3198 Store Managers jobs in New York
Customer Service
Posted 23 days ago
Job Viewed
Job Description
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support and ensuring a positive experience for our clients. This role requires effective communication skills, a strong ability to handle inquiries, and a commitment to resolving customer issues efficiently.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information regarding products and services to enhance customer satisfaction.
- Process and manage customer accounts with attention to detail.
- Maintain records of customer interactions and transactions through data entry.
- Collaborate with team members to improve service delivery and client experience.
- Utilize Microsoft Office applications for documentation and reporting purposes.
- Demonstrate strong phone etiquette while engaging with customers.
Skills
- Proficiency in English; multilingual or bilingual skills are highly desirable.
- 2-3 years of recent Call Center experience is required !
- Strong communication skills with the ability to convey information clearly and effectively.
- Own internet is required.
- Must be flexible to work 1st or 2nd shift, with one Saturday out of a month.
- Excellent typing skills (35 wpm) with attention to detail for accurate data entry.
- Strong analytical skills to assess customer needs and provide appropriate solutions.
- Proficient computer skills, including knowledge of Microsoft Office Suite. We invite motivated individuals who are passionate about delivering excellent customer service to apply for this exciting opportunity.
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- Work from home
Work Location: Remote
Company Details
Customer Service
Posted 1 day ago
Job Viewed
Job Description
Transdev - JobID: 718C49152E894EFD F10C76883D (Customer Service Representative) As a Customer Service Representative at Transdev, you'll: Manage customer inquiries and complaints efficiently; Coordinate transportation schedules and routes; Oversee daily operations of transportation services; Develop and implement customer service strategies; Train and supervise customer service representatives; Analyze customer feedback to improve service quality.Hiring Immediately >>
Customer Service
Posted 1 day ago
Job Viewed
Job Description
Inside Sales Representative
Job Description
Do you love meeting new people? Do you focus on customer service? Then keep reading
How about growing your skills and income at a company where your attention to detail will be appreciated?
As the Inside Sales Representative, you will answer phones and sell Glass Doctor services.
We invest in our people and will make sure you have the training, tools, and process to be successful.
If you are looking for a place where your expertise will be valued, you can grow in your career, and you have control over your income, apply at Glass Doctor today!
Your Responsibilities as the Inside Sales Representative
As a Glass Doctor ISR, you are a vital part of our team. You will be the person that seeks out top-notch customers while showing off your inside sales skills
Here's what you'll do:
. Front desk receptionist
•Be prepared to discuss in detail the features and benefits of Glass Doctor's services.
•Utilize Glass Doctor's literature, brochures, or flyers when appropriate.
•Enter all pertinent information in Contact Manager to have a record of your prospects, your existing customers and your activities and progress with all those accounts.
•Promptly responds to email requests to secure the opportunity.
•Maintain open lines of communications with ownership/management.
Here's What You Need to Succeed as the Inside Sales Representative:
Excel at Exceptional Inside Sales: Personality that is upbeat, positive, and motivating with the ability to communicate with customers, peers and management in a clear, cheerful, easy to understand, voice.
Self-motivated individual, with the ability to listen and apply what is heard, to move the sale forward.
Requires a high degree of self-confidence, a driven determination to get the sale made, and a willingness to take on personal responsibility.
Have an Eye for Perfection: High degree of organization, with an outstanding work ethic. Honesty with the highest level of trustworthiness and the utmost integrity. Dress and personal hygiene appropriate for an office environment.,
Identify Additional Opportunities to Help the Customer: Our accounts view you as the trusted expert to make the best recommendations for their current and future needs.
Education and/or Experience
•Computer literacy and the ability to use standard applications
•Personality suitable to communication effectively with customers and fellow employees.
•Professional appearance and personality.
•Excellent interpersonal and communication skills (written and verbal).
•Must be self-motivated, energetic and results oriented.
This Job Is NOT For You If . . .
•You say things in your head like "A broken window - what's the big deal?" To our customers, when glass breaks, it's an emergency and safety issue. We take it as seriously as they do.
•You think working Monday mornings is optional. But our customers depend on us to show up as scheduled. Calling off work at the last-minute impacts not just the customer but the whole team.
Here's How We Take Care of Our Employees:
•Paid Training
•Bonuses & Incentives
•Benefits Package
•PTO and Vacation
At Glass Doctor, you will be a valued part of our team and community. By providing continuing training, we will invest in you as you grow with us. Pay range is $15-$25 per hour depending on experience. Also, we have a bonus structure in place.
If you are ready to put your passion for customer service and glass expertise to work, then what are you waiting for?
APPLY TODAY!
Customer Service
Posted 9 days ago
Job Viewed
Job Description
Inside Sales Representative
Job Description
Do you love meeting new people? Do you focus on customer service? Then keep reading
How about growing your skills and income at a company where your attention to detail will be appreciated?
As the Inside Sales Representative, you will answer phones and sell Glass Doctor services.
We invest in our people and will make sure you have the training, tools, and process to be successful.
If you are looking for a place where your expertise will be valued, you can grow in your career, and you have control over your income, apply at Glass Doctor today!
Your Responsibilities as the Inside Sales Representative
As a Glass Doctor ISR, you are a vital part of our team. You will be the person that seeks out top-notch customers while showing off your inside sales skills
Here's what you'll do:
. Front desk receptionist
•Be prepared to discuss in detail the features and benefits of Glass Doctor's services.
•Utilize Glass Doctor's literature, brochures, or flyers when appropriate.
•Enter all pertinent information in Contact Manager to have a record of your prospects, your existing customers and your activities and progress with all those accounts.
•Promptly responds to email requests to secure the opportunity.
•Maintain open lines of communications with ownership/management.
Here's What You Need to Succeed as the Inside Sales Representative:
Excel at Exceptional Inside Sales: Personality that is upbeat, positive, and motivating with the ability to communicate with customers, peers and management in a clear, cheerful, easy to understand, voice.
Self-motivated individual, with the ability to listen and apply what is heard, to move the sale forward.
Requires a high degree of self-confidence, a driven determination to get the sale made, and a willingness to take on personal responsibility.
Have an Eye for Perfection: High degree of organization, with an outstanding work ethic. Honesty with the highest level of trustworthiness and the utmost integrity. Dress and personal hygiene appropriate for an office environment.,
Identify Additional Opportunities to Help the Customer: Our accounts view you as the trusted expert to make the best recommendations for their current and future needs.
Education and/or Experience
•Computer literacy and the ability to use standard applications
•Personality suitable to communication effectively with customers and fellow employees.
•Professional appearance and personality.
•Excellent interpersonal and communication skills (written and verbal).
•Must be self-motivated, energetic and results oriented.
This Job Is NOT For You If . . .
•You say things in your head like "A broken window - what's the big deal?" To our customers, when glass breaks, it's an emergency and safety issue. We take it as seriously as they do.
•You think working Monday mornings is optional. But our customers depend on us to show up as scheduled. Calling off work at the last-minute impacts not just the customer but the whole team.
Here's How We Take Care of Our Employees:
•Paid Training
•Bonuses & Incentives
•Benefits Package
•PTO and Vacation
At Glass Doctor, you will be a valued part of our team and community. By providing continuing training, we will invest in you as you grow with us. Pay range is $15-$25 per hour depending on experience. Also, we have a bonus structure in place.
If you are ready to put your passion for customer service and glass expertise to work, then what are you waiting for?
APPLY TODAY!
Customer Service
Posted today
Job Viewed
Job Description
Transdev in Hillburn, NY is hiring a Customer Service Representativeto act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety.
Transdev is proud to offer:
+ Competitive compensation package of minimum $20.00/hour - Maximum $22.00/hour
+ Benefits include:
+ Vacation: one (1) week
+ Sick days: 7 days
+ Holidays: 8 days
+ Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities:
+ Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor.
+ Comprehensive understanding of policies and procedures
+ Meet or exceed established performance requirements.
+ Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
+ Other duties as required.
Qualifications:
+ High School Diploma, GED or equivalent.
+ Computer literate
+ Excellent customer service skills.
+ Ability to operate standard telephone system.
+ Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements:
+ Must be able to work shifts or flexible work schedules as needed.
+ The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
+ Work environment will be a combination of both indoors and outdoors.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Drug-free workplace
If based in the United Sates, applicants must be eligible to work in the U.S. without restrictions for any employer at any time;be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Job Type: Full Time
Req ID: 6189
Pay Group: H6C
Cost Center: 166
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.
Customer Service Lead, Luxury Stores Customer Service
Posted 1 day ago
Job Viewed
Job Description
The candidate has mastered essential Customer Service Lead functions and is dedicated to providing superior world-class service while ensuring the effective management of workflow and processes. This individual will join a team of four Lead Associates and oversee 12 CSAs, facilitating the daily coordination of process and workflow management. The CS Lead will report to the Luxury Stores Manager, providing feedback on observations and trends. They will also serve as a key contact for escalated customer issues, assisting with training and ensuring adherence to Service Level Agreements (SLAs).
Key Job Responsibilities- Provide 1x1 coaching to CSAs and Lead team members to ensure performance meets company standards.
- Identify performance improvement opportunities through contact evaluations, providing feedback to managers and Quality Assurance (QA).
- Serve as a reference and point of contact for escalated customer situations, offering guidance and using judgment to resolve issues promptly.
- Escalate and document progress and operational roadblocks to management.
- Monitor real-time adherence reporting to ensure service metrics are met.
- Act as a Subject Matter Expert (SME) for company policies and processes.
- Deliver quick results with minimal supervision in a dynamic and often ambiguous work environment.
Manage CS help inbox, including monitoring and reporting trends, utilizing tools like Seller Central, CSC Call Center Manager, TT, SIM, and shipping carrier admin sites.
Monitor and guide daily workflow across phone, email, and chat channels, ensuring consistent coverage and service delivery.
Facilitate high-volume CS help desk communication using SIM, prioritizing issues and ensuring resolutions are handled within the SLA.
Maintain and follow up on manual, mishandled, or exception orders to ensure customer satisfaction.
Manage CS Issue ticketing with brand and fulfillment teams to resolve customer and departmental technical issues.
Assist with new hire training programs and onboarding of new CSA's, ensuring a smooth transition into the team.
Distribute and manage special project workflows, collaborating with Customer Service Associates (CSA).
Adopt CS policies and procedures, ensuring compliance and consistency through contact coaching and providing general support for the CS staff.
Collaborate with internal groups such as QC, Returns departments, Brand Teams, Merchandising, and FC to resolve customer-facing issues.
Sustain SLA adherence by managing high-volume workloads and assisting with peak demand periods.
Customer Service Lead, Luxury Stores Customer Service
Posted today
Job Viewed
Job Description
Customer Service (CS) Luxury Lead - Workflow and Process Management
The candidate has mastered essential Customer Service Lead functions and is dedicated to providing superior world-class service while ensuring the effective management of workflow and processes. This individual will join a team of 4 Lead Associates and oversee 12 CSAs, facilitating the daily coordination of process and workflow management. The CS Lead will report to the Luxury Stores Manager, providing feedback on observations and trends. They will also serve as a key contact for escalated customer issues, assisting with training and ensuring adherence to Service Level Agreements (SLAs).
Key job responsibilities
Key Job Responsibilities:
* Provide 1x1 coaching to CSAs and Lead team members to ensure performance meets company standards.
* Identify performance improvement opportunities through contact evaluations, providing feedback to managers and Quality Assurance (QA).
* Serve as a reference and point of contact for escalated customer situations, offering guidance and using judgment to resolve issues promptly.
* Escalate and document progress and operational roadblocks to management.
* Monitor real time adherence reporting to ensure service metrics are met.
* Act as a Subject Matter Expert (SME) for company policies and processes.
* Deliver quick results with minimal supervision in a dynamic and often ambiguous work environment.
A day in the life
* Manage CS help inbox, including monitoring and reporting trends, utilizing tools like Seller Central, CSC Call Center Manager, TT, SIM, and shipping carrier admin sites.
* Monitor and guide daily workflow across phone, email, and chat channels, ensuring consistent coverage and service delivery.
* Facilitate high-volume CS help desk communication using SIM, prioritizing issues and ensuring resolutions are handled within the SLA.
* Maintain and follow up on manual, mishandled, or exception orders to ensure customer satisfaction.
* Manage CS Issue ticketing with brand and fulfillment teams to resolve customer and departmental technical issues.
* Assist with new hire training programs and onboarding of new CSA's, ensuring a smooth transition into the team.
* Distribute and manage special project workflows, collaborating with Customer Service Associates (CSAs).
* Adopt CS policies and procedures, ensuring compliance and consistency through contact coaching and providing general support for the CS staff.
* Collaborate with internal groups such as QC, Returns departments, Brand Teams, Merchandising, and FC to resolve customer-facing issues.
* Sustain SLA adherence by managing high-volume workloads and assisting with peak demand periods.
Basic Qualifications
* Flexibility with a full-time schedule, including shifts on weekends and evenings.
* Strong critical thinking, problem-solving, and communication skills, with the ability to make decisions in a fast-paced, high-volume environment.
* Ability to work with minimal supervision while managing multiple tasks and resolving complex issues.
* Exceptional organizational skills, with the ability to prioritize tasks and manage time effectively.
* Demonstrated initiative in identifying areas of improvement and providing solutions.
* High school diploma or equivalent.
Preferred Qualifications
* 2+ years of experience in Customer Service or a related field, ideally in a high-touch service or luxury retail environment.
* Demonstrated success in coaching, mentoring, and/or leading a small team in a customer service environment
* Mastery of essential customer service functions.
* Collaborative approach to problem-solving, with a focus on sharing and enhancing team knowledge
* Excellent attention to detail and ability to work in a team-oriented environment.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $37,200/year in our lowest geographic market up to $59,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
We need a Customer Service Representative (CSR) that serves as the first point of contact for customers, addressing questions and concerns related to a company's products or services through phone, email, or chat. Primary responsibilities include resolving issues, offering product information, processing orders, and ensuring a high level of customer satisfaction through effective communication and problem-solving. Key traits for success in this role include empathy, patience, active listening, and proficiency in customer service tools and software.
Duties / Responsibilities:
- Communicate with customers via phone or in person to provide information about products and services, process orders, close accounts, or gather details regarding complaints.
- Maintain accurate records of customer interactions, including inquiries, complaints, comments, and the actions taken to resolve issues.
- Verify that necessary changes or corrections have been made to effectively resolve customer concerns.
- Calculate service charges, collect payments or deposits, and coordinate billing arrangements as needed.
- Escalate unresolved customer issues to the appropriate department for further review and resolution.
- Analyze insurance policy terms to determine whether specific losses are covered under the policy.
- Follow up with customers to respond to inquiries, share updates on claim investigations, or communicate planned adjustments.
- Address customer complaints related to service or billing by facilitating activities such as merchandise exchanges, refunds, or billing corrections.
- Review and compare disputed items with original orders and invoice records; prepare accurate documentation for returned goods.
- Gather and evaluate all relevant information to assess the validity of customer complaints and identify potential contributing factors, such as weather-related impacts on utility bills.
Skills / Requirements / Qualifications
- Active Listening: Fully focusing on what others are saying, taking the time to understand their points, asking relevant questions, and avoiding inappropriate interruptions.
- Verbal Communication: Clearly and effectively conveying information when speaking with others.
- Customer Service Orientation: Proactively seeking opportunities to assist and support customers.
- Persuasion: Influencing others to consider different viewpoints or change their behavior when appropriate.
- Reading Comprehension: Interpreting and understanding written content in work-related documents.
- Critical Thinking: Applying logical reasoning to evaluate options, identify strengths and weaknesses, and develop effective solutions.
- Written Communication: Writing clearly and appropriately based on the needs of the audience.
- Coordination: Aligning personal actions with those of others to work efficiently and collaboratively.
- Social Awareness: Recognizing and understanding the emotions and reactions of others.
- Negotiation: Facilitating discussions to resolve differences and reach mutually beneficial agreements.
Job Zones
Title: Job Zone Two – Some Preparation Needed
Education: These roles typically require a high school diploma.
Related Experience: Some prior work-related experience, knowledge, or skills are usually beneficial. For instance, a teller would gain an advantage from previous experience in customer-facing roles.
Job Training: Positions in this zone generally require a few months to one year of on-the-job training, often working alongside experienced colleagues. Some roles may also be linked to formal apprenticeship programs.
Job Zone Examples: These jobs often focus on applying practical knowledge and interpersonal skills to assist others. Common examples include customer service representatives, retail sales associates, forest firefighters, physical therapist aides, sheet metal workers, and bank tellers.
Company Details
Customer service representative
Posted 3 days ago
Job Viewed
Job Description
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities:
- Gathering invoices, statements, reports, personal details, documents and information from employees, other departments and clients.
- Scanning through information to identify pertinent information.
- Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing.
- Creating accurate spreadsheets.
- Entering and updating information into relevant databases.
- Ensuring data is backed up.
Requirements: - High school diploma.
- 1+ years experience in a relevant field.
- Good command of English.
- Excellent knowledge of MS Office Word and Excel.
- Strong interpersonal and communication skills.
- Ability to concentrate for lengthy periods and perform accurately with adequate speed.
- Proficient touch typing skills.