21 Quality Assurance Specialist jobs in Willoughby
Quality Assurance Specialist (Remote Pharr, TX area)
Posted 7 days ago
Job Viewed
Job Description
Maximus is looking for a Remote Quality Assurance Specialist in the Pharr, TX area. The QA Specialist will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a fully remote work opportunity, but you must be able to pick up equipment at the Maximus, Pharr TX location
Must be able to pass a Federal Background check
This is a temporary position.
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
• Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from the calls
• Maintain awareness of information updates through timely completion of scheduled training (e.g. Essential Job Training, Training Alerts, User Alerts, CUP Topics, and Supervisor Learning Lab sessions), and review all updated materials that cover new initiatives or changes to current Customer Service Representative processes
• Meet and exceed the daily requirement of evaluations. Acts as a team player in order for the team to meet QA monitoring workload
• Complete annual and quarterly required training prior to established deadlines
• Participate in weekly calibration sessions and maintain an acceptable monthly alignment score
• Support training delivery team by assisting in the presentation of Quality modules during new hire training, where applicable
• Handle inbound calls on a monthly basis and during specified high peak periods such as Open Enrollment period
• Maintain compliance to Standard Operating Procedures, CMS Quality Handbook, and CMS Quality Assurance Plan
• Comply with all customer/data privacy and security requirements
• Regular and predictable attendance is required
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
• Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
• Provide feedback on call monitoring results.
• Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker and provide appropriate context of ratings.
Minimum Requirements
- High School diploma or equivalent with 1-3 years of experience.
- May have training or education in area of specialization.
• High School diploma or equivalent required
• Minimum one (1) year of call center customer service experience
• Minimum six (6) months of previous leadership or supervisory experience preferred
• Bachelor's degree or appropriate combination of education and experience preferred
• Previous experience with quality monitoring in an inbound, medical and/or confidential information setting preferred
• Demonstrated customer service, leadership, and team interaction skills preferred
• Proven track record of working independently in a self-directed role where work is self-initiated required
• Regular and predictable attendance is required
• Must be a U.S. Citizen
Home Office Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps single user/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to (1)
- Private work area and adequate power source
- Video calls may be requested on occasion. Proper background and attire is required
- All equipment will be provided by Maximus (laptop and headset)
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Minimum Salary
$
18.84
Maximum Salary
$
26.69
Customer Assurance Specialist
Posted 8 days ago
Job Viewed
Job Description
One of our customers is looking for a Customer Assurance Specialist to join their team. This candidate will be responsible for:
Leading post-sale support and driving deep strategic relationships for assigned key customers of significant scope and complexity at the country, region or worldwide level.
Working in a collaborative and a cohesive manner with key business units, the person works across functions to lead solutions for customer problems, provides installed base performance data and analysis, proactive information including advisories and pre-alerts. Analyzing failure rates and trends to identify opportunities to improve the health of devices in customer environments. Utilizing technical and business skills to lead complex cross functional technical escalations. Ability to utilize Project Management skills to drive resolution for complex or unique situations. Act as single point of contact to manage technical escalation investigation. Provide proactive support for customer product deployments, including post-sale product and tools training & continued technical education for products, tools, and solutions.
They are also responsible for retention and business growth by ensuring exceptional customer experiences and by proactively acting on indicators from the customer through direct feedback, customer assessment programs and through engagement with sales & support teams.
Pay rate - $58/hr
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
-5+ years of customer success experience
-Advanced Excel experience
-Familiarity with data analysis with experience using Power BI
-Experience managing customer relationships post-sales null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
Sr. Specialist I, Quality Assurance - Quality Operations
Posted 9 days ago
Job Viewed
Job Description
- Process document control requests and issue-controlled forms, logbooks, notebooks, master production records, labels, and protocols.
- Reconcile issued controlled forms, logbooks, notebooks, master production records, and protocols.
- Coordinate and facilitate QA-related production and production-related activities.
- Review batch-related documentation and ensure resolution of issues to release product.
- Ensure that products are manufactured in compliance with site procedures, regulatory and cGMP guidelines.
- Compile and verify all batch-related documents into a final product lot disposition package.
- Communicate lot disposition pending issues to management.
- Review qualification / validation protocols and reports and ensure resolution of and discrepancies that occurred during execution.
- Control document lifecycle activities, including biennial review of procedures and document retention for select SOPs.
- Gather metric information for use in continuous improvement of areas of responsibility. Report to management as needed.
- Work with the Manufacturing, Quality Control, Assay Development, and Process Development departments as a production area Quality Assurance representative. Key areas of collaboration include but are not limited to; calibration and preventive maintenance, process monitoring, and inventory control monitoring.
- Support site inspections and inspection readiness activities.
- Enhance skills via regular training and continuing education, including professional society membership/participation.
- Completion of gowning qualification and maintaining status for entry into Aseptic processing area. Must be able to demonstrate a sound knowledge of aseptic gowning practices.
- Author, Approve or Authorize documents as assigned. Documents include but are not limited to: Master Production Records, Quality Control test methods/forms, Method Qualification/Validation records, etc. Authorization includes a review of the content for applicability in connection with customer audit/inspections as well as GMP compliance.
- Perform other duties as required.
- Minimum of a Bachelor's degree in related field and/or equivalent experience.
- Minimum of 5 years of experience in quality and/or manufacturing in a pharmaceutical, biotech, or biologics cGMP regulated manufacturing environment preferred.
- Working knowledge of quality operations and ability to apply cGMPs in conformance to U.S. standards, and where appropriate, other regulatory authority standards.
- Working knowledge of GCP, GDP, GLP and cGMP regulations and their relevant ISO counterparts and ICH Guidelines
- Thorough knowledge of aseptic manufacturing processes.
- Excellent organizational skills, attention to detail, and Good Documentation Practices.
- Proficiency in MS Word, Excel, Power Point, Microsoft Office 365 and other applications.
- Ability to communicate and work independently with scientific and/or technical personnel.
- Must possess effective interpersonal, verbal, and writing skills, patience, professionalism, and the ability to effectively interact and communicate with internal staff and management.
- Excellent organizational skills, attention to detail, and Good Documentation Practices.
- Proficiency in MS Word, Excel, Power Point, Microsoft Office 365 and other applications.
- Must possess effective interpersonal, verbal, and writing skills, patience, professionalism, and the ability to effectively interact and communicate with internal staff and management.
- Ability to thrive in a fast-paced, patient-focused manufacturing environment with minimal direction and able to adjust workload based on changing priorities.
Sr. Specialist I, Quality Assurance - Quality Operations
Posted 9 days ago
Job Viewed
Job Description
Position Overview
The Senior Specialist I, Quality Assurance performs routine activities associated with manufacturing of cell and gene therapy products at the Abeona Therapeutics Inc. site in Cleveland, OH. This position supports the maintenance of the quality systems in support of a cGMP Operation for production processes relating to batch record review and release from start to end of manufacturing activities, in-process sampling / testing, primary and secondary packaging, label control, and document management ensuring procedural and regulatory compliance throughout the manufacturing process. The Senior Specialist I, Quality Assurance will report to the Supervisor, Quality Assurance or above and will support manufacturing and quality control as the production area Quality Assurance representative.
Essential Duties and Responsibilities
Position is on a rotating 4-10 shift schedule.
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Process document control requests and issue-controlled forms, logbooks, notebooks, master production records, labels, and protocols.
-
Reconcile issued controlled forms, logbooks, notebooks, master production records, and protocols.
-
Coordinate and facilitate QA-related production and production-related activities.
-
Review batch-related documentation and ensure resolution of issues to release product.
-
Ensure that products are manufactured in compliance with site procedures, regulatory and cGMP guidelines.
-
Compile and verify all batch-related documents into a final product lot disposition package.
-
Communicate lot disposition pending issues to management.
-
Review qualification / validation protocols and reports and ensure resolution of and discrepancies that occurred during execution.
-
Control document lifecycle activities, including biennial review of procedures and document retention for select SOPs.
-
Gather metric information for use in continuous improvement of areas of responsibility. Report to management as needed.
-
Work with the Manufacturing, Quality Control, Assay Development, and Process Development departments as a production area Quality Assurance representative. Key areas of collaboration include but are not limited to; calibration and preventive maintenance, process monitoring, and inventory control monitoring.
-
Support site inspections and inspection readiness activities.
-
Enhance skills via regular training and continuing education, including professional society membership/participation.
-
Completion of gowning qualification and maintaining status for entry into Aseptic processing area. Must be able to demonstrate a sound knowledge of aseptic gowning practices.
-
Author, Approve or Authorize documents as assigned. Documents include but are not limited to: Master Production Records, Quality Control test methods/forms, Method Qualification/Validation records, etc. Authorization includes a review of the content for applicability in connection with customer audit/inspections as well as GMP compliance.
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Perform other duties as required.
Qualifications
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Minimum of a Bachelor’s degree in related field and/or equivalent experience.
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Minimum of 5 years of experience in quality and/or manufacturing in a pharmaceutical, biotech, or biologics cGMP regulated manufacturing environment preferred.
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Working knowledge of quality operations and ability to apply cGMPs in conformance to U.S. standards, and where appropriate, other regulatory authority standards.
-
Working knowledge of GCP, GDP, GLP and cGMP regulations and their relevant ISO counterparts and ICH Guidelines
-
Thorough knowledge of aseptic manufacturing processes.
-
Excellent organizational skills, attention to detail, and Good Documentation Practices.
-
Proficiency in MS Word, Excel, Power Point, Microsoft Office 365 and other applications.
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Ability to communicate and work independently with scientific and/or technical personnel.
-
Must possess effective interpersonal, verbal, and writing skills, patience, professionalism, and the ability to effectively interact and communicate with internal staff and management.
Competencies
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Excellent organizational skills, attention to detail, and Good Documentation Practices.
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Proficiency in MS Word, Excel, Power Point, Microsoft Office 365 and other applications.
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Must possess effective interpersonal, verbal, and writing skills, patience, professionalism, and the ability to effectively interact and communicate with internal staff and management.
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Ability to thrive in a fast-paced, patient-focused manufacturing environment with minimal direction and able to adjust workload based on changing priorities.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to experience prolonged sitting, some bending, stooping, and stretching. Hand-eye coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment is required. A normal range of hearing and vision correctable to 20/20 is required. Occasional lifting up to 20 pounds is required.
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Software Quality Assurance
Posted 11 days ago
Job Viewed
Job Description
Location: Independence, OH
Schedule: Type: Flexible, Hybrid (1 Day in Office)
Position Overview:
We are seeking a skilled and motivated Software Quality Assurance Engineer to join our team. As a Software QA Engineer, you will collaborate with a dynamic and diverse network of individuals across cross-functional teams. This is a full-time opportunity for US citizens only, with no relocation allowance available. We do not entertain C2C arrangements; this position is exclusively for full-time employment.
Responsibilities:
- Conduct thorough Software Quality testing using established processes, cutting-edge tools, and advanced methodologies to enhance control, accuracy, and data integrity.
- Innovate and implement predictive and intelligent IT Software QA testing approaches, integrating both manual and state-of-the-art testing products and solutions.
- Minimum of 3 years of hands-on experience in Software Quality Testing.
- Proficiency in Manual Testing, including writing test scripts.
- Bachelor's Degree or equivalent in a related field.
- Knowledge of the accounting domain and experience in finance accounting software testing.
If you meet the qualifications and are excited about the prospect of joining our team, please send your resume and call Mark Krusinski at or email . The best candidates always do both!
Keywords: Testing, QA, Software QA, Test Plans, Manual, Automated, Selenium, Cucumber
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Software Quality Assurance Engineer
Posted 11 days ago
Job Viewed
Job Description
Are you ready to join a rapidly expanding company as a Software Quality Assurance Engineer ? Do you have a passion for ensuring high-quality software releases? If you answered yes, this is the perfect opportunity for you!
Emerald Resource Group is the ultimate destination for IT professionals looking to take their careers to the next level. We are assisting a top employer recruit for a detail-oriented and highly motivated Software Quality Assurance Engineer. This is your chance to join a company that is committed to growth and success. If you are ready to bring your exceptional talent and drive to the table, apply today and let's start this exciting journey together!
ABOUT THE ROLE
As a Software QA Engineer , you will:
- Work with Developers and Business Analysts to deliver high quality software releases.
- Create robust test plans going beyond the normal scope.
- Demonstrate ownership and accountability over project quality and test execution.
- Create and maintain automated tests (Cypress, Selenium, etc.)
- Participate in improving the overall Quality Assurance process.
- Releasing tested code into production using existing DevOps processes
- Responsible for creating, maintaining test automation suite using C#, Selenium, NUnit, Appium
- Digest MVC Controllers to author API calls within test automation to seed data, perform validation.
- Design and execute manual, automated testing of cross-platform systems including web and desktop apps to ensure smooth delivery of quality product to client body
- Competitive Salary, with increases based on performance
- Freedom to make decisions about what we should do and how, and the ability to influence your ideas on projects
- Collaborative and embracing culture.
- Comprehensive healthcare plan that includes health, dental, vision, disability, and life insurance
- Paid Holidays
- Plan for your future with our 401k matching program
- 2+ years in a Software Quality Assurance role or similar experience
- Experience in front-end test automation
- Experience in API testing
- High attention to detail and ability to work in dynamic, fast paced environment.
- Experience with being responsible for testing the work of multiple developers.
- Experience with Cypress front-end testing framework
- Experience with manual and automated API testing using Postman.
- Familiarity with Git (we use Azure DevOps!)
- Familiarity with RESTful Services/APIs
- Experience testing mobile applications.
We know the confidence gap can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you! For any follow up questions email your Recruiter Mark Krusinski Jr directly at or call at .
Looking for a different role? Check out hot vacancies here and navigate to our "Careers" page.
**WHY EMERALD RESOURCE GROUP**
We are more than just a talent scouting agency. We believe that the key to a company's success is its people, and our mission is to match exceptional candidates with exceptional companies. With over 25 years of experience, we have built a reputation as an industry leader in IT recruiting , working with a diverse range of clients from startups to Fortune 500 companies. This means more and better opportunities for you to take your career to the next level. Choose Emerald Resource Group for excellence in IT recruiting.
Let's keep in touch!
- Twitter: @EmeraldRG
- LinkedIn: @Emerald Resource Group
- Facebook: @Emerald Resource Group
**FOR HIRING MANAGERS - Are you struggling to find top IT talent for your team? Let us take the burden off your shoulders. Simply send us the job description for the open positions you're trying to fill, and our expert recruiters will work tirelessly to find the perfect fit for your company. Don't miss out on the opportunity to bring on exceptional IT professionals - contact us today!
Software Quality Assurance Engineer
Posted 11 days ago
Job Viewed
Job Description
Location : Cleveland, Ohio, United States (Hybrid)
Salary : $75,000 - $85,000
Note: Candidates must be US Citizens due to ITAR/DFAR regulations. This is a full-time, opportunity with no relocation allowance, and it is not open to C2C arrangements.
Job Description:
As a Software Quality Assurance Engineer, you will collaborate with a highly skilled and diverse network of professionals from various cross-functional teams. These teams are at the forefront of using the latest emerging technologies to tackle some of today's most significant business challenges. In this role, you will receive competitive compensation and access to benefits programs and world-class learning resources. The Software Quality Engineer will closely collaborate with our software development team to ensure the quality and reliability of our software products.
Key Responsibilities:
- Transform testing into a continuous and efficient end-to-end quality engineering function using quality processes, tools, and methodologies to significantly improve control, accuracy, and integrity.
- Evolve more predictive and intelligent testing approaches based on both manual and automated testing, utilizing innovative testing products and solutions.
- Minimum of 5 years of experience in Software Quality Testing.
- Minimum of 4 years of experience in Agile Testing, encompassing both Manual and Automated Testing.
- Bachelor's Degree or equivalent.
- Experience with Selenium and/or Cucumber.
Contact: John Radcliff
Phone:
Email:
Visit our website to explore additional job openings and enhance your career possibilities:
Keywords: Testing, QA, Software QA, Test Plans, Manual, Automated, Selenium, Cucumber
If this position doesn't align with your career goals, be sure to check out other hot vacancies on our career portal. Many of our clients do not post these opportunities on their websites or job boards:
For Hiring Managers:
If you're struggling to find top IT talent for your team, let us take the burden off your shoulders. Simply send us the job description for the open positions you're trying to fill, and our expert recruiters will work tirelessly to find the perfect fit for your company. Don't miss out on the opportunity to bring on exceptional IT professionals - contact us today!
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Software Quality Engineer
Posted 11 days ago
Job Viewed
Job Description
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Join a team where your contributions will have a world-class impact! At Thermo Fisher Scientific, we are dedicated to solving some of the world's toughest challenges, from giving cancer patients hope to ensuring safe drinking water. With over $1 billion invested annually in R&D, we empower our teams to take science beyond boundaries.
As a Software Quality Engineer, you will play an exceptionally pivotal role in developing flawless and innovative technology that makes the world healthier, cleaner, and safer. This is an ambitious opportunity to collaborate with multidisciplinary teams of software, electrical, and mechanical engineers, as well as scientists, to bring projects from inception to market. We offer an inclusive environment with comprehensive benefits like 401k, healthcare, vision coverage, and more!
What you will do:
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Develop and manage test case automation frameworks using Cucumber, Selenium, TestNG, and JUnit.
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Implement comprehensive testing for cloud-based applications in different environments.
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Conduct detailed testing of IoT devices to ensure efficient performance and integration.
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Author, evaluate, and implement test cases for functional, regression, integration, smoke, and security testing.
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Apply Jira for test case management and progress tracking.
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Prepare detailed test reports and give polished presentations to key partners.
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Contribute effectively within an Agile framework to support iterative development processes.
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Use GitHub for version control and collaborative development of test scripts.
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Ensure strict adherence to compliance standards and regulations.
How you will get here:
Education
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BS in Computer Science, Engineering, Chemistry, Mathematics, or equivalent work experience.
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Minimum of 3 to 5 years of related experience.
Knowledge, Skills, Abilities
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Proven expertise with automation frameworks including Cucumber, Selenium, TestNG, JUnit, and Jira.
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Experience in testing cloud-based applications and IoT devices.
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Proficiency in Python is an asset.
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Extensive background in functional, regression, integration, smoke, and security testing.
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Proficient in writing, reviewing, and completing test cases.
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Extensive understanding of software testing methodologies and standard processes.
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Advanced proficiency in automation scripting and tools.
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Highly self-motivated with a meticulous attention to detail.
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Outstanding communication and presentation abilities, with proficiency in English.
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Extensive experience operating within Agile development methodologies.
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Proficiency in using GitHub for version control and team collaboration.
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Skilled in crafting and presenting comprehensive test reports.
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Familiarity with compliance and regulatory standards is an advantage.
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Experience with additional testing tools and frameworks like PyTest or Robot Framework.
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Experience in performance and load testing.
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Insight into cybersecurity principles and compliance frameworks (e.g., ISO, GDPR).
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Software Quality Engineer
Posted 17 days ago
Job Viewed
Job Description
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Join a team where your contributions will have a world-class impact! At Thermo Fisher Scientific, we are dedicated to solving some of the world's toughest challenges, from giving cancer patients hope to ensuring safe drinking water. With over $1 billion invested annually in R&D, we empower our teams to take science beyond boundaries.
As a Software Quality Engineer, you will play an exceptionally pivotal role in developing flawless and innovative technology that makes the world healthier, cleaner, and safer. This is an ambitious opportunity to collaborate with multidisciplinary teams of software, electrical, and mechanical engineers, as well as scientists, to bring projects from inception to market. We offer an inclusive environment with comprehensive benefits like 401k, healthcare, vision coverage, and more!
**What you will do:**
+ Develop and manage test case automation frameworks using Cucumber, Selenium, TestNG, and JUnit.
+ Implement comprehensive testing for cloud-based applications in different environments.
+ Conduct detailed testing of IoT devices to ensure efficient performance and integration.
+ Author, evaluate, and implement test cases for functional, regression, integration, smoke, and security testing.
+ Apply Jira for test case management and progress tracking.
+ Prepare detailed test reports and give polished presentations to key partners.
+ Contribute effectively within an Agile framework to support iterative development processes.
+ Use GitHub for version control and collaborative development of test scripts.
+ Ensure strict adherence to compliance standards and regulations.
**How you will get here:**
**Education**
+ BS in Computer Science, Engineering, Chemistry, Mathematics, or equivalent work experience.
+ Minimum of 3 to 5 years of related experience.
**Knowledge, Skills, Abilities**
+ Proven expertise with automation frameworks including Cucumber, Selenium, TestNG, JUnit, and Jira.
+ Experience in testing cloud-based applications and IoT devices.
+ Proficiency in Python is an asset.
+ Extensive background in functional, regression, integration, smoke, and security testing.
+ Proficient in writing, reviewing, and completing test cases.
+ Extensive understanding of software testing methodologies and standard processes.
+ Advanced proficiency in automation scripting and tools.
+ Highly self-motivated with a meticulous attention to detail.
+ Outstanding communication and presentation abilities, with proficiency in English.
+ Extensive experience operating within Agile development methodologies.
+ Proficiency in using GitHub for version control and team collaboration.
+ Skilled in crafting and presenting comprehensive test reports.
+ Familiarity with compliance and regulatory standards is an advantage.
+ Experience with additional testing tools and frameworks like PyTest or Robot Framework.
+ Experience in performance and load testing.
+ Insight into cybersecurity principles and compliance frameworks (e.g., ISO, GDPR).
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Lead Software Quality Analyst
Posted 3 days ago
Job Viewed
Job Description
Join to apply for the Lead Software Quality Analyst role at AXS 1 day ago Be among the first 25 applicants Join to apply for the Lead Software Quality Analyst role at AXS AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events - from concerts and festivals to sports and theater - at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today. We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. The Role Our Lead Software Quality Engineer will lead a team of Quality Software Engineers assigned to a business vertical (B2B or B2C). They will be responsible for work prioritization. The incumbent will attend project kickoff meetings, assess risks associated with the work, plan and contribute to the work that is required for any release that involves/impacts the ticketing platform or site. Under the supervision of the Director, Software Quality Engineering, The Lead Software Quality Engineer will oversee all aspects of software quality to include: establishing metrics; applying industry best practices; and developing new tools and processes to ensure quality goals are met. What Will You Do? Lead a team of QA Analysts, providing direction, guidance and coaching. Prioritize and estimate work assignments for the team and managing their deliverables Drive QA planning and represent the QA function in sprint ceremonies, cross-team planning, and release planning. Recommend and implement improvements to QA processes and automation practices. Partner with DevOps to align testing with CI/CD pipelines and build automation capabilities. Champion adherence to QA standards and best practices across teams.Advocates Quality Assurance standards Develop testing tools and work with various stakeholders to ensure standard QA processes are implemented and followed. Identify gaps in tools or processes and pilot new testing strategies and technologies. What Will You Bring? BA/BS Degree (4-year) (Advanced Degree Preferred) related technical field 5+ Hands-on experience in automated quality assurance / testing. 2+ years Experience with testing Web/UI, Mobile andREST-based APIs and Services. 2+ years Experience managing, coaching, mentoring others Experience with both basic as well as advanced features and functions of Jira Bug tracking system Has full understanding what API's are and is actively training more junior analysts and engineers on how test any existing or new APIs by referencing previously identified API testing strategy and guidelines. Provides process improvement recommendations to the team. Strong understanding of databases Strong experience with the Test Case Management System TestRail and is able to create new and update existing Test Cases as well as Able to create Executable Test Runs Strong hands-on experience with test automation tools such as Selenium WebDriver, Appium, SoapUI, Jmeter etc. Proficient with writing complex SQL queries. Pay Scale: $97,412.40-$17,746.53 Bonus: This position is eligible for a bonus under the current bonus plan requirements. Benefits: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. What's in it for You? Extraordinary People - we're not kidding! Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world. Development and Learning - Opportunities for learning and leveling up through training and education reimbursement. Community & Belonging - A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace. Curious about the typical interview process for this position? Here's what to expect: Stage 1: 20-30 min virtual interview (Recruiter) Stage 2: 30-min virtual Hiring Manager interview Stage 3: 60-min virtual Team technical round Stage 4: 30-min virtual Team Lead interview This schedule may be subject to change. More about AXS AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Arena, Coachella, Stagecoach, The O2, and B.League (Japan). Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you'll find a team of dedicated, diverse employees (we've dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment. To learn more about our culture and values, visit: More about AEG For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. We are dedicated to a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. We're an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Quality Assurance Industries Entertainment Providers Referrals increase your chances of interviewing at AXS by 2x Get notified about new Software Quality Analyst jobs in Cleveland, OH . Manager, Quality Assurance Engineer AI/ML Greater Cleveland 124,600.00- 255,900.00 18 hours ago Research Analyst I- Manual Ion Channel Testing We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr