What Jobs are available for Service Representative in Orlando?

Customer Service Representative
Requisition Id:
Business Unit: LTL
Location:
Orlando, FL, US, 32824
**What you'll need to succeed as a Customer Service Representative at XPO**
Minimum qualifications:
+ 2 years of customer service experience
+ Strong computer, typing and 10-key skills
+ Experience with Microsoft Office
+ Available to work a variety of shifts, including days, evenings, nights and weekends
Preferred qualifications:
+ Transportation experience
+ Excellent verbal and written communication skills
**About the Customer Service Representative job**
Pay, benefits and more:
+ Pay starts at $21.46
+ Full health insurance benefits on day one
+ Life and disability insurance
+ Earn up to 13 days PTO your first year
+ 9 paid company holidays
+ 401(k) option with company match
+ Education assistance
What you'll do on a typical day:
+ Bill shipments according to applicable tariffs and pricing agreements
+ Recognize and resolve documentation errors
+ Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
+ Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
+ Process over, short and damaged freight and related documentation for customer resolution
Customer Service Representatives are required to:
+ Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery
**About XPO**
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statementhere ( .

Our company culture is built upon YKK's philosophy called the CYCLE OF GOODNESS. We believe that providing value and being fair to our customers and our employees is what makes us a successful company in return. Guided by our core values and fundamental behaviors, we strive to foster a caring company, committed employees and challenging work that benefits our employees, customers, and communities. We offer competitive compensation packages, training and advancement opportunities. YKK AP America provides employees with a comprehensive benefits package designed to provide the security they need to enjoy life at home and at work. By providing a high level of benefit coverage at a reasonable cost to the employee, we hope to foster a long and productive employment relationship.
**Position Summary**
The purpose of this position is to interact with internal and external customers to provide information in response to inquiries about accounts, orders, products, and services.
**Essential Functions and Key Responsibilities**
+ Communicates with customers by phone or in person and receive orders.
+ Performs order entry by keying purchase information into the computer program.
+ Handles and resolves customer complaints and billing issues.
+ Acts as liaison between customers, sales group, and manufacturing facility.
+ Assists customers with the pricing of standard materials.
+ May solicit sales of new or additional products.
+ Other duties may be assigned.
**Qualifications and Skill Requirements**
+ High school diploma or general education degree (GED) plus 2 years as a Customer Service Representative with YKK AP or 2 years of customer service experience in the glazing industry; or equivalent combination of education and experience.
+ Be vigilant about safety.
+ Quality - conscious, oriented to excellence.
**Recruiter Contact:**
**ASHLEY LITTLE**

YKK AP America Inc. is an Equal Opportunity Employer committed to an inclusive workforce. YKK AP America Inc. will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. YKK AP America Inc. participates in the E-Verify program as required by law. Learn more about the E-Verify program (Opens in a new window) .
YKK AP America Inc. is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can follow the process outlined below when applying for a position: Provide your name and contact information to YKK AP America Inc.'s Accommodations team at ( ) . Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis in compliance with federal and state law.
Employment with YKK AP America Inc. is conditioned upon successfully completing a criminal background check, and a negative drug test for the presence of illegal drugs post-offer, consistent with state and federal law.
**For candidates applying for positions in the state of California**
YKK AP America Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act ( , San Diego County Fair Chance Ordinance ( , San Francisco Fair Chance Ordinance ( , City of Los Angeles' Fair Chance Initiative for Hiring Ordinance ( , and any other state of federal law as required. You do not need to disclose your criminal history or participate in a criminal background check until a conditional job offer is made to you. After making a conditional offer and running a criminal background check, if YKK AP America Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
**Notice on Recruitment Fraud**
At YKK AP America Inc., we do not ask for personal financial information during telephone, in-person or video interviews nor do we charge job seekers fees as part of the recruitment process. YKK AP America Inc.'s recruiting correspondence will be sent by a recruiting representative with @ykkap.com email address and not @gmail.com, @yahoo.com, @hotmail.com or any other email domain service.
If you have concerns related to this issue, consider the following actions: 1) Place a freeze on your credit reports: ; 2) file a complaint with the U.S. Federal Trade Commission: ( ; and/or 3) file a report with your local law enforcement agency immediately.

Customer Service Representative - Remote (East Coast)
Start Date: November 17
TEKsystems is seeking experienced Customer Service
Representatives to join our client's remote team supporting the Eastern Region,
with a focus from Pennsylvania to Florida. This is a high-volume call center
role requiring resilience, professionalism, and strong technical skills.
Position Details
+ Location: Remote (MUST LIVE on East Coast )
+ Shift: Must be available to work between 7:00 AM - 6:30 PM
+ Call Volume: 60-120 calls/day depending on demand
+ Start Date: November 17
+ Pay Rate: $18.50/hr
Responsibilities
+ Handle inbound customer calls regarding deliveries, service issues, and account inquiries
+ Navigate complex situations such as system changes and government subsidy delays
+ Maintain professionalism and patience with frustrated or confused customers
+ Use Microsoft Teams, Outlook, Excel, and other MS applications to manage workflow
Must-Have Qualifications
+ Prior call center experience
+ Ability to manage high call volumes with composure
+ Familiarity with Microsoft Teams, Outlook, Excel
+ Reliable internet connection (minimum 20 Mbps download / 100 Mbps upload)
+ Ability to hardwire into modem
Interview Process
+ Two-step interview including reference checks
+ Interview questions may include:
+ "Tell me about your call volume experience"
+ "How many calls have you handled in a day?"
+ "Are you comfortable wearing a headset for 8-10 hours?"
Training
+ 2-4 weeks of onboarding/training
+ Includes self-paced LMS modules, one-on-one facilitation via Teams, and shadowing sessions
Equipment Provided
+ Laptop, docking station, keyboard, mouse
+ Two monitors, headset
+ External camera if needed
Additional Information
+ Expectation to work holidays (excluding Thanksgiving this year)
+ Compliance requirement: background check only
+ Interview feedback provided within 24 hours
+ Contract-to-hire opportunity
Benefits once Permanent
+ 19 days PTO
+ 6 paid holidays
+ 401(k) with 2.5% match
+ Profit sharing (1-3%)
+ Medical, dental, vision, HSA
Pay and Benefits
The pay range for this position is $8.00 - 18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Nov 7, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are seeking a Customer Service Representative to join our team in Orlando! As a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
**Responsibilities:**
+ Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
+ Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
+ Reviews backorders for related items, and checks customer's buying history.
+ Identifies ways for continuous improvement of processes.
+ Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer's promised delivery date and associated customer notification.
+ Serve as primary liaison with customers to allow seamless business practices between company and internal and external customers
+ Work with Accounts Receivable to fix invoice discrepancies
+ Navigate through customer systems with speed and accuracy and stay familiar with changes to systems
**Qualifications:**
+ High School Degree or Equivalent required
+ Associates' Degree (U.S.)/College Diploma (Canada) preferred
+ 2-4 years of relevant experience
+ Solid interpersonal skills that allow one to work effectively in a diverse working environment
+ Able to effectively communicate both verbally and in writing
+ Able to work well under pressure
+ Strong attention to detail
+ Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
+ Computer literate, including effective working skills of MS Word, Excel, and e-mail
#LI-KB1
#LI-Hybrid
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here ( and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._

NOW HIRING REMOTE CUSTOMER SERVICE REPRESENTATIVES!
***This is currently a contract only position with potential for extension***
+ As a Customer Service Representative, you will be supporting a residential services team as the subject matter expert and real-time troubleshooter for customers in need.
+ This position requires exceptional customer service skills to address products, service needs, billing, and transaction inquiries via a high volume of inbound calls.
+ This is a remote, contract position that will support the team during their busiest season.
Additional Skills & Qualifications
- An effective communicator who understands the importance of listening and being empathetic
- Problems solving skills and a passion to create customer satisfaction.
- Previous customer service experience
- Bi-lingual (Spanish) a plus but not required.
- Knowledge of basic office equipment and Office 365
Pay and Benefits
The pay range for this position is $18.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Nov 7, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

**Description:**
You will be the Contractor Technical Support (CTS) Representative for the Sniper & Infrared Search and Track (IRST) Sustainment Team at Al Udeid Air Base, Qatar. Our team keeps the Qatar Air Force's F 15 fleet mission ready by delivering world class maintenance, training, and technical expertise for the Sniper and IRST systems and their support equipment.
**What You Will Be Doing**
As the CTS Representative you will be the primary technical liaison between Lockheed Martin, the aircraft manufacturer, and the Qatar Air Force end users. You will train pilots and maintainers, provide on the job instruction, and ensure the squadron achieves self sufficiency in operating, troubleshooting, and repairing Sniper and IRST hardware.
Your responsibilities will include:
-Delivering hands on maintenance and pilot training for Sniper ATP and IRST systems, per TOs, TCTOs, and CSTOs.
-Conducting on site OJT for installation, routine upkeep, inspections, and fault isolation of all associated support equipment.
-Emphasizing safety in every instruction and adhering to all safety protocols.
-Analyzing complex maintenance issues, offering technical advice, and recommending improvements to inspection and training programs.
-Acting as the conduit for manufacturer level technical information, rapidly disseminating updates to operational personnel.
-Teaching users how to read and apply Commodity Manuals and Country Standard Technical Orders.
-Preparing monthly activity reports, deficiency reports, and contributing to Program Management Reviews and facility activation assessments.
-Maintaining proficiency with Microsoft Office suite and producing clear, concise written communications.
-Securing the required security clearance and passing an overseas assignment physical.
**Why Join Us**
Do you want to be part of a company culture that empowers employees to think big, lead with a growth mindset, and make the impossible a reality? We provide the resources and give you the flexibility to enable inspiration and focus -if you have the passion and courage to dream big, work hard, and have fun doing what you love then we want to build a better tomorrow with you.
You are a collaborative, self motivated technical expert who thrives in an international, fast paced environment. This role offers a unique chance to work side by side with the Qatar Air Force, sharpening your expertise on cutting edge sensor systems while living in a vibrant, multicultural region. You'll receive comprehensive pre deployment training, continuous professional and the support of an experienced Lockheed Martin team. The position is eligible for accompanied status, allowing your family to join you on station. If you're eager to make a tangible impact on global air defense capability and grow your career in a high visibility, technically demanding assignment, we want to hear from you.
Ready to elevate your career and help keep the skies safe? Apply today!
We offer flexible work schedules to comprehensive benefits investing in your future and security, Learn more about Lockheed Martin's comprehensive benefits package here.
This position is in Orlando, FL. Discover more about our Orlando, FL.
MUST BE A U.S. CITIZEN - This position requires a Final Secret security clearance.
**Basic Qualifications:**
-Able and willing to deploy for 12 months to Qatar
-Proven customer interface skills; must be able to establish and maintain a good working relationship with the customer.
-Microsoft office
-Current final secret clearance.
-Good computer skills
-Experience troubleshooting complex system
-Detailed working knowledge of support equipment inclusive of fault isolation, diagnostics, and repair
-Detailed understanding of organizational level maintenance preferably on Sniper
**Desired Skills:**
-Prior FSR experience
-Sniper experience
**Security Clearance Statement:** This position requires a government security clearance, you must be a US Citizen for consideration.
**Clearance Level:** Secret
**Other Important Information You Should Know**
**Expression of Interest:** By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
**Ability to Work Remotely:** Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility.
**Work Schedules:** Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
**Schedule for this Position:** Non- standard 40 hour work week as assigned by leader
**Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.**
**The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration.**
Join us at Lockheed Martin, where your mission is ours. Our customers tackle the hardest missions. Those that demand extraordinary amounts of courage, resilience and precision. They're dangerous. Critical. Sometimes they even provide an opportunity to change the world and save lives. Those are the missions we care about.
As a leading technology innovation company, Lockheed Martin's vast team works with partners around the world to bring proven performance to our customers' toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.
**Experience Level:** Experienced Professional
**Business Unit:** MISSILES AND FIRE CONTROL
**Relocation Available:** Possible
**Career Area:** Product Support
**Type:** Full-Time
**Shift:** First

We're seeking a Senior Customer Service Representative to support one of our largest utility accounts! As a Sr. CSR, you will serve as a key liaison between our customer, vendors, and internal sales teams-managing order accuracy, resolving discrepancies, expediting shipments, and ensuring on-time delivery. You will handle quote requests, analyze vendor pricing, and evaluate margins to support competitive bids and profitable sales decisions. You will spend a large portion of your time with Excel-based data analysis, comparing multiple datasets for forecasting and performance insights. This is an office-based role ideal for someone who enjoys detail-oriented work, thrives in a high-volume email environment, and is eager to grow into a future sales or account management role.
**Responsibilities:**
+ Build and maintain business relationship with customers by providing prompt and accurate service to promote customer loyalty.
+ Support customer base by answering questions and concerns, as well as handling customer account inquiries and complaints which are escalated from other departments.
+ Mentor and give direction to team members and provide training on best practices.
+ Process payments for cash account customers.
+ Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
+ Back-up support to sales counter with walk in and telephone inquiries.
**Qualifications:**
+ High School Degree or Equivalent required; Associates' Degree (U.S.)/College Diploma (Canada) preferred
+ 5+ years of relevant experience
+ Strong time management skills required, including ability to prioritize customer issues and resolve with positive outcomes
+ Solid interpersonal skills that allow one to work effectively in a diverse working environment
+ Able to effectively communicate both verbally and in writing
+ Able to work well under pressure
+ Strong attention to detail
+ Able to handle customers sensitively, tactfully, diplomatically, and professionally at all times
+ Proficient computer skills including familiarity with MS Word, Excel, and e-mail
#LI-KB1
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here ( and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._

TEKsystems is seeking an experienced Tier 1 Service Desk analyst for a 6 month contract to hire position in Orlando, FL. This is position requires on-site work in Orlando, FL.
Schedule: T his person will be in training Monday-Friday 8a-5pm for the first 3-4 weeks
Once training is complete, the schedule will be:
Days: Tuesday-Friday (Sat/Sun/Mon off)
Shift: closing shift 11a-10p/12p-11p
Job Description:
The Tier 1 Service Desk technician is responsible for receiving and documenting initial incident and request management reports supporting the organization, including Corporate and all locations. Tier 1 Service Desk technician responsibilities include but are not limited to monitoring systems for equipment failure, errors in performance or hardware failures, initial communication with the user population, documenting the issue or request, conducting initial Level 1 triage and resolution when possible, and escalating to Tier 2 as required in accordance with established Service Level Agreements. Provide basic desktop support and assistance with Microsoft Office products. Additional areas of responsibilities include both passive and active network and enterprise monitoring and initiating appropriate responses as required.
PRINICPAL DUTIES/RESPONSIBILITES:
+  Receive incident and requests reports from users.
+ Create tracking tickets for all reports.
+ riage Level I trouble tickets; resolve or escalate to Level II as required.
+ onitor systems for equipment failure, errors in performance and hardware failures in the absence of Technical Support Personnel
+ espond to program error messages by finding and correcting problems or terminating the program.
+ omplete password reset requests for network and enterprise applications as requested.
+ omplete basic network mapping and access control requests in accordance with SLAs.
+ rovide desktop support for basic issues with PC's, Windows, and Microsoft Office. Remote into user machines as required while providing assistance and support.
+ akes calls from users, diagnose problems, and recommend and/or implement solutions.
+ rovide phone and email support to users in the areas of e-mail, standard Windows Operating system, desktop applications and applications developed and deployed by the organization.
+ erves as the point of contact for obtaining all needed details and troubleshooting hardware, software, PC, printer and application problems.
+ roubleshoot and attempt to resolve trouble tickets related to technical difficulties with hardware, software, and the network in accordance with established SLAs.
+ ollaborate and interface with TIER 2 helpdesk technicians.
+ erify issue resolution on the customer's behalf
+ erify with the customer that the issue has been resolved and update the ticketing system
+ ble to work varying shifts in support of a 24x7 operation
+ ctively contribute to ongoing process improvement
+ erforms other duties or special projects as assigned
POSITION REQUIREMENTS:
+ ocational certifications or AS degree in computer science or related technical field preferred.
+ ust have at least two years of experience working on a Help Desk / Service Desk
+ icrosoft certifications a plus
+ ositive Customer service oriented in potentially high stress scenarios.
+ asic knowledge of Active Directory is required.
Skills:
Trouble, Tickets, Tier, 1, active, directory, windows, help, desk, troubleshoot
Top Skills Details:
Trouble,Tickets,Tier,1,active,directory,windows,help desk,troubleshoot,service desk
Additional Skills & Qualifications:
Good personality, pleasant, does not get frustrated easily and good emotional intelligence. Thinks through things instead of reacting.
Experience Level:
Intermediate Level
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Orlando,FL.
Application Deadline
This position is anticipated to close on Nov 7, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seeking participants for Focus Group and market research studies. Work part-time from home and earn up to $750 per week. Register to see if you are eligible. Customer service representative agent experience not required.
Remote Work From Home Customer Service Representative Agent - Part Time Market Research Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.


Compensation:

* $5- 150 (per 1 hour session)
* 300- 750 (multi-session studies)

Job Requirements:

* Show up at least 10 mins before discussion start time.
* Participate by completing written and oral instructions.
* Complete written survey provided for each panel.
* MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.

Qualifications:

* Must have either a smartphone with working camera or desktop/laptop with webcam
* Must have access to high speed internet connection
* Desire to fully participate in one or several of the above topics
* Ability to read, understand, and follow oral and written instructions.
* Customer service representative agent experience is not necessary.

Job Benefits:

* Flexibility to take part in discussions online or in-person.
* No commute needed should you choose to work from home remotely.
* No minimum hours. You can do this part-time or full-time
* Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
* You get to review and use new products or services before they are released to the public.

You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.