What Jobs are available for Technical Support in Chicago?

Job Description
The Technical Support Specialist is responsible for onsite and remote technical support to end-users, troubleshoot hardware and software issues, and ensure smooth IT operations within the organization.
Job Responsibilities:
Provide technical support to end-users via phone, email, and in-person.
Diagnose and resolve hardware, software, and network issues.
Install, configure, and maintain computer systems, printers, and other peripherals.
Assist with the setup and deployment of new starters and equipment.
Maintain accurate records of issues and resolutions in the help desk ticketing system.
Collaborate with other IT team members to resolve complex issues.
Educate users on basic IT practices and troubleshooting techniques.
Ensure compliance with company IT policies and procedures.
Travel to other offices within the organization to provide onsite support as needed.
Coordinate with local IT teams to ensure consistent support across all locations.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
Bachelor's degree in computer science or a related field with 5 years of related experience.
Licenses & Certifications: CompTIA A+ Certification is preferred.
Strong knowledge of Windows and Microsoft Suite.
Familiarity with remote desktop applications and support desk software.
Excellent problem-solving and communication skills.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail. Insurance Industry Experience

**Job Description Summary**
The Philips MR Technical Support Engineer (TSE) drives customer satisfaction through Service Excellence by providing technical support and counsel both remote and onsite to Field Engineers (FE's), Client Service Technicians (CST's), and Customers experiencing system performance issues.
This position is the technical resource for all service-related escalations regarding the Philips MR product family and should include but is not limited to: Intera, Achieva, Panorama, Ingenia as well as associated Workstations. Philips CT knowledge and expertise is not required, but is a plus: Brilliance, Ingenuity, Big Bore, Spectral product families.
This is a remote role where you will work out of your home office. The successful candidate will need to reside in the United States with the ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
**Job Description**
**Responsibilities**
+ Provide remote and on-site technical support for **Philips MR** products **Intera, Achieva, Panorama, Ingenia** product families plus **Workstations.**
+ Use successful, effective field experience and knowledge to provide technical support to FE's, CST's, and customers that may include both remote and onsite support.
+ Maintain up-to-date knowledge of modality products, service expertise, and tools to maintain "field advisor" status.
+ Utilize the GEHC escalation process as needed, working closely with local customer and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner.
+ Utilize "Gameplan" tool to drive Service effectiveness. Contribute knowledge to the Problem Solution Database (PSDB).
+ Contribute to the improvement of productivity tools through idea generation, workout attendance, and small projects as required.
+ Support Material and Purchased Service cost improvement initiatives for the modality.
+ Within project engagement, act as a change agent/ field "advisor" in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution and new product introduction support.
+ Manage and support improvements in business processes that maximize competitiveness, enabling continued business growth. This may include leveraging remote service capabilities to improve remote troubleshooting and remote fix rates.
+ Work with Modality / Service Engineering, Product Engineering, and field support specialists to drive product quality, serviceability, and resolve formal customer escalations.
+ Coach and train FE's to ensure that technical and customer skills are up to date and meet the needs of the business. Serves as subject matter expert (SME) for FE modality training through the Service Quality Standard (SQS) training curriculum.
+ Identify field process improvements such as pre-PM work, PM cycle time, remote TTR work, field-based technical training to support use of remote diagnostic troubleshooting tools and processes in the field.
+ Identify field quality improvements to include hazardous/ non-hazardous complaints via Trackwise.
+ Travel to customer sites and support field coaching and mentoring, Field Based Training (FBT), and customer escalations (CSOs).
+ Maintain and enhance modality knowledge, such as: Networking / Dicom / Insite / PACS / OS field service experience. Knowledge and experience using Siebel Customer Relationship Management (CRM) software and other remote tools as required.
**Required Qualifications**
+ High School Diploma/GED AND 8+ years of experience servicing mechanical and/or electrical equipment, OR Associate's or Bachelor's degree in Electrical, Mechanical, or Biomedical Engineering, or related field AND 5 years of experience servicing mechanical and/or electrical equipment OR Equivalent military education to Associates or Bachelor's degrees AND 5 years of experience servicing mechanical and/or electrical equipment.
+ Must have consistently performed as an FE II and/or an FE III, or the equivalent external to GEHC with a minimum of 5 years of diagnostic imaging experience with regards to the repair and maintenance of **Philips** **MR** systems.
+ Ability to handle/resolve difficult technical issues with advanced knowledge in applicable systems.
+ Must have and maintain a valid Driver's License.
+ Ability to travel to customer sites and support field coaching and mentoring, Field Based Training (FBT), and customer escalations (CSOs).
+ Willingness to work rotating late shift coverage, scheduled On-Call, including weekends, for critical issues and coverage, as necessary.
+ Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
+ The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
**Desired Qualifications:**
+ 2 or 4 year degree in an Engineering discipline.
+ Experience interfacing with both internal team members and external customers as part of a solution-based service process.
+ Ability to stay calm in pressurized situations and coach people through solving problems.
+ Exceptional teamwork, verbal, and written communication skills.
+ Ability to extract applicable information during a troubleshooting process and use that information to help resolve issues remotely.
+ Demonstrated successful history of technical problem solving and resolution supporting **Philips** **MR** equipment, including proven experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
+ Healthcare Imaging understanding to include: image quality/ HHS standards, post processing for DICOM, PACS and/or advanced computer networking.
+ Experience with **Philips** applications, Web applications, and the Microsoft suite of products.
+ Strong customer service skills.
+ Highly motivated team player.
+ Prior project or technical leadership experience.
+ Training skills.
+ Networking certification, or related networking experience.
+ Basic financial analysis abilities.
+ Lean / Six Sigma Certified.
+ Ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.
#LI-BI1
#LI-Remote
For U.S. based positions only, the pay range for this position is $92,000.00-$138,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
**Additional Information**
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
**Relocation Assistance Provided:** No
Application Deadline: December 29, 2025

**Job Description Summary**
The Technical Support Engineer I (TSE I) drives customer satisfaction through Service Excellence by providing technical support and counsel both remote and onsite to Field Engineers (FEs), Client Service Technicians (CSTs), and Customers experiencing system performance issues. This position is the technical resource for service-related escalations regarding Patient Care Solutions (PCS) products.
This is a remote role where you will work out of your home office. The successful candidate will need the ability to support customers in the Eastern Time Zone, M-Fri 8am - 6pm with on call rotation.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
**Job Description**
**Responsibilities**
+ Provide remote and on-site technical support for Patient Care Solutions products such as Monitoring Platforms and Patient Care Infrastructure.
+ Use successful, effective field experience and knowledge to provide technical support to FE's, CST's, and customers that may include both remote and onsite support.
+ Utilize the GEHC escalation process as needed, working closely with local customer and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner.
+ Utilize "Gameplan" tool to drive Service effectiveness.
+ Contribute to the improvement of productivity tools through idea generation, workout attendance, and small projects as required.
+ Within project engagement, act as a change agent/ field ""advisor"" in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution and new product introduction support.
+ Work with Modality / Service Engineering, Product Engineering and field support specialists to drive product quality, serviceability, and resolve formal customer escalations.
+ Coach and train FE's to ensure that technical and customer skills are up to date and meet the needs of the business. On occasion may serve as subject matter expert (SME) for FE modality training through the Service Quality Standard (SQS) training curriculum.
+ PM work, PM cycle time, remote TTR work, field based technical training to support use of remote diagnostic troubleshooting tools and processes in the field.
+ Travel to customer sites and support installations, FMIs and customer escalations (CSOs).
+ Maintain and enhance modality knowledge, such as: Networking / Dicom / Insite / PACS / OS field service experience, knowledge of legacy PCS products. Knowledge and experience using Common Service Desktop, CRM and other remote tools as required.
+ **Ability to work M-F 8am-6pm EST with on call rotation**
**Required Qualifications**
+ Minimum 5 years of engineering experience as an FE II and/or FE III, or the equivalent internally or external to GE with regards to the repair and maintenance of patient monitoring systems; demonstrated ability to handle/resolve difficult technical issues with advanced knowledge in applicable systems; OR
+ High School Diploma/GED AND 8+ years of experience servicing mechanical and/or electrical equipment; OR Associate's or Bachelor's degree in Electrical, Mechanical, or Biomedical Engineering, or related field AND 5 years of experience servicing mechanical and/or electrical equipment; OR equivalent military education to Associates or Bachelor's degrees AND 5 years of experience servicing mechanical and/or electrical equipment.
+ Must have consistently performed as a Field Engineer II, Field Engineer III or Biomedical Technician II or III or the equivalent external to GEHC for a period of 5 years before consideration.
+ Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
**Desired Qualifications:**
+ Networking/Routing knowledge preferred.
+ Demonstrated ability to handle/resolve difficult technical issues with advanced knowledge in applicable systems.
+ Knowledge and experience using Common Service Desktop, troubleshooting, CRM and other remote tools.
+ Ability to stay calm in various customer support situations.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.
#LI-BI1
#LI-Remote
We will not sponsor individuals for employment visas, now or in the future, for this job opening.
For U.S. based positions only, the pay range for this position is $92,000.00-$138,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
**Additional Information**
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
**Relocation Assistance Provided:** No
Application Deadline: December 29, 2025

Our client is looking for a dedicated and empathetic Senior Customer Support Specialist to join their dynamic team in Chicago, Illinois, US . This role is pivotal in ensuring our customers receive exceptional support and have a positive experience with our products and services. As a Senior Specialist, you will handle complex customer inquiries, provide in-depth troubleshooting, and contribute to improving support processes. You will act as a point of escalation for junior team members, offering guidance and support. The ideal candidate possesses excellent communication skills, a patient demeanor, and a deep understanding of customer service best practices. This hybrid role allows for a blend of in-office collaboration and remote flexibility, fostering a productive work environment. You will be expected to manage multiple communication channels, including phone, email, and live chat, resolving issues efficiently and effectively.

Key Responsibilities:

• Handle high-volume inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
• Provide detailed product information, technical assistance, and troubleshooting guidance to resolve customer issues.
• Escalate complex issues to appropriate departments while maintaining ownership until resolution.
• Document all customer interactions accurately and thoroughly in the CRM system.
• Identify trends in customer inquiries and provide feedback to product and development teams for continuous improvement.
• Train and mentor new customer support representatives, sharing best practices and product knowledge.
• Contribute to the development and maintenance of knowledge base articles and support documentation.
• Analyze customer feedback and proactively suggest improvements to service offerings and processes.
• Meet and exceed key performance indicators (KPIs) for customer satisfaction, response time, and resolution rates.
• Act as a brand ambassador, ensuring a positive and supportive customer experience at all times.

Qualifications:

• Minimum of 3 years of experience in a customer support or helpdesk role.
• Proven ability to handle complex customer issues and de-escalate challenging situations.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to work effectively in a hybrid work environment, demonstrating self-discipline and time management.
• A compassionate and customer-centric attitude.
• Experience in a relevant industry (e.g., tech, software, retail) is a plus.
• High school diploma or GED required; Associate's or Bachelor's degree preferred.
• Demonstrated ability to work collaboratively with a team while also functioning independently.

This is an excellent opportunity for a seasoned support professional looking to advance their career in a reputable organization. Join us in delivering outstanding service from our Chicago, Illinois, US office.

Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team. This role is crucial in ensuring our customers receive exceptional service and timely assistance. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and providing detailed product information. This is a Chicago, Illinois, US based position with a hybrid work model, offering a blend of in-office collaboration and remote flexibility.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
• Provide comprehensive product support and guidance to customers.
• Maintain accurate records of customer interactions and transactions.
• Develop and update customer support documentation, FAQs, and knowledge base articles.
• Identify trends in customer issues and provide feedback to product development and quality assurance teams.
• Train and mentor junior support staff.
• Proactively identify opportunities to improve the customer experience.
• Collaborate with sales and technical teams to ensure a seamless customer journey.
• Achieve and exceed key performance indicators (KPIs) for customer satisfaction and resolution times.

Qualifications:

• Bachelor's degree in a related field or equivalent work experience.
• Proven experience (3+ years) in a customer service or helpdesk role, preferably in a senior capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong technical aptitude and ability to quickly learn new software and systems.
• Proficiency in customer relationship management (CRM) software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A proactive and positive attitude with a passion for customer advocacy.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
• Ability to work effectively both independently and as part of a team.

This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth. If you are passionate about delivering outstanding customer service and thrive in a collaborative environment, we encourage you to apply.

**About the Role**
This Customer Support Team Lead role sits within Uber's Center of Excellence (COE) in Chicago, IL. COEs are contact management centers dedicated to providing world-class customer support to Uber customers (riders, drivers, couriers, eaters, restaurants, etc.). Uber relies on the COEs to provide support for our community's toughest issue types, as well as to incubate support modalities and processes for new products and services. COEs pioneer how Uber manages support for customers around the globe.
**What the Candidate Will Need / Bonus Points**
**--- What the Candidate Will Do ---**
+ Directly lead, motivate, and develop CSRs to deliver on operational KPIs within a time-sensitive and demanding environment
+ Offer guidance and support to your team by being present and approachable on the floor, answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback
+ Audit your team's performance through ongoing analysis and use insights to highlight opportunities for improvement, additional training, or further review
+ Ensure team compliance with company policies, including but not limited to attendance, dress, and behavior; document and escalate issues as required
+ Create and distribute performance reports to management, senior leadership, and other stakeholders
+ Act as a Subject Matter Expert (SME)-identify trending issues and guide CSRs do the same in their daily work
**--- Basic Qualifications ---**
+ Some experience in retail, hospitality, or customer service in-person or contact center environment (with focus on modalities associated with specific LOB)
+ FOR INTERNALS: At least 1 year of informal leadership or SME experience
+ FOR EXTERNALS: At least 1 year of people management experience
+ Basic project management skills
+ Proficiency in Google Suite
+ Schedule flexibility for a 24/7 environment
+ Basic English language proficiency
**--- Preferred Qualifications ---**
+ Supervisory or leadership experience-You have a demonstrated ability to set team goals, drive accountability, develop talent, and stay calm through challenging situations
+ Maintain a positive, can-do demeanor and encourage others to do the same
+ Excellent written and verbal communication skills
+ Excellent interpersonal skills - You establish trust and effective working relationships with internal and external partners
+ Strong time-management and organizational habits-You prioritize work effectively and drive multiple projects to completion at once
+ Willingness to work weekends, occasional holidays, and outside a standard 8 to 5 shift schedule
+ Experience managing people in customer support or service industry, or other high-volume production environments
+ Bachelor's in Business, Communications, English, or Journalism
For Chicago, IL-based roles: The base hourly rate amount for this role is USD$29.50 per hour. You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form-

Our client, a rapidly growing technology company, is seeking a highly skilled Senior Customer Support Engineer to join their dedicated team in Chicago, Illinois, US . This role is critical for ensuring our customers receive exceptional technical assistance and achieve maximum value from our cutting-edge SaaS platforms. You will be responsible for diagnosing and resolving complex technical issues, providing in-depth product support, and acting as a technical point of escalation for the customer support team. The ideal candidate will possess a deep understanding of software applications, cloud infrastructure, and customer service best practices. Your duties will include analyzing customer problems, reproducing issues, collaborating with engineering teams to find solutions, and communicating technical information clearly and effectively to both technical and non-technical audiences. You will also contribute to the creation of knowledge base articles, troubleshooting guides, and best practice documentation to empower our customers and internal teams. This position requires strong analytical and problem-solving skills, a customer-centric mindset, and the ability to manage multiple priorities in a fast-paced environment. You will play a key role in gathering customer feedback to inform product improvements and ensure customer satisfaction. Experience with CRM systems and ticketing platforms is essential. The successful candidate will be proactive in identifying recurring issues and proposing solutions to prevent future occurrences, thereby enhancing the overall customer experience.

Responsibilities:

• Provide advanced technical support to customers for our SaaS products.
• Diagnose, troubleshoot, and resolve complex software and system issues.
• Act as a technical escalation point for the customer support team.
• Collaborate with engineering and product teams to identify, track, and resolve bugs.
• Develop and maintain comprehensive technical documentation, including knowledge base articles and FAQs.
• Reproduce customer issues in test environments for effective analysis.
• Educate customers on product features, best practices, and effective utilization.
• Monitor support queues and ensure timely resolution of customer inquiries.
• Gather and analyze customer feedback to identify product improvement opportunities.
• Contribute to the continuous improvement of support processes and tools.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, customer engineering, or a similar role, preferably with SaaS products.
• Strong understanding of software troubleshooting methodologies and techniques.
• Proficiency in diagnosing issues related to web applications, databases, and cloud infrastructure (e.g., AWS, Azure).
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
• Experience with CRM systems (e.g., Salesforce, Zendesk) and ticketing tools.
• Ability to manage multiple support cases and prioritize effectively.
• Customer-focused attitude with a passion for helping users succeed.
• Experience in scripting or basic coding (e.g., SQL, Python) is a plus.

**Job Title:**
Customer Experience Support - ICS
**Department:**
Administration, Facilities & Secretarial
**Country:**
United States of America
**State/Province:**
Illinois
**City:**
Chicago
**Full/Part Time:**
Full time
**Job Summary:**
Under direct supervision, this position is responsible for performing highly detailed clerical tasks and general clerical support to various teams
**Job Description:**
**Key Responsibilities:**
+ Book loads and enter orders tendered from customers. Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads. Monitor freight in transit and customer location requests for appointments
+ Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data
**Qualifications:**
**Minimum Qualification:**
+ High School Diploma/GED with less than 1 year of working experience
+ Preferred Qualification:
+ Ability to communicate effectively
+ Ability to multitask
+ Ability to prioritize
+ Ability to quickly learn new systems
+ Keyboarding and typing
+ Ability to meet or exceed customer needs and expectations and provide excellent service
+ Ability to process information with high levels of accuracy
This position is not eligible for employment-based sponsorship.
**The starting pay range for this position is between $ per hour.**
**Compensation:**
Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company's bonus and incentive plans, as applicable and in effect from time to time.
**Benefits:**
The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.
**Education:**
GED (Required), High School (Required)
**Work Experience:**
Clerical/Administrative, Customer Service/Account Manager, Transportation/Logistics
**Job Opening ID:**
Customer Experience Support - ICS (Open)
**_"This job description has been designed to indicate the general nature and level of work performed by employees within this_** **_classification._** **_It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job._**
**_To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions."_**
**_J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law._**
**Fortune 500 experience. Career advancement. Nationwide relocation possibilities.**
Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.
**Why J.B. Hunt?**
J.B. Hunt is a leading transportation and logistics company for one simple reason - our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.
**What are we looking for?**
J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.
J.B. Hunt is proud to serve individuals of all abilities. If you need assistance completing your application, please contact us at .
J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and/or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.
J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling .

Description
Sargent & Lundy is a leading consulting engineering firm specializing in the power and energy sectors. Since 1891, we have provided comprehensive engineering, design, and consulting services for both traditional and renewable power generation, grid modernization, nuclear power, and more. Our mission is to help clients achieve their energy goals effectively by adopting advanced technologies and sustainable practices. We are looking for a motivated Data Engineer to join our growing data-driven team to enhance our data infrastructure and support analytics initiatives.
Role Overview
The IT Help Desk Lead is responsible for overseeing daily operations of the IT Help Desk team to ensure timely and effective resolution of technical issues and service requests. This role combines hands-on technical support with leadership responsibilities, including team management, process improvement, and coordination with other IT functions to deliver high-quality end-user support.
Key Responsibilities
Team Leadership & Operations
+ Supervise a team of Help Desk Technicians, providing guidance, mentoring, and performance feedback.
+ Schedule and manage help desk coverage to ensure adequate support during business hours and on-call rotations.
+ Monitor ticket queues, assign priorities, and ensure timely resolution according to SLA targets.
+ Conduct regular team meetings to review performance metrics, open issues, and improvement areas.
+ Perform quarterly performance check-ins and end of year evaluations for agents
Technical Support
+ Provide advanced troubleshooting and escalation support for complex incidents or requests.
+ Ensure accurate documentation of issues, resolutions, and knowledge base updates.
+ Collaborate with infrastructure, applications, and security teams for escalations and cross-functional issue resolution.
+ Maintain asset and user account management standards in alignment with IT policies.
+ Manage Help Desk phone system, track agent performance, join/shadows calls for advanced support.
Process & Continuous Improvement
+ Identify recurring issues and propose solutions or process improvements.
+ Develop and maintain help desk procedures, documentation, and standard operating processes (SOPs).
+ Assist in developing and implementing IT service management (ITSM) best practices.
+ Analyze metrics (ticket volume, response times, customer satisfaction) to report performance and trends.
Customer Service & Communication
+ Ensure a high level of customer satisfaction by fostering a customer-first culture.
+ Communicate effectively with users at all levels to provide updates and manage expectations.
+ Develop internal communications and training materials to improve user self-service.
This position offers the flexibility of a hybrid schedule with the expectation of 3 days per week in our downtown Chicago office, and 2 days remote from home .
Qualifications
Qualifications & Experience
+ Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
+ 5+ years of experience in IT support, with 2 years in a team lead or supervisory role (preferred).
+ Experience in supporting Windows, macOS, Office 365, Active Directory, and enterprise ticketing systems (e.g., ServiceNow, Ivanti Cherwell, Freshworks etc.).
Key Competencies
+ Strong leadership and people management skills.
+ Excellent problem-solving, communication, and interpersonal skills.
+ Strong understanding of ITIL principles and ITSM processes.
+ Ability to prioritize and manage multiple tasks in a fast-paced environment.
+ Customer-focused mindset with a commitment to service excellence.
Preferred Certifications
+ ITIL v4 Foundation Certification.
+ CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate.
We do not sponsor employees for work authorization in the U.S. for this position.
Award-Winning Benefits
At Sargent & Lundy, we care about the health and well-being of our employees. Our commitment extends beyond the workplace, offering comprehensive healthcare plans and generous paid time off to support our team members in every aspect of their lives. We understand the importance of work-life balance, which is why we are proud to provide competitive, award-winning benefits. Our dedication to employee satisfaction has earned us the prestigious Top Workplaces Culture Excellence Award for compensation and benefits in 2022, 2023, and 2024.
Health & Wellness Financial Benefits Work-Life Balance
+ Health Plans: Medical, Dental, Vision
+ Life & Accident Insurance
+ Disability Coverage
+ Employee Assistance Program (EAP)
+ Back-Up Daycare
+ FSA & HSA
+ 401(k)
+ Pre-Tax Commuter Account
+ Merit Scholarship Program
+ Employee Discount Program
+ Corporate Charitable Giving Program
+ Tuition Assistance
+ First Professional Licensure Bonus
+ Employee Referral Bonus
+ Paid Annual Personal/Sick Time (PST)
+ Paid Vacation
+ Paid Holidays
+ Paid Parental Leave
+ Paid Bereavement Leave
+ Flexible Work Arrangements
Compensation Range
$70,510.00 - $103,820.00
Transparency Statement
Sargent & Lundy discloses compensation ranges that comply with all local and state regulations. The total compensation package for eligible positions will include a base salary or an hourly rate and a comprehensive benefits package, reflecting our commitment to rewarding performance and supporting the overall well-being of our employees. Individuals may also be eligible to participate in our yearly discretionary bonus.
Awards & Recognition
Equal Opportunity
Sargent & Lundy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any protected status as defined by applicable law.
CityChicago
StateIL
CountryUnited States
Area of InterestInformation Technology
TypeFull Time - Regular
Job ID
Business GroupCEO Group
DepartmentComputer Technology