55 Technical Skills jobs in Bloomingdale

We are seeking a customer-focused Technical Support Specialist with strong communication and troubleshooting skills to join our call center team. The ideal candidate will have experience navigating PC and network environments, installing and troubleshooting software, and resolving customer issues efficiently.

Responsibilities include handling inbound support calls (average 15 minutes, ~25 calls/day), assisting CCC customers with software and claims processing, and supporting the CCC ONE estimating product and mobile application. Candidates must be comfortable managing confidential information and possess an intermediate understanding of Windows OS, network connectivity, and web-based applications. A high school diploma is required; a college degree and prior tech/mobile support experience are a plus.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

Plusses:
College degree
Tech support experience
Mobile support
Must:
Effective/moderate PC and network navigation, software installation and troubleshooting experience
Troubleshooting and call center experience
Thoroughly understand software and provide efficient and quick resolutions
Ability to handle confidential information, within company privacy standards, such as customer information & case history, SAS 70 policy requirements, etc.
Intermediate understanding of Windows Operating Systems, Software Utilization, Network Connectivity and Web Based Applications (Navigate PC, install programs)
High School degree
Great communication with strong soft skills

• Provide efficient, accurate, professional technical support to customers and company employees with a focus on outstanding customer service.
• Be available to answer customer calls promptly during scheduled hours of operation and maintain an availability percentage of at least 70%.
• Use rigorous logic and troubleshooting methods to find effective solutions.
• Practice attentive and active listening.
• Achieve and maintain technical competency.
• Stay up to date with the latest technologies.
• Test new hardware and software.
• Resolve issues with our hardware and software.
• Understand, review, and apply current departmental and company policies and procedures.
• Keep records of customer interactions, create orders, leads and service documents in the company database.
• Create technical documents for departmental and customer use.

• Associate degree or better, or related business experience.
• Previous technical support or related technical experience a plus.
• Working knowledge of PC's, Windows Operating Systems, and PC applications, with Bluetooth Wi-Fi and USB devices.
• Ability to maintain a positive attitude and professional manner within a customer service environment.
• Reliable and punctual attendance.
• Good problem solving and communication skills.

• Provide efficient, accurate, professional technical support to customers and company employees with a focus on outstanding customer service.
• Be available to answer customer calls promptly during scheduled hours of operation and maintain an availability percentage of at least 70%.
• Use rigorous logic and troubleshooting methods to find effective solutions.
• Practice attentive and active listening.
• Achieve and maintain technical competency.
• Stay up to date with the latest technologies.
• Test new hardware and software.
• Resolve issues with our hardware and software.
• Understand, review, and apply current departmental and company policies and procedures.
• Keep records of customer interactions, create orders, leads and service documents in the company database.
• Create technical documents for departmental and customer use.

• Associate degree or better, or related business experience.
• Previous technical support or related technical experience a plus.
• Working knowledge of PC's, Windows Operating Systems, and PC applications, with Bluetooth Wi-Fi and USB devices.
• Ability to maintain a positive attitude and professional manner within a customer service environment.
• Reliable and punctual attendance.
• Good problem solving and communication skills.

• Lead a customer facing team that is a key source of knowledge on the Adyen platform and APIs, the underlying technology stack, and industry-standard integration methods and best practices
• Collaborate across an international leadership team by scheduling and participating in monthly meetings, standardizing best practices and developing global alignment as we scale
• Coach and mentor members of the Support team to fully prepare Technical Support Engineers to resolve technical challenges for Adyen's merchants and grow their careers
• Help define and clearly communicate objectives and key results for the Support team
• Institute accountability, track team progress and success, and present results to Senior Leadership

• You are a people leader who can apply focus and drive change and have between 3-6 years of experience managing technical support teams
• You are innovative, love dealing with ambiguity, have strong problem-solving capabilities and enjoy establishing processes and procedures
• You are able to serve as an escalation point to varied technical support requests and issues
• You can make quick informed decisions and prioritize requests for both internal and external stakeholders
• You have strong communication skills and the ability to interact with others clearly and empathetically
• Payments or Fintech experience is not required, but you must be able to communicate your enthusiasm for the space and have a tech background or strong technical affinity
• Must be willing to travel, both domestically and internationally where required

Job Description Summary

This position is in GE Healthcare's MIM Software business which makes vendor-neutral imaging software to standardize your workflow and simplify increasingly complex clinical scenarios. Leading global healthcare organizations use MIM® to give patients more precise, personalized care.

As a Technical Support Manager you will be responsible for managing a global team of MIM technical experts. You will develop a deep understanding of MIM's software infrastructure and customer base to strengthen your team's ability to provide an excellent customer experience.

The Technical Support Manager must be organized, adaptable, and enthusiastic. We are currently seeking an individual who has technical experience within a hospital setting, passionate about people management, and provides innovative solutions for everyday to more complex problems.

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Job Description

WHAT YOU'LL DO:

• Develop a technical knowledge base with regard to MIM's infrastructure and act as a technical resource to your team

• Build measurable individual and team goals aligned with the overall objectives of the organization

• Continuously improve service procedures, policies, and standards

• Lead the team by building internal support resources, providing coaching, and being an advocate for both customers and team members

• Analyze customer data to pull out actionable insights with the ability to clearly communicate to key stakeholders

• Communicate customer behavioral trends to other departments

• Collaborate with global teams to build processes focused on scalability

• Resource plan for the team pivoting based on business needs

• Participate in the hiring process by interviewing and selecting top talent

WHAT YOU WILL NEED:

• 3+ years of management experience preferred

• Computer networking, connectivity, and software troubleshooting experience

• Working with DICOM and PACS systems a plus

• Strong written and verbal communication, organizational, and time management skills

• Strong analytical and critical thinking abilities in approaches to problem solving

What You'll Get:

• Hybrid work environment so you can work remotely as well as enjoy the office

• Permissive time off

• A 401(k) with a 4% match

• Tuition reimbursement programs

• Relaxed office setting where jeans are the norm

• Free snacks and beverages at the office

• 24-hour access to an in-office fitness center

For U.S. based positions only, the pay range for this position is $101,600.00-$152,400.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

Application Deadline: October 14, 2025

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses ( around the globe, chances are, we have something special for you.

SUMMARY OF JOB RESPONSIBILITES:

The Technical Support Representative will provide to customers, both external and internal, a primary

contact for the exchange of technical assistance and information. This assistance can vary from product

selection or application guidance to operational troubleshooting for our products.

DUTIES AND RESPONSIBILITIES

• Assist customers in troubleshooting IDEX Fire and Safety products via phone, email, and in person.

• Able to speak or give presentations and/or training to both internal and external customers.

• Process RMA's in a timely manner Process warranty/non-warranty orders.

• Manage Tech Support cases in CRM and act as a backup for Customer Service cases when needed.

• Work closely with engineering, and manufacturing teams to facilitate information with customers.

• Support the product management function and work closely with the Service and Quality Assurance departments.

• Provide technical support requests to Product Managers, Engineers, and others as needed to assist the customer.

• Provide customers with product advisories, announcements, or other technical data a need in order to provide world class customer satisfaction.

• Must embrace a challenging, fast paced, demanding yet rewarding customer service environment where the work you do can save life and property.

• The ability to work with limited supervision A proven record of accomplishment by meeting time bound objectives and quality targets.

• Ability to travel intermittently as needed - 10%

• All other duties as assigned.

EDUCATION AND EXPERIENCE

• Associates Degree or Continued Education in Electronics, Computer Science, or Programming or Military experience with MOS and Avionics or Electronics desirable.

• Experience with electrical control systems

• Experience with PLC, Multi plex systems, industrial control systems preferred

• Experience with heavy duty mobile equipment

• Experience with J1939

• Experience in the Fire Suppression Industry desired

• Mechanically inclined with an ability to diagnose issues quickly

• Familiarity with Class 1, Hale, Akron Brass, Weldon, a division of Akron Brass, and HURST products

OTHER QUALIFICATIONS

• Knowledge of ERP and CRM systems

• Proficient in Microsoft Office Suite

PHISICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to sit and talk or hear. The

employee is frequently required to walk and use hands to handle or feel. The employee is occasionally

required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift

and /or move up to twenty-five pounds and occasionally lift and/or move up to fifty pounds. Specific vision

abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT

While performing the duties of this position, the employee may be occasionally exposed to wet and/or

humid conditions; moving mechanical parts; outside weather conditions and vibration. The noise level in

the work environment is usually low to moderate typical of an office with occasional work requiring hearing

and eye protection.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Total Rewards

The compensation range for this position is $44,500.00 - $66,700.00, depending on experience. This position may be eligible for performance based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page:

IDEX is an Equal Opportunity Employer . IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

Job Family: Sales

Business Unit: Hale