9 Support Functions jobs in Dallas
Finance Manager - Business Support (Card & Small Business Valuation, Analytics and Reporting team)
75026 Plano, Texas
Bank of America
Posted 1 day ago
Job Viewed
Job Description
Finance Manager - Business Support (Card & Small Business Valuation, Analytics and Reporting team)
Charlotte, North Carolina;Newark, Delaware; Plano, Texas; New York, New York; Pennington, New Jersey
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge
Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Summary:**
This job is responsible for serving as a finance partner to specified Lines of Business (LOBs) and directing the day-to-day finance activities to manage strategic annual planning and implementation. Key responsibilities include performing forecasting, profitability analysis, expense efficiency, pricing, financial reporting, and overseeing value creation ideas and new investment business cases. Job expectations include supporting management in key decision making, and influencing and gaining support from financial analysts.
**Line of Business Job Description:**
The Card & Small Business Lending Valuation, Analytics, and Reporting group is responsible for providing financial support for the Consumer, Wealth Management and Small Business Card unsecured lending products. The team engages across numerous lines of business and multiple corporate partners to provide best-in-class projections of profitability to feed an accurate corporate forecast, drive marketing investment, inform business cases for product and risk strategies, and perform profitability analytics while ensuring proper risk/reward discipline to grow the business responsibly.
**Responsibilities:**
+ Oversees the financial analysis and reporting needed to provide Line of Business (LOB) and finance leadership with trends and comparisons on all financial matters, focusing on maximizing revenue growth, cost management, profitability, cash flow generation, and operational improvement
+ Reviews LOBs financial performances and provides strategic direction to teams by assisting with synthesizing key trends, assessing current and future business risks, and preparing, analyzing, and reporting on financial results and key metrics
+ Manages forecasting and/or budgeting and compares current performance against plan, prior periods, and forecasts to evaluate current and future performance trajectory
+ Delegates and provides oversight to teams building financial management reports, presentations, and ad hoc analyses for LOBs and/or finance partners
+ Implements new and ongoing projects and strategic initiatives by helping to create new processes to automate key reporting capabilities and delivering on process improvements and simplifications to enable increased focus on strategic priorities
+ Builds, maintains, and manages partner relationships across the Finance division and implements policies and procedures that ensure integrity of the financials, sound controls, and effective procedures
**Additional Responsibilities:**
+ Develop, maintain, and automate Credit Card Valuation profitability forecasting tools and models, including the methodologies that are utilized across the team for analysis of Card Product initiatives, forecasting, actual profitability, and portfolio performance evaluation
+ Serve as the subject matter expert in the model forecasting formulas, concepts, and limitations and ensure that the forecasting approach complies with model governance standards and provides accurate and meaningful business insights
+ Collaborate with cross-functional teams, including: Finance, Consumer Product, Technology, Credit Risk, Model Risk Management and others, to ensure the alignment of financial goals and tools with business strategies
+ Prepare reports and presentations for senior management, clearly communicating financial insights and recommendations
+ Be a thought leader, problem solver and change agent that can independently develop novel ideas, gain buy in, and implement the vision
**Required Qualifications:**
+ 5+ years' experience in Consumer Lending analysis (preferably Credit Card) or equivalent
+ Experience in applying business acumen to understand various analytic outputs and detect behavioral patterns in data to extrapolate recommendations for future actions
+ Ability to independently lead data driven, analytical or automation projects that require buy in and adoption from the broader team
+ Excellent communication skills and the ability to work collaboratively with cross-functional teams
**Desired Qualifications:**
+ Bachelor's degree preferably in Finance, Business, Computer Science or a related field
+ Experience in building, maintaining, and improving discounted cash flow models
+ Independent problem solver based on business knowledge and experience
+ Technical expertise with Alteryx, SQL, SAS, Power Query, VBA and/or Tableau
**Skills:**
+ Business Process Analysis
+ Collaboration
+ Data Quality Management
+ Financial Analysis
+ Financial Management
+ Analytical Thinking
+ Critical Thinking
+ Data Visualization
+ Decision Making
+ Prioritization
+ Business Acumen
+ Business Case Analysis
+ Financial Forecasting and Modeling
+ Project Management
+ Reporting
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
Charlotte, North Carolina;Newark, Delaware; Plano, Texas; New York, New York; Pennington, New Jersey
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge
Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Summary:**
This job is responsible for serving as a finance partner to specified Lines of Business (LOBs) and directing the day-to-day finance activities to manage strategic annual planning and implementation. Key responsibilities include performing forecasting, profitability analysis, expense efficiency, pricing, financial reporting, and overseeing value creation ideas and new investment business cases. Job expectations include supporting management in key decision making, and influencing and gaining support from financial analysts.
**Line of Business Job Description:**
The Card & Small Business Lending Valuation, Analytics, and Reporting group is responsible for providing financial support for the Consumer, Wealth Management and Small Business Card unsecured lending products. The team engages across numerous lines of business and multiple corporate partners to provide best-in-class projections of profitability to feed an accurate corporate forecast, drive marketing investment, inform business cases for product and risk strategies, and perform profitability analytics while ensuring proper risk/reward discipline to grow the business responsibly.
**Responsibilities:**
+ Oversees the financial analysis and reporting needed to provide Line of Business (LOB) and finance leadership with trends and comparisons on all financial matters, focusing on maximizing revenue growth, cost management, profitability, cash flow generation, and operational improvement
+ Reviews LOBs financial performances and provides strategic direction to teams by assisting with synthesizing key trends, assessing current and future business risks, and preparing, analyzing, and reporting on financial results and key metrics
+ Manages forecasting and/or budgeting and compares current performance against plan, prior periods, and forecasts to evaluate current and future performance trajectory
+ Delegates and provides oversight to teams building financial management reports, presentations, and ad hoc analyses for LOBs and/or finance partners
+ Implements new and ongoing projects and strategic initiatives by helping to create new processes to automate key reporting capabilities and delivering on process improvements and simplifications to enable increased focus on strategic priorities
+ Builds, maintains, and manages partner relationships across the Finance division and implements policies and procedures that ensure integrity of the financials, sound controls, and effective procedures
**Additional Responsibilities:**
+ Develop, maintain, and automate Credit Card Valuation profitability forecasting tools and models, including the methodologies that are utilized across the team for analysis of Card Product initiatives, forecasting, actual profitability, and portfolio performance evaluation
+ Serve as the subject matter expert in the model forecasting formulas, concepts, and limitations and ensure that the forecasting approach complies with model governance standards and provides accurate and meaningful business insights
+ Collaborate with cross-functional teams, including: Finance, Consumer Product, Technology, Credit Risk, Model Risk Management and others, to ensure the alignment of financial goals and tools with business strategies
+ Prepare reports and presentations for senior management, clearly communicating financial insights and recommendations
+ Be a thought leader, problem solver and change agent that can independently develop novel ideas, gain buy in, and implement the vision
**Required Qualifications:**
+ 5+ years' experience in Consumer Lending analysis (preferably Credit Card) or equivalent
+ Experience in applying business acumen to understand various analytic outputs and detect behavioral patterns in data to extrapolate recommendations for future actions
+ Ability to independently lead data driven, analytical or automation projects that require buy in and adoption from the broader team
+ Excellent communication skills and the ability to work collaboratively with cross-functional teams
**Desired Qualifications:**
+ Bachelor's degree preferably in Finance, Business, Computer Science or a related field
+ Experience in building, maintaining, and improving discounted cash flow models
+ Independent problem solver based on business knowledge and experience
+ Technical expertise with Alteryx, SQL, SAS, Power Query, VBA and/or Tableau
**Skills:**
+ Business Process Analysis
+ Collaboration
+ Data Quality Management
+ Financial Analysis
+ Financial Management
+ Analytical Thinking
+ Critical Thinking
+ Data Visualization
+ Decision Making
+ Prioritization
+ Business Acumen
+ Business Case Analysis
+ Financial Forecasting and Modeling
+ Project Management
+ Reporting
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
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0
Business Relationship Support Associate Manager - Dedicated Client Services
75062 Irving, Texas
Wells Fargo
Posted 1 day ago
Job Viewed
Job Description
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo's Global Payments & Liquidity (GPL) team is an integrated, forward-looking product organization with end-to-end payments, data, liquidity and associated lending solutions that enable our clients to achieve their business objectives in an evolving digital world.
**About this role:**
Wells Fargo is seeking a Business Relationship Support Associate Manager to join the Global Payments and Liquidity Dedicated Client Services team.
**In this role, you will:**
+ Manage the relationship support function for an assigned team or office
+ Manage the end-to-end customer experience including onboarding
+ Ensure timely completion, quality, and compliance on the team
+ Perform hiring, development, and retention of individuals
+ Identify opportunities for process improvement and risk control development and adhere to all policy and regulatory requirements
+ Participate in the identification and maximization of growth opportunities and on-site calls with Relationship Managers
+ Oversee customer due diligence operations which may include proper initiation and accuracy of loan documentation process and implementation of treasury products, adhering to all policy and regulatory requirements
+ Oversee a compliance monitoring program and evaluating the results, ensuring achievement of a satisfactory rating on all audits, working with business management to resolve issues, and address deficiencies
+ Complete all required assessments, exercises, training, and affirmations in accordance with Bank Policies and Audit requirements, including Business Continuity Planning
+ Make decisions and resolve issues related to work allocation and daily operations with client management
+ Interpret policies, procedures, and compliance requirements
+ Collaborate and influence all levels of professionals including more experienced managers
+ Lead team to achieve objectives
+ Manage allocation of people and financial resources for Business Relationship Support
+ Mentor and guide talent development of direct reports and assist in hiring talent
**Required Qualifications:**
+ 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
+ 1+ years of leadership experience
**Desired Qualifications:**
+ Experience in treasury management client services, implementation, sales or product support.
+ Experience supporting Commercial Banking.
**Job Expectations:**
+ This position is not eligible for Visa sponsorship
+ This position is a hybrid work model. Must be willing to work out of the Irving, TX office approximately 3 days a week
+ Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process
**Posting End Date:**
21 Sep 2025
**_*Job posting may come down early due to volume of applicants._**
**We Value Equal Opportunity**
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo ( .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
**Req Number:** R-
Wells Fargo's Global Payments & Liquidity (GPL) team is an integrated, forward-looking product organization with end-to-end payments, data, liquidity and associated lending solutions that enable our clients to achieve their business objectives in an evolving digital world.
**About this role:**
Wells Fargo is seeking a Business Relationship Support Associate Manager to join the Global Payments and Liquidity Dedicated Client Services team.
**In this role, you will:**
+ Manage the relationship support function for an assigned team or office
+ Manage the end-to-end customer experience including onboarding
+ Ensure timely completion, quality, and compliance on the team
+ Perform hiring, development, and retention of individuals
+ Identify opportunities for process improvement and risk control development and adhere to all policy and regulatory requirements
+ Participate in the identification and maximization of growth opportunities and on-site calls with Relationship Managers
+ Oversee customer due diligence operations which may include proper initiation and accuracy of loan documentation process and implementation of treasury products, adhering to all policy and regulatory requirements
+ Oversee a compliance monitoring program and evaluating the results, ensuring achievement of a satisfactory rating on all audits, working with business management to resolve issues, and address deficiencies
+ Complete all required assessments, exercises, training, and affirmations in accordance with Bank Policies and Audit requirements, including Business Continuity Planning
+ Make decisions and resolve issues related to work allocation and daily operations with client management
+ Interpret policies, procedures, and compliance requirements
+ Collaborate and influence all levels of professionals including more experienced managers
+ Lead team to achieve objectives
+ Manage allocation of people and financial resources for Business Relationship Support
+ Mentor and guide talent development of direct reports and assist in hiring talent
**Required Qualifications:**
+ 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
+ 1+ years of leadership experience
**Desired Qualifications:**
+ Experience in treasury management client services, implementation, sales or product support.
+ Experience supporting Commercial Banking.
**Job Expectations:**
+ This position is not eligible for Visa sponsorship
+ This position is a hybrid work model. Must be willing to work out of the Irving, TX office approximately 3 days a week
+ Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process
**Posting End Date:**
21 Sep 2025
**_*Job posting may come down early due to volume of applicants._**
**We Value Equal Opportunity**
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo ( .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
**Req Number:** R-
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1
Business Relationship Support Specialist - Treasury Management Service Team Lead
75062 Irving, Texas
Wells Fargo
Posted 1 day ago
Job Viewed
Job Description
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo's Global Payments & Liquidity (GPL) team is an integrated, forward-looking product organization with end-to-end payments, data, liquidity and associated lending solutions that enable our clients to achieve their business objectives in an evolving digital world.
**About this role:**
Wells Fargo is seeking a Business Relationship Support Representative (GPL Service Team Lead) to join the Global Payments & Liquidity team.
**In this role, you will:**
+ Be accountable for a complex portfolio of customers
+ Share leadership role with managers to oversee a portfolio of accounts
+ Identify opportunity for process improvements within the portfolio
+ Review and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolio
+ Verify compliance and report identified issues for resolution
+ Make decisions on complex customer issues
+ Partner with managers to resolve issues and provides status updates on implementations
+ Develop expertise in the policies, procedures, and compliance requirements
+ Handle complex customer issues which include escalation and resolution
+ Lead team and serve as a subject matter expert for the department
+ Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
+ Interact with internal customers
+ Receive direction from leaders
+ Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
**Required Qualifications:**
+ 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
**Desired Qualifications:**
+ 2+ years' Treasury Management Dedicated Client Services Experience
+ 2+ years' experience supporting Complex Treasury Management Products (Ex: ECS Product Suite, BAI, International Wires) and utilizingTreasury Management Tools and Applications (Ex: UAM, Service View, Hogan)
+ Ability to triage and troubleshoot complex issues, inclusive of root cause identification and communication of resolution to clients and internal stakeholders
+ Ability to act as an extension of management supporting the broader team, leading escalations and managing partner relationships
+ Advanced knowledge and ability to support high profile, complex clients within the Commercial banking or Corporate Investment Banking client base
+ Strong personal leadership skills, including initiative, accountability and the ability to inspire and motivate others
**Job Expectations** :
+ This position is not eligible for Visa sponsorship
+ This position is a hybrid work model. Must be willing to work out of the Irving, TX location approximately 3 days a week
+ The hours for this position may vary between 7 AM and 6 PM Local Standard Time
+ Ability to travel 10%
+ Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process
**Posting End Date:**
25 Sep 2025
**_*Job posting may come down early due to volume of applicants._**
**We Value Equal Opportunity**
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo ( .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
**Req Number:** R-
Wells Fargo's Global Payments & Liquidity (GPL) team is an integrated, forward-looking product organization with end-to-end payments, data, liquidity and associated lending solutions that enable our clients to achieve their business objectives in an evolving digital world.
**About this role:**
Wells Fargo is seeking a Business Relationship Support Representative (GPL Service Team Lead) to join the Global Payments & Liquidity team.
**In this role, you will:**
+ Be accountable for a complex portfolio of customers
+ Share leadership role with managers to oversee a portfolio of accounts
+ Identify opportunity for process improvements within the portfolio
+ Review and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolio
+ Verify compliance and report identified issues for resolution
+ Make decisions on complex customer issues
+ Partner with managers to resolve issues and provides status updates on implementations
+ Develop expertise in the policies, procedures, and compliance requirements
+ Handle complex customer issues which include escalation and resolution
+ Lead team and serve as a subject matter expert for the department
+ Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
+ Interact with internal customers
+ Receive direction from leaders
+ Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
**Required Qualifications:**
+ 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
**Desired Qualifications:**
+ 2+ years' Treasury Management Dedicated Client Services Experience
+ 2+ years' experience supporting Complex Treasury Management Products (Ex: ECS Product Suite, BAI, International Wires) and utilizingTreasury Management Tools and Applications (Ex: UAM, Service View, Hogan)
+ Ability to triage and troubleshoot complex issues, inclusive of root cause identification and communication of resolution to clients and internal stakeholders
+ Ability to act as an extension of management supporting the broader team, leading escalations and managing partner relationships
+ Advanced knowledge and ability to support high profile, complex clients within the Commercial banking or Corporate Investment Banking client base
+ Strong personal leadership skills, including initiative, accountability and the ability to inspire and motivate others
**Job Expectations** :
+ This position is not eligible for Visa sponsorship
+ This position is a hybrid work model. Must be willing to work out of the Irving, TX location approximately 3 days a week
+ The hours for this position may vary between 7 AM and 6 PM Local Standard Time
+ Ability to travel 10%
+ Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process
**Posting End Date:**
25 Sep 2025
**_*Job posting may come down early due to volume of applicants._**
**We Value Equal Opportunity**
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo ( .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
**Req Number:** R-
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2
Administrative Support (Dallas)
75215 Park Cities, Texas
Russell Tobin
Posted 2 days ago
Job Viewed
Job Description
Administrative Support Opportunity
Ideal for Experienced Support Professionals
Location: Dallas, Texas
Duration: 6-12 month contract | Full-time | Onsite
Pay: $29/hour
Are you a sharp, detail-oriented Administrative Support professional with experience assisting executives in fast-paced, high-demand environments? Were seeking a contract Administrative Support team member to join a respected organization in Dallas, TX. This role requires strong judgment, discretion, and the ability to thrive in a dynamic, collaborative settingparticularly within financial services, government, or corporate environments.
What Were Looking For:
- Proven experience supporting executives in a complex environment
- Background in financial services, government, or corporate settings preferred
- Ability to manage highly confidential and sensitive information with discretion
- Strong interpersonal skills and a team-first mindset, collaborating across local and global teams
- Calm under pressure and capable of multitasking in a fast-paced environment
- Excellent written and verbal communication skills with a consistently professional tone
- Extreme attention to detail and exceptional organizational skills
- Proactive, independent thinker with excellent problem-solving and follow-up abilities
- High level of integrity, professionalism, and diplomacy
- Strong proficiency in MS Word, Excel, PowerPoint, Outlook, and Zoom
- Familiarity with SAP Concur or similar expense platforms
What Youll Do:
- Provide day-to-day administrative support to executives and teams across multiple cities
- Coordinate domestic and international travel arrangements, including visa requirements
- Process heavy volumes of expense reports, invoices, and sponsorships in a timely, compliant manner
- Perform general administrative duties such as time entry, scanning, filing, mailing, and archiving
- Maintain awareness of current priorities, ensuring seamless support coverage across the team
Why This Role?
Join a high-performing team in a leading organization where your skills and professionalism will be highly valued. This contract offers meaningful experience, with the potential to open doors for future opportunities.
Apply now to take your next step in a rewarding administrative career!
View Now
3
Back Office/Contact Center Operations - Application Support Lead Vice President
75062 Irving, Texas
Citigroup
Posted 1 day ago
Job Viewed
Job Description
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.
Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.
The Back Office / Contact Center Operations - Application Support Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
**Responsibilities:**
+ Partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implement solutions.
+ Provides expertise in the area and an advanced level of understanding of the principles of app support.
+ Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
+ Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet their goals.
+ Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
+ Considers the implications of the application of technology to the current environment.
+ Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
+ Acts as advisor or coach to new or lower-level analysts; allocates work.
+ Provides in-depth analysis of interpretive thinking to define problems and develop innovative solutions.
+ Directlyimpacts the business by influencing strategic functional decisions through advice, counsel or provided services.
+ Persuades and influences others through strong and comprehensive communication and diplomacy skills
+ Performs other duties and functions as assigned
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ 6+ years experience in an Application Support, Business Analyst, or TPM role.
+ Provide primary operational support for critical back office and contact center applications, including workflow, live chat, chatbot platforms, and Interactive Voice Response (IVR) systems.
+ Leverage expertise in cloud technologies (AWS, Azure), microservices architectures, and Java-based applications to ensure high availability and performance of contact center solutions.
+ Apply knowledge of Generative AI (GenAI), Machine Learning (ML), and Large Language Models (LLMs) to support and optimize intelligent automation within the contact center environment; IVR experience is a significant plus.
+ Utilize project management and business analysis tools such as Jira, Confluence, MS Project, PowerPoint, Excel, etc. for tracking, reporting, and collaboration.
+ Demonstrate advanced domain expertise in workflow, chatbot and IVR technologies; prior experience with GenAI in a back-office operations and contact center context is highly desirable.
+ Practical problem solving and strategic thinking skills
+ Demonstrated leadership, interpersonal skills and relationship building skills
+ Service oriented attitude
+ Ability to work in a fast-paced environment
+ Experience working or leading requirement gathering efforts for multiple large development projects at one-time
+ Proficient using basic technical tools and systems
+ Good interpersonal and communication skills
**Education:**
+ Bachelor's/University degree, Master's degree preferred
* Agile Methodology, JIRA, Project Management, Stakeholder Communication, Solution Design
---
**Job Family Group:**
Technology
---
**Job Family:**
Applications Support
---
**Time Type:**
Full time
---
**Primary Location:**
Irving Texas United States
---
**Primary Location Full Time Salary Range:**
$125,760.00 - $188,640.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
**Anticipated Posting Close Date:**
Sep 29, 2025
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ( ._
_View Citi's EEO Policy Statement ( and the Know Your Rights ( poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.
Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.
The Back Office / Contact Center Operations - Application Support Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
**Responsibilities:**
+ Partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implement solutions.
+ Provides expertise in the area and an advanced level of understanding of the principles of app support.
+ Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
+ Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet their goals.
+ Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
+ Considers the implications of the application of technology to the current environment.
+ Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
+ Acts as advisor or coach to new or lower-level analysts; allocates work.
+ Provides in-depth analysis of interpretive thinking to define problems and develop innovative solutions.
+ Directlyimpacts the business by influencing strategic functional decisions through advice, counsel or provided services.
+ Persuades and influences others through strong and comprehensive communication and diplomacy skills
+ Performs other duties and functions as assigned
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ 6+ years experience in an Application Support, Business Analyst, or TPM role.
+ Provide primary operational support for critical back office and contact center applications, including workflow, live chat, chatbot platforms, and Interactive Voice Response (IVR) systems.
+ Leverage expertise in cloud technologies (AWS, Azure), microservices architectures, and Java-based applications to ensure high availability and performance of contact center solutions.
+ Apply knowledge of Generative AI (GenAI), Machine Learning (ML), and Large Language Models (LLMs) to support and optimize intelligent automation within the contact center environment; IVR experience is a significant plus.
+ Utilize project management and business analysis tools such as Jira, Confluence, MS Project, PowerPoint, Excel, etc. for tracking, reporting, and collaboration.
+ Demonstrate advanced domain expertise in workflow, chatbot and IVR technologies; prior experience with GenAI in a back-office operations and contact center context is highly desirable.
+ Practical problem solving and strategic thinking skills
+ Demonstrated leadership, interpersonal skills and relationship building skills
+ Service oriented attitude
+ Ability to work in a fast-paced environment
+ Experience working or leading requirement gathering efforts for multiple large development projects at one-time
+ Proficient using basic technical tools and systems
+ Good interpersonal and communication skills
**Education:**
+ Bachelor's/University degree, Master's degree preferred
* Agile Methodology, JIRA, Project Management, Stakeholder Communication, Solution Design
---
**Job Family Group:**
Technology
---
**Job Family:**
Applications Support
---
**Time Type:**
Full time
---
**Primary Location:**
Irving Texas United States
---
**Primary Location Full Time Salary Range:**
$125,760.00 - $188,640.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
**Anticipated Posting Close Date:**
Sep 29, 2025
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ( ._
_View Citi's EEO Policy Statement ( and the Know Your Rights ( poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
View Now
4
Back Office/Contact Center Operations - Application Support Analyst Assistant Vice President
75062 Irving, Texas
Citigroup
Posted 1 day ago
Job Viewed
Job Description
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.
Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.
The Back Office/Contact Center Operations - Application Support Analyst t is a professional role operating within the Contact Center Operations team within our Operations Technology group in Citi. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information.
Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.
**Responsibilities:**
+ Provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
+ Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
+ Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
+ Start of day checks, continuous monitoring, and regional handover.
+ Perform same day risk reconciliations
+ Develop and maintain technical support documentation.
+ Identifies ways to maximize the potential of the applications used
+ Assess risk and impact of production issues and escalate business and technology management in a timely manner.
+ Ensures that storage and archiving procedures are in place and functioning correctly
+ Formulates and defines scope and objectives for complex application enhancements and problem resolution
+ Reviews and develops application contingency planning to ensure availability to users.
+ Partners with appropriate development and production support areas prioritize bug fixes and support tooling requirements.
+ Participate in application releases, from development, testing and deployment into production.
+ Engages in post implementation analysis to ensure successful system design and functionality.
+ Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
+ Ensures essential procedures are followed and helps to define operating standards and processes.
+ Act as a liaison between users/traders, interfacing with internal technology groups and vendors.
+ Expected to be able to raise problems withappropriate technology and business teams, while adhering to Service Level Agreements.
+ Acts as advisor or coach to new or lower-level analysts.
+ Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
+ Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
+ Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
+ Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
+ Performs other duties and functions as assigned.
+ Has the ability to operate with a limited level of direct supervision.
+ Can exercise independence of judgement and autonomy.
+ Acts as SME to senior stakeholders and /or other team members.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ 5+ years experience in an Application Support, Business Analyst, or TPM role.
+ Provide primary operational support for critical back office and contact center applications, including workflow, live chat, chatbot platforms, and Interactive Voice Response (IVR) systems.
+ Leverage expertise in cloud technologies (AWS, Azure), microservices architectures, and Java-based applications to ensure high availability and performance of contact center solutions.
+ Apply knowledge of Generative AI (GenAI), Machine Learning (ML), and Large Language Models (LLMs) to support and optimize intelligent automation within the contact center environment; IVR experience is a significant plus.
+ Utilize project management and business analysis tools such as Jira, Confluence, MS Project, PowerPoint, Excel, etc. for tracking, reporting, and collaboration.
+ Demonstrate advanced domain expertise in workflow, chatbot and IVR technologies; prior experience with GenAI in a back office operations and contact center context is highly desirable.
+ Practical problem solving and strategic thinking skills
+ Demonstrated leadership, interpersonal skills and relationship building skills
+ Service oriented attitude
+ Ability to work in a fast-paced environment
+ Experience working or leading requirement gathering efforts for multiple large development projects at one-time
+ Proficient using basic technical tools and systems
+ Good interpersonal and communication skills
**Education:**
+ Bachelor's/University degree or equivalent experience
---
**Job Family Group:**
Technology
---
**Job Family:**
Applications Support
---
**Time Type:**
Full time
---
**Primary Location:**
Irving Texas United States
---
**Primary Location Full Time Salary Range:**
$96,400.00 - $144,600.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
**Anticipated Posting Close Date:**
Sep 29, 2025
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ( ._
_View Citi's EEO Policy Statement ( and the Know Your Rights ( poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.
Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.
The Back Office/Contact Center Operations - Application Support Analyst t is a professional role operating within the Contact Center Operations team within our Operations Technology group in Citi. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information.
Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.
**Responsibilities:**
+ Provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
+ Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
+ Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
+ Start of day checks, continuous monitoring, and regional handover.
+ Perform same day risk reconciliations
+ Develop and maintain technical support documentation.
+ Identifies ways to maximize the potential of the applications used
+ Assess risk and impact of production issues and escalate business and technology management in a timely manner.
+ Ensures that storage and archiving procedures are in place and functioning correctly
+ Formulates and defines scope and objectives for complex application enhancements and problem resolution
+ Reviews and develops application contingency planning to ensure availability to users.
+ Partners with appropriate development and production support areas prioritize bug fixes and support tooling requirements.
+ Participate in application releases, from development, testing and deployment into production.
+ Engages in post implementation analysis to ensure successful system design and functionality.
+ Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
+ Ensures essential procedures are followed and helps to define operating standards and processes.
+ Act as a liaison between users/traders, interfacing with internal technology groups and vendors.
+ Expected to be able to raise problems withappropriate technology and business teams, while adhering to Service Level Agreements.
+ Acts as advisor or coach to new or lower-level analysts.
+ Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
+ Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
+ Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
+ Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
+ Performs other duties and functions as assigned.
+ Has the ability to operate with a limited level of direct supervision.
+ Can exercise independence of judgement and autonomy.
+ Acts as SME to senior stakeholders and /or other team members.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ 5+ years experience in an Application Support, Business Analyst, or TPM role.
+ Provide primary operational support for critical back office and contact center applications, including workflow, live chat, chatbot platforms, and Interactive Voice Response (IVR) systems.
+ Leverage expertise in cloud technologies (AWS, Azure), microservices architectures, and Java-based applications to ensure high availability and performance of contact center solutions.
+ Apply knowledge of Generative AI (GenAI), Machine Learning (ML), and Large Language Models (LLMs) to support and optimize intelligent automation within the contact center environment; IVR experience is a significant plus.
+ Utilize project management and business analysis tools such as Jira, Confluence, MS Project, PowerPoint, Excel, etc. for tracking, reporting, and collaboration.
+ Demonstrate advanced domain expertise in workflow, chatbot and IVR technologies; prior experience with GenAI in a back office operations and contact center context is highly desirable.
+ Practical problem solving and strategic thinking skills
+ Demonstrated leadership, interpersonal skills and relationship building skills
+ Service oriented attitude
+ Ability to work in a fast-paced environment
+ Experience working or leading requirement gathering efforts for multiple large development projects at one-time
+ Proficient using basic technical tools and systems
+ Good interpersonal and communication skills
**Education:**
+ Bachelor's/University degree or equivalent experience
---
**Job Family Group:**
Technology
---
**Job Family:**
Applications Support
---
**Time Type:**
Full time
---
**Primary Location:**
Irving Texas United States
---
**Primary Location Full Time Salary Range:**
$96,400.00 - $144,600.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
**Anticipated Posting Close Date:**
Sep 29, 2025
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ( ._
_View Citi's EEO Policy Statement ( and the Know Your Rights ( poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
View Now
5
Case Administrator (Legal Services/Administrative Support)
75215 Park Cities, Texas
American Arbitration Association
Posted 1 day ago
Job Viewed
Job Description
Case Administrator (Legal Services/Administrative Support)
Location: Dallas, TX, United States
Date Posted:Sep 18, 2025
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.
If you are unable to complete your application, you may request a disability accommodation and submit your information through an alternative method by contacting the Human Resources Department via email- (email protected) .
Description
Case Administrator (Legal Services/Administrative Support) -
Overview
You will work with a dedicated group of professionals and will be responsible for providing administrative support on arbitration and mediation cases in accordance with the rules and procedures of the AAA and applicable law. This is an exciting opportunity for an individual seeking a legal career who prides themselves on professionalism, client service, communications abilities, and problem-solving skills.
This position's starting annual salary range is based upon location, with quarterly incentive opportunities.
-
San Antonio, TX | Charlotte, NC | Miami, FL - $48,000 - $1,000
-
Atlanta, GA | Buffalo, NY | Dallas, TX | Fresno, CA - 51,000 - 54,000
-
Johnston, RI | Houston, TX | Minneapolis, MN - 51,000 - 55,000
-
New York, NY | San Francisco, CA - 60,000 - 63,000
-
Chicago, IL | Voorhees, NJ | San Diego, CA - 54,000 - 57,500
-
Boston, MA | Los Angeles, CA | Piscataway, NJ - 56,000 - 59,000
The American Arbitration Association (AAA) is the leading provider of arbitration and mediation dispute resolution services, and has consistently been named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
RESPONSIBILITIES:
-
Assists in administering arbitration and mediation cases; communicates regularly with parties, party representatives, and arbitrators and mediators by telephone, email, video conferencing, and letter; performs scheduling and other administrative tasks.
-
Understands and applies respective rules and procedures for administering arbitration and mediation cases, including fee and billing policies; interprets and determines their appropriate application to assigned cases.
-
Maintains and updates case files, records, and documents in the online case management system (PRISM).
-
Ensures confidentiality of case information and case records; adheres to the AAA's information security and data privacy policies, procedures, and practices.
-
Assists in coordinating, initiating, and administering conference calls and video conferences.
-
Applies correct case fee schedules; accurately calculates and allocates billings/cancellations based on fee schedules and contractual agreements; explains fee calculations and billing processes to customers.
-
Prepares and sends electronic and written communications to parties, party attorneys, and arbitrators and mediators.
-
Proactively identifies case management issues and informs management; takes appropriate action to resolve them as appropriate.
-
Responds to inquiries from clients, client representatives, and panelists in a timely and courteous manner; assists managers with informing and educating clients and client representatives on ADR processes.
-
Provides feedback to management regarding interaction with arbitrators and mediators.
-
Demonstrates regular, reliable, and predictable job attendance.
-
Attends on-site and in-person meetings and training sessions.
EDUCATION AND EXPERIENCE
Associate's degree in business or related discipline; three years of relevant work experience (e.g. customer service, case administration, legal environment); or an equivalent combination of education and work experience.
KNOWLEDGE, SKILLS, & ABILITIES
-
Proficiency in reading and interpreting various documents, including legal files, business correspondence, and procedure manuals.
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Demonstrates strong written communication skills for reports and correspondence.
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Communicates effectively verbally, both in person and via telephone, with diverse stakeholders such as customers, attorneys, arbitrators, mediators, and colleagues.
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Intermediate proficiency with Microsoft Outlook, Word and web-based case management systems.
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Intermediate proficiency in Microsoft Excel, including functions such as pivot tables, formulas, and data analysis tools to maintain, interpret and present complex data effectively.
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Experienced in data management, with the ability to organize and maintain large datasets, ensuring accuracy and efficiency in reporting and decision-making processes.
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Ability to maintain composure and professionalism when dealing with challenging situations or difficult individuals.
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.
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Talent Manager, Administrative and Customer Support - Dallas North
75219 Dallas, Texas
Robert Half
Posted 1 day ago
Job Viewed
Job Description
**JOB REQUISITION**
Talent Manager, Administrative and Customer Support - Dallas North
**LOCATION**
TX DALLAS NORTH
**JOB DESCRIPTION**
**Job Summary**
Our **Talent Managers** work in a team environment and have responsibility for negotiating and developing business with new and current clients. Talent Managers market our services via telephone, video and by conducting in-person meetings with hiring managers and decision-makers in accounting and finance departments. Additional responsibilities include: recruiting, interviewing and matching highly skilled administrative and customer support professionals with clients' projects, contract assignments and contract to full-time opportunities; managing ongoing engagements to deliver outstanding customer service to both clients and candidates; providing ongoing communication and career guidance to candidates; and participating in local trade association and networking events to increase Robert Half's presence in the local business community.
**Qualifications:**
+ Bachelor's degree preferred.
+ 1+ years administrative and customer supportexperience preferred.
+ 2+ years' experience with Business Development in a Metrics Driven environment. At least one with success in developing new business in a multi‐call, multi‐decision maker environment.
+ Prior success marketing to and closing top level decision makers at small/medium sized businesses and cultivating mutually beneficial long-term relationships.
+ Working knowledge of current Windows Operating System, Microsoft Office Suite (especially Excel), and any Contact Management Application (Salesforce).
+ Knowledge and familiarity with administrative and customer supportdepartment operations.
+ Positive attitude and an engaging businesslike approach.
**Top Reasons to Work for Robert Half:**
+ **EXCITING CAREER OPPORTUNITIES WITH THE INDUSTRY LEADER -** For more than 75 years, our history of success and strong client relationships provide a level of stability few companies can match.
+ **PERFORMANCE = REWARD -** We offer exceptional earning potential and a competitive benefits package, including a base salary and bonus pay (for talent professional positions), group health insurance benefits (medical, vision, dental), flexible spending and health savings accounts, life and accident insurance, adoption, surrogacy and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at roberthalfbenefits.com .
+ **UPWARD MOBILITY -** With more than 300 locations worldwide, we provide excellent career advancement potential, both locally and beyond.
+ **TOOLS FOR SUCCESS -** We provide world-class training, client relationship management tools and advanced technology to help you succeed.
+ **RESPECTED WORLDWIDE -** Robert Half has appeared on FORTUNE magazine's list of "Most Admired Companies" since 1998, as well as numerous "Best Places to Work" lists around the world.
+ **OUTSTANDING CORPORATE RESPONSIBILITY -** We believe in an "Ethics First" philosophy, which means we are committed to social responsibility, promoting inclusion in the workplace, and actively participating in communities where we live and work. Learn more by downloading Robert Half's Corporate Responsibility Report at roberthalf.com/about-robert-half/corporate-responsibility .
Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to or call for assistance.
In your email please include the following:
+ The specific accommodation requested to complete the employment application.
+ The location(s) (city, state) to which you would like to apply.
For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
**JOB LOCATION**
TX DALLAS NORTH
Talent Manager, Administrative and Customer Support - Dallas North
**LOCATION**
TX DALLAS NORTH
**JOB DESCRIPTION**
**Job Summary**
Our **Talent Managers** work in a team environment and have responsibility for negotiating and developing business with new and current clients. Talent Managers market our services via telephone, video and by conducting in-person meetings with hiring managers and decision-makers in accounting and finance departments. Additional responsibilities include: recruiting, interviewing and matching highly skilled administrative and customer support professionals with clients' projects, contract assignments and contract to full-time opportunities; managing ongoing engagements to deliver outstanding customer service to both clients and candidates; providing ongoing communication and career guidance to candidates; and participating in local trade association and networking events to increase Robert Half's presence in the local business community.
**Qualifications:**
+ Bachelor's degree preferred.
+ 1+ years administrative and customer supportexperience preferred.
+ 2+ years' experience with Business Development in a Metrics Driven environment. At least one with success in developing new business in a multi‐call, multi‐decision maker environment.
+ Prior success marketing to and closing top level decision makers at small/medium sized businesses and cultivating mutually beneficial long-term relationships.
+ Working knowledge of current Windows Operating System, Microsoft Office Suite (especially Excel), and any Contact Management Application (Salesforce).
+ Knowledge and familiarity with administrative and customer supportdepartment operations.
+ Positive attitude and an engaging businesslike approach.
**Top Reasons to Work for Robert Half:**
+ **EXCITING CAREER OPPORTUNITIES WITH THE INDUSTRY LEADER -** For more than 75 years, our history of success and strong client relationships provide a level of stability few companies can match.
+ **PERFORMANCE = REWARD -** We offer exceptional earning potential and a competitive benefits package, including a base salary and bonus pay (for talent professional positions), group health insurance benefits (medical, vision, dental), flexible spending and health savings accounts, life and accident insurance, adoption, surrogacy and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at roberthalfbenefits.com .
+ **UPWARD MOBILITY -** With more than 300 locations worldwide, we provide excellent career advancement potential, both locally and beyond.
+ **TOOLS FOR SUCCESS -** We provide world-class training, client relationship management tools and advanced technology to help you succeed.
+ **RESPECTED WORLDWIDE -** Robert Half has appeared on FORTUNE magazine's list of "Most Admired Companies" since 1998, as well as numerous "Best Places to Work" lists around the world.
+ **OUTSTANDING CORPORATE RESPONSIBILITY -** We believe in an "Ethics First" philosophy, which means we are committed to social responsibility, promoting inclusion in the workplace, and actively participating in communities where we live and work. Learn more by downloading Robert Half's Corporate Responsibility Report at roberthalf.com/about-robert-half/corporate-responsibility .
Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to or call for assistance.
In your email please include the following:
+ The specific accommodation requested to complete the employment application.
+ The location(s) (city, state) to which you would like to apply.
For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
**JOB LOCATION**
TX DALLAS NORTH
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