892 Royal Caribbean jobs in Miami

**Additional Information**
**Job Number**
**Job Category** Sales & Marketing
**Location** CALA Regional Office, 1200 S. Pine Island Road, Plantation, Florida, United States, 33324VIEW ON MAP ( Full Time
**Located Remotely?** Y
**Position Type** Management
**JOB SUMMARY**
Provides account management support for domestic and international wholesale and tour operator accounts that buy locally within the market. Partners with key Sales teams (i.e. Global Sales Organization) to verify the pull through of intermediary "segment" strategies and tools in the market, as appropriate. Develops strategic relationships with key segment buyers with the purpose of penetrating and growing local market share and driving revenue to hotels within the organization.
**CANDIDATE PROFILE**
**Education and Experience**
**Required:**
- High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional.
OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
**Preferred:**
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management.
- Lodging sales experience.
- Account management experience.
**CORE WORK ACTIVITIES**
**Managing Sales Activities**
- Retains, expands and grows account revenue through account growth, margin management and implementation of sales and marketing initiatives in the key buying locations.
- Partners with key Sales teams (i.e. Global Sales Organization (GSO)) to verify the pull through of intermediary segment strategies and tools in the market.
- Leverages appropriate corporate (e.g., GSO, Marketing) and market resources (e.g. property leadership) to establish pull-through and sustainment of account strategies and selling solutions at the local property level.
- Achieves local account revenue and sales goals as defined by Market leadership. Develops and achieves operating budgets and manages controllable expenses.
- Leverages methodologies, technical and business knowledge across the market.
- Anticipates and identifies business opportunities and challenges and responds with a profitable strategy that aligns with overall business direction.
- Increases local penetration of high potential accounts to optimize demand across all brands and satisfy important property needs.
- Leverages all available sales channels (e.g., industry trade shows/events, GSO, property sales teams, etc.) in an effort to optimize sales revenues.
- Completes Marriott's Wholesale Certification Program (Wholesale).
- Attends Marriott's annual "" trade show/customer event for key wholesale accounts and hoteliers (e.g., Wholesale).
- Performs other duties, as assigned, to meet business needs.
**Managing Wholesale Sales Activities**
- Implements the overall account strategy at local properties within the market.
- Focuses on opportunities from wholesalers and tour operators providing Frequent Indepent Traveler FIT and motorcoach and/or adhoc group international business, including Meetings Incentives Conferences Exhibitions (MICE) and Corporate inbound business.
- Works with revenue management to set sales strategy, run promotions, manage room allotments, set rates, and make adjustments based on market conditions.
- Works closely with each property to establish wholesale processes and procedures with operations staff (e.g. Front Desk, Reservations, Accounting) to establish pull-through of business at the property level.
- Creates annual FIT contracts with key wholesale/tour operator accounts, verifying the pull-through of contract terms and conditions at the property level.
- Engages with international Global Sales Organization (GSO) offices, General Sales Agents (GSA)s and Convention and Visitors Bureau (CVBs) in both destination and country of origin, as appropriate for country-specific deployment.
- Identifies new FIT and group opportunities with new accounts by attending industry trade shows and events.
**Building Successful Relationships**
- Serves as account's "local service guarantee" by verifying that outstanding service delivery is maintained at every customer touch point, issues are resolved timely and to the customers' 100% satisfaction.
- Creates strong partnerships between field and corporate by maintaining a productive dialogue and exchange of ideas.
- Acts as the customer advocate through understanding the account needs and opportunities.
- Identifies emerging business opportunities and risks in the market to determine strategic Sales and Marketing implications and provides feedback to key stakeholders; partners with key stakeholders in account planning and determining strategy execution approaches for the market.
- Manages relationships with the key buyers that drive business to the market to optimize account reach and share for the wholesale segment.
- Develops working relationships with Property staff and provides coaching on specific booking needs for motorcoach tour groups and ad hoc international groups to establish pull-through of opportunities of the wholesale segment.
- Maintains relationships with key travel programs already established at the enterprise-level for the leisure segment.
- Develops a close working relationship with operations to execute strategies at the property level.
The salary range for this position is $73,800 to $135,300 annually. In addition to the annual salary, the position will be eligible to receive a quarterly bonus.
Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.
All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
The application deadline for this position is 56 days after the date of this posting, August 8, 2025.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information** West Coast Based, Preferred Candidate to reside in West Coast
**Job Number**
**Job Category** Sales & Marketing
**Location** CALA Regional Office, 1200 S. Pine Island Road, Plantation, Florida, United States, 33324VIEW ON MAP ( Full Time
**Located Remotely?** Y
**Position Type** Management
**JOB SUMMARY**
Provides account management support for domestic retail travel agencies focused on leisure business, located in top source markets that buy locally within the market. Partners with key Sales teams (i.e. Global Sales Organization) to verify the pull through of intermediary "segment" strategies and tools in the market, as appropriate. Develops strategic relationships with key segment buyers with the purpose of penetrating and growing local market share and driving revenue to hotels within the organization.
**CANDIDATE PROFILE**
**Education and Experience**
**Required:**
- High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional.
OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
**Preferred:**
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management.
- Lodging sales experience.
- Account management experience.
**CORE WORK ACTIVITIES**
**Managing Sales Activities**
- Retains, expands and grows account revenue through account growth, margin management and implementation of sales and marketing initiatives in the key buying locations.
- Partners with key Sales teams (i.e. Global Sales Organization (GSO)) to verify the pull through of intermediary segment strategies and tools in the market.
- Leverages appropriate corporate (e.g., GSO, Marketing) and market resources (e.g. property leadership) to establish pull-through and sustainment of account strategies and selling solutions at the local property level.
- Achieves local account revenue and sales goals as defined by Market leadership. Develops and achieves operating budgets and manages controllable expenses.
- Leverages methodologies, technical and business knowledge across the market.
- Anticipates and identifies business opportunities and challenges and responds with a profitable strategy that aligns with overall business direction.
- Increases local penetration of high potential accounts to optimize demand across all brands and satisfy important property needs.
- Leverages all available sales channels (e.g., industry trade shows/events, GSO, property sales teams, etc.) in an effort to optimize sales revenues.
- Performs other duties, as assigned, to meet business needs.
**Managing Leisure Sales Activities**
- Focuses on leisure opportunities from retail travel agencies.
- Partners with Global Account Executives that manage Travel Management Company (TMC) & Consortia relationships (e.g. AmEx, Carlson) to pull through leisure business from local branches.
- Works with Regional Marketing teams on market-level and property-specific strategies and initiatives. Pulls-through existing national and regional promotions with travel agency customers.
- Partners with regional team to help implement the market's leisure strategy at key buying locations. Verifies local market strategy is in alignment with the overall account goals.
- Gains expertise in resort amenities (e.g. Golf, Spa), 'new package offerings' and market promotions; promotes offerings with local buyers.
- Develops complete understanding of Marriott's value proposition to the travel agency market and all associated programs and services
- Partners with Senior Account Executive (SAE), Travel Industry Wholesale to pull through business within launch market and sustain selling solutions at the property level.
- Understands competitive market set and economic environment in order to position hotels appropriately during sales process.
- Attends appropriate trade shows, travel agency shows, and retail agency events.
- Assists with business for other source markets on behalf of travel agency customers, as a value-added service.
- Focuses on leisure transient and group opportunities from retail travel agencies.
**Building Successful Relationships**
- Serves as account's "local service guarantee" by verifying that outstanding service delivery is maintained at every customer touch point, issues are resolved timely and to the customers' 100% satisfaction.
- Creates strong partnerships between field and corporate by maintaining a productive dialogue and exchange of ideas.
- Acts as the customer advocate through understanding the account needs and opportunities.
- Identifies emerging business opportunities and risks in the market to determine strategic Sales and Marketing implications and provides feedback to key stakeholders; partners with key stakeholders in account planning and determining strategy execution approaches for the market.
- Manages relationships with the key buyers that drive business to the market to optimize account reach and share for the segment.
- Develops working relationships with Property staff and provides coaching on specific booking needs to establish pull-through of opportunities of the wholesale segment.
- Develops and manages relationships with key buyers that drive business to the local market, optimize share and grow the leisure segment.
- Maintains relationships with key travel programs already established at the enterprise-level for the leisure segment.
- Develops a close working relationship with operations to execute strategies at the property level.
- Develops working relationships with Sales teams and provides coaching on specific booking needs of travel agency business.
Preferred Candidate to reside in West Coast.
The salary range for this position is $73,800 to $135,300 annually. In addition to the annual salary, the position will be eligible to receive a quarterly bonus.
Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.
All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrolment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
The application deadline for this position is 28 days after the date of this posting, August 8, 2025.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

About the Role:

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a customer service role, preferably within retail or warehouse environments.
• Basic computer proficiency including familiarity with inventory management systems and Microsoft Office.
• Strong communication skills, both verbal and written.
• Ability to handle multiple tasks efficiently and maintain professionalism under pressure.

Preferred Qualifications:

• Bilingual abilities to support diverse customer base.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or in-person regarding orders, shipments, and product availability.
• Coordinate with warehouse staff to track orders, manage inventory status, and resolve any discrepancies or delays.
• Process returns, exchanges, and refunds in accordance with company policies while ensuring customer satisfaction.
• Maintain accurate records of customer interactions, transactions, and feedback to support continuous improvement.
• Collaborate with cross-functional teams including logistics, sales, and inventory management to streamline operations and improve service delivery.

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Description
Robert Half is seeking a Customer Service Representative to support our client's daily operations. The ideal candidate will be highly organized, detail-oriented, and able to manage multiple customer interactions efficiently while providing excellent support to the team.
Responsibilities:
+ Handle incoming calls, emails, and in-person inquiries with professionalism and courtesy
+ Assist customers with questions, concerns, and service requests
+ Perform general clerical duties including filing, data entry, and documentation
+ Process orders, returns, and account updates accurately
+ Maintain customer records and update databases
+ Collaborate with internal departments to resolve customer issues
Requirements
Qualifications:
+ 2+ years of customer service or administrative experience preferred
+ Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook)
+ Excellent organizational skills and high attention to detail
+ Strong written and verbal communication skills
+ Ability to multitask and meet deadlines in a fast-paced environment
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Description
Description of the Role
An established organization is seeking a dedicated and empathetic Customer Service Representative to provide exceptional support to clients and customers. This role involves handling inquiries, resolving issues, and ensuring a positive experience across all interactions. The ideal candidate is a strong communicator, problem-solver, and team player. Bilingual (English/Spanish) preferred to better serve a diverse customer base.
What You'll Be Responsible For
+ Responding to customer inquiries via phone, email, and in-person with professionalism and care
+ Resolving customer issues efficiently while maintaining a high level of satisfaction
+ Documenting customer interactions and updating records accurately
+ Collaborating with internal teams to address service-related concerns
+ Providing information about products, services, and policies
+ Following up with customers to ensure resolution and satisfaction
+ Identifying opportunities to improve customer experience and processes
+ Ensuring all customer service activities comply with company standards and policies
Requirements
What Makes You a Great Fit
+ 1+ years of experience in customer service or a related role
+ Excellent communication and interpersonal skills
+ Strong problem-solving abilities and attention to detail
+ Ability to remain calm and professional in high-pressure situations
+ Proficiency in Microsoft Office and customer service software
+ Bilingual (English/Spanish) skills are a plus
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .