Professional Services Specialist - North America

89105 North Las Vegas, Nevada Motorola Solutions

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Job Description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewOur Professional Service Specialist (PSS) works side by side with our Sales teams and plays a critical role in the deployment of services for our most strategic accounts. The PSS have a strong understanding of the product and are able to set up, upgrade, and get the most out of our hardware and software solutions. Ideal candidate is someone who is passionate about our products, can understand the needs of our customers and can come up with creative solutions by thinking outside the box.Job Description

What will you get to do:

  • Setup deployments (Pelco and Avigilon) either on-site or remotely from the ground up based on customer requirements in the most effective and efficient manner.

  • Perform the following either in the field or remotely

    • Configuration of VMS environments including Analytics

    • Network config/setup

    • Site Audits and system certifications

    • Troubleshooting of existing/new issues reported by the customer

  • Upskill Sales teams, Channel Partners, and end-users by providing thorough product training.

  • Conduct in-person and remote product demonstrations and lead technical discussions.

  • Develop and maintain strong relationships with customers and partners.

  • Travel or remote into sites to provide support for Sales and System Integrators and lead troubleshooting and training activities.

  • Collaborate with the Customer Success and Support teams in providing post-sales support to customers.

  • Closely support Sales teams in achieving sales targets and strategic goals.

  • Be proactive in the entire Sales cycle, assisting in the identification of stakeholders; identifying potential risks in the engagement and proposing mitigating actions.

Education / Experience:

  • 4-5 years of relevant experience in an IT environment with a Bachelor's Degree or Diploma/Certificate in Computer Science, Engineering, or a relevant software/computer related field is considered an asset -OR- minimum 7 years of relevant experience, additional prior vocational or technical education will be considered an asset.

  • Certifications such as, but not limited to: CCNA, CCNP, MCSA, MTA, LFS, MCSE, CompTIA A+.

  • 3+ years of relevant field experience in a VMS/Access control environment

  • Strong knowledge in networking and system design.

  • Experience working with Physical Security VMS, DVR, NVR, Cameras, Encoders, POE, POS, Access Control and other industry specific technologies.

  • Experience with Milestone, Genetec, Exacq, Avigilon, Axis, Hikvision, OpenPath, Feenics, HID, Phoenix and other industry players is a plus.

  • Experience deploying a VMS and cameras from the ground up.

  • Understanding of network and POE requirements for physical security.

  • Knowledge and recent experience with programming and APIs is preferred.

Essential Skills

  • Demonstrate and articulate a strong understanding of troubleshooting logic and steps to resolution.

  • Develop a strong understanding of Motorola Solutions Video and/or Access Control products

  • Strong problem solving, organizational and analytical skills with demonstrated ability to resolve customer issues in the shortest time with the highest quality.

  • Well developed interpersonal communication (written and oral) skills with the ability to document and explain complex technical problems and solutions to customers of all skill levels.

  • Ability to keep grace under pressure, multitask and prioritize based on business needs, provide timely updates and manage customer expectations and handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders.

  • Self-motivated and focused individual with a passion for technology and an aptitude for customer satisfaction.

  • Excellent presentation skills.

Technical Proficiencies

  • IP networking: routers, firewalls, wireless technologies, RTP, TCP/IP, UDP, IGMP and Multicasting

  • Installing, configuring, and troubleshooting various operating systems, software, and hardware.

  • Proficient at navigating and understanding both Wireshark and Powershell or equivalent tools. Able to access and Navigate Dell IDRAC and HP ILO OSs.

Additional expectations

  • Flexible working hours and shifts.

  • >50% traveling to be expected.

  • Must have a current, valid driver's license.

  • Must have a valid Passport and be able to travel between countries in North America.

This position is a remote position

#LI-JM2

#LI-REMOTE

Basic Requirements
  • 4-5 years of relevant experience in an IT environment with a Bachelor's Degree or Diploma/Certificate.

  • ORminimum 7 years of relevant experience, additional prior vocational or technical education.

Travel RequirementsOver 50%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes

Our U.S.Benefitsinclude:

  • Incentive Bonus Plans
  • Medical, Dental, Visionbenefits
  • 401K
  • 10 Paid Holidays
  • GenerousPaidTime Off Packages
  • Employee Stock Purchase Plan
  • PaidParental & Family Leave
  • and more!


EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.

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Business Solutions Advisor - Silverado and Bermuda Financial Center

89102 Las Vegas, Nevada Bank of America

Posted 9 days ago

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Job Description

Business Solutions Advisor - Silverado and Bermuda Financial Center
Las Vegas, Nevada
**To proceed with your application, you must be at least 18 years of age.**
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**To proceed with your application, you must be at least 18 years of age.**
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At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
This job is responsible for providing specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of the client's life plan. Key responsibilities include acquiring new and deepening existing client relationships by conducting client meetings and presenting customized solutions to clients to help them achieve their financial goals. Job expectations include effectively balancing sales performance, operational risk, and client relationship care by leveraging specialized expertise.
**Responsibilities:**
+ Recommends financial advice and guidance that align with client financial goals and needs
+ Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank
+ Analyzes client financial needs and applies knowledge of borrowing and banking to recommend alternative or additional financial services that best align with the client's unique priorities
+ Connects with clients through outreach and pipeline management activities and conducts consistent follow-up routines to meet client needs
+ Makes decisions on client requests and makes referrals to appropriate internal partners based on client needs
+ Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates during meetings to assist with team delivery of an exceptional client experience
**Required** **Qualifications** :
+ Has demonstrated experience and proven success with business-to-business sales, or small business banking.
+ Has strong communication skills with the ability to effectively influence clients.
+ Has effective customer service skills with ability to manage the full client end-to-end experience and problem resolution.
+ Has a proven sales track record.
+ Is able to build productive partnerships and working relationships.
+ Is experienced with outbound phone sales.
**Desired Qualifications:**
+ Experience with financial information, spreadsheets and financial skills.
+ Experience with in-person customer service and sales.
+ Experience working with small business clients.
+ Experience meeting or exceeding goals.
+ A working knowledge of small business products and services.
+ Bilingual skills.
**Skills:**
+ Client Management
+ Client Solutions Advisory
+ Customer and Client Focus
+ Referral Identification
+ Risk Management
+ Client Experience Branding
+ Credit Documentation Requirements
+ Credit and Risk Assessment
+ Pipeline Management
+ Referral Management
+ Attention to Detail
+ Collaboration
+ Issue Management
+ Prospecting
+ Relationship Building
**Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
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Manager, Service Delivery

89102 Las Vegas, Nevada TTEC

Posted 15 days ago

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Job Description

At TTEC, we're all about the Human Experience. Elevated. As a **Service Delivery Manager** you will be working onsite in Las Vegas, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
**What You'll be Doing**
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you'll support and motivate your team to make sure they're on track to meet client goals. You'll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You're an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.
You'll report to the Director. We're looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.
**During a Typical Day, You'll**
+ Improve the key success metrics associated with goals. These include:
+ Customer Satisfaction Score
+ Service Level Goals
+ Quality Goals
+ Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
+ Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team
**What You Bring to the Role**
+ Minimum 1 year call center or equivalent work experience
+ Continuously promote a performance-driven culture and always work towards reaching for amazing
+ Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
+ Consistently mentor and inspire others
+ Customer focused mindset
+ Understanding, interpreting, and manipulating data for reporting
**What You Can Expect**
+ Knowledgeable, encouraging, supporting and present leadership
+ Diverse and community minded organization
+ Career-growth and lots of learning opportunities for aspiring minds
+ And yes. all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you
**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
**Title:** _Manager, Service Delivery_
**Location:** _NV-Las Vegas_
**Requisition ID:** _04676_
**Other Locations:** _United States_
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Customer Service Delivery Advocate

89105 North Las Vegas, Nevada Carvana

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Carvana - JobID: (Customer Service Representative) As a Customer Service Advocate (Delivery) at Carvana, you'll: Facilitate and coordinate the delivery of purchased vehicles to customers; Frequently interact with customers in person, by phone, email, and text; Coordinate with customers the delivery of vehicles purchased from Carvana; Keep and maintain accurate detailed notes of customer interactions; Complete a pre-delivery checklist to assure the vehicle is ready for delivery; Promptly respond to customer requests and assist customers to resolve issues and complaints.Hiring Immediately >>

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Team Lead, Service Delivery

89102 Las Vegas, Nevada TTEC

Posted 12 days ago

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Job Description

Your potential has a place here with TTEC's award-winning employment experience. As a Team Lead working in Las Vegas NV, you'll be a part of bringing humanity to business. #experienceTTE
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!
**What You'll be Doing**
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you'll support and motivate your team to make sure they're on track to meet goals. You'll work to answer associate's questions, issues, and customer escalation while ensuring quality customer experience on every call as you're the first line manager for your team.
You'll report to the Service Delivery Manager. We're looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.
**During a Typical Day, You'll**
+ Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
+ Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team
+ Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done
**What You Bring to the Role**
+ Associate degree, technical school or equivalent work experience
+ Continuously promote a performance-driven culture and always work towards reaching for amazing
+ Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
+ Consistently mentor and inspire others
+ Customer focused mindset
+ Computer savvy
**What You Can Expect**
+ Knowledgeable, encouraging, supporting and present leadership
+ Diverse and community minded organization
+ Career-growth and lots of learning opportunities for aspiring minds
+ And yes. all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
**Compensation** The Anticipated salary range for this position is $47,800/annual. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
and allows every individual to bring value to the table in their own unique way.
**Title:** _Team Lead, Service Delivery_
**Location:** _NV-Las Vegas_
**Requisition ID:** _046KC_
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District Service Delivery Manager

89102 Las Vegas, Nevada Clean Harbors

Posted 14 days ago

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Job Description

The District Service Delivery Manager is responsible for managing Sales and Service Reps. (SSR) within their district, compliance to all Health &Safety, Environmental Compliance and Transportation Compliance policies, sales growth, customer satisfaction and retention, profitability, and other operational controls within their district.
+ Responsible for District Adherence to Operational Guidelines
+ Manage Route Drivers/Admin within District
+ Manage Product and Service Training for all OSSRs, LSSRs, SSRs, Utility Drivers, WWFs. (BPS Drivers)
+ Conduct End-of-day Check-in / Morning Check-out process with SSR's to be sure expectations are met
+ Responsible for Holding BPS Drivers Accountable to Service Performance Requirements
+ Conduct Weekly District Meetings with District Service Staff to Drive District Performance and Promote Teamwork.
+ Collaborate with BPS Sales Directors to Enhance District Sales Performance
+ Manage District P&L
+ Ensure Timely Response to all Customer Requests
+ Conducts facility inspections and is responsible for all paperwork and reporting
+ Provides hands-on facility operations support and maintenance
+ Directs day-to-day operations, compliance and Over- The-Road dispatch
+ Oversees office operations, customer interactions and scheduling
+ Bachelor's degree in business/environmental science/engineering/ or related field
+ 5-7 years Alternative combinations of education and experience may be accepted in lieu of degree
+ Strong business acumen; credible leader; result-orientation; excellent communicator; strong presentation skills
+ Budgeting and financial management skills; customer relationship management skills; change management skills
+ Proactive; able to collaborate with and inspire a range of people to achieve results
Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is one-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us.
We thank all those interested in joining the Clean Harbors team; however only those that complete the online application and meet the minimum job qualifications will be considered for this role.
Clean Harbors is a Military & Veteran friendly company.
#CH
#LI-NM2
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District Service Delivery Manager

89086 Sunrise Manor, Nevada Clean Harbors

Posted 14 days ago

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Job Description

The District Service Delivery Manager is responsible for managing Sales and Service Reps. (SSR) within their district, compliance to all Health &Safety, Environmental Compliance and Transportation Compliance policies, sales growth, customer satisfaction and retention, profitability, and other operational controls within their district.
+ Responsible for District Adherence to Operational Guidelines
+ Manage Route Drivers/Admin within District
+ Manage Product and Service Training for all OSSRs, LSSRs, SSRs, Utility Drivers, WWFs. (BPS Drivers)
+ Conduct End-of-day Check-in / Morning Check-out process with SSR's to be sure expectations are met
+ Responsible for Holding BPS Drivers Accountable to Service Performance Requirements
+ Conduct Weekly District Meetings with District Service Staff to Drive District Performance and Promote Teamwork.
+ Collaborate with BPS Sales Directors to Enhance District Sales Performance
+ Manage District P&L
+ Ensure Timely Response to all Customer Requests
+ Conducts facility inspections and is responsible for all paperwork and reporting
+ Provides hands-on facility operations support and maintenance
+ Directs day-to-day operations, compliance and Over- The-Road dispatch
+ Oversees office operations, customer interactions and scheduling
+ Bachelor's degree in business/environmental science/engineering/ or related field
+ 5-7 years Alternative combinations of education and experience may be accepted in lieu of degree
+ Strong business acumen; credible leader; result-orientation; excellent communicator; strong presentation skills
+ Budgeting and financial management skills; customer relationship management skills; change management skills
+ Proactive; able to collaborate with and inspire a range of people to achieve results
Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is one-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us.
We thank all those interested in joining the Clean Harbors team; however only those that complete the online application and meet the minimum job qualifications will be considered for this role.
Clean Harbors is a Military & Veteran friendly company.
#CH
#LI-NM2
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Service Delivery Manager - Fixed Route

89102 Las Vegas, Nevada Transdev

Posted 14 days ago

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Job Description

Service Delivery Manager - SDM
Transdev is proud to offer:
+ Competitive compensation package of $75,000 - $95,000 annual salary
Benefits include:
+ Vacation: minimum of two 2 weeks
+ Sick days: 5 days
+ Holidays: 10 days; 6 standard and 4 floating
+ Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy
Our Service Delivery Manager is responsible for the following:
+ The Service Delivery Manager is a key member of the extended local leadership team by providing 24/7 management presence to frontline operations staff.
+ Monitors and evaluates daily Operations activities and employee's performance including missed runs, on-time statistics, total work and pay hours, customer complaint data, attendance, accident data, and other operations related functions.
+ Ensures performance indicators meet or exceed client and corporate expectations. Liquidated damages are kept to a minimum and failures are corrected.
+ Responsible for implementation and support of business-critical operations technologies (VDS, Zonar,AVL etc) which requires serving as a subject matter expert on the tools and making recommendations on the best application of the tools into the operating environment.
+ Responsible for managing the location's performance, make best practices recommendations, train on technology solutions, and facilitate the implementation of those solutions. These activities, overall, support the improvement of service quality and financial performance of Transdev operations.
+ Coordinates the dispatching, in-service monitoring, and turn-in activities involved in daily transit operations.
+ Develops manpower requirements for Window, Yard Supervisors, and assists with evaluating patterns for revisions.
+ Develops procedure manuals for Window, Yard Road Supervisors, and Drivers. Holds routine meetings with Window and Yard Supervisor staff to respond to service issues and keep staff abreast of customer or company changes and requirements.
+ Completes necessary daily and/or weekly reports for company and client to ensure Service Quality.
+ Tracks and maintains employee attendance, Zonar and VDS systems.
+ Recommends and disciplines operations personnel.
+ Informs Division Manager of potential risks in the operation.
+ Ensures staff are well trained and being successful.
+ Ensures the company vision, values and culture are understood, communicated, and promoted throughout operations.
+ Responsible for maintaining positive employee and labor relations including regular engagement with frontline operations staff, acknowledging performance, providing coaching, promotion opportunities and overall job satisfaction.
+ Performs all other duties as assigned and may assist with other areas based on location needs.
To qualify as a Service Delivery Manager, you'll need the following:
+ A high school diploma or equivalent
+ Must be skilled in customer service delivery, problem-solving, and decision-making.
+ Excellent communication and negotiation skills, ability to influence without authority.
+ Must have a working knowledge of ADA law and ADA service requirements.
+ To be dependable and proficient in time management, meeting deadlines, and multi-tasking.
+ To be able to work a flexible schedule which may include weekends
+ To have a working knowledge of the Trapeze scheduling software
+ A minimum of three years of Supervisory experience
+ Exceptional customer service skills and professional Customer-focused telephone manners
Work Environment:
+ This position requires working in an office setting as well as in the field to monitor and support bus operations.
+ Must be available to work a flexible schedule, including nights, weekends, and holidays as required.
+ Must be able to work a flexible schedule that can require changes with minimal notice to meet the expectations of the business needs.
+ Shifts may be required to be covered at one of several work locations to include both our IBMF and SMF yards.
+ May require responding to emergencies or service disruptions outside of regular business hours and will require the need to respond to work related messages and emails outside of scheduled shifts.
Physical Requirements:
The essential functions of this position require the ability to:
* Work outside in varying temperature, weather, and humidity conditions
* Sit for extended periods (up to 6-8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
* Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
* Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise
-Must be able to work shifts or flexible work schedule as needed.
-The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
-Work environment will be a combination of both indoors and outdoors.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and
candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview
process, please contact
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
* Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
* Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an
overview video at above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial
consideration without regard to race, sex, color, national origin, age, disability, veteran status genetic data, gender identity, sexual orientation,
religion or other legally protected status.
California applicants: Please Click Here for CA Employee Privacy Policy
Job Category: Operations Management & Supervisory
Job Type: Full Time
Req ID: 5211
Pay Group: 2Y9
Cost Center: 226
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.
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Service Delivery Manager - Fixed Route

89086 Sunrise Manor, Nevada Transdev

Posted 14 days ago

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Job Description

Service Delivery Manager - SDM
Transdev is proud to offer:
+ Competitive compensation package of $75,000 - $95,000 annual salary
Benefits include:
+ Vacation: minimum of two 2 weeks
+ Sick days: 5 days
+ Holidays: 10 days; 6 standard and 4 floating
+ Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy
Our Service Delivery Manager is responsible for the following:
+ The Service Delivery Manager is a key member of the extended local leadership team by providing 24/7 management presence to frontline operations staff.
+ Monitors and evaluates daily Operations activities and employee's performance including missed runs, on-time statistics, total work and pay hours, customer complaint data, attendance, accident data, and other operations related functions.
+ Ensures performance indicators meet or exceed client and corporate expectations. Liquidated damages are kept to a minimum and failures are corrected.
+ Responsible for implementation and support of business-critical operations technologies (VDS, Zonar,AVL etc) which requires serving as a subject matter expert on the tools and making recommendations on the best application of the tools into the operating environment.
+ Responsible for managing the location's performance, make best practices recommendations, train on technology solutions, and facilitate the implementation of those solutions. These activities, overall, support the improvement of service quality and financial performance of Transdev operations.
+ Coordinates the dispatching, in-service monitoring, and turn-in activities involved in daily transit operations.
+ Develops manpower requirements for Window, Yard Supervisors, and assists with evaluating patterns for revisions.
+ Develops procedure manuals for Window, Yard Road Supervisors, and Drivers. Holds routine meetings with Window and Yard Supervisor staff to respond to service issues and keep staff abreast of customer or company changes and requirements.
+ Completes necessary daily and/or weekly reports for company and client to ensure Service Quality.
+ Tracks and maintains employee attendance, Zonar and VDS systems.
+ Recommends and disciplines operations personnel.
+ Informs Division Manager of potential risks in the operation.
+ Ensures staff are well trained and being successful.
+ Ensures the company vision, values and culture are understood, communicated, and promoted throughout operations.
+ Responsible for maintaining positive employee and labor relations including regular engagement with frontline operations staff, acknowledging performance, providing coaching, promotion opportunities and overall job satisfaction.
+ Performs all other duties as assigned and may assist with other areas based on location needs.
To qualify as a Service Delivery Manager, you'll need the following:
+ A high school diploma or equivalent
+ Must be skilled in customer service delivery, problem-solving, and decision-making.
+ Excellent communication and negotiation skills, ability to influence without authority.
+ Must have a working knowledge of ADA law and ADA service requirements.
+ To be dependable and proficient in time management, meeting deadlines, and multi-tasking.
+ To be able to work a flexible schedule which may include weekends
+ To have a working knowledge of the Trapeze scheduling software
+ A minimum of three years of Supervisory experience
+ Exceptional customer service skills and professional Customer-focused telephone manners
Work Environment:
+ This position requires working in an office setting as well as in the field to monitor and support bus operations.
+ Must be available to work a flexible schedule, including nights, weekends, and holidays as required.
+ Must be able to work a flexible schedule that can require changes with minimal notice to meet the expectations of the business needs.
+ Shifts may be required to be covered at one of several work locations to include both our IBMF and SMF yards.
+ May require responding to emergencies or service disruptions outside of regular business hours and will require the need to respond to work related messages and emails outside of scheduled shifts.
Physical Requirements:
The essential functions of this position require the ability to:
* Work outside in varying temperature, weather, and humidity conditions
* Sit for extended periods (up to 6-8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
* Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
* Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise
-Must be able to work shifts or flexible work schedule as needed.
-The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
-Work environment will be a combination of both indoors and outdoors.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and
candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview
process, please contact
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
* Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
* Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an
overview video at above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial
consideration without regard to race, sex, color, national origin, age, disability, veteran status genetic data, gender identity, sexual orientation,
religion or other legally protected status.
California applicants: Please Click Here for CA Employee Privacy Policy
Job Category: Operations Management & Supervisory
Job Type: Full Time
Req ID: 5211
Pay Group: 2Y9
Cost Center: 226
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.
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Wealth Management Client Associate

89102 Las Vegas, Nevada Bank of America

Posted 6 days ago

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Job Description

Wealth Management Client Associate
Las Vegas, Nevada
**To proceed with your application, you must be at least 18 years of age.**
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**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.
Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.
Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective.
**Job Description:**
This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients.
**Responsibilities:**
+ Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings
+ Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests
+ Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk
+ Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA
+ Supports day-to-day team activities and needs including covering roles in times of absence or seasonal need increases, while leading with a client first mindset
**Skills:**
+ Account Management
+ Client Management
+ Customer and Client Focus
+ Issue Management
+ Oral Communications
+ Business Development
+ Client Solutions Advisory
+ Pipeline Management
+ Prioritization
+ Administrative Services
+ Emotional Intelligence
+ Referral Identification
+ Written Communications
**Desired Qualifications:**
+ Energetic individual that is self-motivated, coachable and flexible in thought
+ Enjoys a fast-paced environment with changing and evolving responsibilities
+ Detail oriented
+ Invested in personal development
+ Consistently pursues client experience excellence
+ Works quickly to fulfill client needs, delivering complex solutions
+ Frequent communication and an abundance of discretion with sensitive information
+ Microsoft Word, Excel and PowerPoint experience with Salesforce a plus
+ Professional verbal and written communication
**Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
37.5
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
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