31 Quality Assurance jobs in Cleveland

Maximus is looking for a Quality Control / Quality Assurance Team Lead to support our DMCS program under our Department of Education portfolio. The Quality Control / Quality Assurance Team Lead will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

This will be a Limited Service position. You will be hired on a contingency basis with limited time of service.

DMCS Contact Center Quality team is an essential part of the DMCS program. Its objective is to utilize operational techniques and activities to satisfy quality requirements. Quality includes activities aimed at the detection and correction of errors, faults, discrepancies and/or defects in products or services prior to delivery. QC activities generate testing or review results of work efforts and provide feedback that supports Quality Assurance (QA) and drives continuous improvement.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Duties and Responsibilities:

- Assist the Quality processors in resolving questions concerning audits and Quality processes

- The Team Lead in this role will be responsible for the functions related to the processing of, but not limited to, Quality task assignments

- Ensure work is distributed to staff to ensure Performance Metric standards and Service Level Agreements are met

- Track daily completions and outstanding work balances and provide the data to Quality Phone Supervisor

- Respond to data requests by providing supporting documentation and responding to disputes within specified timeframe

- Assist in creating and providing reporting and trending data to Business Operation and Training management to provide effective tools that allow departments to understand variances and make effective decisions around resource allocation and training needs

- Work with external auditors during periodic reviews and audits, assisting in preparation of annual audit schedules in addition to QA/QC Admin III Responsibilities:

- Monitor and evaluate phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with a high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Perform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.

Additional Requirements as per contract/client:

- Student Loan and Department of Education experience preferred

- Previous Quality Assurance experienced preferred

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Minimum Requirements

- High School diploma or equivalent with 3 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

- Accurate data entry skills

- Proficient in the use of Microsoft Office products

- Excellent organizational, written and verbal communication skills

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment

- Ability to work as a team member, as well as independently

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.94

Maximum Salary

$

33.35

Maximus is looking for a Quality Control / Quality Assurance Admin III to support our DMCS program under our Department of Education portfolio.

This is a Limited Service position . This position is temporary and is expected to last approximately 6 months.

The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.

Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.

Additional Essential Duties and Responsibilities:

- Monitor and evaluate correspondence and phone activities and complete scorecards to assess each item according to guidance provided and provide a constructive assessment.

- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.

- Identify accounts requiring escalation, escalating immediately if warranted.

- Utilize the feedback tool to give and receive constructive feedback on call quality and department tasks.

- Perform administrative functions that support the process of reports and appeals.

- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.

- Maintain current understanding of the processing procedures.

- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.

- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.

- Organize, lead, or participate in calibration meetings including the selection of topics to be evaluated and discussed,

- Assist with new hire presentations, assignments, and certifications.

- Demonstrate and maintain appropriate judgment with confidential information.

- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require

- Minimum 3 years of related experience required.

- Accurate data entry skills.

- Proficient in the use of Microsoft Office products.

- Excellent organizational, written, and verbal communication skills.

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.

- Ability to work as a team member, as well as independently.

- Ability to write using proper grammar, punctuation, sentence structure and pass a written test.

- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.

Additional Requirements Per Client:

- Department of Education and FSA experience preferred

- High School Diploma or GED required

- Must reside in the U.S.

- Must be a U.S. citizen.

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any federal student loans.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.

Home Office Requirements:

- Hardwired internet (ethernet) connection

- Internet download speed of 25mbps or higher required (you can test this by going to Private work area and adequate power source

Minimum Requirements

- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Minimum Salary

$

23.33

Maximum Salary

$

29.85

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

Location: Mentor  
Employment Status: Salary Full-Time  
Function: Quality Assurance/Control  
Req ID: 26107  

Summary

Lincoln Electric has an outstanding opportunity for a Quality Assurance Engineer who will implement projects and other quality related activities for our Euclid and Mentor Consumable Division Quality Assurance. Reporting directly to the Quality Assurance Manager, you will play a key role in identifying quality problems or potential quality problems, perform effective Problem Definition and Root Cause Analysis.

In addition to competitive pay, Lincoln Electric offers a lucrative profit-sharing plan, student loan repayment program PLUS tuition reimbursement, medical/dental/vision, 401(k) with company match, paid time off and many more outstanding benefits! 

What You Will Do

• Initiate corrective/preventive actions (CAPA) and verify the effectiveness of those actions. Drive CAPA’s to effective closure in a timely manner.
li>Address customer warranty issues and effectively complete customer specific corrective action requests.
• Create and sustain standard printouts for TVM Boards. Provide additional support as the QA Representative.
• Provide support for new products, new equipment installs or process improvements:
• Provide permission note support to R&D and provide data as required for the development of new products.
• Work with Methods Engineering on process improvement initiatives.
• Drive or participate in effective FMEA’s, establish proper control plans and audit frequencies.
< i>Serve as the subject matter expert in analytical and testing equipment to maximize the effectiveness of existing equipment while investigating and pursuing advances in technology for continuous improvement.
• Reduce process variation using CI, Six Sigma, and other tools to improve the quality of products and reduce scrap.
• Manage the Quality Near Miss system. Evaluate the submitted Quality Near Misses and evaluate if additional action is needed for continuous improvement.
• Development and implementation of in-line monitoring systems/solutions for quality check-points.
• Utilize MES data to develop process control charts, process capability studies, etc. for new/existing processes. Develop new & update existing work instructions, specifications & procedures.
• Monitor the process audit program. Analyze outcome to determine if a CAPA or CI project is required.
• Assumes additional responsibilities as needed or directed in support of the Company’s 2025 Strategy.

Education & Experience Requirements

< i>Bachelors of Science in Engineering required.
• Qualified candidates will have 1 - 5+ years’ experience minimum depending on level.
< i>Experience in manufacturing required with a solid technical background.  li>Must demonstrate good judgment when evaluating quality related situations.
• Must work well with those in inspection, R&D, production, and supervision.
• Knowledge of Consumable Division products, processes, specifications and procedures is preferred.
• Willing to undergo the necessary training to obtain QA Engineer certification.
• Must be willing to travel to customer sites as necessary to solve quality related issues.
• Completion of Six Sigma training and a Red Belt or Black Belt project or willing to undergo the necessary training. Six Sigma preferred
• Must possess excellent communication skills particularly in technical areas.
• Proficient in Apriso and SAP. 

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

Location: Euclid - 22801  
Employment Status: Hourly Full-Time  
Function: Manufacturing  
Req ID: 25667  

Summary

Lincoln Electric is seeking a Quality Assurance Technician for our Euclid, Ohio headquarters operation. The Quality Assurance Technician plays a key role in conducting scheduled Internal Quality Audits to determine if the internal quality system is effective. 

In addition to competitive pay, Lincoln Electric offers a lucrative profit-sharing plan, student loan repayment program PLUS tuition reimbursement, medical/dental/vision, 401(k) with company match, paid time off and many more outstanding benefits! 

What You Will Do

The QA Technician will support various functions and activities to include covering internal ISO audits as well as other external bodies such as NIOSH. In addition, you will: 

•    Plan and conduct internal ISO9001 Quality Audits according to schedule; work closely with all departments inclusive of ISO9001
•    Use audit guidelines, checklists and prior audit results to determine audit paths
•    Gather and document objective evidence during audit interview process; determine whether quality activities comply with specifications, procedures, and standards
•    Record and document audit results in the company’s online audit system and review the results of the audit with the Department Manager of the area being audited.   
•    Complete corrective action determinations including associated risk assessments
•    Draft corrective actions and action items in a clear and compelling way for use by others
•    Conduct verifications of corrective actions and action items including verification using objective evidence 
•    Guide, support and answer third party quality audits and surveys including all required correspondence     
•    Perform work center, finished product and process audits, as required
•    Review, understand, and follow the departmental procedures, Work Instructions Specifications and Plant Rules and Regulations that are associated with the performance of this job
•    Perform other duties as assigned by the Quality Assurance Manager
•    Promote an atmosphere of continuous process and employee improvement.
 

Education & Experience Requirements

•    Technician III: Vocational training and 5+ years of experience in a relevant work environment is required; OR  high school diploma/GED with 7+ years experience in a relevant work environment. 

•     Technician IV: Vocational training and 8+ years of experience in a relevant work environment is required; OR  high school diploma/GED with 10+ years’ experience in a relevant work environment. 

•    Additional training and or knowledge in the quality auditor field and procedures is desirable

•    Computer skills in MS Office and Windows operating system.
•    Experience in developing and maintaining records and to follow projects through to conclusion
•    Ability to obtain ISO 9001 Auditor Certification
•    Ability to review and evaluate specifications, procedures, and processes
•    Ability to communicate effectively and cross-functionally in production, support and corporate areas on a regular basis. 
•    Self-motivated and exhibit the ability to work with minimal supervision
•    Must understand the Quality Policy and how it relates to this job
•    Must understand the relevance and importance of the quality activities and how they contribute to the achievement of the quality objectives.
•    Capable of frequent standing and walking and lifting up to 60 lbs
•    Must have excellent attendance, safety and work record
 

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

Location: Euclid - 22801  
Employment Status: Hourly Full-Time  
Function: Manufacturing  
Req ID: 25667  

Summary

Lincoln Electric is seeking a Quality Assurance Technician for our Euclid, Ohio headquarters operation. The Quality Assurance Technician plays a key role in conducting scheduled Internal Quality Audits to determine if the internal quality system is effective. 

In addition to competitive pay, Lincoln Electric offers a lucrative profit-sharing plan, student loan repayment program PLUS tuition reimbursement, medical/dental/vision, 401(k) with company match, paid time off and many more outstanding benefits! 

What You Will Do

The QA Technician will support various functions and activities to include covering internal ISO audits as well as other external bodies such as NIOSH. In addition, you will: 

•    Plan and conduct internal ISO9001 Quality Audits according to schedule; work closely with all departments inclusive of ISO9001
•    Use audit guidelines, checklists and prior audit results to determine audit paths
•    Gather and document objective evidence during audit interview process; determine whether quality activities comply with specifications, procedures, and standards
•    Record and document audit results in the company’s online audit system and review the results of the audit with the Department Manager of the area being audited.   
•    Complete corrective action determinations including associated risk assessments
•    Draft corrective actions and action items in a clear and compelling way for use by others
•    Conduct verifications of corrective actions and action items including verification using objective evidence 
•    Guide, support and answer third party quality audits and surveys including all required correspondence     
•    Perform work center, finished product and process audits, as required
•    Review, understand, and follow the departmental procedures, Work Instructions Specifications and Plant Rules and Regulations that are associated with the performance of this job
•    Perform other duties as assigned by the Quality Assurance Manager
•    Promote an atmosphere of continuous process and employee improvement.
 

Education & Experience Requirements

•    Technician III: Vocational training and 5+ years of experience in a relevant work environment is required; OR  high school diploma/GED with 7+ years experience in a relevant work environment. 

•     Technician IV: Vocational training and 8+ years of experience in a relevant work environment is required; OR  high school diploma/GED with 10+ years’ experience in a relevant work environment. 

•    Additional training and or knowledge in the quality auditor field and procedures is desirable

•    Computer skills in MS Office and Windows operating system.
•    Experience in developing and maintaining records and to follow projects through to conclusion
•    Ability to obtain ISO 9001 Auditor Certification
•    Ability to review and evaluate specifications, procedures, and processes
•    Ability to communicate effectively and cross-functionally in production, support and corporate areas on a regular basis. 
•    Self-motivated and exhibit the ability to work with minimal supervision
•    Must understand the Quality Policy and how it relates to this job
•    Must understand the relevance and importance of the quality activities and how they contribute to the achievement of the quality objectives.
•    Capable of frequent standing and walking and lifting up to 60 lbs
•    Must have excellent attendance, safety and work record
 

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.

Join Lincoln Electric, the global leader in engineering and manufacturing advanced welding solutions, as a Quality Assurance Engineer. With a strong focus on materials science and automation, we are dedicated to advancing fabrication capabilities worldwide. Our headquarters located in Cleveland, Ohio, oversees a massive operation with over 12,000 employees in 21 countries.

Location: Euclid - 22801
Employment Status: Salary Full-Time
Function: Quality Assurance/Control
Req ID: 26630

As a Quality Assurance Engineer, you will play a vital role in identifying quality issues and collaborating with cross-functional teams to implement effective solutions. This position offers a range of benefits, including a competitive salary, profit-sharing plan, tuition reimbursement, medical/dental/vision coverage, a 401(k) with company match, and paid time off.

Your Responsibilities:

• Gather and analyze data to address quality concerns, using statistical sampling techniques for accurate representation.
• Lead Root Cause Analysis initiatives to diagnose and resolve quality issues throughout our operations.
• Provide training and support to team members on root cause analysis techniques and Statistical Process Control (SPC).
• Utilize statistical tools and continuous improvement methodologies to drive data-driven decision-making.
• Identify, troubleshoot, and help resolve daily production quality challenges.
• Facilitate Action Plans and Corrective Actions (CAPAs) for effective resolution.
• Collaborate on new product/process development, assessing process capabilities, and validating measurement systems.
• Review and evaluate engineering changes to ensure quality compliance.
• Take on additional responsibilities as directed to align with the Company’s strategic goals.

Qualifications:

We are looking for talented individuals at varying levels:

1. Engineer I: Bachelor’s degree in Engineering, Statistics, Quality Management, or a related field; no experience required, but eagerness to learn.
2. Engineer II: Bachelor’s degree and 3+ years of relevant experience, with proven capabilities in quality control.
3. Engineer III: Bachelor’s degree and 5+ years of experience, demonstrating leadership and autonomy in quality assurance initiatives.

The ideal candidate should possess strong knowledge of quality management methodologies (Lean, Six Sigma) and display a proficiency in statistical analysis, problem-solving skills, and effective communication at all organizational levels.

Lincoln Electric is an Equal Opportunity Employer, committed to diversity and inclusivity in the workplace.

Location:

The Quality Analyst is an experienced tester and quality assurance practitioner who develops a deep understanding of the requirements and the technical design for the system under test. With that knowledge, they create a comprehensive test design and define the test data that will provide the most test coverage. They know how to perform manual testing, can spot areas where automation might be suitable and can document detected flaws concisely and with enough supporting information to accelerate the resolution. Coordinates all of the planning, execution and recap functions involved in testing and injecting quality safeguards into the development and deployment of software applications. This individual may direct other QA professionals or may be the sole resource on an effort. They are responsible for fostering collaboration and cooperation with the greater project team in the pursuit of delivering a high quality product.

ESSENTIAL JOB FUNCTIONS

* Test & normalize requirements, write test scripts, triage test results, conduct exploratory testing, and specify test data requirements.
* Works closely with BAs in grooming sessions to ensure comprehensive requirements and partner with SDETs to ensure thorough test coverage for the application.
* Leads the QA team for a project and is answerable to all activities conducted to ensure quality.
* Oversees the quality in all phases of the project including Requirement review, test script preparation, and test execution and recap.
* Identifies gaps and confusions in the user interface and/or the workflow , etc and highlights to the project team the risks associated with technical debt, schedule slippage or other areas of concern.
* Schedules resources, estimates QAS portion of project estimates and forecasts, manages testing needs with Shared Services, manages the PLC tollgates, calculates and manages traceability and test coverage, assist with test result triage, reports on overall application/project health and intercedes, when appropriate, with remediation efforts.
* Creates a collaborative partnership with the Tech Lead, the PM, the BAs and other project participants and actively engages in grooming sessions, status meetings and other project meetings. Highly valued as a thought leader contributing to the final product.
* Manage the human capital for a specific effort.

* System integration testing

-Regular regression testing of system functions

-Collaboration with multiple different engineers, testers, Quality Assurance teams both inside and outside the department

-Test Data harvesting and management

-Detailed organization and managing of disparate systems that interface or have various complex timing, data dependencies or batch executions

-Ability to translate design, UX, requirements into actionable test cases that can be executed, document how to execute them, prerequisites and test conditions

-Ability to define and mockup both positive and negative scenarios, as well as work on edge case testing

-Ability to work well in fast passed environment

-Excellent communication skills written and verbal

-Ability to estimate efforts, inclusive of unknowns and ambiguity

REQUIRED QUALIFICATIONS

Education/Certifications:
* Bachelor's Degree or equivalent work experience required.

Experience:
* Moderate quality assurance experience with solid organizational skills and a basic knowledge of quality assurance practices and methods.
* Understands the test automation coverage and guides exploratory testers to fill the gaps.
* Base understanding of an application domain, the release schedule, the user community, and can work with the other members of the project team to drive delivery.
* Understands how to assess an application's functionality by risk, impact and importance in order to prioritize the test execution and concentrate test coverage appropriately.

* Understanding of basic object-oriented programming and ATDD (Automated Test Driven Development).
* Expert knowledge of the application, its front and back-end composition, its features and capabilities and its planned future state.
* Experience testing complex systems with a focus on the users' perspective.
* Experience in day-to-day operations of quality assurance techniques and can collaborate with other functional teams to review and elaborate on functional requirements, design test scenarios and specify test data.
* Experience testing in a fast-paced schedule.

-Test Automation Selenium / WebDriver io scripting experience a plus

-3 to 5 years or more in QA testing role(s) preferred

-Experience in Agile team

Competencies and Skills:
* Able to leverage the resources available to them to identify the opportunities for automation, service virtualization and other shared services offered by QA.
* Good communication skills.
* Able to lead in all phases of the project and can communicate with others in the organization about the status and risks of the effort in detail.

* Advanced skills in test design and specific experience in writing Gherkin scripts, knowledge of ATDD processes and tools for web and mobile applications.
* Superior quality assurance and analytical skills with basic knowledge of web-based technologies.
* Must be able to see the big picture but capable of drilling down to the details to identify the range of testing scenarios, the critical functionality and the areas of greatest impact.
* Expertise in exploratory testing.
* An aptitude for problem solving and able to triage defects and pinpoint potential source(s) of error.
* The ability to test variations when encountering an unexpected result so as to pinpoint the issues(s) and provide advance diagnostics when a defect is first logged.
* Excellent communication skills with the ability to understand technical details and how they translate to a user.

-Highly proficient in Jira or other similar tools like Azure Dev Ops

-Experience with XRAY (Jira test case tool) a plus.

-Experience with requirements tracked in Confluence

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $68,000 to $103,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

The Quality Analyst is an experienced tester and quality assurance practitioner who develops a deep understanding of the requirements and the technical design for the system under test. With that knowledge, they create a comprehensive test design and define the test data that will provide the most test coverage. They know how to perform manual testing, can spot areas where automation might be suitable and can document detected flaws concisely and with enough supporting information to accelerate the resolution. Coordinates all of the planning, execution and recap functions involved in testing and injecting quality safeguards into the development and deployment of software applications. This individual may direct other QA professionals or may be the sole resource on an effort. They are responsible for fostering collaboration and cooperation with the greater project team in the pursuit of delivering a high quality product.

ESSENTIAL JOB FUNCTIONS

• Test & normalize requirements, write test scripts, triage test results, conduct exploratory testing, and specify test data requirements.

• Works closely with BAs in grooming sessions to ensure comprehensive requirements and partner with SDETs to ensure thorough test coverage for the application.

• Leads the QA team for a project and is answerable to all activities conducted to ensure quality.

• Oversees the quality in all phases of the project including Requirement review, test script preparation, and test execution and recap.

• Identifies gaps and confusions in the user interface and/or the workflow , etc and highlights to the project team the risks associated with technical debt, schedule slippage or other areas of concern.

• Schedules resources, estimates QAS portion of project estimates and forecasts, manages testing needs with Shared Services, manages the PLC tollgates, calculates and manages traceability and test coverage, assist with test result triage, reports on overall application/project health and intercedes, when appropriate, with remediation efforts.

• Creates a collaborative partnership with the Tech Lead, the PM, the BAs and other project participants and actively engages in grooming sessions, status meetings and other project meetings. Highly valued as a thought leader contributing to the final product.

• Manage the human capital for a specific effort.

• System integration testing

-Regular regression testing of system functions

-Collaboration with multiple different engineers, testers, Quality Assurance teams both inside and outside the department

-Test Data harvesting and management

-Detailed organization and managing of disparate systems that interface or have various complex timing, data dependencies or batch executions

-Ability to translate design, UX, requirements into actionable test cases that can be executed, document how to execute them, prerequisites and test conditions

-Ability to define and mockup both positive and negative scenarios, as well as work on edge case testing

-Ability to work well in fast passed environment

-Excellent communication skills written and verbal

-Ability to estimate efforts, inclusive of unknowns and ambiguity

REQUIRED QUALIFICATIONS

Education/Certifications:

• Bachelor’s Degree or equivalent work experience required.

Experience:

• Moderate quality assurance experience with solid organizational skills and a basic knowledge of quality assurance practices and methods.

• Understands the test automation coverage and guides exploratory testers to fill the gaps.

• Base understanding of an application domain, the release schedule, the user community, and can work with the other members of the project team to drive delivery.

• Understands how to assess an application’s functionality by risk, impact and importance in order to prioritize the test execution and concentrate test coverage appropriately.

• Understanding of basic object-oriented programming and ATDD (Automated Test Driven Development).

• Expert knowledge of the application, its front and back-end composition, its features and capabilities and its planned future state.

• Experience testing complex systems with a focus on the users’ perspective.

• Experience in day-to-day operations of quality assurance techniques and can collaborate with other functional teams to review and elaborate on functional requirements, design test scenarios and specify test data.

• Experience testing in a fast-paced schedule.

-Test Automation Selenium / WebDriver io scripting experience a plus

-3 to 5 years or more in QA testing role(s) preferred

-Experience in Agile team

Competencies and Skills:

• Able to leverage the resources available to them to identify the opportunities for automation, service virtualization and other shared services offered by QA.

• Good communication skills.

• Able to lead in all phases of the project and can communicate with others in the organization about the status and risks of the effort in detail.

• Advanced skills in test design and specific experience in writing Gherkin scripts, knowledge of ATDD processes and tools for web and mobile applications.

• Superior quality assurance and analytical skills with basic knowledge of web-based technologies.

• Must be able to see the big picture but capable of drilling down to the details to identify the range of testing scenarios, the critical functionality and the areas of greatest impact.

• Expertise in exploratory testing.

• An aptitude for problem solving and able to triage defects and pinpoint potential source(s) of error.

• The ability to test variations when encountering an unexpected result so as to pinpoint the issues(s) and provide advance diagnostics when a defect is first logged.

• Excellent communication skills with the ability to understand technical details and how they translate to a user.

-Highly proficient in Jira or other similar tools like Azure Dev Ops

-Experience with XRAY (Jira test case tool) a plus.

-Experience with requirements tracked in Confluence

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $68,000 to $103,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here ( for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 07/22/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

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