What Jobs are available for Technical Support Staff in Austin?

Job Title:
Technical Support Representative (Remote)
Job Description
The Technical Support Representative (Remote) works from home and interfaces with customers via inbound calls. You would be the human connection between customers and their technology. Using your own personal touch, you will answer questions about products and services while enriching customers' lives. ( We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
**JOB DESCRIPTION**
The Technical Support / Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
**A NEW CAREER POWERED BY YOU**
Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns " **World's Best Workplaces** ," " **Happiest Employees** ," and " **Best Companies for Career Growth** " awards every year? Then a remote Technical Support Representative position at Concentrix is just the right place for you!
As a remote Technical Support Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.
**CAREER GROWTH AND PERSONAL DEVELOPMENT**
This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
**WHAT YOU WILL DO IN THIS ROLE**
As a Technical Support Representative working from home, you will:
+ Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support
+ Provide inbound customer support using a call flow guide
+ Resolve technical issues related to hardware, software, and client products
+ Track, document, and retrieve information in databases
+ Be an amazing problem-solver
+ Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
+ Deliver expert customer experiences.with a smile.
**YOUR QUALIFICATIONS**
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support Representative (Remote) role include:
+ 1+ year of customer service experience
+ A high school diploma or GED
+ Strong focus on building customer relationships
+ Comfortable using and explaining technology
+ A quiet, distraction-free environment to work from in your home
+ Proficiency in fast-paced multi-tasking with strong problem solving skills
+ Eagerness to learn new technologies
+ Strong problem-solving skills with the ability to ask probing questions to come to a resolution
+ Strong computer navigation skills and PC knowledge
+ The availability to work during the Hours of Operation: 8am-1130pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)
+ A desktop or laptop to complete PC and internet testing; A work computer will be provided
+ High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download)
+ Must reside in the United States and have a valid U.S. address for residence
**WHAT'S IN IT FOR YOU**
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:
+ The base salary for this position is $17.31/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
+ DailyPay enrollment option to access pay "early," when you want it
+ Paid training and performance-based incentives
+ Lucrative employee referral bonus opportunities
+ Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
+ Health and wellness programs with trained partners to help promote a healthy you
+ Mentorship programs that support your rewarding career journey
+ Work-from-home convenience
+ Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
+ Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**REIMAGINE THE BEST VERSION OF YOU!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."
Location:
USA, OH, Work-at-Home
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** Job Applicant Privacy Notice for California Residents ( to Work:**
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
**Where Job May be Performed:**
Currently, this position may be performed only in the states listed here ( .
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
-English ( ( request a reasonable accommodation please click here ( .
If you wish to review the Affirmative Action Plan, please click here ( .

Our client is seeking a highly skilled and experienced Senior Technical Support Engineer to join their Customer Service & Helpdesk team. This role is crucial for providing advanced technical assistance to customers, troubleshooting complex issues, and contributing to the continuous improvement of our support processes and products. The ideal candidate will possess a deep understanding of (mention relevant technology/products, e.g., enterprise software, network infrastructure, hardware), excellent problem-solving skills, and a passion for delivering exceptional customer experiences. You will be responsible for resolving escalated technical issues, documenting solutions, and collaborating with engineering and product teams to address root causes.

Key responsibilities include:

• Providing expert-level technical support to customers via phone, email, and chat for complex software, hardware, or system issues.
• Diagnosing, troubleshooting, and resolving escalated technical problems in a timely and efficient manner.
• Analyzing customer issues to identify trends and patterns, and escalating recurring problems to product development teams for resolution.
• Developing and maintaining comprehensive technical documentation, knowledge base articles, and troubleshooting guides.
• Collaborating with cross-functional teams, including engineering, quality assurance, and product management, to advocate for customer needs and drive product improvements.
• Mentoring and guiding junior support engineers, sharing knowledge and best practices.
• Participating in the development and delivery of customer training programs.
• Managing customer expectations and ensuring a high level of customer satisfaction throughout the support process.
• Staying up-to-date with product updates, new features, and relevant industry technologies.
• Contributing to the enhancement of support tools and processes to improve efficiency and effectiveness.
• Performing root cause analysis for complex technical issues and recommending permanent solutions.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
• 5-7 years of experience in a technical support or customer service role, with a focus on enterprise-level products or services.
• Proven expertise in troubleshooting complex technical issues related to (mention relevant technology/products).
• Strong understanding of operating systems, networking protocols, and databases.
• Excellent analytical, problem-solving, and diagnostic skills.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to effectively explain technical concepts to both technical and non-technical users.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Ability to work independently and manage priorities in a fast-paced environment.
• Experience with scripting languages (e.g., Python, Bash) or specific programming languages relevant to the product is a plus.
• Relevant technical certifications are a plus.

This hybrid role based in Austin, Texas, US , allows for a blend of in-office collaboration and remote work, offering a flexible and engaging work environment.

Our client, a rapidly expanding software company, is seeking a highly skilled Senior Technical Support Engineer to join their dynamic, fully remote team. This critical role is responsible for providing advanced technical assistance and troubleshooting for complex software issues, ensuring exceptional customer satisfaction. The ideal candidate will possess a deep understanding of software systems, network infrastructure, and customer support best practices. You will act as a primary point of contact for escalated technical challenges, offering timely and effective solutions to our global customer base. This is an excellent opportunity to leverage your expertise in a challenging and rewarding remote environment.

Responsibilities:

• Provide Tier 3 technical support for complex software issues, including troubleshooting, debugging, and problem resolution.
• Analyze and diagnose intricate software and system-level problems, identifying root causes and implementing effective solutions.
• Communicate technical information clearly and concisely to customers, providing step-by-step guidance and support.
• Document all support interactions, technical issues, and resolutions in the ticketing system accurately.
• Collaborate with development, QA, and product management teams to escalate bugs, suggest product improvements, and share customer feedback.
• Develop and maintain technical documentation, knowledge base articles, and user guides.
• Train and mentor junior support engineers, sharing expertise and best practices.
• Participate in on-call rotation to provide 24/7 support as needed.
• Proactively identify trends in customer issues and recommend preventative measures or product enhancements.
• Ensure timely and effective resolution of all customer support requests, meeting or exceeding service level agreements (SLAs).
• Stay up-to-date with product updates, new features, and industry best practices in technical support.
• Contribute to the continuous improvement of support processes and tools.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
• A minimum of 5 years of experience in technical support, helpdesk, or a similar customer-facing IT role.
• Proven expertise in troubleshooting complex software applications, operating systems, and network protocols.
• Strong understanding of SQL, scripting languages (e.g., Python, Bash), and cloud platforms (e.g., AWS, Azure) is highly desirable.
• Excellent analytical, problem-solving, and critical thinking skills.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to work independently, manage priorities effectively, and thrive in a remote team environment.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.
• Must be authorized to work in the US.

Our client is seeking a highly motivated and experienced Senior Technical Support Specialist to join their thriving **Customer Service & Helpdesk** team, operating entirely remotely. This role is crucial for providing exceptional technical assistance and resolving complex issues for a diverse user base. The ideal candidate will possess a deep understanding of various software and hardware systems, excellent troubleshooting skills, and a passion for delivering outstanding customer experiences. This is a fully remote position, requiring a proactive and self-sufficient individual.

Responsibilities:

• Provide advanced technical support to end-users via phone, email, and chat, addressing complex hardware, software, and network issues.
• Troubleshoot and diagnose technical problems, identifying root causes and implementing effective solutions in a timely manner.
• Escalate unresolved issues to appropriate internal teams or external vendors, ensuring clear communication and follow-through.
• Document all support interactions, resolutions, and knowledge base articles to facilitate continuous learning and team efficiency.
• Develop and maintain comprehensive technical documentation, FAQs, and user guides.
• Train and mentor junior support staff, sharing knowledge and best practices.
• Monitor system performance and identify potential issues before they impact users.
• Proactively identify trends in support requests and recommend improvements to products or services.
• Contribute to the development and implementation of new support tools and technologies.
• Ensure a high level of customer satisfaction by providing empathetic, professional, and efficient support.
• Participate in on-call rotation as needed to provide 24/7 support coverage.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• A minimum of 5 years of experience in a technical support or helpdesk role, with a proven track record of resolving complex issues.
• Extensive knowledge of operating systems (Windows, macOS, Linux), network protocols, and common business applications.
• Proficiency with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow, Jira Service Desk).
• Strong troubleshooting methodology and problem-solving skills.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Demonstrated ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
• Experience in scripting or basic programming (e.g., PowerShell, Python) is a significant plus.
• Certifications such as CompTIA A+, Network+, or MCSA are highly desirable.
• A proactive approach to identifying and resolving issues and a commitment to exceptional customer service.

If you are a dedicated technical expert passionate about helping others and thrive in a remote setting, we encourage you to apply for this exciting opportunity.

Our client is seeking a highly proficient and customer-focused Senior Technical Support Engineer for a fully remote role. This position is crucial for providing advanced technical assistance and resolving complex issues for our client's user base. The ideal candidate will possess deep technical knowledge of software and hardware systems, exceptional problem-solving skills, and a passion for delivering outstanding customer service. Responsibilities include diagnosing and troubleshooting intricate technical problems reported by users, guiding customers through step-by-step solutions, and escalating issues to appropriate internal teams when necessary. You will also contribute to the knowledge base by creating detailed documentation, FAQs, and troubleshooting guides. Proactive monitoring of system performance and identifying potential issues before they impact users is also part of the role.

The successful candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in a technical support or helpdesk role, with a focus on advanced troubleshooting, is required. Strong expertise in operating systems (Windows, macOS, Linux), networking protocols, and common software applications is essential. Experience with ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools is mandatory. Excellent communication, empathy, and patience are crucial for interacting with customers from diverse technical backgrounds. The ability to explain complex technical concepts in a clear and concise manner is vital. This role requires strong analytical skills, the ability to work independently under pressure, and a commitment to exceeding customer expectations. You should be a quick learner, adept at adapting to new technologies and platforms.

This is an excellent opportunity for a seasoned technical support professional to leverage their skills in a challenging and rewarding remote environment. Join a dedicated team focused on ensuring seamless user experiences and driving customer satisfaction. Make a significant impact by resolving critical technical challenges and contributing to the continuous improvement of our client's support services.

Our client is looking for an experienced and customer-focused Senior Technical Support Engineer to join their established IT services team in **Austin, Texas, US**. This role requires a deep understanding of complex technical issues, exceptional problem-solving abilities, and a commitment to providing outstanding customer service. You will be the primary point of contact for high-level technical escalations, working closely with clients to diagnose, troubleshoot, and resolve software and hardware issues across a diverse range of enterprise environments. The ideal candidate will have a passion for technology, excellent communication skills, and the ability to explain technical concepts clearly to both technical and non-technical users.

Responsibilities:

• Provide advanced technical support for enterprise software applications, operating systems, and network infrastructure.
• Diagnose and resolve complex technical problems through effective troubleshooting and root cause analysis.
• Manage and prioritize support tickets, ensuring timely and efficient resolution according to Service Level Agreements (SLAs).
• Document technical solutions, workarounds, and best practices in a comprehensive knowledge base.
• Collaborate with engineering and product development teams to report bugs, suggest product enhancements, and contribute to knowledge sharing.
• Conduct remote and on-site client training sessions on product usage and troubleshooting techniques.
• Proactively monitor system performance and identify potential issues before they impact clients.
• Build and maintain strong relationships with clients, ensuring their satisfaction with our support services.
• Participate in an on-call rotation to provide 24/7 support as needed.
• Mentor and guide junior support staff, sharing knowledge and best practices.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, helpdesk operations, or a similar customer-facing IT role.
• In-depth knowledge of Windows and Linux operating systems, networking protocols (TCP/IP, DNS, DHCP), and virtualization technologies.
• Experience with CRM or ticketing systems (e.g., Zendesk, ServiceNow).
• Strong understanding of cloud computing platforms (AWS, Azure, GCP) is a plus.
• Excellent analytical, problem-solving, and diagnostic skills.
• Exceptional written and verbal communication skills, with the ability to communicate technical information effectively.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.
• Customer-centric approach with a strong commitment to service excellence.
• Experience in scripting or programming (e.g., Python, Bash) is advantageous.

If you are a seasoned support professional looking for a challenging and rewarding role in the vibrant tech hub of **Austin, Texas, US**, we encourage you to apply.

Our client is seeking a highly skilled and experienced Lead Technical Support Engineer for a fully remote position. This role is crucial for providing exceptional technical assistance and driving customer satisfaction. You will be responsible for resolving complex technical issues, mentoring junior support staff, and contributing to the continuous improvement of our support processes and documentation. The ideal candidate will have a strong background in IT support, troubleshooting complex systems, and a passion for delivering outstanding customer service.

Key Responsibilities:

• Provide advanced technical support and troubleshooting for a wide range of software and hardware issues via phone, email, and chat.
• Diagnose and resolve critical incidents and service requests in a timely and efficient manner, ensuring minimal disruption to users.
• Serve as a point of escalation for complex technical problems, guiding junior team members through resolution steps.
• Develop and maintain comprehensive technical documentation, knowledge base articles, and troubleshooting guides.
• Analyze recurring technical issues to identify root causes and implement preventative measures.
• Collaborate with engineering and product teams to provide feedback on product issues and suggest improvements.
• Proactively monitor system performance and identify potential issues before they impact users.
• Train and mentor new and existing technical support staff, fostering a culture of continuous learning and skill development.
• Contribute to the development and implementation of support policies and procedures.
• Participate in on-call rotation to provide 24/7 support coverage as needed.

This is a remote-first position, demanding excellent communication skills and the ability to work autonomously while collaborating effectively with a virtual team. A strong understanding of networking protocols, operating systems, and common business applications is essential. The successful candidate will be a problem-solver with a customer-centric approach, capable of explaining technical concepts clearly to non-technical users. Our client values innovation and is looking for individuals who can contribute to a positive and productive remote work environment. Join a growing team that is dedicated to providing world-class technical support.
Location: This role is fully remote. However, our client is based in **Austin, Texas, US**, and occasional virtual team meetings may be scheduled.

Our client, a rapidly growing technology solutions provider, is looking for a motivated and experienced Technical Support Specialist II to join their dedicated customer service team based in Austin, Texas, US . This is a fully remote position, offering the flexibility to work from anywhere within the US. As a Technical Support Specialist II, you will be the primary point of contact for customers seeking assistance with our client's cutting-edge software products. You will diagnose and resolve complex technical issues, provide timely and effective solutions, and ensure a high level of customer satisfaction. This role requires a deep understanding of software troubleshooting, excellent communication skills, and a passion for helping users succeed.

Responsibilities:

• Provide Tier 2/3 technical support to customers via phone, email, and chat, addressing complex software and hardware issues.
• Troubleshoot, diagnose, and resolve escalated customer issues, ensuring minimal downtime and disruption.
• Document all support interactions, resolutions, and knowledge base articles thoroughly and accurately.
• Collaborate with engineering and product teams to identify product bugs, suggest improvements, and relay customer feedback.
• Manage and prioritize a queue of support tickets, ensuring timely resolution according to service level agreements (SLAs).
• Develop and deliver training materials and sessions for customers and internal support staff on product features and best practices.
• Stay current with product updates, new releases, and industry trends to provide the most effective support.
• Contribute to the continuous improvement of support processes and tools.
• Proactively identify potential customer issues and provide preventative solutions.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 3 years of experience in technical support, helpdesk, or a similar customer-facing IT role.
• Proven expertise in troubleshooting software applications, operating systems (Windows, macOS), and network connectivity.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Strong understanding of cloud technologies (AWS, Azure, GCP) is a plus.
• Excellent problem-solving, analytical, and critical thinking skills.
• Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly and concisely.
• Ability to work independently and manage time effectively in a remote work environment.
• Customer-centric mindset with a commitment to delivering outstanding service.

This is a fantastic opportunity to join a forward-thinking company and contribute to its success in delivering exceptional customer experiences. If you are a problem-solver with a knack for technology and a dedication to customer satisfaction, apply today!

Our client, a rapidly growing technology firm, is seeking a highly skilled and dedicated Senior Technical Support Specialist to join their vital customer service team based in Austin, Texas, US . This role is crucial for providing advanced technical assistance and problem resolution to our diverse clientele. The ideal candidate will possess deep technical expertise, exceptional troubleshooting skills, and a strong commitment to delivering outstanding customer experiences. You will be responsible for handling complex support escalations, diagnosing intricate software and hardware issues, and contributing to the improvement of support processes and knowledge base documentation. This position requires a proactive approach to problem-solving and the ability to communicate technical information clearly and concisely to both technical and non-technical users. Responsibilities include: providing high-level technical support to customers via phone, email, and chat; diagnosing and resolving complex software, hardware, and network issues; managing and prioritizing support tickets and escalations; documenting technical solutions and creating knowledge base articles; mentoring and assisting junior support staff; identifying recurring technical issues and collaborating with engineering teams for long-term solutions; maintaining detailed records of customer interactions and resolutions; contributing to the continuous improvement of customer support processes and tools; staying up-to-date with product updates and technical advancements; ensuring customer satisfaction by providing timely and effective solutions. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience; minimum of 5 years of experience in a technical support or helpdesk role, with at least 2 years in a senior capacity; extensive knowledge of operating systems (Windows, macOS), networking protocols, and common software applications; strong troubleshooting and diagnostic skills; excellent communication, interpersonal, and customer service skills; ability to explain complex technical concepts to non-technical users; experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud); ability to work independently and as part of a team in a fast-paced environment. This is an excellent opportunity for a seasoned technical support professional to advance their career in a dynamic tech company.