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8 Technical Support jobs in Algonac

Technical Support Engineer

St Clair, Michigan ZipRecruiter

Posted 8 days ago

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Job Description

Position Summary: The Heavy-Duty Truck Parts Application Support Engineer will be a key member of our team, responsible for providing technical expertise and support related to heavy-duty truck parts, particularly in the context of application and integration. This role involves assisting customers and internal teams with identifying and resolving technical issues related to heavy-duty truck parts and components. The ideal candidate will have strong technical knowledge of heavy-duty truck systems and parts, excellent communication and problem-solving skills, and a commitment to providing superior customer service.

Primary Duties:

Serve as the technical point of contact for customer service teams, end-users, and internal sales team members, providing accurate technical information on heavy-duty truck parts.
Represent Product Engineering in the warranty/claims process, providing customers with an efficient and seamless experience.
Troubleshoot technical issues and provide solutions related to parts identification, application, and functionality Track all calls and communicate proactively any significant feedback or actions to the field sales team.
Create and update technical documentation, including product specifications, application notes, troubleshooting guides, installation instructions and technical bulletins.
Analyze and interpret data related to parts usage, technical issues, and market pricing.
Identify and assess new product development opportunities through research of truck and axle manufacturer data, reviewing customer feedback, and coverage analysis.
Collaborate with engineering, sales, manufacturing and marketing teams to ensure the smooth introduction of new products.
Collect technical data and report to IMDS (International Material Data System) and refine the process of reporting this data.
Collect product information for e-Commerce such as PIES (Product Information Exchange Standard) and report to OptiCat and improve the process of reporting this data.
Create and maintain Bills of Material (B.O.M.) across electronic platforms such as NetSuite.
Maintain accurate records in customer relationship management (CRM) tools.
Contribute to the continuous improvement of support processes and documentation.
Stay up-to-date on new heavy-duty truck parts and related technologies.
Travel (limited) and meet with specific stakeholders if assigned.

Qualifications:

Bachelor's degree in engineering or a related field, or equivalent experience and training.
Proven experience in a technical support role, preferably within the heavy-duty truck industry or a related field.
Extensive knowledge of heavy-duty truck parts, systems, and components.
Proficiency with computer systems and software, including Microsoft Office Suite (Excel, Word, Outlook).
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills, both written and verbal.
Ability to work independently and as part of a team.
Detail-oriented and accurate.
Ability to learn quickly and adapt to changing priorities.
Bilingual English/Spanish.
Experience in highly customer facing roles .
Exceptional communication skills via phone, email and face-to-face customer interface situations.
Experience in the automotive industry or with automotive repair .
Familiarity with interpreting technical drawings and diagrams.
Knowledge of CAD software (e.g., Solidworks, Creo Parametric).
Experience with e-Commerce platforms and systems.

Physical Requirements:
- May require frequent lifting and/or moving of objects.
- May involve prolonged periods of sitting and computer work.

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TECHNICAL SUPPORT SPECIALIST - US Residence based position

Clinton Twp, Michigan Bayer

Posted 3 days ago

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Job Description

TECHNICAL SUPPORT SPECIALIST - US Residence based position

TECHNICAL SUPPORT SPECIALIST - RESIDENCE

PURPOSE

The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.

The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.

YOUR TASKS AND RESPONSIBILITIES

Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;
Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;
Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;
Assists in coaching and mentoring of new members of the team in their technical capacities;
Supports software upgrades and other vulnerability mitigation processes as needed;
Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;
Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;
Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;
Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.

WHO YOU ARE

Bayer seeks an incumbent who possesses the following:

REQUIRED QUALIFICATIONS

High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;
OR an Associate's degree in related field with 2 years of applicable experience;
OR a Bachelor's degree in related field with 1 years of applicable experience;
Ability to read and interpret technical manuals and schematics;
Demonstrated ability to work in a face paced self-directed environment;
Strong verbal and written competencies; along with flexibility and good judgment;
Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;
Proficient in Microsoft Office product suite;
Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;
Confidence to provide direction and communicate without direct authority.

PREFERRED QUALIFICATIONS

Demonstrated knowledge of Bayer's Radiology business & product suite;
Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;
Current or prior technical troubleshooting acumen for Bayer suite of products;
Software knowledge and troubleshooting capabilities; including Certegra.

Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.

This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.

This posting will be available for application until at least 9-2-25

YOUR APPLICATION

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.

To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

Bayer is an Equal Opportunity Employer/Disabled/Veterans

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

Bayer is an E-Verify Employer.

Division: Pharmaceuticals

Reference Code: 851858

Email:

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TECHNICAL SUPPORT SPECIALIST - US Residence based position

48036 Clinton Township, Michigan Bayer

Posted 3 days ago

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Job Description

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.
TECHNICAL SUPPORT SPECIALIST - US Residence based position
TECHNICAL SUPPORT SPECIALIST - RESIDENCE
PURPOSE
The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.
The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.
YOUR TASKS AND RESPONSIBILITIES
+ Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;
+ Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;
+ Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;
+ Assists in coaching and mentoring of new members of the team in their technical capacities;
+ Supports software upgrades and other vulnerability mitigation processes as needed;
+ Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;
+ Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;
+ Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;
+ Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.
WHO YOU ARE
Bayer seeks an incumbent who possesses the following:
REQUIRED QUALIFICATIONS
+ High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;
+ OR an Associate's degree in related field with 2 years of applicable experience;
+ OR a Bachelor's degree in related field with 1 years of applicable experience;
+ Ability to read and interpret technical manuals and schematics;
+ Demonstrated ability to work in a face paced self-directed environment;
+ Strong verbal and written competencies; along with flexibility and good judgment;
+ Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;
+ Proficient in Microsoft Office product suite;
+ Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;
+ Confidence to provide direction and communicate without direct authority.
PREFERRED QUALIFICATIONS
+ Demonstrated knowledge of Bayer's Radiology business & product suite;
+ Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;
+ Current or prior technical troubleshooting acumen for Bayer suite of products;
+ Software knowledge and troubleshooting capabilities; including Certegra.
Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.
This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 9-2-25
YOUR APPLICATION
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
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Division: Pharmaceuticals
Reference Code: 851858
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Customer Support Specialist - Lansing

48837 Sterling Heights, Michigan Girl Scouts Heart Of Michigan

Posted 3 days ago

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Job Description

Position Summary

Customer Support Specialist will provide data entry support for all teams as it relates to the department goals, objectives, and budget.

Essential Functions

Member of the Customer Experience Team (Data Entry, Retail, Administrative) responding to email and phone questions and troubleshoot problems for volunteers/staff.
Work closely with the team to answer multi-line phones and serve as the retail point of contact for the Lansing Region.
Provide daily assistance in administrative tasks in support of various departments.
Function as an administrative point of contact for the Lansing Office and handle frontline phone calls, inquiries, and help with administrative tasks.
Strong human relations, problem solving, and conflict management skills required both in person and on the telephone when speaking with volunteers, staff, and organizations throughout the community.
Ability to provide professional customer service, and willing to accept new responsibilities and handle multiple projects.
Ability to anticipate needs based on events/appointments/programs coming up, work independently, multi-task, and work well in a team environment.
Serve as a positive example for girls and adults by modeling reliability, respect for others, inclusiveness, and a positive attitude.
Cultivate a solution-oriented mindset by approaching challenges and opportunities with positivity and a commitment to problem-solving.
Willing to become a member of Girl Scouts of USA.
Must be able to sit and work at a computer for long periods of time.
Able to lift and/or manipulate up to 15 pounds.
Other duties as assigned.

Competencies

Customer Service Focused
Problem Solving
Thoroughness
Time Management
Communication Proficiency

Education and Experience

Associate's degree or equivalent education and experience required.
Proven high level data entry and retrieval skills a must.

Work Schedule

Full-time position and will work up to 40 hour each week.
Position requires flexibility (could include evenings and weekends) with a schedule that could change weekly based on need.
Most work hours will be Monday through Friday between 8 a.m. and 5 p.m. Friday morning hours are required and attending the weekly team call is mandatory.

Travel

Must have own transportation and the ability to travel within the jurisdiction. Frequent travel within the council to various meeting locations with staff and volunteers. Travel is primarily during the business day and evening hours.

Work Environment

Operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and a point of sale system. Will sit for long periods of time in front of a computer.

Supervisory Responsibility

This position has no supervisory responsibility.

Benefits

Medical, Dental, Vision
Employer Paid Life and Disability
Voluntary Life
Flexible Spending Account
403(b)
Employee Assistance Program
Vacation, Sick, Personal and Holiday Pay

Equal Employment Opportunities Statement

Girl Scouts Heart of Michigan provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay Range: $17.12 per hour

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Technical Support Engineer

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TECHNICAL SUPPORT SPECIALIST - US Residence based position

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TECHNICAL SUPPORT SPECIALIST - US Residence based position

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Customer Support Specialist - Lansing

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