245 Support Specialist jobs in Herriman

Overview

Champion Window - Customer Support Specialist (on-site position)

As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.

NOT a reomote position - on-site position.

Pay range: $16.00 to $20.00 per hour

Responsibilities

• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email
• Make outbound calls to customers to provide updates on installation and service status
• Schedule warranty appointments for the Service Department
• Enter and maintain all customer records and job-related information into CRM Database
• Provide work orders to Service Measure Tech daily
• Audit orders for accuracy after confirmation is uploaded
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
• Provide support for PSG/CSC for assigned division(s)
• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
• Process electronic credit card and check payments
• Assist with receiving product(s) in CRM Database and/or F&O
• Support division(s) in Accounts Receivable collections and management
• Other duties as assigned

Qualifications

• High school diploma or GED equivalent

• 5 year's customer support experience preferred

• Experience in the home improvement industry a plus

• Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others

• Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful

• Excellent work ethic, solid attendance record and attention to detail

• Excellent written and oral communication skills including phone skills

Champion Window is an Equal Employment Opportunity Employer

If you need assistance with completing the online application due to a disability, please contact Champion Window.

Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.

#INDC

Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.

What to Expect Tesla is seeking enthusiastic Customer Support Specialists to deliver exceptional post-order support for owners of one of the world's most innovative vehicle brands. Specialists will provide initial customer education, guide to self-help resources, assist customers with their orders, and route support inquiries based on customer needs and available internal tools. This role serves as the entry point into an exciting career path with Tesla Support, offering clear opportunities for skill development and growth into advanced support roles.
What You'll Do

• Deliver outstanding educational support via phone and chat, helping customers understand basic vehicle functions, information about the delivery process, and Tesla self-help resources
• Clearly guide customers toward available self-service tools, such as self-help websites and the Tesla app
• Conduct initial probing and basic troubleshooting to quickly assess customer concerns and resolve straightforward issues
• Utilize internal systems to effectively route calls and inquiries to appropriate departments or escalate based on defined criteria
• Accurately document interactions and customer data within Tesla's CRM and Vehicle Support systems

What You'll Bring

• Minimum 2 years of relevant customer-facing experience
• Exceptional customer service, educational, and communication skills (both written and oral)
• Ability to quickly learn and educate customers on basic automotive features and technologies
• Comfortable navigating multiple internal systems, MS Office, and web-based applications
• Flexibility in scheduling; ability to work varied shifts within operational hours of Mon-Sun 5am-10pm as business requires
• Enthusiasm for continuous learning and clear motivation to grow into more complex customer support roles at Tesla
• Must have a valid State ID or driver's license
• For roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles. Without the salesperson license, you cannot engage in sales activities. To check if you are eligible for the salesperson license, please contact the DMV in your state of employment

Compensation and Benefits Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Customer Support Specialist

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference.

Foundever is looking for highly motivated and resourceful individuals dedicated to providing world-class support by delivering exceptional service in every customer interaction. You will primarily focus on supporting customers of a well-known lending company, offering assistance with lending questions and needs, and becoming a leader in all lending-related inquiries.

To stay informed and connected, you'll use a popular communication platform designed for real-time collaboration. This platform allows team members to share updates, access resources, and communicate efficiently across channels-ensuring you're always equipped with the latest information.

Your main goal is to provide smooth and efficient service to our customers while maintaining a high standard of professionalism and care.

Location Requirements: Must live within the commuting range and be able to work in our Orem site at 545 East University Parkway, Orem, UT

Why You Should Join Us

• $17/H
• Join a supportive community focused on engagement and recognition
• Internal growth opportunity, 84% of our management team is promoted from within
• Hands-on paid classroom-style training, as well as ongoing job specific training
• Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time, EAP and wellness program
• Employee discounts and referral bonuses

What We Are Looking For

• Must legally be able to work in the US

• Must be at least 18 yrs of age

• Highschool diploma or equivalent

• The flexibility to work various shifts, including evenings and weekends

• Must pass a background check

Key Skills

• Strong verbal and written communication skills
• Ability to multitask and navigate between screens efficiently while assisting customer
• Critical thinking, Strong problem-Solving, Empathy, Adaptability and Reliability
• Document interactions, escalate issues with empathy to enhance customer experiences.
• Clearly explain complex topics to encourage customers to use our products or services while meeting performance goals.

About Foundever™

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Military Friendly

Foundever™ is a 2024 Military Friendly Employer. We are proud partners of Military On Source, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication and respect.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Get to know us at and connect with us on Facebook, LinkedIn and Twitter.

Our client, a leading technology company focused on innovative SaaS solutions, is seeking a dedicated and empathetic Customer Support Specialist to join their remote team. Based in the vibrant city of Salt Lake City, Utah , this role is primarily remote, offering flexibility and a chance to contribute to a dynamic customer success department. You will be the primary point of contact for customers, providing timely and effective support through various channels, including email, phone, and live chat. Responsibilities include troubleshooting technical issues, guiding users through product features, resolving billing inquiries, and documenting support interactions. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for problem-solving. A passion for technology and a commitment to delivering outstanding customer experiences are essential. Previous experience in customer service or technical support is highly desirable. Proficiency in CRM software and ticketing systems is a plus. You will work collaboratively with engineering and product teams to escalate complex issues and provide feedback for product improvement. This position requires a highly organized individual who can manage their time effectively in a remote work environment and maintain a high level of professionalism. Training and ongoing support will be provided to ensure success. This is an excellent opportunity to grow your career in customer support within a forward-thinking company that values its employees and customers. You will play a vital role in ensuring customer satisfaction and retention.

Our client is looking for a dedicated and empathetic Customer Support Specialist to join their team, operating on a hybrid model in **Salt Lake City, Utah, US**. This role is pivotal in ensuring our customers receive exceptional support and have a positive experience with our products and services. You will be the primary point of contact for customer inquiries, providing timely and effective solutions through various channels, including phone, email, and chat. Key responsibilities include troubleshooting technical issues, answering product-related questions, guiding customers through processes, and escalating complex problems to appropriate departments. The ideal candidate possesses excellent communication skills, a patient and understanding demeanor, and a genuine desire to help others. You should be adept at active listening, problem-solving, and de-escalating challenging situations. A solid understanding of our client's product suite and a commitment to staying updated on product changes are essential. This role requires the ability to manage multiple customer interactions concurrently, maintain accurate records of customer interactions, and contribute to improving support resources and knowledge bases. We are seeking individuals who are highly organized, detail-oriented, and possess strong technical aptitude. This is a fantastic opportunity to grow your career in customer service within a supportive and collaborative environment.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues related to products and services.
• Provide clear and concise information regarding product features, functionality, and usage.
• Guide customers through setup, installation, and operational processes.
• Escalate complex issues to senior support staff or other departments as needed.
• Document all customer interactions and resolutions accurately in the CRM system.
• Contribute to the development and maintenance of support documentation and knowledge base articles.
• Identify trends in customer inquiries and provide feedback to improve products and services.
• Maintain a high level of customer satisfaction through effective problem-solving and communication.
• Adhere to all company policies and procedures regarding customer support.

Qualifications:

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• 2+ years of experience in customer service, technical support, or a related role.
• Excellent verbal and written communication skills.
• Strong listening and interpersonal skills.
• Proficiency in problem-solving and troubleshooting.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Experience with CRM software and helpdesk ticketing systems.
• Patience, empathy, and a customer-centric attitude.
• Ability to work effectively in a hybrid work model.

Our client is seeking a highly skilled and empathetic Customer Support Specialist with a technical aptitude to join their dedicated team in **Provo, Utah, US**. This hybrid role is central to ensuring our customers receive timely and effective technical assistance, resolving inquiries, and enhancing their overall experience with our products. You will be the first point of contact for customers facing technical challenges, requiring you to diagnose issues, provide clear solutions, and escalate complex problems when necessary. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong understanding of troubleshooting common technical issues. You will utilize various support channels, including phone, email, and chat, to assist a diverse customer base. This role demands a proactive approach to problem-solving and a commitment to customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues related to our software/hardware products.
• Provide clear, concise, and accurate solutions to customers.
• Guide customers through product features, functionalities, and troubleshooting steps.
• Document all customer interactions, issues, and resolutions in the CRM system.
• Identify and escalate complex or unresolved issues to senior support staff or relevant departments.
• Contribute to the knowledge base by documenting common issues and solutions.
• Gather customer feedback and report recurring issues to the product and engineering teams.
• Assist with user onboarding and training on product usage.
• Maintain a high level of customer satisfaction through efficient and effective support.
• Stay updated on product updates, new features, and troubleshooting best practices.
• Adhere to all company policies and procedures regarding customer support and data privacy.
• Collaborate with team members to share knowledge and improve support processes.

The ideal candidate will have a High School Diploma or GED; an Associate's degree in a related technical field is a plus. Proven experience (1-3 years) in a customer support or technical helpdesk role is required. Strong understanding of common operating systems, software applications, and basic hardware troubleshooting is essential. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users, are crucial. Patience, empathy, and a customer-centric approach are vital. Familiarity with CRM software and ticketing systems is preferred. The ability to multitask and manage time effectively in a fast-paced environment is necessary. A passion for technology and helping others is highly valued.

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Responsibilities:

Communication

• Respond to customer inquiries and concerns via phone, email, or chat

• Provide timely and accurate information to customers

• Follow up with customers to ensure their issues have been resolved

• Maintain a positive and professional demeanor while interacting with customers

• Escalate complex issues to the appropriate department or supervisor

• Keep detailed records of customer interactions and transactions

Technical Support

• Troubleshoot technical issues and provide solutions to customers

• Assist customers with setting up and using products or services

• Collaborate with the technical team to resolve complex technical issues

• Provide instructions and guidance to customers on how to troubleshoot common technical problems

• Stay updated on product or service updates and changes to effectively assist customers

Customer Satisfaction

• Ensure customer satisfaction by addressing and resolving issues in a timely and effective manner

• Proactively reach out to customers to gather feedback and improve customer experience

• Identify and report recurring customer issues to improve overall product or service quality

• Maintain a high level of customer service and professionalism at all times

• Strive to exceed customer expectations and ensure a positive customer experience

Product/Service Knowledge

• Maintain a thorough understanding of company products or services

• Continuously update knowledge on new products or features

• Educate customers on product or service features and benefits

• Provide recommendations to customers based on their needs and preferences

• Collaborate with the sales team to promote and upsell products or services to customers

Teamwork

• Work collaboratively with other customer support specialists to ensure consistent and efficient customer service

• Share knowledge and best practices with team members to improve overall performance

• Participate in team meetings to discuss customer feedback and ways to improve customer satisfaction

• Support and assist team members during busy periods or challenging customer interactions

Administrative Tasks

• Complete administrative tasks, such as data entry and documentation, accurately and in a timely manner

• Maintain customer databases and update customer information as needed

• Generate reports to track and analyze customer service metrics

• Assist with training new customer support specialists on processes and procedures

• Adhere to company policies and procedures at all times.

High Impact Behaviors:

• Strategic Vision and Foresight: Senior professionals should have the ability to develop and communicate a clear vision for the future, anticipate trends, and prepare the organization to adapt to changes. This involves understanding the broader industry context and aligning team efforts with long-term objectives.

• Mentorship and Talent Development: They should actively mentor junior colleagues, helping to shape the next generation of leaders. This includes sharing knowledge, providing guidance, and supporting career development opportunities for their teams.

• Influential Leadership: Senior professionals must be able to influence and inspire others, both within and outside the organization. This requires strong communication skills, credibility, and the ability to build and maintain relationships with key stakeholders.

Qualifications:

• Bachelor’s in Marketing, Communications, or related field with at least 5 years experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.

• Expertise in In-depth knowledge of a specific product, service, or support area.

• Strong mentoring and coaching skills to guide and develop junior analysts.

• Proven ability to influence and drive change across various levels of the organization.

• Exceptional communication skills, both verbal and written, to effectively convey complex information to stakeholders.

• Solid project management skills, including the ability to manage multiple projects simultaneously and meet deadlines.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Responsibilities:
Communication
- Respond to customer inquiries and concerns via phone, email, or chat
- Provide timely and accurate information to customers
- Follow up with customers to ensure their issues have been resolved
- Maintain a positive and professional demeanor while interacting with customers
- Escalate complex issues to the appropriate department or supervisor
- Keep detailed records of customer interactions and transactions
Technical Support
- Troubleshoot technical issues and provide solutions to customers
- Assist customers with setting up and using products or services
- Collaborate with the technical team to resolve complex technical issues
- Provide instructions and guidance to customers on how to troubleshoot common technical problems
- Stay updated on product or service updates and changes to effectively assist customers
Customer Satisfaction
- Ensure customer satisfaction by addressing and resolving issues in a timely and effective manner
- Proactively reach out to customers to gather feedback and improve customer experience
- Identify and report recurring customer issues to improve overall product or service quality
- Maintain a high level of customer service and professionalism at all times
- Strive to exceed customer expectations and ensure a positive customer experience
Product/Service Knowledge
- Maintain a thorough understanding of company products or services
- Continuously update knowledge on new products or features
- Educate customers on product or service features and benefits
- Provide recommendations to customers based on their needs and preferences
- Collaborate with the sales team to promote and upsell products or services to customers
Teamwork
- Work collaboratively with other customer support specialists to ensure consistent and efficient customer service
- Share knowledge and best practices with team members to improve overall performance
- Participate in team meetings to discuss customer feedback and ways to improve customer satisfaction
- Support and assist team members during busy periods or challenging customer interactions
Administrative Tasks
- Complete administrative tasks, such as data entry and documentation, accurately and in a timely manner
- Maintain customer databases and update customer information as needed
- Generate reports to track and analyze customer service metrics
- Assist with training new customer support specialists on processes and procedures
- Adhere to company policies and procedures at all times.
High Impact Behaviors:
- Strategic Vision and Foresight: Senior professionals should have the ability to develop and communicate a clear vision for the future, anticipate trends, and prepare the organization to adapt to changes. This involves understanding the broader industry context and aligning team efforts with long-term objectives.
- Mentorship and Talent Development: They should actively mentor junior colleagues, helping to shape the next generation of leaders. This includes sharing knowledge, providing guidance, and supporting career development opportunities for their teams.
- Influential Leadership: Senior professionals must be able to influence and inspire others, both within and outside the organization. This requires strong communication skills, credibility, and the ability to build and maintain relationships with key stakeholders.
Qualifications:
- Bachelor's in Marketing, Communications, or related field with at least 5 years experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
- Expertise in In-depth knowledge of a specific product, service, or support area.
- Strong mentoring and coaching skills to guide and develop junior analysts.
- Proven ability to influence and drive change across various levels of the organization.
- Exceptional communication skills, both verbal and written, to effectively convey complex information to stakeholders.
- Solid project management skills, including the ability to manage multiple projects simultaneously and meet deadlines.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation