40 Technical Skills jobs in Athens

At SCI Technology, a Sanmina Company, we serve those who serve by delivering innovative, trusted and comprehensive products and services that meet and exceed the unique needs of the Defense and Aerospace sector. From avionics to tactical and airborne communications, counter-UAS, integrated manufacturing and cradle-to-grave product life cycle support, we deliver high-reliability solutions that keep service members connected and protected in the field.

Our heritage dates to 1961, as an early supplier to the space program in Huntsville, Alabama. Today, SCI offers a complete range of Defense & Aerospace solutions through our three business segments - Products, Systems Build, and Life Cycle Services. It's SCI summed up - ALL WE DO to serve those who serve.

At this time, SCI is recruiting highly qualified candidates whose background and career goals meet our needs for the following position in Huntsville, AL. Please note that due to Department of Defense contract requirements, U.S. CITIZENSHIP IS REQUIRED.

Job Purpose :

This position will provide day to day technical support to employees for both manufacturing and personal hardware/software. They will ensure that all IT systems are fully functional and secure. This position will also be the liaison between the business and the rest of the IT infrastructure to alleviate any issues that may arise as theyrelate to information technology systems and software.

Nature of Duties/Responsibilities :

• Responsible for supporting office and production systems
• Maintain a high level of customer credibility by providing customer service response and following through on that response
• Provides on-call customer support, as scheduled by manager
• Installs, configures and troubleshoots laptops and workstations
• Ability to troubleshoot network issues
• Proactively works at identifying and resolving potential or recurring client issues
• Reports all potentially systemic problems to Management
• Provides an atmosphere of ownership of customer issues and demonstrates appropriate empathy and concern

• Bachelor's Degree
• 0-1 year experience in IT related jobs
• Ability to work based on goals and ticketing system and deliver on time resolutions
• Knowledge of Windows XP, Windows 7, Windows 10, and Windows 11
• Knowledge of Linux and/or ChromeOS
• Knowledge of Office (1997, 2003, 2007, and 2010)
• Ability to be a team player in large deployment projects
• Intermediate Networking knowledge and skills including, but not limited to: Ethernet physical layer connectivity analysis, basic TCP/IP protocol setup and troubleshooting skills, network interface card setup and connectivity analysis
• Communication skills are necessary for interacting with internal customers
• Must be able to work in fast pace, high demand environment
• Applicant must be able to work as a team to meet the needs of the customer

The Celestar Corporation is seeking an Administrative Assistant who will be seated in Huntsville, AL . Please review the position description below. If interested and qualified, we welcome you to apply for this challenging opportunity.

CLEARANCE/ACCESS: Active Secret Level Clearance; Clearance must appear in DISS, and be within scope.

START DATE : This Position is Available Immediately

RESPONSIBILITIES

• Records and file management
• Employee in- and out-processing
• Assist in managing DOD, DSS, and local office policies and programs.
• Support the field office chief in scheduling.
• Correspondence drafting and routing
• Travel planning (Defense Travel System (DTS))
• Conference room coordination
• Office equipment and supply inventory maintenance
• Government timecard program (DAI) management
• Receipt and routing of office mail/correspondence.
• Management of the task management (CATMS) system
• Assist in the execution of the office training program.
• Responsible for inputting and managing databases as directed.

• High School Graduate with two (2) years of administrative experience
• Active Secret Level Clearance

• Proficiency in Microsoft applications, particularly Word, Excel, and Outlook
• Familiarity with the Defense Travel System and timekeeping management programs is a plus

• Provide Tier 2 and Tier 3 technical support via phone, email, and chat.
• Diagnose and resolve complex hardware, software, and network issues.
• Escalate unresolved issues to appropriate engineering or development teams.
• Create and maintain detailed documentation, including FAQs, troubleshooting guides, and knowledge base articles.
• Guide customers through step-by-step solutions to technical problems.
• Identify trends in customer issues and provide feedback to product development teams.
• Manage and prioritize support tickets to ensure timely resolution.
• Participate in on-call rotation for after-hours support as needed.
• Contribute to the continuous improvement of support processes and tools.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Minimum of 4 years of experience in technical support or a similar customer-facing IT role.
• Proven experience troubleshooting common software and hardware issues.
• Strong understanding of operating systems (Windows, macOS, Linux) and network protocols.
• Excellent analytical and problem-solving skills.
• Exceptional communication and interpersonal skills, with a focus on customer service.
• Ability to explain technical concepts clearly and concisely.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) is required.
• Certifications such as CompTIA A+, Network+, or similar are a plus.
• Ability to work independently and manage time effectively in a remote setting.

• Provide expert-level technical support to customers via email, chat, and phone, addressing inquiries related to software installation, configuration, usage, and troubleshooting.
• Diagnose, troubleshoot, and resolve complex software issues, including bugs, performance problems, and integration challenges.
• Document all customer interactions, issues, and resolutions thoroughly in the CRM system.
• Escalate critical issues to development or engineering teams with detailed problem descriptions and reproduction steps.
• Develop and maintain comprehensive technical documentation, FAQs, and knowledge base articles to empower users and support staff.
• Conduct remote training sessions for customers on software features and best practices.
• Analyze support trends and provide feedback to product management and development teams for product improvement.
• Assist in onboarding and mentoring new technical support specialists.
• Proactively identify opportunities to improve the customer support experience and internal processes.
• Ensure customer satisfaction through timely and effective resolution of technical problems.
• Stay updated on product releases, new features, and industry best practices.

• Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience.
• Minimum of 4 years of experience in technical support, customer service, or a similar role, preferably supporting enterprise software.
• Proven ability to diagnose and resolve complex technical issues with software applications.
• Strong understanding of operating systems (Windows, Linux), networking concepts, and database basics.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical users.
• Proficiency in using helpdesk software and CRM systems (e.g., Zendesk, Salesforce).
• Demonstrated ability to work independently and manage multiple support tickets simultaneously in a remote, fast-paced environment.
• Strong analytical and problem-solving skills.
• Customer-centric approach with a passion for helping others.
• Experience with aerospace software or related technical fields is a significant plus.

• Provide advanced technical support and troubleshooting for hardware and software issues via phone, email, and chat.
• Diagnose, troubleshoot, and resolve complex technical problems in a timely and efficient manner.
• Escalate unresolved issues to appropriate internal teams (e.g., development, engineering) with detailed problem descriptions and diagnostic information.
• Create and maintain comprehensive documentation, including knowledge base articles, troubleshooting guides, and FAQs.
• Analyze recurring technical issues and identify potential root causes and suggest preventative measures.
• Train and mentor junior support staff on technical procedures and customer service best practices.
• Manage and prioritize support tickets, ensuring all customer issues are addressed within established service level agreements (SLAs).
• Collaborate with product management and engineering teams to provide feedback on product issues and potential improvements.
• Participate in on-call rotation to provide after-hours support as needed.
• Develop and deliver technical training materials to customers and internal stakeholders.
• Identify opportunities to improve support processes and tools to enhance customer experience.
• Proactively monitor system performance and alert customers to potential issues.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 4-6 years of experience in a technical support or helpdesk role, preferably in a similar industry.
• Strong proficiency in operating systems (Windows, macOS, Linux) and common software applications.
• Experience with CRM systems and ticketing software (e.g., Zendesk, Salesforce Service Cloud).
• Excellent diagnostic and problem-solving skills with a logical approach.
• Exceptional customer service and interpersonal skills, with the ability to empathize and communicate technical information clearly to non-technical users.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong written communication skills for documentation and ticket resolution.
• Experience with scripting languages (e.g., Python, PowerShell) is a plus.
• Certifications such as CompTIA A+, Network+, or ITIL Foundation are advantageous.

• Diagnose and resolve complex technical issues reported by clients via phone, email, and ticketing systems.
• Analyze system logs, application performance data, and user feedback to identify root causes of problems.
• Develop and maintain comprehensive technical documentation, including knowledge base articles, troubleshooting guides, and best practices.
• Collaborate with development and quality assurance teams to report bugs, suggest product enhancements, and ensure timely fixes.
• Mentor and guide junior support staff, sharing expertise and fostering a culture of continuous learning.
• Manage escalated customer issues, ensuring swift resolution and maintaining clear communication throughout the process.
• Proactively identify potential issues and implement preventive measures to minimize customer impact.
• Contribute to the improvement of support processes and tools.
• Participate in on-call rotation to provide 24/7 support for critical issues.

• Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent practical experience will be considered.
• Proven track record of at least 5 years in a technical support or helpdesk role, with a focus on enterprise software.
• In-depth knowledge of operating systems (Windows, Linux), networking protocols (TCP/IP, DNS, DHCP), and database technologies (SQL).
• Experience with scripting languages (e.g., Python, PowerShell) for automation is highly desirable.
• Exceptional analytical and problem-solving skills, with a keen attention to detail.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience with CRM and ticketing systems (e.g., Salesforce, Zendesk) is a plus.
• Strong understanding of cloud platforms (AWS, Azure) is advantageous.

• Provide Tier 2 and Tier 3 technical support to end-users via phone, email, and chat.
• Diagnose and resolve complex hardware, software, and network issues.
• Escalate unresolved issues to appropriate internal teams or external vendors.
• Maintain accurate and detailed records of support interactions in the ticketing system.
• Develop and update technical documentation, knowledge base articles, and user guides.
• Train and mentor junior support specialists.
• Participate in on-call rotation to provide after-hours support.
• Identify trends in support requests and recommend proactive solutions.
• Collaborate with cross-functional teams to improve product and service quality.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Minimum of 5 years of experience in technical support or a similar role.
• Proficiency in Windows and macOS operating systems.
• Strong understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience with IT support ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent communication, interpersonal, and customer service skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.