41 Support Staff jobs in Holyoke
Service Support/Customer Support-Spares & Service (Onsite)
06096 Windsor Locks, Connecticut
RTX Corporation
Posted 1 day ago
Job Viewed
Job Description
**Date Posted:**
2025-07-03
**Country:**
United States of America
**Location:**
01: Building 01 Windsor Locks One Hamilton Road, Windsor Locks, CT, 06096 USA
**Position Role Type:**
Onsite
**U.S. Citizen, U.S. Person, or Immigration Status Requirements:**
U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.
**Security Clearance:**
None/Not Required
Collins Aerospace is seeking a dedicated professional for the **Service Support/Customer Support - Spares & Service** - Onsite role to support our operations at key locations. In this essential position, you will provide technical assistance and service support directly onsite, ensuring timely resolution of customer issues and effective management of spare parts and service programs. You'll collaborate closely with engineering, suppliers, and field teams to drive solutions that enhance customer satisfaction and operational efficiency. If you're proactive, customer-focused, and thrive in a hands-on technical environment, we'd love to have you join our team.
**What You Will Do**
+ Respond to customer engineering/technical requests per contract timelines.
+ Lead investigation and resolution of field issues via data gathering (reliability, maintenance), root cause analysis, and corrective actions.
+ Coordinate special investigations, support product testing, and interface with field service and customers.
+ Engage with engineering teams, suppliers, MRO, and operators to drive solutions.
+ Support technical publications: Service Bulletins, Service Info Letters, CMMs, and more.
+ Assist CRC with AOG/technical support issues.
+ Act as Program Manager for Airbus Life Cycle Value Stream, ensuring product delivery and directing cross-functional teams.
+ Develop and present Monthly Repair Status Reports with detailed failure data (LRU numbers, failure types, repair actions).
+ Create metrics/visuals for shop findings.
+ Support program reviews, team meetings, and customer communications.
+ Manage production/supply schedules to meet delivery goals.
+ Drive continuous customer satisfaction.
+ Preforms other duties as assigned.
**Qualifications You Must Have**
+ Typically requires a University Degree and minimum of 5 years of prior relevant experience **or** an Advanced Degree in a related field and minimum 3 years of prior relevant experience
+ U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
+ Experience with military systems (maintenance, engineering, analysis, publications).
+ Experience in an Aircraft Maintenance field utilizing technical data.
**Qualifications We Prefer**
+ Aerospace/military manual experience.
+ Program Management in Aerospace.
+ Experience communicating effectively across all organizational levels
+ Experience with maintenance training and military customer relations
+ Experience with ERP/SAP and/or Microsoft office systems
**What We Offer**
Some of our competitive benefits package includes:?
+ Medical, dental, and vision insurance
+ Three weeks of vacation for newly hired employees
+ Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
+ Tuition reimbursement program
+ Student Loan Repayment Program
+ Life insurance and disability coverage
+ Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance,?critical illness?insurance, group legal, ID theft protection
+ Birth, adoption, parental leave benefits
+ Ovia Health, fertility, and family planning
+ Adoption Assistance ?
+ Autism Benefit
+ Employee Assistance Plan, including up to 10 free counseling sessions
+ Healthy You Incentives, wellness rewards program
+ Doctor on Demand, virtual doctor visits
+ Bright Horizons, child and elder care services
+ Teladoc Medical Experts, second opinion program
+ And more? ?
**Learn More & Apply Now!** ?
Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement - we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us?
**WE ARE REDEFINING AEROSPACE.**
*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.
**Onsite:** Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
_Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings._
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.
The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels.
RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
_RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
2025-07-03
**Country:**
United States of America
**Location:**
01: Building 01 Windsor Locks One Hamilton Road, Windsor Locks, CT, 06096 USA
**Position Role Type:**
Onsite
**U.S. Citizen, U.S. Person, or Immigration Status Requirements:**
U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.
**Security Clearance:**
None/Not Required
Collins Aerospace is seeking a dedicated professional for the **Service Support/Customer Support - Spares & Service** - Onsite role to support our operations at key locations. In this essential position, you will provide technical assistance and service support directly onsite, ensuring timely resolution of customer issues and effective management of spare parts and service programs. You'll collaborate closely with engineering, suppliers, and field teams to drive solutions that enhance customer satisfaction and operational efficiency. If you're proactive, customer-focused, and thrive in a hands-on technical environment, we'd love to have you join our team.
**What You Will Do**
+ Respond to customer engineering/technical requests per contract timelines.
+ Lead investigation and resolution of field issues via data gathering (reliability, maintenance), root cause analysis, and corrective actions.
+ Coordinate special investigations, support product testing, and interface with field service and customers.
+ Engage with engineering teams, suppliers, MRO, and operators to drive solutions.
+ Support technical publications: Service Bulletins, Service Info Letters, CMMs, and more.
+ Assist CRC with AOG/technical support issues.
+ Act as Program Manager for Airbus Life Cycle Value Stream, ensuring product delivery and directing cross-functional teams.
+ Develop and present Monthly Repair Status Reports with detailed failure data (LRU numbers, failure types, repair actions).
+ Create metrics/visuals for shop findings.
+ Support program reviews, team meetings, and customer communications.
+ Manage production/supply schedules to meet delivery goals.
+ Drive continuous customer satisfaction.
+ Preforms other duties as assigned.
**Qualifications You Must Have**
+ Typically requires a University Degree and minimum of 5 years of prior relevant experience **or** an Advanced Degree in a related field and minimum 3 years of prior relevant experience
+ U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
+ Experience with military systems (maintenance, engineering, analysis, publications).
+ Experience in an Aircraft Maintenance field utilizing technical data.
**Qualifications We Prefer**
+ Aerospace/military manual experience.
+ Program Management in Aerospace.
+ Experience communicating effectively across all organizational levels
+ Experience with maintenance training and military customer relations
+ Experience with ERP/SAP and/or Microsoft office systems
**What We Offer**
Some of our competitive benefits package includes:?
+ Medical, dental, and vision insurance
+ Three weeks of vacation for newly hired employees
+ Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
+ Tuition reimbursement program
+ Student Loan Repayment Program
+ Life insurance and disability coverage
+ Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance,?critical illness?insurance, group legal, ID theft protection
+ Birth, adoption, parental leave benefits
+ Ovia Health, fertility, and family planning
+ Adoption Assistance ?
+ Autism Benefit
+ Employee Assistance Plan, including up to 10 free counseling sessions
+ Healthy You Incentives, wellness rewards program
+ Doctor on Demand, virtual doctor visits
+ Bright Horizons, child and elder care services
+ Teladoc Medical Experts, second opinion program
+ And more? ?
**Learn More & Apply Now!** ?
Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement - we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us?
**WE ARE REDEFINING AEROSPACE.**
*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.
**Onsite:** Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
_Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings._
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.
The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels.
RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
_RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
View Now
0
Store Support
06082 Enfield, Connecticut
Home Depot
Posted 1 day ago
Job Viewed
Job Description
Job Description
**Position Purpose:**
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
**Position Purpose:**
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
View Now
1
IT Support Engineer End User Support
06082 Enfield, Connecticut
Element Materials Technology
Posted 1 day ago
Job Viewed
Job Description
Direct message the job poster from Element Materials Technology
Senior Talent Acquisition Manager at Element Materials TechnologyOverview
Element has an opportunity for an IT Support Engineer - Level 2 to become part of our growing IT Operations Team. This role will primarily focus on providing 2nd Line support and IT Project resource to our Americas colleagues and business.
We are looking for an experienced and confident individual who will be responsible for supporting, maintaining, and upgrading existing systems. Someone who is technically strong in Windows, Office, Office 365, Networking and Windows Server technologies and can assist with BAU Support, new implementations, migrations, and project work.
This position is onsite 5 days a week.
Responsibilities
- 2nd line IT support Windows OS, Skype, Microsoft Office, DCRM
- Administration of Microsoft AD, ADAXES
- Mobile Phone configuration and support using MDM (Mobile Iron / Intune)
- Participation in incident, problem and change management adhering to ITIL best practices using ServiceNow
- General PC / Server administration and maintenance including fault diagnostics and performance improvements
- New implementations, migrations, and upgrades
- Regional escalation point of contact for IT teams with smart-hands infrastructure support
- Computer related Degree, Microsoft Certification, or equivalent work experience
- Minimum of 3 years experience with server/desktop support
- Significant server / desktop support experience
- Excellent customer service skills and ability to work on own initiative
- Understands the importance of documentation and on time delivery
- Sound backup and system security practices
- Experience leading rollouts, migrations, and system upgrades
- Teamwork oriented
- Must be a US citizen to work with ITAR controlled areas and data
- National travel required up to approximately 25%
- Windows Server 2008, 2012 and 2016, including DNS, DHCP & WINS
- Microsoft Active Directory
- Microsoft Windows 10, 7 and XP
- MS Teams, Ring Central
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to Make tomorrow safer than today.
When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.
While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.
Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.
Diversity Statement
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming the worlds most trusted testing partner.
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology
- Industries Industrial Machinery Manufacturing, Public Safety, and International Trade and Development
Referrals increase your chances of interviewing at Element Materials Technology by 2x
Inferred from the description for this jobMedical insurance
Vision insurance
401(k)
Pension plan
Child care support
Paid maternity leave
Paid paternity leave
Disability insurance
Get notified about new Information Technology Support Engineer jobs in Enfield, CT .
Hartford, CT $70,000.00-$90,000.00 2 weeks ago
Lead IT Support Specialist Distribution CentersWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
View Now
2
Desktop Support Manager
01002 Amherst, Massachusetts
UMass Amherst
Posted 4 days ago
Job Viewed
Job Description
About UMass Amherst
The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued-and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world.
Job Summary
The Desktop Support Manager is responsible for managing daily operations of the desktop support; oversees a dedicated technical team devoted to providing high quality desktop technology solutions across multiple UMass departments; provides guidance with regard to infrastructure, server support, security incidents, inventory management and policy compliance, as well as troubleshooting of hardware, software, mobile devices, and ensure excellent customer service, satisfaction and appropriate staff coverage in reporting lines.
Essential Functions
- Oversees and manages a high profile, fast paced, and reliable client facing technical team that provides support for desktops, laptops, mobile devices, some servers in multiple academic departments with functions that comprise of recording, classification, escalation, troubleshooting and resolution of client incidents and service requests. Develops and follows a phone/ticket escalation process to ensure proper communication with the stakeholders.
- Hires, evaluates, disciplines, and trains staff. Develops and mentors team members through establishing performance expectations, training plans, mentoring behaviors to build a customer centric culture. Prioritizes workload, conducts effective resource management to ensure adequate capacity for current and future technology needs. Develops and updates standard operational procedures, training, and knowledgebase materials.
- Supports a large network operation that supports Windows and Mac desktops, including software image creation, deployment with a multi-forest Active Directory structure. Conducts needs assessments regarding university infrastructure (wireless and wired access), data security, hardware and software inventory; makes recommendations and develops plans to improve resource allocation, equipment maintenance, purchase, and disposal. Supports tier 2 and 3 for configurations, installation, troubleshooting and technical support.
- Provides data and reporting for ticket volume and resolution on ad-hoc, weekly, monthly or as needed to convey trends and assess customer demand. Review collected data and trends to develop strategies for improvement.
- Collaborates with leadership, other IT managers and staff to develop and manage projects and to ensure strong alignment between service targets and meeting customer objectives. Additionally, works with vendors and central IT to provide resolution for concerns and to improve infrastructure and services.
- Escalates and manages information security breaches and threat incidents in assigned academic areas; works with Central IT to implement preventative procedures and educates staff and faculty about effective security management tools and implement changes to mitigate risks.
Other Functions
- Ensures all assigned departments comply with applicable state and federal laws, and regulations and University policies and procedures. Makes recommendations and deploys systems changes to maintain compliance.
- Performs related duties as assigned or required to meet Department, Executive Area/Division, and University goals and objectives.
- Participates in campus IT professional development opportunities. Monitors established and emerging trends, standards, protocols, and developments in desktop support technology particularly in higher education, online learning environments, and virtual reality simulations.
- Maintains an electronic inventory of technology; maintain departmental records regarding location, configuration, repair, and replacement.
Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
- An Associates degree with 6 (six) years of professional IT support experience with computer technical support, help desk and/or network administration. 2 (two) years of professional IT related experience can be substituted for the Associates degree, for a total of 8 (eight) years of experience.
- Demonstrated ability to supervise technical staff.
- Experience providing complex network and technology configuration, maintenance, support, and incident response. Experience in meeting the demands of complex production-oriented environments where timeliness and availability of systems is considered critical.
- Demonstrated ability to work effectively, in a highly organized manner, paying close attention to detail.
- Ability to learn new technologies quickly and resolve issues involved with new technologies.
- Experience with long and short-term project development, planning, implementation, and management.
- Excellent interpersonal and communication skills.
- Excellent analytical skills and ability to plan, recommend, implement and monitor effective and efficient processes and to identify problems and implement solutions.
- Ability to design and develop clear instructional material, work independently, exercise good judgment and make sound decisions.
- Significant experience with technologies and tools, preferably including Mac, Windows, file server, web server, basic business and education / research software, electronic health records, and interactive web-based tools such as blogs, wikis.
Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
- Bachelor's degree in IT-related field.
- Support experience in a distributed team environment or higher education institutions a plus.
- Knowledge and ability to setup, utilize, troubleshoot equipment used in conference rooms for multi user/location meetings, and distance learning. The ability to use multiple platforms and technologies is a plus.
Physical Demands/Working Conditions
- Balancing, carrying, pulling/pushing, standing, bending, climbing, driving, reaching, sitting, twisting and driving on campus.
- Ability to lift up to 50lbs.
- Typical office environment.
Work Schedule
- Monday to Friday 37.5 hours a week.
- Occasional night/weekend hours required as business needs dictate.
Salary Information
Level 29
PSU Hiring Ranges
Special Instructions to Applicants
Along with the application, please submit a resume and cover letter. References will be checked at the finalist stage, please be prepared to provide contact information for three (3) professional references.
The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.
View Now
Be The First To Know
About the latest Support staff Jobs in Holyoke !
3