143 Support Specialist jobs in Blaine
Customer Support Specialist
Fridley, Minnesota
XPO
Posted today
Job Viewed
Job Description
Join our dynamic team as a Customer Support Specialist at XPO! We're looking for passionate individuals with a knack for helping others and a desire to grow in their careers.
What you need to thrive:
- Minimum of 2 years of customer service experience
- Strong computer, typing, and 10-key skills
- Experience with Microsoft Office
- Flexibility to work various shifts, including days, evenings, nights, and weekends
Preferred qualifications:
- Experience in transportation
- Excellent verbal and written communication abilities
Compensation and Benefits:
Expected pay range is $22.89 to $26.27 per hour. Pay is based on an annual progression, and actual compensation may vary based on your experience and skill set.
- Full health insurance benefits from day one
- Life and disability insurance
- Earn up to 7 days PTO in your first year
- 6 days of paid sick and safe leave per year
- 9 paid company holidays
- 401(k) option with company match
- Education assistance
Your daily responsibilities will include:
- Billing shipments as per applicable tariffs and pricing agreements
- Identifying and resolving documentation errors
- Assisting customers with inquiries on shipment tracing, rate quotes, tariff discrepancies, and billing questions
- Performing general clerical duties such as answering phone calls, filing, and data entry
- Processing over, short, and damaged freight with appropriate documentation for customer resolution
As a Customer Support Specialist, you will need to:
- Stand and walk for extended periods in a non-climate-controlled loading dock that may be slippery
About us:
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology, and physical assets. We seek individuals who embrace challenges and communicate effectively. At XPO, we aim to utilize your skills and experience for positive outcomes, while ensuring a bright future for both you and our company. We are an Equal Opportunity employer, and we invite qualified applicants to apply without regard to race, sex, disability, veteran status, or other protected status. Please note that candidates who receive a conditional offer of employment may be required to undergo a pre-employment drug test.
We look forward to your application and the potential to grow together!
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0
Customer Support Specialist
55434 Blaine, Minnesota
Robert Half
Posted 2 days ago
Job Viewed
Job Description
Description We are looking for a dedicated and detail-oriented Customer Support Specialist to join our team on a long-term contract basis. Based in Blaine, Minnesota, this role involves managing customer inquiries, overseeing the installation pipeline, and ensuring smooth communication with clients and internal teams. This position requires a high level of independence and problem-solving skills to handle a fast-paced and demanding environment.
Responsibilities:
- Schedule and coordinate installation appointments to ensure timely and efficient job completion.
- Monitor and manage the installation pipeline by closing and updating job statuses on a daily basis.
- Review and verify pending installations, including product arrivals and labor workbooks, for accuracy.
- Organize and maintain installation paperwork to ensure crews are fully prepared for scheduled tasks.
- Assign appropriate installation crews based on their skills and qualifications to meet project requirements.
- Track and manage inventory orders while providing accurate ETAs to customers and internal stakeholders.
- Address and resolve customer concerns to maintain a high level of satisfaction and trust.
- Process payments and submit funding for completed jobs to uphold company standards.
- Utilize Microsoft Dynamics CRM and other software tools for data entry, communication, and reporting.
- Perform additional administrative and operational tasks as assigned to support the team. Requirements
- Minimum of 2 years of administrative experience
- Familiarity with Microsoft Dynamics CRM or similar customer relationship management systems.
- Strong organizational and multitasking abilities to handle a high volume of tasks independently.
- Excellent communication skills, both written and verbal, for effective customer and team interactions.
- Experience in data processing, ERP systems, and compliance-related tasks.
- Background in the installation or related industry is highly preferred.
- Proficiency in handling email correspondence and administrative support tasks.
- Ability to manage and resolve customer issues promptly while maintaining professionalism
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Responsibilities:
- Schedule and coordinate installation appointments to ensure timely and efficient job completion.
- Monitor and manage the installation pipeline by closing and updating job statuses on a daily basis.
- Review and verify pending installations, including product arrivals and labor workbooks, for accuracy.
- Organize and maintain installation paperwork to ensure crews are fully prepared for scheduled tasks.
- Assign appropriate installation crews based on their skills and qualifications to meet project requirements.
- Track and manage inventory orders while providing accurate ETAs to customers and internal stakeholders.
- Address and resolve customer concerns to maintain a high level of satisfaction and trust.
- Process payments and submit funding for completed jobs to uphold company standards.
- Utilize Microsoft Dynamics CRM and other software tools for data entry, communication, and reporting.
- Perform additional administrative and operational tasks as assigned to support the team. Requirements
- Minimum of 2 years of administrative experience
- Familiarity with Microsoft Dynamics CRM or similar customer relationship management systems.
- Strong organizational and multitasking abilities to handle a high volume of tasks independently.
- Excellent communication skills, both written and verbal, for effective customer and team interactions.
- Experience in data processing, ERP systems, and compliance-related tasks.
- Background in the installation or related industry is highly preferred.
- Proficiency in handling email correspondence and administrative support tasks.
- Ability to manage and resolve customer issues promptly while maintaining professionalism
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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1
Customer Support Specialist
55401 Minneapolis, Minnesota
$55000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is actively seeking a dedicated and empathetic Customer Support Specialist to join their remote team, supporting customers in Minneapolis, Minnesota and beyond. In this role, you will be the primary point of contact for customers, providing timely and effective solutions to their inquiries and issues via phone, email, and chat. You will be instrumental in ensuring customer satisfaction and loyalty by offering clear, concise, and helpful support. The ideal candidate is a patient communicator with a passion for problem-solving and a commitment to delivering outstanding service. You will be expected to thoroughly understand our client's products and services to accurately address a wide range of customer needs and escalations.
Your responsibilities will include:
Required Qualifications:
Your responsibilities will include:
- Responding to customer inquiries and resolving issues in a prompt, professional, and courteous manner.
- Troubleshooting customer problems and providing step-by-step guidance to resolution.
- Documenting all customer interactions, issues, and resolutions accurately in the CRM system.
- Escalating complex issues to appropriate internal departments when necessary.
- Educating customers on product features, services, and troubleshooting techniques.
- Gathering customer feedback to identify areas for product and service improvement.
- Maintaining a high level of customer satisfaction through effective communication and problem-solving.
- Collaborating with team members to share knowledge and best practices.
- Adhering to company policies and procedures while providing support.
- Contributing to the development of support documentation and knowledge base articles.
Required Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Minimum of 2 years of experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong active listening and empathy skills.
- Proficiency in using helpdesk software and CRM systems.
- Ability to multitask and manage time effectively in a remote environment.
- Strong problem-solving and analytical skills.
- A patient and calm demeanor when dealing with frustrated customers.
- Self-motivated and able to work independently with minimal supervision.
- Reliable high-speed internet connection and a dedicated home office setup.
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2
Technical Support Specialist
55401 Minneapolis, Minnesota
$55000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their expanding helpdesk team. This position is based in Minneapolis, Minnesota, US , and requires a proactive approach to resolving technical issues for a diverse client base. The ideal candidate will have a strong aptitude for troubleshooting hardware and software problems, excellent communication skills, and a genuine passion for assisting users. You will be the first point of contact for many clients, providing timely and effective support via phone, email, and chat.
Responsibilities:
Qualifications:
Responsibilities:
- Provide first-level technical support to end-users, addressing inquiries and resolving issues related to hardware, software, and network connectivity.
- Diagnose and troubleshoot technical problems accurately and efficiently using established procedures and documentation.
- Escalate complex issues to senior support staff or relevant departments when necessary, ensuring a smooth handover.
- Document all support interactions, issues, and resolutions in the ticketing system.
- Assist in the creation and maintenance of technical documentation, FAQs, and knowledge base articles.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Provide guidance and training to users on how to operate new or existing technology.
- Participate in team meetings and contribute to process improvement initiatives.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in IT, Computer Science, or a related field is a plus.
- 1-3 years of experience in a technical support or helpdesk role.
- Proficiency with Windows and macOS operating systems.
- Familiarity with common business applications (e.g., Microsoft Office Suite, G Suite).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Customer-oriented attitude with patience and empathy.
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3
Technical Support Specialist
55401 Minneapolis, Minnesota
$55000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a proactive and customer-focused Technical Support Specialist to join their IT department in Minneapolis, Minnesota, US . This role is critical in providing first-line technical assistance and resolving hardware, software, and network issues for employees. You will be responsible for diagnosing and troubleshooting a wide range of technical problems, including operating system issues, application errors, printer malfunctions, and connectivity problems. Responsibilities include responding to support tickets in a timely manner, documenting all issues and resolutions accurately, and escalating complex problems to senior IT staff when necessary. You will also assist with user account management, software installations, and hardware setup. A strong understanding of common operating systems (Windows, macOS), Microsoft Office Suite, and basic networking principles is essential. Excellent communication and interpersonal skills are required to effectively interact with users of varying technical expertise. You will play a key role in ensuring the smooth operation of the company's IT infrastructure and maintaining high levels of user satisfaction. The ideal candidate will possess a patient demeanor, a problem-solving mindset, and a commitment to delivering exceptional customer service. An Associate's degree in Computer Science, Information Technology, or a related field, coupled with 2+ years of experience in a technical support role, is preferred. Certifications such as CompTIA A+ or IT Support are a significant advantage. This position offers a stable work environment, opportunities for skill development, and a chance to contribute to a growing organization.
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4
Customer Support Specialist - Technical
55401 Minneapolis, Minnesota
$22 Hourly
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their growing team in Minneapolis, Minnesota, US . This hybrid role offers a blend of in-office and remote work, providing flexibility while fostering team collaboration. You will be the primary point of contact for customers seeking assistance with our software products, troubleshooting issues, and ensuring a positive user experience. Your expertise will be crucial in maintaining customer satisfaction and loyalty.
Key Responsibilities:
Key Responsibilities:
- Provide high-quality technical support to customers via phone, email, and chat, addressing inquiries and resolving issues promptly and efficiently.
- Diagnose and troubleshoot complex software and hardware problems, guiding users through step-by-step solutions.
- Document customer interactions, technical issues, and resolutions in our ticketing system.
- Escalate unresolved issues to appropriate internal teams (e.g., engineering, product development) with detailed problem descriptions.
- Develop and maintain a deep understanding of our product suite, including features, functionalities, and common user challenges.
- Contribute to the creation and improvement of knowledge base articles, FAQs, and support documentation.
- Identify trends in customer support requests and provide feedback to product and engineering teams for potential product enhancements.
- Assist in training new support team members and share best practices.
- Proactively communicate with customers regarding service outages or significant updates.
- Strive to achieve and exceed key performance indicators for customer satisfaction, first-call resolution, and response times.
- Proven experience in a technical support or customer service role, preferably in the software industry.
- Excellent problem-solving and analytical skills with the ability to troubleshoot effectively.
- Strong understanding of operating systems (Windows, macOS) and common software applications.
- Familiarity with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Exceptional communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Patience, empathy, and a customer-centric approach.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
- Experience with remote support tools and technologies.
- A strong desire to learn and adapt to new technologies.
Apply Now
5
Senior Customer Support Specialist
55401 Minneapolis, Minnesota
$55000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, fully remote team. This role is pivotal in ensuring exceptional customer experiences and maintaining high satisfaction levels. You will be responsible for handling complex customer inquiries, providing detailed solutions, and escalating issues when necessary. As a senior member of the team, you will also be expected to mentor junior support staff, contribute to the development of support documentation, and identify trends in customer feedback to drive service improvements.
Key Responsibilities:
Qualifications:
This position offers the flexibility of a fully remote work arrangement, allowing you to contribute from anywhere within the United States. Join our client's supportive and growth-oriented team and make a significant impact on customer loyalty and retention. We are committed to fostering a positive and inclusive remote work culture. The ideal candidate thrives in a self-directed environment and is passionate about delivering outstanding support. This role is based in Minneapolis, Minnesota, US , but conducted entirely remotely.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency.
- Troubleshoot and resolve technical issues, product-related questions, and service complaints.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with cross-functional teams (e.g., product, engineering) to address customer concerns and provide feedback.
- Develop and maintain comprehensive knowledge base articles and FAQs.
- Identify opportunities for process improvements within the customer support function.
- Train and mentor new and existing customer support representatives.
- Handle escalated customer issues with empathy and a focus on resolution.
- Contribute to the development of performance metrics and reporting.
Qualifications:
- Proven experience in a customer service or helpdesk role, with at least 2 years in a senior or lead capacity.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote environment.
- Strong understanding of customer service best practices.
- Experience with (mention specific software/tools relevant to industry, e.g., Zendesk, Salesforce Service Cloud) is a plus.
- A patient and customer-centric approach.
This position offers the flexibility of a fully remote work arrangement, allowing you to contribute from anywhere within the United States. Join our client's supportive and growth-oriented team and make a significant impact on customer loyalty and retention. We are committed to fostering a positive and inclusive remote work culture. The ideal candidate thrives in a self-directed environment and is passionate about delivering outstanding support. This role is based in Minneapolis, Minnesota, US , but conducted entirely remotely.
Apply Now
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6
Senior Customer Support Specialist
55401 Minneapolis, Minnesota
$60000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Senior Customer Support Specialist to join their dedicated team in Minneapolis, Minnesota. This role is pivotal in ensuring exceptional customer satisfaction by providing advanced technical and non-technical support. You will handle complex customer inquiries, troubleshoot intricate issues, and serve as a point of escalation for the support team. The ideal candidate will possess a strong track record in customer service, excellent problem-solving abilities, and a passion for delivering outstanding support experiences. You will work collaboratively with other departments to resolve customer issues and contribute to product and service improvements. This is an on-site position, fostering a strong team environment and direct mentorship opportunities.
Responsibilities:
Responsibilities:
- Manage and resolve escalated customer inquiries and complaints with professionalism and efficiency.
- Provide in-depth technical and product support to customers via phone, email, and chat.
- Diagnose and troubleshoot complex customer issues, identifying root causes and implementing effective solutions.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Train and mentor junior support staff, sharing best practices and product knowledge.
- Identify trends in customer issues and provide feedback to product development and management teams.
- Develop and maintain comprehensive knowledge base articles and customer-facing documentation.
- Ensure customer satisfaction by going the extra mile to resolve issues and exceed expectations.
- Collaborate with sales, engineering, and marketing teams to ensure a unified customer experience.
- Participate in ongoing training to stay updated on product features, industry trends, and support methodologies.
- Bachelor's degree in a relevant field or equivalent practical experience.
- Minimum of 3-5 years of experience in a customer support or technical support role, with at least 1 year in a senior or lead capacity.
- Proven ability to troubleshoot and resolve complex technical issues.
- Excellent communication, interpersonal, and active listening skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Strong understanding of customer service principles and best practices.
- Ability to work effectively under pressure and manage multiple priorities.
- Experience in mentoring or training junior team members is highly desirable.
- Demonstrated ability to empathize with customers and provide solutions tailored to their needs.
- Strong analytical and problem-solving skills.
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7
Lead Customer Support Specialist
55401 Minneapolis, Minnesota
$55000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and empathetic Lead Customer Support Specialist to join their dedicated support team in Minneapolis, Minnesota, US . This role is pivotal in ensuring exceptional customer experiences, resolving complex issues, and mentoring junior support staff. The ideal candidate possesses outstanding communication skills, a deep understanding of customer service principles, and a passion for helping others. You will be a key point of contact for escalated customer inquiries and will contribute to improving support processes.
Responsibilities:
Responsibilities:
- Handle escalated customer inquiries via phone, email, and chat, providing timely and accurate resolutions.
- Train, mentor, and guide junior customer support representatives, fostering a positive and productive team environment.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Monitor customer service metrics and identify trends to implement process improvements.
- Collaborate with other departments (e.g., product development, sales) to address customer feedback and resolve product-related issues.
- Ensure adherence to customer service policies and procedures.
- Proactively identify opportunities to enhance the customer experience and satisfaction.
- Assist in the development and delivery of customer support training programs.
- Participate in quality assurance reviews of customer interactions.
- Contribute to the continuous improvement of customer support tools and technologies.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 4-5 years of experience in customer service or technical support, with at least 1-2 years in a lead or supervisory role.
- Proven ability to handle complex customer issues and de-escalate challenging situations.
- Exceptional communication, active listening, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Proficiency with CRM software and customer support platforms.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Experience in creating and maintaining knowledge base content is highly valued.
- A patient and professional demeanor when dealing with customers.
- Must be available to work on-site in Minneapolis, Minnesota, US .
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8
Senior Customer Support Specialist
55401 Minneapolis, Minnesota
$55000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in **Minneapolis, Minnesota, US**. This pivotal role involves providing exceptional support to customers, resolving complex issues, and contributing to the continuous improvement of our support processes. The ideal candidate will possess a strong understanding of customer service best practices and a passion for delivering outstanding user experiences.
Responsibilities:
Responsibilities:
- Serve as a primary point of contact for customer inquiries, troubleshooting technical issues, and providing timely resolutions via phone, email, and chat.
- Investigate and diagnose complex customer problems, escalating to appropriate departments when necessary, and ensuring follow-up until resolution.
- Develop and maintain a deep understanding of our products and services to effectively assist customers and educate them on best practices.
- Create and update support documentation, FAQs, and knowledge base articles to empower customers and internal teams.
- Train and mentor junior support staff, sharing best practices and fostering a collaborative team environment.
- Analyze support trends and customer feedback to identify areas for product or service enhancement.
- Participate in cross-functional team meetings to represent the customer's voice and contribute to product development discussions.
- Proactively identify potential customer issues and implement preventative measures.
- Achieve and maintain high customer satisfaction scores through excellent communication and problem-solving skills.
- Contribute to the development and refinement of support policies and procedures.
- Minimum of 3-5 years of experience in a customer service or technical support role, preferably in a fast-paced environment.
- Proven ability to troubleshoot and resolve technical issues effectively.
- Excellent communication, interpersonal, and active listening skills.
- Strong analytical and problem-solving capabilities.
- Experience with CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work independently and as part of a team, managing multiple priorities simultaneously.
- Bachelor's degree in a related field or equivalent practical experience.
- A positive attitude and a genuine desire to help customers succeed.
- Flexibility to adapt to changing priorities and work effectively in a hybrid work model.
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