444 Support Staff Positions jobs in Austin

Position Overview:

The Aumentum Technologie s support team is seeking a Support Specialist to provide application support to customers that will involve answering complex questions on the function and usage of our products. As a Support Specialist, you will provide application support and expertise to both our customers and internal resources. This will involve answering complex questions, contributing to our knowledge base, and serving as a support liaison between the company and our customers. Working closely with other Support team members and counterparts on the Research and Development team, you will investigate, manage, track, and close client support issues, specifically related to the database and function of the application(s) and escalations.

Responsibilities:

• Work directly or indirectly with customers to provide services and help resolve user issues
• Assess a variety of software scenarios, reviewing software configuration, set up, and software code to identify the correct resolution or escalate according to departmental guidelines
• Report detailed information within the client tracking system and document processes, routines, and programs by following the defined guidelines and team goals and objectives
• Work closely with other team members, exchanging knowledge through training sessions, and producing documentation
• Create and conduct training for customers on functionality and best practices for products, including at user conferences
• Collaborate with customers and/or our product and engineering teams to document proposed enhancements and determine cause/resolution to software defects
• Work with our Account Managers to process and track contracted services
• Review all technical support related processes and documentation for continuous improvement

What would make you stand out:

• Experience with relational databases and reading / writing T-SQL
• Previous experience with property tax software support and or knowledge of the property tax life cycle
• Experience with the following: SQL, Excel, Crystal Reports

Competencies:

• Action Oriented
• Approachability
• Customer Focus
• Informing
• Listening
• Managerial Courage
• Patience
• Peer Relationships
• Technical Learning
• Time Management

Required Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 3 + years' experience in Customer Service Role
• Excellent interpersonal, written, and oral communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, overcome objectives and resolve problems
• Strong work ethic and self-starter, ability to work independently and as a team player
• Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Must possess professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
• Ability to learn and navigate new software quickly
• Typing skills and computer proficiency

Working Environment:

This job operates in a professional office environment or remote home office location. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.  Periods of stress may occur. 

This role may occasionally come into contact with Protected Health Information, Personal Identifiable Information or Privacy Records, and it is essential that all employees adhere to confidentiality requirements as outlined in the Employee Handbook and Harris’ Security and Privacy policies, as well as apply the concepts learned in the annual Security Awareness training.

Travel:   

Quarterly

AAP/EEO Statement

Harris Computer is an EEO/AA/Disability/Vets Employer.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About Harris Computer:

Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!

• We empower our employees to make a difference
• We have an award-winning culture
• We offer opportunity to learn
• We are financially strong and we are owned by the largest software company in Canada (CSI)
• We have fun!

Follow us on social media to learn more about our company values, culture and initiatives! Instagram: ⁠@weareharris - LinkedIn: ⁠Harris Computer

• Flexible Schedules
• Paid Time Off (PTO)
• Paid Training to become a Registered Behavior Technician with support!
• Career Growth Opportunities
• Center-Based

• Deliver one-on-one ABA therapy to clients based on individualized treatment plans
• Support BCBAs by implementing behavioral interventions and skill-building strategies
• Address problem behaviors and teach functional skills (e.g., communication, social, self-help)
• Collect and submit accurate data on client progress
• Maintain thorough session records, including treatment notes and timesheets
• Communicate effectively with team members about client care
• Accept feedback and adjust interventions as directed by supervisors
• Always uphold client confidentiality and privacy
• Demonstrate understanding of ABA principles and techniques
• Obtain RBT certification within 90 days of hire (or provide proof of completion)
• Assist in preparing therapy materials and other tasks as needed
• Perform additional duties as assigned

• High school diploma or equivalent
• CPR & BLS certification preferred, not required - we’ll train you!  
• RBT certification preferred, not required – we'll train you!
• Valid, current driver’s license or state issued ID & current car insurance on vehicle  
• Working towards or has obtained a Degree in Behavioral Science or related field (such as Psychology, Special Education, Elementary Education) preferred

MicroVentures gives both accredited and non-accredited investors access to invest in startups. We are one of the financial industry's first organizations to merge crowdfunding with the venture capital industry. MicroVentures provides an opportunity for angel investors to invest in startups alongside venture capitalists, often on the same terms. We are looking for service-oriented individuals to help us revolutionize the way our investors access and invest in private companies!

Your Role at MicroVentures:

You will provide an exceptional client experience to our investors through chat, email, and phone channels. During a typical day you will:

1) Build strong relationships by educating clients on the investment process and answer any questions during the lifetime of the investment.

2) Problem solve current client issues to meet the immediate need as well as identify opportunities to enhance future client interactions.

3) Work with your team to solve current problems our clients face and to improve the systems and processes MicroVentures uses.

Qualities We Look For:

• Coachable
• Adaptable
• Persuasive
• Empathetic
• Entrepreneurial

What Your First Year Looks Like - Phase 1:

• Learn the foundations of the position through our dynamic training program.
• Acquire FINRA Series 7 & 63 as a condition of employment.
• Weekly coaching which consists of Shadow sessions, roleplays to simulate the job experience and/or chat/email reviews
• Implement the training and coaching by helping our clients through their chosen communication channel (Chat, Email and/or Inbound phone calls)

What Your First Year Looks Like - Phase 2:

• Now licensed, you will learn the role of an Investor Support Specialist through the tier 2 of our training program
• Weekly coaching which consists of Shadow sessions, roleplays to simulate the job experience and/or chat/email reviews
• Work with our high net worth accredited investors to ensure a smooth investment process.

What Your First Year Looks Like - Phase 3:

• Ongoing training and coaching to develop your skills so you can engage clients through outbound calls to discuss current offerings and/or their existing portfolio
• Master your craft and encourage your entrepreneurial spirit at MicroVentures.

What MicroVentures Does for You:

• Study materials and sponsorship of SIE, Series 7 & 63
• 401K Match (100% match on the first 5% and 50% on the next 5%)
• Annual discretionary bonus
• MicroVentures covers the base plan for Medical, Dental and Disability insurance
• 3 Weeks paid time off + holidays
• 4 Weeks paid sabbatical after 5 years with MicroVentures with a travel stipend
• Company provided MacBook Air
• Hybrid work environment in Austin TX (or fully remote depending on location)
• $100 monthly technology stipend (phone and internet)
• Companywide/sponsored Mental Health days

• Rule §247.1 Purpose and Scope; Definitions
• Rule §247.2 Code of Ethics and Standard Practices for Texas Educators

• Provide professional development, training, and coaching to staff.
• Build capacity of campus staff to manage a variety of behaviors.
• Support and assist teachers with students that require behavior intervention and support.
• Collect and analyze data to identify student needs, monitor the effectiveness of interventions, and make data-driven decisions.
• Consult and collaborate with other school personnel in gathering and giving information on a case and in establishing and planning for respective roles in the modification of a student's behavior.
• Assist campus in managing student behavior and supporting campus staff in behavior crisis situations.
• Maintain an active monitoring role on the campus to assess/address areas of concern.
• Assist campus administrators with the monitoring of student behavior and assist with enforcing school rules related to student conduct.
• Provide leadership and support through the use of data, such as discipline, attendance, test scores, and specific project data, to improve the teaching/learning process and its outcome.
• Ensure campus wide Positive Behavior Interventions and Support plan align to campus improvement plan.
• Based on needs assessment, oversee the development of Tier 1, 2, and 3 intervention protocols, problem-solving processes, data-based decision-making, progress monitoring, and communication and collaboration processes among Student Support Teams.

• Coordinate efforts with outside social service agencies to serve campus needs.
• Work closely with administration, teachers, psychological services and external agencies to provide on-going support services to most effectively meet the emotional, social and academic needs of students and their families.
• Work with parents to coordinate home and school plans.
• Facilitate communication between school personnel and students, parents, and the community.
• Refer school staff and parents to community resources.
• Coordinate and integrate school and community resources.
• Serve as consultant to school personnel regarding students or situations that are not referred for direct district or outside services.
• Develop and conduct parenting training and support groups.
• Consult with parents regarding their children's academic performance, behavior and needs.
• Inform students and parents of their rights and responsibilities under federal and state law including compulsory attendance.
• Maintain a positive and effective relationship with supervisors.
• Effectively communicate with colleagues, students, and parents.

• Works directly with students with significant behavior issues and provides modeling and coaching to build capacity of campus staff.
• Understands and knows the purpose and use of data, as well as the variety of data collection methods.
• Facilitates communication and collaboration among teachers, administrators, and other stakeholders, including leading Student Support Team meetings and providing professional development.
• Uses district and campus data to identify trends and to determine priorities and strategies for improvement.
• Make home visits to gather information relating to students.
• Create an environment conducive to learning and appropriate for the maturity level and interests of students.
• Support campus goals of prevention to maintain a healthy and safe school environment.
• Implement existing and new programs and services with fidelity.
• Maintain all reports, records, and other required documents (e.g.: referrals, assessments, diagnostic testing, and student assessment).
• Oversee ISS and Reset Center.

• Participate in professional development activities to improve skills related to job assignment.

• Comply with district and campus policies and procedures, as well as state and federal laws and regulations.
• Comply with the standards of conduct set out in Board Policy DH (Legal) and (Local) and with any other policies, regulations, and guidelines that impose duties, requirements, or standards.
• Maintain confidentiality.
• Demonstrate a high level of personal integrity, a collaborative leadership style, and high ethical standards.
• Keep informed of and comply with state, district, and campus policies affecting schools.
• Compile, maintain and file all reports, records, and other required documents.
• Daily attendance and punctuality at work are essential functions of the job.

• None

• Personal computer, printer, calculator, telephone, copier, fax machine.
• Must have a reliable mode of transportation.

• Maintain emotional control under stress.
• Work with frequent interruptions.
• Work irregular hours and extended work hours to include holidays and weekends.
• Frequent walking, standing, stooping, bending, pulling and pushing.
• Occasional: Lifting and carrying 15-44 pounds frequently, 25-40 pounds occasionally, more than 45 pounds infrequently with assistance; Pushing /Pulling 15-44 pounds sporadically.
• May be required under specific circumstances to provide physical restraint of students in danger of causing harm to themselves or others.
• Occasional district wide and statewide travel.
• Use a computer for prolonged periods resulting in repetitive hand motions.
• Frequent exposure to: temperature extremes (hot and cold), humidity extremes, noise, low or intense illumination vibration.
• Occasional exposure to: biological hazards (communicable diseases, bacteria, etc.), work outside, work around moving objects or vehicles, work on uneven surfaces.

JOB SUMMARY:

The Program Support Specialist supports the mission of C2 GPS by providing operational support

to the workforce center staff and provides technical support for workforce customers.

ESSENTIAL FUNCTIONS

• Reviews and examines compliance reports to ensure alignment with program requirements.

• Monitors contacts and communications with customers. Coordinates required participation

hours for customers and files documentation in the customer’s original case file.

• Participates in customer hearings and submits relevant documentation to appropriate

parties.

• Seeks out new ways to improve workforce services to meet labor market needs.

• Performs other related duties as assigned.

REQUIRED SKILLS/ABILITIES

• Knowledge of workforce development.

• Knowledge of word processing, spreadsheet, technology, and computer skills.

• Exceptional customer service and interpersonal skills.

• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.

• Excellent verbal and written communication skills, to include documentation.

• Ability to develop and maintain effective working relationships with management, coworkers,

Board staff, and the public.

• Ability to develop strategies and solutions.

EDUCATION AND EXPERIENCE

• High School Diploma or GED required.

• Valid driver’s license and proof of insurance with safe driving record.

• One year of relevant experience preferred.

• Bilingual in English and Spanish strongly preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands for finger coordination, reach with arms and hands, pulling standard file cabinet and vertical file drawers, lift/carry 10 pounds of paper, drive a vehicle, stoop, kneel, talk and hear. Occasional travel required

COMPANY OVERVIEW:

C2 Global Professional Services is an award-winning employment and training organization, that prepares and places people into productive jobs. We’re located in five regions in Texas and one in Florida. We strive to fulfill our mission by following our Core Values of “Respect, Communication, Customer Engagement and Ingenuity.”

Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone’s life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes:

Health Insurance (with low cost options for employee only plans)

Wellness Reimbursement

Generous Paid Time Off

Paid Parental Leave

401(K) with 6% Employer Match

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Dental

Vision

Life Insurance

Short and Long Term Disability

Pet Insurance

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EEO/AA

C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made on the basis of individual skills, knowledge, abilities, job performance, and other appropriate qualifications.

Bartlett Cocke General Contractors in Austin, TX is currently seeking a Security Support Specialist to join our Team in our San Antonio or Austin location! The Security Support Specialist role will design, install, document, and maintain enterprise security systems and applications. This position focuses on protecting systems and data through vulnerability assessments, incident response, and security implementation, requiring a blend of technical skills and analytical abilities. The ideal candidate will have strong experience in threat hunting and intelligence with a proactive security mindset.

Key Responsibilities:

* Identify, assess, and mitigate vulnerabilities in systems, networks, and applications

* Conduct regular security scans and penetration testing

* Develop and implement security controls to address identified vulnerabilities

* Investigate and respond to security incidents and breaches

* Analyze security logs and events to identify potential threats

* Contain and remediate security incidents to minimize damage

* Install, configure, and maintain security tools and technologies

* Implement and enforce security policies and procedures

* Ensure compliance with relevant security standards and regulations

* Stay informed about the latest cybersecurity threats and vulnerabilities

* Communicate with external SOC to review threat intelligence data to identify potential risks

* Develop and implement security measures to mitigate identified threats

* Educate and train users on cybersecurity best practice

* Promote a strong security culture within the organization

* Document security incidents, vulnerabilities, and remediation efforts

* Prepare reports on security metrics and trends

Required Skills and Knowledge:

* Knowledge of various operating systems, networking protocols, firewalls, and intrusion detection (IDS)/instruction prevention (IPS) systems.

* Knowledge of NIST cyber security and equivalent frameworks

* Knowledge of MITRE attack framework

* Knowledge of PowerShell and Python scripting languages

* Technical writing and documentation skills

* Ability to work in a team environment or independently

Education:

* Bachelor's degree from an accredited college or university in information security or related field (preferred)

* Certifications such as CompTIA Security + or Certified Ethical Hacker (CEH) may be used in lieu of degree requirements

Experience:

* 5 + years in information security experience (preferred)

We are seeking a dedicated Member Support Specialist to join our studio team. This role is key in ensuring a positive and seamless experience for all members. The Member Support Specialist will assist the studio team with membership conversations, first time class-takers, lead engagement, and general studio duties assigned by the Studio Manager(s) and the Director of Operations. As the first and last point of contact for members, the Member Support Specialist plays a vital role in creating a welcoming and positive environment for everyone who walks through our doors.

The Member Support Specialist will:

• Casual role, which requires early mornings, evenings and weekend work
• Visually inspect the equipment prior to the beginning of class to ensure equipment is in good working order and safe to use
• Responsible for studio tidiness and returning equipment to standards set by studio management
• Participate in networking/community events as needed and studio promotions to generate new business
• Stay up to date with, and implement FS8 brand and athletics standards at all times
• Working front desk + establishing relationships with current and future members
• Making sales phone calls (# dictated by manager for each shift) + following up member inquiries during each shift
• Attention to detail during shift for member experience
• Stocking laundry, studio supplies, and rolling towels in preparation for classes
• Willingness to evolve with new developments in the fitness industry
• Professional attire + presence in studio
• Representing the elements of the brand
• Minimum of 20 hours/ week, + 40 calls/ shift
• Any other duties as assigned

Requirements

• Valid CPR and First Aid Certificate
• Excellent customer service skills
• Professional and effective communication skills
• In-depth understanding of the benefits of Pilates, Tone and Yoga.
• Passion for learning and attending continued education training
• Punctual and Reliable

We are seeking a dedicated Member Support Specialist to join our studio team. This role is key in ensuring a positive and seamless experience for all members. The Member Support Specialist will assist the studio team with membership conversations, first time class-takers, lead engagement, and general studio duties assigned by the Studio Manager(s) and the Director of Operations. As the first and last point of contact for members, the Member Support Specialist plays a vital role in creating a welcoming and positive environment for everyone who walks through our doors.

The Member Support Specialist will:

• Casual role, which requires early mornings, evenings and weekend work

• Visually inspect the equipment prior to the beginning of class to ensure equipment is in good working order and safe to use

• Responsible for studio tidiness and returning equipment to standards set by studio management

• Participate in networking/community events as needed and studio promotions to generate new business

• Stay up to date with, and implement FS8 brand and athletics standards at all times

• Working front desk + establishing relationships with current and future members

• Making sales phone calls (# dictated by manager for each shift) + following up member inquiries during each shift

• Attention to detail during shift for member experience

• Stocking laundry, studio supplies, and rolling towels in preparation for classes

• Willingness to evolve with new developments in the fitness industry

• Professional attire + presence in studio

• Representing the elements of the brand

• Minimum of 20 hours/ week, + 40 calls/ shift

• Any other duties as assigned

Requirements

• Valid CPR and First Aid Certificate

• Excellent customer service skills

• Professional and effective communication skills

• In-depth understanding of the benefits of Pilates, Tone and Yoga.

• Passion for learning and attending continued education training

• Punctual and Reliable