35 Technical Skills jobs in Granite City
Technical Support Specialist
62002 Alton, Illinois
Centerstone
Posted 8 days ago
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Job Description
Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!
JOB DESCRIPTION:
SUMMARY OF POSITION
The Technical Support Specialist is part of a dynamic team of technology professions providing tier 2 support to end-users on hardware and software issues. This role performs routine support tasks and may provide support to staff and contractors by following documented procedures. The job require a strong understanding of desktop operating systems and software applications. The Technical Support Specialist is a self-starter, excellent communicator, and a natural problem solver who can work both independently and collaboratively as part of a team.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Providing technical support to end-users, via phone, email, or in-person, including troubleshooting, problem resolution, and training
- Diagnosing and resolving hardware and software issues, including operating system error, printer issues, IPads, and application crashes.
- Installing and configuring desktop operating systems, software applications, and hardware peripherals, including printers, scanners, and other devices
- Documenting technical procedures
- Maintaining inventory of desktop hardware and software
- Ensuring compliance with IT policies and procedures, including security protocols, and software licensing
- After Hours Call Support
KNOWLEDGE, SKILLS & ABILITIES
- Effectively communicate via written, verbal, in person and virtual methods
- Knowledge of desktop operating system
- Knowledge of desktop hardware, including laptops, desktop, and peripherals
- Knowledge of software applications, including Microsoft Office, Adobe Acrobat
- Knowledge of IT security principles and practices
- Troubleshooting skills to diagnose and resolve hardware and software issues
- Time-Management skills to prioritize and manage multiple tasks simultaneously
- Attention to detail to maintain accurate documentation and inventory records
- Interpersonal skills to work effectively with colleagues and end-users
- Ability to learn and adapt quickly to new technologies and software applications
- Ability to work independently and as part of a team
- Ability to work under pressure and meet deadlines
- Ability to analyze complex technical problems and develop effective solutions
- Ability to provide technical training and support to end-users
QUALIFICATIONS
Education Level
Bachelor's degree in Computer Science, Information Technology or other related field required.
Years of Experience
Minimum of 1-3 years of relevant experience.
Certification/Licensure
Preferred A+, Microsoft Office Cert, Microsoft Windows
PHYSICAL REQUIREMENTS
Standing - 10%
Sitting - 90%
Squatting - Occasional
Kneeling - Occasional
Bending - Occasional
Driving - Occasional
Lifting - Occasional
DISCLAIMER
The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.
Time Type:
Full timePay Range:
$22.12--$31.00Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:
- Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
- Employee Resource Groups
- Continuing education opportunities
- Employee Assistance Program
Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.
Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.
Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.
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0
Technical Support Lead
63101 St. Louis, Missouri
$80000 Annually
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Posted today
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Job Description
Our client is looking for an experienced and customer-focused Technical Support Lead to manage and elevate their technical support operations in St. Louis, Missouri, US . This role involves leading a team of support specialists, ensuring timely and effective resolution of customer technical issues, and optimizing helpdesk processes to enhance customer satisfaction and loyalty.
Key responsibilities include supervising daily support activities, providing Tier 3 technical support, and mentoring support staff. You will be responsible for developing and maintaining knowledge base articles, troubleshooting guides, and standard operating procedures. This role also involves analyzing support metrics and trends to identify areas for improvement, implementing proactive solutions, and collaborating with engineering and product teams to address recurring issues and improve product functionality. You will also play a key role in customer feedback collection and product enhancement recommendations.
The ideal candidate will possess an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, with at least 5 years of experience in technical support, including 2 years in a leadership or supervisory capacity. Strong knowledge of operating systems (Windows, macOS), networking concepts, and common software applications is required. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is essential. Excellent problem-solving skills, a customer-centric mindset, and outstanding communication and interpersonal abilities are critical for success. If you are passionate about technology, excel at guiding teams, and are dedicated to providing exceptional customer service, we encourage you to apply.
Key responsibilities include supervising daily support activities, providing Tier 3 technical support, and mentoring support staff. You will be responsible for developing and maintaining knowledge base articles, troubleshooting guides, and standard operating procedures. This role also involves analyzing support metrics and trends to identify areas for improvement, implementing proactive solutions, and collaborating with engineering and product teams to address recurring issues and improve product functionality. You will also play a key role in customer feedback collection and product enhancement recommendations.
The ideal candidate will possess an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, with at least 5 years of experience in technical support, including 2 years in a leadership or supervisory capacity. Strong knowledge of operating systems (Windows, macOS), networking concepts, and common software applications is required. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is essential. Excellent problem-solving skills, a customer-centric mindset, and outstanding communication and interpersonal abilities are critical for success. If you are passionate about technology, excel at guiding teams, and are dedicated to providing exceptional customer service, we encourage you to apply.
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1
Technical Support Specialist
63101 St. Louis, Missouri
$60000 Annually
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Posted today
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Job Description
Our client is seeking a skilled and customer-focused Technical Support Specialist to provide expert assistance to users in **St. Louis, Missouri, US**. This role is critical in ensuring our clients receive timely and effective solutions to their technical inquiries and issues, thereby maintaining high levels of customer satisfaction and operational continuity. The Technical Support Specialist will be responsible for diagnosing and resolving a wide range of hardware, software, and network problems, utilizing a variety of troubleshooting tools and methodologies. You will document all support interactions, track issue resolution, and escalate complex problems to senior technical staff when necessary. Proactive communication with clients, providing clear and concise explanations of solutions, and offering guidance on product usage are key aspects of this role. The ideal candidate possesses strong analytical and problem-solving skills, coupled with excellent communication and interpersonal abilities. A solid understanding of computer systems, operating systems, and common software applications is required. Experience with ticketing systems and remote support tools is highly desirable. Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. You must be patient, empathetic, and dedicated to providing an exceptional customer experience, even in challenging situations. This is a rewarding opportunity to leverage your technical expertise, contribute to a positive user experience, and grow within a supportive and innovative organization.
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2
Technical Support Specialist
63101 St. Louis, Missouri
$55000 Annually
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Posted today
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Job Description
Our client is seeking a dedicated and technically adept Technical Support Specialist to provide exceptional customer service and IT support to their user base in St. Louis, Missouri . This role is essential for ensuring the smooth operation of our technology infrastructure and delivering prompt resolution to user issues. You will be the first point of contact for technical inquiries, diagnosing and resolving hardware, software, and network problems. The ideal candidate is patient, has excellent communication skills, and thrives in a fast-paced environment.
Key Responsibilities:
Key Responsibilities:
- Provide first-level technical support to end-users via phone, email, and chat, addressing hardware, software, and network-related issues.
- Diagnose and resolve technical problems, escalating complex issues to senior support teams or specialized departments when necessary.
- Install, configure, and maintain computer hardware, software, operating systems, and peripheral devices.
- Assist users with account management, password resets, and access permissions.
- Guide users through step-by-step solutions for common technical problems.
- Document all support interactions, solutions, and incidents accurately in the ticketing system.
- Create and maintain technical documentation, knowledge base articles, and user guides.
- Monitor system performance and identify potential issues before they impact users.
- Assist with IT asset management, including hardware and software inventory.
- Provide support for mobile devices and various business applications.
- Associate's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 1-3 years of experience in a technical support or helpdesk role.
- Proficiency with Windows and macOS operating systems.
- Familiarity with common business software applications (e.g., Microsoft Office Suite, Google Workspace).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Experience with ticketing systems (e.g., ServiceNow, Jira Service Desk) is a plus.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Strong verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Customer-focused attitude with a passion for helping others.
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3
Technical Support Lead
63101 St. Louis, Missouri
$65000 Annually
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Posted today
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Job Description
Our client is seeking a motivated and experienced Technical Support Lead to manage and mentor a team of support specialists based in St. Louis, Missouri, US . This role is crucial for ensuring exceptional customer service and efficient resolution of technical issues for our user base. You will be responsible for overseeing the day-to-day operations of the support desk, troubleshooting complex technical problems, and developing solutions to improve support processes and customer satisfaction. Key responsibilities include managing ticket queues, prioritizing issues, and ensuring timely escalation and resolution. You will also be involved in training new support staff, creating and maintaining knowledge base articles, and documenting troubleshooting procedures. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a proven ability to lead and motivate a team. A deep understanding of common hardware, software, and networking issues is required. Experience with customer relationship management (CRM) software and ticketing systems is essential. We are looking for an individual with outstanding communication and interpersonal skills, who can effectively interact with both technical and non-technical users. This position requires a proactive approach to identifying recurring issues and implementing preventative measures. If you are passionate about customer service, possess strong technical acumen, and are ready to take on a leadership role in St. Louis, Missouri, US , we encourage you to apply.
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4
Technical Support Specialist
63101 St. Louis, Missouri
$55000 Annually
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Join a dynamic e-commerce company as a Technical Support Specialist in St. Louis, Missouri, US . This vital role focuses on providing exceptional technical assistance to customers, resolving hardware, software, and network issues efficiently and effectively. You will be the first point of contact for customers experiencing technical difficulties, diagnosing problems through effective questioning and troubleshooting techniques. Key responsibilities include responding to customer inquiries via phone, email, and chat, documenting all issues and resolutions in the ticketing system, and escalating complex problems to higher-level support when necessary. You will also assist with user account management, software installations, and hardware troubleshooting. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a patient and customer-centric attitude. A deep understanding of common operating systems (Windows, macOS), networking fundamentals, and common software applications is required. Previous experience in a customer service or technical support role, preferably within the IT sector, is essential. An Associate's degree in Information Technology or a related field, or equivalent relevant experience, is preferred. This is a fantastic opportunity to grow within a supportive team and develop your technical expertise while ensuring customer satisfaction. If you are passionate about technology and helping people, we encourage you to apply.
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5
Senior Technical Support Specialist
63101 St. Louis, Missouri
$65000 Annually
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Our client, a leading provider of enterprise software solutions, is seeking a dedicated and skilled Senior Technical Support Specialist to join their customer success team in St. Louis, Missouri . This role is essential for providing high-level technical assistance and problem resolution to a diverse client base, ensuring customer satisfaction and retention. You will be the primary point of contact for complex technical inquiries, troubleshooting intricate issues, and guiding customers through solutions.
Key responsibilities include diagnosing and resolving advanced technical issues related to software installation, configuration, integration, and performance. You will provide expert-level support via phone, email, and remote access tools. This involves documenting technical solutions, creating knowledge base articles, and contributing to the improvement of support processes. You will also collaborate with engineering and product development teams to report bugs, suggest product enhancements, and provide customer feedback. The Senior Technical Support Specialist will manage escalated customer issues, ensuring timely and effective resolution, and maintaining clear communication with clients throughout the process. A strong understanding of system administration, network fundamentals, and database concepts is crucial. This role also involves training and mentoring junior support staff, sharing expertise, and promoting best practices in customer support. You will be expected to proactively identify potential issues and provide preventive solutions to minimize customer impact.
Qualifications:
Key responsibilities include diagnosing and resolving advanced technical issues related to software installation, configuration, integration, and performance. You will provide expert-level support via phone, email, and remote access tools. This involves documenting technical solutions, creating knowledge base articles, and contributing to the improvement of support processes. You will also collaborate with engineering and product development teams to report bugs, suggest product enhancements, and provide customer feedback. The Senior Technical Support Specialist will manage escalated customer issues, ensuring timely and effective resolution, and maintaining clear communication with clients throughout the process. A strong understanding of system administration, network fundamentals, and database concepts is crucial. This role also involves training and mentoring junior support staff, sharing expertise, and promoting best practices in customer support. You will be expected to proactively identify potential issues and provide preventive solutions to minimize customer impact.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or a similar customer-facing IT role.
- Proven experience troubleshooting complex software and hardware issues.
- Strong knowledge of operating systems (Windows, macOS, Linux) and networking concepts (TCP/IP, DNS, DHCP).
- Experience with database technologies (SQL) and scripting languages (e.g., Python, PowerShell) is a plus.
- Familiarity with ITIL best practices and helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent analytical, problem-solving, and diagnostic skills.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to explain technical concepts clearly to non-technical users.
- Strong organizational and time management skills.
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6
Senior Technical Support Engineer
63103 St. Louis, Missouri
$75000 Annually
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Our client is seeking a dedicated and highly proficient Senior Technical Support Engineer to join their customer-focused team, providing remote support with occasional travel to **St. Louis, Missouri, US**. This role is crucial for ensuring our clients receive timely and effective solutions to their technical challenges. The ideal candidate will possess a deep understanding of our client's product suite, advanced troubleshooting skills, and the ability to communicate complex technical information clearly and concisely to users of varying technical expertise. You will be responsible for diagnosing and resolving complex software and hardware issues, managing support tickets, and escalating unresolved problems to appropriate internal teams. This position involves creating and maintaining technical documentation, knowledge base articles, and user guides to empower customers and internal support staff. You will also contribute to product improvement by providing feedback on common issues and user experience. A Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field is required, along with a minimum of 5 years of experience in technical support or a similar role. Strong experience with CRM systems, ticketing platforms, and remote support tools is essential. Excellent problem-solving, critical thinking, and customer service skills are paramount. Candidates with experience in a specific industry relevant to our client's products will be highly regarded. Join our client to deliver exceptional technical support, ensuring customer satisfaction and contributing to the seamless operation of our client's offerings.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat.
- Diagnose and resolve complex software and hardware issues.
- Manage and prioritize support tickets within the CRM system.
- Escalate issues to engineering or development teams when necessary.
- Create and update technical documentation and knowledge base articles.
- Assist in the training of junior support staff.
- Identify trends in customer issues and provide feedback for product improvement.
- Ensure timely and effective resolution of all customer inquiries.
Qualifications:
- Bachelor's degree in Computer Science, IT, Engineering, or related field.
- Minimum 5 years of experience in technical support.
- Expertise in troubleshooting software and hardware problems.
- Proficiency with CRM and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and manage time effectively.
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7
Senior Technical Support Lead
63101 St. Louis, Missouri
$75000 Annually
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Posted today
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Job Description
Our client is seeking an experienced and highly motivated Senior Technical Support Lead to manage their customer support operations in St. Louis, Missouri, US . This role is perfect for a dedicated professional who excels at leading teams, resolving complex technical issues, and ensuring exceptional customer satisfaction. You will be responsible for overseeing the daily activities of the technical support team, providing advanced troubleshooting assistance, and developing efficient support processes and documentation. The ideal candidate will have a strong technical background, excellent communication skills, and proven leadership experience. Your ability to mentor support agents, manage ticket queues, and escalate critical issues will be vital. We are looking for someone who can analyze support trends, identify areas for improvement, and implement solutions to enhance the overall customer experience. This position requires a proactive approach to problem-solving and a commitment to maintaining high service levels. You will also be involved in creating knowledge base articles and training materials to empower both the support team and end-users.
Responsibilities:
Responsibilities:
- Lead and manage a team of technical support specialists.
- Provide advanced technical troubleshooting and support for software and hardware issues.
- Oversee the management of incoming support requests and ensure timely resolution.
- Develop and implement support policies, procedures, and best practices.
- Create and maintain technical documentation, including FAQs and knowledge base articles.
- Train and mentor support staff, fostering professional development.
- Monitor key performance indicators (KPIs) and service level agreements (SLAs).
- Identify trends in support issues and recommend product or process improvements.
- Collaborate with engineering and product teams to resolve complex bugs and issues.
- Ensure a high level of customer satisfaction through effective communication and problem-solving.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in technical support or customer service.
- At least 2 years of experience in a lead or supervisory role.
- Strong knowledge of operating systems, networking, and common software applications.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Proficiency with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
- Outstanding communication and interpersonal skills.
- Ability to manage multiple priorities and work effectively under pressure.
- Experience in creating technical documentation and training materials.
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8
Senior Technical Support Specialist
63101 St. Louis, Missouri
$65000 Annually
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Posted today
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Our client is searching for an experienced Senior Technical Support Specialist to join their customer-centric team, supporting clients remotely with exceptional service from their base in St. Louis, Missouri, US . This role is critical for maintaining high levels of customer satisfaction by providing expert technical assistance and resolving complex issues efficiently. The ideal candidate will have a strong technical aptitude, excellent problem-solving skills, and a passion for helping users. Your primary responsibilities will include troubleshooting hardware, software, and network issues, providing step-by-step guidance to customers via phone, email, and chat, and documenting all support interactions accurately. You will also be involved in escalating unresolved issues to appropriate teams, contributing to the knowledge base by creating and updating support articles, and identifying trends in customer issues to suggest product improvements. This position requires a Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. A minimum of 5 years of experience in technical support or a similar customer-facing IT role is essential. Proficiency with CRM software, ticketing systems, and remote support tools is a must. Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts is required. You should possess outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users. The ability to work independently, manage time effectively, and thrive in a fast-paced, remote environment is crucial for success in this role supporting clients globally from the St. Louis, Missouri, US hub.
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