What Jobs are available for Support Services in Austin?

The Manager Maintenance Support Services role is to oversee the team contained within the maintenance support services facility. It is their responsibility to ensure best in class processes for vehicle maintenance are upheld while managing all expenses related to maintenance and damage repairs. Primary emphasis will be placed upon the repair of HLE and TNC vehicles. Responsibilities include minimizing vended repair costs and transportation expenses, while ensuring optimization of Hertz maintenance staff, quick repair turnaround time, low out of service rates, and maintaining high-vehicle quality across the division. The Manager will be familiar with vehicle mechanical repairs as well as minor body damage repairs.
+ Lead initiatives internally and externally to minimize maintenance costs and improve fleet availability
+ Control maintenance expenditures, including the control of transportation costs, while maintaining vehicle quality and utilization within industry standards.
+ Create, improve, and track key vendor productivity & cost metrics to drive efficiencies, and improve OOS and compliance to vehicle OEM and Hertz maintenance programs
+ Drive process excellence in the areas of preventive maintenance and repair programs and processes to ensure a consistent standardized approach across the region that delivers best in class performance regardless of fleet age.
+ Drive Customer satisfaction score results related to fleet condition and lead the development of programs designed to increase customer satisfaction associated with vehicle condition.
+ Ensure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, and warranty work covered by OEM
+ Optimize the utilization of Hertz internal repair technicians
+ Work with Procurement Department to identify cost savings initiatives related to vendors and part purchases.
+ Manage vended shops deliverables, ensure capacity to deliver expected OOS results.
Salary: $65,000/yr + bonus potential + company vehicle
Remote position - must be located in the surrounding Phoenix area
**Educational Background:**
+ Four-year college degree preferred, HS diploma required
+ Technical Certifications, automotive mechanical repair and body damage
**Professional Experience:**
+ 3 years of previous maintenance management experience
+ Experience working in cross functional teams
+ LSS certifications a plus (YB, GB)
**Knowledge:**
+ LSS experience
+ Strong technical vehicle knowledge
+ Familiarity with Hertz rental practices and/or RAC operations a plus
**Skills:**
+ Leadership
+ Familiar with Automotive technology
+ Inventory Management
+ Training & Development
+ Process Oriented
+ Computer literate and detail oriented
**Competencies:**
+ Drives Execution
+ Effective Communication
+ Manage up and down support chain
+ Drive Collaboration
+ Effective Communication
+ Mentor and coach
+ Builds Talent
+ Demonstrates Initiative
+ Display Region Perspective
+ Operational Excellence
+ Passion for Customer Service & Stakeholder Success
+ Strategic Thinking
+ Principled Leadership
+ Use Insightful judgment
+ Trust and Integrity
+ Personal Accountability
+ Agility and Adaptability
+ Change manager
+ Principled leadership - high level of integrity.
+ Detail oriented
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran

**Description**
This position is incentive eligible.
**Introduction**
Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Division Director of Support Services today with HealthTrust Supply Chain.
**This position will support and travel between all HCA Austin facilities.**
**Benefits**
HealthTrust Supply Chain offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
+ Free counseling services and resources for emotional, physical and financial wellbeing
+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock
+ Family support through fertility and family building benefits with Progyny and adoption assistance.
+ Referral services for child, elder and pet care, home and auto repair, event planning and more
+ Consumer discounts through Abenity and Consumer Discounts
+ Retirement readiness, rollover assistance services and preferred banking partnerships
+ Education assistance (tuition, student loan, certification support, dependent scholarships)
+ Colleague recognition program
+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits ( Eligibility for benefits may vary by location._**
Come join our team as a Division Director of Support Services. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!
**Job Summary and Qualifications**
The Division Director of Support Services is responsible for providing leadership and overseeing the EVS and FNS service lines for the HCA Hospitals in their respective division. This position is responsible for driving positive change by implementing initiatives developed by the division and corporate team that supports operational improvement and expense management through standardization of people, processes, and technology. This position is also responsible for building strategic alliances with Division, Facility Leadership, and EVS and FNS Department Directors as it relates to successfully executing the services required.
Major Responsibilities:
+ Provides leadership in the area of operational improvement and expense management for the division and individual facilities overall strategic plan to improve Environmental Services (EVS) and Food and Nutritional Services (FNS).
+ Provides direct leadership in the oversight and responsibility for the operational effectiveness EVS and FNS management plans that will reduce variation, drive standardization, and insure consistent processes.
+ Demonstrates and serves as a role model for a high level of customer service and patient satisfaction, excellent work culture, and cost-effective management of all aspects of the respective service lines, to include: (EVS) all cleanliness activities, patient care, floorcare, linen management, sanitation, infection control, etc., and (FNS) all food related activities, patient care, non-patient care (retail, cafeteria, catering, etc.), quality improvement, sanitation, infection control, and health regulations, etc.
+ Collaborates with the division and facility teams to assimilate information from a variety of sources, able to analyze data, make strategic recommendations and executes a course of action for overall improvement in both quality and expense for EVS and FNS.
+ Interacts and develops relationships with internal and external stakeholders to better understand needs and challenges.
+ Demonstrates responsibility for solving customer challenges, ensures commitments to customers are met by soliciting opinions and ideas from customers for improvements in products and services.
+ Coordinates the development and delivery of customer solutions to drive improvement in patient satisfaction results.
+ Demonstrates the ability to analyze clinical and financial performance data to identify variation opportunities and develop plans to reduce variation.
+ Demonstrates the ability to perform a return on investment model for new programs or initiatives.
+ Demonstrates an understanding of and the ability to analyze the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) as it relates to EVS and FNS.
+ Develops, implements, and tracks expense savings and operational improvement goals for FNS working with hospital leadership teams and facility representatives.
+ Drives expense and operational improvement through the development and deployment of standardized toolkits, processes and assessment.
+ Demonstrates an understanding of project management methodologies which include but are not limited to: common processes, setting milestones, assigning accountability, practices and tools associated with project management.
+ Performs other duties as assigned.
+ Practices and adheres to the "Code of Conduct" and "Mission and Value Statement."
Education and Experience:
+ Bachelor's Degree Required
+ Master's Degree Preferred
+ A minimum of five years' experience in a related-industry setting (hospitality, environmental, and/or food service operations), with leadership experience directly related to the duties and responsibilities specified in this job description. Proven track record with documented results in EVS or FNS expense management, and operational improvement. Required
+ 10 years' experience in a healthcare EVS or FNS leadership position managing multiple facilities, and experience with a group purchasing organization. Preferred
+ Technology, Hospitality, Culinary Services, Nutrition or related management experience. Preferred
+ Licensed Dietician Preferred
+ ANAB Food Protection Manager Certification Preferred
+ Food Safety Certification Preferred
+ Registered Dietitian Preferred
+ Must be willing to travel within the division
HealthTrust Supply Chain ( is a critical part of HCA Healthcare's strategy. Our focus is to **improve performance** and reduce costs. We do this by joining non-clinical and administrative functions. HealthTrust Supply Chain best practice methodologies. We develop, apply and monitor **cost-efficient initiatives** and programs for HCA Healthcare. By improving facility efficiency, medical professionals can focus on our mission - patient care.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Division Director of Support Services opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. **Unlock the possibilities and apply today!**
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**Details**
+ **Department:** Pediatric Support Services
+ **Schedule:** Monday - Friday 8:00a - 5:00p
+ **Hospital:** Dell Childrens Medical Center
+ **Location:** 4900 Mueller Blvd Austin, Texas
**Benefits**
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
_Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer._
**Responsibilities**
Coordinate and/or lead assigned program(s).
+ Monitor program plans, schedules and budgets. Recommend alternative actions based on tracking outcomes.
+ Coordinate, organize and support program promotions to targeted audience.
+ Document and track program progress compared to goals.
+ Coordinate and prepare reports, materials and presentations to support program leaders.
+ Coordinate and/or lead program tasks as assigned.
**Requirements**
Education:
+ High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
+ Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
**Additional Preferences**
+ Teaching / Education Background Required
**Why Join Our Team**
Ascension Seton, based in Austin, Texas, has provided thousands of associates and caregivers a rewarding career in healthcare since 1902. Ascension Seton operates more than 100 clinical locations in Central Texas and four teaching hospitals, including Dell Seton Medical Center at The University of Texas and Dell Children's Medical Center. Join us and create a career path you will love.
Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.
Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.
**Equal Employment Opportunity Employer**
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) ( poster or EEO Know Your Rights (Spanish) ( poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Pay Non-Discrimination Notice ( note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
**This Ministry does not participate in E-Verify and therefore cannot employ STEM OPT candidates.**

**Job Description**
**_This is a remote role in the US and candidates must be US Citizens and eligible to obtain Public Trust Clearance_**
**_This is also a Night Shift role with core work hours of 8pm CST to 4pm CST_**
Oracle's Health and Federal Database Services Team is actively seeking a dedicated, reliable, and driven Site Reliability Engineer to join our dynamic team. As a Site Reliability Engineer, you will play a pivotal role in our Federal Database Team. This position is based in the United States and presents an exciting opportunity to contribute to the improvement of healthcare services within a dynamic multi-tenant cloud environment. As a Site Reliability Engineer, you will be instrumental in achieving our mission to enhance healthcare services. Your key responsibilities include:
+ Triage and troubleshoot complex database alerts and issues, identify root cause, and implement corrective actions and seek opportunities for automation.
+ Implement and maintain advanced database security in compliance with DISA STIGs.
+ Conduct proactive database forecasting.
+ Support best practices for database all aspects of database management, architecture, security, and automation.
+ Identify industry trends and align with MAA best practices.
+ Communicate with peers, leadership, client, and cross team channels to achieve maximum alignment on projects and client requirements.
+ Consult with development teams on optimal data architectures, and database physical structure and functional capabilities and cyber compliance.
+ Evaluate and implement process and technology improvements through automation to enhance availability, capacity, and performance of database systems.
+ Support the development of business continuity and disaster recovery plans, processes, and procedures on database technologies and cloud databases
+ Contribute to strategic projects outlined in our roadmap, focusing on transitioning on-premises databases to Oracle Cloud.
+ Support the planning and develop strategies to migrate databases to the Autonomous Database, ensuring a seamless transition for optimal performance.
+ Work collaboratively with multiple teams, actively participating in the execution of roadmap projects.
Additionally, you will be part of the OHAI roadmap projects, such as migrating the Database to Oracle Cloud and Autonomous Databases
**Responsibilities**
**Minimum Qualifications**
+ At least 6+ years of experience as Oracle DBA, Site Reliability Engineer, or Oracle Database Architect.
+ 6+ years of experience managing scalable, on-prim and cloud native distributed systems.
+ Bachelor's degree/master's degree (Information Technology/Mathematics/Computer Science/Computer Software/Electronics/Operational Research/Computer System Engineering).
+ Ability to work in a collaborative, cross-functional team environment.
+ Strong grasp of Computer Science concepts
+ Knowledge in PL/SQL, Python, Perl and/or Shell Scripting
+ Managing production databases running on Exadata.
+ Deep understanding of the Oracle Database
+ Oracle Grid Infrastructure, ASM & RAC
+ PL/SQL and or shell or perl scripting
**Preferred Qualifications** **:**
+ Oracle Maximum Availability Architecture & Exadata.
+ High availability & replication technologies (Data guard, Goldengate)
+ Advanced scripting/coding skills (Shell, Perl, and Python)
+ Advanced compression and partitioning
+ RMAN backups and restores
+ Data migration strategies
+ Security Technical Implementation Guide (STIG)s
+ Oracle Cloud Infrastructure (OCI) Databases
+ Exadata
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $79,100 to $158,200 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
**_This is a remote role in the US and candidates must be US Citizens and eligible to obtain Public Trust Clearance_**
**_This is also a Night Shift role with core work hours of 8pm CST to 4pm CST_**
Oracle's Health and Federal Database Services Team is actively seeking a dedicated, reliable, and driven Site Reliability Engineer to join our dynamic team. As a Site Reliability Engineer, you will play a pivotal role in our Federal Database Team. This position is based in the United States and presents an exciting opportunity to contribute to the improvement of healthcare services within a dynamic multi-tenant cloud environment. As a Site Reliability Engineer, you will be instrumental in achieving our mission to enhance healthcare services. Your key responsibilities include:
+ Triage and troubleshoot complex database alerts and issues, identify root cause, and implement corrective actions and seek opportunities for automation.
+ Implement and maintain advanced database security in compliance with DISA STIGs.
+ Conduct proactive database forecasting.
+ Support best practices for database all aspects of database management, architecture, security, and automation.
+ Identify industry trends and align with MAA best practices.
+ Communicate with peers, leadership, client, and cross team channels to achieve maximum alignment on projects and client requirements.
+ Consult with development teams on optimal data architectures, and database physical structure and functional capabilities and cyber compliance.
+ Evaluate and implement process and technology improvements through automation to enhance availability, capacity, and performance of database systems.
+ Support the development of business continuity and disaster recovery plans, processes, and procedures on database technologies and cloud databases
+ Contribute to strategic projects outlined in our roadmap, focusing on transitioning on-premises databases to Oracle Cloud.
+ Support the planning and develop strategies to migrate databases to the Autonomous Database, ensuring a seamless transition for optimal performance.
+ Work collaboratively with multiple teams, actively participating in the execution of roadmap projects.
Additionally, you will be part of the OHAI roadmap projects, such as migrating the Database to Oracle Cloud and Autonomous Databases
**Responsibilities**
**Minimum Qualifications**
+ At least 6+ years of experience as Oracle DBA, Site Reliability Engineer, or Oracle Database Architect.
+ 6+ years of experience managing scalable, on-prim and cloud native distributed systems.
+ Bachelor's degree/master's degree (Information Technology/Mathematics/Computer Science/Computer Software/Electronics/Operational Research/Computer System Engineering).
+ Ability to work in a collaborative, cross-functional team environment.
+ Strong grasp of Computer Science concepts
+ Knowledge in PL/SQL, Python, Perl and/or Shell Scripting
+ Managing production databases running on Exadata.
+ Deep understanding of the Oracle Database
+ Oracle Grid Infrastructure, ASM & RAC
+ PL/SQL and or shell or perl scripting
**Preferred Qualifications** **:**
+ Oracle Maximum Availability Architecture & Exadata.
+ High availability & replication technologies (Data guard, Goldengate)
+ Advanced scripting/coding skills (Shell, Perl, and Python)
+ Advanced compression and partitioning
+ RMAN backups and restores
+ Data migration strategies
+ Security Technical Implementation Guide (STIG)s
+ Oracle Cloud Infrastructure (OCI) Databases
+ Exadata
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $79,100 to $158,200 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Our client is seeking a highly experienced and dedicated Lead Technical Support Engineer to join their growing, fully remote team, specializing in cutting-edge cloud services. This critical role involves providing expert-level technical support, troubleshooting complex issues, and driving customer satisfaction for our client's sophisticated cloud platform. The ideal candidate will possess a deep understanding of cloud infrastructure, distributed systems, and common networking protocols. You will be responsible for mentoring junior support engineers, developing advanced support resources, and collaborating with engineering teams to resolve product defects and enhance platform stability. This position requires exceptional problem-solving skills, strong communication abilities, and a proactive approach to identifying and addressing potential issues before they impact customers. As a lead, you will contribute to defining support strategies, improving support workflows, and ensuring that our client delivers a world-class support experience. This role is perfect for someone who thrives in a fast-paced, technically challenging, and collaborative remote environment. Responsibilities include:

• Providing advanced technical support and troubleshooting for cloud-based services and infrastructure.
• Diagnosing and resolving complex customer issues related to performance, connectivity, and application functionality.
• Mentoring and guiding a team of technical support engineers, fostering their professional development.
• Developing and maintaining comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Analyzing support trends and identifying systemic issues for escalation to engineering teams.
• Collaborating with product development and engineering teams to resolve bugs and implement product improvements.
• Participating in on-call rotation to provide 24/7 support for critical issues.
• Developing and implementing proactive monitoring and alerting strategies.
• Defining and refining support processes and workflows to enhance efficiency and customer satisfaction.
• Communicating technical information clearly and concisely to both technical and non-technical audiences.
• Performing root cause analysis for recurring or critical incidents.
• Contributing to the continuous improvement of support tools and technologies.
• Ensuring timely and accurate documentation of all support interactions and resolutions.
• Acting as a customer advocate within the organization, providing feedback to product and engineering teams.
• Leading initiatives to improve the overall customer support experience.

This is a fully remote position, allowing you to work from anywhere within the United States. Our client embraces a remote-first culture, valuing flexibility, collaboration, and autonomy. The successful candidate will be adept at navigating a virtual team dynamic.
Location: Austin, Texas, US

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Service Desk Technician to join our team.
Our Service Desk Support Agents coordinate, diagnose, and troubleshoot incoming employee calls for a wide variety of clients and industries. They are the first point of contact for all service requests needing support for technical/IT issues involving desktop, laptop or network services from local personnel or from employees using remote network access.
**The hours are Thursday-Monday, 12:30pm - 9pm or 6am - 2:30pm**
**Responsibilities** **:**
+ Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution
+ Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction
+ Provides case status updates to management and end-users per service level guidelines
+ Support and maintain effective relationships with users
+ Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
+ Provide support for PCs, laptops, printers, cell phones, and tablets etc.
+ Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management)
+ Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
+ Communicates with customers at all levels of technical and non-technical skills sets
**Skills & Qualifications:**
+ Associates degree preferred, or technical training
+ 1-2 years related experience
+ Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
+ Experience with multi-platform Windows O/S required
+ Experience using ITSM Ticketing tools (e.g., Service Now, Remedy) to manage and track incidents preferred
+ Active Directory and Exchange experience preferred
**Wage Range** **:**
The hourly rate for this position is between $13.50 - $19.80 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
**Benefits** :
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
**Equal Employment Opportunity** **:** Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

**Overview**
GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting in compliance with established policies/procedures. This position will be located in Arlington, VA, and will be a fully remote position within the United States.
**Responsibilities**
+ Provide Tier I phone support and troubleshooting in compliance with established policies/procedures.
+ Provide supplemental hands-on desk-side support when required.
+ Meet contractual Service Level Agreements (SLAs) in regards to speed to answer, first call resolution, abandonment rate, and customer satisfaction.
+ Create, update, and track service requests/incidents within the ticketing system, and assist with maintaining/updating support documentation.
+ Support Microsoft Windows environments and resolve Tier 1 hardware and software problems with tools such as MS Office and Windows 10.
**Qualifications**
+ High School with 3 - 6 years IT support (or commensurate experience)
+ Active Secret clearance with ability to obtain and hold DEA suitability
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**What You Can Expect**
**Interview & Hiring Process**
If you are selected to move forward through the process, here's what you can expect:
+ During the Interview Process
+ Virtual video interview conducted via video with the hiring manager and/or team
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ During the Hiring Process
+ Enhanced Biometrics ID verification screening
+ Background check, to include:
+ Criminal history (past 7 years)
+ Verification of your highest level of education
+ Verification of your employment history (past 7 years), based on information provided in your application
**Employee Perks**
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:
+ Employee Assistance Program (EAP)
+ Corporate Discounts
+ Learning & Development platform, to include certification preparation content
+ Training, Education and Certification Assistance*
+ Referral Bonus Program
+ Internal Mobility Program
+ Pet Insurance
+ Flexible Work Environment
*Available to full-time employees
Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
**Posted Pay Range**
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $70,000.00 - USD $70,000.00 /Yr.
Submit a referral to this job ( _US-Remote_
**ID** _ _
**Category** _Administrative Services/Customer Support_
**Position Type** _Full-Time_

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Service Desk Technician to join our team.
Our Service Desk Support Agents coordinate, diagnose, and troubleshoot incoming employee calls for a wide variety of clients and industries. They are the first point of contact for all service requests needing support for technical/IT issues involving desktop, laptop or network services from local personnel or from employees using remote network access.
**The hours are Thursday - Monday 12pm -9pm**
**Responsibilities** **:**
+ Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution
+ Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction
+ Provides case status updates to management and end-users per service level guidelines
+ Support and maintain effective relationships with users
+ Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
+ Provide support for PCs, laptops, printers, cell phones, and tablets etc.
+ Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management)
+ Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
+ Communicates with customers at all levels of technical and non-technical skills sets
**Skills & Qualifications:**
+ Associates degree preferred, or technical training
+ 1-2 years related experience
+ Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
+ Experience with multi-platform Windows O/S required
+ Experience using ITSM Ticketing tools (e.g., Service Now, Remedy) to manage and track incidents preferred
+ Active Directory and Exchange experience preferred
**Wage Range** **:**
The hourly rate for this position is between $13.50- $19.80 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
**Benefits** :
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
**Equal Employment Opportunity** **:** Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.