11 Technical Support jobs in Dahlgren

**Description**
**Introduction**
Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force and Combatant Commands Business Group of SAIC is seeking a **Customer Support Analyst (Quantico, VA)** to support a transformational infrastructure program for DCSA.
SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.
Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).
**Job Description**
+ Supports customer service requests and IT service delivery within the IT environment and for mission applications, as part of the overall strategic objective of the DCSA IT modernization and One IT initiatives to provide an improved flexible and evolving enterprise IT environment to support the DCSA mission IAW with DCSA and DoD policies and procedures and commonly utilized industry best practices.
+ Researches, maintains, and applies expertise in emerging technologies, and industry developments, trends, best practices, and principles of IT customer support.
+ Provides on-site and remote technical support to approved seat service DCSA end users.
+ Part of a call center of mission-ready technicians to assist staff with data input/output devices issues with laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. In coordination with desk side support and service desk resource teams, provides IT technical support by assigning or dispatching the appropriate resource to troubleshoot and isolate IT technical issues and outages ensuring minimal impact to users.
+ Coordinates, resolves, and closes service requests beyond first call resolution.
+ Handles customer interactions across multiple communication channels and business lines, with customized interfaces and information delivery mechanisms.
+ Supports currency and accuracy of IT Service Catalog, adding missing services and/or making recommendations for services not offered.
+ Executes plans for practices, technologies, automation and solutions to achieve operational efficiencies, improve self-service options, modernize service management, and improve the customer experience.
+ Tracks customer satisfaction benchmarks and metrics.
+ Provides weekly, monthly, and customer service ad-hoc reports.
+ Executes change management to perform smoother transition migrations.
+ Supports information sharing and knowledge management capabilities, continuous process improvement, and performance tracking and monitoring capabilities.
+ Updates and maintains a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
+ Ensures laptops, PCs, and other access devices are built and maintained to expected standards of performance and security, ensuring patching and updates are carried out promptly and effectively.
**Qualifications**
**Required Qualifications**
It is required that the Customer Support Analyst have the following qualifications:
+ 6 years and Associates, 9 years and HS Diploma or relevant years of experience in lieu of degree
+ US Citizen and Active Top Secret clearance with SCI eligibility.
+ IAT-II Certification in on of the following areas: CCNA-Security, CySA+, Security+ CE and/or CND.
REQNUMBER:
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

**Description**
**Introduction**
Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force and Combatant Commands Business Group of SAIC is seeking a **Customer Support Analyst (Quantico, VA)** to support a transformational infrastructure program for DCSA.
SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.
Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).
**Job Description**
+ Supports customer service requests and IT service delivery within the IT environment and for mission applications, as part of the overall strategic objective of the DCSA IT modernization and One IT initiatives to provide an improved flexible and evolving enterprise IT environment to support the DCSA mission IAW with DCSA and DoD policies and procedures and commonly utilized industry best practices.
+ Researches, maintains, and applies expertise in emerging technologies, and industry developments, trends, best practices, and principles of IT customer support.
+ Provides on-site and remote technical support to approved seat service DCSA end users.
+ Part of a call center of mission-ready technicians to assist staff with data input/output devices issues with laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. In coordination with desk side support and service desk resource teams, provides IT technical support by assigning or dispatching the appropriate resource to troubleshoot and isolate IT technical issues and outages ensuring minimal impact to users.
+ Coordinates, resolves, and closes service requests beyond first call resolution.
+ Handles customer interactions across multiple communication channels and business lines, with customized interfaces and information delivery mechanisms.
+ Supports currency and accuracy of IT Service Catalog, adding missing services and/or making recommendations for services not offered.
+ Executes plans for practices, technologies, automation and solutions to achieve operational efficiencies, improve self-service options, modernize service management, and improve the customer experience.
+ Tracks customer satisfaction benchmarks and metrics.
+ Provides weekly, monthly, and customer service ad-hoc reports.
+ Executes change management to perform smoother transition migrations.
+ Supports information sharing and knowledge management capabilities, continuous process improvement, and performance tracking and monitoring capabilities.
+ Updates and maintains a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
+ Ensures laptops, PCs, and other access devices are built and maintained to expected standards of performance and security, ensuring patching and updates are carried out promptly and effectively.
**Qualifications**
**Required Qualifications**
It is required that the Customer Support Analyst have the following qualifications:
+ Associate's Degree in a related discipline.
+ Three (3) or more years of related experience. An additional two (2) years of relevant experience may be considered in lieu of a degree.
+ US Citizen and Active Top Secret clearance with SCI eligibility.
+ IAT-II Certification in one of the following areas: CCNA-Security, CySA+, Security+ CE and/or CND.
REQNUMBER:
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

Description:

The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store-level tasks and performs a variety of tasks related to different areas of the store including food service, point of sale duties, customer service, general housekeeping, and other related functions. The CSA ensures an exceptional customer experience for all Royal Farms customers by delighting them in a way that creates loyalty.





Duties and Responsibilities

• Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers), maintaining outstanding standards, demonstrating product knowledge, and performing all other components of customer service

• Respond to customer requests in a timely manner, including answering customers' questions about merchandise and advising customers on merchandise selection

• Communicate with the leadership team regarding customer requests, vendor-related concerns, and damages in products

• Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer. Activate fuel and gift cards and ensure cash drawers balance at the end of shift

• Perform the following duties related to Customer Self Service machines:

o Always present and engaged with all customers

o Direct and encourage customers to use the Self-Checkout, and educate and assist customers with the

Self-Checkout system as needed to help speed along their checkout experience

o Monitor all Self-Checkout transactions to ensure payment for all items and to eliminate potential

opportunities for theft

o Troubleshoot the equipment and escalate issues when necessary

o Assist customers with items that are not available using the Self-Checkout system alone, including:

• Tobacco products

• Money orders

• Other items that are behind the line depending on the store (Health and Beauty, Lottery, cell phone

accessories, etc.)

• Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.

• Prepare all made to order food and/or beverages according to recipe or customer specifications.

• Replenish products and supplies to ensure the store is always stocked

• Check expiration codes, face and inspect all items. Pull expired items, document, and discard

• Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.

• Ensure the proper execution of assigned foodservice and beverage programs and procedures.

• Ensure the compliance of established Royal Farms safety, security, quality, and store operations policies and procedures, as outlined in standard operating procedures, training materials, and other publications

• Ensure safe working conditions by maintaining a clean, organized work area in accordance with standards. Any unsafe conditions are immediately reported to leadership.

• Complete all side work, as required (cleaning, dusting, sweeping, mopping, emptying trash, etc.)

• Complete other assigned tasks as assigned by management

Requirements:

The ideal candidate for the Customer Service Associate position must be at least 17 years old and will:

• Understand that their team's success depends on their accomplishments

• Possess strong written, verbal, and interpersonal communication skills

• Possess organizational skills and decision-making skills

• Have earned a high school diploma or GED (preferred)

• Utilize basic math skills and basic computer skills

• Exhibit acceptance of authority

• Be able to lift and carry 50 lbs

• Be able to lift, bend, and stand as many as eight hours per day

Additional Info:

Employees hired to work overnights start out at a higher rate of pay. Shift start times vary from 10pm - 12am.

Senior Help Desk Specialist (4406)at SMX(View all jobs) ( VA
SMX is looking for a highly motivated Senior Help Desk Specialist to join our team in support of Naval Surface Warfare Center Dahlgren Division (NSWCDD) in Dahlgren, VA. The Senior Help Desk Specialist will provide advanced technical support within the help desk team at NSWCDD. This role involves diagnosing and resolving complex technical issues, mentoring junior staff, and ensuring high levels of customer satisfaction.
This position will be hybrid with the onsite work location in Dahlgren, VA.
**Essential Duties & Responsibilities**
+ Provide troubleshooting and resolution for complex hardware, software, and network issues
+ Respond to and resolve customer inquiries in a timely and professional manner
+ Guide and support other help desk staff, providing training and knowledge sharing
+ Maintain accurate and detailed records of support requests, resolutions, and follow-up actions
+ Assist in the installation, configuration, and maintenance of IT systems and equipment in support of the NSWCDD customer
+ Identify areas for improvement for help desk processes and procedures
+ Resolve escalated issues and coordinate with other IT teams or external vendors as necessary
**Required Skills & Experience**
+ Clearance Required: Secret
+ Must be able to obtain and maintain Top Secret
+ Bachelor's degree in computer science, Information Technology, or a related field
+ Minimum of 6 years of professional experience in Industry, Federal or DoD Help Desk Support
+ Experienced in using a help desk tool such as ServiceNow
+ Strong knowledge of troubleshooting computer hardware, software, and networks
+ Strong problem solving and analytical skills
+ Effective communication and interpersonal skills
+ Ability to work independently and as part of a team
+ IAT III or higher certification
**Application Deadline:** 10/10/2025
#cjpost #LI-HYBRID
The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.
The proposed salary for this position is:
$87,600-$146,000 USD
At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.
We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what's possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.
SMX is an Equal Opportunity employer including disabilities and veterans.
Selected applicant may be subject to a background investigation and/or education verification.
SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).

**DAI Help Desk Support- Journeyman**
**Category:** Service Desk / End User Services
**Main location:** United States, Virginia, Quantico
**Position ID:** J
**Employment Type:** Full Time
**Position Description:**
The DAI Helpdesk Support Specialist (Journeyman will be responsible for providing comprehensive operational and maintenance support for the Defense Agencies Initiative (DAI). This role includes managing a helpdesk to support 6,000-6,500 users, ensuring seamless communication with DAI stakeholders, and maintaining up-to-date business process and architecture materials. The team will handle approximately 300-400 new tickets monthly and support system migrations, updates, and operational cycles.
This position is located in our Fairfax, VA office with work performed at client site in Quantico, VA.
**Your future duties and responsibilities:**
1. **Helpdesk Management:**
- Operate and maintain the helpdesk, supporting 6,000-6,500 users.
- Manage approximately 300-400 new tickets monthly, ensuring timely resolution and escalation when necessary.
- Provide one-on-one and group training on DAI procedures, both in-person and virtually.
2. **System Coordination and Communication:**
- Serve as the primary contact for resolving issues related to the DAI system.
- Coordinate with OCFO budget execution and financial system leads.
- Track and report ticket status, including resolution timeframes, in weekly reports to government PM.
3. **Documentation and Process Support:**
- Develop, update, and maintain DAI Business Process and Architecture materials, including SOPs and desk guides.
- Support System Change Request processes, including documentation and tracking.
4. **Program Management:**
- Compile helpdesk ticket metrics and participate in monthly meetings with the DAI Program Management Office.
- Provide program management support to OCFO's Financial Systems and Data team.
5. **Technical and Analytical Support:**
- Complete and compile various financial and operational reports for different DCSA systems.
- Troubleshoot and resolve various transaction and integration errors.
- Support the maturation of accounting structures and integration processes within DAI.
6. **Training and User Support:**
- Conduct new user and refresher training sessions for various DAI modules.
- Maintain and update job aids, SOPs, and work instructions.
7. **Data Management and Reporting:**
- Assist with data services architecture for sustaining DCSA Data Lake and Data Warehouse capabilities.
- Support ServiceNow WCF Billing Data Services and other data solutions.
8. **Compliance and Audit:**
- Audit user account activities and ensure compliance with cybersecurity policies.
- Monitor and resolve system interface errors and user access issues.
**Required qualifications to be successful in this role:**
- BA/BS and 3+ years DAI experience (Degree waivable 5+ years experience)
- Experience in managing a high-volume helpdesk, preferably within a defense agency context.
- Strong understanding of financial systems, data integration, and accounting processes.
- Proficient in creating and maintaining documentation and training materials.
- Excellent communication skills for coordinating with various stakeholders.
- Demonstrated ability to manage multiple tasks and prioritize effectively.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $61,900.00 - $137,100.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
- Competitive compensation
- Comprehensive insurance options
- Matching contributions through the 401(k) plan and the share purchase plan
- Paid time off for vacation, holidays, and sick time
- Paid parental leave
- Learning opportunities and tuition assistance
- Wellness and Well-being programs
#CGIFederalJob
#79570
**Skills:**
+ Finance & Accounting
+ Oracle Financial
+ Customer Experience Management
**What you can expect from us:**
**Together, as owners, let's turn meaningful insights into action.**
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because.
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. **Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.**
We make it easy to translate military experience and skills! Clickhere ( to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

**Req ID:** RQ
**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** Top Secret
**Public Trust/Other Required:** None
**Job Family:** Technical Support Services
**Skills:**
Help Desk Support,IT End User Support,IT Service Desk
**Certifications:**
CompTIA Security+ CE | CompTIA - CompTIA
**Experience:**
2 + years of related experience
**US Citizenship Required:**
Yes
**Job Description:**
Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
Our work depends on **Help Desk Analyst Tier I** joining our IT Technology Development division within the NCIS ITD organization in Quantico, VA.
The **Naval Criminal Investigative Service (NCIS)** is an organization of approximately 2,000 personnel of which 700 serve at HQ and the remaining staff serve at offices worldwide. NCIS is the DON component with primary responsibility for criminal investigation, law enforcement (LE), counter-terrorism (CT), counterintelligence (CI), and cyber matters. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.
**HOW OUR TIER 1 HELP DESK ANALYST WILL MAKE AN IMPACT:**
+ Initiate and resolves service request/problem incidents
+ Track IT equipment and ensure database is up-to-date
+ Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
+ Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
+ Route calls to product line specialists, application, or system support specialists
+ Maintains and updates records and tracking databases
+ Alerts management to recurring problems and patterns of problems
+ Works with system administrators and developers to ensure services/incidents are completed
**WHAT YOU'LL NEED TO SUCCEED (Required):**
+ **Security Clearance Level:** Active Top Secret clearance.
+ **Required Experience:** 2+ years of IT support experience in a Help Desk environment
+ Experience with Remedy or other ITSM tools
+ **Required Certifications:** Security+ CE
+ **Education:** High School Diploma
+ **Location:** Onsite at Quantico, VA
+ **US Citizenship required**
**WHAT WE'D LOVE FOR YOU TO HAVE:**
+ Experience with Active Directory
**GDIT IS YOUR PLACE:**
+ 401K with company match
+ Comprehensive health and wellness packages
+ Internal mobility team dedicated to helping you own your career
+ Professional growth opportunities including paid education and certifications
+ Cutting-edge technology you can learn from
+ Rest and recharge with paid vacation and holidays
#NCIScareers
The likely hourly rate for this position is between $21.82 - $28.19. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at Opportunity Employer / Individuals with Disabilities / Protected Veterans