Customer Service Representative

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01005 Barre $25 - $31 per hour Higgins Energy Alternatives

Posted 10 days ago

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Job Description

Full time Permanent

Higgins Energy Alternatives is seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As a company dedicated to providing sustainable energy solutions, we believe in putting our customers first and delivering the highest level of service. In this role, you will be the face of our company and play a crucial role in ensuring customer satisfaction and retention.

Key Responsibilities:
• Provide exceptional support to customers via phone, email and in-person meetings
• Address customer inquiries, concerns and complaints with professionalism and empathy
• Educate customers about our products and services, and provide recommendations based on their needs
• Collaborate with other departments to resolve complex customer issues and ensure a seamless experience
• Keep accurate records of customer interactions and update customer profiles in our database
• Follow up with customers to ensure their concerns are resolved to their satisfaction
• Meet and exceed customer service goals and objectives set by the company
• Stay up-to-date with our products, services, and company policies to provide accurate and consistent information to customers

Qualifications:
• High school diploma or equivalent education required; Bachelor's degree in business or related field preferred
• At least 2 years of customer service experience in a fast-paced, customer-focused environment
• Excellent communication skills and a friendly and approachable demeanor
• Strong problem-solving and decision-making abilities
• Ability to prioritize and manage multiple inquiries and tasks effectively
• Proficient computer skills and experience with customer service software (CRM)
• Familiarity with sustainable energy solutions is a plus

Why Work for Us:
At Higgins Energy Alternatives, we value our employees and strive to create a positive and supportive work environment. We offer competitive salaries and benefits, including health insurance, dental, and vision coverage, as well as paid time off and opportunities for professional growth and development. Our company is committed to making a positive impact on our environment and communities, and we are proud to have a team that shares this passion and drive.

Company Details

Higgins Energy Alternatives is one of the oldest and largest fireplace shops in the United States. Our family business was first opened by Ron and Sue Higgins as an antique store in a barn on Route 122 in Barre, Massachusetts. The Energy Crisis of 1979 brought the addition of wood stoves and chainsaws to our product mix, and so we became “Higgins Stoves and Antiques.”
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Overnight Customer Service

01609 Worcester, Massachusetts Planet Fitness, Inc.

Posted 10 days ago

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Job Description

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will Customer Service, Overnight, Member Service, Retail, Instructor, Customer
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Customer Service Associate

01432 Ayer, Massachusetts Ayer Shop N Save LLC

Posted today

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Job Description

A Cashier's primary responsibility is to process customer transactions accurately and efficiently, handling payments, providing receipts, and ensuring a positive customer experience. This includes operating cash registers or point-of-sale (POS) systems, managing cash and other payment types, and resolving customer inquiries or issues. Cashiers also play a role in maintaining a clean and organized checkout area, potentially assisting with stocking shelves, and adhering to store policies.

Key Responsibilities:

    • Processing Transactions:
      Scanning items, calculating costs, accepting payments (cash, credit, debit, etc.), providing change, and issuing receipts.



  • Customer Service:
    Greeting customers, answering questions, assisting with purchases, and resolving complaints or concerns.


  • Cash Handling:
    Managing cash drawers, balancing registers, and ensuring accurate cash flow.


  • Maintaining Checkout Area:
    Keeping the checkout area clean, organized, and stocked with necessary supplies.


  • Other Duties:
    May include tasks like bagging purchases, handling returns, and participating in inventory management.




Skills and Qualifications:
  • Customer Service Skills: Friendly, approachable demeanor and the ability to assist customers with a positive attitude.


  • Cash Handling Skills: Accuracy and attention to detail in managing money and processing transactions.


  • Communication Skills: Ability to communicate clearly with customers and team members.


  • Problem-Solving Skills: Ability to handle customer complaints and resolve issues effectively.


  • Organizational Skills: Ability to keep checkout areas tidy and manage multiple tasks.


  • Basic Math Skills: Required for calculating costs, making change, and balancing registers.


  • Familiarity with POS systems: Knowledge of how to operate cash registers or POS systems.

Benefits Include:

Employee Referral Program

PTO (Start accruing it from day one!)

Vacation Time (for full time employees)

Schedule:

4 Hour Shifts

6 Hour Shifts

8 Hour Shifts

Must Have Reliable Transportation.

Weekend Availability Required.

Sundays Are R equired.

**Ayer Shop 'n Save provides equal opportunity for employment to all associates. As well as applicants for employment without regard or judgement to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by state law.

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Customer Service Associate

01749 Hudson, Massachusetts Walgreens

Posted today

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Job Description

Job Description:

  • Models and delivers a distinctive and delightful customer experience.

  • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.


Customer Experience

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).


Operations

  • Provides customers with courteous, friendly, fast, and efficient service.

  • Recommends items for sale to customer and recommends trade-up and/or companion items.

  • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.

  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.

  • Implements Company asset protection procedures to identify and minimize profit loss.

  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

  • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.

  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

  • Has working knowledge of store systems and store equipment.

  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.

  • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).

  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.

  • Completes special assignments and other tasks as assigned.


Training & Personal Development

  • Attends training and completes PPLs requested by Manager or assigned by corporate.

Job ID: BR

Title: Customer Service Associate

Company Indicator: Walgreens

Employment Type: Flexible hours

Job Function: Retail

Full Store Address: 186 MAIN ST,HUDSON,MA,01749

Full District Office Address: 186 MAIN ST,HUDSON,MA, -S

External Basic Qualifications:

  • Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

  • Requires willingness to work flexible schedule, including evenings and weekend hours


Preferred Qualifications:

  • Prefer six months of experience in a retail environment.

  • Prefer to have prior work experience with Walgreens.

  • Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

  • Requires willingness to work flexible schedule, including evenings and weekend hours.


We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Shift:

Store: 17166-HUDSON MA

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Customer Service Associate

01520 Holden, Massachusetts Avient

Posted today

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Job Description

The Customer Service Associate is an entry level position. The purpose of the customer service function is to serve as the internal face to the customer in providing value added services that grow our business. Primarily by telephone, this position assists in responding to Avient's Customer Service requests, concerns, suggestions and complaints. The Customer Service Associate must take responsibility to continually develop and use sound judgment in decision making and problem solving. As a representative of Avient Corporation, the individual in this position is required to follow and communicate Avient business practices to customers and demonstrate the Avient Code of Conduct, ethics and values on a daily basis. Work is done under general supervision and guidance.

  • Assist Customer Account Representatives with a variety of tasks.

  • Develop and expand customer duties and responsibilities.

  • Establish and maintain positive working relationships with your team, supervisor and customers.

  • Work with customer orders from order entry to delivery and invoicing.

  • Communicate effectively over the phone and electronically.

  • Use a variety of systems to enter and complete transactions.

  • Develop an understanding of our products and services, those of customers and those of our competitors.

  • Meet time management expectations.

  • Key inside contact for specific customer/seller base.

  • Process incoming orders, confirm pricing and availability of product.

  • Advise customers of order status.

  • Provide relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules, etc.

  • Timely and accurate administration of sales orders, customer complaints, material returns and credits.

  • Answer price and availability questions.

  • Respond to customer literature requests for MSDS, Certifications, etc.

  • Follow all applicable ISO procedures.

  • Use system reports and inquiries to drive activities that ensure superior customer service.

  • Maintain customer service related information for customer accounts; customer notes, e-mail, phone, special instructions, etc.

  • Process new customer/update requests.

  • Provide market or account intelligence gained through customer contact.

  • Participate in customer calls and visits with sellers.

  • Proactive communication with product supply reps and shipping department of any order changes customer initiates.

  • Work with seller and PSRs to reduce aged inventory.

  • High School Diploma or equivalent required

  • At least 1 year in a customer service environment required

  • Compensation range for this position is: $48-60k depending on related experience

Our purpose at Avient Corporation is to be an innovator of materials solutions that help our customers succeed, while enabling a sustainable world.

Innovation goes far beyond materials science; it's powered by the passion, creativity, and diverse expertise of 9,000 professionals worldwide. Whether you're a finance wizard, a tech enthusiast, an operational powerhouse, an HR changemaker, or a trailblazer in materials development, you'll find your place at Avient.

Join our global team and help shape the future with sustainable solutions that transform possibilities into realities. Your unique perspective could be the key to our next breakthrough!

We believe that all of our global employees are leaders and that the six most important behaviors for driving our strategy and culture are the same no matter if an employee is a leader of self, a leader of others, or a leader of the business.

By playing to win, acting customer centric, driving innovation and profitable growth, collaborating seamlessly across Avient, and motivating and inspiring and developing others and yourself you will accelerate your ability to achieve Avient's strategic goals, to meet our customer needs, and to accomplish your career goals.

At Avient, we believe a wide variety of thoughts, ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions on hiring, promotion, development, compensation or advancement are based solely on a person's qualifications, abilities, experience and performance.

Avient is an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran's status, or other legally protected classification in accordance with applicable federal, state and local law. If you need an accommodation because of a disability to complete an online application, please contact the Avient HR Team by emailing,

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