilitate first appointment scheduling.
• Work closely with the Clinic Administrator to welcome the new patients on the first visit.
• Promote Wellness Events
• Guide patients in navigating the healthcare system.
• Assist patients in removing social and medical barriers.
• Maintain marketing-related item inventory for offices.
• Help patients understand their insurance coverage.
• Share information about Medicare, Medicare Advantage, Insurance benefits, and any service differentiator of InnovaCare Health
• Support patients during care around the basics of Medicare and insurance as well as the benefits of Innovacare with their insurance plan
• Support reputation and to promote patient participation in the company initiatives.
• Support Patient Experience initiatives by performing outbound calls, answering patients' questions, posting activities on social media following the Marketing guidelines, and others.
• Documenting patient complaints and taking necessary steps to resolve them.
• Plan, coordinates, and tracks attendance of Wellness Center activities.
• Lead and find resources in the community or internally for activities in the Wellness Center
• Provide outreach and education to individual patients and groups in different settings and with distinct cultural and ethnic competencies, linguistic or barriers.
• Facilitate activities to encourage patients in their self-care and promote behavioral changes.
• Support retention strategies, performing survey campaigns to disenrolled patients to capture their feedback and provide service recovery as needed.
• Support the management team in data collection, timely data entry, reporting, development, and evaluation of programs,
• Assist with patient experience monthly patient experience and retention performance outcomes.
• Support organizational efforts to drive patient experience and loyalty to ensure organizational alignment.
• Support community engagement activities as needed.
• Support membership growth with established tactics such as "Refer a Friend."
• Responsibilities can vary depending on market needs.

High School graduate with three years of experience where the primary responsibility was in any one of the following categories: health care, economic services, counseling, sales, medical billing, or processing insurance claims.

Clinical experience a plus.

Valid Driver's License and has reliable/accessible transportation.

Bilingual Spanish/English a plus.

Strong organizational skills

Experience working in the healthcare system.

Strong listening and communication skills.

Solid knowledge of the complexities of the healthcare system.

Ability to offer emotional support and sympathy.

Be Compassioned with patient.

Be highly empathetic and passionate about the well-being of patients. Must exemplify a professional demeanor.

Must be culturally sensitive to all racial/ethnic groups.

Adheres to ethical and legal standards of practice.

Maintain confidentiality regarding patients and families by professional and departmental standards.

Ability to communicate effectively verbally and in writing.

Ability to establish and maintain effective working relationships with supervisors and peers.

Must be a self-starter.

Ability to work independently of constant supervision.

Ability to prepare and maintain detailed records and notes.

Be computer proficient.

Must be able to prioritize work and be flexible to changes to any processes or work assignments.

Ability to lift upwards of 25 pounds.

Ability to stand or sit for extended periods.

Ability to receive and comprehend instructions verbally and in writing.

Ability to use logical reasoning for simple and complex problem-solving.

Ability to discriminate shades of color when reading a dipstick.

• Perform EKGs and Blood Glucose monitoring, if applicable with the supervision of the RN.
• Ensures the anesthesia provider prior meets with the patient prior to being taken to the O.R.
• Regularly check patients' blood pressure, heart rate, and pulse. Monitoring vital signs helps assess patients' overall health and detect any changes and report to the RN.
• May assist registered nurses (RNs) by monitoring patients and providing basic care.
• Help patients with basic activities such as changing clothes and using the restroom.
• Assist in turning, repositioning, and transferring patients between beds, wheelchairs, and seats.
• Strong communication skills with patients, families, teammates, physicians, and other members of the healthcare team.
• Participates in the orientation and training of new Patient Care Technicians.
• Demonstrates appropriate knowledge and competence in skills identified for the position.
• Promotes physical comfort, emotional support, and safety for patients and their families.
• Respects the patient's right to privacy, dignity, and confidentiality.
• Maintains, stocks, and replenishes supplies for both pre-operative and PACU departments. Notifies appropriate staff to order supplies as needed.
• Operates, cleans, and cares for equipment according to procedure.

• Maintains a neat and organized environment that promotes safety.
• Maintains attendance according to facility guidelines and policies.
• Provides notification for unscheduled absences or tardiness per departmental procedures and requests time off according to the established procedure.
• Attends unit-based staff meetings and reviews minutes for any meetings missed.
• Strives to be professional, courteous, helpful, and cooperative, interacting with all patients, families, visitors, and employees in a mature, positive manner.
• Follows Infection Prevention and Control guidelines. Notify Clinical Manager of any suspicion of a possible cross contamination.
• Complies with OSHA and Joint Commission standards, HIPAA regulations, and all facility policies and procedures.
• Performs all other duties as assigned by the manager.

• High School Diploma or GED required.
• Maintains professional competency through appropriate continuing education.

• Basic Life Support (BLS)

• Two (2) plus years of experience Multi-Specialty Ambulatory Surgery Center or Outpatient facility, preferred.
• Building strong relationships with Physicians.
• Strong written and verbal communication skills.

Posting Date

DaVita is seeking a Patient Care Technician who is looking to give life in an outpatient dialysis center. You can make an exceptional difference in the lives of our patients and their families dealing with end-stage renal failure or chronic kidney disease. Do you desire to deliver care in an empathetic, compassionate way - the way you'd want your own care to be?

If you haven't considered Nephrology before, read on as we think that you should.

Joining DaVita as Patient Care Technician (PCT) is an exciting opportunity to jump start your career in the health care industry! With paid, extensive training, you will gain the skills needed to care for our patients and build a network of other health care professionals across the geography where you live. Once you have successfully completed training, you will join a holistic team of care professionals - including nurses, dietitian, social workers, and other experienced PCTs - to care for our patients. It's not a job, it's giving life and a career based on passion and purpose.

DaVita - which is Italian for "giving life" - is working to provide quality service to patients, partners, and teammates. Our mission is to be the Provider, Partner, and Employer of Choice.

Our PCTs also find DaVita professionally fulfilling. To help advance your career, we offer clear paths to higher levels of responsibility and compensation through our Clinical Ladders program. Through DaVita's Bridge to your Dreams program, teammates who have been in their role for six consecutive months and in good standing, are eligible to receive tuition assistance up front to pursue their dream of becoming a DaVita RN and getting their Associates Degree in Nursing. We also have dedicated training to become a Facility Administrator, and training to become a Regional Operations Director. Your success is driven by your performance and desire.

Some details about this position:

• No Dialysis experience is required.

• Training may take place in a facility or a training clinic other than your assigned home clinic

• Potential to float to various clinics during and after your training

• You must have a flexible schedule and be able to work mornings, evenings, weekends, and holidays

What you can expect:

• Direct Patient Care. Spend the majority of your day in direct one-on-one patient care to provide safe, comfortable and hygienic dialysis treatment.

• Our PCTs care for multiple patients.

• Technician Duties. To monitor patients before, during and after dialysis treatment including measuring and recording stats, patient observations, and hemodialysis machine setup. Please note you will have exposure to blood and needles.

• Building long-term relationships with your patients who are suffering from end stage renal disease and are receiving treatment on average 3 times/week. You will also be responsible for educating patients on Kidney Dialysis related topics.

• Team. Cross functional team of clinicians including technicians, nurses, dietitians, social workers and leadership. PCTs work under the supervision of a RN.

What we'll provide:

DaVita Rewards package connects teammates to what matters most including:

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

• Support for you and your family: family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave, pet insurance, and more

• Paid training

Requirements:

• Desire to enter the health care field to care for other people in need

• High school diploma or equivalent

• Must be comfortable working around blood and needles

• Must be comfortable mixing acid or bicarb

• Physical and mental ability to work long hours (some shifts are 12+ hours) on your feet so wear comfortable shoes! Our work ends when it's safe for our patients.

• Willingness to train and work across multiple clinics within the territory as needed.

• Health care experience a plus including: BONENT Certified, Certified Hemodialysis Technician (CHT), Certified Nursing Assistant (CNA), Certified Medical Assistant (CMA), or Phlebotomy certification.

DaVita is a clinical leader! We have the highest percentage of facilities meeting or exceeding CMS's standards in the government's two key performance programs. We expect our teammates to commit to improving patient health through clinical goal setting and quality improvement initiatives.

Ready to make a difference in the lives of patients? Take the first step and apply now.

#LI-TM3

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Summary: The role of the Patient Care Coordinator is to collaborate with clients by assessing, facilitating, planning, and advocating for health needs on an individual basis. Successful outcomes cannot be achieved without specialized skills and knowledge applied throughout the process. These skills include, but are not limited to, positive relationship building, effective written/verbal communication, ability to affect change, perform critical analysis, plan and organize effectively and promote client/family autonomy. It is crucial for the Service Coordinator to have knowledge of funding resources, services and clinical standards and outcomes.

Responsibilities:

• Maintain ongoing tracking and appropriate documentation on referrals to promote Team awareness and ensure patient safety.
• Ensure complete and accurate registration, including patient demographic and current insurance information.
• Assemble information concerning patient's clinical background and referral needs.
• Per referral guidelines, provide appropriate clinical information to specialist.
• Contact review organizations and insurance companies to ensure prior approval requirements are met.
• Present necessary medical information such as history, diagnosis and prognosis.
• Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians.
• Review details and expectations about the referral with patients.
• Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance).
• Be the system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns.
• May assume advocate role on the patient's behalf with the carrier to ensure approval of the necessary supplies/services for the patient in a timely fashion.
• Identify and utilize cultural and community resources.
• Establish and maintain relationships with identified service providers.
• Ensure that referrals are addressed in a timely manner.
• Remind patients of scheduled appointments via mail or phone.
• Ensure that patient's primary care chart is up to date with information on specialist consults, hospitalizations, ER visits and community organization related to their health.

Skills and Specifications:

• High school diploma, sometimes combined with medical assistant certification
• Strong customer service focus
• Effective verbal and written communication skills
• Teamwork orientation
• Organized and able to manage competing priorities
• Good judgment
• Resourcefulness in problem solving
• Able to take and follow through with delegated tasks and accountability
• Bilingual skills preferred (English/Spanish)

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Summary

To effectively manage and delegate your Front Office team's roles and responsibilities, maintain an efficient and effective flow of the Front Office. Ensuring that our patients receive outstanding services.

Reporting Positions

-VP of Operations

Job Responsibilities

Ensure that the Front Office are meeting the needs of our current patients' in a timely manner. Oversee that the Front Office recognizes and capitalizes on sales opportunities through various mediums (walk-ins, customer referrals, telephone inquiries, patient retention practices, etc.) Conduct effective training on protocols for telephone follow up to reschedule "no shows" and cancellations according to company policies. Maintain a high level of professionalism when completing the duties and responsibilities of the Patient Care Coordinator Trainer. Manage and train all new Patient Care Coordinators to continually improve performance and skill level. Recognize achievements and give team member performance appraisals. Ensure that all Patient Care Coordinators are aware of any training they must receive to increase their rank a monitor performance of these duties for promotions. Train all team members to provide world-class customer service to all patients and families. Work to resolve conflict among team members. Take necessary disciplinary measures with directions of the Practice Administrator and Human Resources.

Tactical Work Responsibilities

Assist with issues involving the medical office during office hours and outside of office hours via onsite visit and phone. Assist Office Manager with performance evaluations. Ensure that all Patient Care Coordinators are maintaining well organized appointment schedule to optimize patient flow and revenue opportunities Participate in daily pre-shift huddles for the office visit in daily schedule. Make eye contact and greet every patient by name with a smile. Ensure Patient Coordinators are up to date with insurance eligibilities and appointment confirmations Help Patient Coordinators troubleshoot and clarify insurance eligibility issues and PCP changes made if needed

Ensure Patient Coordinator coverage during lunch rotation, shortage and/or vacation. Make daily bank deposit in the absence of the Office Manager Ensure that all close out and balance the day protocols and procedures are followed. Ensure patient copays/deductibles and past due balances are being collected by conducting an audit for each office. Maintain and comply with company metric expectations Ensure Patient Coordinators have addressed all Jelly Beans on a daily basis and identify any issues. Understands and follows the Code of Conduct and HIPPA guidelines. All other duties assigned

Requirements:

Must be able to perform each essential duty satisfactorily Proven leadership ability and experience High School Diploma or equivalent required Some college coursework preferred Experience in an environment with an emphasis on sales, customer interaction, and having to work with multiple tasks is required Past experience working with senior population is an asset Excellent oral and written communication skills Ability to establish and maintain a professional rapport with patients and co-workers Computer/Keyboard skill Proficient with MS Windows, Office and EMR Ability to be flexible in work responsibilities Ability to function in a multi-tasking environment Ability to work in a fast-paced environment Strong oral and written communication skills

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It's fun to work in a company where people truly believe in what they're doing!

We're committed to bringing passion and customer focus to the business.

The role of the Service Coordinator is to collaborate with clients by assessing, facilitating, planning and advocating for health needs on an individual basis. Successful outcomes cannot be achieved without specialized skills and knowledge applied throughout the process. These skills include, but are not limited to, positive relationship building, effective written/verbal communication, ability to affect change, perform critical analysis, plan and organize effectively and promote client/family autonomy. It is crucial for the Patient Care Coordinator to have knowledge of funding resources, services and clinical standards and outcomes.

1. Quality of Care

Patient Care Coordinator will provide an appropriate, timely and beneficial service to all patients which promotes quality and cost effective health care outcomes

2. Education, Preparation, Certification Requirements

Registered Medical Assistant Professionals that can show proof of Medical Terminology Education Foreign Medical Graduated ECFMG eligible

3. Collaboration

The Service Coordinator practices in accordance with applicable laws. The Service Coordinator must be knowledgeable of the legal scope of practice of various healthcare providers. The Service Coordinator must understand and respect the standards of Confidentiality and HIPAA guidelines

4. Ethical

The Service Coordinator will be guided by ethical principles and will provide service with respect for autonomy, dignity, privacy and rights to the individual

Maintain ongoing tracking and appropriate documentation on referrals to promote Team awareness and ensure patient safety. This tracking may use an IT database. Ensure complete and accurate registration, including patient demographic and current insurance information. Assemble information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist. Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis and prognosis. Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians. Review details and expectations about the referral with patients. Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance). Be the system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient's behalf with the carrier to ensure approval of the necessary supplies/services for the patient in a timely fashion. Identify and utilize cultural and community resources. Establish and maintain relationships with identified service providers. Ensure that referrals are addressed in a timely manner. Remind patients of scheduled appointments via mail or phone. Ensure that patient's primary care chart is up to date with information on specialist consults, hospitalizations, ER visits and community organization related to their health.

High school diploma, sometimes combined with medical assistant certification Strong customer service focus Effective verbal and written communication skills Teamwork orientation Organized and able to manage competing priorities Good judgment Resourcefulness in problem solving Able to take and follow through with delegated tasks and accountability Bilingual skills preferred (English/Spanish)