265 Support Positions jobs in Orlando
Help Desk Specialist
32806 Orlando, Florida
Leidos
Posted 1 day ago
Job Viewed
Job Description
**Description**
The Simulator Common Architecture Requirements and Standards (SCARS) Program currently has an opening for a **Help Desk Specialist** to work in our Orlando, FL office. This is an exciting opportunity to use your experience to support a sustainment initiative to incrementally establish a common open-systems architecture for Air Forcesimulators, improvingcyber resilience andresponsiveness, and minimizing life cycle costs. All support is provided via phone, and the help desk specialist will troubleshoot access issues such as password resets and other tier-based issues.The **Help Desk Specialist** will be responsible for:
+ Logging all calls in the ticketing system and escalating issues to the next level when needed.
+ Work to achieve day-to-day objectives consisting of tasks that are typically routine, with some deviation from standard practice.
+ Work under moderate supervision for routine tasks.
+ Resolve routine problems and issues, with clearly prescribed solutions.
+ Check and make minor adjustments to work methods to solve problems.
+ Communicate with colleagues within own project/ work area to obtain or provide information requiring some explanation or interpretation.
+ Has substantial understanding of job requirements and overall function.
**This position is a "hands-on" position working as part of a team and on site at our facility in Orlando, FL.**
**Primary Responsibilities:**
+ Receive, manage and respond to Help Desk calls supporting the current contract
+ ProvideHelp/Service Desk support to end users on a variety of issues.
+ Identify, research, and resolve problems.
+ Ability to diagnose data communications problems.
+ Respond to telephone calls, email and personnel requests.
+ Document, track and monitor problems to ensure a timely resolution.
+ Schedule testing events with customers.
+ Enter Help Desk tickets accurately and grammatically correct in Help Desk tools.
+ Ability to research and/or contact sources for information to respond to customer needs.
+ Ability to learn customer support essentials to provide Tier 1 level support to customers.
+ Ability to provide timely Tier 1 customer support.
+ Demonstrate consistent active listening skills
+ Escalate more complex issues
+ Generate reports from the Help Desk tools
+ Must be able to interact professionally and with courtesy with personnel that contact the Help Desk for support.
+ Willingness to work outside of normal business hours to support events.
**Basic Qualifications:**
+ Must have completed a 2-year degree in Information Technology, Computer Science, or technical related field or have 2+ years of relevant work experience
+ US Citizen and must have the ability to obtain and maintain at least a Secret security clearance
+ At least 1 year of relevant helpdesk experience
+ Must currently possess an active Secret clearance (or ability to obtain)
+ CompTIA Security+ required
+ Must have a desire to learn and work within a team environment and have at least one year of experience in an organization supporting a US Government/ program
+ Experience and knowledge of PC MS Office/M365 applications & ability to work firsthand with customers.
+ Experience in handling sensitive data for commercial and/or Government customers
**Preferred Qualifications:**
+ Hands-on Experience with PC Applications- M365
+ Experience as a customer service/help desk agent
+ Experience in call-taking
+ Experience in working with US government customers
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2. good. You'll fit right in.
**Original Posting:**
September 11, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
Pay Range $39,000.00 - $70,500.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
#Featuredjob
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
The Simulator Common Architecture Requirements and Standards (SCARS) Program currently has an opening for a **Help Desk Specialist** to work in our Orlando, FL office. This is an exciting opportunity to use your experience to support a sustainment initiative to incrementally establish a common open-systems architecture for Air Forcesimulators, improvingcyber resilience andresponsiveness, and minimizing life cycle costs. All support is provided via phone, and the help desk specialist will troubleshoot access issues such as password resets and other tier-based issues.The **Help Desk Specialist** will be responsible for:
+ Logging all calls in the ticketing system and escalating issues to the next level when needed.
+ Work to achieve day-to-day objectives consisting of tasks that are typically routine, with some deviation from standard practice.
+ Work under moderate supervision for routine tasks.
+ Resolve routine problems and issues, with clearly prescribed solutions.
+ Check and make minor adjustments to work methods to solve problems.
+ Communicate with colleagues within own project/ work area to obtain or provide information requiring some explanation or interpretation.
+ Has substantial understanding of job requirements and overall function.
**This position is a "hands-on" position working as part of a team and on site at our facility in Orlando, FL.**
**Primary Responsibilities:**
+ Receive, manage and respond to Help Desk calls supporting the current contract
+ ProvideHelp/Service Desk support to end users on a variety of issues.
+ Identify, research, and resolve problems.
+ Ability to diagnose data communications problems.
+ Respond to telephone calls, email and personnel requests.
+ Document, track and monitor problems to ensure a timely resolution.
+ Schedule testing events with customers.
+ Enter Help Desk tickets accurately and grammatically correct in Help Desk tools.
+ Ability to research and/or contact sources for information to respond to customer needs.
+ Ability to learn customer support essentials to provide Tier 1 level support to customers.
+ Ability to provide timely Tier 1 customer support.
+ Demonstrate consistent active listening skills
+ Escalate more complex issues
+ Generate reports from the Help Desk tools
+ Must be able to interact professionally and with courtesy with personnel that contact the Help Desk for support.
+ Willingness to work outside of normal business hours to support events.
**Basic Qualifications:**
+ Must have completed a 2-year degree in Information Technology, Computer Science, or technical related field or have 2+ years of relevant work experience
+ US Citizen and must have the ability to obtain and maintain at least a Secret security clearance
+ At least 1 year of relevant helpdesk experience
+ Must currently possess an active Secret clearance (or ability to obtain)
+ CompTIA Security+ required
+ Must have a desire to learn and work within a team environment and have at least one year of experience in an organization supporting a US Government/ program
+ Experience and knowledge of PC MS Office/M365 applications & ability to work firsthand with customers.
+ Experience in handling sensitive data for commercial and/or Government customers
**Preferred Qualifications:**
+ Hands-on Experience with PC Applications- M365
+ Experience as a customer service/help desk agent
+ Experience in call-taking
+ Experience in working with US government customers
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2. good. You'll fit right in.
**Original Posting:**
September 11, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
Pay Range $39,000.00 - $70,500.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
#Featuredjob
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
View Now
0
Customer Support Specialist
32885 Orlando, Florida
Stax Connect
Posted 14 days ago
Job Viewed
Job Description
Job Type
Full-time
Description
As a Customer Support Specialist, your role is ensuring a positive user experience for our members, primarily through customer service. You are the merchant facing problem solver, with respect to issues including general inquiries, basic Stax portal uses, as well as basic transaction and deposit research . Your role is to assist customers with basic technical issues and questions relating to our payment solutions platforms. You will work hand-in-hand with the Customer Support Manager, the Support Team Lead as well as Level 2 and Level 3 Support Agents. Resolving issues will include end-to-end troubleshooting of customers' payment processing infrastructure, which may include third-party systems in addition to Stax systems.
Key Responsibilities & Objectives
- Monitoring incoming call queue and answer an average of 300/mon incoming calls promptly and professionally
- Maintain an average call handle time of 20 minutes
- Handle calls related but not limited to:
- Login Help
- Basic Transaction Research
- Basic Deposit Research
- General Inquiries
- Basic StaxPay How To's/Walk Throughs
- Billing Tickets (Fee Opt Outs)
- StaxPay Troubleshooting
- Basic Terminal Troubleshooting
- Maintain KPIs as set forth by support leaders
- Responding to customer support requests in a timely manner
- Diagnose/troubleshoot basic technical issues across hardware and software platforms
- Identify workarounds and resolutions to basic technical issues
- Proactively coordinate troubleshooting efforts across multiple 3rd party vendors in the customer tech stack to provide full end-to-end troubleshooting including systems outside of Stax's control
- Identifying hardware and software solutions
- Maintain high data hygiene on your work in all internal systems
- Provide feedback to help identify trends and potential process improvements or customer experience improvements
- Effectively investigate and diagnose customer problems, including problems involving data and systems of third parties such as back-end processors or banking partners
- May be assigned weekend and evening shifts
- Other duties as assigned
- 2+ years working with customers
- Excellent communication skills, to work within team and customer relations
- Strong customer empathy and the ability to de escalate in emotional situations
- Technical or financial support experience
- Excellent phone etiquette
- Ability to work under pressure in fast-paced environment and prioritize workload
- Comfortable with standard business software (Microsoft Office, Google, etc)
- Solution oriented with the ability to think strategically and creatively in decision making
- Strong work ethic
- Coachable and able to take direction and feedback well, yet being forward thinking to challenge the status quo
- Strong attention to detail
- Bilingual - Fluent in English and Spanish a plus
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1
Customer Support Consultant
32885 Orlando, Florida
Epos Now Group
Posted 2 days ago
Job Viewed
Job Description
EposNow Opportunity
Epos Now is a market-leading Fin-Tech business with a growing international presence. As a cloud-based software provider, our passion is to help small businesses grow and thrive.
We proudly deliver a top customer service experience to our customers across the world, with offices in USA, Australia, and the UK.
Our company values are easy to explain we are dynamic, human, honest and passionate about providing awesome service.
We are quickly expanding our customer service teams to support future growth - it's an exciting time to join!
In The Role, You Will Do- Problem solving on a daily basis to reach a satisfactory outcome for clients and the company
- Use your passion for customer service and your exceptional communication skills to ensure your Epos clients have a positive and memorable experience.
- Listen to customer needs and identify opportunities
- Deliver awesome service
- A passion for providing an exceptional customer experience
- Outstanding communication skills
- The drive to excel
- Adaptability and willingness to learn
- Confidence and a positive attitude
- Phone based customer service experience
- Previous experience exceeding targets/KPIs
- Demonstrated ability to problem solve with customers
- 2 weeks fully paid induction training + ongoing training opportunities
- 401k matching
- 19 days PTO plus federal holidays
- Medical including dental and vision
- Fun & high performance culture with smart business casual dress & regular social events
- Career progression opportunities our philosophy is to promote internally
- Loads of employee benefits through our award winning program
For a career that's great from Day One and gives you plenty of opportunities for growth, choose EposNow
If you are ready to begin your career with us, please APPLY NOW
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2
Help Desk- Tier I
32885 Orlando, Florida
Sparibis
Posted 5 days ago
Job Viewed
Job Description
Location: 100% remote
Years' Experience: 2+ years professional experience
Education: Bachelor's Degree required
Clearance: Applicants must be able to obtain and maintain a Secret security clearance. United States Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance.
Key Skills:
About Sparibis
Sparibis LLC is a professional solution firm that Clients rely on to access the best talent to drive their business success.
Sparibis is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.
Years' Experience: 2+ years professional experience
Education: Bachelor's Degree required
Clearance: Applicants must be able to obtain and maintain a Secret security clearance. United States Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance.
Key Skills:
- Customer service focused with ability to provide accurate, timely, and professional resolution on all supported issues.
- Ability to diagnose and resolve technical issues and escalate when appropriate.
- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment.
- Answers specific questions about installation, operation, configuration, customization and usage of assigned products.
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to senior level contract support team members.
- Level II knowledge of hardware and/or software products required.
- Experience with the access control processes and systems of ICAM (Identity, Credential, and access management).
- Knowledge of cloud based containerized environments.
- Typically involves use of problem management database and help desk system.
- Must have strong communications skills and be able to communicate technical issues effectively.
- Experience with NIPR environments.
- Sound understanding of Information Management and Cyber Security related processes and requirements (AR 25-2, NIST 8500.2, NIST SP 800-53/A, and NIST SP 37/A).
- Experience with course management software Moodle is a plus.
- Experience with Devops software Gitlab is a plus.
- Experience with AWS (Amazon Web Services) cloud environment is a plus.
- Other duties as assigned.
- Must have or be able to obtain a Security clearance required up to Top Secret.
- Minimum of 5 years of experience as a Helpdesk Specialist with at least 2 years in multi-server environments, customer service experience, or equivalent training and experience.
- Must be customer service oriented.
- Excellent verbal and written communication skills.
About Sparibis
Sparibis LLC is a professional solution firm that Clients rely on to access the best talent to drive their business success.
Sparibis is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.
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3
Senior Customer Support Specialist
32830 Orlando, Florida
$55000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Join a leading technology company as a Senior Customer Support Specialist in **Orlando, Florida, US**. In this vital role, you will be the primary point of contact for customers, providing expert-level assistance and ensuring a high level of customer satisfaction. You will handle complex technical inquiries, troubleshoot issues, and guide customers through product usage and feature adoption. Your responsibilities include documenting customer interactions, escalating unresolved issues to appropriate departments, and contributing to the knowledge base with solutions and workarounds. You will also be involved in training new support agents, mentoring junior staff, and identifying areas for process improvement within the customer support workflow. The ideal candidate possesses excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly to a non-technical audience. A strong understanding of CRM systems and ticketing platforms is essential. You will work collaboratively with engineering, product management, and sales teams to resolve customer issues efficiently and effectively. Proactive problem-solving and a customer-centric approach are paramount. This role offers the opportunity to work with cutting-edge technology and make a tangible difference in the customer experience. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred, or equivalent practical experience. A minimum of 3-5 years of experience in customer support, preferably in a technical or SaaS environment, is required. Experience with (specific software/product relevant to the company, e.g., Salesforce, Zendesk, cloud platforms) is a plus. Strong analytical and problem-solving abilities are a must. The ability to manage multiple priorities and work effectively in a fast-paced environment is critical. This position offers competitive compensation, benefits, and opportunities for professional growth and development within a supportive team.
Apply Now
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