32 Technical Skills jobs in Granite City

Headquartered in St. Louis, Missouri with more than 1,200 employees and nearing $2B in revenue, Alberici is a diversified construction company that partners with leading organizations throughout North America to build their most challenging and important projects.

Since our founding in 1918, Alberici earned a reputation for executing with quality, safety and trust. Combined with our 100+ years of experience, we provide construction solutions to the automotive, commercial, civil, energy, food & beverage, healthcare, heavy industrial, industrial process, and water industries.

We build the critical structures that improve lives and strengthen communities.

Our mission is simple — and our approach to delivering on it is equally straightforward. We are as open and honest with our employees and partners as we are with our clients. We are here to work together to do the best work possible to bring this mission to life.

When it comes to our team, Alberici employees are built differently. We seek the best and brightest and are committed to investing in our people and providing the training and resources they need to learn, grow, and advance.

Are you Built for the Challenge ?

Our Values:

• Working Safely   
• Valuing Diversity             
• Serving Humbly
• Executing with Integrity
• Solving Creatively
• Engaging Fully

What We Offer:

• Profit-sharing plan, cash bonus programs and annual cost-of-living adjustments
• Generous salary increases and per diems for qualified out-of-town assignments
• Health, dental and vision insurance eligibility on day one
• Paid parental leave
• Continuing education reimbursement
• Personalized career development and training programs
• Minimum of 29 days of PTO (including holidays) for entry-level roles
• Fitness center for St. Louis office-based team members
• Gym membership reimbursement for project-based team members
• Corporate office cafeteria access
• Employee Resource Group (ERG) opportunities
• Philanthropy opportunities

Position Overview:

Essential Duties and Responsibilities include the following; however, other duties may be assigned.  To perform in this position successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Configures and installs computer hardware and software.
• Maintains IT work areas.
• Upgrades hardware and software components.
• Maintains IT hardware asset and software tracking.
• Remains abreast of changes in user and system software and hardware requirements.
• Provides first level end-user support.
• Maintains IT helpdesk ticketing system.

Additional Duties and Responsibilities

• Supports and adheres to the matrix organization format.
• Models and reinforces safety as a top priority of the organization.  Always wears a hard hat and other appropriate personal protective equipment in the field.
• Meets schedules and deadlines, adheres to policies and procedures, and maintains a good attendance/tardiness record.
• Ensures client satisfaction, both internally and externally, through positive, pleasant, professional, and efficient handling of issues.
• Exercises good interpersonal skills by gladly assisting others to accomplish work of the organization, even if it is outside the scope of regular duties.
• Performs other duties as assigned by the Supervisor.

Knowledge, Skills, and Abilities

• Reads, analyzes, and interprets documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Writes routine reports and correspondence.
• Speaks effectively before groups of customers or employees of organization.
• Defines problems, collects data, establishes facts, and draws valid conclusions.
• Calculates figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Interprets a variety of instructions furnished in written, oral, diagram or schedule form.
• Organizes and manages time, duties, and activities efficiently.

Education and Experience

Two-year degree/certificate from a college or technical school AND one to three years related experience and/or training OR equivalent combination of education and experience.

Alberici is a North American company with multiple Operating Companies:

Alberici Constructors, Inc., Alberici Constructors, LTD., Alberici Construcciones, BRC, CAS Constructors, Filanc, Flintco, Hillsdale Fabricators, Kienlen Constructors, and WWPS

#LI-Hybrid

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• Lead, mentor, and manage a team of remote technical support specialists, fostering a collaborative and high-performance culture.
• Oversee the daily operations of the technical support department, ensuring timely and effective resolution of customer inquiries and issues.
• Develop and implement support policies, procedures, and best practices to enhance efficiency and customer experience.
• Act as a primary escalation point for complex technical problems, providing advanced troubleshooting and solutions.
• Monitor key performance indicators (KPIs) for the support team, such as response times, resolution rates, and customer satisfaction scores.
• Train and onboard new support team members, ensuring they are equipped with the necessary knowledge and skills.
• Identify recurring customer issues and collaborate with product development and engineering teams to implement permanent solutions.
• Maintain and update the knowledge base with comprehensive troubleshooting guides and FAQs.
• Gather customer feedback to identify areas for product and service improvement.
• Ensure adherence to service level agreements (SLAs) and maintain high standards of customer service.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 4 years of experience in technical support, with at least 2 years in a team lead or supervisory role.
• Proven experience supporting SaaS products or complex software solutions.
• Strong understanding of ticketing systems (e.g., Zendesk, Jira Service Management) and remote collaboration tools.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Exceptional leadership, communication, and interpersonal abilities, with a focus on remote team management.
• Ability to remain calm and effective under pressure.
• Proficiency in troubleshooting operating systems, network connectivity, and common software applications.
• Experience in creating technical documentation and knowledge base articles.
• A customer-centric mindset with a passion for helping others.

• Lead and manage a remote team of technical support specialists.
• Oversee the daily operations of the IT helpdesk, ensuring efficient ticket management and resolution.
• Develop and enforce support policies, procedures, and best practices.
• Handle escalated technical issues and provide expert-level troubleshooting.
• Conduct root cause analysis for recurring technical problems and implement preventative measures.
• Monitor support performance metrics and identify areas for improvement.
• Train and mentor support team members, fostering professional growth.
• Collaborate with IT management on system upgrades, implementations, and IT strategy.
• Ensure exceptional customer service and maintain high levels of user satisfaction.
• Manage the knowledge base and create support documentation.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role.
• Proven experience managing a remote support team.
• Strong technical aptitude across various operating systems (Windows, macOS, Linux), hardware, and software applications.
• Expertise in troubleshooting network issues, software conflicts, and hardware problems.
• Familiarity with IT support ticketing systems (e.g., Zendesk, ServiceNow) and remote management tools.
• Excellent problem-solving, analytical, and critical thinking skills.
• Outstanding customer service and interpersonal communication skills.
• Ability to work independently, prioritize tasks, and manage time effectively in a remote setting.
• Strong leadership and team-building capabilities.

• Provide advanced technical support for our software products via remote channels (email, phone, chat, remote desktop).
• Troubleshoot, diagnose, and resolve complex technical issues reported by customers, including software bugs, configuration errors, and integration problems.
• Escalate unresolved issues to higher-level support or engineering teams with detailed documentation and analysis.
• Develop and maintain comprehensive technical documentation, including troubleshooting guides, knowledge base articles, and FAQs.
• Reproduce customer issues in a lab environment to identify root causes and test solutions.
• Collaborate with product development and engineering teams to provide feedback on product improvements and bug fixes.
• Assist in the training and onboarding of new support team members.
• Proactively monitor customer systems and provide recommendations for optimal performance.
• Manage and prioritize support tickets to ensure timely resolution and high customer satisfaction.
• Contribute to the continuous improvement of support processes and tools.
• Stay current with product updates, new features, and emerging technologies.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 3 years of experience in a technical support or helpdesk role, supporting complex software applications.
• Strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software architectures.
• Excellent analytical and problem-solving skills, with the ability to think critically and methodically.
• Outstanding verbal and written communication skills, with the ability to explain technical concepts clearly to diverse audiences.
• Proficiency in using remote support tools and ticketing systems (e.g., Zendesk, Jira).
• Ability to work independently, manage time effectively, and meet deadlines in a remote work environment.
• Customer-focused mindset with a dedication to achieving positive outcomes.
• Experience with scripting languages (e.g., Python, Bash) is a significant plus.
• Familiarity with cloud platforms (AWS, Azure, GCP) is beneficial.

• Provide high-level technical support to enterprise clients, resolving complex software issues related to our product suite.
• Diagnose, troubleshoot, and document software defects and escalations.
• Analyze support tickets, identify trends, and develop proactive solutions to prevent future issues.
• Collaborate with development, quality assurance, and product management teams to resolve customer-reported bugs and feature requests.
• Create and maintain technical documentation, knowledge base articles, and support guides.
• Mentor and train junior support engineers on technical aspects of the software and troubleshooting methodologies.
• Participate in on-call rotations to provide 24/7 support for critical issues.
• Conduct root cause analysis for recurring or severe technical problems.
• Manage customer relationships, ensuring timely and effective communication throughout the support process.
• Contribute to the continuous improvement of support processes and tools.
• Potentially assist with product deployments and client implementations.

• Bachelor's degree in Computer Science, Information Technology, or a related technical field.
• 5+ years of experience in technical support, application support, or a similar client-facing technical role.
• Strong understanding of enterprise software, databases (SQL), operating systems (Windows, Linux), and networking concepts.
• Experience with troubleshooting complex software applications and systems.
• Excellent analytical and problem-solving skills, with a methodical approach to issue resolution.
• Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly.
• Proven ability to manage multiple priorities and work effectively under pressure.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• A customer-centric mindset with a passion for helping clients succeed.
• Experience in a specific industry relevant to our client's software (e.g., finance, healthcare, manufacturing) is a strong plus.

• Provide advanced technical support for software, hardware, and network-related issues via phone, email, and chat.
• Diagnose and resolve complex user problems, escalating critical issues to appropriate teams when necessary.
• Troubleshoot and repair a wide range of hardware and software configurations.
• Guide users through step-by-step solutions in a clear and concise manner.
• Document all support interactions, resolutions, and follow-ups accurately in the ticketing system.
• Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Train and mentor junior support staff on technical procedures and best practices.
• Identify recurring technical issues and propose solutions for system or process improvements.
• Collaborate with engineering and product teams to provide feedback on product performance and usability.
• Contribute to the development and implementation of support policies and procedures.
• Ensure customer satisfaction by providing timely, effective, and empathetic support.
• Participate in on-call rotation as needed.

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years in a senior capacity.
• In-depth knowledge of operating systems (Windows, macOS, Linux), common productivity software, and network protocols.
• Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Strong troubleshooting and problem-solving skills with a meticulous approach.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and manage time effectively in a remote environment.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
• Customer-centric mindset with a passion for helping others.
• Proven ability to handle high-pressure situations and complex technical challenges.

• Provide advanced troubleshooting and resolution for complex technical issues reported by customers via various channels (email, chat, phone).
• Act as a technical escalation point for the Tier 1 and Tier 2 support teams.
• Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
• Identify recurring issues and collaborate with engineering teams to implement permanent solutions.
• Mentor and train junior support engineers, sharing expertise and best practices.
• Analyze support metrics and trends to identify areas for improvement in product performance and support processes.
• Contribute to the development and implementation of new support tools and technologies.
• Ensure timely and effective communication with customers throughout the issue resolution process.
• Participate in product testing and provide feedback on usability and functionality from a support perspective.
• Champion customer success and advocate for customer needs within the organization.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 5+ years of experience in technical support or a similar customer-facing technical role.
• Proven experience leading or mentoring a technical support team.
• In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly.
• Demonstrated ability to work independently and collaboratively in a fully remote setting.
• Experience with scripting languages (e.g., Python, Bash) is a plus.