38 Technical Skills jobs in Athens
Senior Technical Support Engineer
35801 Huntsville, Alabama
$85000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is seeking an experienced Senior Technical Support Engineer to join their entirely remote customer service and helpdesk team. This role is vital in providing advanced technical assistance and ensuring exceptional support experiences for our diverse client base. The Senior Technical Support Engineer will diagnose and resolve complex technical issues, contribute to knowledge base development, mentor junior support staff, and act as a primary escalation point for challenging problems. This position requires deep technical expertise, superior problem-solving skills, and a commitment to customer satisfaction.
Key Responsibilities:
Key Responsibilities:
- Provide Tier 2 and Tier 3 technical support for our suite of products and services, resolving complex hardware, software, and network issues.
- Diagnose, troubleshoot, and document technical problems accurately and efficiently.
- Serve as an escalation point for junior support engineers, providing guidance and expertise.
- Develop and maintain comprehensive technical documentation, FAQs, and knowledge base articles.
- Collaborate with product development and engineering teams to identify and resolve product bugs and issues.
- Contribute to the continuous improvement of support processes and tools.
- Train and mentor junior technical support staff, fostering their professional growth.
- Manage customer inquiries and issues via phone, email, chat, and ticketing systems.
- Identify trends in customer issues and provide feedback to product management for service enhancements.
- Proactively identify potential issues and recommend preventative measures.
- Ensure adherence to service level agreements (SLAs) and maintain high customer satisfaction ratings.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; or equivalent practical experience.
- Minimum of 5-7 years of experience in technical support, helpdesk, or a similar customer-facing technical role.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common hardware configurations.
- Experience with cloud platforms (AWS, Azure, GCP) is highly desirable.
- Proficiency in scripting languages (e.g., Python, PowerShell) for automation is a plus.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication, interpersonal, and customer service skills.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced, remote environment.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Relevant industry certifications (e.g., CompTIA A+, Network+, Security+, CCNA) are a plus.
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0
Senior Technical Support Engineer
35801 Huntsville, Alabama
$105000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is looking for a highly experienced Senior Technical Support Engineer to join their growing team in Huntsville, Alabama, US . This critical role involves providing advanced technical support to customers, diagnosing and resolving complex hardware and software issues, and contributing to the improvement of support processes. The ideal candidate will possess a deep understanding of IT systems, excellent troubleshooting skills, and a passion for customer satisfaction. Responsibilities include managing escalated support tickets, collaborating with engineering teams to identify root causes of problems, and developing comprehensive solutions. You will also be responsible for creating and maintaining technical documentation, knowledge base articles, and training materials for both internal staff and end-users. This role requires proactive engagement with customers to ensure their technical needs are met efficiently and effectively. Experience in a client-facing support role, strong analytical abilities, and the capacity to explain technical concepts clearly to non-technical users are essential. A Bachelor's degree in Computer Science, Information Technology, or a related field, along with a minimum of 5 years of experience in technical support or systems administration, is required. Certifications such as CompTIA A+, Network+, or MCSA are highly desirable. This hybrid role offers a flexible work arrangement, allowing for a balance of remote work and on-site presence in Huntsville, Alabama, US , providing crucial support to our valued clientele.
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1
Senior Technical Support Engineer
35801 Huntsville, Alabama
$90000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and dedicated Senior Technical Support Engineer to join their expanding customer service and helpdesk team. This role is pivotal in ensuring our customers receive exceptional technical assistance for our complex software solutions. The ideal candidate will possess advanced troubleshooting skills, a deep understanding of network infrastructure, operating systems, and cloud technologies. You will be responsible for handling escalated customer issues, providing in-depth technical guidance, and contributing to the development of our knowledge base and support documentation. Responsibilities include diagnosing and resolving intricate software and hardware problems, collaborating with development teams to identify and fix bugs, and training junior support staff. You will also play a key role in analyzing support trends to identify areas for product improvement and service enhancement. This is a fully remote position, offering the flexibility to work from anywhere within the United States. Excellent communication skills, both written and verbal, are crucial, as you will interact with customers via phone, email, and chat. The ability to explain complex technical concepts clearly and concisely to non-technical users is essential. We are looking for a proactive problem-solver with a strong customer-centric approach and a passion for technology. A minimum of 5 years of experience in a technical support role, with at least 2 years in a senior capacity, is required. Certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator Associate, or equivalent are highly desirable. The company offers a competitive salary, a comprehensive benefits package, including health, dental, and vision insurance, and opportunities for professional development and career advancement within a supportive and dynamic environment. Join our team and help us deliver outstanding support to our valued clients.
Key Responsibilities:
Key Responsibilities:
- Provide expert-level technical support for complex software and hardware issues.
- Troubleshoot and resolve escalated customer support tickets efficiently.
- Develop and maintain comprehensive technical documentation and knowledge base articles.
- Collaborate with engineering and product teams to report and resolve software defects.
- Mentor and guide junior technical support staff.
- Analyze support trends to identify product issues and areas for improvement.
- Communicate technical solutions clearly to customers of varying technical expertise.
- Participate in on-call rotation for critical issue resolution.
- Contribute to the continuous improvement of support processes and tools.
- Ensure high levels of customer satisfaction through timely and effective support.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 5+ years of experience in technical support or a similar role.
- Proven expertise in troubleshooting operating systems (Windows, macOS, Linux) and network protocols.
- Experience with cloud platforms (AWS, Azure, GCP) is a plus.
- Strong understanding of database concepts and SQL.
- Excellent problem-solving and analytical skills.
- Outstanding written and verbal communication abilities.
- Customer-focused attitude with a passion for service excellence.
- Ability to manage multiple priorities and work effectively in a remote environment.
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2
Senior Technical Support Engineer
35801 Huntsville, Alabama
$75000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a rapidly expanding software company, is seeking a Senior Technical Support Engineer to provide exceptional remote assistance to its global customer base. This is a fully remote position, allowing you to work from anywhere within the US. You will be the primary point of contact for customers experiencing technical difficulties with our client's innovative software solutions. This role requires a deep understanding of complex technical issues, excellent problem-solving abilities, and a passion for delivering outstanding customer service. Responsibilities include diagnosing and resolving software-related issues via phone, email, and chat, documenting solutions, and escalating complex problems to engineering teams when necessary. You will be responsible for creating and maintaining a comprehensive knowledge base of common issues and their resolutions, as well as identifying trends in customer support requests to provide feedback to product development. The ideal candidate is a proactive communicator, a patient and empathetic listener, and a technical wizard capable of explaining complex concepts in a clear and understandable manner. If you thrive in a dynamic, remote environment and are dedicated to ensuring customer satisfaction, this is the perfect opportunity for you.
Key Responsibilities:
Key Responsibilities:
- Provide expert-level technical support to customers via phone, email, and chat.
- Diagnose, troubleshoot, and resolve complex software and hardware issues.
- Document customer interactions, issues, and resolutions in the ticketing system.
- Escalate unresolved issues to Tier 2/3 support or development teams with detailed problem descriptions.
- Develop and maintain technical documentation, including FAQs, knowledge base articles, and user guides.
- Identify trends in customer support inquiries and provide feedback to product management and engineering teams.
- Proactively identify opportunities to improve customer satisfaction and product usability.
- Assist in the training and mentoring of junior support staff.
- Collaborate with cross-functional teams to ensure customer issues are resolved effectively and efficiently.
- Stay up-to-date with product updates, new features, and technical advancements.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- 5+ years of experience in technical support or helpdesk roles, with a strong focus on software troubleshooting.
- Proven ability to diagnose and resolve complex technical issues related to software applications.
- Excellent understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Exceptional communication, interpersonal, and customer service skills.
- Ability to explain technical concepts clearly and concisely to non-technical users.
- Strong problem-solving and analytical skills.
- Ability to work independently and manage time effectively in a remote environment.
- Experience in SaaS support is a strong plus.
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3
Lead Technical Support Engineer
35801 Huntsville, Alabama
$85000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
A rapidly growing technology company in Huntsville, Alabama, US is seeking a Lead Technical Support Engineer to join their hybrid team. This pivotal role involves providing advanced technical assistance to customers, diagnosing and resolving complex hardware and software issues, and managing a team of support specialists. You will be responsible for developing and maintaining knowledge base articles, training junior staff, and escalating critical issues to engineering or development teams. The ideal candidate possesses deep technical expertise in IT systems, networking, and cloud infrastructure. Excellent problem-solving, communication, and interpersonal skills are crucial for effectively interacting with clients and internal teams. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is essential. You will also contribute to process improvements, identify recurring issues, and provide feedback to product development teams. Responsibilities include leading daily stand-ups, assigning tickets, and ensuring timely resolution of customer inquiries while maintaining high satisfaction rates. A minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role, is required. A Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience, is necessary. Certifications such as CompTIA A+, Network+, or Microsoft certifications are highly desirable. Join us in shaping the future of customer support from our modern facility in Huntsville, Alabama, US .
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4
Senior Technical Support Engineer
35801 Huntsville, Alabama
$85000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is looking for a Senior Technical Support Engineer to join their fully remote global support team. This role is essential in providing high-level technical assistance to customers, troubleshooting complex software issues, and contributing to the overall improvement of the product and support experience. The ideal candidate will possess a deep understanding of software systems, excellent diagnostic skills, and a passion for problem-solving. You will be the go-to expert for escalated technical challenges, working closely with development and QA teams to ensure timely and effective resolutions. This remote-first position offers the flexibility to work from anywhere while making a significant impact on customer satisfaction.
Responsibilities:
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat, resolving complex software-related issues.
- Diagnose and troubleshoot software bugs, performance issues, and integration challenges.
- Replicate customer issues in a test environment to identify root causes.
- Collaborate closely with software development and quality assurance teams to report bugs and advocate for customer needs.
- Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides.
- Guide customers through complex configurations, installations, and troubleshooting processes.
- Analyze support trends and provide feedback to product management for product enhancements.
- Mentor junior support engineers and assist them with complex cases.
- Contribute to the continuous improvement of support processes and tools.
- Ensure customer satisfaction by providing timely, accurate, and empathetic technical assistance.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; or equivalent practical experience.
- Minimum of 5-7 years of experience in technical support, preferably in a software or SaaS environment.
- Proficiency in troubleshooting operating systems (Windows, Linux, macOS), networking concepts, and database technologies (SQL).
- Experience with scripting languages (e.g., Python, Bash) is highly desirable.
- Strong understanding of APIs, web services, and common software architectures.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
- Ability to manage multiple priorities and work effectively in a fast-paced, remote environment.
- Experience with CRM and ticketing systems (e.g., Salesforce, Zendesk).
Apply Now
5
Technical Support Engineer II
35801 Huntsville, Alabama
$75000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a skilled and customer-focused Technical Support Engineer II to join their dedicated support team in Huntsville, Alabama, US . In this role, you will be the primary point of contact for advanced technical issues, providing exceptional support to customers experiencing problems with our client's software products and services. You will diagnose, troubleshoot, and resolve complex technical challenges, ensuring customer satisfaction and minimizing downtime. Your responsibilities will include responding to escalated support tickets, documenting technical issues and their resolutions, collaborating with engineering and product development teams to identify root causes and implement solutions, and creating and maintaining technical documentation, knowledge base articles, and FAQs. You will also play a role in training junior support staff and contributing to the continuous improvement of support processes and tools. The ideal candidate possesses a deep understanding of IT systems, operating systems, networking principles, and common software applications. Strong problem-solving abilities, excellent communication skills, and a patient, empathetic demeanor are essential. Experience with scripting languages (e.g., Python, Bash) for troubleshooting automation is highly desirable. This position offers a challenging yet rewarding environment where you can leverage your technical expertise to help customers succeed. You will be part of a collaborative team committed to delivering outstanding technical support.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support and troubleshooting for software and hardware issues.
- Diagnose and resolve complex customer problems, ensuring timely and effective solutions.
- Escalate issues to appropriate internal teams (e.g., Engineering, Product Management) when necessary.
- Document all support interactions, resolutions, and technical knowledge in the CRM system.
- Develop and maintain comprehensive knowledge base articles and user guides.
- Collaborate with development teams to identify product defects and suggest improvements.
- Train and mentor junior technical support staff.
- Monitor system performance and identify potential issues before they impact users.
- Contribute to the improvement of support processes and tools.
- Provide feedback to product teams based on customer issues and trends.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 3-5 years of experience in technical support or a related IT role.
- Strong knowledge of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common software applications.
- Experience with troubleshooting tools and techniques.
- Excellent analytical and problem-solving skills.
- Exceptional customer service and communication skills, both written and verbal.
- Ability to work effectively under pressure and manage multiple priorities.
- Experience with scripting languages (e.g., Python, Bash) is a plus.
- Familiarity with CRM and ticketing systems (e.g., Salesforce, Zendesk).
Apply Now
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6
Senior Technical Support Engineer
35801 Huntsville, Alabama
$80000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a fast-growing software company, is seeking a highly experienced Senior Technical Support Engineer to join their remote customer service and helpdesk team. This role is crucial for providing advanced technical assistance to clients, troubleshooting complex issues, and ensuring customer satisfaction. You will be responsible for resolving intricate software-related problems, documenting solutions, and contributing to the knowledge base. As a fully remote position, excellent communication skills, proactive problem-solving, and the ability to work autonomously are paramount.
Responsibilities:
Qualifications:
This is an exciting opportunity to leverage your technical expertise and customer service skills to make a significant impact within a dynamic, remote-first organization. If you are a dedicated problem-solver looking to grow your career, we encourage you to apply.
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat for our client's software products.
- Diagnose, troubleshoot, and resolve complex software and system issues.
- Escalate unresolved issues to appropriate engineering or product teams with detailed diagnostic information.
- Develop and maintain technical documentation, FAQs, and knowledge base articles.
- Identify trends in customer issues and provide feedback to product development and QA teams.
- Assist in the testing and validation of new software releases and patches.
- Mentor and guide junior support engineers, sharing expertise and best practices.
- Manage and prioritize support tickets effectively to meet service level agreements (SLAs).
- Contribute to the improvement of support processes and tools.
- Proactively identify opportunities to enhance the customer experience.
- Participate in on-call rotation as needed.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or a similar customer-facing IT role.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
- Proven ability to troubleshoot complex technical issues with a high degree of accuracy.
- Experience with CRM or ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Excellent problem-solving, analytical, and critical-thinking skills.
- Outstanding communication, interpersonal, and customer service skills.
- Ability to work independently, manage time effectively, and thrive in a remote work environment.
- Experience with (Specify relevant technologies, e.g., cloud platforms, specific programming languages, database management) is highly desirable.
- A strong commitment to customer satisfaction and a passion for technology.
This is an exciting opportunity to leverage your technical expertise and customer service skills to make a significant impact within a dynamic, remote-first organization. If you are a dedicated problem-solver looking to grow your career, we encourage you to apply.
Apply Now
7
Senior Technical Support Specialist
35801 Huntsville, Alabama
$55000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a leading technology solutions provider, is seeking an experienced Senior Technical Support Specialist to join their dynamic team in Huntsville, Alabama, US . This role involves providing high-level assistance to clients encountering complex technical issues across a range of software and hardware products. You will be responsible for diagnosing, troubleshooting, and resolving problems, escalating to development teams when necessary, and documenting solutions for our knowledge base. The ideal candidate will possess excellent analytical and problem-solving skills, a strong understanding of IT infrastructure, and the ability to communicate technical information clearly to both technical and non-technical users. This is a hybrid role, requiring a balance of in-office collaboration and remote work flexibility. You will play a crucial role in ensuring customer satisfaction and maintaining our client's reputation for exceptional support.
Responsibilities:
Responsibilities:
- Provide advanced technical support for software, hardware, and network issues via phone, email, and chat.
- Diagnose and troubleshoot complex user-reported problems, identifying root causes and implementing effective solutions.
- Escalate unresolved issues to Tier 3 support or relevant engineering teams, providing detailed documentation.
- Create and maintain comprehensive technical documentation, including FAQs, user guides, and troubleshooting articles.
- Train and mentor junior support staff on best practices and technical procedures.
- Monitor support ticket queues, ensuring timely resolution and adherence to service level agreements (SLAs).
- Collaborate with product development and QA teams to identify trends and provide feedback for product improvement.
- Participate in on-call rotation as needed.
- Stay updated with the latest technologies and industry best practices.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years in a senior capacity.
- Proven expertise in troubleshooting operating systems (Windows, macOS, Linux), network protocols (TCP/IP, DNS, DHCP), and common software applications.
- Experience with CRM or ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent communication, interpersonal, and customer service skills.
- Ability to work independently and manage time effectively in a hybrid environment.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
Apply Now
8
Senior Technical Support Engineer
35801 Huntsville, Alabama
$85000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Technical Support Engineer to join their customer-centric team in Huntsville, Alabama, US . This role is crucial in providing advanced technical assistance and solutions to customers experiencing complex issues with our client's (fictional product/software). You will act as a point of escalation for challenging technical problems, working collaboratively with customers and internal engineering teams to resolve issues efficiently and effectively. Key responsibilities include diagnosing and troubleshooting intricate software and hardware problems, replicating customer environments, and providing detailed step-by-step guidance for resolution. The Senior Technical Support Engineer will be responsible for documenting technical solutions, contributing to knowledge base articles, and training junior support staff. A deep understanding of (specify relevant technology, e.g., cloud infrastructure, enterprise software, networking protocols) is essential, along with strong analytical and problem-solving capabilities. You will also play a vital role in identifying product bugs or usability issues and providing feedback to the product development team for continuous improvement. The ideal candidate possesses excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences. This hybrid role offers the opportunity to work both remotely and from our office, providing flexibility while ensuring strong team collaboration and access to necessary resources. A commitment to delivering exceptional customer experiences and a passion for solving difficult technical challenges are highly valued.
Responsibilities:
Responsibilities:
- Provide advanced technical support for complex customer issues via phone, email, and chat.
- Diagnose, troubleshoot, and resolve software and hardware problems.
- Replicate customer environments and issues to identify root causes.
- Escalate unresolved issues to appropriate engineering or development teams.
- Document technical solutions and create knowledge base articles.
- Train and mentor junior technical support staff.
- Identify product defects and provide detailed feedback to the development team.
- Manage customer relationships and ensure high levels of customer satisfaction.
- Participate in on-call rotation as needed.
- Contribute to the improvement of support processes and tools.
- Stay up-to-date with product updates and industry advancements.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or a similar customer-facing technical role.
- In-depth knowledge of (relevant technologies, e.g., operating systems, networking, databases, specific software platforms).
- Proven ability to troubleshoot complex technical issues.
- Excellent problem-solving, analytical, and diagnostic skills.
- Strong written and verbal communication skills, with the ability to articulate technical information clearly.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to work effectively in a hybrid remote/on-site work environment.
- Customer-focused mindset with a commitment to service excellence.
Apply Now
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