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27 Technical Support jobs in Dahlgren

Administrative and Technical Support Specialist

22134 Quantico, Virginia Amentum

Posted 24 days ago

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Job Description

Amentum is seeking an Administrative and Technical Support Specialist . The AA independently accomplishes general or routine office administrative tasks. The AA should have the expertise and qualifications to accomplish moderately complex administrative tasks with minimal guidance and assistance. Depending on the customer office, some tasks can be more dynamic (i.e., less routine) and challenging than other tasks.

Responsibilities:

Records and file management
Employee in- and out-processing
Assist in managing DOD, DSS, and local office policies and programs
Support the field office chief in scheduling
Correspondence drafting and routing
Travel planning (Defense Travel System (DTS)
Conference room coordination
Office equipment and supply inventory maintenance
Government timecard program (DAI) management
Receipt and routing of office mail/correspondence
Management of task management (CATMS) system
Assist in execution of office training program
Responsible for inputting and managing data bases as directed

Requirements:

Active Secret clearance required
Ability to obtain and maintain a (whichever clearance is required for the position).
High School Diploma or equivalent
2 years of administrative experience
Working knowledge of general office procedures
Fluency in English, both oral and written
Strong typing skills
Organizational skills
May be required to lift general office items (20-30lbs)
Expected in office work five days a week with occasional telework that is dependent on the government's needs.
U.S. driver's license and be capable of operating government vehicles.
Travel may be required.

Preferred:

Intermediate to high proficiency in Microsoft applications, particularly Word, Excel, and Outlook
Familiarity with the Defense Travel System and timekeeping management programs a plus

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters ( .

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Administrative and Technical Support Specialist

22134 Quantico, Virginia Amentum

Posted 27 days ago

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Job Description

Amentum is seeking an **Administrative and Technical Support Specialist** . The AA independently accomplishes general or routine office administrative tasks. The AA should have the expertise and qualifications to accomplish moderately complex administrative tasks with minimal guidance and assistance. Depending on the customer office, some tasks can be more dynamic (i.e., less routine) and challenging than other tasks.
**Responsibilities:**
+ Records and file management
+ Employee in- and out-processing
+ Assist in managing DOD, DSS, and local office policies and programs
+ Support the field office chief in scheduling
+ Correspondence drafting and routing
+ Travel planning (Defense Travel System (DTS)
+ Conference room coordination
+ Office equipment and supply inventory maintenance
+ Government timecard program (DAI) management
+ Receipt and routing of office mail/correspondence
+ Management of task management (CATMS) system
+ Assist in execution of office training program
+ Responsible for inputting and managing data bases as directed
**Requirements:**
+ Active Secret clearance required
+ Ability to obtain and maintain a (whichever clearance is required for the position).
+ High School Diploma or equivalent
+ 2 years of administrative experience
+ Working knowledge of general office procedures
+ Fluency in English, both oral and written
+ Strong typing skills
+ Organizational skills
+ May be required to lift general office items (20-30lbs)
+ Expected in office work five days a week with occasional telework that is dependent on the government's needs.
+ U.S. driver's license and be capable of operating government vehicles.
+ Travel may be required.
**Preferred:**
+ Intermediate to high proficiency in Microsoft applications, particularly Word, Excel, and Outlook
+ Familiarity with the Defense Travel System and timekeeping management programs a plus
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters ( .

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TECHNICAL SUPPORT SPECIALIST - US Residence based position

20602 Waldorf, Maryland Bayer

Posted 3 days ago

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Job Description

TECHNICAL SUPPORT SPECIALIST - US Residence based position

TECHNICAL SUPPORT SPECIALIST - RESIDENCE

PURPOSE

The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.

The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.

YOUR TASKS AND RESPONSIBILITIES

Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;
Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;
Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;
Assists in coaching and mentoring of new members of the team in their technical capacities;
Supports software upgrades and other vulnerability mitigation processes as needed;
Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;
Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;
Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;
Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.

WHO YOU ARE

Bayer seeks an incumbent who possesses the following:

REQUIRED QUALIFICATIONS

High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;
OR an Associate's degree in related field with 2 years of applicable experience;
OR a Bachelor's degree in related field with 1 years of applicable experience;
Ability to read and interpret technical manuals and schematics;
Demonstrated ability to work in a face paced self-directed environment;
Strong verbal and written competencies; along with flexibility and good judgment;
Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;
Proficient in Microsoft Office product suite;
Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;
Confidence to provide direction and communicate without direct authority.

PREFERRED QUALIFICATIONS

Demonstrated knowledge of Bayer's Radiology business & product suite;
Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;
Current or prior technical troubleshooting acumen for Bayer suite of products;
Software knowledge and troubleshooting capabilities; including Certegra.

Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.

This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.

This posting will be available for application until at least 9-2-25

YOUR APPLICATION

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.

To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

Bayer is an Equal Opportunity Employer/Disabled/Veterans

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

Bayer is an E-Verify Employer.

Division: Pharmaceuticals

Reference Code: 851858

Email:

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TECHNICAL SUPPORT SPECIALIST - US Residence based position

22195 Woodbridge, Virginia Bayer

Posted 3 days ago

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Job Description

TECHNICAL SUPPORT SPECIALIST - US Residence based position

TECHNICAL SUPPORT SPECIALIST - RESIDENCE

PURPOSE

YOUR TASKS AND RESPONSIBILITIES

Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;
Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;
Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;
Assists in coaching and mentoring of new members of the team in their technical capacities;
Supports software upgrades and other vulnerability mitigation processes as needed;
Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;
Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;
Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;
Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.

WHO YOU ARE

Bayer seeks an incumbent who possesses the following:

REQUIRED QUALIFICATIONS

High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;
OR an Associate's degree in related field with 2 years of applicable experience;
OR a Bachelor's degree in related field with 1 years of applicable experience;
Ability to read and interpret technical manuals and schematics;
Demonstrated ability to work in a face paced self-directed environment;
Strong verbal and written competencies; along with flexibility and good judgment;
Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;
Proficient in Microsoft Office product suite;
Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;
Confidence to provide direction and communicate without direct authority.

PREFERRED QUALIFICATIONS

Demonstrated knowledge of Bayer's Radiology business & product suite;
Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;
Current or prior technical troubleshooting acumen for Bayer suite of products;
Software knowledge and troubleshooting capabilities; including Certegra.

This posting will be available for application until at least 9-2-25

YOUR APPLICATION

To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

Bayer is an Equal Opportunity Employer/Disabled/Veterans

Bayer is an E-Verify Employer.

Division: Pharmaceuticals

Reference Code: 851858

Email:

View Now

TECHNICAL SUPPORT SPECIALIST - US Residence based position

20604 Waldorf, Maryland Bayer

Posted 4 days ago

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Job Description

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.
TECHNICAL SUPPORT SPECIALIST - US Residence based position
TECHNICAL SUPPORT SPECIALIST - RESIDENCE
PURPOSE
The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.
The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.
YOUR TASKS AND RESPONSIBILITIES
+ Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;
+ Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;
+ Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;
+ Assists in coaching and mentoring of new members of the team in their technical capacities;
+ Supports software upgrades and other vulnerability mitigation processes as needed;
+ Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;
+ Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;
+ Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;
+ Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.
WHO YOU ARE
Bayer seeks an incumbent who possesses the following:
REQUIRED QUALIFICATIONS
+ High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;
+ OR an Associate's degree in related field with 2 years of applicable experience;
+ OR a Bachelor's degree in related field with 1 years of applicable experience;
+ Ability to read and interpret technical manuals and schematics;
+ Demonstrated ability to work in a face paced self-directed environment;
+ Strong verbal and written competencies; along with flexibility and good judgment;
+ Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;
+ Proficient in Microsoft Office product suite;
+ Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;
+ Confidence to provide direction and communicate without direct authority.
PREFERRED QUALIFICATIONS
+ Demonstrated knowledge of Bayer's Radiology business & product suite;
+ Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;
+ Current or prior technical troubleshooting acumen for Bayer suite of products;
+ Software knowledge and troubleshooting capabilities; including Certegra.
Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.
This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 9-2-25
YOUR APPLICATION
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
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Division: Pharmaceuticals
Reference Code: 851858
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TECHNICAL SUPPORT SPECIALIST - US Residence based position

22191 Woodbridge, Virginia Bayer

Posted 4 days ago

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Sensor Systems Engineering and Technical Support (SSETS) Landing Page

22448 Dahlgren, Virginia UIC Government Services and the Bowhead Family of Companies

Posted 4 days ago

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Job Description

**Overview**
Sensor Systems Engineering and Technical Support (SSETS) Landing Page (SSETS-2025-22233):
Bowhead is seeking to network with individuals to join our team for newly awarded contract effort toprovideengineering and technical support services to support NSWCDD at the warfare center, test facilities,Contractor facilities, and in the field. This support shall be provided in the general Sensor Work Areas of: RequirementsDevelopment, Systems Engineering, Analysis, Modeling, Hardware Design, Signal Processing, Sensor Operation, Test and Evaluation,Sensor Certification, and Sensor Requirement Verification.
**Responsibilities**
List of open positions:
+ Aegis/Spy Certification Lead Engineer
+ Aegis/Spy RADAR Engineer
+ Combat Systems RADAR Engineer/Scientist
+ Journeyman Engineer/Scientist
+ Production G/ATOR Engineer
+ RADAR Modeling and Simulation Engineer
+ RADAR Systems Engineer
+ RADAR Systems Spectrum Engineer
+ System Testing Engineer/Scientist
**Qualifications**
+ Bachelor's degree from a school of engineering with at least one curriculum accredited by the Accreditation Board for Engineering and Technology (ABET) as a professional engineering curriculum in one of the following fields: Mechanical Engineering, Electrical Engineering, Computer Engineer, Electronics Engineering.
+ or Bachelor's degree from an accredited college or university in one of the following fields of study: Mathematics, Computer Science, or Physics.
+ or Master's degree from an accredited college or university in one of the following fields of study: Mechanical Engineering, Electrical Engineering, Computer Engineer, Electronics Engineering, Mathematics, Computer Science, or Physics.
+ or Ph.D degree from an accredited college or university in one of the following fields of study: Mechanical Engineering, Electrical Engineering, Computer Engineer, Electronics Engineering, Mathematics, Computer Science, or Physics.
+ Experience with either or both of: AN/SPY-1, AN/SPY-6
+ AEGIS experience required
+ Basic level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
+ Ability to communicate effectively with all levels of employees and outside contacts
+ Strong interpersonal skills and good judgment with the ability to work alone or as part of a team
Physical Demands:
+ Must be able to lift up to 10 to 25 pounds
+ Must be able to stand and walk for prolonged amounts of time
+ Must be able to twist, bend and squat periodically
SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.
#LI-DNI
Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC's Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant's resume/application may be subject to verification.
Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.
UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
All candidates must apply online at and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance ( contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.
**Join our Talent Community!**
Join our Talent Community ( to receive updates on new opportunities and future events.
**ID** _2025-22233_
**Category** _Engineering_
**Location : Location** _US-VA-Dahlgren_
**Clearance Level Must Be Able to Obtain** _N/A_
**Minimum Clearance Required** _Secret_
**Travel Requirement** _N/A_

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Customer Support Analyst

22134 Quantico, Virginia SAIC

Posted 9 days ago

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Job Description

Description

Introduction

Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force and Combatant Commands Business Group of SAIC is seeking a Customer Support Analyst (Quantico, VA) to support a transformational infrastructure program for DCSA.

SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.

Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).

Job Description

Supports customer service requests and IT service delivery within the IT environment and for mission applications, as part of the overall strategic objective of the DCSA IT modernization and One IT initiatives to provide an improved flexible and evolving enterprise IT environment to support the DCSA mission IAW with DCSA and DoD policies and procedures and commonly utilized industry best practices.
Researches, maintains, and applies expertise in emerging technologies, and industry developments, trends, best practices, and principles of IT customer support.
Provides on-site and remote technical support to approved seat service DCSA end users.
Part of a call center of mission-ready technicians to assist staff with data input/output devices issues with laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. In coordination with desk side support and service desk resource teams, provides IT technical support by assigning or dispatching the appropriate resource to troubleshoot and isolate IT technical issues and outages ensuring minimal impact to users.
Coordinates, resolves, and closes service requests beyond first call resolution.
Handles customer interactions across multiple communication channels and business lines, with customized interfaces and information delivery mechanisms.
Supports currency and accuracy of IT Service Catalog, adding missing services and/or making recommendations for services not offered.
Executes plans for practices, technologies, automation and solutions to achieve operational efficiencies, improve self-service options, modernize service management, and improve the customer experience.
Tracks customer satisfaction benchmarks and metrics.
Provides weekly, monthly, and customer service ad-hoc reports.
Executes change management to perform smoother transition migrations.
Supports information sharing and knowledge management capabilities, continuous process improvement, and performance tracking and monitoring capabilities.
Updates and maintains a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
Ensures laptops, PCs, and other access devices are built and maintained to expected standards of performance and security, ensuring patching and updates are carried out promptly and effectively.

Qualifications

Required Qualifications

It is required that the Customer Support Analyst have the following qualifications:

Associate's Degree in a related discipline.
Three (3) or more years of related experience. An additional two (2) years of relevant experience may be considered in lieu of a degree.
US Citizen and Active Top Secret clearance with SCI eligibility.
IAT-II Certification in one of the following areas: CCNA-Security, CySA+, Security+ CE and/or CND.

REQNUMBER: 2508060

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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Customer Support Analyst

22134 Quantico, Virginia SAIC

Posted 20 days ago

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Job Description

**Description**
**Introduction**
Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force and Combatant Commands Business Group of SAIC is seeking a **Customer Support Analyst (Quantico, VA)** to support a transformational infrastructure program for DCSA.
SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.
Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).
**Job Description**
+ Supports customer service requests and IT service delivery within the IT environment and for mission applications, as part of the overall strategic objective of the DCSA IT modernization and One IT initiatives to provide an improved flexible and evolving enterprise IT environment to support the DCSA mission IAW with DCSA and DoD policies and procedures and commonly utilized industry best practices.
+ Researches, maintains, and applies expertise in emerging technologies, and industry developments, trends, best practices, and principles of IT customer support.
+ Provides on-site and remote technical support to approved seat service DCSA end users.
+ Part of a call center of mission-ready technicians to assist staff with data input/output devices issues with laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices. In coordination with desk side support and service desk resource teams, provides IT technical support by assigning or dispatching the appropriate resource to troubleshoot and isolate IT technical issues and outages ensuring minimal impact to users.
+ Coordinates, resolves, and closes service requests beyond first call resolution.
+ Handles customer interactions across multiple communication channels and business lines, with customized interfaces and information delivery mechanisms.
+ Supports currency and accuracy of IT Service Catalog, adding missing services and/or making recommendations for services not offered.
+ Executes plans for practices, technologies, automation and solutions to achieve operational efficiencies, improve self-service options, modernize service management, and improve the customer experience.
+ Tracks customer satisfaction benchmarks and metrics.
+ Provides weekly, monthly, and customer service ad-hoc reports.
+ Executes change management to perform smoother transition migrations.
+ Supports information sharing and knowledge management capabilities, continuous process improvement, and performance tracking and monitoring capabilities.
+ Updates and maintains a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
+ Ensures laptops, PCs, and other access devices are built and maintained to expected standards of performance and security, ensuring patching and updates are carried out promptly and effectively.
**Qualifications**
**Required Qualifications**
It is required that the Customer Support Analyst have the following qualifications:
+ Associate's Degree in a related discipline.
+ Three (3) or more years of related experience. An additional two (2) years of relevant experience may be considered in lieu of a degree.
+ US Citizen and Active Top Secret clearance with SCI eligibility.
+ IAT-II Certification in one of the following areas: CCNA-Security, CySA+, Security+ CE and/or CND.
REQNUMBER: 2508060
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

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Administrative and Technical Support Specialist

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Administrative and Technical Support Specialist

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TECHNICAL SUPPORT SPECIALIST - US Residence based position

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TECHNICAL SUPPORT SPECIALIST - US Residence based position

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TECHNICAL SUPPORT SPECIALIST - US Residence based position

Job Description

TECHNICAL SUPPORT SPECIALIST - US Residence based position

Job Description

Sensor Systems Engineering and Technical Support (SSETS) Landing Page

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Customer Support Analyst

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Customer Support Analyst

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