What Jobs are available for Support Staff Positions in Austin?

The Territory Support Specialist (TSS) plays a vital role in defining and securing legal route locations by conducting thorough territory surveys for new franchisees. This position requires strong communication skills to engage and encourage shop owners, service managers, etc. to welcome Matco services into their locations. Additionally, the TSS identifies potential new territories in high-growth and expansion areas, helping to market opportunities for future franchisees aspiring to achieve successful business ownership.
**Key Responsibilities:**
+ Conduct comprehensive surveys of designated territories to identify potential opportunities for new franchise development as well as support existing franchisees.
+ Meet with shop owners and managers to gather relevant information and determine the eligibility of prospective stops within the territory.
+ Analyze data collected during surveys to provide actionable insights and recommendations for franchise expansion.
+ Build and maintain positive relationships with franchisees, shop owners, and managers to facilitate smooth communication and collaboration.
+ Prepare detailed reports summarizing findings from territory surveys and eligibility assessments.
+ Collaborate with the franchise sales team to align territory plans with overall business objectives.
**WHO YOU ARE (Qualifications)**
+ Strong interpersonal and communication skills to effectively engage with shop owners and managers.
+ Ability to conduct detailed surveys and analyze geographic and business data.
+ Self-motivated with excellent organizational skills and attention to detail.
+ Previous experience in franchise development, sales, or territory management is a plus.
+ Valid driver's license and willingness to travel within assigned territories.
+ The position requires approximately 90% overnight travel.
+ High School Diploma Required.The base compensation for this position is $50,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.
Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 120 hours, 12 paid holidays (including 4 floating holidays) per year and paid sick leave.*
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.
#LI-KS1
#LI-Remote
**WHO IS MATCO**
Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit .
**BENEFITS**
Annual bonuses/incentives (depending on position)
Immediate company benefits (medical, dental, vision, life, etc.)
401k with company match
401k defined contribution after 1 year of service
High level of employee engagement
Walking path and gym equipment onsite
Food trucks on site during the summer
Dress for your day - every day casual/jeans
Employee discounts
15 days vacation + 4 floating holidays + 8 paid holidays
Paid maternity & paternity leave
Tuition reimbursement
Student loan payment assistance
Hybrid work environment (2 days remote)
Annual Day of Caring for employees to volunteer
Discounts on tools
Annual team building events
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
"Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."

Our client is looking for a proactive and customer-centric Customer Support Specialist to join their vibrant team in **Austin, Texas, US**. This hybrid role offers the perfect blend of in-office collaboration and remote flexibility. You will be the first point of contact for customers, providing timely and effective solutions to their inquiries and issues across various communication channels, including phone, email, and chat.

The ideal candidate possesses outstanding communication and problem-solving skills, with a genuine passion for helping others. You should be proficient in using customer relationship management (CRM) software and have a knack for quickly learning new technologies. A high school diploma or equivalent is required; some college coursework or customer service experience is highly preferred. You must be patient, empathetic, and able to remain calm and professional under pressure.

Key responsibilities include diagnosing and resolving customer issues, providing information about products and services, processing orders and returns, and escalating complex problems to the appropriate departments. You will also be responsible for documenting customer interactions accurately, contributing to knowledge base articles, and providing feedback to improve customer experience. The ability to multitask and manage your time effectively is crucial in this fast-paced environment.

This role demands a strong work ethic and a commitment to delivering exceptional customer service. You will work collaboratively with team members to ensure a seamless customer journey and contribute to a positive team atmosphere. Join our client and be a key player in ensuring customer satisfaction and loyalty. This hybrid arrangement allows for team synergy while offering personal flexibility.

Our client is seeking a dedicated and empathetic Customer Support Specialist to join their team in Austin, Texas, US . This role is crucial in ensuring our customers receive exceptional service and support. The ideal candidate will be a strong communicator, adept at problem-solving, and passionate about delivering positive customer experiences. This position offers a hybrid work model, combining the benefits of in-office collaboration with remote flexibility.

Primary responsibilities include responding to customer inquiries via phone, email, and chat in a timely and professional manner. You will troubleshoot and resolve customer issues, ensuring customer satisfaction and retention. This involves documenting customer interactions and feedback in our CRM system. Educating customers on product features and functionalities to enhance their experience will also be a key part of the role.

The Customer Support Specialist will collaborate with other departments to address complex customer issues and provide feedback for product and service improvements. You will be expected to maintain a high level of product knowledge and stay updated on company policies and procedures. Adhering to service level agreements (SLAs) and contributing to team goals will be vital for success.

A High School diploma or equivalent is required; an Associate's or Bachelor's degree is a plus. Prior experience in a customer service or helpdesk role is highly desirable. Excellent verbal and written communication skills are essential. Proficiency in using CRM software and other support tools is beneficial. Strong problem-solving abilities and a patient, customer-centric attitude are paramount. The ability to multitask and manage time effectively in a dynamic environment is also important. This is an excellent opportunity to grow your career in customer service within a supportive and collaborative team.

Our client, a dynamic technology company in Austin, Texas, US , is seeking a dedicated and empathetic Customer Support Specialist to join their growing team. This role is essential in providing exceptional assistance to our user base, ensuring a positive and seamless experience with our innovative products and services. The ideal candidate will possess outstanding communication skills, both written and verbal, with the ability to effectively troubleshoot and resolve customer inquiries across multiple channels, including phone, email, and live chat. Responsibilities include understanding customer needs, providing accurate product information, guiding users through technical issues, and escalating complex problems when necessary. You will maintain detailed records of customer interactions and feedback, contributing to continuous improvement of our support processes and product offerings. A strong understanding of our client's technology solutions and a passion for helping others are crucial. The ability to multitask, manage time effectively, and remain patient and professional under pressure is key. You will be part of a collaborative team environment, working closely with other support specialists, and technical teams to ensure swift and effective resolutions. This position requires a proactive approach to problem-solving and a commitment to delivering outstanding customer service that builds loyalty and satisfaction. Our client offers a supportive work environment, opportunities for professional development, and the chance to be part of a forward-thinking company.

**Who We Are:**
We're a high-growth software company with a **big mission** : empowering K-12 district teams to do more with less. 
At LINQ, we get K12. That's why we help districts transform K-12 school operations with best-in-class, cloud-based software solutions built to help districts return more resources to classrooms. Integrating finance, HR, nutrition management, and payments into a single, secure platform, LINQ reduces administrative burden. LINQ is trusted by 30% of school districts across the U.S. to help them operate more efficiently and serve over 1 billion meals to 17 million students annually, process payroll for 364,000 educators, administrators, and staff, and engage with millions of families through the free LINQ Connect app.   
Our team? They're talented, committed, and fiercely loyal problem-solvers. At LINQ, you'll find challenging and meaningful work, a team that respects and uplifts one another, and a commitment to constant improvement. Our customers love us because we're attentive, patient, communicative, and solutions focused. They know they can count on us to not only anticipate their needs but to deliver the right answer every time. 
**LINQ's Values:**
- Act with Integrity & Build Trust: Trust is the foundation of our company. We operate with the highest standards of integrity, both internally and externally. We believe in transparency, honesty, and accountability. Building a culture where trust is earned and maintained.
- Deliver Excellence: We consistently exceed our clients' expectations. In every interaction, we strive to anticipate needs, provide swift solutions, and go the extra mile to relentlessly impress our customers. We communicate clearly, consistently, and in a timely way to cultivate lasting relationships.
- Embrace Challenges: We embrace a growth mindset. Challenges offer opportunities to learn, grow, and improve. Continuous learning keeps us relevant and effective to ensure our solutions remain on the leading edge of innovation.
- Collaborate & Act as One Team: Diverse skills, ideas, and perspectives are our strength. Through open communication, shared goals, and a spirit of unity and mutual respect, we collaborate to achieve excellence, drive innovation, and propel our company forward as a cohesive force.
**About The Team:**
LINQ's Customer Experience department is the heart and soul of our commitment to supporting k12 schools and districts. We're not just here to answer questions, we're here to build trust, solve problems, and ensure every customer feels empowered to succeed with our solutions. From onboarding, and training, to troubleshooting and beyond were the guides to help administrators and educators navigate their daily challenges.
**About The Role:**
This position will be responsible for providing technical support to the full product suite for LINQ Nutrition. This position reports to the LINQ Nutrition Customer Support Manager. This position is a key member of our customer support team providing professional support to LINQ Nutrition customers. The right candidate will have experience in providing software support to school district associates, school staff and/or student parents. A background in K12 education and/or accounting knowledge would be a plus. You will collaborate throughout our organization to deliver a great customer experience resolving customer issues.
**What** **You'll** **Be Doing:**
Customer Support: Provide exceptional customer service through building rapport and relationships with our customer base. Always be professional, courteous, and respectful in every interaction.
Problem Solving: Act as a consultant on all nutrition software products. Effectively troubleshoot and solve issues by utilizing all available tools and resources. This includes taking calls, emails, and chat sessions to ensure we are providing the best solutions to our clients. Document customer issues in Salesforce
Training Documents: Contribute to creating training documentation for customers and internal use.
Product Documentation: Document enhancement requests and software defects for our development team. Create a Salesforce ticket for each customer interaction.
Self-Development: Maintain and increase comprehensive working knowledge of all LINQ Nutrition product lines through utilizing available training resources.
**What We Are Looking For:**
+ Discretion and independent judgement skills required
+ Excellent verbal and written communication skills
+ Excellent organizational skills and high attention to detail
+ Solid background working with computers and Microsoft Product Suites
+ Software support or technical support experience (SaaS environment)
+ Friendly and professional demeanor with team experience
+ Passion for effective problem-solving and/or experience in a customer support/service role
+ Patience and emotional intelligence in high stress environments
+ Commitment to adhere to schedules and deadlines
+ Bachelor's degree or equivalent experience in a related field
**The Tech:**
+ Salesforce
+ Microsoft Suite
+ Dialpad
+ Fully Story
**Travel Requirements:**
+ Limited travel may be necessary in high demand seasons. Valid Driver's License required.
**Why You'll Love Working With Us**
**Flex Your Workspace:** Work remote from one of our eligible states across the US, or if you're near Austin three days in office a week!
**Planning Your Future:** Our 401(k) plan comes with a 4% employer match on _total_ earnings (not _just_ your base salary).
**Performance Pays Off:** Whether it's a company bonus or target sales commission, your hard work doesn't go unnoticed.
**Vacation** **_Your_** **Way:** Our flexible Open Paid Time Off Plan lets you take the time you need, when you need it.
**Paid Parental Leave:** Take the time you need to welcome your new addition - We've got you covered!
**Ten Paid Corporate Holidays:** Enjoy a little extra downtime to relax and recharge with the ten paid holidays each year.
️ **Giving Back:** Feel good while doing good - 16 paid volunteer hours to support the causes that matter most to you. #LINQCares
**Benefits That Have Your Back (And Teeth, Too!):** Rock-solid medical, dental and vision coverage. Pick your vibe: a low deductible PPO and pair with an FSA or a HDHP with a sweet HSA - with contributions from LINQ. Dental perks that even cover braces for the kiddos.
**Wellness Perks:** Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance. Gym reimbursements and tons of extra savings on travel assistance, employee assistance, and even pet insurance options.
**Grow With Us:** Invest in yourself with professional development opportunities to keep leveling up your skills.
**Rewards For Referrals:** Got an amazing candidate in your network? Send them our way and earn a referral bonus when they join the team!
**EOE Statement/Accommodation Notice:**
As a federal contractor and equal employment opportunity employer, LINQ adheres to all applicable laws and regulations regarding employment practices, ensuring that all qualified individuals receive consideration for employment
based on their qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local law.
To learn more about your rights and protections under federal law, please refer to the EEOC Equal Employment Opportunity Poster at the following link: you'd like to view a copy of the company's state or federally required affirmative action plans or policy statement, please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact . This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not use this email to inquire about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as solicitation, following up on an application or non-disability related technical issues, will not receive a response.
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number.
EOE Statement/Accommodation Notice:
LINQ is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you'd like to view a copy of the company's affirmative action plan or policy statement, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not use this email to inquire about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as solicitation, following up on an application or non-disability related technical issues, will not receive a response.

**Date Posted:**

**Country:**
United States of America
**Location:**
UTTX1: Corp Remote Office TX Remote Location
, Houston, TX, 77064 USA
**Position Role Type:**
Remote
**U.S. Citizen, U.S. Person, or Immigration Status Requirements:**
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
**Security Clearance:**
None/Not Required
RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.
**The following position is to join our RTX Enterprise Services team:**
The Middleware Integration Support Specialist will sustain integration interfaces and deliver innovative, high quality support services to customers, ultimately responsible for Level 1 support of our Mission Critical integration portfolio of applications including Managed File Transfer (MFT), EDI-B2B, ETL and API-SOA. This role is responsible for the daily end-to-end monitoring of interfaces across all platforms including Electronic Data Interchange (EDI) and Business to Business (B2B) collaborations. Due to the high level of interaction with both internal and external business partners, this individual must possess strong communication skills, work well in team environments and be able to trouble shoot issues independently and effectively. Due to the high level of interaction between the different services within our team that develop and support these integrations, having a strong background in Enterprise Middleware Integration is required.
**What You Will Do:**
+ Level 1 Incident management of Mission Critical applications. Responsible for triaging support issues and looking to solve before escalating.
+ Support liaison between our EDI/B2B customers and the underlying services that support the integration layers.
+ Own knowledge base strategy and ensure documentation is properly maintained.
+ Provide advanced problem solving and technical support, including on-call critical support .
+ System and operational maintenance of our Integration system landscapes.
+ Basic SQL querying and use of monitoring tools for EDI-B2B document flow.
+ Support the change control process and participate in Dev to Support reviews with peers.
+ Support application upgrades.
+ Collect system metrics.
+ Provide on-call system support.
**Qualifications You Must Have:**
+ B.S./B.A. in Computer Science, Information Technology or related discipline and minimum 5 years related experience OR equivalence 9 years direct experience in lieu of a degree.
+ Strong verbal and written communication skills with ability to effectively interface with technical and nontechnical staff at all organizational levels, and strong customer service approach and ability to collaborate and work well with others
+ Ability to escalate issues properly and in a timely fashion, as well as engage vendor support on technical and functional issues when necessary
+ Working knowledge of ServiceNow Incident and Change management, or equivalent.
+ Working knowledge of the Cleo VLTrader MFT application, or equivalent, working knowledge of the Informatica ETL application, or equivalent, and working knowledge of the Oracle Service Bus application, or equivalent.
**Qualifications We Prefer:**
+ Strong knowledge of UNIX scripting language and SQL development, preferably Oracle SQL.
+ Strong understanding of transport protocols including SSHFTP, SFTP, HTTP/S
+ Basic understanding of XML, as well as web service and API integrations.
+ Strong understanding of encryption and associated security aspects of file exchange.
+ Solid understanding of EDI collaboration and related supply chain and financial transaction sets.
**What We Offer:**
Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
**Work Location:**
Remote
**_As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote._**
The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels.
RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
_RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

**Position Overview**
Under minimal supervision, performs installation, maintenance, and repairs on Company products at assigned customer sites as directed by service management.
**Company Overview**
At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.
But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.
Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.
Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.
Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit: Description**
**Duties and Responsibilities:**
+ Analyzes and designs clinical workflow and utilizes change management techniques tofacilitate process improvement to include:
+ Order Entry and creation as well as physician decision support.
+ Patient Registration, precertification, authorization, data collection and screening.
+ Technologist process through order identification, patient safety, and proper acquisition protocols.o Radiologist interpretation tools outside of image viewer itself (note: a basic understanding of Fuji image viewer tools is required including Synapse PACS, Mobility, Encompass PACS, and VetPACS products, as well as a basic understanding of workflow using non Fuji image viewer tools).
+ Supports Radiologist workflow with Dictation integrations for third party dictation and Speech Recognition tools, as well as actual dictation functionality when Fuji Dictation software is utilized.
+ Maintains a clear understanding of FDA requirements and ACR recommendation as well as local state regulations for Mammography tracking and reporting to guide customer in decision process for implementation.
+ Provide basic business analytics and data mining techniques to obtain required management reporting and trending.
+ Provide guidance to customer on best practice for proper billing, coding, and collection under current commercial and federal payer rules for local environment.
+ Develops project summary documents such as workflow diagrams, site profile summaries, and Compiles data on specific functions, as required.
+ Manages client expectations to ensure customer satisfaction. This position can include both implementation as well as post go live follow up.
+ Identifies opportunities to increase market share and growth by addressing the needs of our internal and external customers. Ensures that HCUS team responds promptly to customer concerns, questions, and inquires.
+ Actively participates in teaching and training customers via a travel schedule that is consistent with the requirements of the position and the needs of HCUS customers.
+ Maintains effective communications and working relationships with all departments within HCUS (Service, Engineering, Integration, Marketing, Sales, Customer Service, etc.).
+ Actively participates with Sales and Marketing staffs to develop new products, services and sales/marketing strategies. Reports any internal/external information and activities that may impact on customer satisfaction and/or HCUS's future business activities.
+ Maintains contact with internal /external customers to solicit input regarding the HCUS Team support.
+ Provides progress reports regarding service improvements.
+ Maintains effective communication with HCUS team to foster effective problem resolution.
+ Promotes professional customer service relationships and maintains good will.
+ Assists customers with any product issues, when requested.
+ Performs other duties as may be assigned by management.
+ Maintains a safe work environment. Takes corrective action, where appropriate.
+ Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
**Qualifications:**
+ BS/BA Degree in Computer Science, or Radiologic technologist, or comparable clinical experience in Imaging Informatics role
+ Computer Skills: Knowledge of Microsoft Networking, Microsoft Office, Visio, MS Project, MS Access, and Google applications.
+ Fundamental knowledge of Radiology workflow and departmental operations.
+ Preferred experience in Enterprise imaging workflow, HIS (Hospital Information System), RIS (Radiology Information System), and EMR(Electronic Medical Record).
+ Excellent verbal and written communication and presentation skills.
+ Expected extent of travel 50-80%
**Physical requirements:**
The position requires the ability to perform the following physical demands and/or have the listed capabilities:
+ The ability to sit up 75-100% of applicable work time.
+ The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
+ The ability to stand, talk, and hear for 75% of applicable work time.
+ The ability to lift and carry up to ten pounds up to 20% of applicable work time.
+ Close Vision: The ability to see clearly at twenty inches or less
**Travel:**
+ Expected extent of 50-80% may be required based on business need.
* #LI-Remote
_In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption._
_Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements._
_For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption._
**EEO Information**
Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.
**ADA Information**
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ( or ).
**Job Locations** _US-Remote_
**Posted Date** _2 weeks ago_ _(10/21/2025 9:20 AM)_
**_Requisition ID_** _ _
**_Category_** _Application Support_
**_Company (Portal Searching)_** _FUJIFILM Healthcare Americas Corporation_

Our client is seeking a compassionate and experienced Senior Community Support Specialist to join their dedicated team in **Austin, Texas, US**. This role is instrumental in providing vital support services to individuals and families within the community, fostering well-being and promoting social inclusion. The successful candidate will manage a caseload, develop and implement personalized support plans, and connect clients with necessary resources such as housing assistance, mental health services, and employment opportunities. Responsibilities include conducting comprehensive assessments, facilitating group sessions, and advocating for client needs. This position requires a deep understanding of social services, community resources, and best practices in client care. The Senior Community Support Specialist will also play a key role in training and mentoring junior staff, contributing to the overall effectiveness and quality of our client's services. Collaboration with other community organizations, government agencies, and healthcare providers will be essential to ensure a holistic approach to client support. The ideal candidate will possess excellent interpersonal and communication skills, with the ability to build rapport and trust with diverse populations. A commitment to upholding ethical standards and client confidentiality is paramount. This is a fantastic opportunity to make a significant difference in the lives of those served by our client, working within a supportive and dynamic environment. The role involves a blend of in-office work and community outreach, offering a chance to engage directly with the population in **Austin, Texas, US**. Requirements include a Bachelor's degree in Social Work, Psychology, Sociology, or a related field. At least 3-5 years of experience in community support, case management, or a similar role is required. Proven ability to work independently and as part of a team. Strong organizational and time management skills. Familiarity with local resources and referral networks in the **Austin, Texas, US** area. Excellent written and verbal communication skills, with the ability to document case notes accurately and efficiently. A valid driver's license and reliable transportation are necessary for community visits. Ability to adapt to a dynamic work environment and handle crisis situations with professionalism and empathy. This position offers a competitive salary and benefits package, reflective of the candidate's experience and qualifications. Join us in building stronger communities and empowering individuals.

Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Austin, Texas, US . This role is crucial in ensuring exceptional customer satisfaction by providing timely and effective technical assistance and support. The ideal candidate will possess a deep understanding of customer service principles and a proven track record in troubleshooting and problem-solving.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.
• Diagnose and resolve technical issues related to software and hardware products.
• Escalate complex issues to the appropriate internal teams and ensure follow-through to resolution.
• Document all customer interactions and solutions accurately in the CRM system.
• Develop and maintain knowledge base articles and FAQs to empower customers and internal teams.
• Train and mentor junior support staff on best practices and product knowledge.
• Proactively identify trends in customer issues and provide feedback to product development teams for continuous improvement.
• Contribute to the development and implementation of new customer service strategies and initiatives.
• Maintain a high level of customer satisfaction by exceeding expectations.
• Collaborate with cross-functional teams to ensure a seamless customer experience.
• Stay up-to-date with product updates and industry best practices.
• Participate in team meetings and contribute to a positive work environment.

Qualifications:

• Bachelor's degree in a related field or equivalent work experience.
• Minimum of 3-5 years of experience in a customer support or helpdesk role, preferably in a technical environment.
• Strong technical aptitude and ability to troubleshoot complex issues.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Problem-solving mindset with a focus on customer advocacy.
• Experience with (Specific Software/Product relevant to industry) is a plus.
• Demonstrated ability to handle high-pressure situations with grace and professionalism.

This is an exciting opportunity for a dedicated professional to make a significant impact on our client's customer service operations in a collaborative and supportive environment. The hybrid nature of this role offers a balance between in-office collaboration and remote flexibility.