98 Technical Support jobs in Brandon
Customer Service & Technical Support Specialist
32202 Riverview, Florida
$20 Hourly
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a dedicated and technically proficient Customer Service & Technical Support Specialist to join their fully remote support team. This role is crucial for ensuring our clients receive exceptional assistance and timely resolution to their technical inquiries and issues. The ideal candidate will possess a strong understanding of software applications, excellent communication skills, and a passion for customer satisfaction. Responsibilities include responding to customer support requests via phone, email, and chat, troubleshooting software-related problems, and providing clear, concise guidance to users. You will also be responsible for documenting support interactions, escalating complex issues to appropriate teams, and contributing to the knowledge base with solutions and FAQs. The ability to patiently explain technical concepts to non-technical users is paramount. This position requires strong analytical and problem-solving abilities, a proactive approach to identifying potential issues, and a commitment to delivering high-quality support. We are looking for an individual who can effectively manage their time, prioritize tasks, and work autonomously in a remote environment. The successful candidate will be a key point of contact for our clients, ensuring their continued success with our products. This is an excellent opportunity to join a growing company and contribute to a positive customer experience.
Responsibilities:
Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat.
- Troubleshoot and resolve software-related issues efficiently and effectively.
- Guide customers through product features and functionalities.
- Document all customer interactions and resolutions in the ticketing system.
- Escalate unresolved issues to senior support staff or development teams.
- Contribute to the creation and maintenance of help desk documentation and knowledge base articles.
- Identify trends in customer issues and provide feedback for product improvement.
- Ensure customer satisfaction by delivering prompt, professional, and friendly service.
- Manage support queue and prioritize tasks effectively.
- Stay up-to-date with product updates and new features.
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field preferred.
- 2+ years of experience in customer service or technical support, preferably with software products.
- Strong understanding of common operating systems (Windows, macOS) and web technologies.
- Excellent verbal and written communication skills.
- Proficiency in using help desk software and ticketing systems.
- Strong problem-solving and troubleshooting abilities.
- Patience and a customer-centric attitude.
- Ability to work independently and manage time effectively in a remote setting.
- Familiarity with CRM software is a plus.
Apply Now
0
Technical Support Lead
33605 Tampa, Florida
$75000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a motivated and experienced Technical Support Lead to manage and enhance their customer support operations in Tampa, Florida, US . This role is critical to ensuring high levels of customer satisfaction by leading a team of support specialists in resolving complex technical issues. The Lead will be responsible for overseeing daily support activities, developing and implementing support strategies, and improving response and resolution times. You will act as a primary escalation point for challenging customer queries, providing expert guidance and solutions. This position involves managing team performance, conducting training sessions, and creating knowledge base articles to empower both the support team and end-users. A deep understanding of IT systems, software troubleshooting, and excellent communication skills are paramount. The ideal candidate will have a proven track record in leading technical support teams, preferably within a fast-paced technology environment. You will also be involved in identifying trends in support requests, providing feedback to product development teams, and contributing to the continuous improvement of support processes and tools. This role requires a proactive approach to problem-solving and a commitment to delivering exceptional service.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead and manage a team of technical support specialists.
- Oversee daily operations of the customer support function.
- Serve as a high-level escalation point for complex technical issues.
- Develop and implement efficient support processes and workflows.
- Conduct training for support staff and create knowledge base content.
- Monitor team performance metrics and provide regular feedback.
- Analyze support ticket trends to identify product or service issues.
- Collaborate with engineering and product teams to resolve bugs and enhance user experience.
- Ensure customer satisfaction and build strong customer relationships.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- At least 5 years of experience in technical support, with 2+ years in a leadership role.
- Proven ability to manage and motivate a support team.
- Strong understanding of troubleshooting methodologies and IT infrastructure.
- Excellent communication, interpersonal, and problem-solving skills.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to prioritize and manage multiple tasks effectively.
Apply Now
1
Senior Technical Support Engineer
33602 Tampa, Florida
$90000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Senior Technical Support Engineer to join their growing customer service team. This hybrid role will involve a combination of remote work and in-office presence at our Tampa, Florida, US location, offering a flexible and collaborative work environment. You will be responsible for providing advanced technical assistance to customers, troubleshooting complex software and hardware issues, and contributing to the development of support resources. The ideal candidate possesses strong analytical skills, excellent problem-solving abilities, and a passion for delivering exceptional customer experiences.
Responsibilities:
Qualifications:
Responsibilities:
- Provide Tier 2 and Tier 3 technical support for enterprise software solutions, addressing complex customer inquiries and issues via phone, email, and chat.
- Diagnose, troubleshoot, and resolve hardware, software, and network-related problems reported by customers.
- Escalate unresolved issues to appropriate development or engineering teams, acting as a liaison to ensure timely resolution.
- Document technical solutions, troubleshooting steps, and product information in a comprehensive knowledge base.
- Develop and deliver training materials and documentation for customers and internal support staff.
- Proactively identify potential issues and recommend improvements to product stability and usability.
- Collaborate with product management and engineering teams to provide feedback on product performance and customer needs.
- Manage and prioritize a queue of incoming support tickets, ensuring all issues are addressed within defined service level agreements (SLAs).
- Contribute to the continuous improvement of support processes and tools.
- Mentor junior support engineers and share technical expertise.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or a similar customer-facing IT role.
- Proven expertise in troubleshooting complex software applications, operating systems (Windows, macOS, Linux), and network protocols (TCP/IP, DNS, DHCP).
- Strong understanding of cloud computing environments (AWS, Azure, GCP) is a plus.
- Excellent diagnostic and problem-solving skills with a methodical approach.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to explain technical concepts clearly to both technical and non-technical audiences.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote access tools.
- Ability to work independently and collaboratively in a hybrid work model.
- Proven ability to manage multiple priorities and work under pressure.
Apply Now
2
Senior Technical Support Specialist
33601 Tampa, Florida
$65000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is a rapidly growing technology firm seeking a dedicated and experienced Senior Technical Support Specialist to join their on-site support team. This role is essential for providing advanced technical assistance and problem resolution to a diverse customer base. You will be responsible for troubleshooting complex hardware and software issues, guiding users through intricate technical procedures, and escalating critical problems to appropriate engineering teams. The ideal candidate possesses exceptional diagnostic skills, a patient demeanor, and a commitment to delivering outstanding customer service.
Responsibilities:
Responsibilities:
- Provide Tier 2 and Tier 3 technical support for a range of software and hardware products.
- Diagnose, troubleshoot, and resolve complex technical issues reported by customers via phone, email, and chat.
- Document all support interactions, solutions, and knowledge base articles accurately and comprehensively.
- Escalate unresolved issues to senior engineers or development teams with detailed problem descriptions.
- Assist in the development and maintenance of support documentation, FAQs, and user guides.
- Train and mentor junior technical support staff.
- Identify recurring technical issues and propose solutions to improve product stability and user experience.
- Collaborate with product management and engineering teams to provide feedback on product performance and user needs.
- Ensure customer satisfaction by providing timely, efficient, and professional support.
- Maintain an in-depth understanding of the company's product suite and relevant technologies.
- Participate in on-call rotation as needed to provide 24/7 support coverage.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 5 years of experience in a technical support or helpdesk role, with a focus on complex issue resolution.
- Proficiency in troubleshooting operating systems (Windows, macOS, Linux) and common applications.
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP) and hardware troubleshooting.
- Experience with CRM software and ticketing systems (e.g., Salesforce Service Cloud, Zendesk).
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Strong analytical and problem-solving abilities.
- Ability to work effectively under pressure and manage multiple priorities.
- Customer-centric mindset with a passion for helping others.
- Demonstrated ability to work collaboratively within a team environment.
Apply Now
3
Senior Technical Support Engineer
33601 Tampa, Florida
$75000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled Senior Technical Support Engineer to provide exceptional assistance to their valued customers in Tampa, Florida, US . This is a critical role focused on resolving complex technical issues, ensuring customer satisfaction, and contributing to the continuous improvement of our products and services. You will be the primary point of contact for advanced technical inquiries, troubleshooting intricate software and hardware problems, and guiding users through effective solutions. Your responsibilities will include diagnosing and analyzing technical issues reported by customers, documenting troubleshooting steps, and escalating unresolved problems to higher-level support or engineering teams when necessary. Developing and maintaining comprehensive technical documentation, knowledge base articles, and user guides will be essential to empower customers and internal teams. You will also play a key role in identifying recurring issues and providing feedback to product development teams to drive product enhancements and prevent future problems. Providing training and mentorship to junior support staff is expected, sharing your expertise and best practices. A strong understanding of our product suite, underlying technologies, and common industry practices is crucial. The ideal candidate will possess outstanding problem-solving abilities, excellent communication skills, and a customer-centric approach. You must be able to work effectively under pressure and manage multiple priorities simultaneously. A Bachelor's degree in Computer Science, Information Technology, or a related field, combined with a minimum of 5 years of experience in technical support, helpdesk operations, or a similar role, is required. Proficiency in troubleshooting operating systems (Windows, macOS, Linux), network protocols, and common software applications is essential. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is also necessary. Responsibilities include:
- Providing advanced technical support to customers via phone, email, and chat.
- Diagnosing and resolving complex hardware and software issues.
- Documenting technical problems and their resolutions.
- Creating and maintaining knowledge base articles and user guides.
- Collaborating with engineering teams to address product bugs and improvements.
- Mentoring and training junior support technicians.
- Ensuring high levels of customer satisfaction.
Apply Now
4
Senior Technical Support Specialist
33601 Tampa, Florida
$75000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a rapidly expanding SaaS company, is seeking a highly skilled and motivated Senior Technical Support Specialist to enhance their customer support capabilities. This position is based in Tampa, Florida, US , and is offered as a fully remote role, enabling you to provide exceptional support from anywhere in the country.
As a Senior Technical Support Specialist, you will be the primary point of contact for customers facing complex technical issues with our software products. Your responsibilities will include diagnosing and resolving advanced software problems, providing detailed technical guidance, and ensuring customer satisfaction. You will escalate unresolved issues to engineering and product teams, collaborating closely to find timely solutions. This role requires a deep understanding of our product suite, excellent troubleshooting skills, and the ability to communicate technical information clearly and concisely to both technical and non-technical users.
The ideal candidate will possess extensive experience in technical support, preferably within the SaaS industry. You should be proficient in troubleshooting software applications, databases, and network connectivity issues. A strong understanding of cloud technologies (AWS, Azure) and operating systems (Windows, macOS, Linux) is essential. Your ability to manage multiple support tickets simultaneously, prioritize effectively, and maintain a high level of professionalism under pressure is crucial. You will also contribute to building and updating our knowledge base, creating documentation, and potentially mentoring junior support staff. Exceptional customer service skills, patience, and a genuine desire to help users succeed are paramount.
Key responsibilities include:
Qualifications:
This is an exciting opportunity to join a growing company and make a significant impact on customer success. If you are a technical problem-solver passionate about customer service, we encourage you to apply.
As a Senior Technical Support Specialist, you will be the primary point of contact for customers facing complex technical issues with our software products. Your responsibilities will include diagnosing and resolving advanced software problems, providing detailed technical guidance, and ensuring customer satisfaction. You will escalate unresolved issues to engineering and product teams, collaborating closely to find timely solutions. This role requires a deep understanding of our product suite, excellent troubleshooting skills, and the ability to communicate technical information clearly and concisely to both technical and non-technical users.
The ideal candidate will possess extensive experience in technical support, preferably within the SaaS industry. You should be proficient in troubleshooting software applications, databases, and network connectivity issues. A strong understanding of cloud technologies (AWS, Azure) and operating systems (Windows, macOS, Linux) is essential. Your ability to manage multiple support tickets simultaneously, prioritize effectively, and maintain a high level of professionalism under pressure is crucial. You will also contribute to building and updating our knowledge base, creating documentation, and potentially mentoring junior support staff. Exceptional customer service skills, patience, and a genuine desire to help users succeed are paramount.
Key responsibilities include:
- Providing advanced technical support to customers via phone, email, and chat.
- Diagnosing and resolving complex software, hardware, and network issues.
- Troubleshooting application performance and connectivity problems.
- Escalating critical issues to appropriate internal teams (e.g., Engineering, Product Management).
- Documenting solutions and creating knowledge base articles.
- Assisting customers with product configurations and best practices.
- Identifying trends in support issues and providing feedback to product development.
- Maintaining detailed records of customer interactions and resolutions in the CRM system.
- Potentially contributing to training materials and onboarding for new support team members.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or a similar customer-facing technical role.
- Proven experience troubleshooting complex software applications and SaaS products.
- Strong knowledge of operating systems (Windows, macOS), networking protocols (TCP/IP, DNS, DHCP), and cloud platforms (AWS, Azure).
- Excellent analytical, problem-solving, and diagnostic skills.
- Outstanding communication (written and verbal) and interpersonal skills.
- Ability to work independently and manage time effectively in a remote environment.
- Customer-centric approach with a commitment to delivering high-quality support.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is required.
This is an exciting opportunity to join a growing company and make a significant impact on customer success. If you are a technical problem-solver passionate about customer service, we encourage you to apply.
Apply Now
5
Remote Technical Support Specialist
33601 Tampa, Florida
$55000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Remote Technical Support Specialist to join their fully remote team, supporting users nationwide from **Tampa, Florida, US** (though the role is entirely remote). This position is critical in providing exceptional technical assistance to clients, troubleshooting hardware and software issues, and ensuring a seamless user experience. The ideal candidate will possess strong diagnostic skills, excellent communication abilities, and a passion for technology and problem-solving.
Key responsibilities include:
Required qualifications include a High School Diploma or GED; an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is a plus. Proven experience (2+ years) in a technical support or helpdesk role is essential. Strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts is required. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Proficiency with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow) is necessary. Ability to work independently, manage time effectively, and prioritize tasks in a remote environment. A strong commitment to customer service excellence is paramount. This is a fantastic opportunity for a self-motivated individual to thrive in a remote-first work culture.
Key responsibilities include:
- Providing first-level technical support to customers via phone, email, and chat.
- Troubleshooting and resolving a wide range of hardware, software, and network issues.
- Guiding users through step-by-step solutions for technical problems.
- Escalating complex issues to appropriate support tiers when necessary.
- Documenting all support interactions, issues, and resolutions in a ticketing system.
- Contributing to the knowledge base by creating and updating support articles and FAQs.
- Identifying recurring technical issues and providing feedback to product development teams.
- Maintaining a high level of customer satisfaction through effective and empathetic communication.
- Staying up-to-date with product updates and technical advancements.
- Proactively identifying opportunities to improve customer support processes and tools.
Required qualifications include a High School Diploma or GED; an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is a plus. Proven experience (2+ years) in a technical support or helpdesk role is essential. Strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts is required. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Proficiency with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow) is necessary. Ability to work independently, manage time effectively, and prioritize tasks in a remote environment. A strong commitment to customer service excellence is paramount. This is a fantastic opportunity for a self-motivated individual to thrive in a remote-first work culture.
Apply Now
Be The First To Know
About the latest Technical support Jobs in Brandon !
6
Senior Technical Support Engineer
33601 Tampa, Florida
$75000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Senior Technical Support Engineer to join their growing team in Tampa, Florida, US . This hybrid role combines the collaborative energy of our office with the flexibility of remote work, offering a balanced approach to customer support excellence. You will be responsible for providing advanced technical assistance to customers, troubleshooting complex hardware and software issues, and resolving critical incidents. This includes diagnosing problems, developing effective solutions, and communicating technical information clearly to both technical and non-technical users. The ideal candidate will possess a deep understanding of various operating systems, network configurations, and software applications relevant to our client's products. Strong analytical and problem-solving skills are paramount, as is the ability to work under pressure and manage multiple support requests simultaneously. You will also contribute to the development of knowledge base articles, training materials, and best practices for the support team. This role requires excellent customer service and communication skills, with a focus on building strong relationships and ensuring customer satisfaction. You will collaborate closely with engineering and product development teams to identify root causes of issues and provide feedback for product improvement. The ability to mentor junior support staff and lead by example is also a key component of this senior position. A Bachelor's degree in Computer Science, Information Technology, or a related field, along with significant professional experience, is required. Industry certifications are a plus. This hybrid position requires a commitment to working a certain number of days per week at our Tampa office, with the remaining days offering remote flexibility. Join us in delivering exceptional technical support and contributing to our client's success.
Apply Now
7
Senior Technical Support Engineer
33601 Tampa, Florida
$90000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
A fast-growing SaaS company is seeking a highly skilled Senior Technical Support Engineer to join their esteemed customer service team. This role, based in Tampa, Florida, US , requires a deep understanding of complex software systems and a passion for delivering exceptional customer experiences. You will be responsible for troubleshooting advanced technical issues, providing timely resolutions, and acting as a point of escalation for challenging client problems. The ideal candidate will possess strong analytical and problem-solving skills, excellent communication abilities, and a proven track record of exceeding customer expectations. You will work closely with engineering, product, and sales teams to advocate for customer needs and drive product improvements. Key responsibilities include diagnosing software bugs, guiding users through complex configurations, and developing technical documentation and knowledge base articles. This is an excellent opportunity to work with cutting-edge technology and contribute to the success of a dynamic organization. You will play a pivotal role in ensuring customer satisfaction and retention by providing expert-level support. The ability to manage multiple priorities, work effectively under pressure, and maintain a calm, professional demeanor is essential. This position requires a proactive approach to identifying potential issues and developing preventative solutions.Responsibilities:
- Provide advanced technical support and troubleshooting for software products.
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve complex technical issues, bugs, and system errors.
- Escalate critical issues to engineering and product development teams with detailed analysis.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Train and mentor junior support engineers.
- Collaborate with cross-functional teams to ensure customer satisfaction.
- Identify trends in customer issues and provide feedback for product improvement.
- Manage customer relationships and ensure high levels of satisfaction.
- Contribute to the continuous improvement of support processes and tools.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or a related customer-facing technical role.
- Proven expertise in troubleshooting complex software applications and systems.
- Strong understanding of operating systems, networking concepts, and databases.
- Excellent problem-solving, analytical, and critical thinking skills.
- Outstanding written and verbal communication skills.
- Ability to work independently and as part of a team.
- Experience with CRM and ticketing systems (e.g., Salesforce, Zendesk).
- Knowledge of SaaS products and environments is a plus.
Apply Now
8
Senior Technical Support Specialist
32201 Riverview, Florida
$65000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client is looking for a highly experienced Senior Technical Support Specialist to join their customer service and helpdesk team in Jacksonville, Florida, US . This role requires a deep understanding of IT systems, exceptional problem-solving skills, and a dedication to providing outstanding support to our user base. You will be responsible for resolving complex technical issues, troubleshooting hardware and software problems, and escalating critical issues to appropriate departments. The Senior Specialist will also mentor junior support staff, contribute to knowledge base development, and help improve support processes and documentation. Key responsibilities include diagnosing and resolving user-reported issues via phone, email, and ticketing systems; performing system administration tasks; and assisting with IT infrastructure maintenance. We are looking for an individual with a strong technical aptitude, a patient and empathetic approach to customer service, and the ability to explain technical concepts clearly to non-technical users. Proficiency in operating systems (Windows, macOS), network troubleshooting, and common business applications is essential. Experience with CRM systems and remote support tools is highly desirable. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required. A minimum of 5 years of experience in technical support or a related IT role is necessary. Certifications such as CompTIA A+, Network+, or ITIL are a plus. The ideal candidate is a proactive problem-solver who thrives in a challenging, fast-paced environment and is committed to ensuring customer satisfaction. This is an excellent opportunity to advance your career in technical support within a growing organization that values expertise and dedication. If you have a passion for technology and a knack for helping others, we encourage you to apply.
Apply Now
9