What Jobs are available for Support Positions in Orlando?
Showing 133 Support Positions jobs in Orlando
Customer Support Specialist
32801 Orlando, Florida
$45000 Annually
WhatJobs Direct
Posted today
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Job Description
Our client is seeking a motivated and customer-focused Customer Support Specialist to join their team in **Orlando, Florida, US**. This is an on-site position requiring excellent communication and problem-solving skills. You will be the first point of contact for customers, providing exceptional service and support across various channels, including phone, email, and live chat. Your role will be crucial in resolving customer issues, answering inquiries, and ensuring a positive customer experience.
Key Responsibilities:
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Diagnose and resolve technical issues, product-related questions, and service requests.
- Guide customers through product features, troubleshooting steps, and account management.
- Escalate complex issues to appropriate departments when necessary, ensuring follow-up and resolution.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Identify trends in customer inquiries and provide feedback to internal teams for product and service improvement.
- Educate customers on product updates, new features, and best practices.
- Maintain a high level of product knowledge and continuously update it as needed.
- Contribute to team goals by meeting or exceeding key performance indicators (KPIs) for response time, resolution rate, and customer satisfaction.
- Assist with training new team members on support procedures and best practices.
- Uphold company standards for customer service excellence.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Previous experience in customer service, technical support, or a similar role.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Patience, empathy, and a genuine desire to help customers.
- Ability to work collaboratively within a team.
- Availability to work flexible hours, including occasional weekends or evenings, as required.
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0
Customer Support Specialist
32801 Orlando, Florida
$22 Hourly
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is searching for a dedicated and empathetic Customer Support Specialist to join their growing team. This hybrid role offers the flexibility of working both from home and in our state-of-the-art office, providing a balanced work environment. You will be the first point of contact for customers, delivering exceptional service and resolving inquiries efficiently and effectively. Your primary goal will be to ensure customer satisfaction by providing accurate information, troubleshooting issues, and escalating complex problems when necessary. This position is based in Orlando, Florida, US .
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products, services, and company policies.
- Troubleshoot and resolve customer issues, guiding them through step-by-step solutions.
- Identify and escalate priority issues to the appropriate departments for resolution.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Identify opportunities to improve the customer experience and provide feedback to management.
- Stay up-to-date on product knowledge and company updates.
- Assist with training new team members as needed.
- Contribute to a positive and collaborative team environment.
- High school diploma or equivalent; some college coursework preferred.
- Proven customer support experience or experience in a related client-facing role.
- Excellent communication and active listening skills.
- Strong problem-solving abilities and the capacity to think on your feet.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- Patience, empathy, and a customer-centric attitude.
- Familiarity with remote collaboration tools is a plus.
- A desire to help others and a positive demeanor.
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1
Customer Support Specialist - Technical
32830 Orlando, Florida
$48000 Annually
WhatJobs Direct
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking dedicated and technically proficient Customer Support Specialists to join their growing team. This is a fully remote position, offering the flexibility to work from home. You will be the primary point of contact for customers experiencing technical issues with our products and services, providing timely and effective solutions. Your role is crucial in ensuring customer satisfaction and maintaining a positive brand reputation.
Key Responsibilities:
Qualifications:
Join our client's dedicated support team and make a difference in our customers' experience, all from the comfort of your home office in Orlando, Florida, US . We are committed to providing exceptional service and support.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat, addressing technical problems and providing clear solutions.
- Troubleshoot and diagnose software and hardware issues, guiding customers through resolution steps.
- Escalate complex issues to appropriate internal teams (e.g., Tier 2 support, engineering) when necessary.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Identify recurring issues and provide feedback to the product development team for improvements.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Stay up-to-date with product knowledge and new feature releases.
- Proactively seek opportunities to improve the customer support process.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
- 2+ years of experience in a technical customer support or helpdesk role.
- Strong understanding of common operating systems (Windows, macOS) and troubleshooting techniques.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) is beneficial.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional verbal and written communication skills, with the ability to explain technical information clearly.
- Patience, empathy, and a customer-centric approach.
- Ability to multitask and manage time effectively in a fast-paced remote environment.
- Proficiency with CRM software and helpdesk ticketing systems.
- Experience with (Specific Software/Product Type relevant to fictional company) is a strong advantage.
Join our client's dedicated support team and make a difference in our customers' experience, all from the comfort of your home office in Orlando, Florida, US . We are committed to providing exceptional service and support.
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2
Customer Support Specialist - Technical
32837 Orlando, Florida
$45000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a dedicated and technically adept Customer Support Specialist to join their growing team in Orlando, Florida, US . This hybrid role offers a blend of in-office engagement and remote work flexibility, allowing you to contribute effectively while maintaining a healthy work-life balance. You will be the primary point of contact for customers, providing exceptional technical support and resolving inquiries related to our software products. The ideal candidate possesses strong troubleshooting skills, a patient and empathetic demeanor, and a passion for helping users succeed. Responsibilities include diagnosing and resolving technical issues via phone, email, and chat; documenting customer interactions and solutions; and escalating complex problems to senior support staff or engineering teams when necessary. You will also play a role in identifying trends in customer issues and providing feedback for product improvement. We are looking for individuals with excellent communication skills, a keen analytical mind, and the ability to explain technical concepts clearly to non-technical users. This role requires meticulous attention to detail and a commitment to delivering outstanding customer service. You will be expected to maintain a high level of product knowledge and stay updated on new features and releases. Join a supportive team environment where your contributions are valued, and opportunities for professional development are encouraged. This is an excellent opportunity to grow your career in customer support within a thriving tech company. The hybrid model ensures you can collaborate effectively with colleagues while enjoying remote work benefits. We are committed to empowering our customers and ensuring their success with our products.
Responsibilities:
Responsibilities:
- Provide timely and effective technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot software issues, guiding users through step-by-step solutions.
- Document all customer interactions, technical issues, and resolutions in the CRM system.
- Escalate unresolved technical issues to appropriate internal teams (e.g., Tier 2 support, engineering).
- Maintain a high level of product knowledge and stay updated on software updates and new features.
- Identify customer needs and educate them on product functionalities and best practices.
- Contribute to the knowledge base by creating and updating support documentation and FAQs.
- Proactively identify potential issues and provide feedback to product development teams.
- Ensure a high level of customer satisfaction through prompt and professional service.
- Collaborate with team members to share knowledge and improve support processes.
- High school diploma or equivalent required; Associate's or Bachelor's degree in a related field is a plus.
- Minimum of 2 years of experience in technical customer support or a similar role.
- Proficiency in troubleshooting software applications and operating systems.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Strong problem-solving and analytical skills.
- Familiarity with CRM software and helpdesk ticketing systems.
- Ability to work effectively in a hybrid environment and manage time efficiently.
- Patient, empathetic, and customer-focused attitude.
- Ability to work independently and as part of a team.
- Must be authorized to work in the US.
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3
Senior Customer Support Specialist
32801 Orlando, Florida
$55000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Senior Customer Support Specialist to join our dedicated support team, working remotely from **Orlando, Florida, US**. In this pivotal role, you will be the primary point of contact for our valued customers, providing exceptional assistance and ensuring a positive experience. Your responsibilities will include handling complex customer inquiries via phone, email, and chat, troubleshooting technical issues, processing requests, and resolving complaints efficiently and effectively. The Senior Customer Support Specialist will also be responsible for escalating issues when necessary, documenting customer interactions thoroughly, and contributing to the continuous improvement of our support processes and knowledge base. You will play a key role in identifying customer needs and providing feedback to internal teams to enhance our products and services. The ideal candidate possesses outstanding communication and interpersonal skills, a patient and customer-centric approach, and a strong ability to problem-solve. A deep understanding of our products/services and the ability to articulate technical information clearly to non-technical users is essential. We are looking for a motivated individual who can work autonomously, manage their time effectively, and consistently deliver high-quality support. Responsibilities:
- Provide advanced customer support via phone, email, and chat.
- Troubleshoot and resolve complex customer issues, including technical problems.
- Process customer requests accurately and efficiently.
- Escalate unresolved issues to appropriate departments, following established protocols.
- Document all customer interactions and resolutions in the CRM system.
- Contribute to the development and maintenance of support documentation and FAQs.
- Identify customer trends and provide feedback to product and development teams.
- Assist in training and mentoring junior support staff.
- Ensure customer satisfaction and loyalty through exceptional service.
- Maintain up-to-date knowledge of products, services, and support policies.
- Associate's degree or equivalent experience in a related field.
- 3+ years of experience in a customer support or helpdesk role, with experience in a senior capacity.
- Proven ability to handle complex customer inquiries and resolve technical issues.
- Excellent written and verbal communication skills.
- Strong problem-solving and critical-thinking abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and manage workload effectively in a remote environment.
- Patience, empathy, and a customer-first attitude.
- Experience in (Specific Industry relevant to client, e.g., SaaS, E-commerce, Finance) is a plus.
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4
Senior Customer Support Specialist
32801 Orlando, Florida
$50000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their thriving customer service team. This role is primarily remote, offering flexibility to candidates who excel in providing exceptional support and problem-solving. As a Senior Specialist, you will be responsible for handling complex customer inquiries, troubleshooting technical issues, and providing guidance on our client's products and services. You will act as a point of escalation for junior team members, offering mentorship and sharing your expertise to resolve challenging cases. The ideal candidate possesses outstanding communication skills, both written and verbal, and has a deep understanding of customer service best practices. You will utilize various communication channels, including phone, email, and live chat, to ensure timely and effective resolution of customer concerns. Maintaining detailed records of customer interactions, feedback, and resolutions is crucial. You will also contribute to the development of support documentation, FAQs, and training materials to improve the overall customer experience. Proactive engagement in identifying trends in customer issues and providing feedback to product and development teams is highly valued. This is an excellent opportunity for a dedicated support professional to advance their career in a supportive, remote-first environment.
Responsibilities:
Responsibilities:
- Provide high-level customer support via phone, email, and chat, resolving complex issues effectively.
- Act as an escalation point for junior support staff, providing guidance and mentorship.
- Troubleshoot technical problems and guide customers through resolution steps.
- Educate customers on product features, services, and best practices.
- Maintain accurate and detailed records of all customer interactions and resolutions in the CRM system.
- Contribute to the creation and maintenance of knowledge base articles, FAQs, and support documentation.
- Identify recurring customer issues and provide feedback to relevant departments for product improvement.
- Ensure customer satisfaction by delivering timely, empathetic, and professional support.
- Assist in training new customer support team members.
- Stay updated on product knowledge and company policies.
- Associate's degree or equivalent work experience.
- Minimum of 3 years of experience in a customer support or technical support role, with at least 1 year in a senior or lead capacity.
- Proven ability to handle complex customer inquiries and resolve challenging issues.
- Excellent communication, interpersonal, and active listening skills.
- Proficiency in using CRM software and customer support platforms.
- Strong troubleshooting and problem-solving abilities.
- Ability to work independently and manage time effectively in a remote setting.
- Familiarity with (mention a relevant software/product type, e.g., SaaS platforms, IT support tools) is a plus.
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5
Senior Customer Support Specialist
32830 Orlando, Florida
$22 Hourly
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, fully remote team. In this crucial role, you will be the primary point of contact for customers, providing exceptional support and ensuring their issues are resolved efficiently and effectively. You will handle a variety of customer inquiries through multiple channels, including phone, email, and live chat. Your responsibilities will include troubleshooting technical issues, guiding users through product features, processing service requests, and escalating complex problems to the appropriate departments. We are looking for individuals who are passionate about delivering outstanding customer service and have a proven ability to remain calm and professional under pressure. This is a remote-first position, meaning you will work from home, collaborating with a distributed team. Success in this role requires excellent communication skills, a strong problem-solving aptitude, and the ability to manage your time effectively in an independent work environment. You will also contribute to improving our support resources by identifying trends in customer issues and suggesting enhancements to our knowledge base and support documentation. This role demands a proactive approach to customer satisfaction and a commitment to upholding our company's reputation for excellent service.
Key Responsibilities:
Qualifications:
This is an exciting opportunity to join a growing company and make a significant impact on customer satisfaction. If you are a dedicated support professional looking for a challenging and rewarding remote role, we encourage you to apply. Our client values diversity and is an equal opportunity employer. Join our client's team and help shape the future of customer support from the comfort of your home in Orlando, Florida, US .
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues related to our products and services.
- Guide customers through troubleshooting steps and product usage.
- Escalate unresolved issues to senior support staff or other departments when necessary.
- Maintain accurate records of customer interactions and resolutions in our CRM system.
- Identify and report recurring issues to management for potential product or process improvements.
- Contribute to the development and maintenance of our customer-facing knowledge base.
- Provide feedback to product and engineering teams based on customer interactions.
- Proactively identify opportunities to improve the customer experience.
Qualifications:
- Proven experience in a customer service or technical support role, preferably in a remote setting.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Experience with (Specific Product/Industry - e.g., SaaS, FinTech) is a plus.
- A dedicated home office setup with a reliable internet connection is required.
This is an exciting opportunity to join a growing company and make a significant impact on customer satisfaction. If you are a dedicated support professional looking for a challenging and rewarding remote role, we encourage you to apply. Our client values diversity and is an equal opportunity employer. Join our client's team and help shape the future of customer support from the comfort of your home in Orlando, Florida, US .
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6
Senior Customer Support Specialist
32801 Orlando, Florida
$20 Hourly
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Orlando, Florida, US . This role is integral to maintaining our high standards of customer satisfaction by providing exceptional support and resolving complex issues. The ideal candidate will possess a strong understanding of customer service principles and a proven track record of exceeding expectations. You will be responsible for handling escalated customer inquiries via phone, email, and live chat, troubleshooting technical and non-technical problems, and documenting all customer interactions accurately in our CRM system. Collaboration with other departments, such as sales and product development, will be crucial to identify trends and provide feedback for service and product improvements. This position requires excellent communication skills, empathy, and the ability to work effectively under pressure. You will also contribute to training junior team members and developing support documentation and knowledge base articles.
Responsibilities:
Qualifications:
This is an exciting opportunity to grow your career within a reputable organization. The role offers competitive compensation and benefits, along with opportunities for professional development. We are looking for individuals who are passionate about customer advocacy and dedicated to delivering outstanding service.
Responsibilities:
- Manage and resolve escalated customer issues with a high degree of urgency and professionalism.
- Provide comprehensive support across various communication channels.
- Diagnose and troubleshoot customer problems, identifying root causes and implementing effective solutions.
- Maintain detailed and accurate records of customer interactions and resolutions.
- Collaborate with cross-functional teams to improve customer experience.
- Contribute to the development and maintenance of support materials.
- Mentor and guide junior customer support representatives.
- Analyze customer feedback to identify areas for service enhancement.
- Ensure adherence to company policies and service level agreements.
Qualifications:
- Minimum of 3 years of experience in a customer service or helpdesk role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency in CRM software and helpdesk ticketing systems.
- Ability to empathize with customers and de-escalate tense situations.
- Demonstrated ability to work independently and as part of a team.
- High school diploma or equivalent; Bachelor's degree preferred.
- Experience in the (Industry Sector, e.g., Tech, Retail) industry is a plus.
- Ability to manage multiple priorities and deadlines effectively.
This is an exciting opportunity to grow your career within a reputable organization. The role offers competitive compensation and benefits, along with opportunities for professional development. We are looking for individuals who are passionate about customer advocacy and dedicated to delivering outstanding service.
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7
Senior Customer Support Specialist
32830 Orlando, Florida
$55000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team. This pivotal role will involve providing exceptional support to customers via multiple channels, including phone, email, and live chat. You will be responsible for troubleshooting complex technical issues, guiding users through product features, and escalating unresolved problems to appropriate departments. A key aspect of this position is to contribute to the continuous improvement of our customer service processes by identifying trends, suggesting enhancements, and developing new support documentation and FAQs. You will also play a crucial role in training and mentoring junior support staff, fostering a collaborative and high-performing team environment. This position offers a hybrid work model, combining remote flexibility with in-office collaboration. The ideal candidate will possess outstanding communication and interpersonal skills, a patient and empathetic demeanor, and a strong problem-solving aptitude. A proven track record in customer service, particularly within a technical support capacity, is essential. Experience with CRM software and ticketing systems is required. The ability to multitask effectively and manage time efficiently in a fast-paced environment is also critical. We are looking for individuals who are passionate about delivering outstanding customer experiences and are eager to grow with a leading organization. The successful candidate will work collaboratively with cross-functional teams to ensure customer satisfaction and retention. This role is based in Orlando, Florida, US . Candidates should be comfortable working a hybrid schedule, which includes both remote and in-office workdays. A commitment to professional development and a proactive approach to problem-solving are highly valued. Join us in shaping the future of customer engagement and making a tangible difference in the lives of our users. We offer competitive compensation and a supportive work environment.
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8
Lead Customer Support Specialist
32801 Orlando, Florida
$55000 Annually
WhatJobs Direct
Posted today
Job Viewed
Job Description
Our client is searching for a dynamic and experienced Lead Customer Support Specialist to join their team in **Orlando, Florida, US**. This role involves providing high-level technical and customer support, resolving complex issues, and mentoring junior support staff. You will be instrumental in developing and refining support processes, ensuring exceptional customer satisfaction. The ideal candidate will have a strong background in customer service, technical troubleshooting, and team leadership. Proven experience with ticketing systems (e.g., Zendesk, Salesforce Service Cloud) and excellent communication skills are essential. You will act as a point of escalation for challenging customer inquiries, requiring in-depth product knowledge and problem-solving abilities. This hybrid position offers a balance between working from home and collaborating in our **Orlando, Florida, US** office, fostering teamwork and knowledge sharing. We are looking for an individual who is passionate about customer advocacy, adept at de-escalating tense situations, and capable of coaching others to achieve outstanding service levels. The ability to analyze support trends and provide feedback for product improvement is highly valued. This is an excellent opportunity to take on a leadership role within a growing organization dedicated to customer success.
Responsibilities:
Responsibilities:
- Provide advanced technical and customer support to end-users via phone, email, and chat.
- Troubleshoot and resolve complex customer issues, acting as an escalation point.
- Mentor and train junior customer support representatives, providing guidance and feedback.
- Develop and update support documentation, knowledge base articles, and FAQs.
- Analyze support trends and identify opportunities for process improvements.
- Collaborate with engineering and product teams to resolve escalated issues and provide customer feedback.
- Ensure all customer interactions are handled professionally and efficiently.
- Contribute to a positive and collaborative team environment.
- Bachelor's degree in a relevant field or equivalent work experience.
- 3-5 years of experience in customer support, with at least 1 year in a lead or senior role.
- Demonstrated technical troubleshooting skills and product knowledge.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce).
- Excellent communication, interpersonal, and problem-solving abilities.
- Ability to de-escalate complex customer situations.
- Experience in coaching or mentoring team members.
- Comfortable working in a hybrid office/remote environment.
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